Security Windows

How To Recover A Hacked Microsoft Account & Prevent Future Hacks

Chris Hoffman 05-06-2014

Microsoft accounts are now used for OneDrive file storage, emails, Skype conversations, and even signing into Windows 8 How Microsoft Overhauled User Accounts In Windows 8 What's up with user accounts in Windows 8? It's not complicated - Microsoft wants everyone to use an online account to sign into their desktop operating system. Sure, they offer an offline equivalent, but they... Read More . You’ll want to get that Microsoft account back if it’s ever hacked — and Microsoft provides several ways to recover your account.


Check If Your Account Is Compromised

If you can’t log into your account with your normal password, it’s possible the attacker has compromised the account and changed your password. This is the obvious type of hack — you just won’t be able to access your account anymore.


If you can sign into your account, use the Monitor Recent Activity page on Microsoft’s website. This page will show you recent activity on your account, including the IP addresses that have logged into it recently and their platform and browser. For example, if you only use Windows devices, but you see a Linux device log in, that’s a problem. More importantly, check the IP addresses logging into your device and make sure they match places you’ve logged in from. If you live somewhere in the USA and see someone has logged in from Russia, you know there’s a problem.

If you see a login attempt that you know is wrong, you can tell Microsoft this wasn’t you.

To check your current computer’s public IP address, visit Google and perform a search for “my ip” without the quotes. You can also just search Bing and load one of the “What is My IP” pages to get an answer.


microsoft account recent activity 5 Security Tips To Consider When Using a Microsoft Account

How To Recover A Hacked Account

It’s a good idea to scan your current computers for malware before going through the account recovery process. Your password may have been captured by a keylogger 5 Ways to Protect Yourself Against Keyloggers Keyloggers are one of the most feared threats to computer security. Heed these tips so you don't fall victim to hackers. Read More or another piece of malware running on your PC What Is The Difference Between A Worm, A Trojan & A Virus? [MakeUseOf Explains] Some people call any type of malicious software a "computer virus," but that isn't accurate. Viruses, worms, and trojans are different types of malicious software with different behaviors. In particular, they spread themselves in very... Read More . If you change your password on that PC, it’s possible the attackers could just capture your new password. Install a reputable antivirus and scan your computer for malware before continuing.

If you can still sign into your account, use the Change Your Password page on Microsoft’s account dashboard. Set a new, strong password How to Create a Strong Password That You Will Not Forget Do you know how to create and remember a good password? Here are some tips and tricks to maintain strong, separate passwords for all of your online accounts. Read More . People accessing your account with your old password won’t be able to sign in with the new one.



If you can’t sign into your account, use the Reset Password page on Microsoft’s website. If you’ve previously provided a backup email address or cell phone number to verify you own the account, you’ll be asked for this information.

If you’ve signed into the account from a Windows 8 system and marked your PC as a “trusted PC,” Five Tips For Managing Your Security In Windows 8.1 Read More try resetting your password from the trusted PC. Microsoft will know you’re the real owner of the account and won’t ask for additional verification info if you reset your password from a trusted PC.


If none of these tips helps, visit the Recover your Microsoft account page. Microsoft will ask you to fill out a questionnaire with answers to specific questions about the account and emails stored there. The answers you provide will prove you’re the account’s real owner — this method can be used even if you haven’t provided any account recovery information. Microsoft’s website says “Someone will get back to you within 24 hours (typically a lot sooner)”, so you’ll have to wait a bit after filling out the questionnaire.



Avoid Future Hacks

Follow our tips for securing Microsoft accounts 5 Security Tips to Consider When Using a Microsoft Account You can't use much of the new Windows 8 user interface without a Microsoft account. The account you for logging into into your computer is now an online account. This raises security concerns. Read More to prevent your Microsoft account from being compromised in the future. Set a strong password people can’t easily guess, use two-step verification What Is Two-Factor Authentication, And Why You Should Use It Two-factor authentication (2FA) is a security method that requires two different ways of proving your identity. It is commonly used in everyday life. For example paying with a credit card not only requires the card,... Read More to prevent people from logging in even if they discover your password, and provide recovery email addresses and phone numbers where Microsoft can reach you. These addresses aren’t just used for recovery — Microsoft uses codes sent there to verify you are who you say you are if you don’t have two-step verification enabled.

You can also have Microsoft deliver security notifications to your phone. By default, they’re emailed. If you have Microsoft send them via SMS, you’ll be more likely to see notifications immediately when someone is trying to gain access to your account.

Typical Internet security tips apply, too. Don’t fall for phishing websites What Exactly Is Phishing & What Techniques Are Scammers Using? I’ve never been a fan of fishing, myself. This is mostly because of an early expedition where my cousin managed to catch two fish while I caught zip. Similar to real-life fishing, phishing scams aren’t... Read More that pretend to be Microsoft to steal your account password. Don’t send your account password over email — no one at Microsoft or another legitimate company will ever contact you via email and ask for your password. Secure your PC by setting up antivirus software, enabling automatic updates Windows Update: Everything You Need to Know Is Windows Update enabled on your PC? Windows Update protects you from security vulnerabilities by keeping Windows, Internet Explorer, and Microsoft Office up-to-date with the latest security patches and bug fixes. Read More , and uninstalling vulnerable software like Java Is Java Unsafe & Should You Disable It? Oracle’s Java plug-in has become less and less common on the Web, but it’s become more and more common in the news. Whether Java is allowing over 600,000 Macs to be infected or Oracle is... Read More .



Microsoft accounts are a lot like other accounts. This process is very similar to the process for recovering a hacked Google account, for example. The tips for securing your account — enabling two-step authentication, setting a strong password, securing your computer, and so on — will help secure all your online accounts.

Have you ever had to recover a hacked Microsoft account or any other type of account? Leave a comment and know what the process was like!

Image Credit: ToddABishop on Flickr

Related topics: Microsoft, Online Security, Password.

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  1. Brandon B
    June 5, 2014 at 5:32 pm

    You can also type "My ip" into Bing and it will tell you just like it does on Google.

    • Anonymous
      June 18, 2015 at 8:02 pm

      Who uses Bing?!? xD