The Most Annoying Netflix Problems: Here’s How to Solve Them

Joe Keeley Updated 30-04-2020

Netflix is the best TV streaming service around, but it isn’t faultless. You may even be avoiding subscribing to Netflix because of these little annoyances. However, there are fixes available.


Complaints about Netflix include content that keep stopping during playback or that suddenly disappear, bad recommendations for what to watch next, trailers autoplaying by default, and more.

So, in this article, we explain how to solve some of the most annoying Netflix problems.

1. How Do I Delete “Continue Watching” on Netflix?

Delete Netflix viewing activity

If you watch anything for a short time and don’t reach the credits, it’ll show up in your “Continue Watching” list. To get rid of that, go to the Viewing Activity page (Account > Expand profile > Viewing activity).

This page shows everything you have watched, listed from newest to oldest. Click the No symbol (“hide from viewing history”) next to any title to remove it.


For TV shows, clicking the No symbol next to an episode will remove that single episode. A prompt will appear that says Hide series?, which you can click if you want to remove every episode of that series from your Recently Watched list.

2. How Do I Get Better Netflix Suggestions?

It’s hard to take proper control over your recommendations, but there are ways you can influence it. The recommendations are determined by your ratings, the ratings of other members with similar tastes to you, and what you’ve watched.

Netflix used to have a more refined 5-star rating system, but all you can now do is indicate if you did or didn’t like something. However, you CAN do this on any Netflix title, regardless of whether you’ve watched it or not. Which is helpful.

To do this, hover over the title and click the Thumbs-Up or Thumbs-Down icon. This will let Netflix know your opinion and it will be fed into your recommendation algorithm.


Netflix ratings

To see a full list of titles you have rated, go to the Viewing Activity Rating page (Account > Expand profile > Viewing activity > Rating). Here you can adjust or remove any ratings you’ve already given to movies or TV shows.

3. How Do I Reset My Netflix Account Back to Default?

Netflix delete profile

If you want to get rid of everything you have watched so far and reset your Netflix back to its default settings, you need to delete your profile. Go to the Manage Profiles page (Profile icon > Manage Profiles), click the profile you want to reset, and click Delete Profile to confirm it.


This will get rid of your Netflix profile’s entire history, including your My List saves, your Recently Watched list, and your Ratings. You can then create a new profile and start from scratch.

4. How Do I Watch Netflix in 1080p HD or UHD?

Netflix offers different streaming quality depending on what price plan you have:

  • Basic plan: Standard definition (SD)
  • Standard plan: High definition (HD)
  • Premium plan: High definition (HD) and ultra-high definition (UHD) when available

Netflix data usage per screen

On devices like TVs, Netflix will stream at the highest quality that your price plan supports. However, you may need to go to the Playback Settings page (Account > Expand profile > Playback settings) and set Data usage per screen to High if you don’t want the playback quality to drop.


To have the highest quality Netflix stream possible on a computer, grab the Netflix app from the Microsoft Store. If you want to stream in UHD, you can only do so if your computer is powerful enough to support it. You may also need to download HEVC Video Extensions.

5. Why Do Movies and Shows Disappear From Netflix?

Netflix regularly adds and removes various movies and TV shows. That’s because Netflix acquires rights for these titles for a limited amount of time. Once the time is up, Netflix has to decide to renew the rights or to give them up. In some cases, Netflix gives up those rights, so the movie or show is removed from its lineup.

Netflix availability

There are several ways to find out which movies and TV shows are leaving Netflix in the next 30 days. If you have added a title to your My List section, the Netflix app in the US will tell you that the title is expiring soon. For global users, you can check the Details section of any video.

An alternative way to find out what’s expiring is through a third-party site, like the What’s Expiring On Netflix blog. This details the titles that will be removed from the service in the next month.

6. How Do I Share Netflix Recommendations?

It’s easy to send someone straight to what you want them to watch on Netflix. You can copy the URL from the address bar and give it to them. Even if they aren’t in the same Netflix region as you, if that content is available to them then the link will work. Even if the content isn’t available, there are ways to watch everything on Netflix no matter where you live How to Watch Everything on Netflix in Any Country Internationally Changing your Netflix region to watch Netflix internationally or when you're in another country is possible. We show you how. Read More .

Alternatively, in the Netflix app you can tap the Share icon when looking at a title. This will then open a list of apps that you can share that link on, like WhatsApp or Twitter.

7. Why Does Netflix Keep Stopping or Pausing?

Netflix FAST speed test

The most likely reason that Netflix is stopping or pausing is because of your internet connection. The best way to check the speed of your connection is to use FAST.com, which is Netflix’s own speed test. It’s also available as an app for iOS and Android.

FAST will tell you the highest speeds you can stream Netflix videos at. This may differ from the advertised speed of your internet connection. If FAST shows lower speeds than you were expecting, you’ll need to speak to your ISP; it might be throttling your access to Netflix.

If the speeds seem good, Netflix might be having problems. Check the Is Netflix Down? page to see if there are any official reports or browse social media to see if others are also having trouble.

8. How Do I Reduce Mobile Data Usage on Netflix?

If you’re using Netflix on a smartphone or tablet, you can adjust the settings so that it only works on Wi-Fi, or to force it to use less data by reducing quality. In the Netflix app, go to More > App Settings > Cellular Data Usage.

Here you can choose Wi-Fi Only to never use cellular data or Save Data to reduce the quality of the stream and the amount of data used.

This only affects your Netflix mobile app and not anywhere else you stream Netflix.

9. How Do I Skip Intro Titles While Watching Netflix?


With some shows, Netflix offers a Skip Intro button as soon as the title sequence starts playing. Which is perfect for when you’re binge-watching television on Netflix The Pros and Cons of Binge-Watching Television With streaming services so popular, most people now binge-watch TV shows. Learn more about the pros and cons of binge-watching. Read More . But this isn’t a universal feature for all TV series.

For shows where it isn’t available, you can still make it easier to skip. Count the length once, then in the future use the smart fast-forward buttons on phones or keyboard shortcuts on computers.

On mobile apps, you can skip ahead by 30 seconds. On Windows or Mac, you’ll need to use keyboard shortcuts. Press Shift + Right arrow to skip forward 10 seconds. Keeping Shift held down, you can press Right arrow repeatedly until you hit the point you want. If you skip too much, press Shift + Left arrow to rewind by 10 seconds.

