Internet Security

Is AliExpress Legit and Safe to Buy From?

James Bruce Updated 04-12-2019

AliExpress is the international arm of the Chinese retailing giant AliBaba, aiming to challenge online giants like Amazon and eBay.


But is it safe to shop there? How long will items take to arrive, and what happens if they don’t? Is AliExpress legit? And are you more likely to be the victim of fraud if you shop there? Here are the answers you need.

What Is AliExpress?

If you’re not familiar with AliExpress, here’s a quick primer: it’s a huge online retailer owned by The Alibaba Group, a multi-billion dollar corporation that started as a business-to-business buying and selling portal. It has since expanded to business-to-consumer, consumer-to-consumer, cloud computing, and payment services, as well.

To give you an idea of just how big Alibaba is, they reported over $25 billion in sales on Singles’ Day (November 11) 2017.

What is AliExpress?

AliExpress is Alibaba’s online consumer marketplace for international buyers (while TaoBao is for China). It allows small businesses in China to sell to customers all over the world. Just like Amazon, you can find just about anything there. Unlike Amazon, all of the sellers on AliExpress are a third party: AliExpress itself does not sell anything. They just provide the marketplace.


Hence, AliExpress products may look legit, but you’re not always getting a good deal.

Why Is AliExpress So Cheap?

If you browse some of the products on AliExpress, you’ll probably notice right away that many of the prices are really low. Why is this? There are two different distinct possibilities, both of which you’ll find in abundance on the site.

aliexpress raspberry pi bundle bargain

First, there’s the possibility that you’re buying directly from a manufacturer, which reduces the cost of selling to you. Costs for production in China are quite a bit lower than in other countries. The lax enforcement of intellectual property laws may also contribute.


A lot of electronics (like this 4WD Arduino robot How to Build a 4WD Arduino Robot for Beginners Read More we built) have fantastic prices on AliExpress, because they’re made in China and you can buy them direct, avoiding the retail markup added by a middle-man.

The second possibility for an item being extremely cheap is that its either counterfeit or fraudulent (or semi-fraudulent, as in the case of the GooPhone I5 How to spot an iPhony! Are GooPhones as Good as iPhones? Do you own an iPhone 5? Or do you wish you could own Apple’s latest but can't afford the ridiculous cost? It may surprise you to hear that the iPhone 5 has a cheap knock-off... Read More ). China is known as a hotbed of counterfeit production, and AliExpress is no exception.

Taken together, AliExpress offers some really good deals, but not all products are legit. You can get all sorts of counterfeit items there, from electronics to clothing. Some sellers have also been known to defraud buyers by tricking them into paying before they receive an item and then disappearing with the money.

Of course, being able to tell the difference between a legit deal and a ripoff is crucial when buying something from AliExpress.


How Long Does AliExpress Take to Deliver?

All items on AliExpress have an estimated delivery time on the product page, and it’s usually anywhere from 20 to 60 days. Yes, two months is an awfully long time to wait for something you’ve bought online! In my experience, about two weeks is the average time it takes most items to arrive, but you certainly need patience to buy direct from China.

AliExpress delivery time estimate

Be aware that this will be even slower at certain times of the year, like Chinese New Year (around the start of February), and Single’s Day (11/11). I once made the mistake of buying some Christmas presents during the Single’s Day sale: a few of them didn’t arrive until the middle of January.

Nearly all shipments (even those with free shipping) will have a tracking number once shipped, but it may take a week to actually dispatch before a tracking number is added. After that, you should be able to follow the package as it floats around various Chinese postal centers, and after a long wait, arrives in your local country’s customs clearance office.


AliExpress delivery tracking example

If you don’t have a tracking number after 10 days, you should reach out to the seller. You won’t be able to open an official non-delivery dispute until the maximum delivery time has been exceeded though.

In six years and thousands of dollars worth of shopping on AliExpress, I’ve only had to open two cases for non-delivery. One could be tracked to my local customs office, but had been sitting there for a month. The seller offered to send it again, and sure enough, I actually received both packages about a month later. Another was never dispatched, and there was no tracking number. AliExpress issued a full refund.

The Hidden Cost of AliExpress: Import Taxes

If you’re new to having an item shipped to your country from abroad, you may not have a clear idea of the import taxes involved; or that sellers will often attempt to bypass those taxes on your behalf.

Nearly all countries have an import tax: a percentage value of the cost of the goods being imported that must be paid to your government when bringing something into the country.

