iPhone and iPad Mac Self Improvement

What Training Do Apple Technicians Need to Fix iOS & Mac Devices?

Matthew Hughes 11-08-2016

For the second time this year, you’ve dropped your iPhone, causing your screen to crack like an unswept spiders web. You’re not that concerned. Like many people, you bought AppleCare+ when you picked up your brand-new handset at the Apple Store. This gives you up to two replacement devices for a $99 deductible AppleCare Warranty: What Are Your Options and Is It Worth It? AppleCare+ protects your Apple device, but is it worth the cost? Here's what AppleCare+ offers and whether you should get it. Read More .


But what if you could fix your iPhone yourself Something Broken? Learn To Fix Anything With These 4 Websites You can spend hundreds of dollars to have a professional help you out, or you can learn how to fix it yourself for the cost of some tools and a couple hours of work. Read More ? What does it take to become a certified Apple repairman? And is it worth pursuing as a career?

Getting Started as an AppleCare Technician

Like most things in the iWorld, getting qualified as an AppleCare technician is incredibly expensive. Members of the general public have to purchase the training material that teaches you how to diagnose and repair iDevices. This is bought from the Apple Store for $299.00. Those already employed at an Apple-authorized service facility get it through their workplace.


Although this is quite expensive, it’s worth emphasizing that this is the whole AppleCare training package, and includes courses on Mac repair and maintenance. If you want to just become an Apple Certified iOS Technician (ACiT), you only need to pay attention to a fraction of the material. This is listed on the Apple website.

Then, you’ve got to learn it, and I don’t mean “get familiar with it” but really learn it. If you want to call yourself an AppleCare-certified technician, you’ve got to become an expert. This makes sense. Apple is effectively staking their reputation on your ability, and you’ll have to be able to independently diagnose problems, use diagnostic tools, and fix other people’s hardware.


On top of that, the Apple Service Fundamentals Exam contains two separate sections on electrostatic discharge precautions What Is Static Electricity? And How to Get Rid of It Concerned about static electricity? If you're building a PC, you should be. Learn how to get rid of static electricity today. Read More , and safety. Candidates will have to score at least 10 out of 12 on each section in order to pass the exam. The cost to take these exams depends on the country you plan to take them in. In the US, it’s $150 each, or $300 overall. If you fail the exam, you’ll have to pay to retake it.


Pearson VUE administers the exams online. This means you don’t have to make the effort to go to one of their testing centers, which are typically based in nondescript office buildings or on industrial estates. The test itself is open-book, and you’re allowed to use whatever resource you want in order to answer the questions. Candidates are encouraged to use Apple references to help them answer the exam questions.

You’ll then get your results on the spot. If you failed, my commiserations. These exams are hard and have a very low threshold for failure. You should get some feedback on the areas you were weakest on. Go back, study harder, and try again — but keep in mind it could be an expensive cycle if you keep failing the exam.


If you passed, congratulations. You’ve got an incredible career ahead of you, and will now be a more enticing hire for SSAs (Self-Servicing Accounts – these are institutions and universities which Apple allows to service its own hardware under warranty), as well as AASPs (Apple Authorized Service Providers).

How To Become An Apple Genius

In the retail world, the most coveted jobs are at the Apple Store. For a great many people, Apple is a religion, and getting a job with them is akin to joining the priesthood.


One of the most respected jobs you can get at Apple Retail is as a Genius. According to GlassDoor’s review system, this pays on average $20.62 per hour, with raises that keep up with inflation. For a retail job, that’s pretty reasonable money.


As a result, competition is fierce. According to cultofmac.com, it can take months for Apple Retail to call a candidate in for an interview. The same article says that “job advertisements posted by Apple have usually already been filled about 80% of the time by internal candidates before they even go up.” This is because of an internal policy which says that all applications must be posted, even those that have been filled or promised to someone. 

Before you start work as a Genius, you must first go through a grueling 14-day bootcamp, where you learn everything from how to diagnose broken machines Fix Your Own Mac: A Troubleshooting Guide Apple is known for having great customer service and repair technicians, but if you're no longer under warranty that expertise doesn't come cheap. Why not try troubleshooting your own Mac first next time? Read More , to interpersonal and customer service skills. In 2012, the Genius Training manual was leaked to Gizmodo’s Sam Biddle. It’s obvious from reading it that Apple emphasizes a standard level of customer service above pure technical skills.

There are other benefits to working from the Apple Store. Of course, you get significant discounts on hardware. According to Business Insider, this can be as much as $500 off the cost of a new Mac (excluding the super cheap Mac Mini, obviously), or $250 off an iPad.



There’s also a liberal work culture. As long as you’re wearing your Apple-issued T-shirt and nametag, you can wear pretty whatever you want. A prominent tattoo or facial piercing isn’t grounds for dismissal like in some jobs. You’ll also get first dibs whenever a new Apple product comes out, saving you from having to queue up at 6am Why You Should Never Queue For New Gadgets [Opinion] I personally cannot fathom the mindset of people who queue for the latest gadget on launch day. I've tried, I really have, but I think it's a bizarre choice to queue up for hours or... Read More .

Learn To Fix It Yourself

It’s also possible to fix your own equipment without having to embark upon a new career or undertaking lengthy and expensive training. Unlike Apple’s latest laptops, iDevices are surprisingly fixable, especially when compared to recent devices from HTC and Samsung. A plentiful supply of official and third-party spare parts are available online, so if you’re feeling confident you can skip the extensive training regimen and have a go yourself.

Your first port of call should be iFixit, which has repair tutorials for a variety of devices, including iPhones and iPads. It also sells the tools you’ll need, as well as a variety replacement components. Fair warning though, if you go down this path, you risk damaging your device, and you’ll void any warranty (or AppleCare policy) that covers your device.

Are you tempted to get Apple-certified? Is “Genius” your ideal job title? Let us know in the comments below. 

Image credit: iPhone disassembled by Andrew Mager via Flickr, macbook_insides (Jessica C)

Related topics: Careers, iPad, iPhone, MacBook, Online Courses, Smartphone Repair, Troubleshooting.

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  1. Aliyu Abba
    September 6, 2018 at 4:35 pm

    I want to be an Apple certified technician..

  2. just no one
    August 13, 2016 at 1:33 am

    You are wrong on the cost. I did pay for the apple care technician training for 299+ taxes. After I studied the material and paid 20 dollars for each exam on Pearsonvue. It is open book, but you have to pass with 80% and above. A lot higher than CompTIA exams. I am talking about the SVC-16A and the MAC-16A and now I am ACMT. I am going to take the ACit and it shows for me at 20 dollars for me. I don't know if its to detter other people. I have the receipts to prove 20 dollars per exam.

    Book for A+ = 30.00
    Exam 901 = 199.00
    Exam 902 = 179.99 (I paid for a discounted voucher from Comptia)
    Total 408.99

    AppleCare Tech Training 299.99+taxes
    SVC-16A = 20.00
    MAC-16A = 20.00
    iOS-16A = 20.00

    about 359.95

    Sounds like you only read and not gone through the process. But what do I know.

  3. Anonymous
    August 11, 2016 at 6:55 pm

    I don't see Stockholm Syndrome anywhere on this page so clearly there must be some missing information.