10. Has My Netflix Account Been Hacked?

If you suspect someone is using your Netflix without your knowledge, it might be that you’ve left your account logged in somewhere or your details have been compromised.

Go to the Recent device steaming activity page (Account > Recent device streaming activity) to see where your Netflix account has been used and on what devices.

Netflix sign out of all accounts

If there’s something that you don’t recognize, go to the Manage Devices page (Account > Sign out of all devices) and click Sign out to log out everywhere.

Then, sign into Netflix again and go to the Change Password page (Account > Change password) to set a new, secure password.

If you still see suspicious activity on your account, you should contact Netflix to resolve the issue.

11. How Do I Turn Off Autoplay for Netflix Trailers?

Netflix edit profile

One of the most annoying Netflix features are the trailers that start playing when you hover over a piece of content. In fact, this feature can cause some people’s computers to freeze. Happily, the feature can be disabled.

It must be disabled per profile, but once done it applies the change across all of your devices. Go to Manage Profiles, click the profile you want to edit, and untick Autoplay previews whilst browsing on all devices. Finally, click Save.

12. How Do I Stop the Next Episode From Autoplaying?

Netflix autoplay controls

When you finish watching an episode on Netflix, the streaming service is very keen to automatically play the next episode. It only gives you a short window to cancel, otherwise you will be ripped out of the credits and onto the next episode.

Thankfully, you can disable this per profile. To do this, go to Manage Profiles, click the profile you want to edit, untick Autoplay next episode in a series on all devices, and click Save.

Are There Any Other Netflix Problems You Need to Fix?

As fantastic as the streaming service is, you might experience annoying Netflix problems from time to time. Hopefully our list has helped solve your particular issue. If not, feel free to tell us about your problem in the comments below, and we’ll do what we can to help.

As an aside, Netflix is always trying out new features. One such example is variable playback speeds, so here’s how to change the playback speed on Netflix.

Should Netflix not work at all, find help in this article discussing Netflix errors, crashes, and more Netflix Not Working? 7 Ways to Fix Netflix Issues and Problems Is Netflix not working or loading for you? Here are common Netflix problems and troubleshooting tips to help you fix Netflix. Read More .

Related topics: Media Streaming, Netflix, Troubleshooting.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Mercury
    July 18, 2020 at 6:55 am

    How do I get rid of reversed or mirror images on Netflix. I wasn't even aware until street signs and building signs were all backwards in the movie I was watching. It happens regularly and it pisses me off as it seems to just have a mind of its own.

  2. KD
    July 5, 2020 at 5:14 pm

    First, thank you for the solve on the auto play on trailers, that was very annoying. Within the past few weeks, every time I add new title it appears somewhere in the middle of my list rather at the top as usual. I have to search My List for the title I just added. I talked to Netflix Help and they couldn't help. They just suggested I move the title manually to the top. This is ridiculous. Anyone else have this issue?

  3. Deb F
    June 15, 2020 at 12:07 am

    Each time we try to start watching our Netflix series, it tries to start the series 2 episodes ahead of where we left off. This has happened on each of the series we’re watching. Any advice?

  4. ChristyB
    May 19, 2020 at 12:40 pm

    Is there a way to stop a movie from starting when you click on the movie's icon? The initial description on the Home page is not always as detailed as the description you see when you click on the movie's icon box, so I like to look further to see who's in the movie, or to add it to My List, or just read the extra description. Now when I do this, the movie automatically starts playing. Not a preview, but the actual movie. Just because I chose to look further doesn't mean that I want to start watching the movie at that very moment. Why did they choose to make this a normal thing? Very annoying!

  5. Penny
    May 14, 2020 at 12:32 am

    We have been waiting 30 minutes to Exiting Netflix....what’s going on. It’s frozen?

  6. CoolHappyGuy
    May 7, 2020 at 1:51 pm

    Thank you so much for showing how to turn off autoplay. This has always annoyed me to no end. This feature has discouraged me from checking out program information. I can't read it while the preview is playing. Netflix, if I wanted the trailer, I could select it. This will enhance my Netflix experience!

  7. robert j. windenbarm
    December 19, 2019 at 5:11 pm

    For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  8. jason hendry
    May 18, 2019 at 11:47 pm

    how can i tell something in the trailer advertised to me is foreign, i am fed up with clicking on a recomended trailer and it being a diferent language when im about to go to bed and want native speaking english programs?

    • Mike O'Reilly
      June 20, 2019 at 5:11 pm

      This is the number 1 complaint about Netflix. Wait for Disney, Amazon and Apple video services to start taking market share. Nothing motivates a company to listen to its customers more than the threat of competition.

    • AJ DeWitt
      April 14, 2020 at 8:10 pm

      This is the reason I came here, super annoying. I understand Netflix wants to use their fancy algorithm, but please... let us turn it off... #1stWorldProblems ... but seriously...

      • Sara
        April 23, 2020 at 4:37 pm

        Same here! I can't stand it. I get all excited, thinking a movie looks really good, only to be disappointed when I realize it's not in English. They really need to address this.

  9. Shelly Vosick
    May 13, 2019 at 11:15 am

    I keep hearing the Netflix intro at random times and the tv isnt playing it's on but the screen saver is on. I peek around to look at it Everytime and it's still the screen saver on. Its creepy

    May 11, 2019 at 3:40 am

    Almost every time I pause or rewind, it goes into SLOW MOTION AND I CAN'T GET IT BACK TO NORMAL SPEED without restarting my PS4

  11. Joe
    May 6, 2019 at 1:09 am

    This should be titled 10 things Netflix need to do better or why are they so bad? I’ve been a subscriber since the beginning. Still can’t find shT I’m looking for. It’s like they hide it. The “match” to what u like is so bad it’s laughable.

  12. DanH
    April 4, 2019 at 12:55 pm

    I try to pause netflix movies/tv shows on dark screens when having to take a pause for the cause. Then a few seconds later netflix overlays BRIGHT WHITE LETTERING with name of show, episode, season, where I am, how long it's been playing, how long it has left and some menu items. Why in the heck is a streaming network doing the very thing I am trying my damndest to avoid by choosing a black or dark background to pause at?