In the EU, this is a 20% VAT that’s levied on nearly everything. It’s your legal responsibility to pay this, and the shipping company will pay on your behalf, then issue you the bill. They’ll also charge you a handling fee for the privilege; that’s another flat rate $10-15. Of course, this means that a $10 bargain gadget may not be such a bargain once the $2 tax and $10 handling fee is added on.

Many people are shocked to find these hidden charges, and end up leaving a bad review for the seller. As a consequence, you’ll find most sellers will automatically mark any packages as a low value “gift”, bypassing import duties. To be clear: this is illegal. You should pay your taxes. But unless you’re trying to pull off a large scale fraud, it’s not the sort of illegal which will actually land you in trouble.

Note that if you were trying to deliberately import something without paying the duty, you would need to do so using the slow, free shipping method. Express couriers like DHL have stricter rules and won’t carry packages marked as a gift. If something can only be shipped by express, factor in at least another 20% of the cost to pay on arrival before your package can be released.

What About AliExpress’s Quality of Goods?

In most cases, the goods you buy will be the same as those in the high street. However, sometimes you may find yourself unhappy with the product. For instance, perhaps the thickness of material for that dress is not as you expected. In that case, you should be realistic when contacting the sellers.

Unless there’s something specific in the listing that you can point to as being incorrect, simply not liking the goods you bought is not a good reason to demand a refund. So what can you do if you’re not happy?

  • Chalk it up to experience, and don’t buy from that seller again. If the item was actually delivered, and the product description and photo are accurate, AliExpress themselves won’t assist.
  • You might be able to negotiate a partial refund. If your first instinct was to review the product as 1-star, this is almost certainly no longer an option. Ratings are important, and may be your only bargaining tool.
  • You might be tempted to return the goods, but be very careful with this. Shipping something back to China may cost more than you paid for the item in the first place, and that cost won’t be refunded. Tracking items sent back into China is unreliable at best, and sometimes they can just disappear entirely at the Chinese customs office.

Be realistic about the price you’re paying. Check out some YouTube videos for an idea of the kind of quality to expect (apparently, “AliExpress haul videos” is a thing now).

The Real Danger of AliExpress: Fraudsters

AliExpress and Alipay are solid systems when it comes to security. They’re not invincible, but nothing is—and their track record is a good one, so you can be confident that you’re no more likely to have any of your information stolen via one of these services than you are using a more familiar service like Amazon or eBay (remember, even eBay has had a massive data leak).

However, there is one gaping hole in AliExpress: the merchant approval process. I can’t say what sort of process there is, as only merchants from mainland China are allowed to sell on the site, but there have been a lot of reports of scams on the site. So many, in fact, that the AliExpress Security Center has a section of fraud case studies and tips on how to avoid fraud (and we have our own tips to avoid fraud too) when buying from their site.


So how do you stay safe from fraudsters and scammers when shopping on Chinese sites Why You Should Buy Your Tech From China (And How to Do It Safely) There are some good reasons to buy tech products and gadgets from China instead of, say, Amazon. Here's what you need to know. Read More like AliExpress? The same way you do everywhere else. Here are four tips—if you follow them, you should have no problems.

1. If the Price Sounds Too Good to Be True, It Probably Is

Scammers reel you in with the promise of a once-in-a-lifetime deal (this is one of the strategies used in the recent spate of eBay fraud 10 eBay Scams to Be Aware Of Being scammed sucks, especially on eBay. Here are the most common eBay scams you need to know about, and how to avoid them. Read More ). Check other sites to see what the going rate is for whatever you want to buy, to make sure that the price on AliExpress isn’t far too low. If it is extremely low, you’re probably buying a counterfeit product or being set up for a scam. For non-branded goods, savings of up to 75% compared to a high street retail store are not unusual.

2. Use AliPay’s Escrow Service


Escrow protects you in a number of ways. First, your credit card details aren’t given to the seller, so you don’t have to worry about them stealing your identity, or going on a shopping spree with your card How Credit Card Fraud Works and How to Stay Safe Credit cards and gift cards are regularly stolen. How do thieves get your card? How can you keep safe from credit card fraud? Read More . Second, the payment isn’t released to the seller until you’ve confirmed that you’ve received your purchase. So if you get scammed, you can just get an easy refund from AliExpress, and not have to go through the long, painful, and probably hopeless refund process with the seller.

