The Complete Windows 10 Fall Creators Update Troubleshooting Guide

Dan Price 14-11-2017

The Windows 10 Fall Creators Update has been available since September 2017. If you’ve not upgraded yet How (Not) to Upgrade to the Latest Windows 10 Version The Windows 10 October 2018 Update will roll out soon. Whether you want to latest feature upgrade now or wait, we show you how. Read More , you can grab a copy of the latest build directly from Microsoft’s website. More on this below.


As with any operating system update, some users have been reporting bugs and annoyances. If you’re one of the affected users, it can be frustrating. Your productivity will suffer The 5 Best Productivity Features in the Creators Update The Windows 10 Creators Update comes packed with new features and apps. We show you which new Windows 10 features can make you more productive. Read More .

But don’t worry. Whether it’s a problem with the installation process or an issue that’s arisen after a few weeks of usage, MakeUseOf is here to help. We’re going to investigate some of the most common problems with the Fall Creators Update and try to offer some solutions.

Note: If you’re dealing with a problem you can’t fix, you have only 10 days to roll back to your previous Windows installation. Go to Start > Settings > Update & Security > Recovery and under Go back to the previous version of Windows 10 click Get started.

The Update Is Not Available

Before we get into problems surrounding the update itself, what happens if you can’t even get your hands on a copy?

If Microsoft has not offered you an update yet, it’s probably for a good reason Microsoft: Don't Install the Windows 10 Creators Update! Microsoft is warning users not to install the Windows 10 Creators Update manually. Why? Because the company cannot guarantee you won't experience "issues" during installation. Read More . There are reports it has been blocking some machines from updating due to known issues.


If you’re not running the Fall Creators Update, check the Windows Update manager to ensure no issues exist with your old updates. Head to Settings > Update and security > Windows Update > Check for updates.

windows 10 update status

If nothing has failed and no further updates are available, you can manually download the ISO file from Microsoft’s online Software Download page. Just be aware that you might introduce unnecessary problems to your machine.

The Complete Windows 10 Fall Creators Update Troubleshooting Guide windows fall update 670x258


Want our advice? Be patient and wait.

Error Codes

Your attempt to upgrade may fail due to a number of different error codes. Here are the most common ones and their causes.


If you see error code 0x800F0922 pop up on your screen, it means one of two things. Either you’re not connected to the Microsoft servers, or you don’t have sufficient space in your in the System Reserved partition.

Firstly, ensure you’re connected to the internet. Some users have also reported their VPN software caused issues. Of course, you should always use a VPN, but you might have to disable while you run the update.


The Complete Windows 10 Fall Creators Update Troubleshooting Guide disk manager windows

Secondly, check to make sure your antivirus software hasn’t stored data in the System Reserved partition. If your partition is full, you can use a free partition manager The Best Free Windows Partition Manager for Your Needs Partition managers are an essential part of PC maintenance. Keep at least one Windows partition manager installed! We recommend these six free tools. Read More to resize it.

0x80070070 – 0x50011, 0x80070070 – 0x50012, 0x80070070 – 0x60000, and 0x80070008

These four error codes indicate a lack of space on your hard drive. The installation process needs 8GB of free space for temporary files.

If you’re short of space, use the Disk Cleanup tool to delete unneeded files. If you’re still short of space, insert a blank USB flash drive with 8GB or more of storage. Windows will automatically detect it and use it for the temporary files.


0xC1900200 – 0x20008, 0xC1900202 – 0x20008

These two codes indicate your computer’s hardware does not meet the Windows Creators Update’s minimum requirements.

Microsoft recently changed the requirements. Any computer running the 32-bit version of Windows 10 now needs 2GB of RAM.

Any Error Code Starting with 0xC1900101

An error code starting with 0xC1900101 indicates a driver problem. The most efficient way of getting new drivers PSA: Manufacturer Update Apps Are Actually Useful on Windows Most laptop manufacturer software is junk. However, your machine's maker probably has an update utility installed that's actually useful. Read More  is to head directly to the manufacturer’s website.

Alternatively, you can see whether Windows can update them automatically by going to Device Manager > [Device] > Update Driver Software Take Back Control Over Driver Updates in Windows 10 A bad Windows driver can ruin your day. In Windows 10, Windows Update automatically updates hardware drivers. If you suffer the consequences, let us show you how to roll back your driver and block future... Read More .

If all else fails, disable the driver during the installation process and enable it again upon completion. (If you see an error code we’ve not covered, get in touch via the comments section at the end of the article.)

Missing or Damaged Installation Files

If you see error code 0x80245006, some of your installation files are either corrupted or missing. Normally, the Windows troubleshooter tool will fix the problem.

