Hello everyone,
I am looking for a program that is able to manage a large Facebook page. The requirements are:
- Minimum of two people responding to comments on Facebook and wall posts through the application
- Facebook page has nearly 500000 users
- Team collaboration and post assignment
- Team reporting - how many posts where made by who
- Facebook reporting - likes, engagement, comments growth etc
- The ability to assign team members to respond to particular wall posts or individual comments
- Notifications and procedures to ensure all comments are responded to / actioned (whether ignored, marked as flag, responded too etc)
- There are hundreds of wall posts by Facebook users, and comments made on a daily basis - these needs to be monitored and actioned
- Comments and wall posts appear instantly
- The ability to automatically detect tone of comment (positive, complaint, neutral etc)
So far, I have tried:
SproutSocial - a bit of a delay to receive notifications, unable to assign a comment to another team member
Hootsuite - good, but notification system is lacking, especially with status comments
AgoraPulse - One of the best so far.
Radian 6 - looks good, looks expensive, yet to trial
I am looking for other great similar systems that can achieve the above. If you have any suggestions, please put them forward.
Thanks