3. Check the Seller’s Feedback Before Buying


If a seller has a bad reputation for defrauding buyers, there will likely be evidence in their feedback and reviews. Be wary of sellers with any mentions of not delivering or sending sub-par goods. In the time I’ve spent on AliExpress, I’ve seen mostly positive reviews, and I’ve never had a problem getting what I’ve ordered. But it’s still important to be on the lookout.

4. Check Your Order Carefully When You Receive It

Because the escrow system allows you to withhold payment until you’ve received your order, you can confirm that you got what you paid for. Make sure everything is included, that it looks like what you ordered, and that, if you bought a brand-name item, it doesn’t look like a fake. Once you’ve marked an item as received, you have 15 days in which you can still open a dispute about the goods.

5. Never Buy Branded Goods on AliExpress

Branded goods are offered special protection in most countries. If you purchase fake goods, and your package is inspected, they will be seized. If you bought a lot of those goods and it looks like you might be trying to sell them on, expect a knock at the door from customs officials.

6. Be Careful With Storage and Memory Components

It’s a common scam even if you’re buying from a Shenzhen market stall, but even easier to pull off online. You buy a memory stick that reports itself to be 64Gb when put into Windows Explorer, but it’s actually a lot less. The firmware has been hacked, but you won’t know until you actually try to use the whole drive. The scammer is long gone with your money.

If you’re willing to risk it anyway, be sure to test the drive with a tool like h2TestW as soon as you receive it.

So, Is AliExpress Safe to Shop On?

The evidence suggests that shopping on AliExpress is indeed safe. However, be careful and be realistic. This is the same for any other online marketplace where also you need to think about how you can move beyond online reviews and shop smarter How to Move Beyond Online Reviews and Shop Smarter Here are some common sense methods to shop online and buy quality products without relying solely on reviews. Read More . Some, like Amazon, offer you more protections than others, but if you’re willing to pay attention to what you’re doing to save a lot of money, AliExpress is a fantastic option. Have the same questions about Wish? Check out our guide on how to shop safely on Wish.

Related topics: Online Security, Online Shopping.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Emma Richardson
    June 30, 2020 at 9:20 am

    I would suggest never buying from AliExpress. If the ordered item gets lost in transit, they just keep extending the 'Buyer protection' (what a joke) to prevent you from opening a dispute.
    There is no way to actually speak to a human. You will be old and grey before you get any satisfaction from Ali Express

  2. Sporsho
    March 17, 2020 at 1:34 pm

    Hey man, I just wanted to say the article was great and well made. So I plan on getting this VTOL plane drone hybrid I've been eyeing for weeks and finally decided to take the plunge and get one, and I've chosen Aliexpress because Banggood doesn't seem to ship to where I live. The price seems about right and it says I should receive it in about a month or so. Do I trust them and buy it? Or do I get it somewhere else because some of the comments I've seen here are really wild and I'm afraid that'll happen to me, I am just a kid and it took me a bit to save the money and if I happen to lose it I'd be devasted so please would you mind telling me should I order from there?.

    • James Bruce
      March 18, 2020 at 8:51 am

      If the shop has other ratings, and the product has been purchased by others already and with good ratings, then it's fairly safe to do so. However, bear in mind you may have to pay import taxes, which negate any savings.

      Also, international shipping is understandably slowed at the moment due to the virus outbreak. One month delivery would be unrealistic, I think. To be honest, I would hold off for at least 6 months while things settle down.

  3. S Bonnard
    March 14, 2020 at 9:57 pm

    Please do not use AliExpress. Their buyer protection program is bogus. I had a seller who only sent me a part of my purchase and when I tried to get a refund for the missing item, their customer service had me wait months without any resolution. I ended up losing money on the product that was never received. You can't get in touch with their customer service to resolve anything. You have to wait for their so called "Aliexpress Judgment Details" which keeps extending your wait time by weeks at a time with no end. The seller I dealt with knew the corrupt system and took full advantage of it. There is a hidden bureaucracy behind their inept website that is purposefully designed to keep the buyers in the dark. I would not recommend using this site.

    • James Bruce
      March 18, 2020 at 8:52 am

      That's not been my experience at all, in years of using the service, hundreds of orders, and only a few times having to request a refund.

  4. Chris Burck
    February 11, 2020 at 10:11 pm

    I do not see this AliEpxress Escrow page you refer to. Where do I find it on their site?

