Security Windows

What’s the Problem With NCH Software & How to Remove It?

Gavin Phillips Updated 06-04-2018

A few years back, downloading and installing tools developed by NCH Software was more trouble than it was worth. The concern wasn’t the software—NCH Software provides good, niche converters and a huge, varied range of media editing tools—but the unwanted add-ons, extra browser toolbars, and other issues that took away from the software at hand.


Are NCH Software products inherently bad? Or is it time to reconsider NCH’s old and possibly outdated reputation? We dove in and tested it ourselves.

NCH Software: Who Are They?

Founded in 1993, NCH Software develops software out of Canberra, Australia. They also have a US office in Greenwood Village, Colorado to cater to their US customers.

NCH Software develops and releases a huge number of media editing and file conversion utilities and more. These tools include sound editors, accounting software, document converters, CD label makers, inventory management, an FTP client, and even a free point-of-sale system.

As you see, NCH Software offers a broad selection of tools. Downloads are available directly on their site, as well as across the web on several free software download sites The Safest Free Software Download Sites for Windows Many software download sites are loaded with malware. We compiled websites you can trust when you need a free software download. Read More .

NCH Customer Service

NCH Software’s customer care appears vastly improved now than in the past. We previously reported that NCH Software shuns the most popular social media channels, but as of this writing, they seem quite active on Facebook and Twitter (and I’ve seen them post on some tech forums too).


nch software review for quality and reputation

The most common course of action they offer is directly contacting their Software Technical Support team. Furthermore, the main NCH Software site has a “Chat Now” feature that’s quick to respond and offers direct support on some issues.

That said, the level of support depends on your paid-for Technical Support Plan. (All NCH Software users have access to email support, but paid users receive priority help ahead of free users: Platinum ahead of Gold and Gold ahead of Silver.)

Useful Software for a Fair Price

NCH Software offers a surprisingly broad range of editors, converters, and other software. They’re often one of the first search results to pop up too, especially when looking for a specific conversion type.


You might wonder if a company with such a vast array of software cuts development corners. It doesn’t appear that they do. However, there are significant differences between the free and paid versions of their products.

nch software review for quality and reputation

You can download and install the majority of NCH Software’s catalog free of charge. The free period usually lasts around one month, and during that time you have complete, unfettered access to the utility.

When that period ends, you have two choices: pay for a license to continue using the full version, or fall back to a restricted-but-functional free version.


NCH Software Licenses Explained

NCH Software sells licenses for their products. One common complaint against NCH Software is that their licenses seem to expire when software versions change. You can find numerous forum posts wondering why a particular piece of software refuses to accept a paid-for license after an update.

The answer lies in the small print. When you buy an NCH Software license, you are purchasing a license only for that specific product version:

“Our program versions are updated regularly and your serial number purchased is valid for the version available for download at that time, and new releases for six months after.”

In that, you can upgrade your license and the product version for up to six months following your purchase. That’s admittedly not a long time, but it does explain this particular issue that users seem to have. And you now know to upgrade as often as possible during those six months.

Unfortunately, this can cause problems if you delete your NCH Software utility but want to reuse it at a later date. In that case, you should head to the NCH Software List of Old Versions site, which lists a huge number of old product versions for download.


Is NCH Software Safe?

“The insidious creep of NCH Software will spread across your PC slowly at first.”

Our first review of NCH Software many years ago took a dim view of NCH Software’s business practices at the time.

Since then, NCH Software has acknowledged that “a bug in a few of our programs was changing file associations,” adding that it was “completely unintentional” while “apologizing for any frustration and difficulties” the bug caused. NCH Software fixed the file extension hijacking bug in January 2016, nearly two years after our original review.

Similarly, a separate bug caused some NCH Software utilities to overpopulate the right-click context menu. This bug is also now fixed and obsolete.

Why Is NCH Software Flagged as a Virus?

“In the past, NCH Software has offered consumers the option to download an Ask or Google toolbar along with their software application.”

NCH Software utilities no longer come with any form of browser toolbar or other bundleware 4 Annoying Browser Toolbars and How to Get Rid of Them Browser toolbars just don't seem to go away. Let's look at some common nuisances and detail how to remove them. Read More . For a long time this was certainly the case, but as of July 31, 2015, all toolbar downloads ceased.

You can check this out for yourself by downloading and running any NCH Software installer. There are no additional boxes to tick, and I can personally attest to the fact that nothing nefarious mysteriously appeared on my system even after testing a wide range of different utilities.

Another easy test is to use the malware scanning tool Virus Total. Drag and drop any NCH Software installer onto the “Upload and scan file” icon and wait for the results.

There are anomalies from time to time, but they can be explained: The internet is full of sites that offer free software downloads, and unfortunately for both you and NCH Software, some of these sites repack software installers and add their own bundleware The 7 Worst Places for Downloading Windows Software Software can be packed with bloatware and worse, malware. You can catch malware, if you download your tools from the wrong source. These are the sites you should avoid... Read More . Always download NCH Software utilities directly from the NCH site to avoid this issue.

Problems Uninstalling NCH Software

NCH Software does have some quirks.

One of the major complaints often leveled at NCH Software is the difficulty users encounter when trying to uninstall their applications. While this may have been true in the past, I didn’t encounter any difficulties using the official uninstall method (through Windows Programs and Features).

After uninstalling, context menu additions were gone and all file associations were also removed.

However, there is one thing to note: NCH Software creates a large number of registry entries, and many of these registry entries are left behind by the uninstallation process. If you want to truly clean your system of NCH Software, you have to manually clean your system registry.

How to Completely Remove NCH Software

This falls into the “times you actually need to clean the registry How to Fix Windows Registry Errors (And When Not to Bother) Fiddling with the Windows Registry can be harmful to your PC. Here's how to fix registry problems and when to not bother at all. Read More ” category. The vast majority of the time, you should steer well clear of the registry How Not to Accidentally Mess Up the Windows Registry Working with the Windows registry? Take note of these tips, and you'll be much less likely to do lasting damage to your PC. Read More .

Making changes to the registry can have unexpected, damaging consequences. However, in this instance, you can just use Revo Uninstaller to manually delete all registry entries relating to NCH Software.

  1. Download and install the free version of Revo Uninstaller.
  2. Open Revo Uninstaller and scroll to the NCH Software you want to remove.
  3. Right-click the utility and select Uninstall.
  4. Select Advanced from the “Scanning modes” and then Scan.
  5. The scan reveals all remaining registry entries relating to the utility. Hit Select All, then Delete, then Next.
    nch software review for quality and reputation
  6. On the next screen, delete any remaining folders (note this might delete saved files, media, or projects relating to NCH Software).
  7. Your system is clear of the NCH Software utility. Repeat as required.

Note that NCH Software leaves some registry entries behind to stop the abuse of their free trial policy.

NCH Software: The Final Verdict

Ultimately, the choice over whether to trust and use NCH Software remains with you. Their approach to software has definitely changed over the years—customer service improvements, social media engagement, and the removal of bundleware How Not To Get Stung By Any Dodgy Malware-Ridden Downloads But if you want to avoid the viruses, malware, crapware, and bloatware, then you need to be ultra-cautious about your download sources. So where can you download free software safely? Read More are all excellent, positive steps.