  13. RD
    March 28, 2019 at 8:26 pm

    Netflix seem to have removed the categories, now harder to flick through and find something to watch, very annoying and can’t see what they have achieved bumpy doing this? Surely they should make it wleasy to flick through and find something? I find myself getting bored now and watching one of my other platforms, it puts me off........ so do I just cancel? And use a more user friendly tv service????

  14. Andy
    March 21, 2019 at 10:37 am

    I have sound issues on certain shows but not others
    Very annoying as I have a brand new Sony tv
    It’s like a jump every few minutes

  15. Zedd
    March 11, 2019 at 1:40 am

    What would be more useful would be a way for the user to decide how to sort the list by default each time they sign in. The standard recommendations layout is very user unfriendly and seems to keep trying to push the same shows constantly. And who comes up with the 'because you watched' categorizations? Most of the time they aren't even in the same genre, have shared actors, same director, or anything that would make sense, so I can only guess that it's putting them together on things such as 'both titles have an 'a' in the name', or 'these were put in the $5 bin at walmart on the same day', etc.

  16. Luke
    February 12, 2019 at 7:54 am

    MOST WORTHLESS TUTORIAL, These are not issues they are common knowledge which I could figure out in less than a hour OMFG

    • Shelly Vosick
      May 13, 2019 at 11:19 am

      I keep hearing the Netflix intro at random times. It doesn't come on. The screen saver stays on. And no one around.

  17. Kevin White
    January 28, 2019 at 2:09 am

    After watching a downloaded show on the Ipad I have to turn off the power and restart before I can watch another.

  18. Kevin White
    January 28, 2019 at 2:07 am

    Using the download piece of Netflix, after a movie I can not watch another unless I turn off my Ipad and restart.

  19. Sreeram Ediga
    January 12, 2019 at 1:52 am


    I don't want some of the movies to show up on my account, for obvious reasons, as my kids also share the same. I don't want them to be displayed at all

    • Rizzle01
      April 27, 2019 at 9:38 pm

      Create a second profile for the kids then or even just create a second profile for your after hours viewing.

  20. Scott Boyce
    January 9, 2019 at 1:32 pm

    It would be nice if Netflix had foreign subtitles for ALL movies that need them. I was watching the new Overboard last night and the Spanish parts don't have subs that appear automatically. I had to turn on English subs although that meant I had to watch the movie with the English parts with the English subs. Very distracting

  21. Serina Holt
    December 30, 2018 at 7:10 am

    If netflix can't put their shows on weekly such as riverdale and dynasty and bring back series such as supernatural I might as well canceled with you. It is annoying and frustrating

  22. Helen
    November 24, 2018 at 11:41 pm

    Just a quick correction for #2: How Do I Get Better Netflix Movie Suggestions?

    Netflix no longer has the star ratings - AT ALL. When you go to that link, you get the list of movies you have either given a "thumbs up" or a "thumbs down".

    You are correct that giving shows a thumbs up or down will log it into that ratings configuration for the algorithm; however, that is the ONLY thing that does.

    Unfortunately, UNLIKE when Netflix had the actual star ratings, if you choose to refine that list to alter your algorithm by clicking on the X, you effectively remove the thumbs up or thumbs down you gave it. Whereas before, with the star ratings, it would keep your review and start rating, but you could choose to not have it affect your algorithm.

    Why is this important? Because Netflix also uses those ratings to determine what content it will add and take away each month. So, if you refine your ratings list, you are also affecting the content that Netflix will be adding/removing from the site as a whole. This is yet another feature that Netflix has ruined for us. Because sometimes people really don't like a TV series or movie and would rather Netflix trade it out, but they have no problem with the genre.
    If you have enough people not thumbs downing a show because they don't want it to affect their personal algorithms, even though that show really isn't liked, then Netflix will just end up being a site with a bunch of "meh" shows and a few that people like.

    I find it ridiculous they continue to increase the cost of their service, but their quality keeps going down.

  23. Reni Gauthier
    October 31, 2018 at 1:42 am

    I always have wifi only as the setting for netflix both in general and for downloads, however every now and then this setting revetrs back to data and my wifi is turned off so I end up using significant data. How do I stop this from happening. It ends up costing me extra money because I unknowingly use extra data.

  24. John frank
    October 15, 2018 at 12:26 am

    Nothing that I add to my list is showing up if I go back into the show or movie it's ticked but if I return to my list they're gone.

  25. Staci Brower
    October 6, 2018 at 2:16 am

    When I try to search it ALWYS tells me there are no results. Even if I type in ONE letter. Or search for something I’m already watching and know it’s there. What the heck???

  26. Amy
    September 28, 2018 at 3:23 pm

    The search feature on my Netflix app simply does not work. It WILL NOT give any result. Even for a show/movie the I know is on Netflix. What gives? Using Netflix on an iPad that (knock on wood) has not other issues.

  27. Mandy
    September 19, 2018 at 10:15 am

    I opened Netflix and all of a sudden my profile options are missing. I can see them in the app on my phone but I don’t have a way to access them on my TV. I reset Netflix and it will only allow the main account to display.

  28. Kate
    August 26, 2018 at 10:36 pm

    I am watching Netflix.
    Sometimes I try to fast forward and it goes back to the beginning and won’t let me fast forward to where I was at. Even if I go back out of it and turn off my Apple TV and back on. Today it’s not too bad because I’m 5 Minutes in and I can re watch 5 minutes, but when I’m right at the end of a 40 minute show it’s really annoying.

  29. D.G.
    August 22, 2018 at 7:29 am

    Netflix could provide a logical and systematic way of categorizing their shows, so we could find what we want to watch fairly easily. But they go out of their way to disorient us, providing nonsensical and overlapping categories, none of which is ever consistent nor comprehensive. They also switch up the visuals every now and then, so you can't always identify a show by it's "poster." I know there must be some financial goal here. But I don't know enough about finance and computer algorithms to understand their reasoning. All I know is that it drives me insane. And I have to search through their 4700 (plus) shows by going to another website entirely. GRRR!

  30. E. Gosik
    August 15, 2018 at 7:51 pm

    I get a TON of foreign content.
    How do I stop it?