To use the tool, go to Settings > Update and security > Troubleshoot >Windows Update. It will scan any Windows Update files on your computer and modify them where needed.

windows 10 troubleshoot

(Note: Microsoft introduced the troubleshooting tool in the Spring 2017 Creators Update. In addition to Windows Update issues, it can fix most other common Windows errors The 5 Most Common Windows Errors and How to Fix Them Don't let a Blue Screen of Death ruin your Windows experience. We've collected causes and solutions for the most common Windows errors so you can fix them when they pop up. Read More .)

Rogue “Jumping Icons”

Some users have found that desktop icons will “bounce” back to their original position when dragged to the far left of the screen.

Sometimes, the fix is as simple as making sure grid alignment is turned on. Right-click anywhere on your desktop and go to View > Align icons to grid.

If the issue persists, you need to edit your registry. To begin, open the Start Menu and type regedit. Within the editor, go to HKEY_CURRENT_USER\Control Panel\Desktop\WindowMetrics.

The Complete Windows 10 Fall Creators Update Troubleshooting Guide regedit windows metrics

There are two entries you need to change:

  • IconSpacing: Determines the horizontal spacing. Set it to between -480 and-2730
  • IconVerticalSpacing: Determines the vertical spacing. Again, set it to between -480 and-2730

(Note: Incorrectly editing the registry can have serious consequences for your system’s stability. Make a backup How to Back Up and Restore the Windows Registry Editing the Registry unlocks some cool tweaks, but can be dangerous. Here's how to back up the Registry before making changes so they're easily reversed. Read More before you proceed.)

Live Tiles Not Updating

Live tiles have been part of the operating system since Windows 8. In the Fall Creators Update, some users have claimed the tiles are not updating. You need to flush the tiles’ data.

Once again, you’ll need to perform this task in the registry. Follow the step-by-step guide below:

  1. Open the registry editor and navigate to HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows\
  2. Right-click on Windows
  3. Go to New > Key
  4. Call the new key Explorer
  5. Right-click on the new key and go to New > DWORD (32-bit) Value
  6. Call the new value ClearTilesOnExit
  7. Set the key’s value to 1
  8. Restart your computer

The new key will force Windows to flush the live tiles’ data every time it shuts down.

The Complete Windows 10 Fall Creators Update Troubleshooting Guide regedit flush tiles


Restore Missing Apps

Oddly, the Windows Fall Creators Update rendered some apps inaccessible. The reason is unclear, but it’s thought backend changes are responsible.

The issue has perplexed users. You cannot see the inaccessible app in the Start Menu or Cortana, but if you visit its store page, you’ll see a message saying the app is already installed on your machine.

Luckily, there are three workarounds. We’ll detail them below.

Repair the App

  1. Go to Start > Settings,
  2. click on Apps,
  3. select Apps and Features in the left-hand menu,
  4. click on the troublesome app’s name,
  5. choose Advanced Options,
  6. click either Repair or Reset, and
  7. repin the app to the Start Menu.

(Note: This method might result in lost data.)

Reinstall the App

  1. Go to Start > Settings,
  2. click on Apps,
  3. select Apps and Features in the left-hand menu,
  4. click on the troublesome app’s name,
  5. choose Uninstall, and
  6. return to the app’s store page and click Install.

Use Powershell

If you see several missing apps, you can try and fix them all at the same time using PowerShell. To get started, open the Start Menu, type PowerShell, and press Enter.

Next, type the following four commands, pressing Enter after each one. Each command might take several minutes to complete.

  • reg delete “HKCU\Software\Microsoft\Windows NT\CurrentVersion\TileDataModel\Migration\TileStore” /va /f
  • get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmetadata\appxbundlemanifest.xml”)}
  • $bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname
  • get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “\appxmanifest.xml”)}

Your Computer Is Running Slowly

So many issues can affect a PC’s speed How to Fix Your Slow Computer Few things are more frustrating than working with a slow computer. The issue can have multiple causes. We'll guide you through the steps to troubleshoot and fix your computer's performance problems. Read More that it’s impossible to cover them all in this article. However, one issue has come to light in the Fall Creators Update: Power throttling.

It’s important to understand the feature is working as advertised. The problem is many users don’t realize the feature exists and are under the impression that the update has made their machine run slowly.

Power throttling is designed to limit the amount of system resources that apps running in the background consume. The long-term goal is to improve battery life.

To change the amount of throttling that’s happening, click on the Power icon in your Taskbar and adjust the Power Mode slider. The further left the slider is, the more your system with throttle the power.

The Complete Windows 10 Fall Creators Update Troubleshooting Guide power mode slider windows

Troubleshooting Windows Creators Update (Spring 2017)

If you want to troubleshoot the original Creators Update, which was released in Spring 2017, keep reading. We’ve listed some of the most common issues people encountered below.

Mouse Stops Working on Full-Screen Apps

Some users have complained about their mouse. They say it will immediately stop functioning if a Windows app is launched in full-screen mode using a low resolution.

