Security Social Media

How to Recover Your Facebook Account When You Can’t Log In

Tina Sieber Updated 28-04-2020

Whether you have forgotten your password or you think your account has been hacked, in this step-by-step guide we’ll show you how to recover your Facebook account.


Facebook offers several automated ways to recover your account. Most of them depend on information you entered and validated when you set up your account. If you haven’t done that or if the information is outdated, the chances are slim that you’ll be able to recover access to your account.

However, we will show you one option for when every other recovery method fails.

Note: This article covers everything we know about Facebook account recovery. Read the article, read the comments, and if you still have questions, post a comment yourself. Unfortunately, we can’t offer one-to-one support, and we also don’t have a direct line to Facebook.

The 5 Ways to Recover Your Facebook Account

Facebook account recovery is tricky, especially if you have not set up any backup recovery options. Please keep in mind that many of the options below take time and patience. That said, many people have succeeded, even if nothing seemed to work at all.

1. Are You Still Logged Into Facebook Somewhere?

Before you try to recover your account, check whether you are still logged into Facebook on any of your devices. This could be another browser or browser profile on your computer, your Facebook Android or iOS app, or a mobile browser, for example, your tablet or Kindle.


If you can still access Facebook anywhere, you might be able to “recover” your Facebook password without a confirmation reset code; though what you’ll actually do is create a new password.

Proceed to step 1a of our article describing what to do when your Facebook account gets hacked, where we explain how to change your Facebook password. At this point, also consider setting up two-factor authentication on Facebook.

Note: If you set up two-factor authentication and have lost access to your Code Generator, here’s how to regain your Facebook login How to Log Into Facebook If You Lost Access to Code Generator Lost access to Facebook's code generator? This article covers alternative methods for logging into your Facebook account. Read More .

2. Try the Default Facebook Account Recovery Options

OK, so you could not find a device where you were still logged into Facebook. So let’s proceed with the recovery options. If possible, use the internet connection and computer or phone from which you’ve frequently logged into your Facebook account before. If Facebook recognizes that network and device, you might be able to reset your password without additional verification. But first, you need to identify your account.


Option 1: Recover Your Account From Its Profile Page

If you have access to another Facebook account, for example that of a friend or family member, and you can access your account’s profile page that way because you’re Facebook friends, you can use this option. Note that it will require logging out of the other account. If you don’t want to do that, try the second option instead.

To proceed with this option, find your profile on your Facebook friend’s friend list, open it, and click the on or below your profile image (in the mobile app, the three-dot menu will show up below the image), then select Find Support or Report Profile.

Find Support or Report Profile option to recover your Facebook account

From the next menu, select the appropriate option, in this case I Can’t Access My Account, and click Next.


Menu to choose from multiple options to find and recover or report a Facebook account

In the final step, click Recover this account, which will log you out of the account you’re using, to start the account recovery.

Last step in starting the Facebook recovery process from a profile page

This method will lead you to the same Reset Your Password window described under Option 2. The recovery is based on the email address/es you added to your account. If you need more help with the following recovery steps, please follow the instructions from the second screenshot below.


Option 2: Find and Recover Your Account With Contact Details

If you don’t have access to Facebook at all or prefer not to log out of another account, open a new browser profile, e.g. a guest profile, and head to the Facebook recover page. Enter an email address or phone number you previously added to your Facebook account. When you search for a phone number, try it with or without your country code, e.g. 1, +1, or 001 for the US; all three versions should work. Even if it doesn’t say so, you can also use your Facebook username.

Find your Facebook account using an email address or phone number

Once you successfully manage to identify your account, you will see a summary of your profile. Before you proceed, carefully check whether this really is your account and whether you still have access to the email address(es) or phone number(s) listed. You may be able to choose between email or phone recovery.

Reset your Facebook password through your email

Should you No longer have access to these? proceed to point 3 of this article.

If all looks well with the contact details that Facebook has on file for you, however, click Continue. Facebook will send you a security code.

Facebook Account Recovery Code Email

Retrieve the code from your email or phone (depending on which method you chose), enter it, and rejoice in having recovered your Facebook account.

Enter the Facebook security code you received in an email

At this point, you can set a new password, which we strongly recommend.

If the code never arrives, check your spam folder (email) or make sure you can receive text messages from unknown senders. One MakeUseOf reader contacted us saying she had not received the SMS code. Later, when she switched phones, all of Facebook’s text messages came through at once. Apparently, the number was blocked on her old phone. Make sure this isn’t happening to you, too.

If you still can’t receive the code, click Didn’t get a code? in the bottom-left corner of the Enter Security Code window, which will take you back to the previous screen. You can try again or maybe you’ll realize that you don’t have access to the account after all.

Log Back Into Your Facebook Account

If you managed to regain access to your account and if you suspect that your Facebook account was hacked, immediately change your password and update your contact information. These are key steps in securing your Facebook account. Be sure to remove any email addresses or phone numbers that are not your own or that you can no longer access.

We strongly recommend that you enable two-factor authentication on all of your social media accounts How to Set Up Two-Factor Authentication on Your Social Accounts Here's how to protect your social media accounts by setting up two-factor authentication on them. Read More , so that this won’t happen again.

3. Did Your Contact Information Change?

Often, it’s not possible to recover a Facebook account using the options above. Maybe you have lost access to the email address(es) and phone number(s) you once added to your profile. Or maybe a hacker changed this information. In that case, Facebook allows you to specify a new email address or phone number, which it will use to contact you about recovering your account.

To start this process, click the link No longer have access to these? in the bottom-left of the reset password page (see above) to start the Facebook account recovery process. Facebook will ask you for a new email address or phone number, so that it can get in touch with you to help you recover your account. Click Continue to proceed.

Let Facebook know how they can reach you

If you have set up Trusted Contacts, you can ask the social network to help you recover your Facebook account in the next step. You’ll need to remember at least one full name of your Trusted Contacts to reveal all of them. Note that you only need three codes to recover your Facebook account.

Ask trusted contacts for help to recover Facebook account

If you didn’t set up Trusted Contacts, you might be given the option to answer one of your security questions and reset your password on the spot. As an additional precaution, this comes with a 24-hour waiting period before you can access your account.

Otherwise, you might have to wait until Facebook gets in touch to verify your identity. Be patient.

4. Was Your Facebook Account Hacked to Send Out Spam?

In the event that your account was hacked and is posting spam while you can no longer access it, you should report your Facebook account as compromised.

Report a compromised Facebook account

This will actually start a similar process to the one outlined above. While you will use the same information to identify your account, in the following step you will be able to use either a current or old Facebook password to recover your account.

Log into your account with a current or old password

This is useful in case a hacker changed your password, but it may also come in handy if you forget your new password.

Find more security-related tips on the Account Security page in the Facebook Help Center.

Note: If you’re the victim of Facebook malware, read our article detailing how to prevent and remove Facebook malware How to Prevent & Remove Facebook Malware or Virus Facebook malware is a threat, but you don't have to worry about it if you follow this advice. Here's how to avoid the nasty side of Facebook. Read More .

5. Confirm Your Identity With Facebook

If all of Facebook’s automated account recovery methods have failed, your last hope is Facebook support itself.

Head to this page:

Upload a JPEG (photo) of your ID, enter an email address or mobile phone number that is (or was) associated with the Facebook account you wish to recover, then click Send to submit the information.

Submit an ID to confirm your identity and recover your Facebook account

If you no longer have access to any of the email addresses or phone numbers associated with your account, enter one you have access to now. Then email to explain your situation. Mention that you’ve already submitted your ID to prove your identity. Do not attach your ID to your email, as email isn’t a secure form of communication. Either way, hearing back from Facebook can take several weeks, so you’ll need to be patient.

Note: If you didn’t use your real name on Facebook, your hopes for recovering your account this way are close to zero.

If All Else Fails, Create a New Facebook Profile

Over the past few years, we have received countless messages from people who weren’t able to recover their Facebook accounts, even after going through all of these steps, one by one.

Usually, their contact information was outdated, the recovery codes Facebook provided didn’t work, or the company would never reach out to ask them to verify their identity. And at that point you’re out of options.

If you do discover another way to contact Facebook or recover your Facebook account, please share it in the comments below.

At some point, you just have to move on. As much as it hurts, learn from your mistakes, create a new account, be sure to add several valid contact details, secure your Facebook account 5 Things You Can Do NOW To Secure Your Facebook Account & Make It Recoverable To most of us this is the biggest nightmare. You want to log into your Facebook account and your password no longer works. In the worst of cases, someone managed to hack your account and... Read More , and rebuild your profile from scratch. It’s a pain, but it’s better than nothing.

Related topics: Data Recovery, Facebook, Password, Password Recovery.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Dylan Taylor
    June 24, 2020 at 7:53 am

    I have attempted this, but I cannot get past 2 factor authentication! I also want to contact support AND bypass the valid id requirements!

  2. J.Molly
    March 30, 2020 at 4:19 am

    I tried recovering my FB account. But after clicking the NO LONGER HAVE ACCESS TO THIS. It just says, there's no way I can recover my account. It didn't give the trusted person option. Please help.

    • Oscar
      April 15, 2020 at 5:24 pm



  3. Jackie Harvey
    March 21, 2020 at 7:44 am

    I deleted my account and accepted I would have to set up a new one as I now need it but when I try it says my email and phone number are registered to another account. This is despite being told the account cannot be found. I am confused.. it must be somewhere if they say it is registered and cannot be both.

  4. Jeff
    March 20, 2020 at 11:42 pm

    Hi there,

    The email address associated with my facebook account is a non existent one so sending a recovery code there does nothing. I've gone through the 3 trusted friend method only to have facebook say congratulations and sent an email to a current email address (of which it never came, even in spam or junk). Some people said it can take up to 24hrs. I waited. Still no email. Still no ability to log in. My current cell phone number is set up on that account and under the SMS field, but when I try to recover a code via Facebook log in, it only gives me the option to send it to a non-existent email, not via SMS. Also still logged in on the phone app, but can't get in anywhere else. Every option on Facebook under security requires password to change. Any thoughts?

  5. Kabirat Folashade Oyetunji
    February 23, 2020 at 12:42 am

    Hello,please my Facebook username and password are no more valid again and I don't know why

    • Tina Sieber
      February 28, 2020 at 8:13 pm

      Does Facebook still recognize your email address or username? Can you verify whether your profile still exists? Did you follow the steps outlined in the article? Where did you get stuck?

  6. crystal turner
    February 12, 2020 at 9:49 pm

    hello, i made a huge mistake yesterday and someone tricked me out of my facebook password, yes i know stupid. but now i cant seem to get back in. i dont appear to have the trusted contacts set up, and the hackers changed my email and password. i had someone call me today and pretend that they were from facebook, and at the end of over two hours they then told me that inorder to unlock my account i had to verify my identity by making a virtual payment of $50. i knew then that it was a scam but up until that point they had me. now i have lost pictures of my kids, my late first husband, my grandmother who died last year. im seriously lost. ive tried all the ways to contact facebook and yet the(or someone) comes back with everything seems to be inorder with your account, if this happens again please reply to this email with details and we will get back to you. that was yesterday and i have yet to hear from them again. so then i think i will create a new facebook, and request help directly from that account and now i cant even get on that one. it says they are reviewing my submission. what the hell Facebook. can anyone help me?

    • Tina Sieber
      February 28, 2020 at 8:16 pm

      Crystal, glad you caught the scammer before it was too late!

      Your second account was probably locked because you used the same details.

      Wish I could be more helpful and I hope Facebook will have a more helpful response soon!

  7. Travis H
    February 6, 2020 at 4:00 pm

    Woke up this morning to all instances of Facebook (phone, pc, ipad) were locked out. It said 'Session Expired' and requires a new login. Now, I am locked in this loop of entering login info and it does nothing. I tried 'Forgot Account' but I enter account info and it pulls up two FB accounts with the same email. When I click on the one with my profile picture, it sends me right back to the login screen. I am stuck in this continual loop. help!

  8. adam smith
    November 28, 2019 at 11:09 am

    Yeah, none of this worked for me. I had close to 5,000 friends, had the account for 12 years, got locked out yesterday. Nothing's worked. One thing I tried that might help was file a better business bureau complaint. If that fails I'll most likely start suing them in small claims court for the emails I'm getting from that old account which would amount to spam. It IS possible to sue for spam and that'd be an easy win. Wait till there are enough to file for the max in small claims court, or possibly more in Federal court if the filing fee isn't too high.

    • Rich e reel
      December 28, 2019 at 10:13 pm

      If you've been logged out of your Facebook recently girth to your chrome on the browser chrome and open any page you know type anything good to any page once you open a page they'll be the three dots to the top right breast and a list to come up scroll down to settings settings of show you your old passwords also there's the bookmarks and the history go to your history and go back a few days where you have logged in and open that and it should bring you into it without any login straight into it and then you know reset your password try that bro

  9. Thiri Htet Aung
    November 2, 2019 at 5:56 am

    I set up 3trusted contacts
    But one of my trusted contacts cannot send me the code because her account also have a problem to follow the recovery link i send her.
    So now i have only 2codes
    But 3codes are required to login into my account
    Whay should i do?

  10. Thiri Htet Aung
    November 2, 2019 at 5:55 am

    I set up three trusted contacts but one of my trusted contacts cannot send me the code because her account also has a problem to follow the recovery link i send her. So now i have only 2codes But 3codes are required to login into my account
    What should i do?

  11. Melinda Thompson
    October 15, 2019 at 8:55 am

    I would like to thank you so very much. I had a page set up for my dog. She died, and FB would not allow me to make it a memorial page - I would have had to make it a fan page, or something. But I wanted to keep the page because it gave, and gives, me comfort. I don't go to the account frequently, and I got locked out due to inactivity. The friends that FB wanted me to write and ask about a code were people with whom I no longer have contact, and I couldn't change it! But following your steps allowed me to recover it. This is very emotional for me - you really, really helped my heart!!!

  12. Email marketing
    September 23, 2019 at 2:59 pm
  13. Monther
    September 17, 2019 at 10:18 pm

    Hello there, I'm a journalist citizen from Syria, my account was disabled by facebook algorithm mistakenly, I tried to recover it but seems won't to identify my ID due to the translation of my name in the county i'm settling in, or something else, the problem is i can't get information about that also i never warned about any mistake before.
    I'm a real person who work for community, I can prove my identity by another social media trusted accounts such as Twitter and Instagram, and tens of TV networks, newspapers and media agencies interviews.
    I'm also an administrator for humanitarian NGO and another important pages,
    It was the only way to connect to the international activists since 2011,
    and contains a lot of evidences to my previous situation required for asylum documents.
    I relied on Facebook to keep all my life events and timeline and it just vanished,
    Facebook won't to response to my request for recovering my account,
    Please help.

  14. dave allen
    September 15, 2019 at 12:41 pm

    hi i have a new huawei p30 and need to use my original facebook on it ,how can i get it there without having to open a new account please ?

  15. Arshad
    August 30, 2019 at 6:56 am

    I am sorry about my previous posts on facebook

  16. Kay
    August 22, 2019 at 6:23 am

    Fb was hacked by someone 23rd of Jan 2019 by some crafty punk who been using my name to con others I have a huge family network on fb worldwide which I have been discovering over the years since my mum passed away, hundreds of photos of my children & my dearly departed mother, the hacker has attached my phone number and email address to another account In completely different name :
    Emily Geddes wtf
    The hacker has been trying to scam people using my name to some 5000 friends one has screen shotted the conversation those who know me personally, those who do not, don't have that option to check they are actually talking to me.... an 10 year account gone into cyber space will a punk at wheel, I also run a group...
    I'm pissed to say the least... has any one here actually had any success with regaining access to their account ???
    I want the photos of my mother/children back 😔😥

  17. Erin
    August 20, 2019 at 8:11 am

    I have used the trusted contacts option and I received a code to access my account but I got no link in this email. Advice?

  18. Connie Cowan
    August 16, 2019 at 10:06 pm

    Hi there, You've done an incredible job. I'll definitely digg it and personally recommend to my friends. I'm confident they will be benefited from this website.

  19. Myka
    August 13, 2019 at 9:58 pm

    My account was hacked and they changed my password and put a two party authentication on it as well. I can't get into my account after changing the password because it is still asking for a code from the code generator that is inside my facebook account. I cannot get into the account to even get the code. It is so frustrating.

    • Beth Merel
      August 24, 2019 at 2:27 am

      We're you ever able to figure out what to do?

    • channelle
      October 29, 2019 at 7:48 pm

      Did you ever fix this!? This is exactly what has just happened to me and they've spent £3500 in my ads manager!

  20. Ashes
    July 7, 2019 at 8:21 pm

    It's hurt so much someone change my password and the big problem is that the phone number which I used to login is stolen with old device so when ever I try to recover my account the recovery code send to my old number

  21. Amodu Sumaila
    July 6, 2019 at 6:56 am

    some body hack into my facebooks account, and my account was disable, l can't get access to my Facebook account, why ?

  22. Faith Heath
    June 6, 2019 at 3:29 am

    I cannot help but feel like it is Facebook's fault that I am locked out of my account only because they created this ridiculously painful process and I opted in because I thought it was going to secure my account , it did , from me thanks a lot !