  31. Peter
    July 27, 2018 at 2:06 am

    Shows I have watched stay in "My List".
    Can delete from "My Activity" but then have no record of how I rated it and it is not used for my recommendations.
    Any suggestions for removing watched shows from "My List" and retain these features.

  32. Foxtratocaster
    July 22, 2018 at 11:43 am

    hi. I can't skip intro openings on chrome via Android app. what the heck?

  33. Karen
    June 21, 2018 at 11:24 am

    I just started a Netflix trial and I’m wondering why the main user profile isn’t password protected. So my other profiles can basically gonin and change any settings at any time but the parental controls and all that is good for is the maturity ratings. Is this correct? I thought Netflix would be a little more locked down and protected than this.

    My 4 year old figured out how to change everything within 10 minutes of supposedly just being able to watch his shows on his kids profile. Anyone know anyway around this?

  34. Bree
    June 14, 2018 at 6:05 am

    Some tv series on netflix don't have the episode descriptions under the episode title. Usually part way through the series. I use Netflix on my android so sometimes I have to go back to the last episode I actually watched and not having descriptions makes it hard to find the right episode.

    • Lena
      July 27, 2018 at 6:49 pm

      I’m having the same problem except I can’t see the descriptions of any movie or series, all I see are the ‘ hashtags’ it’s really annoying.

      • Holly M
        August 11, 2018 at 7:15 am

        Me too!! I wish I could read a description and not have to watch a trailer.

  35. Maria
    May 31, 2018 at 4:20 am

    Hey, great article! I just got a notification from my netflix app that Flash season four is available on Netflix, but when I open the app it's unavailable. Is this common? It's happened to other shows as well. Thanks!

  36. Nicole Trejo
    May 27, 2018 at 11:45 pm

    I can't stand the suggested feature at the top of the page when you first open Netflix. Like can't. stand. it. It's film, now, too, so it accosts you when you open the page. I rarely like their suggested shows. How can I get rid of that first plug to watch whatever they have featured at the moment?

  37. Maddie
    May 21, 2018 at 2:39 am

    When you try to watch something and it says that you are using too many screens, so you get off of one, but then it still says that you are using it, but you're not.

  38. Brian
    May 18, 2018 at 7:17 pm

    I would like a way to dismiss titles that I have no intention of ever watching. I get these extremely annoying titles that show up as first one when I sign in and they don’t seem to go away for a long time.

    It would be great if Netflix would give users the option of not seeing the introduction when scrolling through titles. I preferred when the title and description were static and silent.

    • Corry
      June 29, 2018 at 10:19 am

      Me too. I have to scroll past the same titles I will never watch again and again and again ... would be great to have a 'not my list' that I could banish them to!
      Any tricks for stopping them from continually showing up?

  39. Victor Wiggins
    May 11, 2018 at 7:13 pm

    Having problems seeing movie's on Netflix but i can hear movies,what could be the problem?very annoying

  40. Victor Wiggins
    May 11, 2018 at 7:10 pm

    I can hear the movies on Netflix but it's not showing me the movies,what could be the problem?very annoying,Netflix went up on there prices but always having problems,damn shame

  41. Tinka
    May 7, 2018 at 7:18 pm

    I have a problem, I think its just something netflix needs to fix, becouse I’m watching under the dome. But somewere on a preticulair moment you can only hear the background music, the voices are gone...

  42. Hawk
    May 5, 2018 at 1:51 pm

    I've been with Netflix for years and just yesterday I turned in TV and Netflix, "My List" is gone and appears to be replaced with, "Watch List" and in the 'watch list are movies I added plus all the movies that I 'Removed from My List after I watched them. I called Netflix and they said they keep the movies so we can finish watching them and two other reasons, which means they have no idea. Of course I asked whats the use of having the "Remove from my List" if netflix is going to keep putting them back on and making us scan through hundreds that we watched to find ones we didn't watch. Just non-sense answers.

  43. Tammy Kay Williams
    May 2, 2018 at 4:34 am

    I loath with a passion the feature that askes you if you want to continue watching especially when you are playing a kids cartoons. The little kid can't click on it and your busy and have to stop every 30 min to go put it back on it so annoying I don't want to use them anymore.

  44. Deb
    April 25, 2018 at 2:54 am

    I want to see the credits at the end of the movie or show. I have a Roku player. I have disabled the autoplay feature in my Netflix settings, but the closing credits still get pushed to the upper left corner. Ugh

    • AJ
      May 25, 2018 at 5:01 am

      I agree. I have complained about this feature for ages. It's annoying, disruptive and disrespectful to the filmmakers. I feel If you are are paying for a service you should be able to watch without interruption. . Bottom line is that they won't do anything to fix this issue because it has no impact on new subscriptions.

  45. Kay
    April 16, 2018 at 8:50 pm

    It would be REALLY great if there was a way to pin the "my list" to the top of the app, I usually search the website once a month or so & find things I think I'll like then I add them to my list so I don't have to spend the time searching when I would actually like to watch something.

    Anyway, I use it on my TV & currently I have to scroll through 10-20 rows just to find it, it's SUPER annoying.

  46. Kiimberly
    April 16, 2018 at 4:44 am

    I can only watch some shows like example shameless the new one only on data and I don't no why

  47. Maisie ogren
    April 12, 2018 at 1:35 pm

    Everytime I turn t.v. on TV always ask if I want to up grade also keeps cutting out.. idk what's wrong with netflex.

  48. Bob
    April 9, 2018 at 8:34 pm

    Can I find out in advance if a movie is not in English before I start it.

  49. Lois
    March 24, 2018 at 3:45 pm

    How can I keep the credits rolling at the end of a movie? I want to see them and can’t figure out how to prevent Netflix from minimizing them. Similarly, how can I disable the auto play feature for TV episodes? Thanks.