    • James Bruce
      February 12, 2020 at 7:52 am

      There's no specific page - that's just how AliExpress works. Make an account, order something, and seller doesn't get the money until you mark the order as delivered.

  5. markfilipak
    December 9, 2019 at 6:23 am

    I will never buy from AliExpress again. I was tricked into buying via fraudulent claims by two sellers. When the items arrived and didn't work as advertised because the fraudulent claims were... well, fraudulent, I was left with junk that cost more to send back than what I paid. The items were two power supplies that were marked for 110 VAC, but when received were for 220 VAC, and an 5.1 channel HDMI Audio Extractor that's supposed to decode 5.1 channel Dolby Digital or DTS, but only works with 2 channel PCM. If I'd bought from EBay, such sellers would pay for the return, but not AliExpress. Also, there's no way to contact AliExpress except through its on-line chat (when it works). The on-line chat Customer Service does nothing. Only buy things from AliExpress that are really cheap and that you can afford to throw away. Sending fraudulent goods back to China is expensive.

    • JenX
      March 6, 2020 at 4:27 pm

      I had the same experience when buying a tablet with faked OS, RAM and ROM and IMEI numbers. When Aliexpress stepped in to resolve the dispute I received a 50% refund, but then was prevented from leaving the seller (CARBAYTA Official Store) negative feedback because Aliexpress says that's against their policy once a dispute is settled.

      So that means the seller who has a 98.5% positive rating is allowed to keep their high rating and future buyers will forever be duped into buying fake goods.
      After being a client for more than a decade, I am never buying from Aliexpress again. Their policies just ensure the bad guys will always come out on top.

  6. Nives
    November 2, 2019 at 6:29 pm

    Aliexpress is getting worse
    Processing time is too long (sometimes 10 days). For opening dispute you mast wait mor than 60 days. Dispute will tane next 15 days (if seller refused to return the money). And after all you must wait more 20 days for refund.
    There are a lot of scammers, if the seller does not have the product you purchased he will provide a tracking number from another buyer (the seller will avoid automatic refunds when the order is not shipped)

  7. Metti
    November 1, 2019 at 10:23 am

    I use AliPrice to track price history on AliExpress, it's work!!!

  8. Tasos Mertzanidis
    September 21, 2019 at 12:00 pm

    Kungshu Phan Hardware Store is a fraud. He is merchant on Aliexpress and trust me, whatever he promise, do not believe him.

  9. Sassa
    July 26, 2019 at 2:46 pm

    Hey, just wanted to drop a line to say thanks for this article, really clearly written and structured, I'm glad Google lead me here while I was researching whether AE was okay to use.

    Okay, well, that and also, wow, some of the comments you've received on this article are wild, hahaha.

  10. Name
    July 24, 2019 at 4:57 pm

    No. My debit card number was stolen and my eBay account hijacked by one of the vendors on Ali Express, and they began to make purchases off eBay and a few foreign sites. I was able to recoup the bulk from the eBay sellers, so I did not lose much. I bought 6 sided dice from 3 vendors, so I don't know which vendor it was. The thief has a possible contact in Mequon, Wisconsin who intercepts the package there. The address was a vacant lot next to a Christian school. I have reported it to the police.

    • James Bruce
      July 30, 2019 at 9:12 am

      Or more likely, that had nothing to do with AliExpress. Presumably you used this debit card elsewhere around town, and not just online? Do you know it's much easier to steal a card number in person than over the internet? You really think a random chinese seller orchestrated a scam involving someone in Wisconsin buying things from eBay? Your jumps of logic here are astounding.

      • L Sai
        August 3, 2019 at 11:58 am

        whos jumping to conclusions now? thats Bruce logic for you.
        trust pilot + alibaba/aliexpress
        enough said
        a marketplace that sides with suppliers, and suppliers conning customers .. and still being allowed to trade ... no, this chinese site is not trustworthy at the fk all.

  11. Temitayo
    May 13, 2019 at 5:22 pm

    I placed an order on AliExpress for the first time about two and a half months ago. I haven't seen my order up till now. Is that how AliExpress operates? Please how do I get my order? My order number is: 99790381657575. Thanks.

    • James Bruce
      May 13, 2019 at 6:27 pm

      I don't work for AliExpress, so I'm afraid I can't look up your order. You should be able to login and check your order. Click Tracking, and if you havent received it, try disputing the order. Two months is usually the most I've had to wait - though depending on where you live, your country may have seized the goods at customs import.

