UberEATS users now have the option to rate everything about their experience, and not just the poor delivery driver doing their bidding. In a world where most things come with either a rating out of 5, or a simple thumbs-up/thumbs-down (including Netflix) this is long overdue.
For the uninitiated, UberEATS is Uber’s food delivery service. You open the UberEATS app, pick a local restaurant, and choose some food. And then some poor sap in a car, on a bike, or even on a skateboard (see below) will whisk your food to your door. And now you can rate your experience.
Rate Your Favorite Restaurants
In an Uber blog post titled “What’s for Dinner?“, UberEATS details the changes its making to the app. All of which should help customers make more informed decisions. Which, when there are “more than 80,000 restaurants on UberEATS in nearly 200 cities around the world,” is important.
UberEATS users inclined to do so can now rate the restaurant they ordered food from, and the specific dishes they ordered. They can also leave comments, both positive and negative, and flag up any issues they encountered. And these will all be available for other UberEATS users to see.
Ratings from the past 90 days will be displayed. Which will enable restaurants which suffer a temporary dip to bounce back, rather than be lumped with a poor rating for the rest of time. The restaurants can also use this information to identify areas in need of improvement.
UberEATS is also adding more personalization. So, based on your usage, the app will recommend dishes tailored to your tastes. This should help make overlong and complicated menus less of a chore to navigate. Finally, you can ‘Favorite’ a restaurant to pin it to the top of your feed.
Ordering Takeout Should Be Fun
Eating should be a pleasurable experience, whether eating a basic meal at home midweek, or eating in a fancy restaurant at the weekend. Uber is trying to make ordering food less of a chore and more of a pleasure, and these new features should help the company accomplish that goal.
Do you regularly use UberEATS? If so, how do you rate the service overall? If not, why not? Do you like the idea of ratings for both restaurants and dishes? Can you see this affecting where you order from and what you order? Please let us know in the comments below!
Image Credit: CityofStPete via Flickr