  50. Sunnie
    March 19, 2018 at 10:27 pm

    My biggest irk right now is the fact that I can't see more than about 50 items when I go to My List, and I know I have more like 400+ things saved in My List. It's been happening in Chrome which I use regularly, I even tried MS Edge but similar results. I even tried adding something new to my list but doesn't help. Yet I can scroll through My List while on my TV using one of them apps so I know all my choices are still saved but that doesn't tell you if something is ending. Only thing I haven't tried yet is deleting cookies and restarting my computer. Pretty much like stated in this article I rely on reviewing the My List feature regularly so I could see what was going to be expiring soon!! Grrrr

  51. Neil Bowen
    March 16, 2018 at 11:37 pm

    How do I remove the popup saying Netflix
    Watch Netflix on your phone or tablet
    Get the free app
    This happens every time I click on a movie and wont allow me to watch the show

  52. Hammjd
    March 4, 2018 at 9:33 pm

    How do I stop getting “series” recommendations? I only want movies, not tired old series or even all these “netflix originals”. Not saying they’re good or not, but I’m not going to Netflix to watch TV - only to watch movies.

  53. Mel
    February 27, 2018 at 2:10 am

    My Netflix keeps switching to Italian whenever I start a new episode even after I've changed the settings. Super annoying.

  54. Josh
    February 26, 2018 at 3:18 am

    The subtitle tracking is consistently off. This makes it nearly impossible to enjoy watching a foreign film. Any suggestions on how to fix this?

    • Debbie
      April 21, 2018 at 8:31 pm

      I've contacted them about issues with subtitles and to be blunt, they don't care. I was watching the X-Files and there are episodes with non-English dialogue and there's no translation, not hard-coded or with the English subtitles on. It says "Speaks Russian" on the screen. And the dialogue is important to the episodes. The best you can do is contact them & hope they care enough to fix it. It's really frustrating because I have to use subtitles for what I watch.

  55. Jacqueline
    February 13, 2018 at 9:47 am

    On my android Netflix app, i had 10 seconds fast forward and 10 backwards. They both magically disappeared while the app was open ( I use the App constantly). Now, it, again for lack of a better term, magically reverted back to the old only rewind 30 seconds. I checked to make sure it was up-to-date to see if that was an issue, no latest issue no problems there. After going through everything I could think of I even got desperate enough to uninstall and reinstall the app, therefore having to re download all shows I already took the time and data to download. Still no luck, I'm stuck with only 30 rewind and a seemingly reverted format for no apparent reason. Can anyone please help me?

  56. Robert McKay
    January 24, 2018 at 2:50 am

    When I watch the new ‘preview’ feature on my iPhone 6 the audio doesn’t work and they only show with on closed captions. Any idea how to change this?

  57. Ashen
    January 6, 2018 at 9:14 pm

    i have an issue when watching on my PC. If i miss part of the show, or want to go back partway in a movie as a "what the heck was that?" happened, I will use my mouse to pull the progress bar back to see it again. half the time, though, the "paused screen" comes up, but the movie is still playing from the spot i pulled the progress bar back to. I end up having to click the back arrow in my browser, and then clicking the movie again.

  58. Ben
    January 4, 2018 at 9:49 pm

    No "mark as watched" option for when you've watched half the series elsewhere but want to use Netflix afterwards. It J means you're constantly returned to the beginning of the series and you're never notified when new episodes arrive as it constantly says there are new episodes.

  59. Bob
    December 21, 2017 at 11:02 am

    For the love of Bob, let me hide stuff I already watched, and mark stuff as 'not interested'.

    • Anne
      January 5, 2018 at 5:57 am

      I agree would love to not have scroll through items I have already watched or not interested in.

      • Jacqueline
        February 13, 2018 at 9:50 am


  60. Tasha
    December 16, 2017 at 12:15 am

    Stop playing trailers when one is browsing. It is so annoying. I don’t even browse anymore. Just skip shows unless I can work out if I want to see them before the trailer starts

    • Brian
      May 18, 2018 at 7:21 pm

      Yes! Agreed.

  61. can’t chill with netflix
    November 21, 2017 at 5:32 pm

    I’m glad to know I’m not the only one having problems with Netflix not rewinding. I often turn on Netflix in the evening when I’m finished working and there’s a lot of commotion as others are coming and going — it’s really annoying that I can no longer stop on occasion and rewind a minute or two to catch what I missed.

  62. Jessica Ross
    November 18, 2017 at 5:43 am

    When I try to go back (rewind) during a show it does not work. I get an error message ( NaN:NaN:NaN ). I reset my smarthub and logged back into Netflix but still no change.

    • Ericka
      November 18, 2017 at 6:42 pm

      I’m having the same issues just started yesterday evening. Family members are having the same issues. You’re not alone it’s aggravating.

  63. lenny
    November 8, 2017 at 12:47 am

    I like to see the red line under movie that i watched that says resume right at end of movie so I know I watched the movie and won't mistakingly watch it again!!! Please, viewing activity is a joke because you can watch a movie for 2 minutes and it says you watc.hed the movie. Netflix, you need a better way to show people they watched a movie already.

  64. Sue
    November 2, 2017 at 2:58 pm

    Whenever I start a show on Netflix, if I rewind a little to go back and hear /see something again, the actual picture on the screen keeps getting smaller and smaller. Is there anything I can do about this?

  65. Chris
    October 29, 2017 at 1:17 am

    When I watch sth, there is like a small 'back' symbol in the lower right corner... How do I get rid of it???

  66. Dave
    October 24, 2017 at 1:21 am

    This more of an Apple problem, but when I watch Netflix on an iPad mini, subtitles ruin the black levels and brightness. Especially with letterboxing.

    Anyone know how to fix that?

  67. Paola
    October 3, 2017 at 2:10 pm

    While watching House of Cards, I get to about 30 minutes in and then all of a sudden the screen goes black and it asks me to rate the show. It has happened to 4 episodes.

  68. Fred
    October 1, 2017 at 7:41 pm

    Stopping Netflix when program has finished problems ?

  69. Vita
    September 25, 2017 at 9:55 am

    In my list how can you filter watched/unwatched items? because in my list a have both and get quite frustrated when i start watching something and after 10 min i know that i watched that already

  70. Linda Gonzales
    September 18, 2017 at 1:20 am

    Thinking about canceling my Netflix account because you show the same movies over and over again. I would like some newer movies and different older movies.

    • Dave
      October 24, 2017 at 1:14 am

      That comment you made is not going to be seen by Netflix.

