Social Media

How to Request a Refund on Facebook

Dan Price 20-09-2017

These days, there’s much more to Facebook than just poking your friends and sharing photos of your birthday Moments: Facebook's Beautiful New Way To Share Photos With Friends Give, get and collect photos with Facebook's new app — Moments. Facebook's new separate app makes it easier to share and view those captured moments among friends and family. Read More . Facebook has grown to become a thriving and active marketplace Facebook Marketplace Lets You Sell Your Old Junk for Free Facebook has launched Marketplace, which lets people buy and sell used items listed nearby. As a bonus, Facebook Marketplace is completely free to use. Read More .


And like any marketplace, there are times when you need to get a refund for something you’ve purchased.

But the refund process on Facebook isn’t always easy to understand. How you go about getting your money back depends on what avenue you used to make your purchase. Let’s take a closer look.

Facebook Page Purchases

If you have used Facebook’s internal payment processing systems to make a purchase through Facebook page, here’s how you get a refund:

  1. Click the arrow in the upper right-hand corner of Facebook and choose Settings.
  2. Select Payments in the left-hand panel.
  3. Click on the item you want refunding.
  4. Choose Contact Seller.
  5. Fill in the popup form.
  6. Hit Send.

How to Request a Refund on Facebook facebook payment

Game Purchases

If you’ve paid for a game or an in-game item, you first need to be aware that it can take up to four hours for your item to be delivered to your account.


If you want a refund, following these steps:

  1. Go to Settings > Payments.
  2. Click on the payment in question to make sure it’s been processed.
  3. Open the receipt.
  4. Click Dispute and fill in the information.

If you and the seller cannot come to an agreement, Facebook will act as a mediator (according to its Sales Policy).

Group Purchases

If you bought something in a specially designated “Buy and Sell Group,” you are not covered by Facebook. The company cannot issue you with a refund.

The decision to issue a refund lies directly with the seller. As such, make sure you do due diligence before committing to any purchase.

How to Request a Refund on Facebook buy and sell facebook

Have you requested a refund through Facebook? Was it a smooth process? Share your stories in the comments below.

Explore more about: Buying Tips, Facebook, Online Shopping.

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  1. nabil
    December 29, 2019 at 10:29 am

    How do I get my deposited money back when Facebook disabled your account?

  2. Kajal pahuja
    September 1, 2019 at 6:23 am

    I want my money refund from my facebook page i was accidently create my page please help me what should i do ?

  3. GregR
    September 26, 2017 at 9:24 pm

    What a garbage story - someone actually paid for this?