    • Danielle
      June 6, 2019 at 11:31 am

      Omg I’m having the exact same issue, please let me know if you find a resolution, I’ve spent hrs trying to fit it

    • Suzanne
      June 12, 2019 at 3:00 am

      I am beyond frustrated! I have been trying to get back into Facebook for 2 days. None of the codes I requested worked, so I emailed Facebook. They sent me links to try and even a password that they generated. Nothing is working! How can this be? I can't bear the thought of starting a new account - especially since I am an Admin on a few pages - how the hell am I going to manage those with a new account?! I feel your pain!!!

      • Randall
        June 17, 2019 at 8:17 pm

        Hi, it's now June 17th and I'm having exactly the same problem. I am thankfully still logged in to my mobile FB account on my phone, but I now no longer know what my "current" password is, because I've tried to change it so many times. So, I literally cannot change my password. Also, FB has locked me out of any opportunity to recover my account, again probably because of so many attempts from me. And when FB sends me a password reset code, as soon as I create a new password, it redirects me to an empty FB login page. Are you experiencing any of this? May I ask if you've solved your problem, and if so, how? Thank you, thank you for any tips.

      • Anna
        July 28, 2019 at 5:19 am

        Oh Suzanne you are having the same issue? I thought I were alone. If you do find a solution please let me know.

  23. Kenneth Mccolligan
    June 2, 2019 at 3:28 pm

    My wife has simply lost her phone and we need to use Facebook to let people know that. Problem is, it wont let her sign in from another device for some reason, she has 2FA set up but this is causing the problem. Every method of recovery ends up with them sending a code by text message. She has NO PHONE so can't receive texts. I thought I'd cracked it after hours of trying when they eventually sent me a code by email...sadly no! Putting email code in just takes you back in a circle to enter code from code generator (which since she can't login, she can't get to) or receive a text which she can't! Even under the heading LOST PHONE the solution is still receive text message!! Under the heading CANT LOGIN, the solution is to "login" and use code generator! Is it just me or is this all kinds of stupid!!!

  24. Pam Bowen
    May 10, 2019 at 1:20 pm

    I have been LOCKED out of my FB account due to someone else trying to access my account. I have used the access code(s) multiple times to change the password, which when use just tells me again that I am locked out of my account.
    When you are locked out you have to prove who you are. I have sent my DL and got an email saying that was not what they wanted (it's on the list of documents to send). According to the email they needed something with my name, DOB & pic...... hmmm. So the next thing I sent was my passport. I got the same email. I then attached both to that email and the first response was the same as the others. I resent it and also attached it to the link on FB.
    This is a nighmare!

  25. Saher ali
    May 9, 2019 at 10:08 pm

    I have lost my facebook password and unfortunately i logged it out and i don't access to my email...but i still login on messenger with same account and i also have a confirmed mobile number on this account but i dont know why facebook don't send me reset code on my mobile number can anybody help me??its very urgent to login with my account plzz help me

  26. DucNguyen
    April 21, 2019 at 2:04 pm

    #3 didn't work for me. Facebook didn't give me the option to provide a new email address. Does anyone know why?

    When I search my email and name, my account pops up. I can't access the email since it's out of service but my profile is RIGHT THERE! I can see myself but can't get back in because it doesn't offer me to provide a new email and I can't remember the password. Can somebody help me ?

  27. Meredith3
    March 19, 2019 at 12:16 pm

    I have lost my fb password and cant access my email. I have done the identity process with drivers license and now it sends me an email with a link....should I wait 24 hrs before open that email?

  28. sttepphx3
    March 18, 2019 at 2:45 am

    #3 didn't work for me. Facebook didn't give me the option to provide a new email address. Does anyone know why?

    When I search my email and name, my account pops up. I can't access the email since it's out of service but my profile is RIGHT THERE! Haha I can see myself but can't get back in because it doesn't offer me to rpovide a new email and I can't remember the password.

  29. Aisha
    March 2, 2019 at 4:46 am

    Brilliant on so many levels. Cheers!

    I'm also creating my own web page at my main page.

  30. jessica
    January 21, 2019 at 8:47 pm

    thank you this was helpful - my problem is no longer having access to the phone number or devices i previously logged in on, so when it wants to send the text verification code, i get stuck and havent had any correspondence back.
    how did you get the prompt to enter email OR phone number? im just getting prompted to add a new contact email

    • jack simmon
      January 25, 2019 at 2:08 pm

      so am i. i am having this problem. to make it worst, i forgot the last password for my account. bloody hell

  31. Micaela Linder
    January 19, 2019 at 6:01 am

    Greetings! Quick question that's totally off topic. Do you know how to make your site mobile friendly? My blog looks weird when viewing from my iphone 4. I'm trying to find a theme or plugin that might be able to correct this issue. If you have any recommendations, please share. Cheers!

  32. Moejj
    January 17, 2019 at 2:41 am

    Facebook sucks. Twitter sucks.

  33. Raymund karl ocate
    December 29, 2018 at 3:07 am

    I still don't get it. My account still not existing in facebook, how can i recover it if my account still not exist?

  34. Rose ann dela rosa
    November 17, 2018 at 4:01 pm

    Please help me, i cant open my fb account. All the trusted certificates and verification codes send by facebook to recover my account i successfully completed. But when i open my account after the 24 hours for my accounts security i still cant open it. It always says the link is expired. Please, what should i do? ????

  35. Rose ann dela rosa
    November 17, 2018 at 4:00 pm

    Please help me, i cant open my fb account. All the trusted certificates and verification codes send by facebook to recover my account i successfully completed. But when i open my account after the 24 hours for my accounts security i still cant open it. It always says the link is expired. Please, what should i do? ????

  36. Rose ann dela rosa
    November 17, 2018 at 3:56 pm

    Please help me, i still cant open my fb account. The trusted certificates and the verification code was i successfully completed but, when facebook says wait for 24 hours for me to get back again to open my account. It always says the link is expired. I keep doing this twice.. Please help me... ????

  37. michelle gutierrez
    November 14, 2018 at 5:56 am

    how can i open my Facebook account if the code generator is sending the code on my old number?

  38. pykers oppus
    November 4, 2018 at 10:47 am

    I received a message that I reset my password recently which i did not do. to recover my account, Facebook will send a code to an email address which is not mine but the hacker's. I cannot erase that email so as to put my real email. wish there is space for my phone number to send the code there instead.

  39. Andrea
    October 29, 2018 at 7:42 pm

    Have I've been trying to get back to my account on facebook for a week, but I always come up with code in the log, but the code comes at the next session. I'm back at phone number and it always works so well all the time. facebook accept not my entry

    all time told me facebook to use phone numbers an d she not works
    only pass chance and after i am stay again one page send code

    i have facebook messsage by securty no message backs

  40. darylanos
    October 26, 2018 at 12:41 am

    i lost my security number....... i can't log in... its been a week ... trying to recover my account....please help me.... what should i do?

  41. Chonna Paniza Banquillo
    October 25, 2018 at 1:44 pm

    How can I record my Facebook account because I can't log in the code I did not receive SMS from my number 09054191701.. please help me back to my account

  42. Chonna Paniza Banquillo
    October 25, 2018 at 1:43 pm

    Please help me I can't log in my Facebook account because the code I did not receive SMS 09054191701.. please help me ...

  43. Drusilla Armijo
    October 14, 2018 at 9:28 pm

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  44. Klaus Hoy
    October 14, 2018 at 8:20 pm

    I'd always want to be update on new content on this internet site, saved to my bookmarks!

  45. Rosebelle
    October 12, 2018 at 12:19 am

    I used a code to open an account but i cant open it because i tried entering too many codes. What will i do ?

  46. Rosebelle
    October 12, 2018 at 12:19 am

    I used a code to open an account but i cant open it because i tried entering too many codes. What will i do ?

    • Elizabeth
      November 14, 2018 at 6:42 pm

      Hi! We're you able to get back into facebook? If so how? Cause it keeps saying I've used too many codes as well

      • Jonathan
        April 3, 2019 at 11:14 pm

        I am getting the codes in my email (it's always the same code, too) but am also constantly being told "You have tried entering too many codes. Try again later." This occurred even on the first attempt. Does anyone know how to fix this issue?

  47. Cristina
    September 25, 2018 at 7:22 pm

    I bought a new phone yesterday & I tried logging in to my FB account. Problem is, I enabled my two factor authentication & it only recognizes the browser I had use from my old phone. I no longer have access to my old # either. How can I regain my access to my FB? I need help bigtime! Thank you!

    Ps: I couldn’t pass the code generator because I have to access to my old phone.

    • Mariz
      October 6, 2018 at 11:13 pm

      Hi! Were you able to solve this? I am having the same problem and I’m getting frustrated how to resolve it.

    • Jennifer
      February 19, 2019 at 10:00 am

      Did you ever find a solution? I have been researching for over a week on this same exact issue and I've contacted Facebook in every way possible. Plz help

  48. Pablo Rodriguez
    September 10, 2018 at 11:43 pm

    I can't get beyond the account has been disabled by Facebook,message.
    Is there really no way to reach Facebook by phone?
    Im in dire straights

    September 3, 2018 at 3:28 pm

    I was following one of the step above and everything was going well till i reach the step where i have to get the log on code, mine neber gave me an option on how do i want my code to be sent to me, it just automaticaly say "an sms will ne sent to you shortly" but i need the codes to be sent via email like what your example above shows.. please help..

  50. Kaitan tina
    July 24, 2018 at 7:28 pm

    Hey Tina, I need to your assistance. I'm failing to access the secret code for resetting password coz I no longer have the contact I used to sign up for Facebook.

  51. Christa
    July 17, 2018 at 4:41 pm

    Can not login to FB. My account has been compromised and whoever did this has made it so I need a 6 digit code. Even when I log in it asks for this code. I did not authorize this and can not get in as the hacker has set up this code thing. Please help!!!

    • KM
      July 24, 2018 at 3:16 am

      Same thing has happened to me. Did you ever get the issue resolved?

      • Steve
        July 26, 2018 at 4:05 am

        Same thing happened to me! Help!

      • Steve
        July 26, 2018 at 4:09 am

        Same thing has happened to me. Help!

      • MB
        July 26, 2018 at 12:44 pm

        Happened to me, too!

      • Melissa L Moore
        July 27, 2018 at 7:47 pm

        The same happened to me today. Did u ever get yours back?

    • Christyline Ruiz
      July 28, 2018 at 3:56 pm

      Same happened to me. I’ve done everything and Facebook is not helping. Has anybody gotten it fixed???

    • Jessica L Moser
      August 24, 2018 at 3:14 pm

      Same thing happened to me has anyone gotten back in plz help me

      • amir shahzad
        February 4, 2020 at 2:26 pm

        please help me

  52. Mahesh
    July 5, 2018 at 3:55 pm

    Dear sir, am forgotten my fb password it was asking my email that email also am not using but i want my facebook pls help me sir in that account my childhood friends are there am requesting to u to recover my fb sir

  53. Pasha Shaik
    June 26, 2018 at 9:48 pm

    I lost my phone where facebook application is activated with code generator if I was use in any other browser. So I brought new phone I want to use facebook application when I was given credentials then it was asking the SMS code they sent to my old phone which is out of the country and that number is no longer available with then If I want to open in browser it was asking code generator please help me what should I do now I am Using this account since 2007

    • Patrick Sujetado
      July 13, 2018 at 4:48 pm

      If there is an email address still associated with it then you could just reset its password ;)

    • Abass
      October 5, 2018 at 11:06 pm

      I have been locked out of my Facebook account for three weeks! I have tried everything to regain access but nothing is working! I'm being told I need a login code! But no code ever gets sent by SMS message! I know my SMS works because I'm able to receive other SMS messages! What else can I do! This is also effecting my messenger so that I can't text or receive texts or messages from family and friends! I have the two factor authentication but why isn't that even working to get me back on my account!

  54. Christa Liley
    June 25, 2018 at 1:42 am

    I have been administrator for my husband's legacy account since he passed away in 2015. Last night my stepson hacked the account. Changed the password. Changed the email account. Changed the phone number. Deleted me as administrator and blocked me.
    I have tried account recovery but it is using the email and password he changed it to send security code requests. And when I click no longer have access the account recovery goes to trusted friends which is all three of the stepchildren who have stolen the account.
    This may seem trivial to some but this is emotionally disturbing to me and my memories of my husband. I never stopped my stepchildren from having access to their fathers page nor made any derogatory remarks on his facebook page about them. I don't know how to get past trusted friends. Please, what now.

    • Patrick Sujetado
      July 13, 2018 at 4:59 pm

      Is the last email address associated with it still accessible? If it is, then head on your email account now and check for the email that was sent by Facebook Team about that last email address being removed from your husband's Facebook account. From there, you can reverse this email change and Facebook will allow you to remove the newly added email addresses and change its password. Hope this helps! :)

  55. Ann Doss
    June 24, 2018 at 9:37 pm

    Facebook my I phone is okay it’s my I pad can’t get FB on my I pad can’t key in to report it on the iPad this happened Saturday when I Tried to get on FB ! My I phone is ok ! That’s how I’m letting you know that my I pad won’t bring FB up at all !

  56. venkatesh
    June 18, 2018 at 1:32 pm

    sir recently some one logged into my account in os i have changed my fb password..and when i logged in browser it is showing password is wrong and cant access gmail.i cant open my fb.and it is not showing ways such as code via gmail or code via phone number etc...plz help me sir

  57. Nansak nden lar
    June 14, 2018 at 5:36 pm

    I forgot my facebook password, and i am unable to access my facebook or recover my password.please help me to recover my password.

  58. Frank Dutton
    June 13, 2018 at 3:32 pm

    I tried recovering the account, they have a current email address, but I have yet to receive a code. I waited over 24 hours, tried everything on their help page, nothing works.

  59. Kent Amick
    June 8, 2018 at 3:38 pm

    Update on reply from :
    "Hi Kent,
    It looks like you're having trouble logging into Facebook. Just click the button below and we'll log you in."

    I clicked the hotlink and it took me to my newly created Profile, NOT to my original Facebook Profile for which I'd actually provided a hotlink.
    Thus, is NOT read by humans. It is scanned by bots.

    Kent Amick

    • Kent Amick
      June 9, 2018 at 1:48 pm

      Update: Day seven of trying to recover my original page. The Facebook message you might send by email is useless: definitely not read by a human. But I suspect that the emails you send to the address that Tina Sieber offered as a last resort might work - somehow. They reply with a canned email response that says "It looks like you're having trouble logging into Facebook. Just click the button below and we'll log you in." So they're generated by bots too, but I'm guessing that it's just a matter of time before a human stumbles onto them, and actually reads one. It's a waiting game. Hopefully, persistence and patience will win the day. Be persistent enough to send emails to that address every day, and your patience may eventually pay off.

      I'll just sign off with the address of the account I'm trying to recover, and wish you mountains of good luck in your quest to attract Facebook help:

      [Broken Link Removed]

      • Kent Amick
        July 23, 2018 at 12:29 pm

        In trying to recover my original account, I have come to the conclusion that it's literally almost impossible without personal assistance from a techie at Facebook. The email address published by Tina Sieber may be helpful to some, but not to me; all I get from it is robot-generated "thank you" responses, and no offers of help.

        My original account contains all of my pictures, friends and family, along with "throwback Thursday" pictures of me when I was an infant. It contains many of the almost 4000 friends I've generated through the years on Facebook, and all the memes I've created over the past 8 years... it contains every unique piece of my life on Facebook, where I was very active almost every day of the week.

        Again, after countless emails I've sent to that address, there hasn't been even an inkling of personal assistance offered, and certainly not even the slightest helpful information. Just "form letter" resplies.

        Kent Amick

        • Nikki
          September 9, 2018 at 3:03 am

          OMG I literally thought i was the only 1 ..ive been trying to log bck into my account & ihave sent countless emails & all returned response was an automated one im sooooo devastated & if you have found a solution pleaseeee let me knw ...?

  60. Lorella D'Cruz
    May 28, 2018 at 1:03 am

    I have a new computer and have downloaded all data from my old to the new computer. However my old Facebook page seems to have disappeared completely, instead bringing up a new page without my photo or any of my old posts. Tried Facebook Recover Page, and it recovered only the new page minus all my old info, including photos, posts, etc. Contacted a friend and she can see my old page. How do I recover it? Would very much appreciate your help.

    • Kent Amick
      June 8, 2018 at 3:43 pm


      I have the same problem, except mine was created by a computer crash. Based on my experience, do not try .

      I tried it, and it's apparently just scanned by bots rather than read by humans.

      Kent Amick

  61. Muhammad Yaqoob
    May 19, 2018 at 6:23 am

    My Facebook not open. I not get computer/Facebook training.plz online defect mobile no.923425742738.plz guide me operating of Facebook. .

    • Quoc
      June 4, 2018 at 9:51 am

      Inbox me
      I help me!

  62. Fanoulla Constantinou
    May 14, 2018 at 5:19 pm


  63. Usmankhan
    May 7, 2018 at 5:56 pm

    When i click on no longer have access to these then the next page this appears
    We're sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

  64. Usmankhan
    May 7, 2018 at 5:55 pm

    When i click on no longer have access to these in the next page this appears

    We're sorry you're having trouble recovering your email address. Unfortunately, this means we can't verify who you are or give you access to the Facebook account you're trying to log into. We may hide the information on your Facebook account if we detect that you cannot regain access to it.

