3 Quick Fixes for When the Windows 10 Photos App Isn’t Working

Ben Stegner 09-04-2018

Having issues with the Photos app on Windows 10? At times, the app may refuse to open certain types of images JPEG, GIF, or PNG? Image Filetypes Explained and Tested Do you know the differences between JPEGs, GIFs, PNGs, and other image filetypes? Do you know when you should use one instead of the other? Fear not, MakeUseOf explains everything! Read More or crash whenever you try to use it.


This is a pain since Photos is the default picture viewer in Windows. But don’t worry, we’ll show you a few fixes to try!

1. Reset the Photos App

Reset Windows 10 Photos

Before proceeding, you should try a quick reset of the app. Windows 10 allows you to reset any Store apps How to Fix the Windows Store and Its Apps in Windows 10 Ever had problems in Windows 10 with opening the Store or one of your apps? It's a common issue and we've rounded up steps to help you fix it. Read More to send them back to defaults.

To do so, open Settings and open the Apps category. Use the search box to quickly jump to Photos. Click its entry, then select Advanced options. On the resulting screen, click the Reset button to initialize the Photos app. Note that this will remove any custom settings in the app, and it may take a bit to become usable again.

2. Reinstall Photos

If your app still doesn’t work after the reset, you can try a full resintall of Photos. Unfortunately, Windows doesn’t let you uninstall Photos normally, so you’ll have to either remove it via PowerShell or using a third-party uninstaller. CCleaner can do the job if you have it installed.


Right-click on the Start Button and choose PowerShell (Admin). Enter the following command to remove Photos:

get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage

Once you’ve done this, re-download Photos from the Store and see if it’s fixed.

Download: Photos (Free)

3. Try Another Photo App

Should both of the above steps fail, you’re best off using another photo viewer. We recommend replacing it 7 More Default Windows Apps You Should Replace Windows includes a lot of default software, but you can find superior alternatives for many tools. Here are seven more you should consider replacing. Read More with IrfanView, but any photo viewing app will work. If you like, you can even restore the old Windows Photo Viewer in Windows 10 The Easiest Way to Bring Back Photo Viewer in Windows 10 Windows 10 replaced the old Photo Viewer with a new Photos app, but if you want to revert back to the old one, here's how you can do that. Read More .

Download: IrfanView (Free)

Hopefully, one of these solutions will work for you. While Photos is decent, a third-party app gives you access to many more tools.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

Whatsapp Pinterest

Leave a Reply

Your email address will not be published. Required fields are marked *

  1. Shack
    October 3, 2019 at 1:57 am

    Thank you, the second option worked perfectly for me. I was unable to reset MS Photos from programs and features, it was grayed out.

    Great tip recommending powershell with the remove command. Thanks again.

  2. gaia
    January 16, 2019 at 5:22 pm

    what is powershell? i can't seem to find it

  3. Ian
    April 14, 2018 at 11:19 am

    The photos app is a huge resource hog! The thing never turns off, it is constantly building "albums" and collates a collection of pictures to display in them. Check the performance tab in task manager! To make matters worse your pictures are also being "enhanced" to make them appear "better"
    I had to use Powershell to remove the app from my system.
    Get-AppxPackage *photos* | Remove-AppxPackage