Internet Security

What Is Wish? Is It Safe to Shop Online With Wish?

Emma Roth 01-12-2019

If you ever wanted to purchase a smartwatch or a pair of sneakers for under $10, now’s your chance with Wish, the discount store of the web.

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Browsing Wish is like browsing a store from an alternate universe. With cell phones for $30, and some items even sold for free, you have to wonder if this site’s legitimacy is just wishful thinking.

We explore how Wish can offer such low prices and what you can do to avoid scams.

What Is Wish?

Wish (wish.com) is an online marketplace for anything you can imagine. From hair extensions to selfie lighting, and laptops, its inventory seems endless.

Wish Shopping Products List

Since its formation in 2010 by ex-programmers from Google and Yahoo, Wish’s worth has soared to $8.5 billion.

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It’s famous for low price tags on so-called expensive items. However, the products don’t come directly from Wish itself; instead, they’re sold by different sellers. Wish only takes a portion of their profits.

Why Are Items so Cheap on Wish?

Head to wish now. See how some items often feature a price that’s crossed out? Wish sellers cut that “original” price down to almost nothing. Keep in mind that sellers have the power to make up whatever original price they want.

For example, take a look at this smartwatch. Its price has been supposedly slashed from $269 to a mere $10:

Wish Shopping Smartwatch

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You’re probably wondering why Wish sellers can have such low prices. While many products are made from the cheapest materials available, the low prices also have a lot to do with where most of the products ship from: China.

China’s lenient labor policies allow retailers to produce massive volume of goods for very little cost. Wish products are often shipped by the seller, saving them from maintaining a physical store. The products can also be stored in warehouses owned by Wish and get shipped as soon as a customer places an order.

Searching YouTube for Wish unboxings can give you an idea of Wish’s product quality.

Is Wish Safe and Legit?

Despite its unbelievable prices, Wish is completely legit. That means the $0.50 earbuds you buy will be shipped to your home, but they may or may not work. But hey, it’s only $0.50 right?

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Although it’s a legit site, that doesn’t mean that there aren’t any knockoffs. Just use common sense—when you see a designer handbag selling for only $20, you should be skeptical.

In addition to the risks of knockoffs, you should know that some of the items you find on Wish are risky buys. Electronics might be poorly made or clothing might not fit right.

Just like the old saying goes: “You get what you pay for.”

Will Wish Steal My Information?

You’re probably hesitant to type your credit card information on a website that sells a leather watch for $1. The truth is that Wish is just about as safe as any other online retailer.

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In order to view products on Wish, you’ll need to make an account. This means inputting your full name and email. Wish also tracks your computer’s IP address, social network information, location, your internet browser, and even the items you click on.

There’s always the possibility of a website being hacked, and Wish is no exception. Concerned about data breaches? Wish itself won’t steal your information. Some may even say that it’s a worthy alternative to Amazon 5 Reliable Online Shopping Alternatives to Amazon Amazon is the biggest player in the game of online retailers, but that doesn't mean you have to use them. Read More .

Tips for Buying on Wish Safely

So you want to take the plunge and order something from Wish? There are several things you should know before starting your Wish haul.

If you’re familiar with the risks of shopping with AliExpress Is AliExpress Legit and Safe to Buy From? What is Aliexpress? Is it safe to shop on? Are there any security vulnerabilities? Our Aliexpress review finds out if it's legit. Read More , you won’t be surprised at the precautions you have to take when ordering from Wish. Take a look at these four tips to ensure you make a safe purchase.

1. Don’t Ignore Reviews

Sometimes it’s okay to take reviews with a grain of salt. Buyers often nitpick an item if it doesn’t mean their specific expectations, so you ignore it.

However, you should not do this on Wish. Wish reviewers will let you know the ugly truth behind that $13 drone you want so bad.

If the reviews on the item you want are mostly negative, you might want to reconsider your plan to purchase it. On the other hand, some items are “Verified by Wish Shoppers.” This means that a product has received positive reviews from customers.

Wish Shopping Verified by Wish Shoppers

2. Be Aware of Long Shipping Times

Used to two-day Amazon Prime shipping? Wish will be your wake-up call.