The original MakeUseOf review of NCH Software was damning—and rightfully so. But now, we believe NCH Software products are generally worth using, especially if you’re willing to pay for full versions of their products (the restricted free versions do leave a bit to be desired).

Related topics: File Conversion, Uninstaller.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. quaz1mod
    June 7, 2020 at 3:27 am

    This software is MALWARE. DO NOT DOWNLOAD. I expected better from MUO than this. Gavin Phillips should be ashamed of this article, and the harm it has done to people who downloaded this malware. I will be avoiding this sketchy website from now on.

  2. Ken Miller
    April 5, 2020 at 9:53 pm

    Purchased Express Burn and not happy with it.Sometimes gets to the end and message comes up failed to burn and sometimes it comes to finalizing the movie the dvd goes in and out of the burner and sometimes it takes almost an hour to finalize and sometimes it leaves a messaged cant finalize.Going through alot dvds so i think its time i look for another program.Thanks Ken Miller

  3. Shawn M cobart
    March 23, 2020 at 8:22 pm

    the free version of photo pad for home use should not have water mark in it when i trim down my pictures and put my water mark on it it now shows yours overlapping mine awful even for a free application

  4. Chris C - Brighton, UK
    December 14, 2019 at 3:47 pm

    I downloaded a paid for (quarterly) versionof Switch sound convertor at a point when I was at my wit's end, and I can thank NCH from the bottom of my heart. Some video files I had recorded using FilmicPro on my Samsung S9+ were coming into Premiere with no audio, not all of them (which was even more frustrating) just most of them. I tried every workaround I could find for about 2 days, including various file converters as well as ones that have saved me before (mediacoder/ VLC) and for some reason ( I still don't understand why) Switch was the only one that worked and the only thing to bring me joy that day. As such I have left the quarterly subscription going, despite not using it since, because even 3 months later I am still grateful.

  5. Tommy
    August 19, 2019 at 3:24 pm

    Lots of (no doubt, valid) criticism here but I've never found a better audio file converter than NCH's Switch.

    I'd be happy to hear recommendations.

    • Chris C - Brighton, UK
      December 14, 2019 at 3:48 pm

      Totally second that, and I have never been more grateful for a piece of software than I was for Switch at that time.

  6. mj
    July 27, 2019 at 11:21 pm

    bought this software twice. It's corruptive , and then says my trial period has expired. Nasty nasty rubbish.

  7. Joe Dowd
    May 12, 2019 at 12:18 pm

    Hi, I am quite worried. I bought I monthly subscription about 3 or 4 weeks ago.. I have gone and contacted them about canceling the subscription.. I am worried that they won't, has any body done this before?

  8. frank boyd
    April 6, 2019 at 12:11 am

    I purchase software to rip and burn about 1 month ago and it is no where to be found. Please return it

  9. Xeonix
    March 13, 2019 at 3:04 pm

    Hi, just wondering, if i were to uninstall the software, does that also remove my subscription, meaning to say, does that mean i no longer have to pay for it after uninstalling it. XD Sorry, kinda desperate at the moment, have been "wasting" money for several months, cause I havent got use for it...

    • Gavin Phillips
      March 13, 2019 at 4:19 pm

      No, you need to contact the NCH Customer Services and cancel your monthly subscription that way.
      Deleting the software doesn't cancel your subscription.

      • Xeonix
        March 14, 2019 at 1:07 am

        I see, thanks

  10. hecuba007
    November 23, 2018 at 6:10 pm

    nch is awful piece of cruddy s/w!! definitely virus-like in system takeover

    ran revo uninstall as per article but did moderate rather than advanced scan on nch as suggested and must have missed some of the crud since I still can't read my word docs any more (windows 10) .. so, reran revo to do advanced scan but now nch doesn't appear anymore ... arghhh!! any ideas?

  11. primate
    November 4, 2018 at 5:33 am

    NCH software, e.g., Videopad, is not difficult to uninstall at all, and you do not have to do a manual clean of your registry. I have Win Vista 32, and all I have to do is uninstall it through Control Panel, then delete the folders from Program Files & Program Data. I have been running the free trial version for years this way. But if you don't delete the folders from PF & PD, then there is something left behind that has been keeping a record of the elapsed time, causing a message window to pop up on the re-install, telling you that your free 14-day trial has expired and you are trying to export to a paid format. Uninstall the usual way, delete the folders, and you can re-install clean and be on your way. Also, I have never had any trouble avoiding the installation of unwanted toolbars or additional NCH software from the bundle.

  12. Simon
    February 15, 2018 at 7:00 am

    NCH software is almost a virus-like malware. No ethical at all, for it prevents user from uninstalling it at all. They should be sued.

    • Martok
      May 2, 2018 at 11:42 pm

      I concur

      • Matt inch
        May 10, 2018 at 1:11 pm


  13. James
    December 31, 2017 at 4:13 pm

    total nightmare, never install NCH software

  14. Martin Davidson
    December 25, 2017 at 9:56 pm

    These guys are crooks. Push down a "Masters Edition" that disables Wavepad you paid for. Then try and extort you to pay again. No response from their tech support if you try and get the app you paid for working.

  15. Ray
    December 25, 2017 at 11:20 am

    I have been using "Express Disc Burn" and the excellent "MixPad" from NCH for some years now with no problems whatsoever. Nothing untoward happens with the right click context menu either. Must say that they never bother about trying to make you upgrade form free to paid versions of their software!

  16. Fix
    November 27, 2017 at 3:13 am

    Leave feedback during the uninst process and it works.

  17. K. Ng
    November 4, 2017 at 9:27 am

    I did not have a problem which the article listed like extension hijacking or no uninstalling option. But I am really pissed with their "Upgrade to Full version Now!" every time I start their programs. As a power user, I uninstalled NCH Software's solutions and used alternatives instead. Their software solutions do not worth paying after all, you have better choices.

  18. P.
    September 2, 2017 at 4:41 pm

    I had reinstalled windows, so I couldnt have an infection from somewhere else. I had walked away from my computer & when I came back... there were about 5 NCH windows open! I did a search & that's how I ended up here...

  19. Arthur Shaw
    April 19, 2017 at 12:46 am

    I tried to return this Nch program , I not good on computers, I did order it & paid for it.
    Floks I want my money returned to Mastercard.. This program is too hard for this old man to get anything done.
    Please return my Money back to my mastercard. I tried to follow the way to return , I never a reply weather It went thru...
    Please help & check my order , Thanks Arthur Shaw

    • Ed
      September 11, 2017 at 5:10 am

      Arthur, call your credit card company customer service and have them contest the charges and get your refund that way. Tell them the software company will not respond.

  20. Paul
    April 11, 2017 at 9:14 am

    NCH software Mixpad crashed my computer so I filled in a bug report and their website offered a new version, free, as a fix. On installing the new version, using my original authorisation key failed to give me access and instead directed me back to their website where I now had the option to purchase. So the promise of a free fix for my version that crashed was really just an attempt to get me to pay again just to have a bug free version. The NCH website is misleading at best and, in my view dishonest. I do not trust this organisation and would recommend people go elsewhere for their software needs.