It seems the problem is connected to Nvidia graphics drivers. Head to Nvidia’s driver index to grab the latest updates.

Fast Startup Enabled

Since Windows 8, Microsoft has packaged a fast startup feature into the operating system. Without getting too technical, if enabled, the feature logs out all users and closes all apps at shutdown, but puts the Windows kernel and system session into hibernation rather than turning them off.

Some users (myself included) don’t like to use it. It has been known to cause issues at boot. However, people have claimed the Creators Update turns on the feature without a user’s permission. Worst of all, there’s no way to easily turn it off.

At the moment, the best solution is to use the Command Prompt to disable hibernation.

windows 10 fast boot

Type cmd in Windows Search to find the Command Prompt app. Right-click on it and choose Run as administrator. Lastly, type powercfg /h off and press Enter.

Can’t Add New Users

It’s unclear whether this is a bug or a deliberate feature.

It’s well-known that in an ideal world, Microsoft would like every Windows 10 user to access the operating system using a Microsoft Account. As part of the ongoing push, the company made life more difficult for users who access Windows with a local account.

If you have a local account and cannot add new users to Window 10 without entering Microsoft Account details, there is an easy workaround. You just need to turn off your Wi-Fi. It’s easy to do: open the Quick Actions panel and tap the Wi-Fi icon.

windows 10 quick action wi-fi

If you see a Wi-Fi icon in the Notification Area (far right side of your Taskbar), click that to access the on/off button shown above.

You should now be able to add as many non-Microsoft Account users as you want without any problems.

Not Everything Is a Bug

A quick look at both Microsoft forums and sites like Reddit reveals lots of users complaining about “bugs” which are actually intentional design decisions.

Xbox Remote

Microsoft ditched the Xbox Remote feature within the Xbox app. It offered no explanation, and so far, has offered no hint of a potential replacement feature.

Windows Defender Warning

You might have noticed a new Windows Defender icon Do This After Installing the Windows 10 Creators Update The Windows 10 Creators Update will soon roll out to a computer near you. Once you've upgraded, go through these settings to configure new options and restore your privacy preferences. Read More in your system tray. It’s constantly informing you about potential security threats. Despite its persistence and seemingly uncoordinated alerts, it’s working as intended.

Luckily, it’s easy to turn off. Press Ctrl + Alt + Delete, then go to Task Manager > Start-up > Windows Defender Notification icon and set it to Disabled.

windows 10 defender icon

Share the Problems You Have Encountered

So many things can go wrong with an operating system that it’s impossible to list everything within one article. Nonetheless, I hope if you came here looking for answers, I’ve helped point you on the right path.

If you’re no wiser about your particular problem, try leaving a comment. One of your fellow readers might be able to help. Just make sure you leave as much useful information as possible. Note that you can also find help inside Windows 10 How You Can Get Help in Windows 10 Need help with Windows 10? Here are the best ways to find the assistance that you require, whether it's with the operating system itself or any installed applications. Read More .

And don’t forget to share this article with your friends. You might help them overcome their Fall Creators Update problems!

Related topics: Troubleshooting, Windows 10.

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  1. Squalle
    December 3, 2017 at 1:40 am

    I've had nothing but issues with my laptop with Win 10. Ever couple of weeks my start menu stops working. So I had to make my own menu in the taskbar. Then a couple weeks ago, my mobile hotspot stopped working.

  2. dcolpitts
    November 16, 2017 at 1:50 am

    Adding a new user is simple... Open an Administrative Command Prompt and run:

    net user new-username user’s-password-in-cleartext /add
    net localgroup Administrators new-username /add

    Then run compmgmt.msc and you can set the account details via GUI if you are too lazy to commit those commands to memory (like me).


  3. Vamsi
    November 15, 2017 at 1:56 am

    Windows won't shutdown. I have to shut it down manually using command prompt.

  4. Colin
    November 15, 2017 at 1:38 am

    Does anyone know if updates/upgrades still messes with data in Linux partitions or if there is a way to protect the linux partitions?

  5. Chuck
    November 14, 2017 at 10:56 pm

    Samsung 40MU6300 Monitor would not function until rollback, Realtek Sound driver issues, no sound, Internet will drop until I ping the router. Rolled back

  6. Doc
    July 13, 2017 at 3:49 pm

    "Press Ctrl + Alt + Delete, then go to Task Manager..."
    There's no reason to have to press CTRL+ALT+DEL any more; you can get to Task Manager by right-clicking an empty spot on the taskbar, then selecting it; by pressing CTRL+SHIFT+ESC, or by selecting it from the WINDOWS+X menu (and probably a few more obscure ways, like pressing WINDOWS+R and typing "taskmgr.")
    One good thing to do before trying to install any major update is make a backup of your boot drive; my favorite tool is Macrium Reflect Free. I can back up a Windows installation to a USB hard drive, my D: partition, or a flash drive or SD card with sufficient space.