Wish ships from China. That means it could take a long time to get to your doorstep. Let’s just say that one week is a quick shipping time for Wish. Some users report that their item doesn’t arrive for months after their order.

It’s also possible that your item won’t come at all. According to several complaints, it’s not uncommon for a buyer’s item to never reach their home. Always keep track of your order.

3. Watch Out for Misleading Descriptions

One of the biggest issues on Wish is incorrect product descriptions and images. Descriptions aren’t always accurate and images can make the product look better than it actually is.

In this case, it’s better to pay more attention to customer reviews than the product descriptions.

4. Choose the Right Size

If you’re buying clothing on Wish, make sure to look at the size chart. The small, medium, or large in your country might not correspond with the clothing sizes from Wish.

Since most clothes from Wish come from China, the clothes are often in Asian sizes. Luckily, Wish shows a meter on clothing items that let you know whether it runs large or small.

Wish Shopping Sizes

Be Careful What You Wish For

Wish’s affordable prices make it tempting to go on an all-out shopping spree. While you might want to fill your cart with cheap electronics and jewelry that would typically cost hundreds of dollars, you should second-guess yourself every now and then.

Just like Wish, other online retailers come with a host of possible scams as well. Shop smarter by heeding these tips for avoiding common eBay scams 10 eBay Scams to Be Aware Of Being scammed sucks, especially on eBay. Here are the most common eBay scams you need to know about, and how to avoid them. Read More , which can be applied to Wish as well.

Related topics: Online Security, Online Shopping.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Cameron
    July 6, 2020 at 1:26 am

    Wish is paid immediately from you debit or credit card when they notify that they have shipped the item. However, they are very slow to issue you their so called "Cancellation" form. You must wait for the form. You will also wait longer after you wait to get the "cancellation" form to get your refund. They profit from the thousands of customers that paid them for merchandise.

  2. Big
    June 10, 2020 at 11:31 pm

    Wish should not be allowed to do business! They are a Chinese company that rips you off. Just another way for China to make money off us. Ordered some items off their site and never got. Orders placed the first of March and it is now June 10th and nothing. Can’t get a refund, just a ripoff. Do not use!

  3. Ann
    June 7, 2020 at 3:53 am

    I have purchased small items from Wish with no problems. Once the merchant sent the wrong item and Wish refunded the purchase price and told me to keep the item. The price may be cheap but check the shipping costs and be prepared to wait for delivery. They have some inexpensive costume jewelry. I have also purchased jewelry making supplies from them. I only pay using Pay Pal. I don't use a credit card.

  4. Joyce Smith
    June 6, 2020 at 5:56 pm

    I have been ordering from Wish for awhile and I find that Wish do not label the items and they do not send all of your merchandise. I have found Wish not having a address to where you can send your concerns or complaints. I am upset with not receiving my items. Sometimes it takes so long until you forget what you have ordered.

  5. Lori
    June 5, 2020 at 2:58 pm

    NO ITS NOT SAFE TO TRY TO BUY FROM WISH!!! An item that I saved for was delivered to the wrong address, under the wrong name and since it was "delivered " , it was not their problem! I had ordered off of them before so they had my information! It is their error!!! TOTAL RIPOFF!!!

  6. Ken
    June 4, 2020 at 12:10 pm

    Dont ever ever make mistakes by using wish they will take your money and never give you the items you purchased.DO NOT TRUST THE REVIEWS ONTHEIR SITE IT IS ALL NOT TRUE AT ALL!

  7. Nishi
    June 1, 2020 at 2:21 am

    Agree with negative comments below. I should have read them before ordering. The author of this article is doing disservice. In the wake of alll feedback below the author should revise the article and warn people.

    The reality is that they take order and then intentionally ship something to some other address that you never provided. If you email them, they first provide clueless answers and then stop answering altogether.

    There is no option on their site to request refund. This is really a scam.

  8. king dubai
    May 29, 2020 at 1:16 pm

    I buy something from wish but they don't delever to yet before some days the customer support they replaying to me but know they don't replaying me what should i do..????

