Unable To Log In To Your Bank Account? Try These Tips
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While banks usually do a good job of making it as easy as possible to log into your bank account online, it’s never entirely perfect. There’s always going to be a time when there’s some technological reason why you can’t log in even though you’re using the right credentials. Yes, sometimes it’s the bank’s fault, but a good number of times it’s a problem at your own end, and it’s something that can be easily fixed.

Here’s a little checklist which you can follow step by step to make sure that it’s not an issue with your computer. If there is, these steps will hopefully help you resolve it. These steps can also be used for practically any other site you’re having login troubles with, and not just banks.

Update Your Browser

In order to get the best results, it’s important to keep your browser updated to the latest stable version. Newer versions can come with new security features, compatibility fixes, and plenty of other goodies that can enhance your browsing experience — and fix any browsing problems you might be having including login issues. Firefox The User's Guide to Firefox The User's Guide to Firefox Does your current browser have advanced security options? Does it sync your settings across devices? Can you manage your tabs easily? These are all things Firefox can do for you. Read More and Chrome The Easy Guide to Google Chrome The Easy Guide to Google Chrome This Chrome user guide shows everything you need to know about the Google Chrome browser. It covers the basics of using Google Chrome that is important for any beginner. Read More should update themselves automatically, and Internet Explorer can be updated through the Windows Update feature on your system.

For Linux systems, just run your system updates on a regular basis and you should be running the latest versions of important software.

Update Plugins

Some banks like to use certain plugins to help facilitate their login system. Definitely check to see whether there are any new versions of common plugins such as Java The Top 6 Things To Consider When You Install Java Software The Top 6 Things To Consider When You Install Java Software Oracle’s Java runtime software is required to run Java applets on websites and desktop software written in the Java programming language. When installing Java, there are a few things you should consider, especially regarding security.... Read More and Flash. I know, it’s a weird request, but these newer versions can also come with fixes that might cause issues with logging into your bank. Plus, you might as well do it while you’re updating your browser in the first place.

Clear Your Cache

If updating the browser and plugins didn’t help, you should go into the Clear Browsing Data dialog for your browser and at least clear out all of the cache. For even better results, clear out your Login Preferences and Cookies What's A Cookie & What Does It Have To Do With My Privacy? [MakeUseOf Explains] What's A Cookie & What Does It Have To Do With My Privacy? [MakeUseOf Explains] Most people know that there are cookies scattered all over the Internet, ready and willing to be eaten up by whoever can find them first. Wait, what? That can’t be right. Yes, there are cookies... Read More as well. Note, however, that clearing these two latter items will log you out of every website that you’re logged into, so you’ll have to deal with the inconvenience of logging back into your favorite websites.

Clearing out these items could potentially help because your browser stores the cache data to remember that you’re logged in; plus, the cache helps to load page elements faster from your hard drive rather than retrieve them again from the Internet. However, sometimes page elements change and the browser refuses to download the new elements, instead using those stored in the cache. Sometimes, the browser refuses to correct a corrupted cookie that’s preventing you from logging in properly.

Try Incognito or Private Mode

If clearing those out still didn’t do the trick, try using Incognito How to Start Google Chrome in Incognito Mode by Default How to Start Google Chrome in Incognito Mode by Default Read More or Private mode to log into your bank account. By using Incognito/Private mode Not Just for Porn: Other Uses For Private Browsing Not Just for Porn: Other Uses For Private Browsing Private-browsing mode has many other names, including "incognito mode" in Chrome and "InPrivate Browsing" in Internet Explorer. Some people refer to private-browsing mode as "porn mode", but it isn't just for porn addicts. It can... Read More , you’re basically using your regular browser with a clean slate. It’s the same reason why sites like Facebook or Google ask you to log in again in Incognito/Private mode even though you’re logged into them during regular browsing.

In other words, this is a more sure way of knowing that your browser is clean of any “impurities” (i.e. you are “cookie-proof”) when you try to log into your bank account.

Try A Different Browser

When you’re in Incognito/Private mode and it still doesn’t work, there’s only one more option left — switching to a different browser. Now, don’t worry, I’m not recommending that you switch permanently, but just use a different browser this time to see if using it works.

I’d recommend that you try either Firefox or Google Chrome if you’re using any other browser — otherwise, try Firefox if you’re using Chrome and try Chrome if you’re using Firefox.

Not all browsers are equally standards-compliant, and not all websites are equally standards-compliant. Therefore, sometimes a website works better in one browser than the other, which is why it’s worth trying out a different browser.


If you’re still not able to log into your bank account after performing all of these steps, then it’s more than likely your bank’s fault. Call up the bank’s helpdesk and notify them of the problem if it persists inspite of these corrective steps. Unless your system suddenly caught a virus that your anti-virus program didn’t catch (which you can test by trying to log into your bank account via a Linux live environment if you’re up for it), or your Internet connection is acting up, there’s virtually no other possible cause for problems. The one maxim to remember: always keep your computer malware free.

Stay safe when doing your banking online. Check out ways that hackers can access your bank account 5 Methods Hackers Use to Break Into Your Bank Account 5 Methods Hackers Use to Break Into Your Bank Account The risk to your bank account from hackers is real. Here are the ways hackers can gain access to your savings and clear you out. Read More and so that you can protect yourself.

Image Credit: Mukumbura

Explore more about: Browser Cookies, Browsing History, Google Chrome, Mozilla Firefox, Online Banking.

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  1. Patricia
    August 28, 2016 at 7:16 pm

    no help for me

  2. joseymiller
    June 25, 2016 at 6:37 pm

    I work on online banking. The tips are rather very helpful to me.

  3. Tony
    March 3, 2016 at 4:01 am

    I tried incognito and I was finally able to log back in my bank account.

  4. Luka
    May 18, 2015 at 9:21 pm

    Thank you for the information on how to use incognito window and why you need to clear your browser. Not understanding fully the cogs and wheels of a computer usually leaves me with issues I know absolutely nothing about and the information provided here has probably saved me the expense on paying someone to tell me. I have followed the steps here and it worked. Thanks again

  5. Anthony
    September 24, 2013 at 5:30 am

    I usually live by the philosophy "If something works, and nothing changed (on my end) and now it doesn't work, than it must be them" There are some exceptions, but VERY few.

  6. Kevin White
    September 24, 2013 at 5:01 am

    Before ever attempting to log into your bank account, be ABSOLUTELY SURE it is the bank's web page and not a fake designed to look like the page but is really collecting your log in information to be later abused. Personally, I never use a link in an e-mail sent to me from "the bank" as that is the way many phising exploits work.

  7. Abhishek R
    September 23, 2013 at 6:59 pm

    Seriously changing browser really helps, for me changing from chrome to firefox helps me to log properly in my bank account and also viewing the website properly. Actually the page rendering by chrome was not so smooth but as soon as i changed from chrome to mozilla it worked just fine