Netflix is the best video streaming service around, but it’s not without its faults. Some might even say it’s not worth subscribing to, because of its many limitations and annoyances. But actually, there is usually a way to fix the small, niggling issues.
Most people have the same complaints about Netflix, which means there are solutions available. Not all of these solutions are perfect, but they are good enough that after applying them, the pros of Netflix outweigh the cons.
So, without further ado, here are 10 common problems people have with Netflix, and their solutions…
How Do I Clear My “Continue Watching” List?
If you watch a movie and stop it before the credits, it’ll show up in your “Continue Watching” list. To get rid of that, go to www.netflix.com/WiViewingActivity. Here, you will see a list of all the movies you have watched, listed from most recent to oldest. Click the X next to any title to remove it.
For TV shows, clicking the X next to an episode will remove that episode alone. You will also see a prompt that says, Remove Series? If you want to take out every episode of that series from your Recently Watched list or from your Continue Watching list, choose that option.
How Do I Get Better Netflix Recommendations?
According to Netflix, there’s only one way you can exert any control over your recommendations. After you have watched any movie or TV show, give it a rating. To see a full list of titles you have rated, go to www.netflix.com/MoviesYouveSeen. Netflix is using these personalized ratings to understand your tastes, so you might want to refine that list.
These ratings are just one part of the puzzle though. How Netflix knows exactly what you want to watch is a little more complicated. In a nutshell, your ratings, the movies you’ve seen, the ratings of other members with similar taste to yours, and the catalog of titles, are all computed by an algorithm to figure out what appears in Netflix’s Recommended for You section.
How Do I Reset My Netflix Account Back to Default?
If you want to get rid of everything you have watched so far and reset your Netflix back to its default settings, you need to delete your profile. Go to www.netflix.com/EditProfiles, click the profile you want to reset, and click Delete Profile to confirm it.
This will get rid of your Netflix profile’s entire history, including the My List saves, your Recently Watched list, and your Ratings. You can then create a new profile and start from scratch. Read our unofficial guide to Netflix for the finer details on starting from scratch.
How Can I Watch Netflix In 1080p HD On Chrome or Firefox?
Unfortunately, you can’t. Currently, Netflix only supports 1080p Full HD videos on three browsers: Microsoft Edge and Internet Explorer on Windows, and Safari on Mac. So if you want to watch Full HD movies on your computer, make sure you are using one of these three browsers.
Google Chrome, Mozilla Firefox, Opera, and any other browser you care to mention will only play 720p HD videos, not 1080p HD videos. Netflix hasn’t explained the reason behind this move.
Before you make the switch, check a few things:
- Make sure your screen is Full HD 1080p. Just check your native resolution. If it’s 1920×1080 or 1680×1050, then you will notice a difference by going Full HD. If your monitor’s resolution is 1366×768 or lower, then don’t bother switching browsers, stick with 720p and these great Chrome extensions for Netflix.
- Go to www.netflix.com/HdToggle and set it to High, so that it defaults to starting the highest possible resolution on your screen.
How Can I Find What’s Leaving Netflix Each Month?
There are two ways to find out which movies and TV shows are leaving Netflix in the next 30 days. If you have added a title to the My List section, a small update in the Netflix app will tell you that the title is expiring in the next 30 days. You can also check the Details section of any video to find when it expires.
The best way, though, is through a third-party site. There are plenty of websites that track what’s coming and going on Netflix. Go to the What’s Expiring On Netflix blog to find a full list of titles that will be taken out of the service in the current month, and the date that it will leave. Each title is linked its Netflix page, in case you want to watch it immediately.
How Can I Share Netflix Recommendations With Friends?
There are two tools to share any Netflix title you recommend. First, through the Netflix app’s Share Menu, and second, through the new Flixtape app.
On an iOS or Android device, browse to the movie or show you like. You will see the Share icon, like the one circled in the image above. Tap it to get a list of all the apps on your phone that you can use to share that title.
Otherwise, go to Flixtape and click Make My Own to create your own playlist of Netflix favorites. Add the movies and shows you want, and share it. It hooks into your region’s catalog, so make sure you are sharing it with someone in the same region, otherwise some of the things you add might not show up for them.
Why Does My Netflix Keep Buffering?
There could be a whole range of reasons why your Netflix might be working slower than usual. Most likely, your Internet service provider (ISP) is throttling Netflix. To check that, use Netflix’s FAST app to test your internet speed.
FAST is available as a website (fast.com), as well as an app on iOS and Android. It will tell you what speeds you can download Netflix videos at, and this may differ from the advertised speed of your internet connection. Even if Speedtest.net says a different speed, you can find out your Netflix speed through FAST. Remember, net neutrality demands equal speeds for all sites, so it might be time to have a conversation with your ISP if FAST shows lower speeds than you were expecting.
How Do I Reduce the Amount of Mobile Data Netflix Is Using?
If you’re using Netflix on a smartphone or tablet, you can adjust the settings so that it only works on Wi-Fi, or uses less data, by reducing quality. In the Netflix app, go to Menu > App Settings > Cellular Data Usage > Off to use only Wi-Fi.
If you want to keep it running without Wi-Fi, you can alternately choose Low, Medium, or High to set what quality the videos will stream at.
This only affects your Netflix mobile app, but not your main account’s settings.
How Do I Skip the Titles While Watching Netflix?
There is no automated way to skip the intro title sequence of a TV show. But you can still make it easier. Count the length once, and use the smart fast-forward buttons on phones or keyboard shortcuts on computers.
On mobile apps, you can skip ahead by 30 seconds. For example, a quick count shows that the House of Cards intro is roughly 1 minute 35 seconds. So three taps and you’ll be saved from repeating those when you are binge-watching television on Netflix.
On Windows or Mac, you’ll need to use keyboard shortcuts. Press Shift+Right to skip forward 10 seconds. Keeping Shift held down, you can press Right repeatedly until you hit the point you want. If you skip too much, press Shift+Left to rewind 10 seconds.
What Should I Do If I Think My Netflix Account Has Been Hacked?
If you suspect someone is using your Netflix without your knowledge, it’s best to take the safe option and find out for sure. Go to www.netflix.com/ManageDevices and sign out of all devices that your Netflix account is logged into.
Then, sign into Netflix again and change your password.
In case you’re still seeing suspicious activity on your account, you should contact Netflix to resolve the issue.
Have You Got Any Other Netflix Problems You Need Fixing?
As fantastic as Netflix is, users do experience problems with it, and this list only covers some of them. For instance, I wish there was some way to tell Netflix to alert me when a movie I’ve wanted to watch has been added to its catalog. And when using Chromecast, listening to it on Bluetooth headphones is one of the Netflix hacks you’ll wish were real. And if you tend to use VPNs to get your Netflix fix, it’s an increasingly short list.
What other things about Netflix annoy you? Have you discovered a solution to a problem you’d like to share with other readers? Please let us know your thoughts in the comment below!
Image Credits: JrCasas/Shutterstock