  9. Lipe
    May 28, 2020 at 3:53 am

    Never order from wish they rip you off and take your money and never give it back you order stuff they take your money and then cancel your order ten minutes after you have placed your order wish is a rip off I. Bad enough people are having hard times and then they have to steal from you I will never buy from wish again they steal your money

  10. James Baker
    May 27, 2020 at 6:54 pm

    Has to a complete waste of my money and time. No one to talk to to cancel or get a rep on line to handle complaints. Just a damn ripoff with no respect for the people who sent in money and get no product. But they are sure fast at sending the same crappy email everyday. Don’t send me the emails. Send my stuff or refund my money

  11. William Thwaits
    May 17, 2020 at 5:54 pm

    I had to save my information before I could end my purchase. Why is that?. I think that is totally wrong. I would rather put my personal information in with each purchase. Please take that “save your purchase” off the final response to check out. I will not buy from your site again if it’s there. If I get hacked or someone commits fraud against my personal info you will be the first one I go after.

  12. Donna Evans
    May 14, 2020 at 3:25 pm

    WISH is a CROOKED, rip off company. Wish cheated me out of over 100.00. They didn't ship goods so I requested a refund. They give you a date that you must wait until before you can get a refund. Recontacted them on that date and they extended the time frame. On the date they told me that I must wait until, they then say sorry...it's too late to get a refund, you have passed the refund time frame. On another order, I can't even get into the order to cancel. It reroutes you out of the order. Keep in mind that these are masks, because of Coronavirus and the prices are gouged anyway. I wrote emails that are ignored.
    Criminals. Crooks. Taking advantage at a time that people are frightened. Never, ever order from WISH.

  13. Scott Bienstock
    May 10, 2020 at 10:52 pm

    SCAM SCAM SCAM. Thieves. No customer service. Boiler plate responses when you let them know you never got what you paid for and no refunds. From what I've read shoddy counterfeit Chinese goods even if you do get what you paid them for. Avoid like the plague they are. The ceo of this company should be indicted. Never ever shop on this site. Ebay and Amazon are much much much more reliable and honest. You can actually talk to a real person when you are dealing with one of them.

  14. Lisa Kay
    May 8, 2020 at 9:32 pm

    May 6th. 2020 I made an order from WISH in the amount of $ 283.11 , and they took all the money and Confirmed it, and then on May 8th. 2020 just two days later, they Cancelled my WHOLE Order. These peoplr are the biggest scams ever! They won't even get you to a live person to talk with, they say that you can, but there is nobody.
    I just want to warn people regarding this.

  15. Cynthia Bettencourt
    May 6, 2020 at 5:24 am

    It's not safe. I tried to purchase 1 item for $10 and was charged 9 times for a total of $119. I have yet to have this happen on Amazon or any other platform I purchase from.

  16. M Smith
    May 4, 2020 at 2:16 pm

    a friend of mine ordered a handbag from Wish and received 4 of the same purse (model and color) to date, each more expensive than the previous. She could not reach them to return or cancel orders and had to cancel her credit card to stop them from sending more!

  17. Randy Moore
    April 29, 2020 at 12:53 am

    I have ordered from wish something l will never do again . When trying to get a response they was so arrogant . Lesson learn

  18. Dave
    March 22, 2020 at 9:07 am

    Not true Wish is not safe check TrustPilot.

  19. David
    March 5, 2020 at 5:32 pm

    My CC provider balked at a transaction from Wish and declined the purchase. Wish responded with a request for all these documents with me in the picture before they would allow any further charges. I mean WTF? Bitcoin doesn't require you to jump through as many hoops when initiating an account.
    My question I have repeatedly asked Wish is why is my CC company so wary about charges submitted by Wish? I never received an answer. My CC company has never questioned any of my charges until my Wish transaction. After reading the comments here I am beginning to understand. I'll let you fill in the blanks but Wish doesn't pass many folk's smell test including me judging by their experiences. I appreciate the article author's opinion but many, many folks actual experiences with Wish tell another story. I'd pass on Wish if I were you. If it sounds too good to be true.......