  65. Robin
    May 7, 2018 at 3:28 pm

    I have sent numerous messages to FB. I am trying to get back in my New account, and they keep sending reset code for Old one. I even sent pic's of the actual account. Finally got 3 codes from friends, and now it's telling me I've tried too much- try later! I tried again this morning. Same message. Can't get anywhere to answer security questions! I am about beyond frustrated. I'm still connected on old tablet. Just wish I could reconnect on iPhone (accidentally logged out), or get it on new iPad- HELP??

  66. Det Shala
    May 1, 2018 at 4:04 pm

    Hi Tina, please can you help us. My brother tryed all methods but cant acces to facebook. He can’t access to sms for two factor authentic. He sent to facebook many requests. Can you know how many times take to recover this account or can do anything to access as soon as possible. Now and msenger is brother is bored used this fb many years. Please help somthing. Thanks a lot

  67. Rhonda Jensen
    April 22, 2018 at 3:24 am

    I have been locked out of my Facebook account for three weeks! I have tried everything to regain access but nothing is working! I'm being told I need a login code! But no code ever gets sent by SMS message! I know my SMS works because I'm able to receive other SMS messages! What else can I do! This is also effecting my messenger so that I can't text or receive texts or messages from family and friends! I have the two factor authentication but why isn't that even working to get me back on my account!

    • Ng
      April 24, 2018 at 3:23 pm

      Same issue here. I have tried the whole afternoon and i don't receive any message regarding the code

    • marcellemieux
      June 7, 2018 at 12:43 pm

      Many times the codes will be sent to a secondary e-mail..its a safety avoid losing code do a copy -then paste..maybe all this can help

  68. jintu dutta
    April 11, 2018 at 11:34 am

    hi, i have login issue myself.. i forgot my old password and with the help of two factor authentication via trusted contact i get a new password but when it came to security check or identify i will change my number and mail address also i get the six digit code in my new number what i have change in the identification but m not able to input this code and the next page will not come or showing me after confirm the new number and mail i am not able to go the next page or access to the next page so i cant login to my account. please solve my problem

  69. Lavinia Jula
    April 2, 2018 at 9:09 am

    Hi , I have a login issue myself , I have had the same password for many years so I do remember it but it just doesn't work anymore, it says incorrect password . I tried to recover my account but when I put the code in I just get a blank page. I emailed Facebook but no response. If someone knows how to fix this please help.

    • Gheng
      April 4, 2018 at 7:28 am

      Same issue with me. Last Sunday April 1. It suddenly prompted me that my password is incorrect. I tried resetting and I received the code in my email. When I try to put the code and set my new password, it’s giving me an error message the request canot be processed or similar to that. I tried emailing security teambut still mot getting any response :(

    • jintu dutta
      April 11, 2018 at 11:40 am

      same issue with me since last 2nd april, i have also used a same password for many years but recently when m trying to log in my account it says incorrect password. i m also tried to recover my account but when I get the code it not show where to input this code the page in get a blank page. I emailed Facebook but no response. If someone knows how to fix this please help.

  70. sagar gokarankar
    April 1, 2018 at 8:06 am

    i dont have my number which i confirmed with fb and also security code and code generator..
    now i cant log in my facebook account without it.. so what should i do to log in my account

  71. Rafael Freitas
    March 31, 2018 at 2:08 am

    i do not have my mobilephone more. I can recover by my email, but facebook ask also SMS code in the mobilephone. So i cant access anyway , what can i do ? Facebook do not answer me never . How can i recover my account ?

    • Umair Akram Malak
      March 31, 2018 at 2:46 pm

      I am having same problem my ID is logout since last week nothing happening.

  72. Lubna
    March 27, 2018 at 11:19 am

    I have no longer access to my Facebook account because it is hacked and the password is changed by someone

  73. Ash
    March 24, 2018 at 3:10 am

    Hi Tina- I was recently hacked and went through ALL that you stated above. It was terrible. By the grace of God I, somehow, got back in but I couldn’t tell you how. The hacker changed The language to Arabic and then changed all of my contacts. FB allowed my email back on the account after I provided an ID but when I click the recovery link and they send me a code to reset my password, once I hit enter after the code it says I have tried too many time and to try later. It has been that way for three days. I keep trying because I’m afraid to miss my window of opportunity since my current password is still the one that the hacker put on and I need to get in before they do again. Is there an amount of time Inhave to wait? The most is 8 hrs so far and that still showed the same.. “too many times”.

    • Tina Sieber
      March 30, 2018 at 8:33 pm

      Hey Ash, sorry to hear this is happening to you! The "too many times" error has come up in the comments here many times. It sounds like it could be an error on Facebook's end and not your fault for missing a window of opportunity.
      Have you tried emailing Facebook under Some people have reported that they could recover their hacked account that way. They attached ID verification (copy of passport or US driver's license).

  74. Steven
    March 21, 2018 at 4:59 pm

    Hi Tina, (sorry I had to repost because I mistyped my original comment)
    I have a conundrum; I reset my password recently and the verification code went to an old email that I hadnt accessed for awhile and ended up getting locked out of.
    I had also never verified the connection between my cell and my facebook account. Turns out, I was able to remember my original facebook profile password recently. Upon typing that in i was directed to a page that says: "If you don't remember making this change, click here." Below that i could also try clicking on the "recover your account" option. Do you have any suggestions? Thanks so much either way. I did try emailing facebook security a few days ago but I dont think they ever respond to that. Also did one of the facebook help forms a few weeks ago without a response.

    • Tina Sieber
      March 30, 2018 at 8:10 pm

      Hi Steven, I'd try the first option first. What did you end up doing?

  75. Myra
    March 9, 2018 at 4:05 am

    Hi, Tina good news I already recover my old facebook account. I'd sent my passport as my identity. Thank you so much for the help. God bless?

    • Tina Sieber
      March 30, 2018 at 8:10 pm

      Glad this worked for you, Myra!

    • Det
      May 1, 2018 at 7:41 pm

      HI, please can you help me, where tou sent your pasaprt that recover your account. Can you write me how to contact fb and how many times need to recover. Thanks a lot

  76. Katie
    March 7, 2018 at 2:04 pm

    I don’t know if you can offer any guidance here, but any suggestions would be appreciated. I’m completely lost!

    So I upgraded my phone and when I did it signed me out of my Facebook app. Well, I no longer have access to the email account that I created my profile with and I can’t remember my password. So I went through proving my identity by using the trusted contacts feature and they said they would send me an email, but I never recieved and email. They said if no email was recieved within 30 minutes to go to the help center but that’s not helpful because it’s just a search engine. And it just leads me back to using the trusted friends feature to recover my account. And with no way to contact Facebook I have absolutely no idea what to do next. If it was just Facebook I would walk and be okay with the fact that I just don’t have a Facebook account anymore. But until I get into Facebook, I’m also locked out of Spotify, instagram, and Twitter because I had the accounts linked. And advice or help is appreciated!!!!

    • Taurus
      March 31, 2018 at 8:08 pm

      I am in the SAME BOAT and to make matters worst I run my travel business from Facebook. I've verified my identity countless times using the Trusted Contacts method. I no longer have access to the emails associated with my account (bad mistake) but I've provided several valid email addresses for FB to use to send the confirmation email to and have never received it. I'm stuck and my business is at a stand still. If I could pay someone to help me access my account I would!! If anybody has any advice it will be greatly appreciated.

    • Ginny
      April 14, 2018 at 2:49 am

      You literally just described my exact situation today. Don’t know what to do. Did you have any luck with anything???

  77. Myra
    February 16, 2018 at 6:53 pm

    Hi Tina! Do you have anyother email from facebook? Cuz untill now they are not responding to my email. Ive send 3 mails to them but still no replying!??

    • Tina Sieber
      February 17, 2018 at 4:18 am

      That's the only one I have. And it can take weeks for them to respond. They also won't respond if your information is incomplete or impossible to verify. For example, if you didn't use your legal name for your Facebook profile, you'll have trouble proving your identity.

  78. Bonnie Miller
    February 10, 2018 at 8:03 pm

    I need help PLEASE.....I had to have my facebook account terminated, so I did....a week or so later I tried creating a new account, it asks me to upload a photo of myself, so I do, then it says my account has been disabled....What is going on? how can I create a account???

    • Tina Sieber
      February 17, 2018 at 4:20 am

      Maybe the photo fails one of their filters? Not sure why that would lead to a disabled account though. Are you using the same email address or phone number for the new account?

      • Bonnie Miller
        February 17, 2018 at 3:54 pm

        I created a new email for new account at yes it is using same phone number

        • Tina Sieber
          February 21, 2018 at 2:11 am

          Try using a different phone number. I suspect that since the phone number is used for account recovery, it has to be unique to your account.

  79. Escodata Linda Nessa
    February 10, 2018 at 4:25 pm

    None of this information is helping cuz facebook has no client acre if u asked me. I have tried all these and I have also tried to memorize my password over a thousand times but facebook has still not realised. Am fed up and am not ready to open another account after all....

    • Tina Sieber
      February 17, 2018 at 4:17 am

      Facebook has very little client support and they're incredibly tough to reach.

      If you do end up opening another account, do use a password manager!

  80. Abbas Rasheed
    February 7, 2018 at 4:17 pm

    my freind account has bee locked we treid our level best if possibel kindly help us

  81. Ali Ali
    February 4, 2018 at 4:55 pm

    Ok sir

  82. Ali Ali
    February 4, 2018 at 4:53 pm

    Assalam o Alaikum

    Sir please open my account
    Sir Mera account open he nahe ho Raha 4 week se please help me

  83. Aga
    February 4, 2018 at 9:34 am

    I forgot to add I can not access my business page as I need to access it via private. Even if I create a new account how can I recover my business accounts?

    • Tina Sieber
      February 17, 2018 at 4:15 am

      Hey Aga, some other commenters with a business page could recover their account after emailing Facebook with a proof of identity (scan of US driver's license or passport). Hope this hint will help you.

      • Maria
        February 19, 2018 at 10:16 pm

        If we didn't have to provide ID to open account why and how would providing further private information help?

        • Tina Sieber
          February 19, 2018 at 10:25 pm

          When you open a new account, it doesn't contain any private information. Trying to recover an account with existing personal information, friendships, private messages, photos, etc. is tricky because Facebook legally has to protect that information. Imagine someone tried to maliciously obtain access to your account. You'd want it to be difficult and you'd want Facebook to require proof of identity.

  84. Aga
    February 4, 2018 at 9:31 am

    I didn't remember my password so I used the I forgot option the only problem is I don't receive any codes from facebook (I have checked spam aand every folder even via search for fb emails). Anyway I used the direct link changer which worked I put a password but I didn't get a confirmation it was changed just a blank page. Now it says it's incorrect. I used mobile phone (no codes received either) I used my 3 friends contact to use another email and no email received to another email. I reported login issue> I tried even the hacked option as I remember the old pass finally but it is like vicious circle I put the old password the I get to log in web and put my email and still I get back to old password and this way hours. I still don't understand how is that there is no way of contacting facebook. It's clearly they fault that I don't get the codes on 2 different emails and a phone number. It's crazy!

  85. Myra
    January 29, 2018 at 2:35 pm

    Id creat a new facebook account since my 1st account is i cant recover it. But i email the facebook to the mail you give to recover my 1st account do think its ok? ?

    • Tina Sieber
      January 31, 2018 at 8:03 pm

      Yes, that's OK, but whether or not they respond, and how fast, I can't tell you, sorry! Hope you'll be able to recover your account. Good luck!

      • Myra
        February 2, 2018 at 7:43 pm

        Yeah i drop an email to them on january29 untill now they not responding! Uhm are they sure respondng to the mails?
        How i wish i could recover my account. Anywas thank you god bless

        • Tina Sieber
          February 2, 2018 at 10:01 pm

          Some readers said they have. Typically, it was people who attached proof of identity (scan of US driver's license or passport) to the email. Recovering your account using an ID probably only works if you used your full legal name with your Facebook profile.

        • Myra
          February 3, 2018 at 4:47 pm

          Thank you so much tina! Ill post a comment again if they respond to my email and hopefully to recover my facebook account.

  86. Reezk
    January 27, 2018 at 3:31 pm

    I know all old password of my facebook account but I cant access my mobile phone to receive recovery code what is the solution please ???

    • Tina Sieber
      January 31, 2018 at 8:01 pm

      Are you still logged into Facebook anywhere? On another computer or browser maybe? If you're still logged in anywhere, you can update your mobile phone number. Otherwise, proof of identity will be the only way to recover your account and that only works if you used your full legal name for your Facebook profile. Good luck!

  87. Kayla
    January 25, 2018 at 7:23 pm

    I got a suspicious message which led me to believe I was hacked. I tried to change my password, but I don’t remember it since I stay logged in with my mobile device. I clicked “Forgot your password?”, and they emailed me a code, but when I enter the code, a message pops up that I have no current codes. I’ve tried this several times with the same message. Any advice?

    • Tina Sieber
      January 31, 2018 at 8:02 pm

      Have you tried reporting the account as hacked?

      Are you still logged into Facebook anywhere?

  88. Dilshad
    January 23, 2018 at 4:35 pm

    My sim card is lost i can't get code what can I do?

    • Tina Sieber
      January 23, 2018 at 10:26 pm

      Can you get a replacement SIM card for the same number? Contact your mobile provider.

      Otherwise, you could try to verify your identity with Facebook to restore your account. Only works if you used your full legal name for your Facebook profile.

      Not much else you can do. If all else fails, start over with a new profile.

  89. Jenny Hamilton
    January 7, 2018 at 9:29 pm

    I cannot access or even find my current Facebook account. An old Facebook account of mine still comes up. I do not want to shut this one down, but I do want to 'find' my current account. It seems to have disappeared???

    • Tina Sieber
      January 21, 2018 at 2:26 am

      Maybe Facebook shut it down for being a duplicate? Did you use the same name and contact information?

  90. Sarah webster
    January 7, 2018 at 12:49 pm

    Yet again I was hacked just before Christmas lost everything ask all my friends to like me again and now u have stop my account when logging in secerlty reason why I have photos of my LATE DAD that I just got from my old account I talk to my family on this why have u done it

    • Tina Sieber
      January 21, 2018 at 2:25 am

      Sorry to hear this, Sarah!

  91. phil
    January 5, 2018 at 12:41 am

    how do you get this to pop up.... when i do no longer have access i do not get this window
    To start this process, click the link No longer have access to these? in the bottom left on the reset password page to start the recovery process. Facebook will ask you for a new email address or phone number, so that they can reach out to you if needed. Click Continue to proceed.

    how can i get that page

  92. Kamal
    December 29, 2017 at 4:39 pm

    Hi Tina
    Have a good day.
    My account can not identified after enter valid phone number and email number. So i can not go next step to retrieve my account.
    Note that, at first i rcv verification code into my phone number but it's not working after put in dialog box. Pls help me by advising your best suggestion.

    • Tina Sieber
      January 21, 2018 at 2:24 am

      The article above and comments below is all I know. Please browse through the comments. Good luck!

  93. Shahzad
    December 22, 2017 at 6:52 am

    Hi tina
    I hope u are fine there
    I have a fb problem about two authentication factor..
    I log in but they replies and asked code generator but I didn't received ..... how to open my fb ... I have mobile number that was registered with in... plz help me ..its about my personal ...I need ur help plz...
    Its a humble request to u
    I will pay fees to u but plz help me to bring back my account ...
    Thank u

    • Tina Sieber
      January 21, 2018 at 2:24 am

      Hi Shahzad, did you ask for a code sent to your mobile phone number? Maybe you didn't enter the phone number correctly.

      Try to get in touch with Facebook and prove your identity, see comments below. Good luck!

      • Jefferson C. Castro
        April 11, 2018 at 10:14 am

        Im also having this issue, I got access to my email and phone once fb send the code to my email I got it but once im logging into FB it still ask for Two way Authentication

  94. meriam
    December 20, 2017 at 1:05 pm

    still i can recovery my fb account! can u plz help me! i already used all methods

    • blandina burton
      January 3, 2018 at 11:58 pm

      Which fields are required ?

  95. Mouzzam Shahzad
    December 18, 2017 at 11:28 am

    hi, tina how are you
    Dear, i can't access my facebook account because i lost my mobile and
    now i want to open on my laptop i have my id and password but i don't
    have code genrator how can i log in my account plz tell me i am fighting
    with this issuse for the last 10 days plz help me

  96. Mirza Mouzzam
    December 18, 2017 at 11:18 am

    hi tina
    i lost my mobile and i can't access code genrator for my laptop plz tell me what i have to do now i know my id and password but i don't have code genrator plz help me

  97. Carole MacKenzie
    December 11, 2017 at 12:59 am

    My account was hacked. I had to cream a new account, used s different email address and within 24 hrs got s messages that they needed me to send a picture to verify it was really me. For the next few hrs when I tried to log in they told me my picture wasn’t yet verified then I soon got a message saying my account was disabled. What can I do?

    • Tina Sieber
      December 11, 2017 at 8:58 pm

      Is this for the hacked or the new account?

