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It’s fair to say Samsung isn’t having a good month. September began with the Korean company recalling every single Galaxy Note 7 handset ever manufactured due to some batteries exploding. And September is ending with reports of Samsung washing machines also exploding.
The Consumer Product Safety Commission (CPSC) is investigating claims that Samsung washing machines are experiencing “safety issues”. These “issues” affect “certain top-load washing machines made between March 2011 and April 2016”.
This investigation comes just a few months after a class-action lawsuit was filed by owners of Samsung washing machines.
As reported by Law360 in March, Suzann Moore and Michelle Soto Fielder claim Samsung “exposed them to unreasonable harm and unjustly received their money by selling them brand-new washing machines that exploded violently in their homes just a few years later, causing significant damage”.
I put a Samsung Galaxy Note 7 inside a Samsung washing machine and now I own a nuclear warhead.
— Rock (@TheMichaelRock) September 29, 2016
Is Your Samsung Washing Machine Affected?
Samsung has admitted there is a problem with some models, issuing an official statement saying, “In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items.”
In light of this, Samsung is advising customers who own the affected models to use “the lower speed delicate cycle when washing bedding, bulky or water-resistant materials”. Everyone in the U.S. who owns a Samsung washing machine should check to see whether their model is affected.
Having one product exploding in people’s faces is bad enough, but Samsung is now facing a second safety crisis. Which really isn’t going to do the company any favors in terms of customer satisfaction and brand awareness.
Do you own any Samsung products? Or even one of their washing machines? Is this duo of safety issues affecting what you think of the Samsung brand? And are you likely to think twice before buying a Samsung product in the future? Whatever your thoughts, please let us know in the comments below!
Image Credit: G0d4ather via Flickr