How to Remove a Virus from Android Without a Factory Reset
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Desktops aren’t the only gadgets that can be affected by a virus. Android devices have a malware problem Malware on Android: The 5 Types You Really Need to Know About Malware on Android: The 5 Types You Really Need to Know About Malware can affect mobile as well as desktop devices. But don't be afraid: a bit of knowledge and the right precautions can protect you from threats like ransomware and sextortion scams. Read More and it’s growing every day.

If you do get a virus, you could perform a factory reset to get rid of it, but that means you’d lose all your data — those photos you shot, the saved games, the text messages, and everything else. Obviously, you want a factory reset to be your last option.

So what can you do to remove a virus from Android without a factory reset?

Is It Really a Virus?

If your phone isn’t functioning the way it should be, there’s a chance you have some malware on it. One wrong tap somewhere and a malicious file might have been downloaded on your phone, which is leeching battery life, Internet resources, or your personal data.

But it could be something else.


Suppose your Android refuses to boot or crashes every time it starts up. Or maybe you can’t seem to download apps from the Play Store. These are not necessarily caused by a virus. So don’t panic! First, check our list of 20 common Android problems 20 Common Android Problems Solved 20 Common Android Problems Solved Having problems with your Android device? We can solve it! Read More and how to fix them.

In fact, there are some tell-tale signs that your Android has a virus Has Your Android Phone Been Infected with Malware? Has Your Android Phone Been Infected with Malware? How does malware get on an Android device? After all, most users only install apps through the Play Store, and Google keeps a tight watch over that to make sure malware doesn't squeeze through, right?... Read More . Ask yourself a few questions:

  1. Did the problem start happening after you downloaded some app or file?
  2. Have you recently installed an app from a third-party source Are App Stores Really Safe? How Smartphone Malware Is Filtered Out Are App Stores Really Safe? How Smartphone Malware Is Filtered Out Unless you've rooted or jailbroken, you probably don't have malware on your phone. Smartphone viruses are real, but app stores do a good job of filtering them out. How do they do this? Read More and not the Play Store?
  3. Did you click on some ad that downloaded a file or app you didn’t want?
  4. Does the problem occur only when you run a particular app?

If the answer to any of the above is yes, then there’s a chance you have malware on your system. And importantly, you might be able to fix it without a factory reset!

Install and Run an Antivirus Scan

The first step is to run an antivirus and see if that catches the malware. Android actually has a wide array of antivirus apps now, both free and paid. We’ve tried to answer what is the best Android antivirus app What Is the Best Antivirus App for Android? What Is the Best Antivirus App for Android? Keep your Android device safe and secure with one of these amazing antivirus apps. Read More , but honestly, there’s no one app that is head and shoulders above the rest.

In terms of detection and ease of use, if you want a free app, then Avira is a good bet. It will scan all your files and apps, and recommend removing malicious ones. For a more thorough scan, you’ll need a paid app like Kaspersky Internet Security, which has a 30-day trial period and otherwise costs $14.95 per year.

Download: Avira Antivirus Security for Android (Free)

Download: Kaspersky Internet Security for Android (30-day Trial | $14.95 per year)

For other options, check out antivirus tester AVTest’s recommendations for the best Android security apps, ranked based on their detection levels as well as ease of use.

Hopefully, the antivirus scan should find and remove the malware on your phone or tablet. But if that doesn’t get the job done, then it’s on to a manual step.

Manually Delete in Safe Mode

Much like Windows has a “Safe Mode”, so does Android. And if your system has been affected by a virus, you’ll need to rely on it.

Why? Well, Safe Mode turns off access to all third-party downloaded apps Dealing with System Problems in Android: Safe Mode, Factory Reset & Restoring Backups Dealing with System Problems in Android: Safe Mode, Factory Reset & Restoring Backups If you've run into a problem on your Android phone or tablet, this method just might help you save it. Read More and prevents them from running.


To boot into Safe Mode on most Androids:

  1. Press and hold the Power button till you get the “Power Off / Reboot” screen.
  2. Tap and hold “Power Off” till you get a prompt to “Reboot to Safe Mode”.
  3. Tap “OK”.
  4. Wait for the phone or tablet to reboot. In one of the corners, you will see a watermark of “Safe Mode”.