      Did you send them picture ID, like a scan of your driver's license or passport? That's usually what they need to verify your identity. And it will only work if your real name and the name you used on Facebook are identical. That's one reason Facebook insists on real names!

  98. Lynette Jacobson
    December 8, 2017 at 7:43 pm

    I cannot access my facebook account Lynette Jacobson (Lyn) which has my profile photo The other account for Lynette Jacobson has no photo Both are connected with the same email address

    • Tina Sieber
      December 11, 2017 at 8:59 pm

      What do you mean you cannot access it? Did you forget the password or did Facebook lock one of your accounts? Have you tried to recover one of the accounts?

      • Lynette Jacobson (Lyn)
        December 13, 2017 at 7:47 pm

        Where can I log in using my correct profile picture

        This could be a option I cannot explain it any other way

        Have you actually looked at the page I am referring to and the HOME page which has no profile picture is not the one I use Tey are connected by the same email address and birth date

  99. carmen elena ogaitnas
    December 8, 2017 at 3:24 am

    I can't log in my account I have 3 profiles with the same name and I lost the one that I had for 5 yrs. Same phone # .My friends sent me the code # and nothing work. So from my other page I see my other page because I have it as a friend. So what can I do?

    • Tina Sieber
      December 8, 2017 at 5:08 pm

      Email Facebook, explain the situation, include ID verification (driver's license or passport copy). Good luck!

  100. Natz bd
    December 3, 2017 at 4:51 pm

    My boyfriend hacked my account because I had give him all information?how can I recover my account without knowing password, email ,recovery email,phone number and recovery phone?

    • Tina Sieber
      December 5, 2017 at 9:25 pm

      Essentially, you can't, unless you can get Facebook to accept proof-of-ID. Email them with a copy of your passport or driver's license and explain what happened. If the name on your account is not the same as on your ID document, you won't have a chance to recover. In that case, set up a new account and call it a day.

  101. ajmeri sarfaraj
    November 24, 2017 at 10:58 am

    i have forget my fb account. i remembe only one things username how to recover my fb password please help me

  102. Brian Gorumba
    November 21, 2017 at 10:31 pm

    hi, I cant log in with my fb account..I already change the password but unfortunately I turned on the two factor aunthentacation and now I have no longer an access to my phone number which I use in my fb account..

    • Tina Sieber
      November 22, 2017 at 4:29 am

      Did you set up Code Generator anywhere other than your phone? Or did you download codes and save them somewhere?

  103. aafaq
    November 21, 2017 at 1:46 pm

    Meri id self pic me gye thi apni pic dala bt aaj 14 days ho gye na hi open ho rahi h or na hi disablee samjh nhi aaraha hki kya kroo plss help mee yr

    • Tina Sieber
      November 22, 2017 at 4:59 am

      Sorry, I don't understand either.

  104. sandra (sandi) williams
    November 20, 2017 at 2:01 am

    i am 74 years old with some dementia. I can't seem to concentrate to follow instructions. facebook was how I kept in touch with family. I try to do as you say, but I do not get a code I can read. looks plain enough to me, but facebook doesn't agree. HELP!!!!!!!!! I have been without facebook for some time now.

    • Tina Sieber
      November 20, 2017 at 4:19 am

      Sandra, lots of people have trouble recovering their accounts. I can't really explain more than what I wrote above.

      If no one else can help you, I'd recommend creating a new account and explaining it to your family. Just send them new friendship invites and you can start from scratch.

  105. Fernanda Janeiro
    November 15, 2017 at 9:46 am

    my FB account is a business account and even so FB thought that I needed to submit some form of ID. I have been trying to upload the registered trademark but the system won't even upload it. At this point I actually believe that it is the upload function that is not working.
    I tried the above mentioned email address but still nothing. Has anybody contact details for business accounts?

    With many thanks

    • Tina Sieber
      November 20, 2017 at 4:20 am

      Fernanda, is the document you're trying to upload in the right file format? Facebook might only accept PDFs. And is it small enough? They may also limit the file size limit.

      Hope you'll get this sorted out. Good luck! And please let us know in case you're successful. Thank you!

  106. Patricia H
    November 10, 2017 at 7:28 pm

    Actually I’m 79 years old, have no idea as to why they keep locking my account! I like keeping up with friends but not going to kill myself over a bunch of kids trying to prove I’m not me! However, something should be done to improve
    Situation! Move on to Instagram , it’s a lot of fun!

  107. Hein Aung
    November 2, 2017 at 7:08 pm

    My account suddenly was disabled, after contacting with the support team they asking me to confirm my identity, then I confirms my identity,after that the support team sent a msg

    "Thanks for confirming your identity. We’ve unlocked your account, and you should now be able to login. We're sorry for the inconvenience.

    If you have any problems getting back into your account, please let us know."

    But the account until now still disabled!!
    i hope to answer this question

  108. Hein Aung
    November 2, 2017 at 7:07 pm


    my account suddenly was disabled, after contacting with the support team they asking
    me to confirm my identity, then I confirms my identity,after that the support team sent a msg
    "Thanks for confirming your identity. We’ve unlocked your account, and you should now be able to login. We're sorry for the inconvenience.
    If you have any problems getting back into your account, please let us know."

    but the account until now still disabled!!
    i hope to answer this question

    • meriam
      January 4, 2018 at 1:26 am

      same my situation?

  109. Cory Kelly
    October 25, 2017 at 5:50 pm

    I can’t get in either. I can log in, and it instantly asks me to verify my phone number. The two choices it offers I no longer have access to. So I go back to login, say don’t have access, let’s me use my email, go through that, change my password, log in with new password, and it instantly asks me to verify phone number again. Changed my pw 10 times so far. Help center says to log in on a different trusted device and update the phone number, but I have no other trusted devices. Anywhere I log in it wants me to verify the old phone numbers I don’t have access to. I’m stuck for over a week now, any ideas?

    • Tina Sieber
      October 25, 2017 at 7:32 pm

      Try to email Facebook. See email address in the article and mentioned in many comments below. Good luck!

      • Cory Kelly
        October 26, 2017 at 4:53 pm

        Oh, yeah, did that before the comment, here’s hoping. Still no response as of yet

      • Cory Kelly
        October 27, 2017 at 6:57 pm

        Well, I’m not certain if they responded to my email per se, but I got an email asking if I’m having trouble logging in, to click here. I did, and changed my pw again, logged in, and it still wants me to verify a phone number I don’t have. The email I got may have been automated, as it’s the second time I’ve gotten it. I’ll try to email them again and tell them the automated email pw change doesn’t work. Here’s hoping still.

        • Tina Sieber
          October 27, 2017 at 7:07 pm

          Oh man, so frustrating! Fingers crossed you'll eventually get a human response. Good luck. And thank you for the feedback, Cory!

        • Tina Sieber
          October 27, 2017 at 7:09 pm

          Oh, one more thing...
          Something that has helped people in the past was attaching proof of their identity to their plea for recovering their account. If all else fails, I'd try that.

      • Cory Kelly
        January 18, 2018 at 4:46 am

        Tried sending id like November, gave up, made a new account. On a whim about Christmas tried to log in old account. It was suspended now, for being a duplicate. I appealed or whatever and the asked for id. I just so happened to have it ready. ;-)


        • Tina Sieber
          January 18, 2018 at 5:03 am

          Thank you for the update, Cory!

          So you could recover your old account after it was marked for being a duplicate because you set up a new account? That's strange. How did you submit the ID the second time around? Same as the first time or through an online form?

        • Cory Kelly
          January 18, 2018 at 7:37 am

          Took some electrical tape, put over numbers/info, and just lined a bunch of stuff up, dl/cc/ss etc. took a pic and attached it. Honestly don’t remember how I did it second time, maybe they said email em, or click here type thing. But I just sent that same pic I took first. Took about 24hrs and everything was just as I left. So yeah. Duplicate the account. Use same pics. Same info. They suspended the old one

    • mathusel
      December 2, 2017 at 8:55 pm

      If you have a friend with access to fb, ask them to allow you to try via their device. ONE WORD OF WARNING, DO NOT SAVE LOG IN DETAILS on their device! They'll be able to access your account if you save them on it! NOT worth the risk, we fall out with people regularly and some can be really spiteful!

      • Tina Sieber
        December 11, 2017 at 8:58 pm

        Good advice. Thank you for sharing, Mathusel.

        • Cory Kelly
          January 18, 2018 at 3:42 am

          Yessir, I tried on my soulate’s phone, no go.

          But a conclusion. I got a bunch of different accepted id, covered up the important stuff and took a high res pic. Sent it to the email, couple times, no joy. Tried a couple other addresses that were supposedly legit, nada. Think about the beginning of November I tried to log in on ancient tab that I used a ton many many moons ago (finally decided the hunting through the attic (it’s there because I kept having battery/charging issued, not sure it’s even gonna work at all)) could possibly prove fruitful. Still no luck. Resign myself and finally create a new profile.

          For some reason, last week I just had a random thought, and tried to log back into the old account. This is different, it’s now suspended for duplicate accounts. Orly?? Sure enough i disputed/appealed or whatever, said I needed to show ID. I just happened to have some perfect pictures already ready! Success! Not quite sure if this helps, but you tried to help me, so the least I can do is share the ending :-)

          Thank yas kindly,

        • Tina Sieber
          January 21, 2018 at 3:06 am

          Glad to hear you had some luck with recovering your account, Cory. This proves that patience and luck are required in the process.

  110. May
    October 20, 2017 at 6:03 am

    I know my old password and tried the way that recommended by you but Facebook didn't ask for new email address when i click the link No longer have access to these?
    Tina, Point no 3 was outdated.

    • Tina Sieber
      October 27, 2017 at 6:10 pm

      Thank you for the heads-up, May! I still got this option up until recently. Trying again now...

    • Tina Sieber
      October 27, 2017 at 6:14 pm

      Hm, I still see the option and allows me to input a new email address. In the next step, however, it forces me to use my Trusted Contacts. Thus, I can't confirm whether or not they'll actually use the alternative email address.

      What exactly did you try and what screens did you see?

      • Clarissa Mae Villas
        May 31, 2018 at 7:27 am

        It is the same thing as my brother-in-law. I'm trying to fix his account and clicked on that "No access to these?" but they are not asking for a new email ad or any contact number. They're also not asking about his trusted contacts. Help please! That account is really important.

        "If you no longer have access to your email, you can try to log in again. After you've logged in, you can change the email on your account."

        That's what it says there after I clicked that link. They're asking me to log in his account yet they know that I can't access it that's why I'm there in the first place. Ugh. PLEASE HELP US.

  111. Brenda cole
    October 20, 2017 at 12:44 am

    My fb account has been hacked .I need help to log in .I changed my
    .password an still can't log in .

  112. Viridiana
    October 15, 2017 at 9:52 pm

    I’m logged out of my Facebook but not my messenger, is there an option I have with that?

  113. Rachelle S.
    October 15, 2017 at 8:14 pm

    Hi Tina:

    I just wanted to follow up to let you know I followed your advice about emailing Facebook directly. They recovered my business fan page account in less than 24 hours! Thanks so much. Your tip ended my frustration and spinning my wheels trying to find a solution. Yay! Rock on!

    • Tina Sieber
      October 17, 2017 at 2:27 pm

      Thank you so much for the update, Rachelle! And glad it all had a happy ending for you. Which email address did you use? The one recommended here or a different one? Any other advice for getting Facebook's attention? Again, your feedback is MUCH appreciated!

      • Rachelle S.
        October 17, 2017 at 10:33 pm

        I recommend that others use the email you mentioned. I also attached a picture of my driver’s license, as well as my business card that matched my Facebook business fan page background, because the branding is the same. They emailed me a link to recover my account. I immediately updated my phone number, because my number changed. That’s how I got locked out in the first place. I have 2-step authentication. I’m still in shock at how quickly the problem was resolved...less than 24 hours!

        • Tina Sieber
          October 17, 2017 at 10:37 pm

          At least they take organized people seriously. :) Thank you again for sharing!

        • Alessandra Santos
          October 23, 2017 at 5:48 pm

          Hi Rachelle. I am having the same problem with my business page. Would please share the email you used to contact them please.
          Thank you

    • David Simpson
      November 4, 2017 at 6:17 pm

      Same thing happened to me. Facebook Messenger is a separate App. Request a code going thru the Messenger app to reset. after you receive the code using Messenger use it on Facebook app (website or phone app) not the Messenger App and I was able to recover my Facebook account after a week of trying everything multiple times.

      • Lisa C.
        November 28, 2017 at 3:18 pm

        How do I request a code through messenger ? I feel that this may be my last option

    • Garrett
      December 9, 2017 at 11:08 pm

      What email address do you use to email facebook directly?

      • Tina Sieber
        December 11, 2017 at 8:56 pm

        Readers have reported (in several comments below) that has worked for them.

  114. Nicole
    October 5, 2017 at 2:24 pm

    Last week, it looked like someone else was logged in to my account from other devices so I changed my password. Then this past weekend it looked like someone else was logged in to my account again and it said my new password was an old one even though I had just created it last week. I logged out and tried to crest a new password but I kept getting messages that I had tried too many codes and to try again later even though I hadn't used a code in five days. This went on for a few days and nothing that I tried worked. Then last night II tried logging in from Google Chrome instead of Safari which is what I normally use and I was able to change my password and finally log in. Facebook is not helpful at all if you have anything beyond basic problems. They really need to change this.

    • Tina Sieber
      October 5, 2017 at 6:17 pm

      Thank you for returning to share what helped you solve your issue!

      Take home message: Try a different browser!

  115. Lori Van Lake
    October 2, 2017 at 12:53 pm

    My Facebook was hacked from Iran on Sept 1st. Every time I tried to access my account with new login the hacker changed it. I waited one month to try again. Set up new account and felt pretty safe then Facebook made me choose a file and download a picture of me so they could prove my identity. They logged me out and won't let me back until they prove it's me. Has this happened to anyone else and how long does it take?

  116. Sabrina
    September 20, 2017 at 1:46 pm

    I know my e-mail adress and my passwort. But facebook logged me out and want me to fill in the code that they send me in a SMS. But the phone number doesn't exist anymore. So I can't check the code. Further more I have no chance to change the number ...
    Anyone an idea what I can do now?

  117. Tonya Jean Sund
    September 18, 2017 at 10:37 pm

    I forgot my password and i've been trying to log into my fb account, I receive the 6 digit code, I continually get "you've tried this code too many times, try again later" - any advice on what I can try next?

    • Teresa Gaddy
      October 3, 2017 at 3:27 am

      Me too. And the code fb sent me does not work. Did you ever get in??

      • Nicole
        October 5, 2017 at 2:26 pm

        I had this same thing happening. When I switched search engines I was finally able to get a new password and log into my account. It's been such a headache!

    • Nicole
      October 3, 2017 at 4:39 pm

      This is happening to me, too. I had noticed my account being logged into other places that i know aren't me so I logged out and changed my password and it worked last week. But then I noticed they were logged in again so I tried to change my password again yesterday and now I can't log back into my account and I get that message that I've tried too many codes and try again later. I don't know what to do and nothing I've read in Help Center on Facebook is actually helping. Oh, and the new password I had created a week ago they tell me is an old password when I enter it. So I think someone else is changing my password and has access to my Facebook account.

    • Terry
      November 29, 2017 at 10:30 pm

      Tonya that’s my issue! Did u get it solved? I wrote a email to Security at Facebook mail and going to wait on them to returned but if you resolve your problem maybe you’ll share with me please

  118. leeben atig
    September 15, 2017 at 11:14 am

    how can i get back my deactivate account ? help me to get it back couse i really need that account .

    • rhea
      October 4, 2017 at 8:18 am

      just log in your account thats it .. but sometimes it depends on the reason why you deactivate your account

  119. Tim Mann
    September 8, 2017 at 5:20 am

    Brand new FaceBook Fun! I friended too many people in one session, got locked out, and needed to verify my account with the 6 digit number sent to my cell. I put it in, and got the SAME "Security Check" box. About 20 times. Every single time I input the 6-digit code, it just generated the same box when I hit "Submit". I'm not logged in to the account anywhere else. I think I reset the password 7 times, each time with the Security Check box looking over my shoulder and screwing up each time I put the brand-new, smoking hot from the phone security code into it.

    No way to get around it, I sent them a copy of my Hawaii State DL, waited 24 hours, and the same thing happened. When a big company's web forms screw up, there's no recourse! And there's no people there; it's a company, not a person. Makes you think about what you want to be when you grow up.

    • Tina Sieber
      September 12, 2017 at 6:51 pm

      It's true, Facebook support sucks. Too many people manage to lock themselves out for Facebook to provide personal support, but it also seems like some of the automated recovery tools don't work reliably. I'm sorry you have to go through this! Wish I could help.

    • Heather
      September 18, 2017 at 2:34 pm

      Tim I am in a similar situation with the security check box vicious circle. I'm not sure how I even got locked out to begin with. Have you had any luck?