    • Christian Cawley
      April 11, 2017 at 9:20 am

      Thanks for your comment Paul.

      It continues to disappoint me that NCH appear to have learned little, if anything, from reaction to their practices.

  21. dot
    March 28, 2017 at 3:10 pm

    I managed to uninstall their 'Software Suite' or whatever its called just now, I think, will have to give it time to see if it was successful and doesn't keep showing up, wouldn't surprise me.

    When asked to comment on their 'reasons for uninstalling?' section I added: 'Its spamware, very difficult to uninstall. You ought to be ashamed of yourselves. There's better and more ethical ways to market your products'.

    Its hard to imagine the type of individual behind this way of thinking and 'marketing'. I can't see why they would take this 'annoy the hell out of potential customers approach'. Its baffling. They could be building a list of happy satisfied users and building on potential sales, but instead they just infuriate downloaders. Its a mystery to me.

    And its a shame really because their software can be pretty good. I'd even be willing to Beta test and report on it, but there's no way on Earth I'd buy it, they've alienated me from that as indeed many others here it would seem.

    • dot
      March 28, 2017 at 3:44 pm

      Jeezus I've been going through the comments here and I see complaint after complaint such as for example:

      ... 'This is initially promising but utterly infuriating software. Nothing, but nothing, has so wasted my freelancing time over the past seven years'.

      And this responded to with:

      Christian Cawley
      July 17, 2016 at 8:03 pm

      Hi David, thanks for sharing your NCH Software experience Howard!

      What is the story with NCH? Is this Christian Cawley guy a member of NCH staff out of interest?

      I think this 'company' (I use the term lightly), just likes taking the pi** out of people. Maybe they're run by an eccentric millionaire who doesn't need or want to give a damn about customers. Any virtual jobs going there? sounds like fun, I could do with a laugh ;)

      • Christian Cawley
        March 28, 2017 at 10:26 pm

        "Is this Christian Cawley guy a member of NCH staff out of interest?"

        I dunno, maybe you should check who wrote the article...

        • dot
          March 29, 2017 at 12:54 pm

          I apologize Christian. I think I was just recovering from an NCH hijack yesterday ;). I wasn't sure where this page was coming from, if it was NCH related or something. Its a good article I'll go through it again.

          Anyway once again 'sorry', and credits to you for the article. As for NCH, I still can't make head nor tail of them. But as far as I can see I've managed to remove the offending software. I can still see traces of it left but nothing that can't be sorted eventually.


        • Christian Cawley
          March 29, 2017 at 4:27 pm

          Ha, not a problem! Hope you get it sorted out.

          As far as I'm aware, this article is a thorn in the side of NCH, and until they revise their practices, long may it be so!

  22. Rob
    March 4, 2017 at 2:11 am

    Or - Is There A Problem With NCH Software & How To Appreciate It? I don't know why the best free/trialware programmes go with these attempts to add some kind of usually feeble/unnoticeable adware but the progs are generally great. NCH seems to be clean at the moment (at least) anyway - and I NEVER had any experience of them hijacking extensions and all the rest. I have no experience with the pro versions or support.

  23. Garry
    February 15, 2017 at 4:56 am

    I just purchased the NCH EXPRESS RIPping software.
    I have a set of 5 CDs that I need to put on my MP3 player.
    Discs 1, 2 and 4 worked Ok and the software found the song titles etc but discs 3 and 5 found some totally different titles and info from a foreign CD.
    Given that was the reason I purchased their product, because free software could not find the right info. Their receipt clearly says they will refund if not satisfied but I cannot find a way to get back to them. Do you have an email address that I could use to ask about a refund please.

  24. john mccord
    February 13, 2017 at 10:44 pm

    Yeah I got ripped by this company NCH Software.
    I just bought the Full Version On Video Pad Editor, I used the free one for a few years.
    Tired of constantly seeing the purchase now stuff or reformatting my pc to get the trial version.
    So I bought the Full version like $120+, I know stupid right?
    A couple days after install, a window came up and said click this to "update" to the latest version. I did just that. After that, my key no longer worked because it was a different version.
    And The download for the old version was gone from the internet. Customer Support basically said To fooking bad.

    • Christian Cawley
      March 29, 2017 at 4:28 pm

      That's outrageous. Just when you think they cannot sink any lower.

      Thanks for sharing your account, John!

    • Viktor
      October 8, 2017 at 9:23 am


      Unfortunately, every new version needs to be purchased from them. So, do not update the software. Disable the update and even delete their update checking registries from windows Services module (properties of that registry, disable then turn off). You can go without update without any problems. In case, if the NCH would ask for the registration again, simply delete the program and its registries (this program is worth to buy: RegeditX from DCSOFT). I use it on win7 and it clears everything without any problem. This way it works without crashing the system. Restarting the OS is helpful after these cleaning procedures.

      Note to those whose system were crashed: The windows OS KB updates cause those crashes mainly when a third party software is installed that uses the same system processes. Complicated...and windows OS specific negative trait. Simply search for not-necessary windows updates on the web forums then delete them from the windows update manager. Then many third party software will work better.


  25. 0Hatred
    February 11, 2017 at 7:53 am

    Thank you OMG This sux

  26. Brian Mackey
    December 16, 2016 at 3:40 pm

    I use their express invoice since it does recurring invoicing really well. I'm looking for something else since the fix for every bug is "buy the latest version'. They don't have any real support and every time I install an upgrade I send hours removing the bloatware that is added.

    Unless you really have to use it-avoid it.

  27. Howard
    October 20, 2016 at 2:45 pm

    Time and again, my NCH Mixpad on an iMac has malfunctioned after, usually, about 18 months use. It will hang, or simply refuse to mix down. When I send a crash report as invited, I am informed there's a fix. I download it, only to find my paid-for app has been reverted to an unpaid, older version, one that limits what I can do. So I am forced to pay.
    NCH Support do try quite hard to help, if you persist, but issues continue: today I find that several earlier projects have lost all their audio. All that remains is the skeleton of my hard work: fades, level adjustments etc. Quite a lot of users say they encounter that.
    This is initially promising but utterly infuriating software. Nothing, but nothing, has so wasted my freelancing time over the past seven years.

    • Christian Cawley
      October 20, 2016 at 3:07 pm

      Thanks for sharing your experience, Howard.

  28. Shugo
    October 20, 2016 at 9:31 am

    Found this too late, but I appreciate the article confirming my fears. I fell into their trap exactly as you described: I needed to do some simple audio mixing, googled and downloaded their mixing app, and then later discovered that all the filetype associations on my computer were a mess. Trying to open 7zip archives just popped up an NCH window casually offering to download and install another of their programs to open the file for me. :^) Piss off.

    • Christian Cawley
      October 20, 2016 at 3:08 pm

      Sorry to hear that, Shugo. Just wish more people would look into NCH before buying.

  29. Sera Qui
    October 16, 2016 at 2:12 pm

    I cannot rename, what should I do? It doesn't available.

    • Robyn Hoode
      February 14, 2017 at 1:24 pm

      First thing you should do is learn English.