This method might not always work since Android manufacturers customize their ROMs. If it doesn’t work, head to the XDA Developers Forum or your phone manufacturer’s official forum, where a search or a question will likely show you how to boot into safe mode on your device.

Once you have entered Safe Mode, go to Settings > Apps > Downloaded. Go through the list of downloaded apps to try and locate the malicious app on your Android device. It won’t always be easy to find, but think back to when the problem on your phone started and check if an app you didn’t download is in this list.


Tap the app, and on the next screen tap “Uninstall” to remove it. If that gets rid of it, reboot your phone normally (without entering Safe Mode), and the virus should be taken care of.

If the app can’t be removed, it likely has Device Administrator Access. To remove that access…

  1. Go to Settings > Security > Device Administrators.
  2. Locate the app and tap the checkmark next to it.
  3. Tap “Deactivate” when prompted.

Now you can go back to Settings > Apps > Downloaded and uninstall the app as instructed above.

How To Be Sure


Apart from uninstalling the app, just to be on the safe side, you might also want to clean up your Android device while you’re at it. Clearing the cache and history, cleaning up the startup processes, and other basic steps can assist in making sure your device is good to go.

Joel has previously checked out a few Android apps that really clean and aren’t placebos 5 Apps That Really Clean Up Your Android Device -- And Aren't Placebos! 5 Apps That Really Clean Up Your Android Device -- And Aren't Placebos! Read More , for doing everything from clearing up unused and unwanted files to removing duplicates.

Once your system is cleaned up, make sure you backup your Android Don't Lose Your Data: 5 Top Backup Solutions For Android Don't Lose Your Data: 5 Top Backup Solutions For Android Everybody needs to back up their data in case something happens to their device. Protect yourself with these amazing backup apps. Read More so that in the future, you can perform a factory reset without worrying about data loss.

If Nothing Else Works, Reset

Unfortunately, if none of the above solutions help in clearing up the malware on your device, you don’t have any other option but to reset your Android to factory settings. Yes, that means you will lose precious data, but that’s better than using a compromised phone or tablet.

Have you had success in getting rid of malware from your Android device without needing to perform a factory reset? What virus or malware have you faced?

Image Credits:cosmetics by Bildagentur Zoonar GmbH via Shutterstock

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  1. Jason
    March 11, 2018 at 3:14 am

    My phone was infected with I followed the instructions above but it didn't work. I tried factory reset but still the same. I googled the malware and found out its rooted on the device. The only thing I can do is to disable it. But it still reactivates from time to time which is annoying. Any other tips?

    • Chris
      June 10, 2018 at 11:05 pm

      Dude. I have this problem too. I have asked everywhere and no one has given me a solid answer...

  2. Michael
    February 20, 2018 at 6:42 am

    I am using a Huawei Ascend Y-550 that is infected with two trojan virusses.
    The first virus name is Settings.apk
    and number two is Shell.apk and. Below their names it says version 1.0 i got the virusses on my phone after i rooted it with iRoot can you please help me?

  3. Bill G
    January 28, 2018 at 2:21 am

    Yesterday I was trying to download a game from chrome, but instead, what I got wasn't what it should be. I was actually going to do a factory reset to it today, but ur website and your tips helped me.
    Thank you.

  4. Joe
    December 9, 2017 at 7:32 pm

    Safe mode worked for uninstalling adware. Thanks for the tips!

  5. Sonit
    September 27, 2017 at 4:01 pm

    Some areas of my phone don't react on touch when I factory reset my phone then for sometime it was OK but the some areas of my phone stopped responding and now a lot of areas r not responding pls someone help me

  6. Jon
    August 7, 2017 at 10:23 am

    I will be honest here, it seems too much porn has placed a 'mediaservice' installed program on my app. list. This causing adverts to appear over web pages on browser, the ads are for potential useful apps. I've used security programs that can only uninstall it, as I can manually, but it comes back time and time again. Whether it was this backdoor (backservice it calls itself or something like that) program that had caused a fault with my micro sd card I inserted, it was the last straw to convince me to factory reset, but, it wasn't long before I find myself watching online porn again, and now it is back! I notice there are also folders that contain a file of 'nomedia' being placed in random sequenced titled folders in my internal storage, which also placed itself in the sd card folders too. Which made me think it is coming from this same 'mediaservice' problem. Even if searching online says 'nomedia' is a harmless file. How can I get rid of this 'mediaservice' without factory reset again?!