  120. susan callinswood
    September 2, 2017 at 12:32 pm

    Hi, not sure if you have come across my problem yet, but I am really hoping that you can help me solve this as its rather long winded!! for years I only ever had one account on Fb and that was through my PC. then I bought a tablet and logged into Fb on there too. the last couple of months I had access to Fb on my mobile phone too. now, this is the problem.... when I first logged into Fb on my tablet, I could no longer access my FB page on my pc, and no matter what I tried, it failed! so, I opened up a new account on my PC. I did not use the new account as none of my photos were on there that I have collected over 8 years, and it meant that I had to send out many many FB friend request out again to people I was already friends with. in the meantime, the mobile and pc network I have used for years(Orange) has now closed down, and the email that I used to open my original FB account, no longer exsists! I have managed to get the 2nd FB account that I don't use, but it is not the one I want!! I want my old account back, and I cannot get it!! putting my old email in does not work, and neither does a new one. I am not even sure that its the correct password either. it is all driving me crazy, and I have now run out of options and ideas, can you please help? Thank you. all help will be greatly appreciated.

    • Tina Sieber
      September 2, 2017 at 6:32 pm

      The article above describes all recovery options I'm aware of.

      If you didn't update your personal details, like email address and phone number, and didn't add backup email addresses or trusted friends, then I'm afraid you won't be able to recover your account with any of the methods above. Your only hope is to reach out to Facebook and let them verify your identity. Please scroll through the comments below for more information. Good luck.

  121. Grace
    September 1, 2017 at 8:38 pm

    Hi there. Wondering if you could help. I tried to log in on my daughter's tablet two days ago but kept on saying password incorrect, I tried severaly but still the same and I reset my password and I was asked to enter my email and contact number on my facebook but unfortunately I don't use the e-mail and number anymore. I was instruct to put alternative e-mail, which I did and i was sent 6 digit code and I was told my facebook has been retrieved but unfortunately it not my old account and I can see my old facebook as the only friend in it and I later realised facebook has already sent me an Email on the 27th of August that am I the one trying to get into my facebook but since then I can't get into my old facebook on any other devices except on my phone because I haven't log out on it and am sure if I log out on my phone I won't have access to it again. Please any help I have lots of pictures save on my Facebook saves as only me and I won't want to loss my friends too.

  122. Amanda
    August 28, 2017 at 7:45 am

    I'm trying to get into an old account but we can't even find it when we search Facebook. It's like it doesn't exist anymore but I've read that Facebook doesn't delete accounts so I don't know why I can't even find it to re activate it. Suggestions?

    • Tina Sieber
      August 29, 2017 at 6:22 pm

      First of all, you can deactivate and delete your Facebook account!

      If you never did that, Facebook probably locked the account and sent information to the email address on file. When they do that, they also hide the account from search etc. To recover it, you have to try and log in with the account login details. If successful, you'll see your options.

      If you don't remember the login details and Facebook can't find the account's email address, then it's possible that the account got hacked and the hacker changed all these details. This would spell the account unrecoverable, at least through the options listed above.

      The only other way to try and recover it would be to reach out to Facebook directly. Good luck!

  123. Stephanie
    August 27, 2017 at 5:03 am

    So I've read through multiple posts over the past 48 hours. Similar issues. I was in facebook yesterday and it kicked me off out of nowhere. When I tried to sign back in, it asks to authenticate my identity. Every code that is sent to me once, I type it in and hit submit or continue, nothing happens. I ask it to be emailed to me and it then it resets my password and then asks for another code that never gets sent to me. When I look through my husband's account, it appears I no longer exist. It has untagged me in every post he has tagged me in and deleted all the ones that I have tagged him in and is not able to even pull up my profile. I am connected to so many groups and pages because I run my business all based off my main profile. I manage several pages as well that appear to have been deleted. I've tried to submit an appeal for a deactivated account, but it gives me an error saying my email is not linked to a deactivated account. Starting over is not an option because of everything I am connected with through my business. Please help me.

    • Tina Sieber
      August 29, 2017 at 6:29 pm

      Stephanie, I wish I could help. It sounds like you did everything I would have tried.

      Someone shared on a forum that they sent an appeal to one of Facebook's email addresses (one is in the article above) and attached ID verification. Facebook apparently responded to that.

      If you do find a way to recover your account, please share it with us! Thank you in advance.

  124. Lorelei Advincula
    August 25, 2017 at 4:50 pm

    Hello there my problem is about the two factor authentication i activate it a month ago without realizing the mobile # i used to link in my account was already expired i made a factory reset on my fone and when i log in again i cannot access my account they need a code generator , my question is how can i get a code generator without my mobile # and without logging in thru my fb account??

    • Tina Sieber
      August 25, 2017 at 8:05 pm

      Do you have access to Facebook on any other device? Think of everywhere you logged into Facebook recently and didn't log out again. If you find a device where you still have access to Facebook, update your mobile phone number and temporarily disable two-factor-authentication to log in on your mobile device.

    • Lorelei Advincula
      August 25, 2017 at 9:28 pm

      Im sorry to say for now im only using this device coz the other one is broken and its not working there any other way i really badly needed my account..thank u for the response

      • Tina Sieber
        August 25, 2017 at 9:59 pm

        These are the only ways to recover your account after losing access to your login approval codes that I'm aware of: //

        If you didn't save/print backup codes, then I'm afraid your only option is to report the account as hacked and prove your identity to recover your account. That can take a long time and Facebook doesn't always respond. Try to email them under and explain your situation.

  125. Rebecca
    August 24, 2017 at 6:20 pm

    EVERY recreated account STILL gets me deleted ! Does give me access for approx 30 mins then I'm asked to upload a photo! I do. Logged out never access again. Have old accounts- press forgotten password - new one will not work or even arrive- ip ok. This is 2 months of attempting to regain an account! Suspicious activity my behind! Closed meme groups yes- Facebook idiots- all day but not now! Fb help centre is a joke! No replies ever- and if anyone else says der it's only Fbook go to hell cos my Fbook was hilarious - no room for pathetic people who refuse to understand social media - they're all still out there! But I'm not - oh someone please help me! I have messenger as a separate app- I can be found there - profile head - a big eye with my name on it. This is bs!

    • Tina Sieber
      August 24, 2017 at 7:46 pm

      It sounds like you're either somehow violating Facebook's terms of service (e.g. by using a fake name or uploading restricted photos) or your IP address is on a block list. Since you can still create an account and aren't blocked until you upload a photo, I'd suspect it's the latter.

      If your IP address was on a block list, that would explain why you're not receiving a response from the Facebook Help center. To that end, you could try using a VPN to conceal your IP address, then see what happens when you create a new profile.

      Per Facebook's terms of service, you have to use your real name and your real photo. They have been known to suspend accounts with what they deemed were fake names or fake/offensive photos. I suspect that the checks are more frequent and rigorous on new accounts than older ones because I see a lot of people with cartoon profile pictures.

  126. michelle staines
    August 23, 2017 at 10:06 am

    hello when i go to the login page of facebook it is saying it is no longer there

    • Tina Sieber
      August 23, 2017 at 4:00 pm

      Michelle, I'm not clear I understand. What exactly do you see, what is the exact error message, and what is no longer there?

      • Rebecca
        August 24, 2017 at 6:21 pm

        Fbook help centre ? Oh really ! 53 emails I've sent - no response - can you help please ? I have many problems with access as fb say deleted.

        • Tina Sieber
          August 24, 2017 at 7:39 pm

          Other readers who commented here have reported success getting a response to email. Wish I could help, but I'm not Facebook and it sounds like getting through to them is your only hope.

  127. Mel
    August 21, 2017 at 2:25 pm

    I have access to all options on my account email phone etc, but I NEVER get the code it says its sending??? And when I do forgot password i get to the trusted contracts, they send me the codes and when I put them in it says"this email is already being used on Facebook" well yes I know it's used cause it's me. I'm not requesting email verification I'm requesting a new password!!!

    • Tina Sieber
      August 21, 2017 at 6:26 pm

      Not sure why you wouldn't receive the code or why the trusted contacts would turn out to be a dead-end. Unfortunately, I've heard this happen before.

      Some people reported success after reporting their account as hacked and, following a request from Facebook, verifying their identity through a passport or driver's license. Not sure it's wise to report an account as hacked if that's not what happened, but it might be your last resort.

      Also, the email address mentioned in the article has worked for some people who left comments below.

      • Rebecca
        August 24, 2017 at 6:22 pm

        Sûre - but to whom when the so called help centre will NOT HELP!

  128. Tim
    August 17, 2017 at 3:21 pm

    I don't see where it says no longer have access to these. I get one option and that's email and I no longer have access to that email of course. On the bottom bar it just says continue or not you? Is there something special I need to do the get the "no longer have access to these" to pop up. I think that would really help me.


    • Tina Sieber
      August 17, 2017 at 7:07 pm

      Maybe it's because you didn't set up any alternative ways of recovery. I have a phone number and several other email addresses on file. In addition, I have set up trusted contacts.

      If you only had that one email address on file and you no longer have access to it, how else would Facebook verify your identity?

  129. Antonio poral tangente jr.
    August 15, 2017 at 11:03 am

    Hi there!.
    I have been sending messages already but until now i did not receieve any reply from you,please do help me recover my facebook and messenger account,i need my login or code generator for me to login with my accounT,no sms receieve as they promised.thank you so much!

    • Tina Sieber
      August 15, 2017 at 4:15 pm

      Just responded to your previous messages. Sometimes comments are held for moderation. Your comment wasn't published and hence not visible to me until a few hours ago.

  130. Antonio poral tangente jr.
    August 15, 2017 at 11:01 am

    Can you please help me how to contact facebook i just want to know what my code generator is because i cannot login with my facebook account i did not even receieve any sms message about my
    Code generator which am tirelesly waiting..thank you so much please help me! contact number is xxx.i just need an sms sending me the code generator or login for me to access my account.

    • Tina Sieber
      August 15, 2017 at 4:14 pm

      Antonio, I removed your phone number from your comment. This is a public website, you don't want to share your phone number publicly.

      Unfortunately, I can't help you get in touch with Facebook. If you no longer have access to any of the recovery methods, try to report your account as hacked and email Facebook. Good luck with the account recovery!

  131. Tyler Redman
    August 14, 2017 at 3:03 am

    No access to email address that was originally used to set up my facebook account. Seems like a bot hacked my account this past Thursday, changed my password, accepted all pending friend requests (from a friend's newsfeed), and no activity since. I just sent a message through facebook to the ID verification service, hope it works!

    • Tina Sieber
      August 14, 2017 at 5:51 pm

      Fingers crossed, Tyler! Let us know how it went. Hopefully, you'll be able to get your account back.

      • Kayla
        August 16, 2017 at 1:11 am

        I have the same issue cant log in, don't have access to the old email and have no way to upload a id to send to facebook help please

        • Tina Sieber
          August 16, 2017 at 1:53 am

          If nothing in the article above works, then I'm at my wit's end too. Emailing Facebook is your last chance.

          Meanwhile, set up a new account and make sure you keep your contact details updated.

  132. pranav mishra
    August 5, 2017 at 6:00 am

    mujha koe code nhi mil rha kaiy kru
    help me

    • Tina Sieber
      August 5, 2017 at 5:56 pm

      Pranav, please write in English and you'll have a better chance to get help.

      It sounds like you're not receiving your recovery code. Is your phone number still the same?

      • Pranav mishra
        August 7, 2017 at 8:29 am

        Hii Can you pleas help me recover my Facebook account? I 'm not receiving codes to my number to my Facebook. please help me recover my account. thank you REPLY

        • Tina Sieber
          August 7, 2017 at 6:06 pm

          Did you try all of the recovery methods above?
          Did your phone number change since you last updated your information on Facebook?
          You should see parts of the phone number Facebook is using, do you have access to that number?
          Did you set up any other recovery methods (alternative email, friends, etc.)?
          If all else fails, try emailing
          Good luck!

        • Pranav mishra
          August 8, 2017 at 3:40 am

          I m try all recover methods but no receive any me...

        • Tina Sieber
          August 8, 2017 at 7:03 pm

          Nothing I can do. Try to reach out to Facebook. Good luck!

  133. Roger
    August 2, 2017 at 9:24 pm

    A technician had to fix my computer following a virus/hacking (not sure which), but when I tried to log in to Facebook at a later time, I received the message that the account had exhibited suspicious activities.

    I followed the instructions that Facebook provided, changed my password, tried to recover my account through email and phone verification, and followed various solutions listed on the Facebook Help Center. (Please NOTE: many solutions could only be applied if I logged in. I cannot log in to my account.)

    Now, no matter what I try I always end up back at this message: "Security Check: This account is not eligible for this process"

    None of the buttons on this page do anything. They do not send a code, nor allow for more help.

    I have a business account through my personal profile and I need to have access within the next two weeks.

    Please advise!

    • Tina Sieber
      August 2, 2017 at 10:17 pm

      All your comments came through.

      Did you try to email Facebook?

      Unfortunately, I don't know of another way you could recover the account.

      • Roger
        August 2, 2017 at 11:02 pm

        Sorry about the multiple posts! Please feel free to delete the duplicates. (When I pressed "post comment" the comment box just went blank, so I couldn't tell what had happened.)

        I emailed them today at

        Do you have another email you suggest?

        Thanks for your response!

        • Tina Sieber
          August 5, 2017 at 5:53 pm

          As noted in the article above, you can also try Other users reported that it worked for them.

          I already deleted your duplicate comments. It could be that they were all held for moderation, so you couldn't see them go live.

    • Rob
      August 23, 2017 at 4:57 pm

      Any luck? I've had this problem for almost a month on an account that I had for eight years. Then it happened on the second account I made.

      • Tina Sieber
        August 23, 2017 at 10:02 pm

        Rob, this is a follow-up question to my previous comment. Did this happen on a private account or is this an ads account?

        If the latter, look into this thread: [Broken Link Removed]

  134. Tanya A. Biggs-Chavez
    July 30, 2017 at 7:23 pm

    my password won't work and the reset code does not work I am unable to get in

    • Tina Sieber
      July 31, 2017 at 7:37 pm

      That sucks, Tanya. Try some of the other recovery methods suggested above. Last resort: try to email Facebook.

  135. Lu dee
    July 29, 2017 at 1:47 pm

    Hi i tried several times to access my account when i press my account is compramized it says need trusted friends contatcs..I can't log coz my i forgot gmail password and user name.hacker use my account for posting picture that belong to me.My gmaol account recovery and number also change.plz help me i want to delete my fb so thqt hacker can't no longer use.plz i need reply asap!.

    • Tina Sieber
      July 29, 2017 at 6:42 pm

      Email Facebook and hope for the best.

  136. The REAL Ian Zukswert
    July 27, 2017 at 7:37 pm

    It happened to me and was right after the "Jayden T Cross" virus hoax. A friend posted a warning not to friend him. I never friend any unknowns and commented on her thread with my thoughts and about always making sure who the person is. I have tried unsuccessfully many times to access and recover and emailed the address you gave but I know FB only cares about profit and the creep that runs it is just looking to be the richest man on Earth. If it costs FB users, he and they don't care. I doubt I will bother with a new FB account as I don't care anymore after all this agitation which I don't need at this point in my life. I hope the a-hole hacker has more fun with my name than I have. Life sucks now and so do all the evils of the world involving technology. Yes, technology has far more than doubled the problems on Earth. I hope for 2 things at this moment, that another site overpowers FB someday and in the next election, stupid people don't vote for another ass clown celebrity who hasn't the skills to wipe his own...

    • Tina Sieber
      July 27, 2017 at 9:09 pm

      I feel your pain, Ian. Hope your luck will turn soon (and that of everyone opposing ass clowns in office for that matter). On the upside, there literally is value in your name! "Wert" is the German word for value. :)

    July 25, 2017 at 3:28 am

    any body hacked my Facebook account and now I want to recover my account but i can't access to my e-mail address but I also access to my phone number if how can I use my phone number which I given to Facebook account

    • Tina Sieber
      July 26, 2017 at 12:38 am

      Did you set up your phone number as a recovery option? If not I'm afraid you can't use it. You'll have to report your account as hacked and wait for Facebook to get in tough to verify your identity.

  138. Bruce
    July 24, 2017 at 12:17 pm

    I've just been locked out of my account.

    The password is correct and I get the access codes, but there's some message about it being used for a business.

    And they're right. It is. But we also have a business page. And I can't get to the business page unless they let me log into FB.

    (Don't these guys think this stuff through?)

    So I've emailed them using the address you provided.

    We'll see if they respond.

    • Tina Sieber
      July 24, 2017 at 10:54 pm

      Good luck, Bruce! Do let us know how it turned out.

  139. Slay
    July 18, 2017 at 1:27 am

    I had temporarily deactivated my Facebook account. Then a few days later my sister asked me to make her a Facebook account but i forgot to ask for her email address. I figured I would use mine just to set up her account and then she could replace it later with hers. Well now I can't log on to my
    own account to activate it cause her account pops up! Please help me recover my account. I've already tryed everything possible

    • Tina Sieber
      July 18, 2017 at 2:53 am

      I'm not sure how account reactivation works. You should still be able to recover your account with your email address or phone number. Try to do so from the incognito window of your browser. And also ask your sister to remove your email address and replace it with her own!

      • Slay
        July 18, 2017 at 1:56 pm

        When I removed my email address and replaced it with hers i tryed to login again and it said my email doesn't match any account.