    • Lilian
      August 28, 2019 at 5:34 pm

      2 months it’s not that long, just wait for them

  12. Lee Keller
    March 31, 2019 at 12:23 am

    You left off the part about how the sellers on here steal artists images and sell poor quality merchandise. I would almost guarantee EVERYTHING on this site with and ART image has been stolen (copyright infringement) . I have tried tirelessly to get my art removed. They are selling canvas prints, shirts, pillows, all sorts of crap with my art. They have a system for removal but it is IMPOSSIBLE to get work taken down.
    If you buy from them you are enabling theft from hard working artists, who work hard to market and sell our art...only to have it stolen!

    • James Bruce
      April 1, 2019 at 6:47 am

      That's a great point Lee, I'll be sure to add a note on this next time the article is due an update. It's not just artwork of course, any and all copyrights are ignored in China. Supermarkets openly sell counterfeit DVDs. I bought a random pack of stickers, and it was obvious the sellers had just typed a keyword in google images and grabbed a bunch of ones that looked cool or were high enough resolution. It isn't the place to discuss copyrights in general, but thanks for the new perspective on how they're stealing art from people like yourself - it's not just the big brands that are getting hurt.

  13. Agnes
    March 19, 2019 at 8:27 pm

    I ordered 2 lace material from AliExpress on 3/3/19. My credit card was debited on the 3/8/19 as AliExpress London, GBR for the sum of $77.61. I have not received any of my goods and Ali Express did not send any confirmation to me, no email, nor did they call me. This is my first time of ordering items on line from them. There is no email address to contact them nor do I have a phone number to call. If anyone knows their e-mail or phone number, please send it on this communication website. I hope this is not a fraud.

    • James Bruce
      July 30, 2019 at 9:15 am

      So you're saying you didn't receive the package after less than 2 weeks? That's well within the delivery window. So I'd like to ask now - did you eventually receive that? You could've logged in to AliExpress to see a tracking number - did you try? Or did you attempt to use the dispute resolution process provided by AliExpress, which is pretty clearly marked in your order history?

  14. Dave
    January 30, 2019 at 2:36 pm

    I've bought a LOT of stuff through Aliexpress and the few items that have been "no show" or "not as described" have been refunded without question - until now.

    I ordered some items from a seller back in November. They were a 45 day delivery which I extended by 15 days twice. Part way through the 2nd extension the seller informed me that the goods have been returned to him and he can refund me through PayPal or he will resend. Seeing this as a possible scam and not wanting to break from AE protocol I thought OK, I'll open a dispute, so I opened a dispute and entered the reason from their drop down menu "Package was returned to seller by shipping company". The seller even responded to this dispute admitting that the package was returned but refused refund through AE.

    As expected, AE step in a few days later but to my surprise they decline the dispute based on the reason "Purchase Protection is running out, but package is still in transit", telling may to wait until the delivery deadline has been reached.

    AE has completely ignored my dispute reason and also the fact that the seller admits the package was returned to him in his message. Clearly a bug in their dispute resolution algorithm.

    I always used to think of AE as a pro-consumer business but this has got me rethinking my future relationship with them.

  15. Bob Ibezimako Ononuju
    January 12, 2019 at 6:44 am

    From my AliExpress shopping experience. Buyer reviews are critical. Also the sellers ratings helps and always read the item description. Very important. Asides that they do have a good buyer protection policy

  16. Adriatik
    December 25, 2018 at 5:14 pm

    Aliexpress is online cheap-est seller, the easy-est shop online for buying, 50% of my refund is aceppted-so you will not always get your refund, not a single guarantee and warranty is accepted from seller's even i have a year time, Service-help center is horrible, they always online, but they don't know nothing- they just there to take you time and nothing resolve., also it exist some fake things, like freebie(to win free product) but from my experience i applied 2000 time and not a single win, while same people win 2-3time- fake useres, and it has something like coins, the hard-est thing to use in this page, it has also to much lie in this section -like 50 product sold in 0.0001 second(impossible), and some country or selected users get slow-down in process of buying with coins-sad...

  17. P'd Off
    December 4, 2018 at 2:32 am

    Don't trust AliExpress. The seller shipped my purchase from California but sent the wrong item. To start a dispute, the website guides you through a tunnel of limited choices that only benefit the seller. I requested a return and refund but they sent a return address to someone in China. I objected but they said that is what I agreed to. The shipping to China would have been about the same cost as the item but after arguing with the seller and then with the AliExpress buyer protection contact they would not pay for shipping. So for a $34 purchase and $33 return shipping, I would have gotten back $1... PIRATES!