  7. R. kumar
    June 7, 2017 at 7:43 pm

    I am getting malware setting app installed again and again as detected by norten, factory reset is also not working, another malware namely com.xnyuappmarket also popping again and again even after uninstalling.

  8. Ruth Agbogun
    April 6, 2017 at 12:26 pm

    I tried deleting WiFi.state in safe mode it did not work then I used factory reset. I lost all my data and still it didn work

    • andr
      January 15, 2018 at 8:02 pm

      same here. I had it, for me it's time to go back to iphone

  9. regina
    March 13, 2017 at 6:35 am

    When the time i reset my tablet ,,,my tabletkeybord doesn't work anymore
    And the home too ,,...

  10. shovan
    February 28, 2017 at 12:14 pm

    my phone has the same issue i did factory reset a number of times still they are looding into my phone.. they are a group of games and with all my effort i am failing to get read of them.

  11. Pedro
    February 18, 2017 at 10:37 am

    Nothing works for me, not even a factory reset. As soon as I do it and turn on my tablet, the problem starts again (namely with launch loader?). I can't put it on safe mode (Samsung Tab 2), but I havent downloaded anything, so..

  12. Diana Farris
    January 21, 2017 at 9:06 pm

    I need a way to do this without a factory reset because i have done it and it didnt work

  13. gerald sebastian mwenda
    December 29, 2016 at 9:16 am

    Thanks for advice

  14. gerald sebastian mwenda
    December 29, 2016 at 9:15 am

    Thanks for axvice

  15. oLA
    December 27, 2016 at 6:59 pm

    This naughty virus got into my android phone and i don't know how and when. All i notice is that play store has been disabled, I cant download from play store any more, before it was downloading spurious app in to my phone, I cannot even send messages.

    All these after expert advise to go to safe mode and factory reset. These I did one after another but the virus remains


    • verzi khan
      January 11, 2017 at 11:03 pm

      Bro same issue with my phone ....that trojan horse has acess to accessibility shows some sort of daemon utilities (name) same cant even send messages factory reset doesnt even help shows ads and download automatically apps and goes crazy I am thinkinh abt doing sofware again on phone that might help ....but issue is data for that reason I am at full stopp :( stuck

  16. hope
    December 17, 2016 at 10:38 pm

    My stock messageing keeps saying unfortnally has stopped

  17. tanweer hasan
    December 3, 2016 at 8:09 pm

    I found an virous in my phone named netalpha.and after doing above suggestions, it is available in my phone yet. However i use a factory data reset also.but it did'nt work.

    • shirish herwade
      January 2, 2017 at 11:11 am

      having same issue here. Did you find any solution?

    • verzi khan
      January 11, 2017 at 11:07 pm

      Same virus on my phone ...helppppp anyone buddy ???????

  18. Kristians S.
    October 29, 2016 at 2:12 pm

    Actually there are some malware that manage to install themselves as system app and can be deleted only with root. And in my situation nothing helps- I have root but these things (3) can't be uninstalled. One of them called "EmailService" (IT IS NOT A ORIGINAL SYSTEM APP, THEY HAVE SUCH NAMES FOR CONFUSION) causes infinite app crash notification chain, really good that it doesn't do it after rebooting. But none of them can be removed with tools I know (I used KingRoot). These malwares installed other apps without my accepting. Only way to stop it was turning safe mode and DISABLING them. After months these still float around in my phone. Good that they all are around ~2 mb only. Anyone can help?

    • Chris
      June 10, 2018 at 11:09 pm

      I have a similar problem where it got into my core/system. Here's the kicker. I have a Galaxy s6 edge from at&t. Go ahead and Google that. They put a specific bootloader on the update for 7.0 and it has completely prevented me from rooting my phone. No idea what to do now.