  71. Badump
    September 16, 2017 at 6:52 pm

    Why do the end credits not play through and it automatically will start a trailer for something that they feel i should check out? It totally ruins the end of a movie

  72. T
    September 7, 2017 at 11:24 pm

    Everytime i pause what i am watching for more than 4 seconds and then press play again, if I'm watching a show and I'm halfway through an episode it will jump to the next episode in the season and is driving me nuts. This also happens with movies only it will go back to the menu screen. Is this happening to anyone else??

    • Robert McKay
      January 24, 2018 at 2:59 am

      Why doesn’t Netflix indicate which movies are only available in a foreign language? I don’t mind subtitles but sometimes it’s frustrating to sit down to watch something (I’ve been looking forward to) only to find that it’s not available in English.

      • LG
        February 12, 2018 at 8:32 pm

        God I wish they'd do something about this. It's because of this I had to stop using Netflix altogether. I'm paying for something I haven't used in months. I remember they would at least put the language in the movie info section, but now it's no longer the case. This is what happens if you watch a few WWII documentaries. Now my results are filled with foreign language titles.

        I have nothing against foreign language titles, and I use subs even in English audio, but there are times I'm typing or have to turn away from the TV for a minute or two. With foreign audio, I'm lost the minute my eyes leave the screen.

        Why on earth are they preventing this from being fixed? I'm quite certain this is intentional.

        • Dave
          March 17, 2018 at 9:49 pm

          Yep, my big pet peeve with Netflix. Chatted with them about this and they only offered a canned response about wanting to showcase all of their films. ie just trying to get us to watch something that the movie producers are hoping we might get sucked into. Same with the ratings system now in use. Pretty worthless.

  73. Todd Haemmerle
    September 2, 2017 at 4:25 pm

    I am watching Netflix on roku2 and recently the subtitles will automatically stop without me manually turning them off. I can make them come on again if I pause/play, but it's very frustrating because I have to keep rewinding to the part I want subtitled, making sure I don't go back too far or else the subtitles will turn off again by the time the scene I need subtitles for arrives. I wish the subtitles would just stay on. Anyone else have this problem or found a fix? Thanks!

  74. Patricia Muoni
    August 26, 2017 at 6:43 pm

    Everytime I try to play a movie it says* watch netflix on you phone or tablet, get the free app and when I press on get the free app it gets stuck there.

  75. PattyP
    August 24, 2017 at 5:16 am

    My List has been grayed out and would not populate on my Sony Blu ray for many months. Yesterday or day before, it suddenly displayed and worked perfectly. It was there this morning still, but tonight It has completely disappeared. Not just grayed out, the whole line of boxes is simply gone. If that wasn't bad enough, Previously Watched has completely gone too. I don't like most of the recommendations and have been watching at least 3 different things I can't access. I have over 100 items in my list and can't access. I don't want to go watch on my PC. I know the problem is Netflix. I guess they have so many subscribers now they just don't care.

    • Jeff
      November 28, 2017 at 3:13 pm

      We're having the same problem Patty. That's why I visited this site - to see if there are any solutions offered here.

      • PattyP
        November 28, 2017 at 4:55 pm

        Jeff, I've decided that since I was going to be buying a new TV, to get a smart TV that was "Netflix Approved". I had been watching through a BluRay player that allows you to add a Netflix app, but it and the TV were something like 7 to 8 years old and I was always having issues with Netflix and it not supporting captions from Aamazon Prime. I have a suspicion the problem lies mainly in incompatability (even though I had a device that was supposed to work with Netflix) due to the age of the devices. I am upgrading everything, but I hate replacing devices that are otherwise still working properly.

  76. Richard Stone
    August 23, 2017 at 5:56 pm

    My account is set for English and I've checked that and it list to play in English but when I want to watch my movie it plays in Spanish. I'm currently in Ecuador and I have two other accounts and they play in Spanish. This just happened over the past two days as it was working fine but today it started this.
    I logged out and re logged on and I changed to English again but still playing movies in Spanish.

  77. Monika Smith
    August 3, 2017 at 10:32 am

    I was watching a Movie I belief it was called The Box, about a little Boy on the Subway next to an older Man that opened a red Box and showed the Boy what was in there, then the Movie was gone. It was on my Downloads. Did anybody had this happen before? It really upset me. Can you help! Pls.

  78. Tyler
    August 1, 2017 at 4:07 am

    I watch Netflix often and when I watch shows I rate them expecting to get more movies similar but every time I log on I see the same movies over and over. The movies I don't want to watch and the ones I've watched again and again because that's all the movies that show up. How do I get more options without going online to look up movies each time.

  79. Lois
    July 23, 2017 at 12:15 am

    This is why Netflix has gone downhill this past year.
    1. The star ratings helped people select movies and now they are gone. The % numbers mean nothing to me and others when trying to select a movie.
    2. There are less good movies available and a large percentage are now foreign films with subtitles.
    3. Putting the same film in different categories is a ploy to make to make it look like you have a large selection of movies when actually the availability of recent good movies has declined.
    I used to love Netflix and recommend it to my friends. Not anymore!

  80. Kathy lohn
    July 20, 2017 at 10:17 pm

    Newer movies work fine, but when I try to watch older movies or documentaries, they stall.
    They stop and start constantly. Does anyone know what I should do?

  81. Mike
    July 17, 2017 at 8:10 pm

    Why is box art or movie posters blank? I have ongoing finger pointing between ISP and Netflix? The troubleshooting tips provided by Netflix is not resolving the issue.

  82. Suz
    July 1, 2017 at 8:39 am

    My kids were on my parents Netflix account at there house using my laptop .... I am now trying to sign in under my account at home and it won't - just keeps referring back to my parents details !!!
    I can sign in on my phone though
    It's doing my head in

  83. Colleen brillhart
    June 25, 2017 at 11:37 pm

    Can you guys please put all the international movies together ? Or is there a way we can do that . There are a lot more of these now and that's all great but there is no indication by the title or in the summary of what the movie is about. I have to start watching it or look at the actors names

    • Patty Pritchett
      July 10, 2017 at 12:12 am

      There is a Netflix-related extension for Chrome that will show you all the hidden Netflix categories. There are over 200 categories that can get pretty specific. "International Movies" may be the category you are seeking. When you add the extension, it puts a little red "N" button in your browser bar. In your browser, click on the "N", and a drop down menu lets you explore all the available categories. Click on any category, and a page with the usual movie box art will pop up, but you will find tons of stuff that you will never see on you home page.