    • James Bruce
      July 30, 2019 at 9:17 am

      Certainly a risk you take - the rate of shipping something back is often not worth it, while the cost of shipping is to you is pennies.

  18. Alice
    September 28, 2018 at 1:49 am

    I am billed by u people have not order r received anything how do I get refined for this

    • James Bruce
      September 28, 2018 at 7:12 am

      "You people..."? We are not AliExpress.

      I would suggest logging into your AliExpress account and checking on the status of your order. It can take up to a month or more for an item to arrive from China.

  19. Dru
    September 19, 2018 at 8:50 pm

    I used to buy a lot of stuff from Aliexpress until I realized I could get the same stuff at least at the same price but usually cheaper on eBay, which gives you the purchase protection that comes with purchases on eBay. On a rare occasion I will still go back Aliexpress usually it is for items that are not as popular in the US and it is always worth checking the price differences.

    • Gabrielle
      March 18, 2019 at 8:51 pm

      So I haven't tried Aliexpress yet, but the notion that you can get the same items on ebay for cheaper is simply not true. I tested this theory and looked on ebay for some items in my Aliexpress cart. Almost all the items were $5 to $10 more on ebay. For example, on Aliexpress, you can find hard drive cases (for storage) at under $2. The same is $10 to $15 on ebay. Also small things like reusable grocery bags on Aliexpress are $1-$2 while on ebay they are $5+. Maybe the quality is better on ebay (this is highly possible). However, the prices are not the same.

      • Karlo Romic
        August 17, 2019 at 10:44 am

        First, I think the reason for the higher prices on ebay is because when importing into the EU (UK), the sellers of these products had to pay an import tax and thus the price is higher (most items sold on ebay are not made in the EU). I also do not believe that ebay goods are of better quality because they are again the same goods that are produced and sold in China, they are only reselled for higher price on ebay.

  20. Mandi
    September 19, 2018 at 7:28 pm

    This is great info. Thank you for posting. In creating my AliExpress account password, I was prevented from using special characters, which would add to the security of the account, and the pw length is also limited to 20 chars.

    • Alice
      September 28, 2018 at 1:51 am

      I would not order from these people they r crooks

      • James Bruce
        September 28, 2018 at 7:10 am

        You realise how ridiculous it is to disparage an entire network of third party sellers?

      • Gabrielle
        March 18, 2019 at 8:52 pm

        Alice probably had a bad experience -- this is how I feel about Paypal most of the time. Ha!

  21. Jeffrey holmes
    March 15, 2018 at 10:02 pm

    I freakin love Aliexpress I can buy any (old) laptop/PC part or any tech part instead of going to shenzhen tech market in person and it most of the time free shipping ??

  22. Gummy T
    January 22, 2018 at 12:41 am

    I shopped on Aliexpress for the first time and bought a Nitecore flashtorch. The product is excellent but to claim the 5-year global warranty, you need an official purchase receipt and a warranty card with a store stamp. The seller couldn't provide any of that so I lodged a dispute with Aliexpress. Guess what the verdict is? Aliexpress Customer Service ruled that warranty is only an "accessory" and there is therefore invalid! This also means that if the charger is missing, they will be happy to declare the transaction completed "successfully" even if you can't charge your torch. Apparently they have no idea what warranty really means. Imagine you buy a car that comes with manufacturer's warranty, the seller refuses to issue a purchase receipt. You then take the matter to the relevant regulatory authority whose officials tell you that the car warranty is an "accessory" and the dealer has no duty to disclose prior to selling the car or issue an invoice/receipt. It's like letting an ignorant guy do a judge's job.

  23. Bettina Daw
    January 19, 2018 at 3:41 am

    Have been shopping with Aliexpress for awhile now.products are good except for clothing,l go up in sizing like they tell you but most is still a size or 2 still too small.a tshirt never arrived to Australia,seller kept telling me to wait but it was over 2 months overdue so Aliexpress stepped in&did full refund

  24. mike
    September 28, 2017 at 4:57 pm

    Be careful very careful ! starts off good all smiles when u get yr product and it works when none of these happen watch out! truth about ali they just want yr money!!!!!! whether or not product fits its purpose or you get it they not too concerned they in mainland china what u gonna do fly over weekend get a refund. Dispute process very suspicious ali seems to support seller! Just remember in china not customer always right! Seller is always right!

