You want to scroll using the mouse wheel but notice something strange. Instead of scrolling on a file, page, or folder, the mouse wheel is zooming in or out instead.

In most cases, this occurs when the Ctrl key is stuck. However, this might also be something that stems from various system issues. So, let’s check out all the possible solutions that could help you tackle this problem.

1. Ensure the Ctrl Key Isn’t Stuck

You’re likely to come across this issue if the Ctrl key is stuck. That’s because pressing Ctrl and using the mouse wheel usually zooms in or out on a page. So, just take a look at the Ctrl key and ensure that it’s not stuck or damaged.

Are you one of those people who like switching and remapping the keys on a Windows device? If so, then you’d need to ensure that the key that has replaced the Ctrl button isn’t stuck.

Not able to tell if the Ctrl key is stuck or not? If so, try using the on-screen keyboard.

2. Use the On-Screen Keyboard to Ensure the Ctrl Key Isn’t Stuck

Sometimes, it might be a bit tricky to spot a stuck Ctrl key on your Windows PC. In such instances, the on-screen keyboard could help.

Here are the steps you need to follow:

1. Press Win + R to open the Run command dialog box.
2. Type osk and press Enter to open the on-screen keyboard.
3. Check the color of the Ctrl keys on the on-screen keyboard. If the keys are blue, then it means they’re pressed or stuck.

To resolve the issue, try lifting or clicking both Ctrl keys repeatedly. If the keys are still blue on the on-screen keyboard, then maybe you need to repair your PC. Alternatively, you could consider replacing your keyboard.

Now, what if the keys aren’t stuck, but you’re still running into issues? In this case, the other solutions in this article should help.

3. Repair the Mouse Drivers

The mouse drivers help ensure that your mouse functions properly. If these drivers are corrupted, you’ll likely run into various issues.

Now, there’s a high chance that the mouse scrolling issue might be caused by corrupted drivers. So, we’ll check out how you can repair these drivers to resolve the problem.

Let’s start by exploring how you can update the mouse drivers:

1. Type Device Manager in the Start menu search bar and select the Best match.
2. Double-click the Mice and other pointing devices option.
3. Right-click on the relevant mouse driver and then select Update driver. From there, select Search automatically for updated driver software.

Now, let’s check out the steps for reinstalling the mouse drivers:

1. Access the Mice and other pointing devices option as per the previous steps.
2. Right-click on the relevant mouse driver and select Uninstall device.
3. Click the Action tab and then select Scan for hardware changes.
4. Restart your device to save these changes.

4. Repair the Keyboard Drivers

Although this is a mouse issue, it’s possible that the main problem comes from the keyboard. For example, a stuck Ctrl key is one of the main causes of this issue.

Now, one of the best ways to tackle keyboard problems is to repair the keyboard drivers.

So, let’s start by checking out how you can update the keyboard drivers:

1. Press Win + X and select Device Manager from the options.
2. Double-click the Keyboards option.
3. Right-click on the relevant keyboard driver and select Update driver. Next, select Search automatically for updated driver software.

Still running into issues? If so, then try reinstalling the keyboard drivers through these steps:

1. Open the Keyboards option as per the previous steps.
2. Right-click on the relevant keyboard driver and select Uninstall device.
3. Click the Action tab and select Scan for hardware changes.
4. Restart your computer to apply these changes.

5. Use the Hardware and Devices Troubleshooter

There’s a high chance that you’re dealing with a hardware-related issue. And in this instance, an easy way out is to use the Hardware and devices troubleshooter.

But if you suspect that the issue is caused by something else, then you’d need to use the other relevant Windows 11 built-in troubleshooters.

Now, here are the steps for using the Hardware and devices troubleshooter:

1. Navigate to Win Start Menu > PC Settings > Update & Security.
2. Select the Troubleshoot option on the left.
3. Select Additional troubleshooters on the right.
4. Click the Hardware and Devices troubleshooter and then press the Run the troubleshooter button.

If you suspect that this is a keyboard issue, then run the Keyboard troubleshooter through these steps:

1. Navigate to the Troubleshoot screen by following the previous steps.
2. Select the Keyboard troubleshooter and then press the Run the troubleshooter button.

6. Reinstall or Repair the Microsoft Visual C++ Programs

Did you know that your PC depends on various Microsoft Visual C++ runtime library packages to function properly? If some of these programs are corrupted, then you’ll likely run into various system issues.

So, maybe the issue at hand is caused by corrupted Microsoft Visual C++ programs. In this case, you can tackle the problem by repairing or reinstalling these programs.

Let’s start by checking out how you can repair the Microsoft Visual C++ programs:

1. Type Control Panel in the Start menu search bar and select the Best match.
2. Click the View by drop-down menu and select Small icons.
3. Select Programs and Features from the options.
4. Right-click on one of the Microsoft Visual C++ programs and select Change.

Click the Repair button on the next screen and then follow the on-screen instructions. From there, repeat the same steps and repair the other Microsoft Visual C++ programs.

Alternatively, you can reinstall the Microsoft Visual C++ programs through these steps:

1. Open the Programs and Features window through the previous steps.
2. Right-click on each Microsoft Visual C++ program (one at a time) and select Uninstall.
3. Install the Microsoft Visual C++ programs from the Microsoft Website.

7. Restore Windows to a Previous State

If all else fails, then try resolving the issue using the Windows System Restore feature. This tool gets rid of recent system changes by restoring your device to its previous state.

If you’ve already created a restore point on your PC, here’s how you can use it to resolve the issue at hand:

1. Press Win + I to open the system settings.
2. Type restore point in the settings search bar and select the relevant option.
3. Navigate to the System Protection tab, click System Restore, and then click Next.
4. Select Show more restore points and then pick your preferred restore point.
5. Click Next and then click Finish.

You’ve Finally Conquered Your Annoying Mouse Wheel Problem

It’s quite irritating when the mouse wheel suddenly starts zooming instead of scrolling. But the good news is that you can resolve this issue with any of the solutions we’ve covered.

And if you’ve got other mouse issues, there are tons of other solutions you can check out.