Entertainment Internet

What’s Wrong With the Kindle Store? Everything.

Matthew Hughes 28-07-2016

The Kindle Store is the largest eBook retailer on the face of the planet. It boasts well over 4.6 million titles, and there’s no suggestion that this number will be cut down any time soon. However, cracks are starting to emerge, and it’s not clear whether Amazon will be able to paper over them.


In addition to flaws surrounding pricing and licensing, the Kindle Store suffers from the fate that befalls all online digital marketplaces – as the gatekeepers to publication have been removed, quality content has become surrounded by a vast pool of garbage.

Hastily written, cynically made garbage, designed to part people from their money, and offer nothing in return. So, what can be done about all of the problems the Kindle Store currently has? Can Amazon turn this thing around and deliver the service we all deserve? Let’s find out…

Deception and Dishonesty Abounds

O’Reilly Media is one of the most recognizable and respected technology publishers on the planet. What makes it so highly regarded is the emphasis it places on quality. The books it releases are written by the world’s greatest developers and technologists – experts in their fields. In addition, everything it publishes is vigorously checked by an editorial team which consists of copy editors and qualified technical reviewers.

Books published by O’Reilly Media are easily identifiable by their distinctive front covers, which feature animals sketched in black pencil. Just the presence of the “O’Reilly Animal” front cover implies quality, in the same way the Nissan logo does for cars. It’s for this reason that some people would aim to copy it.



Just a quick walk through the Kindle Store reveals many books “paying tribute” to this iconic styling. Check this book from Steve Tale and WizeDuck called SQL: The Ultimate Beginners Guide. By looking at it, you’d assume that it was an official O’Reilly Publication. But it isn’t. At all.


This isn’t an isolated incident. Another book published by WizeDuck called Python: The Ultimate Beginners Guide, written by Eric Smith, also appropriates elements of O’Reilly’s look.



I’ve also noticed a number of books which adopt the aesthetic of Apress – another well-known and respected technology publishing house. While we can’t be sure whether this is deliberate or accidental, there’s a very real chance that consumers could be mislead. And that’s bad for all concerned.

If these books were released through a traditional publishing house, someone from the editorial or legal departments would have stopped this from coming anywhere near a printing press. They would have noticed that it may infringe on O’Reilly’s intellectual property. At the very least, they would have blocked publication on the basis that using the same design choices as another publisher undermines the credibility of the book.

But Amazon’s Kindle Store isn’t a traditional publishing house, and both of these books are now being sold for $4.99.

No Quality Controls

Lots of people dream of being published authors. I’m one of them. I have tried to do NaNoWriMo multiple years running NaNoWriMo.org - Write a Novel In 30 Days! Read More (and failed, I should add).


Until very recently, it was the case that if you wished to see your name on the spine of a book, you’d either have to convince a publisher to take a chance on your manuscript, or more likely, pay to self-publish. The latter could potentially cost tens of thousands of dollars when the cost of manufacturing, distributing, and marketing were all factored in.

But that all changed around 10 years ago with the print-on-demand revolution 4 Quick Ways to Write & Publish Books on the Web It's easier than ever to convert your words into a published book. These innovative tools are enabling authors to take their ideas beyond the print-on-demand kind of self-publishing. Read More . It all started with sites like Lulu.com, and later Createspace.com and Kindle Direct Publishing. These allow(ed) an author to upload a manuscript and sell it, without having to create and hold stock. Suddenly, books could now be printed as orders arrived.


A consequence of this is that the Kindle Store is now swamped with millions of self-published books Your Guide To Self-Publishing: From Print To Kindle And Beyond! They say everyone has a book in them. The moment of completion brings a mix of immense satisfaction… and a confused, horrified reality: “How on earth am I going to publish it?” Read More , many of which are of a low quality indeed. As the late journalist Christopher Hitchens once famously quipped, “Everyone has a book inside them, which is exactly where it should stay“.


There’s an even darker side to the print-on-demand phenomenon. Some individuals have created software which automates the process of creating an eBook. It finds content on the Internet and scrapes it. This is then bundled into a single document, and submitted to Amazon. Some people are releasing dozens of books every day. All of them are of a low quality, and many are filled with stolen work. It’s an awful, disgusting industry.

The Kindle Store is literally being crushed under the weight of this spam. The technology section is especially vulnerable to it. Just search for a particular programming language, like Python or C#, and you’ll find dozens of books which are essentially stolen blog posts and repackaged Wikipedia entries.

While Amazon is working hard to identify and remove these eBooks, it’s more than apparent the company can’t cope, as their numbers increase by the day. Amazon is fighting a losing battle.