    had 3 issues now aliexpress in 3 weeks 2 tech products sent to me both faulty to get refund pay lot of money send it all way back to china myself but then can trust em refund me?
    3rd product brought seller advertised ship in 24 hours after 2 weeks no shipment no tracking info inquire seller, takes very long time to reply almost seem does not want to answer me after 2 or 3 days replys back will send asap!
    Inquire again with the seller will I be able to track my parcel seller says sorry out of stock!!!!! 1 day after he told me he was shipping it! Option to cancel order available for buyer choose option stated reason no product? Option cancel i found out subject to seller approval my request seller would not allow me to release my money!!!! Even though he was out of stock. seller would not reply for request of when new stockng arriving only after ali complaints dep contacted him did he reply back! Just be careful I will not buy at ali ever again sellers not trustworthy ali not supportive of customers when they have problems! Believe me I am not a disgruntled customer this is not only my exp but exp of all buyers will not reccommend just end up losing yr money and sleep and time dont trust!,!!,!! these crooks strong word but ali and sellers they not concerned abut a customer in orange county usa when they dont get their product as long as they get paid its scam ali should be reported on . I will make a report to my government its serious.

  25. Cynthia
    September 16, 2017 at 3:49 pm

    I'm having an issue paying for an item on AliExpress. None of my credit cards are able to get through, though they do all work properly. Any ideas?

  26. Mimi
    July 31, 2017 at 9:34 pm

    Hey I'm going to buy an Elie Saab dress on AliExpress for $280. Do you think it is worth it and will be good quality.

  27. LP
    June 22, 2017 at 7:17 am

    I'm a little confused how the Escrow service works on AliExpress. Is it automatically something apart of AliExpress or do you need to set it up within AliExpress before purchasing, or do you need to go through a sort of service outside of the website? Thanks.

  28. stuart
    June 21, 2017 at 2:44 pm

    I have made 1 purchase from Aliexpress and all I can say is never again.

    I purchased an alloy case for my Gopro camera. The seller sent me a Paypal invoice, which I paid and the case arrived a couple of weeks later. NOTHING LIKE THE ITEM ON ALIEXPRESS.

    I mailed the sellr straight away, and have done so several times since, advising I have received a case that I did not order. No response.

    I contacted Aliexpress customer service, and they too have contacted the seller, again no response. It seems they are not interested as I paid via Paypal.

    Buyers beware, once they have your money, they become very silent.

    sticking to Ebay going forward

  29. Lauren
    May 15, 2017 at 2:32 am

    Should I buy anything from Aliexpress or not?

  30. Carl Douglas
    March 1, 2017 at 7:02 am

    Aliexpress does honour their purchase protection. However if a problem arises and the seller offers an alternative solution, you lose all purchase protection if you accept it. Long story short. If a problem arises just get your money back.

  31. Shahjahan
    February 19, 2017 at 5:19 am

    Don't buy from aliexpress. They always favour seller rather than buyer. It takes long time to receive the item .

  32. Alain
    February 14, 2017 at 2:52 pm

    I've done a lot of purchases from Aliexpress Most of them cheaper parts and never had an issues. Shipping is a little longer then normal but you do get good deals and well worth the wait. You do have to watch some of the sellers but those types of sellers can be found anywhere . Recommend Ali express to anyone I know

  33. Christine
    December 7, 2016 at 7:39 pm

    Have have purchased a lot from AliExpress only had a problem with one dealer AliExpress looked into it and we got a refund other than that we've had a great run with AliExpress

  34. Amc
    October 10, 2016 at 11:47 am

    Have made over one purchases for aliexpress, most turn out to be very reliable and quality products, have had about five dodgy purchase, but I'm miles in front with saving over all to make buying there worthwhile.

  35. KrishnaChaitanya
    March 8, 2016 at 3:46 am

    It took more than 35 days for the product which I ordered to get shipped. Prices may be low for the product, but keep an eye on the shipping charges, which would add up and make the product more expensive. But some times we have no choice as the product we are looking for is available only on AliExpress but no where else.

    • Dann Albright
      March 9, 2016 at 3:30 am

      Yeah, AliExpress shipping isn't great. In fact, sometimes it's downright awful. But if you can grab a product with a reasonable shipping cost and you don't need it right away, it could be worth it.

      I wouldn't hold out for better shipping practices any time soon—I imagine it's just too expensive.