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Uber Will Now Ban Riders for Bad Ratings

Dave Parrack 30-05-2019

If you regularly use Uber and want to carry on doing so you need to start behaving better. This is because Uber has announced it’s going to start banning riders who maintain a bad rating. Which would prevent you from using Uber the next time you need a ride.


Uber Asks for Safety and Respect for All

In a post on the Uber Newsroom, Uber has announced a new effort to ensure “safety and respect for all”. This essentially involves Uber refreshing its Community Guidelines, and insisting everyone confirm that they’ve read and understood the rules.

However, beyond educating people about the behavior expected from people using the service, Uber is also introducing “Ratings-Based Rider Deactivations”. Which, as the name suggests, introduces the possibility of riders being deactivated for low ratings.

Drivers and riders both have ratings assigned, with riders rating drivers and vice versa. Drivers have always faced the risk of being deactivated due to low ratings. However, riders haven’t really faced any punishment for maintaining a low rating. Until now.

Ratings-Based Rider Deactivations

Uber states that, “Riders may lose access to Uber if they develop a significantly below average rating.” They also “expect only a small number of riders to ultimately be impacted by ratings-based deactivations,” but maintain “it’s the right thing to do.”

Riders won’t suddenly get banned. Instead, they’ll “receive tips on how to improve their ratings” and “will have several opportunities to improve their rating prior to losing access to the Uber apps.” Not that anyone should need tips on how to behave in cars Uber Reveals the Rules All Riders Need to Know Uber has revealed the rules all riders need to know. And as breaking any of these rules could see you banned from using Uber ever again, regular Uber riders should probably take notice. Read More .


What Not to Do to Get Banned From Uber

There are various reasons for being awarded a low rating by your Uber driver. These include being rude or abusive, leaving trash in the car, being so drunk you vomit, and asking drivers to exceed the speed limit. Which are all things people know to avoid doing.

Assuming you regularly use Uber to get around, here’s a brief guide to Uber’s ride types and options, and here’s how to find out how much you spent on Uber last year. Even better, if you use Uber Black you can now ask your Uber driver to be quiet You Can Now Ask Your Uber Driver to Stay Quiet Uber is rolling out a new set of features for Uber Black and Uber Black SUV riders. One of which is a Quiet Mode for drivers. Read More .

Image Credit: Torbakhopper/Flickr

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  1. Uber Lyfter
    June 5, 2019 at 4:37 pm

    Totally skipped over the fact that bias can also make for a bad rating. So if a driver tries to come on to a woman and she rebuffs him or ignores him, she could get a bad rating. Also, someone who is shy or for whatever reason doesn't want to engage in conversation with the driver might also get a bad rating. Drivers are human and have prejudices and may rate people bad due to their perceived race, religion, sexual orientation, or national origin. Someone uncomfortable or insensitive to transgender or non-binary people may also give them bad ratings, just because. I see a lawsuit looming where the plaintiffs request the data on passenger ratings disaggregated based on these categories. In a just world, the ratings would be evenly distributed. Let's see what happens.

  2. Perry F. Bruns
    June 5, 2019 at 4:38 am

    This brings my days of not riding Uber to a middle.

  3. Danny Sk
    June 3, 2019 at 7:43 pm

    Great to be here.

  4. dragonmouth
    May 30, 2019 at 11:19 pm

    With Uber not having shown any profit since its beginning, they should alienate or riders. Uber needs every penny it can squeeze out of its riders.