  20. Marlene
    February 12, 2020 at 3:55 am

    I don't think it is safe to order from wish.com. They charged my credit card for CAD 225.00 for an item I never ordered . I realised that my credit card was used because I received an email from them 'We have cancelled your order and as per your request, refunded $225 in wish cash.' Note that it was not reversed to my credit card.
    I immediately responded to the email requesting that since I had not placed the order for that item, they should refund the amount to my credit card and not as wish cash.
    I received an email from their customer service saying that as the issue was of a sensitive nature, someone would get back to me at the earliest. It has been nearly 12 days since this incident and I have not heard from them nor has the amount of $225 been refunded to my credit card . Unfortunately wish.com does not have a customer service telephone number. Only email contact, to which they just don't respond.
    Not only that, I now have the name and address of another of their customer because they sent me the confirmation for the items that person ordered!
    I will never ever order anything from them

  21. Tonny
    January 29, 2020 at 9:48 am

    This Emma Roth writing an article that she doesnt know about AT ALL!
    Wish.com is a scam site.. which steal people money and sell counterfeit products.
    almost nothing that is not fake in this site... Fake GPU fake CPU.. Fake Phone.. Fake smartwatch etc etc

  22. Tony Craig
    January 25, 2020 at 8:15 am

    It's fun to browse, maybe even buy a few cheap items. By cheap, I mean less than $10, and only if you don't mind losing small amounts like that. I ordered some seeds to grow blue strawberries. The seeds arrived, but I don't know if they'll grow; or if the berries will really be blue (probably not), etc. A belt for $5, which actually arrived and really is a decent belt. A free, "just pay shipping" pair of ear bud headphones that work well enough for my old ears. But a 32GB Micro SD card for less than $10, including shipping? It's overdue, may or may not actually arrive, may or may not really be 32GB capacity. But it's a small enough amount of money that I won't be hurting if it never shows.

    • Tony Craig
      January 27, 2020 at 9:51 pm

      Follow up: The Micro SD card I ordered (supposed to be 64GB, not 32GB as I originally stated) finally arrived. Unfortunately, the verification app H2testw says it is "likely to be defective". It completed writing 64040MB of data, but failed after reading back only 16.1 GBytes. This means that if I had actually used it to store data, everything past 16GB would have simply disappeared without any warning.

      I use H2testw to verify every Micro SD card I buy, whether online or locally. It's a free app, and it does take a little time to run, but I would rather spend a little time than lose irreplaceable pictures/videos of grandkids and vacations.

  23. Conny
    January 15, 2020 at 5:25 pm

    If you gave them card number and code. And later on you decided to just browse. Don't do it. Wish will try get money out your card. With out your knowledge. They try on my card number Jan 14. It was lucky that I didn't have enough money on the card. So the transaction was declined. I found found out when my card company sent me email alert.

  24. Pritha Gupta
    January 9, 2020 at 10:11 pm

    It is fraudulent application. I bought a bag and a face cleaning device from wish. The buckle for the bag broke in 2 months. And the cleaner was also not effective. The bag was delivered to an outskirt location, where I had to go to pick it up which costed me 20 euros. I emailed them million times asking for bank details for transfering the money, they never gave me the bank details. I kept emailing them. After 2 months they send me a letter that I owe them 100 euros for the products. It is a big fraud company.

  25. Pritha Gupta
    January 9, 2020 at 10:11 pm

    It is fraudulent application. I bought a bag and a face cleaning device from wish. The buckle for the bag broke in 2 months. And the cleaner was also not effective. The bag was delivered to an outskirt location, where I had to go to pick it up which costed me 20 euros. I emailed them million times asking for bank details for transfering the money, they never gave me the bank details. I kept emailing them. After 2 months they send me a letter that I owe them 100 euros for the products. It is a big fraud application.

  26. Jennifer
    January 2, 2020 at 6:32 pm

    Based on this article and all the good reviews, I tried to order a set of markers on Wish. They advertised them as Copic markers on Google, but the Wish site didn't show a brand name. Read hundreds of great reviews about the markers and took a chance. Markers showed up and had a different brand name on them. They were no better than a child's Crayola marker, not even close to what was advertised. I learned my lesson. I'll never buy from Wish again.