        • Tina Sieber
          July 18, 2017 at 8:41 pm

          Do you have any other information you can recover the account with? Like a backup email address or phone numbers? Or maybe trusted friends?

  140. Brittany
    July 15, 2017 at 5:20 am

    Hello. I have tried all of these steps. When I go to enter the recovery code it tells me "I have entered too many codes. Please try again later." Do you know how long I have to wait?


    • Tina Sieber
      July 16, 2017 at 3:11 am

      I'm not sure Brittany. It could be anything from a few hours to a whole 24 hours. Good luck! Please let us know in case you manage to get back into your account and how you did it.

  141. greg
    July 14, 2017 at 3:40 pm

    Thank you for listing all of these steps- this was the first page I found to be truly helpful. Unfortunately, all options failed for me as my email was deleted and i can't log in with phone number (they never send me a text or code, perhaps it was never set up?) and no other options come up. I will attempt to contact them through the security email, but who knows if this will work.

    If anyone has any last ideas- it would be greatly appreciated, as I had very very important business messages on my facebook account that is still active but i have no way of getting back in. this should be easier :(

    • Tina Sieber
      July 16, 2017 at 3:10 am

      Sorry to hear none of these recovery options are available to you. Fingers crossed that the email works. Meanwhile, I'd create a new account and try to get in touch with those business contacts again. Maybe they will share the messages with you again if you're open about what happened.

    • Steven
      March 19, 2018 at 6:18 pm

      Did that work? Thanks for any response you may have.

  142. Shawn
    July 7, 2017 at 8:18 pm

    Used fb about 2 weeks ago. Strangely today, my account doesn't exist. It's not retrievable through email, the compromised acct feature didn't work. It's as if it never existed. Through my friends pages I'm nowhere to be found. Only thing left is a group page I created from that account. It says through google: link may be broken or page removed .

    • Tina Sieber
      July 9, 2017 at 11:44 pm

      This sounds like your account was deleted. It's odd to happen so quickly. Did you have anything super offensive on your account?

  143. veronica Bradford
    July 6, 2017 at 7:34 pm

    I accidentally lost my Facebook page,old one keeps coming up,i don't use that one,instructions are very confusing,and can't understand what they put up,facebook don't make it easy for oap.

  144. Suzanne
    July 4, 2017 at 7:28 am

    Wow, that was FAST! Account recovered in less than 24 hours!

    Thanks for the advice.

    • Tina Sieber
      July 4, 2017 at 10:57 pm

      Oh wow, amazing! Thank you so much for checking back in to share your progress, Suzanne!

      So the ID recovery route appears to work. Yay! So many people have been having issues with that, probably because they didn't use their real name. Glad it worked for you!!!

  145. Suzanne
    July 3, 2017 at 11:26 am

    "To start this process, click the link No longer have access to these? in the bottom left on the reset password page to start the recovery process. Facebook will ask you for a new email address or phone number" - This does not happen when I try this - instead it just says sorry you can't verify your email. This blog post seems recent - did they change this in the space of a week? Thanks.

    • Tina Sieber
      July 3, 2017 at 6:08 pm

      Hi Suzanne, I just rewrote this post (originally published in 2012) and tried all of the steps.

      When you search for your account using your old information, does Facebook find anything? And then when you click "No longer have access to these?" you get that error message?

      Maybe the information was removed from your profile, so Facebook cannot verify your account?

      • Suzanne
        July 3, 2017 at 8:28 pm

        Hi Tina,

        Thanks for the reply. Yesterday, it wasn't giving me the option to put in a new email and upload ID, today it is. I guess it's because I made several login attempts yesterday before I clicked the No Access link.

        • Tina Sieber
          July 4, 2017 at 1:14 am

          Glad to hear. Hope you'll be able to recover your account. Good luck!

  146. Judi
    July 1, 2017 at 10:21 am

    At the end of my tether! I've been denied the ability to change my facebook password. It has assumed I can't access my email account, when I can, lets me change my email account password, but doesn't send me a message allowing me to change my fb password. Yes, I've tried looking in junk.

    Have you come across that before? It's been a month now, and very frustrating. Thank you.

  147. Richard Berge
    June 24, 2017 at 9:14 pm

    I was on Facebook just the other night everything was going good. As I was on Facebook there was a page that asked me to add my profile picture clicked on that. After that I can't get into Facebook page, but it shows I was logged in, then I logged out. Now I can't login or reset my password with the code that Facebook sent. My Facebook app shows about 80 messages, but can't get into Facebook page. I've tried different ways to get logged in. Do you have a answer for me. Need help thanks.

    • Tina Sieber
      June 26, 2017 at 5:24 pm

      Report the account as hacked:

      • Maria
        June 30, 2017 at 5:05 am

        Hi Tina !
        Please can you help me
        I have opened my account in a different device without logout from the first one now i cant open it again even when i had changed the password it require to prove my identity using my passport or driver’s license ...but i cant ? what should i do ?

        • Tina Sieber
          June 30, 2017 at 5:29 am

          Not much I can do I'm afraid.

  148. Alyssa Joanna
    June 24, 2017 at 3:05 am

    Hi Tina! My account has been hacked. My yahoo email doesnt even exist anymore bc I didnt confirm it. Please help me. I have tried all but I still cant get my account please help me.

  149. Khate
    June 23, 2017 at 2:26 am

    My account is not open to browser, i just still try to log in but the code is still appear because of two factor authentication i want my facebook back as soon as possible pls help me .

    • Tina Sieber
      June 23, 2017 at 5:32 pm

      Did you print out or write down any backup codes? Why can you not get the code to unlock your account? Did you lose your phone or something?

  150. Khate
    June 22, 2017 at 12:57 pm

    Hi i cant log in to my account because of two factor authentication

    • Tina Sieber
      June 22, 2017 at 8:29 pm

      Turn it off temporarily. First, you'll need to find a computer or browser where you're still logged in though. Good luck!

  151. Rakib
    June 16, 2017 at 6:00 am

    Does facebook accept Birth certificate which is written in Bangla? OR will it accept my registration card of a Board exam?

    • Tina Sieber
      June 22, 2017 at 8:29 pm

      I think they require a passport, ID card, or driver's license written in English.

  152. cissy christine
    June 8, 2017 at 6:38 pm

    My account doesnt give me other options apart from answering the security question

    • Tina Sieber
      June 22, 2017 at 8:29 pm

      And you don't know the answers?

  153. Maliha
    June 1, 2017 at 6:31 am

    i did't find my account. when i open my account another account appear, my account not show.

    • Tina Sieber
      June 1, 2017 at 4:21 pm

      Maliha, how did you try to open your account? Was this on a shared computer? Could it be that someone else logged you out of your account and logged into their account? Have you tried to log out and log back in again?

  154. Odunayo Tosin
    May 30, 2017 at 10:17 am

    I was ask to provide my generator code and I didn't not see the code

    • Tina Sieber
      May 30, 2017 at 7:49 pm

      Did you set up two-factor authentication? You'll find the Code Generator on your Facebook mobile app. If you don't have access to the app, maybe you saved codes? If you still have access to Facebook on a browser, you can temporarily turn off two-factor authentication, so you can log into Facebook without having to provide a code from Code Generator. Good luck!

  155. Jd
    May 30, 2017 at 7:22 am

    Hi tina,
    Good day.
    Can you pleas help me recover my Facebook account?
    I change my password and forgot it. I tried to reset it but I'm not receiving codes to my email linked to my Facebook. please help me recover my account. thank you

    • Tina Sieber
      May 30, 2017 at 7:47 pm

      See methods above and my comments below. That's all I know and I'm afraid I cannot provide support beyond that.

      • JD
        May 31, 2017 at 4:24 am

        Hi tina, I opened my facebook yesterday. there now there's another issue. My facebook got locked. my email is correct which linked to my account.

        • Tina Sieber
          May 31, 2017 at 7:44 pm

          As I said, it's really difficult to provide remote support for this kind of problem and not even Facebook does it. I've described all recovery methods above and you can try to email Facebook, see email address in comments below, but if they do respond, it will take a long time. Best is probably to report your account as hacked or move on and set up a new account.

  156. Jd
    May 30, 2017 at 7:20 am

    Hi Tina,
    Good day.
    I have trouble in receiving code in my email.

    Last time I changed my Facebook Password and I can't remember it. When I'm resetting it I cannot receive code to my email. my email is still connected to Facebook. but why i cannot received reset codes? Can you help me please.

    Hope you will reply.

    thank you.

    • Tina Sieber
      May 30, 2017 at 7:47 pm

      Have you checked your spam folder or any filters you have set up? Did you connect multiple email addresses with Facebook?

      • JD
        May 31, 2017 at 4:26 am

        Yes, I checked all my folders in my mail but nothing is there. I only use one email and its currently connected/linked to my Facebook. I recover it yesterday but after one minute, it got locked and Facebook hidden my account. I don't know why. I already change my password several times. What should I do? Please help me.

      • JD
        May 31, 2017 at 5:40 am

        Hi tina,

        This is the complete issue what happened to my Facebook account.
        I would be really happy if you would be able to help me with this. When I finally reset my password through my email provider and successfully changed, after a seconds my account shows the following when I try to log in:

        Someone May have Logged Into your Account.
        In order to keep your information secure, we've locked your account. Before we can unlock it, please verify your identity and change your password. Your account will remain hidden until you complete this process.

        After I clicked continue to go through the steps to verify, it shows the below:

        Identity not confirmed
        We currently can’t verify your identity. Please try again later.

        I tried changing passwords etc and it still keep coming back to the above.
        Is there any other way to go about this? I know that normally, a recovery process with pictures and security questions is supposed to come up so that I can verify my identity, but it just does not come up.

        I would really like to have my account back,
        Thank you in advance,

        • Tina Sieber
          May 31, 2017 at 7:46 pm

          Identity verification means Facebook wants to see your ID. I have never seen this myself, so I can't really guide you. You should either see a link somewhere to submit your proof of identity (copy of our passport or driver's license) or you email it directly to Facebook.

      • JD
        June 3, 2017 at 6:43 am

        Hi tina,

        I already send email to it's been two days since I send email. Do they reply? or It will take time?


        • Tina Sieber
          June 6, 2017 at 8:42 pm

          I'd give them more like two months. They're really slow because this happens to a lot of people!

  157. Godofreda Quisumbing
    May 20, 2017 at 12:04 pm

    Hi Facebook help me to recover her account of my mom. log in on her account and she can't remember her password. Please help her

    • Tina Sieber
      May 21, 2017 at 7:24 pm

      I'm afraid this isn't Facebook. Hopefully, my article and comments have given you some pointers as to how you might be able to help your mom recover her account. Good luck getting in touch with Facebook!

  158. Monica Rey
    May 15, 2017 at 6:15 am

    My daughters account has been hacked badly. They changed her email and password and put a foreign language on her profile page. Now, her fb has vanished or taken off line. She's not on my friends like or can't search for her, nothing.
    I've tried reporting this to dead ends on "my friends account has been hacked" It will not accept any trusted contacts she tries to enter even me. We have absolutely NO clue what to do and she is beyond UPSET needing her contacts and fb pages she does work with!

    • Tina Sieber
      May 15, 2017 at 6:20 pm

      Did she set up trusted contacts via Facebook before this happened?

      It's possible that someone reported the account as hacked and Facebook took it offline. Try to email as a last resort.

      Other than that, I'd recommend starting fresh. Set up a new account, make sure all security-related is up-to-date, and set up two-factor authentication, so the account won't get hacked again! Good luck.

      • Monica Rey
        May 16, 2017 at 5:28 am

        Thank you for replying!

        No, she had never heard of trusted contacts nor have I. The dead ends we keep running into is to contact her "trusted contracts"...she does not have this information. So we cannot get past to proceed to anything. No security questions have been an option. The hackers changed her email as well and fb wont recognize she cant reply to them or email them back or even get her emails from them. She did receive an email finally but of course they are asking for trusted contracts.

  159. Allison Koh
    May 11, 2017 at 2:35 am

    Hi, Facebook has blocked me from my account for days. Tried every single ways to verify my account and I have also been told by FB that my identity has been verified successfully. Waited for 24 hours, try to log in again but it still redirects me to a page saying that they will text me a confirmation code. But there isn't any number on it and FB will just say the account isn't eligible for the process. Anybody has the same problem? Thank you

    • Tina Sieber
      May 13, 2017 at 12:29 am

      Sorry for your headaches with trying to recover Facebook, Allison. You're not alone. Unfortunately, Facebook is notoriously difficult to recover or contact. You can try your luck here though: Include your profile name and what you've already tried to do and why / how it failed. Good luck!

    • Rob
      August 23, 2017 at 5:13 pm

      I've had the same problem for nearly a month, and set up a new account to add my friends back. Then the exact same thing occurred on the new account:

      1) Received a pop up about "unusual activity"
      2) Had to do SMS verification but codes are not accepted
      3) Eventually codes stop sending
      4) Finally the Security Check page with "this account is not eligible for this process"

      I have not been able to get any response or acknowledgment from FB.

      • Tina Sieber
        August 23, 2017 at 9:53 pm

        This is infuriating, Rob. Sorry that this happened to you, twice even! Super frustrating.

        Do you have any idea what triggered the "unusual activity"? Did you log in from different locations, maybe while using VPNs? Did you post a lot, maybe on other peoples' timelines? Did you add/accept a ton of friends in a short period of time?

        I'm not saying you did anything wrong! I'd just love to learn more about why this happens to people, so we can educate others about it. Thank you in advance for your feedback!

        • Rob
          August 23, 2017 at 10:22 pm

          For the first one I was asleep when the message was sent. Can't think of anything I might have done. I use my real name, etc. No VPN use, no logging in from a weird location. I post a fair amount but I wouldn't say excessively.

          One *possible* reason why the SMS verification didn't work is that I use Google Voice. I was receiving the texts though. And that doesn't explain the initial "unusual activity" messages. If I figure it out I'll reply!

          I did finally get a response to a comment I made on a post on Facebook's own page but it was very generic. Directed me to a "Report problems verifying your account" form.

      • Tina Sieber
        August 24, 2017 at 12:18 am

        Thank you for taking the time to respond! Still puzzling. Especially if this is a private and not a business account.

  160. Emma basson
    May 1, 2017 at 9:11 pm

    Hi Facebook help me to recover my account my son log out on my account and I can't remember my password
    When I lock in with my name my old account come up,but my account is on Facebook but I have no access please help me
    Name Emma Basson with black en white picture of prayer

  161. charlotte
    April 22, 2017 at 11:53 pm

    I haven't been able to access my account for a while now. my account got hacked a few months ago, so i secured my facebook by changing the password. unfortunately, i've forgotten that password! when i press 'Forgot Password' it takes me to a page that reads 'Lets find you account' - it asks for me to put in my name, email, or number. all of which i have done, but to no avail. it says "no accounts match that information". does anyone know any solutions? it seems to be impossible to contact facebook directly. (my facebook page is still visible from my friends accounts, and they can message it etc so it definitely exists and i only have one email.)

    • Tina Sieber
      April 23, 2017 at 2:20 pm

      Charlotte, try to email Facebook: Include a link to your profile, which your friends who still see the account can give you.

  162. Malim G.A.
    April 21, 2017 at 3:18 pm

    After submitting the Photo as instructed, I am getting the under noted notation for last 7 days and unable to open my face book
    You Can't Log In Right Now
    Thanks for sending your photo. We'll email you within 72 hours if it meets our requirements.
    Right now, your account has been disabled as a security precaution.
    Its more that a week, I did not receive any email nor able to log in to my face book account
    Your help in needed urgently

    • Tina Sieber
      April 23, 2017 at 2:19 pm

      That's incredibly frustrating. No idea what to tell you, Malim. I hope the 72 hours was an optimistic promise and they will eventually get in touch with you.

      • Malim
        April 24, 2017 at 2:08 am

        Dear Tina
        Thanks for your support
        Its almost 10 days now. Lets see when they will be in touch
        Best Regards

  163. Mary Jhane Engnan
    April 20, 2017 at 7:49 pm

    I can't access my account since yesterday. I can't able to log in because it says that it is an incorrect password. My account has been hacked and somebody is using my facebook and trying to fish some important information about me through chatting my friends.

    I've tried to retrieve it but I also lost my access to my email account linked to my facebook account and I doesn't have any access to the contact numbers listed on this account since I moved here in Canada last October, 2015.

    I hope you can help me retrieve my account. Thanks

    • Tina Sieber
      April 20, 2017 at 8:44 pm

      Report the account as hacked, wait for Facebook to get in touch to verify your identity. You can also email More info see my comments below. Good luck!

      • Malim G.A.
        April 21, 2017 at 3:59 am

        7 days ago face book asked me to send the photo, they have posted the under noted notification
        Thanks for sending your photo. We'll email you within 72 hours if it meets our requirements.
        Right now, your account has been disabled as a security precaution
        7 days passed, I did not receive any email and I am unable to log in my account
        Your Help pls

        • Tina Sieber
          April 23, 2017 at 2:21 pm

          Facebook's support probably can't keep the 72 hours promise. Fingers crossed that's it and they're just slow in responding. Do let us know when you hear from them.

    • David Worthington
      April 21, 2017 at 8:55 am

      I'm having a similar problem. Facebook only seems to work on my phone at the moment, and when I try to login on a browser, it refuses.