  19. Kreiger
    August 21, 2016 at 2:26 am

    Even I factory reset my phone, and my Wi-Fi turns on, it keeps getting back! Wtf! I put it on safe mode, uninstall the apps that I think causes the malware but if I just turn my Wi-Fi on, the virus starts again! Holy cow there are so many porn apps and some launchers installed once I leave my phone for about 30 minutes, whay should I do?? T^T

    My phone doesn't act like this before, so please help me

    • Kristians S.
      October 29, 2016 at 2:25 pm

      (Android can't have virus, you were right with malware)
      You can try to scan phone using computer antivirus with such option. I can't understand exactly what you should do, maybe links to screenshots?

    • Hina
      July 17, 2017 at 10:21 am

      Same TT-TT anyone help my tablet have the same problem.... *Sobs*

    • Chynna A.
      July 17, 2017 at 10:23 am

      My tablet has the same problem ive done everything that is possible.... It didn't work At all TT-TT someone help meh.... *Sobs*

  20. Anonymous
    August 15, 2016 at 2:11 am

    Hi I'm really feel bad:(
    This item isn't available in our country

    • Kirk
      January 26, 2017 at 6:43 pm

      How's your phone buddy? We're all waiting on pins and needles here. Don't keep us waiting! ? Is it all better now?

    • Lucifer
      May 6, 2017 at 6:47 pm

      you can always change your country..

  21. gero
    August 11, 2016 at 5:02 pm

    Thanks a lot, it really helped me.

  22. Emman
    July 25, 2016 at 1:39 pm

    And my phone is not starting now why.....?????

    • Kristians S.
      October 29, 2016 at 2:22 pm

      Not starting after exactly what?

  23. Emman
    July 25, 2016 at 1:38 pm

    I'm having a problem with my phone its a virus in my phone i download the app called ram booster and then the virus came in to my phone i don't know how to get rid pf this can some body help me plzzz

    • Kristians S.
      October 29, 2016 at 2:22 pm

      There was some good information in the article. Read first, then make questions. Can you say what does this malware/trojan do? (Android can't have virus in it's full defenition) Download antivirus on computer that has option to scan phones by usb, if you have problem then it will be found almost sure.

  24. Aldrin
    July 2, 2016 at 12:16 am

    Man I hate frama root when I download a frama root to root my device because I will uninstall the system app known as Trojan after few days when I charge my phone something is not right my battery max level is 88 percent not 100percent it was the frama root it has malware!

  25. Rajib Ghosh
    April 1, 2016 at 6:16 pm

    I have an app called KingRoot and it is not getting uninstalled even after a Factory Reset. Can someone help?

    • klfmas
      October 1, 2016 at 12:05 pm

      haha king root is a permanent app for some android phones..... and you dont have to worry about it bro...

      • Kristians S.
        October 29, 2016 at 2:18 pm

        KingRoot installs as system app to work perfectly and manage your root as good as possible. Don't worry, keep calm and go to KingRoot settings. There will be uninstall option. (Deletes root also!)

        If you don't know- don't say anything. It isn't permanent as I said.

  26. Guto
    March 22, 2016 at 2:14 pm

    I´m having a problem that my Android is showing me ads in a lightbox from time to time. First I though that Whatsapp had added ads.

    When I close the ad, it opens a Chrome with the URL "" that says that my Android is infected and my phone starts vibrating non stop.

    I installed CM Antivirus and AVG, CM seemed to find the problem but didn´t fixed it :/

    Problably need to reset it. Or anyone have any ideas?

    • Kristians S.
      October 29, 2016 at 2:15 pm

      LightBox? What did you mean? By the way clean master will just slooowly f**k up your phone. Never ever download it. If AVG did not find problem then there isn't problem probably. These sites saying you have virus are cheap advertisings, ignore them. So define lightbox

  27. cybernard
    March 22, 2016 at 12:47 pm

    No, you don't have to lose ALL your data. You can use MyPhoneExplorer to back up your contact,texts,apps and more. Also parts of the file system are visible when plugged into a PC via USB. You can back this stuff up, and use a PC virus scanner on the data you pull of it. You will lose some data, but not ALL.