Windows offers a range of tools and features to enhance user productivity and overall system performance. However, like any operating system, it is common to encounter issues in Windows that can hamper your workflow.

Fortunately, Windows offers built-in solutions to solve these issues properly through its Get Help app. But what is the Get Help and how to run different troubleshooters using it? Let's find out in this guide.

What Is the Microsoft Get Help App?

The legacy inbox troubleshooters, aka the Microsoft Support Diagnostic Tool (MSDT) troubleshooters, are the go-to tools to detect and resolve issues affecting different sectors of Windows. However, Microsoft plans to retire the MSDT troubleshooters in upcoming Windows updates and completely eliminate the MSDT platform by 2025.

Following retirement, many MSDT troubleshooters will be redirected to the Microsoft Get Help app. You can access the Microsoft Get Help app by searching for it in the Start Menu.

Get Help in the Start Menu

Alternatively, you can open the Settings app and head towards System > Troubleshoot > Other troubleshooters and select the troubleshooter that will help you address your problem.

Other troubleshooters page in the Settings app

How to Use Different Troubleshooters in the Microsoft Get Help App

Now that you have a brief knowledge of the Microsoft Get Help app, let's take out how to use different troubleshooters using it.

1. Audio Troubleshooter

If you're facing audio issues on your Windows computer, you can use the audio troubleshooter in the Get Help app to solve the problem. Here's how:

  1. Launch the Get Help app.
  2. Type Audio Troubleshooter in the search bar and press Enter.
    Audio Troubleshooter in the Get Help app
  3. Click Yes to give your consent to run an automatic diagnostic to solve the audio issue.
  4. The audio troubleshooter will scan your computer for issues and play a test sound to check your audio device.
    Sound test in the Get Help app
  5. If you heard the test sound, click Yes; otherwise, click the No option. Further troubleshooting will depend on this feedback.
    Sound confirmation in the Get Help app

Then, follow the onscreen instructions to complete the troubleshooting process. If the troubleshooter fails to detect the issue, it will give you the option to Provide feedback or Talk to an agent. You can choose either of these options as per your preference.

Talk to agent option in the Get Help app

The Get Help also provides links to articles that might help you solve the problem.

Related links in the Get Help app

2. Network and Internet Troubleshooter

You can use the Network and Internet troubleshooter in the Get Help app to solve all the connection issues on Windows. Here's how to access and use this troubleshooter:

  1. Open the Get Help app and search for Network and Internet Troubleshooter.
  2. Click the Launch the network troubleshooter option.
    Launch the network troubleshooter option in the Get Help app
  3. The troubleshooter will scan your system for any network issues. If it finds any, it'll suggest fixes to troubleshoot that issue.
  4. Click the Exit network testing button.
    Exit network testing button in the Get Help app
  5. Click Yes if the troubleshooter was able to resolve the issue; otherwise, click No.
  6. You can click the Contact Support button to reach the Microsoft support team if the troubleshooter is unable to resolve the issue.
    Contact Support button in Get Help app

3. Printer Troubleshooter

Run Printer Troubleshooter in the get help app

The Printer Troubleshooter in the Get Help app can help you troubleshoot all printer-related issues. To use this troubleshooter, search for Run Printer Troubleshooter in the Get Help app. Then, provide your consent to allow the Get Help app to diagnose the problem.

The troubleshooter will scan your computer and suggest fixes. You'll have to follow the onscreen instructions to successfully apply the fixes.

4. Windows Update Troubleshooter

Run Windows Update Troubleshooter in the Get Help app

Windows update issues are very common and can stop you from downloading and installing any new update. Fortunately, you can solve most Windows update issues using the Windows Update Troubleshooter.

To launch the troubleshooter, type Run Windows Update Troubleshooter in the Get Help app and press Enter. Then, allow the troubleshooter to scan your computer and apply the fixes it suggests to solve the problem.

5. Background Intelligent Transfer Service (BITS) Troubleshooter

Run the Background Intelligent Transfer Service (BITS) troubleshooter in the Get Help app

Background Intelligent Transfer Service (BITS) is an important Windows service that ensures files are easily transferred in the background using ideal network bandwidth. However, if this service stops working for any reason, all the applications dependent on it will fail to download updates.

The good news is that you can solve most of the BITS issues by running the BITS troubleshooter using the Get Help app. Search for Run the Background Intelligent Transfer Service (BITS) troubleshooter in the Get Help app to run this troubleshooter. Then, follow the onscreen instructions to solve your issue.

6. Bluetooth Troubleshooter

Run Bluetooth Troubleshooter in the Get help app

When you face issues connecting Bluetooth devices or accessing Bluetooth on your computer, you can use the Bluetooth troubleshooter. To access and use the Bluetooth troubleshooter, launch the Get Help app and search for Run Bluetooth Troubleshooter.

Then, provide your consent to diagnose the issue and apply the suggested fixes to troubleshoot the Bluetooth problem. However, if the suggested solutions weren't helpful, you can use the Contact Support button to contact the Microsoft support team for further assistance.

7. Camera Troubleshooter

Camera Troubleshooter in the Get Help app

If your camera app is not working with certain apps or the problem persists throughout the operating system, you can use the camera troubleshooter to solve the problem. Simply search for Camera Troubleshooter in the Get Help app, and apply the solution suggested by the troubleshooter.

8. Program Compatibility Troubleshooter

Run Program Compatibility Troubleshooter in the Get Help app

You can use the Program Compatibility Troubleshooter when you face issues running an app that isn't compatible with your Windows version. To launch this troubleshooter, type Run Program Compatibility Troubleshooter in the search bar and press Enter.

Then, click the Read the article option. You'll be redirected to an article where you can see how to make programs compatible with Windows.

9. Video Playback Troubleshooter

Run the Windows Video Playback troubleshooter in the Get Help app

As the suggests, the Video Playback Troubleshooter helps to fix all the video playback issues on your Windows computer. Whether the video buffers too much or freezes suddenly, you can use the Video Playback Troubleshooter to solve the issue.

10. Windows Media Player Troubleshooter

Windows Media Player Troubleshooter in the Get Help app

If you have issues with the Media Player on your computer, you can use the Windows Media Player Troubleshooter to fix the issue. To run this troubleshooter, open the Get Help app and search for Windows Media Player Troubleshooter.

The Get Help will ask permission to run the troubleshooter on your device. Click Yes to grant your permission and then apply the solutions suggested by the troubleshooter to fix the issue.

Fix Windows Issues With Ease

Due to security reasons, Microsoft has rerouted all MSDT troubleshooters to the Microsoft Get Help app. Consequently, you will now need to use the Get Help app to run different troubleshooters on your computer. You can refer to the aforementioned instructions to learn how to access and run all the troubleshooters using the Get Help app.