    • Eva Scott
      December 4, 2018 at 6:57 pm

      What are you trying to rename? Without more information, no one would be able to offer you advice.

  30. Mike
    September 24, 2016 at 7:42 pm

    I downloaded the free video trial version for my desktop and a few days later I start getting driver issues and unusual start ups. I didn't want to place the blame on the software...until I purchased it for my laptop. Same thing a few days later and now my screen doesn't even show. Thanks NCH.

  31. scoobie do
    September 15, 2016 at 8:00 am

    Interesting; but having personally known the owner of the business for many years, I'm not surprised as it reflects his borderline paranoia and lack of ease with people generally. Highly intelligent in the context of program designer, but inclined to a messiah complex and seems to like lording it over others from a safe distance. Basically; a prick.

  32. Ken
    September 8, 2016 at 2:58 pm

    A different point of view re: NCH support.
    This article is a little scarry. Before reading it I purchsed Express Invoices from a reputable local store and installed it. on my home office computer. My need is to access invoices and estimates on my workshop computer located in another part of my home. The invoice system installed ok and looks good but I had a lot of trouble with the network interface getting through to the installed software. Over three phone calls I spent over to two hours on the telephone with NCH customer support trying to resolve this problem. They answered the phone promptly with minimal wait time and they were incredibly patient with me. They were very through in trouble shooting the problem. Ultimately they correctly diagnosed the problem to be within the computer the software was installed on. Perhaps a hidden fire wall or malware app that I was not able to turn off. So far the solution has been to reininstall the software on the other computer and it seems to be working ok., but it is to soon for me to give the software my unqualified endorsement. I just want to comment on my positive experience with their customer support.

  33. Marcial
    August 24, 2016 at 7:00 pm

    It doesn't matter how good a program is, the problem is that no body is going to force you to use it. the computer is mine and no body get in mi device without my permission.

  34. David Tyler Collins
    August 21, 2016 at 4:32 pm

    i think NCH software is kind of hilarious. it's like they're a popular and respected software company from another dimension, an alternate earth timeline, where software and computers never went that far. i've looked at all their software. it's bizarre stuff in small, hard to explain ways.

    • Christian Cawley
      August 30, 2016 at 4:03 pm

      That's a great summary, actually David!

  35. Jason Osborn
    August 20, 2016 at 4:54 am

    I was sold this under false pretences by NCH, I was told that I couldn't use my Waves VST Plugin on the demo version unless I purchased the full version. I asked them to respectfully refund me. I have been totally brushed off with emails
    since I purchased the software!

    Thank you for contact NCH software support, As we previously mentioned, the case was already sent to our developers, based on the date of purchase/license activation date(April 24th 2016) we cannot proceed with the refund. We apologize for any inconvenience this may have caused, as soon as we have an updates we will let you know.
    NCH Customer Service Team

    If the date of purchase is to long ago, doesn't that say a lot about their software support as my Waves VST works with so many other Audio Editors. The only reason I chose this was because of constant high reviews!
    If you got money to throw away on a tool that MIGHT NOT do what its support team says it does, then its a great Audio Editor :(

    • Tina Sieber
      August 21, 2016 at 10:42 am

      Thank you for sharing your story, Jason! I hope others see this before falling for the same scam tactics.

  36. Helen
    August 16, 2016 at 9:06 pm

    Hi i have recently been getting an email every time i log giving me this message can any one help do i need to do anything

    Express Invoice Invoicing Software logged the following error message:

    Cannot start service because its logon details are wrong.
    Unable to start the background service!.

    To adjust when and to whom these messages are sent, open Service Settings from the Options dialog of Express Invoice Invoicing Software.

  37. Zach
    August 12, 2016 at 11:17 pm

    Woah woah woah.... Just to be clear.. renaming registry entries and program file directories does NOT uninstall the program. It just removes it's file extension associations and hides the application from the Start menu/screen (Win. 8). To completely remove the application manually, you will have to delete NCH files from the Program Files directory, the registry, your AppData folder(s), and even the Windows directory in some cases. The list can be quite extensive.

    • Christian Cawley
      August 30, 2016 at 4:03 pm

      Good catch, Zach, thanks for sharing.

  38. Jeni eakins
    August 10, 2016 at 9:09 am

    Hi I do have nch software which i paid for to do my business invoices, my computar is pretty old and will be purchasing a new one how do i transfer my nch software over to my new computar.

  39. Lexi Shaw
    July 24, 2016 at 12:29 am

    After installing NCH's Videopad editor, my computer has been riddled with several popup sites, a new toolbar that I did not install myself, and several popup pages that leave you no option but to close the entire browser and start it back up again. I've tried repeatedly to clean everything out and nothing seems to work. Pages even pop up if you click on nothing while browsing. Good software, horrible, horrible experience. I've no idea what to do about it now.

  40. David Baars
    July 17, 2016 at 3:32 pm

    I do use 2 of NCH software packages, WavePad and VideoPad, but only the free versions. Fortunately the free versions do all I need them to do.
    But, as you point out, the installer can, if left to its own devices install unwanted and spurious software on your computer. But you can prevent them loading. What you cannot do is prevent it from installing an NCH Software app on your machine and it is pig to get rif of.
    Unfortunately all the other free audio editing apps out there are useless compared to the NCH version.
    What I also will not do is pay for their software.
    I paid them once for a version of Wavepad to run on Windows 2000, then the machine failed and I had to get a new one with (wait for it), Vista. Of course the application would not run nor even install. On contacting NCH I was told I would have to purchase a complete new version, not even a current user discount. Fortunately the free version worked fine.
    I use software from other suppliers (Applian comes to mind) and they offer, usually, free or low cost upgrades. NCH will not get a penny from me.

    • Christian Cawley
      July 17, 2016 at 8:03 pm

      Hi David, thanks for sharing your NCH Software experience!

  41. Denis Vandale
    June 15, 2016 at 9:56 pm

    I want to know if debut can handle dual layer dvd, that is can it handle a video file that is 5.5 hours long. My experience with 3.01 is no! But you can't get help unless you buy the program then it is too late if I find that it cannot handle such a file. Shitty support, I just want a question answered before I buy.

    • Tina Sieber
      June 27, 2016 at 2:19 am

      That should keep you from buying that product in the first place! Hope you decided against it and found a better alternative.

  42. amyam
    June 14, 2016 at 2:21 am

    After purchasing this "software" I experienced the lack of audio (!!!) in my recordings, and wrote to NCH. They had stated that theirs was a policy of 30-day refund, no-questions asked. Another liar to add to the bunch. So I began to email them 2 weeks after trying out the shabby product, and course, no answer for two weeks, the 2 weeks went by quicklyl. And then the 30 day period for the refund passed. For all my trouble and money I received NO ANSWER to the emails I wrote. Eh. We may have lost some money, we may have wasted our time, however, the individuals at NCH lost their conscience/souls a LONG time ago, how horrible is that.