The Price Is (Not) Right

Despite Kindle eBooks being a virtual product, and therefore not having the associated manufacturing and warehousing costs of traditional paperbacks, they cost almost as much as their print equivalents. To many consumers, this seems hard to justify.


In the defense of Amazon, the company isn’t entirely to blame for this. Although Amazon does take quite a steep cut of the proceeds (anywhere between 30% and 65% for self-published titles, plus the cost of delivering the book to the reader), publishers set the prices for eBooks. For whatever reason, they’ve chosen to make them as close to the paperback equivalent as possible.

Furthermore, depending on where you live, eBooks are subject to sales tax. In the UK, for example, printed books are tax-free, but eBooks are taxed at the standard VAT rate of 20%.

Not Bought… Licensed

Another complaint many have with Kindle eBooks is that unlike paperbacks, you don’t own them – rather, you purchase a license.

So, what does this mean in practice? Well, let’s start with the obvious. You can’t resell them online, or to a second-hand bookstore. You can’t lend them to a friend, or donate them to a thrift store. There’s no thriving secondary market for eBooks.


Given the relatively high cost of eBooks, it could be argued that this thoroughly undermines their value proposition. But it could be argued, as we previously have Books Suck: Why I Love My Kindle More Than Dead Trees Modern e-readers hold thousands of novels, weigh next to nothing, have built in lights, and don't give you a concussion when they hit your nose. Read More , that these flaws are offset by the convenience that the medium provides.

Still, this lack of ownership over digital products is sure to be a bone of contention for many years to come, and there’s no easy or obvious solution for those seeking to appease both sides of the battle with a fair compromise.

I Still Love My Kindle

After reading this article you could be forgiven for thinking that I’ve got a beef with Amazon. But nothing could be further from the truth. I own a Kindle Paperwhite, and I love it. I’ve found that since I bought it during this year’s Amazon Prime Day How to Get the Best Amazon Prime Day Deals Prime Day is Amazon's biggest sale of the year! Here's how to get the best deals on Amazon Prime Day and not get ripped off. Read More , I’ve been reading more and more. It’s the perfect travel companion.

But while I love the hardware, I recognize there are some fundamental problems with how the Kindle Store works.

In many respects, it’s analogous to the issues that Microsoft, Google, and Apple are having in trying to keep deceptive and low-quality applications from their app stores Don't Be Fooled! 5 Tips To Avoid Fake Apps In The Windows Store The Windows Store has been spoiled by useless junkware and scams. Microsoft recently purged many fake apps, but the store still features questionable apps. We show you how not to get scammed. Read More . With the vast amount of content submitted to the Kindle Store on a daily basis, there’s no way Amazon could hope to filter out the low-quality content.

Ideally, Amazon would have a more streamlined (and visible) process to report fake and low-quality titles, and would have enough dedicated workers to sift through these complaints. But until this becomes a bigger issue for more people, that’s unlikely to happen.

What do you love about the Kindle Store? And what do you hate about it? Do you think it’s perfect in every way, thereby rejecting our complaints? Or do you agree with the above, and feel moved to nudge Amazon in the direction of fixing the Kindle Store? Please let us know in the comments below.

Image Credit: Diego Saldiva via Flickr

Related topics: Amazon, Amazon Kindle, Ebooks.

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  1. Blb
    December 6, 2018 at 3:33 pm

    I just bought the Fire HD8 and am not happy I have to pay a monthly fee to access books I am buying from Amazon! Seems like a ripoff to me! I am an avid reader and there is no fee, only purchase price on my Nook. Just read that certain authors are not available on Kindle and I am not happy!!!!

  2. Penfist
    October 2, 2018 at 5:33 pm

    The Kindle app for PC is absolute garbage. I have a huge problem with that as I have invested in more than 500 expensive e-books via Amazon's ecosystem. Their support is next to useless - completely unable to coherently address the multiple issues I have. Slow loading time on app launch despite a blazing fast PC. The app doesn't remember window positions or sizes. Books often become corrupt and the app informs me that I need to delete and re-download them. It's really very frustrating and incentivizes me to circumvent the ecosystem completely.

    Like you, I love reading on my Kindle Paperwhite, and it has been a godsend when traveling, but that also points to another major issue with e-books. Travel outside the USA and suddenly you find yourself unable to purchase or download purchases without having to use a VPN to spoof your location in the world.

    This is really unacceptable and won't stand in the long run.

  3. WatchMeRead
    December 13, 2017 at 10:03 pm

    I have purchased legitimate publishing-company-released books more than once because they are listed in the kindle store differently; one with, say, an added bonus chapter. When re-purchasing, there was no "you have bought a different version of the same title" notification. Similar issue with digital bundling and rebundling. It makes it increasingly difficult to keep track of what I already own. *sigh*

  4. Bonnie kennard
    September 1, 2017 at 12:19 am

    I love the idea of Kindle books. I owe that I can take multiple books with me on long vacations and never run out of something to read. I love that I'm not contributing to wasting paper. I love that I can read in bed witout a lamp.