      If you don't use Chrome, search Google for "Netflix Categories". There are probably apps for phones and/or other ways to get there. Nextflix itself likes to keep stuff like this hidden apparently so geeks can find "hidden treasures".

      I remember seeing a way to directly type in a web address of each of over 200 categories, which I downloaded into a text document. Just add the code to the end of this URL: , where the category replaces those 4 stars.

      Action & Adventure: 1365
      Action Comedies: 43040
      Action Sci-Fi & Fantasy: 1568
      Action Thrillers: 43048
      Adventures: 7442
      African Movies: 3761
      Alien Sci-Fi: 3327
      Animal Tales: 5507
      Anime Series: 6721
      Art House Movies: 29764
      Baseball Movies: 12339
      Basketball Movies: 12762
      Boxing Movies: 12443
      British Movies: 10757
      British TV Shows: 52117
      Campy Movies: 1252
      Children & Family Movies: 783
      Classic Action & Adventure: 46576
      Classic Comedies: 31694
      Classic Dramas: 29809
      Classic Foreign Movies: 32473
      Classic Movies: 31574
      Classic Musicals: 32392
      Classic Romantic Movies: 31273
      Classic Sci-Fi & Fantasy: 47147
      Classic Thrillers: 46588
      Classic TV Shows: 46553
      Classic War Movies: 48744
      Classic Westerns: 47465
      Comedies: 6548
      Comic Book and Superhero Movies: 10118
      Country & Western/Folk: 1105
      Courtroom Dramas: 2748
      Creature Features: 6895
      Crime Action & Adventure: 9584
      Crime Documentaries: 9875
      Crime Dramas: 6889
      Crime Thrillers: 10499
      Crime TV Shows: 26146
      Cult Comedies: 9434
      Cult Horror Movies: 10944
      Cult Movies: 7627
      Cult Sci-Fi & Fantasy: 4734
      Cult TV Shows: 74652
      Dark Comedies: 869
      Deep Sea Horror Movies: 45028
      Disney: 67673
      Disney Musicals: 59433
      Documentaries: 6839
      Dramas: 5763
      Dramas based on Books: 4961
      Dramas based on real life: 3653
      Education for Kids: 10659
      Faith & Spirituality: 26835
      Family Features: 51056
      Fantasy Movies: 9744
      Food & Travel TV: 72436
      Football Movies: 12803
      Gangster Movies: 31851
      German Movies: 58886
      Horror Comedy: 89585
      Horror Movies: 8711
      Independent Action & Adventure: 11804
      Independent Comedies: 4195
      Independent Dramas: 384
      Independent Movies: 7077
      Independent Thrillers: 3269
      Kids Faith & Spirituality: 751423
      Kids Music: 52843
      Kids’ TV: 27346
      Martial Arts Movies: 8985
      Martial Arts, Boxing & Wrestling: 6695
      Military Action & Adventure: 2125
      Military Documentaries: 4006
      Military Dramas: 11
      Military TV Shows: 25804
      Miniseries: 4814
      Mockumentaries: 26
      Monster Movies: 947
      Movies based on children’s books: 10056
      Movies for ages 0 to 2: 6796
      Movies for ages 2 to 4: 6218
      Movies for ages 5 to 7: 5455
      Movies for ages 8 to 10: 561
      Movies for ages 11 to 12: 6962
      Musicals: 13335
      Mysteries: 9994
      Period Pieces: 12123
      Political Comedies: 2700
      Political Documentaries: 7018
      Political Dramas: 6616
      Political Thrillers: 10504
      Psychological Thrillers: 5505
      Quirky Romance: 36103
      Reality TV: 9833
      Religious Documentaries: 10005
      Rock & Pop Concerts: 3278
      Romantic Comedies: 5475
      Romantic Dramas: 1255
      Romantic Favorites: 502675
      Romantic Foreign Movies: 7153
      Romantic Independent Movies: 9916
      Romantic Movies: 8883
      Satires: 4922
      Sci-Fi & Fantasy: 1492
      Sci-Fi Adventure: 6926
      Sci-Fi Dramas: 3916
      Sci-Fi Horror Movies: 1694
      Sci-Fi Thrillers: 11014
      Science & Nature Documentaries: 2595
      Science & Nature TV: 52780
      Screwball Comedies: 9702
      Showbiz Dramas: 5012
      Showbiz Musicals: 13573
      Silent Movies: 53310
      Slapstick Comedies: 10256
      Soccer Movies: 12549
      Sports & Fitness: 9327
      Sports Comedies: 5286
      Sports Documentaries: 180
      Sports Dramas: 7243
      Sports Movies: 4370
      Spy Action & Adventure: 10702
      Spy Thrillers: 9147
      Stage Musicals: 55774
      Stand-up Comedy: 11559
      Supernatural Thrillers: 11140
      Tearjerkers: 6384
      Teen Comedies: 3519
      Teen Dramas: 9299
      Teen Screams: 52147
      Teen TV Shows: 60951
      Thrillers: 8933
      TV Action & Adventure: 10673
      TV Cartoons: 11177
      TV Comedies: 10375
      TV Documentaries: 10105
      TV Dramas: 11714
      TV Horror: 83059
      TV Mysteries: 4366
      TV Sci-Fi & Fantasy: 1372
      TV Shows: 83
      Vampire Horror Movies: 75804
      Werewolf Horror Movies: 75930
      Westerns: 7700
      Zombie Horror Movies: 75405

      • D.G.
        August 22, 2018 at 7:49 am

        Sure, but why does anyone have to go to all that trouble? Why doesn't Netflix categorize their shows in a way that is searchable, regardless of whether one uses Chrome, or Firefox or IE or whatever. Maybe they should scrap the huge number of overlapping (and really not representative) categories. Ideally, each show should fall into only one category or subcategory. That's an oversimplification. But having 200 or more overlapping categories that aren't readily available to everyone seems crazy. I don't know . . . it's just seems so pointless.