  43. howard
    May 22, 2016 at 4:44 pm

    Glitches in software without a return/free replacement
    1.trying to enlarge image
    2.i used the scaling tool
    3.i saw, exactly, on repeated attempts, a distortion with just a single
    layer when applying the scale effect
    4. it has happened repeatedly, and has never properly worked

    This is exactly as i sent in the online form, according to the requested

    The 4.1 version that I had purchased contained glitches, some of which are
    only corrected with the download version offered, and which is not covered.
    These glitches were found 30 days after purchase. I feel manipulated by the
    software company, and feel I am entitled to a full coverage for the updated
    ive been dealing with this scheisty company for years, i have to take a cold shower after i deal with them, to wash their scum off of me; the shoddy character exposes itself in quirky renders, which ive kept very minimal..and, to preserve a decent video edit, time consuming run around methods to compensate for the softwares issues. The customers aren't duped,; moreso, this company is criminal, and needs to be reported to the better business bureau; if their is an offshore method, I have a friend in Australia that can help me destroy this ...garbage and put them behind bars!

    • Alysha
      June 13, 2016 at 8:15 pm

      NCH offers a no questions asked, money-back guarantee. Have you contacted their support asking for a refund? Also, they allow free upgrades for several months after purchase, I think it is about a year after purchase or if they do a major release that you have to pay an upgrade fee. Hope this helps.

  44. GG
    May 19, 2016 at 2:51 pm

    I installed a converter for 3D model files and a mesh editor. They work fine, but after starting my computer today I've had constant invites to install other NCH softwares, what they call "install-on-demand". Not so bothering for the computer but quite a hassle for me, like the daily "upgrade to Windows 10 for free" message I can't get rid of. Every time I decline, a new programm appear in the start menu, I have to click on the icon, wait for the pop up and decline. I think I'm uninstalling the programms very fast, and checking my registry right after.

    Done, By the way, I noticed that beside the programms I had installed (Spin 3D and MEsh Converter) there was a third exe file which happened not to be removed with the uninstall [assimpext.exe], I eventually deleted it as I suspect it was the component responsible for the intrusive NCH policy. Ran Ccleaner, and it looks fine.

    • Christian Cawley
      May 19, 2016 at 6:26 pm

      Thanks for sharing your experience GG! Sad to see NCH has not modified its bad habits :(

    • Alysha
      June 13, 2016 at 8:17 pm

      Sorry for your frustration and glad to hear you had no problems with uninstall. With its free programs, NCH hopes that you will also try their other programs. I can see how it can be annoying, but free is always nice!

      • Guest
        December 21, 2017 at 3:31 am

        You work for NCH, don't you?

      • Tommy P.
        June 3, 2018 at 7:55 am

        What scum.

  45. GG
    May 19, 2016 at 2:32 pm

    I installed a converter for 3D model files and a mesh editor. They work fine, but after starting my computer today I've had constant invites to install other NCH softwares, what they call "install-on-demand". Not so bothering for the computer but quite a hassle for me, like the daily "upgrade to Windows 10 for free" message I can't get rid of. Every time I decline, a new programm appear in the start menu, I have to click on the icon, wait for the pop up and decline. I think I'm uninstalling the programms very fast, and checking my registry right after.

  46. Linda Taylor
    April 9, 2016 at 9:19 pm

    I purchased NCH Wavepad on a disk from Beach Software and when I tried to install it McAfee told me that the install file contained a Trojan. Aretmis!AB03D50519FB. I am just frustrated and afraid to allow it to install especially after reading the above information. I am really wishing I could find a good safe audio editor.

    • ancient clown
      April 26, 2016 at 12:07 am

      Check out "Audacity" for a really decent audio editor that is also free.

    • Alysha
      June 13, 2016 at 8:19 pm

      NCH Software does not contain viruses or malware. WavePad is an award winning software and there are a lot of reviews from people who love using it. You can check here to see that NCH Software is deemed safe by norton - and McAfee -

      • Unknown
        November 2, 2016 at 11:23 am

        HitmanPro Alert blocks VideoPad Editor as a malware exploit attempt. HMPA also blocks the VideoPad uninstaller as attempting the same exploit forcing the user to manually remove the software.

        McAfee catches nothing, Norton is malware.

  47. JamesTo
    March 19, 2016 at 12:24 am

    Think this is a great company. I guess Hitler was a great leader. Try and contact them they will not respond either by email or phone. Software should be considered malware bloat ware. If you do by within a year you will get notified of a update which you will have to pay for again. To this company you are a dollar sign thats all.

    • Alysha
      June 13, 2016 at 8:21 pm

      Support tries to reply to all queries within 24 hours during regularly scheduled work days. Platinum and Silver support customers do receive priority. Queries submitted on weekends may take longer to receive a reply. Did you submit a ticket through their support site?

      • Guest
        December 21, 2017 at 3:32 am

        Shouldn't that be "through our support site?"

  48. Keijo
    March 14, 2016 at 3:11 am

    Having read in full the article and comments, and having also read NCH trying to go in the right direction, I gave it a try, but it was a no-go. Associations still hijacked by Prism and Videopad.
    Liars, I'm glad I haven't sent you guys a dime.

    For testing purposes, I made a restore point and then installed Videopad and Prism, to find out the associacions for ZIP and ISO, among others, hijacked by Express Zip and Express Burn. Then I rolled back to the restore point and, decided to never use NCH again.

    • Christian Cawley
      March 14, 2016 at 9:54 pm

      Hi Keijo

      Thanks for sharing your NCH experience. Disappointing that it didn't work out as you'd been lead to believe.

    • Alysha
      June 13, 2016 at 8:22 pm

      Sorry to hear about this. We will look into it. Thanks for sharing your experience.

  49. Jean bibi
    March 8, 2016 at 4:27 pm

    Hello !

    Last week,

    I installed NCH in my PC and I had much problems.
    I uninstall it.
    Note that CCleaner helped me to make this

    Later :

    Avast find "no virus"
    But "Malwarebytes Anti-Malware" discover two malwares and destroyed them !.

    Now my PC is OK.

    I hope that this can help.

    Good luck

    Jean Bibi

  50. Howard
    March 5, 2016 at 6:44 pm

    With Wavepad, Mixpad and Express Burn - an identical scenario repeated itself three times at about two yearly intervals, first on my pc then on Mac. Software stops working properly, a 'we have a fix' note comes up, you download that - and find you're reverted to a limited trial version and invited to pay all over again. Support staff can be friendly and attentive if you really press the point, but clearly there's a continuing problem in the upstairs office.

  51. HydroxCookiesHoax
    January 27, 2016 at 8:22 pm

    NCH Software is taking steps in the right direction:

    (Page added Jan 2016)

  52. DiggerP
    December 3, 2015 at 2:07 am

    Hi, Despite some comments to the contrary, I can confirm every single part of the article.
    Sofar as I'm concerned NCH is a rogue company.

    Hijacking ALL- yes ALL file extensions is lower than low.
    Even files with extensions that it couldn't possibly open, except for installing another of their programs that will.

    Even just installing Wavepad will do this and even if you untick all file extensions in the program , it will still interfere and use the Edit With command.

    Christian, you must have a lot of patience to do it via Windows Regedit.
    I used a Registry Cleaner/ Editor , in this case jv16 PowerTools which will find them
    in one fell swoop.