    But I'm cheap and the prices are stupid so I don't buy the books. When I can get a used paper copy for $1 and the digital copy costs $7 guess what I'm buying??? So my Kindle has all the classics that have no licensing and are free. All my paperbacks would take a fortune to upgrade. I don't have the money for that. If you aren't paying for printing and shipping physical items then why are they still charging so much??? I could live with never being able to trade or resell or loan my precious books but when prices are more than physical that's where i draw the line. Even a sale once items awhile would be okay but nope. Therefore I keep my paperbacks and just shop used on Ebay.

  5. Pieter de Milander
    February 22, 2017 at 9:38 am

    It is with great concern that, this morning at 05h24 (RSA) I had a call from an unknown person.
    He was speaking softly as if not to be heard, but I detected some kind of a foreign tweek to it.
    However, he ask me to help (speak to someone - I still don't know "who" or "where' this person is.)
    The contents of the conversation was very simple, but repeated at least four times: -
    "I work for Amazon, but have not been paid for three months. Please help me."
    The number the call was made from is: +88233710684. I have NO IDEA where this could be.
    The frightening thing is that I did buy a book from Amazon -
    - Could personal details be available to employees or other entities testing one's validity and existance?
    - Could your private space be invaded?
    - Is Amazon in financial trouble?
    Very worrying and scary.

  6. Philip Bates
    July 31, 2016 at 7:53 pm

    I'll be honest: I'm largely much against eBooks, but I can see that if they get people reading, that's a good thing. Nonetheless, I really agree with you about pricing. Digital comics are the same. As much as I value authors, that they need to earn as much as they can from their work, there's no way I'd spend more than a couple of quid on an eBook. Amazon, as far as I can see, don't offer enough incentives to authors, and as you say, take a surprisingly large cut of your profits, depending on which option you go for.

  7. Ani Manjikian
    July 30, 2016 at 12:26 am

    As a reader, I"m torn between the smell and feel of books and convenience of Kindle. You don't need a light and you can adjust the font size for tired eyes.

    As a writer, I see all the problems you describe and more first hand. I'm one of those who actually writes my books. But it's a difficult battle competing against the bots because the quality sours the readers on taking a chance on new readers. Authors who deliberately divide their stories, creating a cliff-hanger situation just so the reader will buy the next book, are making it rough for authors who actually use them as a legitimate story tool. Then there is the most nefarious of all, people who change the cover and the content of existing book, and then claim it as their own.

    The simple solution, for the scraped or duplicated, content is to create a verification system like Facebook and Twitter uses for brands and celebrities or have the text run through sites like Copyscape that check for plagiarism.

    • Matthew Hughes
      July 31, 2016 at 4:18 pm

      Great comment. Thanks Ani!

  8. Charles Marshall
    July 29, 2016 at 4:06 pm

    Why is it almost impossible to download certain books after one has finished the preview??

    • Matthew Hughes
      July 31, 2016 at 4:17 pm

      What books have you had this issue with? Have you contacted Kindle support?

  9. Charity
    July 29, 2016 at 1:38 pm

    I love my iPad Kindle app and I also have a Kindle Fire tablet. I also love trying new authors, but I only choose the freebies if there are not enough reviews to make an informed decision as to whether or not I'd enjoy the new author's work. If there aren't enough reviews to decide from that, I'm willing to give it a try. If I'm not drawn in within the first few pages, I can simply delete it without being out anything. I'm more than happy to pay for ebooks (even if it is only a licensing fee) of authors I enjoy reading. Ebooks are a convenient, ecological, and much more affordable option. We can also borrow ebooks from libraries for free.

    • Matthew Hughes
      July 31, 2016 at 4:18 pm

      That's true. Thanks for your comment Charity!

  10. Susan
    July 28, 2016 at 8:18 pm

    I knew those free books I've been downloading were too good to be true. Oh well, if all they do is put me to sleep...it will be worth it.

    • Matthew Hughes
      July 31, 2016 at 4:18 pm

      Haha. I should clarify, not ALL free books are crap. I've been reading a white paper from O'Reilly on Big Data, and that was free!

  11. Anonymous
    July 28, 2016 at 4:28 pm

    Matthew another good article after (the day before?) yesterday's spiel about the advantages of owning a Kindle, this is a welcome complement. Good work !! Shame, by the way, of what is happening to the quality of books. Amazon seems t be aware so maybe it is a wake-up call.

    • Matthew Hughes
      July 31, 2016 at 4:18 pm

      Thanks so much Peter!