  84. Richard
    June 20, 2017 at 10:14 pm

    I don't like having to start watching a movie to find out what the audio language is. Is there a better way?

    • Squalle
      June 22, 2017 at 10:24 am

      This is a big annoyance for me as well. Nothing like reading about a movie, thinking "wow, that sounds awesome" and then getting five minutes into it before finding out it's in Bulgarian... or Swahili.

      • Colleen brillhart
        June 25, 2017 at 11:37 pm

        Me too! Same issue !

  85. Kim
    June 5, 2017 at 6:46 pm

    When I turn my Netflix on it automatically reverts to a cartoon. It doesn't open with the page where I can choose my or my sons account and I cannot choose what to watch. How can I fix this?

  86. Chris Meadows
    May 27, 2017 at 12:42 am

    Here's one. "How can I watch a Netflix movie with distant friends?"

    The answer is third-party site Rabb.it -- http://rabb.it -- which virtualizes a web browser and adds webcam, voice, and text chat to it. You can watch your favorite movies together AND see the reactions on your friends' faces, as long as they have webcams. Works with other services, too, like YouTube, DailyMotion, movies you've ripped and uploaded to your Google Drive space, etc., or indeed nearly anything that can be displayed as a web site. (Though sometimes these services block Rabb.it as a proxy site.)

    Limited to 720P, but then, it's not taking up the entire screen in any event.

  87. Denise
    April 3, 2017 at 3:47 pm

    When a Netflix episode has ended and the next episode begins the screen is frozen on the credits from the first episode yet the sound is airing the next episode. The only solution I have found is to turn everything off and start a different Netflix show. This is super annoying and making me wonder if it is worth the monthly fee.

  88. Alan Duquette
    March 26, 2017 at 6:09 am

    1. There is no way to add titles while in the dvd queue to the "my list" titles once they become available. Also sometimes I get dvd's of the titles because they become available when I was not looking.
    2. Devices take a long time to update available titles in "my list" in after those titles are added to "my list" online.

  89. Billie
    March 5, 2017 at 4:23 pm

    I have tried everything possible to remedy a problem when trying to do a search or browse movies on Netflix. Whenever I press the button to enter a letter in the search it skips 2 spaces so I can't get to the appropriate letter. The same happens when I try to choose a movie. It skips over movies by 2 spaces and skips rows by 2. Any thoughts? TYIA

  90. hate neflix bugs
    March 1, 2017 at 2:09 am

    worthless article

  91. Carlos
    February 22, 2017 at 11:23 pm

    Every time I enter Netflix In my smart tv I am prompted to log in by writing my email and password. I want to avoid this boring procedure. Hoy can I do it ??

  92. Chris
    January 30, 2017 at 4:58 am

    When I select a movie, it has a write up i want to read displayed, and a menu including "play". Why do they have a play button if it is already playing in the background, and how can i stop it without closing the window. I want to read about it and decide to add it or watch it, but instead everything disappears as the movie continues to play.

    • Patty P
      August 24, 2017 at 4:42 am

      Devices can vary a lot and each can have it's own quirks. I usually use the Stop button, then go to the More Episodes tab and the short description is there. You must use arrows keys to land on an episode to see the description of the series. Pushing Enter will nearly always start something playing. If you decide not to watch it, use left arrow from there to get back to movie lists.

  93. Mike
    January 14, 2017 at 11:33 pm

    I watch on a bush smart tv, from time to time the picture zooms in to maybe half or quarter of the original screen size, each time it does this a very fine fuzzy line appears at the top of my screen, I try changing the screen size on my tv but nothing happens, I just have to wait for the problem to fix it self.

  94. diego
    January 13, 2017 at 12:32 am

    I have an RCA smart tv and when I see the menu I have no option to scroll down to see the last categories available. How can I access them?

    • Patty P
      August 24, 2017 at 4:46 am

      No up or down arrows on your remote? If that's the case, I have managed at east once to find a compatible remote for a device with the same problem, but it took hours of Google research. Other people are havi,g the same problem you are with same device. Keep looking and asking. Good luck!

  95. Mikey
    January 5, 2017 at 9:57 pm

    I've noticed that some shows on my Xbox won't show up on my iPhone and vice versa. Why is that

  96. Chris
    December 13, 2016 at 3:25 am

    When watching Netflix on iPad the time shows at the top while something is playing. Is there a way to make this stop?

  97. Bill
    August 27, 2016 at 3:40 am

    Are you still watching? GRRRRR!

  98. Maggie Smith
    August 26, 2016 at 10:35 pm

    Two things, closed captioning is wonky. It will be there at the beginning of the show, but gets lost as the show proceeds. I don't like having to pause what I am watching, go to subtitles so that closed captioning will start again.
    Secondly, I really wish I didn't have to assure Netflix that I really want to continue binging every 3 episodes.

    • Kelsey Tidwell
      November 20, 2016 at 4:23 pm

      I betcha the captioning issue is related to the fact that Netflix streams shows in segments instead of in one long video. Something must be disabling it at the point where two segments meet.

    • Danyel
      July 29, 2017 at 9:00 pm

      I agree...I also have to take subs off, then put them back on, while bing watching, each time the next episode starts. What's the point of having auto play if you have to mess with it.

  99. Pierre
    August 26, 2016 at 12:33 am

    Subtitles do not work on xbox one. Extremely annoying. There seems to be no answer.

    • Anonymous
      August 26, 2016 at 1:30 am


      Use a different client. It's Netflix. It runs on everything.

      • Pierre
        August 26, 2016 at 1:52 am

        I suppose I could run in it in the xbox browser, but the xbox client should work. I pay for the pleasure, I expect subtitles to work.

  100. Anonymous
    August 25, 2016 at 2:05 pm

    I stopped using Netflix beause of region based restrictions (I live in Argentina), over here the few availble shows are 2-4 seasons behind. Im not paying to watch what I already have available to me on my local channels.

  101. Anonymous
    August 25, 2016 at 1:59 pm

    It's much easier to scroll through Netflix and add titles to your watch later and DVD queues on a PC-based web browser than the crummy remote driven interfaces on many set top boxes, game consoles and smart TVs. If you're spending 40 minutes looking for something to watch, keep in mind that you can gather some options before evening TV time.