    Just from Wavepad alone I found almost 700 entries , even for documents like PDF,
    which Wavepad can't open no matter how hard it tries -LOL
    NCH just renamed it to NCH.pdf and commands like OpenWith and EditWith referenced
    to Wavepad.

    Utterly ridiculous, I'm calling it Scumware, because no other company I know of
    is doing this kind of file extension hijacking.

    They also play a currency scam. Depending on which country you log in from to their website , the price changes and also the conversion rates.
    Range for Wavepad Master was US$45 to US$70 -discounted a few months ago.
    Plus they're playing the US$ and AUS$ exchange rates..apart from others...
    and always to your disadvantage....

    There's only one thing that I may disagree on and that is that they charge a fair price
    for their software. In the first place it depends on the country from which you access their site and also that there's no Upgrade policy.

    If the program expires after a few months, you either have to buy it again or do without.

    If you must try it- do so in a virtual machine (VM) , but never expose your real installation
    to this crap.

    Christian, Thanks again for your informative article

  53. dimitria
    December 1, 2015 at 6:48 pm

    ..yea, mine too.. so annoying.. couldn't fix the looks of icons and even one of my other software just displays a blank icon like it's an unknown file though however when doubleclicked it opens the program, but when one need to recognize the kind of's so annoying

    • Tommy P.
      June 3, 2018 at 7:54 am

      Amen! What the heck man. This blows. I am so pissed. I am gonna rip into them so bad tomorrow. I swear. All over Amazon, destroy their comments that they most likely are paying for illegally.

  54. Anonymous
    November 3, 2015 at 1:30 pm

    How did I end up here? One guess. Yes, my laptop was molested by a NCH video editor which received rave reviews at LO4D site. NCH garbage hijacked file associations for documents which corrupted my filing system. Videos, WordPerfect and WordPad now share the same screwy NCH icon. I wouldn't be posting here if ONLY the video file icons were changed. It matters not if the vids had Daum Pot Player or the NCH icon, but corrupting all my document icons is not acceptable.

  55. Anonymous
    October 7, 2015 at 3:20 pm

    Good news:

    It 'just install the software after you create a restore point, even with the system of internal Windows.
    Then copy the installation folder that is located in Program folder, in another hd or flash key.
    After restoring windows to the point created earlier.
    Then paste the folder NCH copied first in the program folder.
    Start Debut.
    He only download codecs that are used like FFmpeg ...
    For safety I still created a point of return with Rollback Rx. Now we monitor the behavior for two, three months and maybe more... I'll let you know!
    Hello to all

  56. Anonymous
    October 7, 2015 at 2:49 pm

    I confirm. I have tested another one...
    the associations changed without notifying the user (It is very annoying and irritating) and you can not solve with normal tools.They had to go from the log files and deleting files and even restore some sys files windows.

    • Christian Cawley
      October 8, 2015 at 7:35 am

      Thanks for taking the time, Ivano.

  57. Anonymous
    October 5, 2015 at 5:54 pm

    TBH I've never had these kind of problems with any of their software, and I've been using it for years, so I think that's a crockpot of bull. There is a recent, unrelated problem however. They've become greedy. I've only ever needed the free versions of their software for whatever projects I'm working on- mostly Wavepad as it's my go-to audio editor for nearly everything I do.

    But now all of their free versions are now just free trials, forcing you to uninstall and reinstall repeatedly if you want to keep working on your projects. And to make it worse, their customer service does absolutely bloody nothing. They don't properly answer your questions nor take your complaints into account.

    You're better off pirating their software really, if you've never had the problems mentioned above. Yeah the programs appear in the context menus? So? That's never affected load time for me, so nbd.

    • Christian Cawley
      October 8, 2015 at 7:29 am

      I'm delighted you've had no problems, but declaring all contrary experiences as "a crockpot of bull" is utterly ignorant.

      • Anonymous
        October 20, 2015 at 11:05 pm

        I apologize. I was cross at the time I read this and that was rude of me. Rather, I disagree with the article as I've never had such problems listed, however I have had problems with their customer service recently.

  58. Anonymous
    September 30, 2015 at 12:26 pm

    For years I install Debut. Only with the latest versions have had these problems. It is true that change associations. It happened to me just yesterday.
    I went on youtube and I wrote this, and also that you can not solve with a simple uninstalling.
    The other problems are not aware. Even if it was only this, that the associations changed without notifying the user It is very annoying and irritating.
    I'm sorry because it was one of the few, perhaps only to record directly to FLV.
    Hypercam it have installed from much time. Now install Techsmith Camtasia and try this big software.
    Fortunately I had installed on the PC Rollback RX and I restored all without problems.

  59. Anonymous
    June 27, 2015 at 6:02 pm

    They're typical of what has become the prevailing American business 'ethic'. As such, they have done to Capitalism precisely what the former Soviet Union did to the abstract theory of Socialism -- turned it into a parody of what was originally intended. Obviously, their view of the customer is no more than a rube, to be swindled at will, so of course there is no support - why support your victims? Seems to me if there are 'extremists' out there who think they hate "America", they should realize that what they hate are people like this who have turned America into the vile corporate bully it has become. Hey, Mustaffa! Stop wasting your valuable jihadists on random targets, and zero in on people and organizations like this, who really DESERVE your ire!

    • Anna
      November 17, 2015 at 5:34 pm

      The company is based in Australia, but I agree with your premise. As goes the U.S., unfortunately, so goes the world.

  60. Maire Flannery
    May 30, 2015 at 7:13 am

    I never had such an experience, malware, or spiteful I call it. I bought the Converter, and was urged to give the NCH audio editing a trial, which I used until the trial expired. I declined to buy and Hell broke loose on my audio files. The two folders I had been working with Disappeared. Gone. Not in the recycling, not hidden, just GONE.And all of my audio files lost the trademark mp3 musical note icon. I was annoyed but thank Heaven I had raw files to work with (on my smartphone) and I began all over again, like a spider whose web has been destroyed. Next - I wanted to convert my files to .cda, which was an option in Converter. However, I did not want to burn a CD there and then, and I wanted to use Windows CD maker. Impossible. I was prompted to launch the NCH disk burner, and there was NO other option! That or nothing! I chose Nothing. I left my files as mp3s. I uninstalled all NCH software on my pc that I could find, and now I'm going to take my computer to the doctor.

  61. sonov aer
    May 26, 2015 at 7:07 pm

    I seem to always have conduit on my puter with NCH - I think it may have started in 2012 or 2013 versions maybe? Their progs are or were great though. I don't know about worse ad/malware or "reading your emails". Dvdvideosoft seems to have gone wrong in 2014. Some great progs before but even then their converter made bad mp4 that won't stream in a browser. "Any" is my other favourite(!). They've struggled along but Any video converter free seems pretty darn good currently. Look around on their site for the good download - one is faulty at the moment.

  62. Allen
    May 17, 2015 at 8:03 pm


    I looked at my quarantine file on Malwarebytes, (May 15, 2015), on my Dell Windoze 7 w/Chrome LT, I noticed the above file was quarantined and also noted that the above file first appeared on Feb 17, 2015, and that’s the date that I also installed the NCH converter. I removed that program promptly, I also cleared my cache and ran another scan to verify that the Dell PC was now clean, which it was. But then I noticed when signing onto Chrome, there was a notify that it was possibly corrupted, so I resolved that by Restoring Default Browser Settings in Google Chrome: Open "Settings" and scroll to the bottom and click “Show Advanced Settings" then scrolled to the bottom of the page again and click "Reset Browser Settings". This removed it from Chrome.