  27. kevin draycott
    December 24, 2019 at 9:11 pm

    Stay away, 4 items i paid for, next day were unavailable at that price, then there's the just pay the shipping scam which doubles the price.
    Don't understand how this site is still running.

  28. DEBORAH SMITH
    December 13, 2019 at 2:10 pm

    Wish took over $25 from my account in April '19. I never received the rings that I ordered and I was told that they never received payment which is not true. Never order again and I'll tell everyone of my bad experience.

  29. Polly Etymology
    December 8, 2019 at 1:21 pm

    WISH should just be called, WTFisThat.

  30. Zina Shawwa
    December 7, 2019 at 8:59 am

    Its good thankyou but I want to know exactly when my order will come to Riyadh Saudi Arabia please kindly inform me

  31. Walter Kemble
    November 26, 2019 at 2:24 am

    THIS PAGE JUST STOLE 30 MINUTES OF MY TIME. It automatically refreshed and wiped out an enthusiastic, informative and helpful addendum to the article above which is missing a few key things to be aware of. I will not be rewriting them.
    I LOVE SHOPPING ON WISH but be aware it is a SHOPPING GAME akin to a gambling app.
    In my case, I have been very pleased with all my purchases. 2 times when I wasn't, refunds to my PayPal account were made quickly and without question. I cannot say the same for Amazon or eBay.

    • Conny
      January 15, 2020 at 5:33 pm

      Ebay is good. They guarantee refund. I don't know about Amazon. Amazon is too expensive for their items.

    • Chris
      April 24, 2020 at 4:45 am

      I've had good experience with Wish for 3 years, now. One problem stemmed from local postal carrier delivering my bathing suit to wrong address. USPS found error and wrote letter confirming their error ( to Wish). I was refunded. A jacket came in incorrect color/design. ( order confirmed). Again, I was refunded and gave coat to my mom,- she loves it! Beware thefts of pkgs., from anyone, anywhere due to thieves in this world. Not always the senders fault.

      • Scott Bienstock
        May 10, 2020 at 10:56 pm

        Wish refused to refund despite proof from USPS that Wish shipped to the wrong address. The ignored and stonewalled my proof and kept telling me to go knock on stranger's doors and ask if they had my package. SCAM - Theives. Avoid at all costs.

  32. Maria
    November 12, 2019 at 1:56 pm

    I WILL NEVER ORDER FROM WISH AGAIN!! NEVER! NO CUSTOMER SERVICE... PRODUCTS ARE SOLD AT THE LOWEST PRICES BUT BEWARE THEY WILL LET YOU COLLECT FROM YOUR POST OFFICE AND MAKE YOU PAY FOR ADDITIONAL CHARGES! TALKING THROUGH EXPERIENCE...I WISH I NEVER KNOWN WISH APP! VERY DISAPPOINTED CUSTOMER HERE!!!!

  33. Michael akinteye
    November 5, 2019 at 6:59 pm

    Thanks so much for the opportunity given on this platform. I wrote on what happened to my order from 'wish' and how I was expecting refund of my money.
    I am happy to inform you that some hours ago I got a message from 'wish' that my money had been refunded and that it would be credited to my Bank account within two weeks. I was informed that should the refund not credited I should visit my Bank or notify them.
    While waiting for the refund, I appreciate the sincerity of the organization and promise them better patronage times to come.

  34. Zakari Abubakar
    October 27, 2019 at 10:39 pm

    Pls when did I get my order

  35. Zakari Abubakar
    October 27, 2019 at 10:37 pm

    I have made my order pls do I receive it

  36. Ed
    April 15, 2019 at 11:36 pm

    I ordered a meatball maker from them. it arrived from China shipped in a plastic bag and broken into 3 pieces. Buying from them is a big mistake. Customer Service said they will get back to me in a few days. Most likely I will have to go to the New Mexico Consumer Protection Office to Get my money back

  37. Candy De Jolie
    April 9, 2019 at 5:53 pm

    WISH is a rip-off . After accepting my promo code and giving me a balance over $30 cheaper I was charged full price and received an iPhone 6 Plus with a defective battery which I am having problems returning for a discount. Customer service is all automated so 48 emails and 6 phone calls to the Florida number I found online later I am no closer to getting my discount or refund.