  164. Mohan shresths
    April 18, 2017 at 4:04 am

    my facebook account is blocked and i have lost my mobile phone. now how can i receve account recovery code at new mobile number

    • Tina Sieber
      April 18, 2017 at 3:52 pm

      You can't. You'll have to find another way to confirm your identity. Try reporting your account as hacked and Facebook should be in touch to do that. Read my responses to comments below for more details.

  165. Abby
    April 8, 2017 at 5:02 pm

    I am not sure if my Facebook account was hacked or not. However, I was somehow logged off. I can't reset my password because my old email associated with my Facebook account can't be accessed. I know I should have updated my information with my newest email, but forgot. I have no way of recovering my account through email, phone number, or friend help. Is there any way of recovering my account? Thanks for any help!

    • Tina Sieber
      April 9, 2017 at 12:55 am

      Try getting in touch with Facebook and explain your situation.

      If you're lucky, they'll let you verify your identity to regain access to your account. Good luck!

  166. Betty Kilburn
    March 27, 2017 at 1:52 am

    They identifiesd my email address and I reset my password. The comment I received said to try again later. I had tried too many times. I have been shut out for several weeks. What is going on?

    • Tina Sieber
      March 27, 2017 at 9:07 am

      Betty, does that mean Facebook verified your identity and then allowed you to reset your password, but now you are locked out? Can you get in touch with them again via the email address? Other have reported that works. Good luck!

  167. Lenono Mofokeng Taoana
    March 26, 2017 at 5:48 am

    Hi I would like to delete my old Facebook account but I can't remember my username and password . Please help

    • Tina Sieber
      March 26, 2017 at 3:25 pm

      Do you remember the email address you signed up with? Have you tried to recover the account?

  168. Ezra
    March 23, 2017 at 2:30 am

    I don't have contact with two of my trusted contacts anymore and I forgot the password to my account. Ive tried everything and there's nothing I can do

    • Tina Sieber
      March 23, 2017 at 8:55 am

      You could try to contact and ask whether you can verify your identity to unlock your account. Good luck!

      If all else fails, just open a new account. Better to move on than to stress over it for too long.

  169. Harasiam
    March 22, 2017 at 5:54 am

    please help how can i recovery my Facebook account someone block my Facebook and I can't open without identify all information my Facebook I already give the ID until now no confirmation how i recover please someone can help me

    • Tina Sieber
      March 22, 2017 at 9:32 am

      If none of the methods above work, you can still try to report the account as hacked / compromised or contact Facebook directly via Good luck!

  170. A
    March 20, 2017 at 9:09 am

    Any help here? I have tried to login to Facebook but it says "The email address that you've entered doesn't match any account. Sign up for an account." I know the e-mail is written correct, because I can sign in on my collagues computer on one particular browser. I have tried to recover my account, but it always says the account doesn't exsist. What to do?

    • Tina Sieber
      March 20, 2017 at 9:26 am

      Are you saying you can sign into Facebook on someone else's computer, but not on your own? Can you log in there now and updated your information?

      • A
        March 20, 2017 at 10:04 am

        Yes, I can login in with my collagues computer but not my own even though I try it with different browsers. But what information to update when the e-mail address is right when I'm trying to login?

        The account I'm trying to login in is a organisation's page. But few weeks ago Facebook has changed the page to a person account. We can not post anything to the organisation's page. The page still exsists when I look at it when not signed in. Do you know anything about this?

        • Tina Sieber
          March 20, 2017 at 2:39 pm

          I'm not sure this is the same or two different problems. It all sounds very confusing.

          The problem with not being able to log in from your computer, but from a colleague's computer is very strange. So are you trying to log into your personal account or into the Facebook page, which is now a personal account?

          Also that Facebook would change a page to a personal account sounds unlikely. Did you have a password to log into the page previously?

          Is it possible that the page is attached to your colleague's personal Facebook account?

          Do you have a personal Facebook account and can you still log into that?

        • A
          March 21, 2017 at 6:03 am

          Sorry for writing a bit unclear.

          So, the first problem is that I can not login in to the organisation's page. Facebook always says "The email address that you've entered doesn't match any account". I've tried to recover the account but it doesn't work. I've also tried to login in with several browsers. However, my collague can login in to that same page with her computer. The e-mail and password are the same. The page is not attached to my collague's personal account. I have my own personal account and I can use and login in it normally.

          The second problem is that the organisation's page has changed to a personal account. I mean, my collague can login in to that page with the e-mail and password but it doesn't show organisation's page anymore, but a personal page. There are no "fans" anymore, but we can add friends to that page.. That really is weird. I've tried to contact Facebook about this several times but nobody answers.

        • A
          March 21, 2017 at 8:31 am

          My collague added a phone number to the account, and with that I got to log in to Facebook. The e-mail still works only at my collague's computer. We tried to log in with other computers as well, but only the one works...

          But the other problem still exsists. The page is a personal account even though it should be a organisation's page.

        • Tina Sieber
          March 21, 2017 at 12:00 pm

          Thank you for clarifying! Now it all makes more sense.

          I have no explanation for why your colleague can log into that account on her computer, but you can't on yours.

          Does it also work when your colleague uses a different browser on her computer? Or incognito mode in Chrome? If not, then I'd say there must be some cookie or another account logged in that lets her use this information to log in. If yes, then it's super weird.

          I'm not sure why the page was changed to a personal account. If you'd like to change it back, please refer to this resource:

          Maybe that will also solve the login issues. Good luck!

  171. Carolyn
    March 14, 2017 at 1:08 pm

    What can I do if I have access to my account on one computer, but can't log into my account on any other computer or device. FB works on my Mac using Chrome, but all other devices tell me I'm using the wrong password.

    • Tina Sieber
      March 14, 2017 at 8:13 pm

      While you are on it, make sure all your recovery options are in order, i.e. mobile phone number, backup email address, etc.

      Then you could try to reset your password on the Mac. Make sure you're not using any funny keystrokes you cannot reproduce on your other devices. That's really all I can think of. Good luck, Carolyn!

  172. sristi verma
    March 12, 2017 at 10:07 pm

    i have no access to my email because i dint respond to the mail send by fb to confirm my gmail so my fb acc is not associated with any gmail acc. now i am unable to login into my acc. and they are not sending any other recovery option also . what should i do they are not even sending any text on my number please help

    • Tina Sieber
      March 13, 2017 at 9:50 am

      Not much you can do I'm afraid. It was on you to set up recovery options while you had access to your account. If your account was hacked, you can report it as hacked. You can also try to get in touch with Facebook via and hope they will be in touch to verify your identity.

  173. Carolyn
    March 12, 2017 at 7:53 am

    My problem is that I can log into my Facebook account from Chrome on my Mac. But when I try to log onto FB from any browser on my PC, android tablet, or iPhone. It tells me I have an incorrect password. I know the information I entered is correct since I can log in using one device. But I can't get my password to work anywhere else. This problem started when I updated my password on my account. It logged me out of the other devices but I could never log back in. I have since reset the password again, but still no luck.

    • Tina Sieber
      March 16, 2017 at 11:45 am

      Carolyn, I only just saw your previous question. Did you enable two-factor-authentication or passcodes by chance?

  174. shahed
    March 10, 2017 at 5:40 pm

    Thank you
    Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can.

    have any solution?

    • Tina Sieber
      March 12, 2017 at 9:32 am

      Sounds like you will have to be patient and wait. Good luck!

      • MD Amenoul islam
        May 17, 2017 at 3:38 pm

        Have any solution sister?

      • Gorgg madz
        July 11, 2017 at 2:40 pm

        Miss tina do you know problem like this has been solve? I have the same problem,and it's almost 2months.

        • Tina Sieber
          July 16, 2017 at 3:02 am

          Based on what I know Facebook is fast if the solution is straight forward, but it can take time to review document that are not straight forward, for example if your Facebook name is different from your official name.

  175. kate Stauffacher
    March 5, 2017 at 9:19 pm

    I have been getting Error 500 when trying to get into my Facebook.

    I have been getting Error 500 when trying to log into my account. Have even tried changing password. After identifying photos of friends, I continue and enter new password, click continue and window with unable to handle this request Error 500 appears.
    How can this be corrected? It is very disturbing to have this for a week, since Feb. 27th, not being able to enter my account.
    I have gotten this message in my e-mail each day for the past few days and still can not enter my page. From Facebook I get an e-mail saying since you have been gone you have 8 new messages, __request for friend, etc. and to login to Facebook. Again I get Error 500 when trying to do so.
    I have gotten a code to change my password and after doing so, I still get Error 500.

    What to do?

    • Tina Sieber
      March 12, 2017 at 9:35 am

      That's frustrating. I wish I knew how to get around it. Did you try to email Facebook? Good luck!

  176. noin
    March 1, 2017 at 2:10 am

    Since three days I receive an account recovery code (always the same 6-digits by the way) but this code does not work. Then I get the message that I used too many codes and have to try again later. I do not know what later is but it certainly is more than 12 hours.....

    • Tina Sieber
      March 1, 2017 at 9:11 am

      Did you request the recovery code each time?

      Facebook recovery is notoriously unreliable. Sorry for your troubles! You could try emailing them at Good luck!

  177. Destiny
    February 27, 2017 at 2:35 pm

    About 2 years ago I believe I had someone hack my Facebook and was texting other people saying " I tried to login to my account but I'm not this person who is his person " I had a good friend of mine text me an told me someone was texting them this stuff , whoever it was changed my password and email, I no longer have access to that email or phone # plz I need help to get back on there I have very important pic of me an my uncle before he died and my family I would like to be back on there should I contact Facebook??

    • Tina Sieber
      March 1, 2017 at 9:12 am

      Have you tried all the recovery options, Destiny? Did you report the account as hacked? Did Facebook ever get in touch with you to try and verify your identity?

      If you have tried all of the above, you could email them at and see whether you can get in touch with anyone to recover your account. Best of luck!

  178. Darlene Ward
    February 25, 2017 at 2:47 am

    Keeps saying i cannot he in to my email but I can but it will not let me get around this

    • Tina Sieber
      February 25, 2017 at 10:40 am

      Due to a typos in your comment, I'm sure what exactly the problem is, Darlene. You cannot ??? in to your email? Log into it? Facebook says so? Or the email client?

  179. hackedalot
    February 24, 2017 at 6:55 pm

    that's all fine and good when facebook works. but when your in the middle of recovering your account and it gives the error "Facebook is not working" then you're just screwed. hackers have your account because Facebook handed it to them.

    • Tina Sieber
      February 25, 2017 at 10:39 am

      Yeah, super frustrating and you're not alone. Wish I had good advice. Try emailing Facebook ( and hope they'll be in touch to confirm your identify for account recovery.

  180. Waqqas Anwar
    February 13, 2017 at 5:17 pm

    Hi there I have tried all the steps but no luck.

    My account is suspended for suspicious activity but I cannot appeal as it states you can only appeal if accounts which are disabled. So that doesn't work. Every time I log in, I'm taken to a security page which requires me to change password and delete comments/ activity on my account. I do this and I'm met by the same message. " my account needs to be reviewed.. suspicious activity" etc. PLEASE HELP!

    • Tina Sieber
      February 13, 2017 at 9:01 pm

      Try and explain your situation. Good luck!

      • Waqqas Anwar
        February 13, 2017 at 9:06 pm

        Thanks, but I got this reply...

        Your account has been disabled for not following Facebook's Terms. We disable users who send unsolicited messages and create objects for the sole purpose of promoting or advertising a product, service or opportunity.

        One or several of the pieces of content you're responsible for were identified as engaging in such activity. Some examples of this include...

        Unfortunately, we will not reactivate your account for any reason.

        You can learn more about Facebook’s policies by reading our Community Standards:

        View updates from your Support Inbox: (broken link removed)


        *** I have sent an appeal but I don't know what will happen.

        ** is it possible to create a new Facebook account with new email ?

        • Tina Sieber
          February 14, 2017 at 8:22 am

          Sounds like a bunch of people reported you, could that be? Good luck for your appeal!

          Yes, technically you can create a new account with a different email address. I'm not sure whether that violates their terms though.

  181. Divya singh
    February 8, 2017 at 10:13 am

    Hii these article are useful but my problm is different actly someone hacked my account now i m able to access it i tried so many times but its not working because my gmail was not added with my fb ,i was using facebook by my number which is changed by the hacker thats why it is diffult for me to access my account plzzzzzz help me to access my account plz

    • Tina Sieber
      February 8, 2017 at 10:27 am

      Report the account as hacked:

    • Pamela
      February 11, 2017 at 4:18 am

      My FB has been taken by someone, or perhaps FB? Three days ago received email saying, someone added a weird email was it me? I responded with a NO. Have tried for three days to get back, when it wants to send a code it has the weird email attached to my account, not ME! When I did change everything ended up with a whole NEW FB with NO friends or pics etc. just my name.
      My old FB had two names I used, my name and a nick name. Whatever is going on has made me sick. Wish I believed I can get it back but I don't. If anyone else has had this happen and fixed let me know please?

      • Tina Sieber
        February 12, 2017 at 10:40 am

        This sounds frustrating, Pamela.

        Normally, when you get an email where they ask whether "this was you", there's either a link you click to confirm that it was you or you do nothing. It usually comes from a NO REPLY email address, i.e. no one will read a response.

        Have you tried the above recovery methods? Have you tried to report the account as hacked to get Facebook to confirm your identity? You could also email and try your luck.

  182. siddhant
    February 8, 2017 at 3:09 am

    My account is hacked but I use landline user name not receive sms

    • Tina Sieber
      February 8, 2017 at 8:30 am

      Hm, that sucks. Do you have other recovery options? You could try to report the account as hacked and wait for Facebook to verify your identity. That could take a while.

  183. Solene
    February 3, 2017 at 9:28 am

    Thank you for all the detailed information but sadly my account is still blocked. I did the Default Account recovery (step 1), I uploaded an ID and I reset my password but I keep getting the same message when I try to log in: ''We have successfully reviewed your ID and sent an email to the address you provided. Please click the link in the email to regain access to your account.''
    I don't get any email in the address provided and I cannot log in.
    Any ideas ? Do you know who I could contact? Thank you !

  184. Bibiana
    January 31, 2017 at 12:28 am

    My FB account was hacked. I no longer have access to my default email, cell phone number nor had I set the option of having friends as aback up to recover your account. I can not get to the option of sending an ID to FB to verify my identity. It seems like there are no options at all to get my account back. Any suggestions and help-I would very thankful. I am a traveler and thus FB is the only place I have pictures and friends info.

    • Tina Sieber
      January 31, 2017 at 10:16 am

      Bibiana, have you reported your account as hacked?

      • Bibiana
        January 31, 2017 at 12:06 pm

        Google and FB told me I had been hacked after all my accounts were locked. I am back into gmail, but not FB due to the issues I described on my previous post.

        • Tina Sieber
          January 31, 2017 at 12:41 pm

          Tricky. If you can't access the option to send your ID, try to self-report your Facebook account as hacked to re-activate the identification process. I can't think of another solution, sorry.

          If you do manage to recover your Facebook account, let us know what worked. Thank you in advance!

  185. Helen Notman
    January 30, 2017 at 7:38 pm

    I accidentally uninstalled my face book account how can I recover it?

    • Tina Sieber
      January 31, 2017 at 10:16 am

      How did you uninstall your Facebook account? Where?

      • Helen Notman
        January 31, 2017 at 1:24 pm

        Face book offered me an upgrade l didn't want it at that time so pressed the uninstall button and have lost my Facebook icon and cannot reinstall it. Help held TC y TV

  186. Rachid McCarthy
    January 28, 2017 at 12:12 am

    I don't get any response once I am logged into my e-mail account. I don't want to change my email password. I want to recover my facebook account.

    • Tina Sieber
      January 28, 2017 at 10:32 am

      Who said you had to change our email password, Rachid?

  187. Virani Parth
    January 25, 2017 at 6:54 am

    my email id and my phone number both are can be losted and also i did not access my facebook account how i can recover my facebook account

    • Tina Sieber
      January 25, 2017 at 10:53 am

      If the above methods don't work, i.e. if none of your recovery options work anymore, report the account as hacked and hope for Facebook to contact you in order to verify your identity. Patience and good luck!

  188. Cliff
    January 23, 2017 at 3:23 pm

    How long do I have to wait if I put in the wrong pass word to many times

    • Tina Sieber
      January 23, 2017 at 9:19 pm

      Wish I could tell you, Cliff. Please report back when you find out!

  189. Lisa
    January 23, 2017 at 2:19 am

    Hi Facebook I have been getting this messages that after log in that I need to send some form of ID but I can not get in the Facebook site to send you my ID do you have a email or text number that I could send you that information thank you Lisa

    • Tina Sieber
      January 23, 2017 at 9:10 am

      Hi Lisa, I'm afraid this is not Facebook. From what I know, you cannot get in touch with Facebook, they can only get in touch with you. Good luck on your quest!

  190. evelyn balla
    January 20, 2017 at 9:40 am

    i cannot recover my facebook account,please help me,any assistance you extend will greatly appreciated.God Bless. My facebook name is Jenn Elise,my picture in facebook was blue rose.