    NCH was originally purchased/installed by me to convert my Windows WMA music files to MP3 format so that my music would be compatible for my N7 OTG Nexus Media Importer, [USB FD > N7]. BTW, the NMI works GREAT!

    NCH actually converted my files really well, only with one major (to me) flaw: After a CD/list of files to be converted completed, my Dell LT HD just screamed! Ouch! (9 out of 10 times). I had to do a hard stop each and every time to resolve this issue. Not pleasant. NCH got the job done though and and it did it very well, except for that *very* irritating flaw. But then add the PUP problem it apparently caused me. Boo-Hiss!

    I vaguely remember reading online somewhere previously, that someone was warning people that the NCH converter program put a virus on their PC. I ignored/or maybe I forgot(?) about it when I installed it. Hmmm, this ‘problem’ has been definitely identified , (yes I researched again, found it here --- people complaining for several years now and NCH has apparently done absolutely NOTHING to resolve it! Shame on them! Until they do, (and they publicize the fact that this issue has been fixed!!!!!), PLEASE DO NOT PURCHASE/INSTALL NCH PRODUCTS!!!!!!!!!!

    Rant over!


  63. Dee
    May 14, 2015 at 11:59 pm

    Just installed NCH's screen motion capture freebie a few days ago and was dismayed to find the resulting avi file didn't run. Had to use Windows Movie Maker to create a usable file. Bad fail considering Switch used to be a good little program. Now I've spotted NCH Express Zip has installed itself on my context menus. Sorry, NCH, the friendship is over.

  64. Almark
    May 8, 2015 at 11:25 pm

    The sad part about this company that I've noticed for years is it's useful software. In fact others don't create such useful software. It's a real shame they install bad code and even malware.

  65. Bill
    May 1, 2015 at 9:44 pm

    I've noticed that NCH software that I have purchased, automatically updates it's self to a newer version, then deactivates it after 14 days, forcing me to repurchase it or it stops working. Thankfully, I backed up copies of the versions I bought, but have to reinstall them every 14 days. Very illegal and annoying. I'd like to learn about good alternatives to their tools. Mainly Mixpad, in case you know of any. Thanks for your article.

    • Christian Cawley
      May 3, 2015 at 8:15 am

      Thanks for your suggestion, Bill, I'll feed this back to the team.

  66. Faar Side
    April 25, 2015 at 4:38 pm

    Thank you for this article, and to all who commented. I am in full agreement, through my own first-hand experience, that [at least one] NCH utility is trash.

    I needed a utility to capture audio streams and output them to disk as either an mp3 or wma file. I found NCH's SoundTap, which will capture and output the streams as mp3, down-loaded it, and gave it a try. Simple to use, did just what it said it would - captured online audio streams and wrote them to disk as mp3 files . The 2nd day after installation is when I began to notice "irregularities" with my Windows7 PC.

    First, SoundTap not only installed itself, but also a whole host of un-wanted audio-related software in a start-menu folder that I believe was labeled 'AudioHQ'. I DID NOT specify that I wanted anything but SoundTap installed during the installation process.

    Second, even when NOT running SoundTap, I noticed PC performance was suddenly TERRIBLE. I had a close look at ALL services and processes and did not see anything unusual at first. Then, I noticed the 'SYSTEM' process (NOT 'System Idle') was consistently nailed at 50%. The only time I had seen that before was when my system was hijacked by malicious software. I have kept a close eye on what my system is running since that incident. I could not account for this change, so, I decided to do a full system scan with Norton in both Windows live mode and Windows safe mode. Live mode showed nothing. Safe mode showed 8 security risks that had not been there the day before I installed SoundTap. Norton resolved all 8 risks. I decided to uninstall SoundTap (since it was the only new install done in that 2-day period). Bingo. The 'SYSTEM' process went back to normal (if you can consider anything that Windows does is 'normal').

    What the he!! was SoundTap doing with 50% of my cpu when it was not even in use at the time? And, why/how was it doing it through the 'SYSTEM' process? This sounds like malware to me.

    • Christian Cawley
      April 27, 2015 at 7:00 pm

      Hi Fear Side, thanks for sharing your experience with NCH.

  67. William
    April 24, 2015 at 3:20 am

    I installed Switch Sound File Converter. It worked exactly as promised, but I did notice a few out of whack things occurring on my computer a few weeks after the initial install. At first it was pop ups even with my ad block software running that would take me to a site affiliated with NCH, then my homepage switched, then after I started poking at it trying to fix these symptoms it started opening a web browser by itself and installing a couple other NCH programs. I have really slow internet so that was not too much of a problem, but when I uninstalled it my AVIRA antivirus detected a HOST file being manipulated and stopped the process from completing. The uninstall did complete and I ran MBAM(malware bytes anti-malware) just to make sure. No you said it might not be malware by definition but NCH should be ashamed of offering software like this. The product was sound, complete with a batch converting option which converted all 200GB of my FLAK files into high quality MP3s so I could use them on my iphone...but with issues like this I will run it inside of a virtual machine, or find another program...or use a older machine that is not my main office computer. Thank you OP for your intelligent break down of this issue.


  68. Xing
    April 8, 2015 at 2:46 pm

    I can't seem to rename the files found after searching NCH in regedit... help! ><

  69. rob
    April 2, 2015 at 3:36 am

    make a restore point before installing unknown software - and use Revouninstaller-1.95 and Avira to clean up

  70. rob
    April 2, 2015 at 3:30 am

    use NCH before autumn of 2012 or 2013 (can't remember which) and use Freestudio or preferably no later than

  71. Travis
    March 15, 2015 at 3:33 am

    I used a uninstall application called Geek Uninstaller ( Got it all.

  72. R . K .
    March 1, 2015 at 8:42 am

    I am amazed to go through the comments made above . I have been using NCH softwares for past 6/7 years , and I am happy with that , Almost all the NCH softwares are easy to install and easy to uninstall . These are very easy to use , with user friendly interfaces . They do all the work perfectly for which they are written . For a test , I completely uninstalled Switch Sound File Converter using Revo , and then played the MP3 which was earlier made using SWITCH . I had no problem at all in playing the MP3 . I tried AVG , BitDefender , Avast , Malwarebyte and Kasperesky Antiviruses . None of these pointed any NCH software as any kind of threat . I am using both Audacity and Wave pad and never found them interfering with each other . While installing any NCH software , the installer gives option to install some other NCH Softwares too , It however does not force for it . If any one does not want to install other softwares , he should not click those options . It is as simple as that . Big names like ADOBE , ORACLE etc are doing the same thing , that too for some third party software . Is something being plotted against NCH or what ?

  73. Jerry
    February 25, 2015 at 12:16 pm

    I think NCH software is constantly calling home when ever it is being used with the data that is being used. While I did like the WavePad application, I see high usages of internet traffic when data is being captured and displayed by the application.