  38. Bruno
    February 23, 2019 at 8:00 pm

    I don't get the hype around Wish, it's just overpriced Aliexpress/ebay. Maybe it has better customer service, IDK.

    • Candy De Jolie
      April 9, 2019 at 5:55 pm

      Customer service is automated. Basically there is no customer service. Don’t buy anything for more money than you can afford to loose. Talking from experience.

  39. Gary Welsh
    February 22, 2019 at 9:22 pm

    good products and variety but their comment that they have your back if there Is something wrong with your purchase is totally FALSE. it is impossible to contact them outside their set response regeim. I had a faulty item returned and was given the refund but on having another faulty product after several successful purchased was refused and told I had overused return policy and basically rorting the return policy. . my efforts contact them was impossible. it's a good site but be very wary about their return policy.

  40. Bob
    February 22, 2019 at 5:21 pm

    I've bought around 20 items on Wish and have had a couple of fault or incorrect items and Wish have always been quick to refund me without the need of returning the goods. My biggest gripe with Wish is that their search engine is hopeless and you have to look through all the items as there is no option for sorting the search list.

    • Candy De Jolie
      April 9, 2019 at 6:00 pm

      I shopped for about 3 years at WISH only to get totally screwed on my biggest purchase. I was shocked at the lack of customer service as I never had any problems in the past. I was instantly refunded for a purchase that was late a couple years ago. Idk what happened but I was charged full price after being told I was getting a $30 discount then got a defective product that I am unable to return for a refund. Guess they got too big to care about their customers satisfaction anymore!

  41. Aquariuz
    February 20, 2019 at 7:34 pm

    I have used Wish and Geek.com for years. It's great for knick knacks. I don't buy shirts, jeans, or serious clothes.

    Socks have been ok. Watches are pretty safe. Lights and gadgets are ok. Knives are sometimes smaller than the picture makes you think they are. Sunglasses are super cheap. Do they really have UV protection? You can get some cool Harry Potter stuff cheap, some cyper punk junk.

    The craziest part is the exact same product can be on the site multiple times at multiple prices, we're talking 20-30 times. There's no way to sort by prices. So, look at the price AND look at the shipping price. I add every one of them to my shopping cart and then whittle them down by price after that. Almost everything can have a promo code.

    Shipping is 2-4 weeks usually. Don't get too excited about whatever you bought, it is going to get there when it get's there. I have not had any issues getting broken items replaced or items that never show up, refunded. Make sure you apply for the refund within the set timeframe. It's around 30 days, if I recall correctly.

    • Candy De Jolie
      April 9, 2019 at 6:08 pm

      I was told my promo code was accepted and even given a new balance but charged full price. Customer service is automated and therefore useless. My full priced iPhone 6 Plus has a defective battery and I have yet to receive the return package I need to return it. After 6 phone calls to a useless phone number in Florida and 48 emails I went to my bank. Bank charges $20 to stop payment and wants copies of all 48 emails. With no printer I’m looking at $68 to stop payment. I do not have $68. I only have 60 days to stop payment and it’s been nearly 60 days. Therefore I paid $263.00 for a paperweight.

      • D
        November 4, 2019 at 3:10 am

        Give up lol

  42. CF
    February 15, 2019 at 9:44 pm

    I gave Wish a try and purchased around 11-12 items. Guess what? Only ONE of those items was the actual product that I ordered. Everything else was a charging cable, stylus, or something else cheap like that. It may be legit but I don't think it's safe or worth anyone's time & money!

    • David Herrlein
      May 18, 2020 at 9:51 am

      Wish is just a company of THIEVES that get cheap Chinese CRAP, that is if they ever deliver anything and if they do it's late and broken.
      You have a better chance at finding an honest politician in Washington then getting your stuff from wish

  43. dragonmouth
    February 15, 2019 at 1:33 pm

    "The truth is that Wish is just about as safe as any other online retailer."
    While that may be meant as some kind of an endorsement of Wish, it could just as well be considered a criticism of any and all other retail sites. /GRIN/