5 Things Users Tell IT Support and What They Really Mean
Sometimes what people tell you they need, isn’t always what they really need. Sometimes, you just have to know better.
Run Through This Checklist Before Calling IT Support
Being the IT support person sucks. Everyone lays their issues on you, and blame everything but themselves for whatever's going on with their computer.
5 Tricks To Get Your IT Department To Help You Faster
How many I.T. techs does it take to change a lightbulb? None, you didn't submit a help desk ticket for it.
Be A PC Hero: 7 Tools & Facts To Make Someone's Day
Are you everyone's computer guru? IT skills are a superpower in high demand! Prep yourself with tools & tips to better help the people you care about and upgrade from guru to wizard.
Windows XP: What's Happening To It Now?
Windows XP may be dead, but it's not yet gone. Over 27% of computers connected to the Internet still run Windows XP. Here's exactly what "end of support" means for Windows XP systems.
What Should You Do After Falling For A Fake IT Support Scam?
Search for "fake tech support scam" and you will understand how common it is across the world. Some simple precautions after the event could help you feel less of a victim.
7 Questions To Ask A Computer Technician Before He Starts Work
Finding the right computer technician could lead to a hassle-free fix. Ask the right questions and you can easily weed out the fly-by-night computer repairmen from the ones that know their business.
Freshdesk: A Refreshing Take On A Help Desk Application For Your Business [Sponsored]
A well-honed customer support team is just one part of the equation that goes into making a customer-centric company. To keep every smile intact, you also need the help of technology. In CRM, this comes in the form of a help desk solution which is a combination of a business process and a software service to help handle all customer requests, feedback, and complaints. If you run a business, Freshdesk is a cloud based help desk system you should look at.
5 Ways To Get Customer Service To Notice You On Social Networks
Your favorite company has dropped the ball, and that $80 subscription you paid for didn’t exactly match its description. Worst of all, its website’s “Contact Us” link is a complete and total lie. All it leads to is a page full of canned answers that can be chosen from a list. Yeah. We’ve all been there. Sometimes, you have to do things another way.
How to Use Remote Desktop Connections Like an IT Pro
If you work in the IT department of a company that has an internal network, the odds are pretty good that you've had to make use of Remote Desktop once or twice. Remote Desktop is one of those utilities that, like many utilities, gets used a whole lot, but the extended features or little bits of functionality go unused for a long time. Even some veterans of remote desktop are sometimes surprised to discover that you can do something with it that they never realized.
Will Emailing The Executives Of The Company Who Built Your Computer Really Help?
We live in a very personal world where PC brands try to connect with us on a more intimate level. Sure, it's just another form of advertising, but with social networking, it's easier than ever to get in touch with these companies for support, information on new features, and insight on future products. It's all rather great, but shouldn't we able to contact the head honchos of these businesses, too?
Why It Sucks Being The IT Guy [INFOGRAPHIC]
One of my favourite comedy shows has to be, without a doubt, The IT Crowd. Before, the IT department in a company had this image of being the fun killers that stopped you from browsing Facebook on the company computers during your lunch break. Post-IT Crowd, suddenly the IT departments were hip, cool and fun people to be around. What a difference a TV show makes (and it's set to return next year).
Are You Getting The Most Out Of Your Customer Service Experience?
Have you ever called customer service, only to end the call frustrated, disappointed and without resolution? Or perhaps there was a resolution, but it was unfavorable and certainly not worth the time you spent on the phone? We’ve actually covered in detail how good the customer service is by some of the major tech companies, like Apple, Amazon and others. But have you ever considered that there are things in your power that you can do to change the outcome of these calls?
Dodgy MacBooks & Scratched iPhones: Is Apple King of Customer Support?
Misplaced brand loyalty – or brand disloyalty as it sometimes manifests itself – is a game I gave up on long ago. Speaking from experience, buying or ignoring a certain company’s products “just because” without duly considering the real pros and cons is a mug’s game. Apple have arguably one of the best regarded customer service records of all large-scale technology manufacturers. Of course there are horror stories.
What's Fake Tech Support & Why You Shouldn't Trust Everything You See on Google
You’re sitting at home, minding your own business. Suddenly, the phone rings. You pick up, and it’s Microsoft (or Norton, or Dell, or …). Specifically, it’s a support engineer, and he’s concerned – concerned for your well-being, and for your computer’s health. You see, his company’s servers have detected your computer has fallen prey to a dangerous virus that’s been making the rounds.
3 Simple Steps To Fixing Your Computer Issues
Every day dozens of tech questions cross the desktops of editors and contributors on MakeUseOf Answers. Many of them are easy to answer and have actually been asked and solved previously. Looking at other Q&A forums, the same scenario unfolds. It seems that many people don't understand how to use the Internet. Or maybe they are overwhelmed by the amount of information presented.
Why You Should Never Ask Friends or Family to Fix Your Computer [Opinion]
There seems to be this huge misunderstanding that anyone who knows something about computers is a geek and can fix them, regardless of what is broken. In reality, when it comes to complex issues, most geeks simply know how to use Google and aren't afraid to try and follow instructions they found online. The thing is, this is an amateurish approach, which is fine when playing with your own computer. It becomes a problem with other peoples computers.
Which Big Company Has The Best Tech Support? MakeUseOf Finds Out
There are few things in life that bother me more than bad customer service. Between suffering through automated menus, trying to communication with people whose accent is undecipherable, and voice recognition systems that make me feel as though I must be talking in a foreign language - I dread calling customer support, I really do.
How To Check For Service Disruptions Of Your Popular Online Accounts
Service disruptions can be due to various reasons - from local problems in your computer or the national Internet node to some glitch on the servers along the way. There are ways of course to figure out if a website is really down or it is some other error. But apart from these third-party services (I would also add Twitter to the list), there are the official status pages of online services too.