  74. Jerry
    January 28, 2015 at 8:49 pm

    I have noticed that every time the NCH Wave Pad records sound, that my local area connection starts sending packets - I guess back to the mother ship.

  75. BigMuff
    January 6, 2015 at 3:44 am

    I've intalled NCH Debut Video Capture and it's video editor (this last one was installed when I've pressed "edit capture", but it asked to me if I wanted), and they work fine in both pc (Windows 7 and 8). They appear in programs list, they work fine and they are lightweight.
    Every time you want to use a new function, it asks you if you want to install extra NCH software.

    The only thing that does not convince me, is that everytime I want to rename their desktop shortcuts, it forces me to rename them as administrator. That´s very strange... It's my desktop!

    Anyway, after reading some articles like this, I decided to uninstall it.

    Please, tell me your opinion about my comment, I really liked them.

  76. John
    November 18, 2014 at 11:06 pm

    NCH Software's Wikipedia page at: has absolutely no mention of all the problems this software creates.

    I tried to put in a section there about how NCH Software will hijack registered file types on your computer but someone reverted it.

    I request anybody who comes to this page to go to wikipedia and edit the NCH Software page and describe your experience.

  77. John M
    October 13, 2014 at 12:48 am

    Just saw an ad on Facebook for some interesting-looking software from NCH. Needless to say, after doing some research, I didn't download it. Thanks for the information!

  78. Michael Kenward
    October 10, 2014 at 3:35 pm

    I wondered if NCH might have updated its approach and adopted more ethical business practivces. I see not.

    I got bitten when I installed Express Scribe and even paid for the "pro" version. Mistake on my part. I keep looking for an inexpensive alternative. Sadly I have yet to find one. NCH could write the best software going, but you won't catch me using it.

  79. Tam
    August 8, 2014 at 8:56 am

    How about using SandBoxie for installing it in a sandbox? Then, simply delete the contents of sandbox after use.

  80. Krish
    August 8, 2014 at 8:11 am

    I have used NCH's Slice Audio Splitter. It is perhaps the best splitter out there. Uninstalled it and found better tools here:

  81. ChillPenguin
    August 8, 2014 at 1:50 am

    That's one way to handle it, it was my method of choice as well, but you can also find open-source programs to handle most of these tasks without having to change operating systems. When the source-codes are out in the open it's unlikely that the apps will act like malware. Sourceforge is your friend.

  82. J R Celoni
    August 8, 2014 at 1:48 am

    Right on target, including the comments, from my perspective: The software I loaded (including two I licensed) worked as advertised, but the dealbreaker for me was "pay for it again." I don't remember the specifics, but I eventually couldn't get my licensed versions to do more than the free versions; maybe it autoupdated or I let it (which I doubt because in fairness to them it warns you you have to pay for upgrades) and I couldn't get back to the old version. I tried to get support but never got a response. Fortunately there are other free utilities that do what I need, but it would have been nice (and worth the license fees) to have a virtual suite from them if support had been better. Fortunately I haven't experienced the 'hijacking'--yet?

  83. Ja V
    August 8, 2014 at 12:57 am

    NCH and others of their ilk are one of the (minor) reasons I switched to Linux. Now my apps come from the distro's repositories, and are clean (and free).

  84. suzybel
    August 7, 2014 at 10:53 pm

    I first used Switch (NCH audio file converter) and found it did the job, was easy to use and free. I wanted to change to another that was included in a media player. I had converted hundreds of WMA files to MP3 using Switch. When I uninstalled it, for some strange reason, my now MP3 files converted back to WMA files. Head scratch time. Also, it did manipulate some of my settings and install or try to install other NCH programs.

  85. smaragdus
    August 6, 2014 at 11:38 pm

    Everything that comes from NCH is a complete junk, aggressive, deceptive, malicious and dangerous to boot.

  86. dragonmouth
    August 6, 2014 at 11:12 pm

    The root problem is not with NCH but with Windows and its crappy Uninstaller. It never does a complete job. Always leaves either directory entries or Registry entries or both, behind. If you were to check your Windows Registry line by line, you would find thousands of orphaned keys. Of course, with 100k, 200k or more keys in the Registry, it is not an easy undertaking. Whoever invented and coded the Registry should be strung up by his short arm.

    • Angry Thinker
      August 7, 2014 at 6:09 am

      But that does not absolve NCH. If NCH wuld not co-install crap in the 1st place, Windows uninstall facility would not have to come into action.

  87. Anon
    August 6, 2014 at 8:12 pm

    I've used their Pixillion software and even though it was the paid for version, I still had to treat it like most freeware programs. Maybe I'm old fashioned but I think you should remove junk and cross promotions if you exchange money...

    In the end, it did the job I expected of it.

  88. Howard B
    August 6, 2014 at 6:47 pm

    "Sometimes they’re toolbars, other times, Google Chrome, which of course, you’re already using." Um, no, Chrome's weak extension capability made me kick it off my system; Firefox has much better extensions, including the indispensable DownThemAll!

  89. Chris M
    August 6, 2014 at 5:06 pm

    I use their audio file splitter all the time for chapterising single file mp3 audio-books, and provided you are careful (Revo gets a two thumbs up here) it is a very helpful tool. however, it took a few trial and error instals to get it how I want it. Also, video-pad editor is pretty good, provided you exhibit the same care during installation. Their habits are annoying, but not if you are aware of the shite they play :)

  90. Mike Merritt
    August 6, 2014 at 3:53 pm

    I just used "Revo Uninstaller" and it worked great. Using it's most intense setting, it removed over 100 extra register entries that NCH missed. But even after that, I found about 3 registry entries (which clearly said NCH) which I had to delete manually - and I had to remove (delete) the "NCH Software" folder from my "Program Files".
    Also, I made sure that my Internet was OFF when i did the uninstall - so that it wouldn't phone home !

  91. Nate
    August 6, 2014 at 3:29 pm

    I tool was fool enough to install this piece this piece of s**t software (1 or 2 anyhow) and then the others appeared like a fungus. It's the gift that keeps on giving (like an STD). While I was able to remove the software (using the same method you did). However I am glad that someone published an article on this deplorable company and it's atrocious software.

    Now if we can just find a way to banish this company from existence then I would be happy :).

  92. dj habinpapa
    August 6, 2014 at 1:31 pm

    I often see programs exhibiting below characteristics:

    1. When I uninstall the program, it automatically connects to a predefined remote web server, WITHOUT user consent nor interaction.
    2. When connected to the predefined remote server, user's information such as IP, OS, browser infos are logged despite the fact that its user has never agreed to provide such information.
    3. While doing so, the program opens a 3rd party app, with which it is not affiliated in any way whatsoever, WITHOUT user consent nor interaction.

    In my opinion such programs should be labelled Malwares.
    One ironic example is AVG ;)

  93. Angry Thinker
    August 6, 2014 at 12:25 pm

    Correction: I did not install NCH, but 1 or 2 of their apps :-)

  94. Angry Thinker
    August 6, 2014 at 12:24 pm

    A very useful article, thanks! I installed NCH, and experienced some of the problems you describe above, although not the extreme ones.