Run Through This Checklist Before Calling IT Support

ROFL 12-08-2014

Being the IT support person sucks Why Being The IT Guy Sucks Do you have any experience in tech support? How did it work out for you? Read More . Everyone lays their issues on you, and blame everything but themselves for whatever’s going on with their computer. No, there was nothing wrong with the keyboard prior to you spilling coffee all over it. The IT support team is there to help and work with you — so do them a favour by learning a few basic troubleshooting methods before ringing them. Here’s one that will solve 99% of all computer problems How To Fix 99% Of All Computer Problems Computer problems. Even the most experienced users have to deal with computer issues occasionally. Sometimes the most trivial things will cause a computer to malfunction. Different problems require different solutions; but it mostly boils down... Read More .

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Run Through This Checklist Before Calling IT Support it checklist small

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  1. Katongole Juma
    August 16, 2014 at 8:16 am

    This is just a wonderful checklist. As technical guys, it will save us a lot of work that is not worth calling the support. In fact i have shred it with all the University staff.

  2. Zack McCauley
    August 12, 2014 at 10:52 pm

    What about the good old fashion : did you google it? Chances are you aren't the only person in the entire internet world to have an issue.

  3. Pat Levy
    August 12, 2014 at 3:44 pm

    Most Office packages and operating systems are installed by the IT support team, so reinstalling is not an option.

  4. bryan
    August 12, 2014 at 1:11 pm

    Replace power supply? Uninstall programs? Sorry but working in IT I would hate to see some users trying these things. At least with windows 7, just use problem steps recorder. Show what the issue(s) is. Tell the IT person what has been installed. I would rather have been called for a simple issue than have to repair possible problems that were cause after in trying to troubleshoot.

  5. Peter
    August 12, 2014 at 12:00 pm

    Does bad stuff happen, which didn't happen until now?

    -> Switch back whatever you have changed since weird things started to happen, uninstall software which wasn't there before.

  6. JustReboot
    August 12, 2014 at 11:22 am

    I love this - I'm going to suggest placing this chart in all our user's offices :)

  7. Cheng Kai E
    August 12, 2014 at 10:43 am

    Crap, where's the check list for Linux?

  8. Abhishek T
    August 12, 2014 at 4:17 am

    I loved this infographic! Can I use it on my site. All credits will be given to the original author along with link and Canonical URL!