    • Tina Sieber
      January 20, 2017 at 12:11 pm

      Sorry, this isn't Facebook.

  191. Islam abd elmonem
    January 13, 2017 at 10:50 pm

    When i press no longer have access to email it just says we cant recovery ur account

    • Tina Sieber
      January 14, 2017 at 10:26 am

      What did you press?

      • evelyn balla
        January 20, 2017 at 9:43 am

        i cannot recover my facebook account,my name is Jenn Elise,please hepl me.God Bless

        • Tina Sieber
          January 20, 2017 at 12:11 pm

          Wish I could help. The above article and the below comments contain all the knowledge I have. Best of luck!

  192. Kathryn Ali
    January 12, 2017 at 6:45 pm

    About 4 days ago, facebook logged me out while I was reading in the timeline. Then for about 4 days, I could not log in at all. I kept getting this message:

    "Let's Check Your Device for Malicious Software
    Hi Kathryn, we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and F-Secure." with a blue button to click with the words "Clean This Device" I did numerous scans with other programs and did not click the button provided in the message. I do not trust clicking that button. All these years, facebook has never told me to scan my computer and they should not. Facebook should not force us to use their product. I scanned a few times, I deleted history and cookies etc. I rebooted, my brower is updated. But it still won't let me log into facebook. Finally after 4 days, I got in.. for a day.. now today I get the same message. I can't believe this. I belong to groups to learn things like beading, gardening etc. How do I get back into facebook???

    • Tina Sieber
      January 13, 2017 at 9:59 am

      This sounds odd and I can't verify whether this is a genuine Facebook message. Have you tried logging in from another device / computer? Or from an incognito window within your browser? What happens then?

      You did the right thing not to click that button!

      Follow this advice from Facebook:

      It could be that you have malware which is enticing you to click that button. It could be an app you installed on Facebook. The next time you get in, scan your Facebook apps.

      If you find out what was causing this, please let us know. Thank you!

  193. Single
    January 12, 2017 at 10:16 am

    I have lost complete access to my mobile phone number.Then i sent report to Facebook and they removed my number from Facebook Text Messagges,and now i dont know what tobdo because i cant get code anywhere.I sent them again report yesterday but they dont answer...Any help?

    • Tina Sieber
      January 12, 2017 at 10:32 am

      Recovering your Facebook account is super frustrating. What's the time frame within which this happened? Facebook can take weeks to respond regarding account recoveries. If you don't hear from them within two weeks, you can try to report your account as hacked and they might get back in touch a little quicker to verify your identity. No guarantees. Sorry!

    • Single
      January 12, 2017 at 10:45 am

      Thank you,i lost access to my account about 5 days,and they said me that they have verify my name but didnt verify my photo and date.Then i sent them all.information and they still dont answer.

      • Tina Sieber
        January 12, 2017 at 10:47 am

        Verification will take time too. It's great that you've been in touch already. Be patient!

        And do report back once they got back to you. Let us know how long it took and whether it all worked out. This will help other readers who go through the same trouble as you do right now. Thank you in advance!

    • Single
      January 12, 2017 at 10:51 am

      Okay,thank you on advice!I hope they will bring me back as soon as possible mu account...

  194. Rama
    January 10, 2017 at 10:00 am

    Lost my mobile FB confirmation code send but I don't I want desert my FB password is:100006563470194

    • Tina Sieber
      January 10, 2017 at 11:09 am

      Better not use that password anywhere, now that it's public on the internet. Good luck, Rama!

  195. Angela
    January 9, 2017 at 9:11 pm

    After entering an old password and clicking on "secure my account" I'm guessing an email is sent. However, the email address has been changed by the hacker so I don't ever get it. The profile is still in control of whomever hacked it. All of the friends are now linked to an account you have no control over.
    This happened to my Mother and all I could do was click on her profile and report it as fake, hoping that someone at face book will resolve it. I warned all of our mutual friends that her account wasn't under her control. Unfortunately her face book logon is the same as her email login so they had access to both. She uses myway email and it is impossible to reset that password so I can't even secure that.

    • Tina Sieber
      January 10, 2017 at 11:19 am

      That's a pity. You did the right thing to report the account as fake or hacked. Now gotta be patient and wait for Facebook to deal with it. Not sure what you can do about the email address, haven't heard of that account. Good luck, Angela!

  196. bob riccio
    January 8, 2017 at 1:50 am

    everything you suggest does not work. getting very frustrated and no telephone number that I can call.

    • Tina Sieber
      January 10, 2017 at 11:21 am

      Unfortunately, some recovery methods seem broken, others only work when you set them up while you still had access, and should your account ever get hacked, you totally rely on the hopelessly overwhelmed Facebook team to help you out.

  197. vishnu
    January 7, 2017 at 4:58 am

    I have know my gmail account details and username of the facebook account. but i am not able to rest my password. When I am clicking on forgot my password link, i am not getting any password resetting links into my gmail.

    • Tina Sieber
      January 10, 2017 at 11:23 am

      That sucks, Vishnu. Did you check the Spam folder in Gmail or did you set up any filters? Could it be that the email account attached to your Facebook account was changed, possibly by a hacker? Have you tried any other recovery method?

  198. Arif Mondal
    January 3, 2017 at 6:01 pm

    I am using my facebook account for 6 years,facebook is important to me for educational purposes,I have many important group and pages there,I have all important documents related to exam .....since 25 December I cannot login my account. My phone number and password r still correct.Recently I changed my facebook username which is not my real name (real name-Arif Mondal,I changed user name-???????? ??????? ????????????).Due to unauthentic name my account is locked. I submit my all I'd,and documents.When I try to login,it shows " u cannot access your account while we're reviewing your ID's,we appreciate your patience,we'll get back to you as soon as we can". My question is that-will I surely get my account back?? If yes....then how long time facebook takes to review ID's???? Reply me soon

    • Tina Sieber
      January 3, 2017 at 6:53 pm

      Unfortunately, I can't tell you how long it will take to get your account back, Arif. It could be weeks. I hope it won't be that long. Please let us know once you have your account back!

  199. Kasey
    January 3, 2017 at 3:36 pm

    Please help me I can't revover anything no acesss to phone number I email. Also no trusted contacts are correct

    • Tina Sieber
      January 3, 2017 at 3:44 pm

      Wish I could help, but this is not Facebook.

  200. Danyelle
    January 2, 2017 at 11:24 am

    Hi, I need ur help. Someone hacked my Facebook and changed everything , my password, email,phone number, even took off my verification messages I get. How do I get my fb back if they took that off? It keeps trying to send a gmail to the hacker.

    • Tina Sieber
      January 2, 2017 at 7:23 pm

      Report account as hacked, hope for Facebook to get in touch to verify your identity. Good luck!

  201. Sylvia Humble
    January 2, 2017 at 9:08 am

    I need my original face book account book back x

    • Tina Sieber
      January 2, 2017 at 7:23 pm

      Hint: This is not Facebook.

  202. Terry Abrams
    December 30, 2016 at 4:18 pm

    I hope that you can help me because I have tried EVERYTHING to unlock my fb account.
    About a week ago I received an email from my yahoo account asking to log into my fb account. I assumed for security purposes since I had a fb app and always went to my page through there. After I logged in my profile pic had been replaced with a silhouette. I assumed I had been hacked and therefore began the endless process of deleting and resetting which only has made my problem much worse. My security question doesn't even work. I sent my driver's license as Facebook asked but I got a reply from fb through my Gmail account stating that would get back to me and it has been several days and I still had not gotten a response. I opened another fb account using a different email address because that's the only way my family communicates. Thanking you in advance. Terry

    • Tina Sieber
      December 31, 2016 at 9:40 am

      You've already mastered the most difficult step, Terry, you got in touch with Facebook. It's a slow season -- lots of people are on holidays between Christmas and the New Year.

      Be patient and I'm sure they will get back to you eventually. It could take a couple of weeks. Once they have, do let us know how long it took!

      Hope you'll get your account back!

  203. Rebecca Bailey
    December 29, 2016 at 11:28 am

    i get so far with entering my name, new pass word then it ask for a code from my phone. it wont give my code.

    • Tina Sieber
      December 29, 2016 at 11:31 am

      Sorry to hear that, Rebecca. Is the phone number correct? Did you change it since setting up your account?

  204. nushiruan
    December 24, 2016 at 6:49 am

    I have several facebook accounts managed for games purposes. I have non active account and I tried to retrieved back. But It shows that facebook username not exist anymore. I never remember deleted that account. Please kindly give me how I can access to this account. Its even using my current name in ID card and passport.
    Have an important family contact and matters in this account.
    Please help

    • Tina Sieber
      December 24, 2016 at 12:24 pm

      If none of the above worked, mark the account as hacked and hope that Facebook will be in touch to verify your identity. Good luck!

  205. Alex Benitez
    December 22, 2016 at 4:13 pm

    Okay, I have an unusually situation mostly because i don't remember the email address nor the username or password but I remember the phone number which was my old number but even that doesn't help with out the password is there anyway they can give me my password or something cause I had to create a whole new one and i really want the old one back.

    • Tina Sieber
      December 24, 2016 at 12:23 pm

      This ain't Facebook. Sorry Alex!

  206. Kailash
    December 17, 2016 at 4:04 pm

    I I'm blocked from posting into groups for 15 days. So I created a new account on my name for temporary use as I share my business products on Facebook businesses groups. Then suddenly after sometime when I tried to log in to my old account I couldn't able to login on desktop and mobile browser but except in my mobile application. It's been 24 hrs of arising this problem to me. What should I do?

    Ps: I deleted the account which I created temporarily after I got this problem.

    • Tina Sieber
      December 18, 2016 at 10:07 am

      That's an issue I haven't heard about before. Do you get an error message when you try to log in? You might just have to wait it out. Sorry!

      Let us know if you find a solution!

  207. rabia ali
    December 16, 2016 at 1:35 am

    After submitting my id to facebook i still have'nt logged into my account ..
    What to do next ?

    • Tina Sieber
      December 18, 2016 at 10:06 am

      Wait patiently.

  208. Jackie Clodfelter
    December 14, 2016 at 9:00 pm

    I purchased a new phone and tried to load Facebook onto the new phone and to many attempts were made therefore I am unable to get my account onto my phone, I have my account on my desktop with no problems. Please help me get my account back onto my phone. Thank you in advance.

    • Tina Sieber
      December 15, 2016 at 10:49 am

      Not sure I can help you, Jackie. You might be better off asking this question in a forum.

      But while you're reading this, what type of phone do you have? Is it an Android phone or an iPhone? Did you download the Facebook app?

  209. craig rendle
    December 12, 2016 at 8:29 pm

    please please help, i cannot access my Facebook everytime i login it says 'something went wrong', i cannot access support or help as you need to login to get that (good one Facebook!) Basically the other day my Facebook decided to upload a number of old pictures i had posted a while back onto my wall, which i found very strange indeed. anyway today i noticed a box above one of said pictures asking me if this picture is a spam post to which i thought well yes ok so i click 'yes'.. now this is the fun part..

    it immediately kicked me out of my account, when trying to login it comes up with 'something went wrong, we are trying to resolve this' but it is just doing the same over and over and over. Now after reading up on this 'something went wrong' issue i am quite concerned as a vast amount of people have had the same issue and haven't been able to get back into their account! Facebook what are you doing?! how the hell am i sops to get help and a solution when you cannot access help features i.e contact help with logging in.which i can't!

    please if someone fro Facebook is listening could you please contact me or if anyone has any help (tried the whole deleting history thing) please let me know.

    if someone from Facebook is listening could you please look into this for me

    i have also changed my password with no joy it allows me to do that lol sends me the link to reset etc and i do it but same thing!

    • Tina Sieber
      December 15, 2016 at 12:54 pm

      This is not Facebook and I'm afraid publishing our email will only get you tons of spam. Don't pay someone to hack your account for you. Let me know if you'd like me to remove your email address from this comment!

  210. charmaine paiso lopez
    December 11, 2016 at 11:12 am

    hindi ko po tlga makuha ung account ko. nawala po kc pati cp number ko. please help me..

    • Tina Sieber
      December 12, 2016 at 12:49 pm

      Kahit ang Google Translate ay hindi lubos na maunawaan kung ano ang iyong sinasabi. Ano ang numero ninyo mawala? Iyong numero ng telepono?

      English: Even Google Translate doesn't quite understand what you're saying. What number did you lose? Your phone number?

  211. din*
    December 10, 2016 at 5:50 am

    I bought a new phone of which I wanted to download Facebook with so it turned out tht I was given a new account n couldn't have access to my old one please help guys I dnt want this new account

    • Tina Sieber
      December 12, 2016 at 12:47 pm

      What kind of phone was that? Sounds strange. Can't you log out of the Facebook app and log in with your old account?

  212. Eleanor Nilo
    December 9, 2016 at 12:22 pm

    I accidentally opened two fb accounts how can I merge the two to one?

  213. Sonia
    December 9, 2016 at 10:57 am

    how to recover account if it is deactivated nd u forgot the id and psssword nd number nd email is not registered

    • Tina Sieber
      December 9, 2016 at 12:10 pm

      Tough luck Sonia. You can try to report the account as hacked.

      • Sonia
        December 9, 2016 at 12:46 pm

        How to report account as hacked and would this help in any way?

        • Tina Sieber
          December 12, 2016 at 12:44 pm

          It could trigger Facebook to manually check your records and verify your identity. And that way you could prove it's your account. Not guaranteed to work and it could take forever for Facebook to get in touch with you.

          Check here for how to report your account:

  214. Amit Raj
    December 5, 2016 at 8:49 am

    My Facebook Id has been blocked
    I also use my trusted contact but nothing happens
    Plzz help me
    I love my Id too much
    This is my 4 years Old Id

  215. Lethukuthula Maduna
    December 3, 2016 at 5:15 am

    I'm trying to retrieve my facebook account but I can't remember the login details. Does this mean I won't be able to use it again?

    • Tina Sieber
      December 3, 2016 at 10:05 am

      I'm afraid so. If you can't even remember the username or email address you used to sign up for the account, how can you expect to log in or recover the account? Tough luck.

  216. Tresheem Thomas
    November 30, 2016 at 6:43 am

    My Facebook account has been locked and I didn't receive a unlock code to regain access can you please help me . I did everything that was ask but still haven't received a email with a unlock code .

    • Tina Sieber
      November 30, 2016 at 11:18 am

      Facebook recovery methods are notorious for not working; several dozen comments below confirm this. Often, the unlock code is never sent and I have no clue why this fails. Maybe your phone number or email address are not current.

      If you've tried all other recovery methods, and waited for a reasonable amount of time, say a week, there's one last way: Report your account as hacked and hope that Facebook will try to verify your identity. Good luck!

      • Asim Ali
        December 3, 2016 at 9:16 am

        Dear Tina,

        Good Afternoon,
        I am Asim i hope you will be Fine.dear Tina i Have A big problem about my f.b i was Create my Facebook Account Direct without any Email or Mobile Number now my Facebook is Hacked so what i do then how can i get back my Facebook Account because i can not get code or any thing from Facebook Kindly help me am to much worried about my Facebook to much my families photos specially of my are also girl so please help me on this email..
        thanks full

        • Tina Sieber
          December 3, 2016 at 10:04 am

          See my article above and comments above and below, Asim. There's nothing else I can do for you. Sorry.

  217. syntia
    November 26, 2016 at 9:22 pm

    hi i have an old facebook account before, and i was deactivating it last 3 years ago now, and i tried to log in again but?its says (enter my new password?) i dont even remeber changing it, and i already deleted the email account listed on it. and now theres no way to get my account back?what do i do?im wealing to give proof thats my account, what the best to do to take my old fb account ?thank you

    • Tina Sieber
      November 28, 2016 at 9:47 am

      Report the account as hacked, Syntia. Then hope Facebook will reach out to you to confirm your identity.

      I don't know of another solution if the contact information in your account is outdated. But if you do find one, please let us know!

      • Asim Ali
        December 3, 2016 at 9:17 am

        Dear Tina,

        Good Afternoon,
        I am Asim i hope you will be Fine.dear Tina i Have A big problem about my f.b i was Create my Facebook Account Direct without any Email or Mobile Number now my Facebook is Hacked so what i do then how can i get back my Facebook Account because i can not get code or any thing from Facebook Kindly help me am to much worried about my Facebook to much my families photos specially of my are also girl so please help me on this email..
        thanks full

  218. Martin McCurley
    November 26, 2016 at 6:45 pm

    facebook locked me out of my account,because my cellphone number is no longer valid,I can and have changed my password several times.they then ask for a reset code that was sent to the phone that was the one they said is no longer valid.which was apparently the problem in the first place,there is no option to submit a new cellphone number.

    • Tina Sieber
      November 28, 2016 at 9:46 am

      See comments below. This is a really common issue when people don't keep their security information updated. The only hope is to report the account as hacked and hope that Facebook will get in touch with you to confirm your identity.

      If you do find another way in, please let us know! Thank you.

  219. Daniel
    November 24, 2016 at 1:56 pm


    My English is not good and because of this I apologize.
    When I log on facebook show this to me:
    (A confirmation code was sent to 070 668 497. To confirm your identity, please enter the code here once it arrives.)
    That's my old number who do not use long time.
    Without this code can not not log.
    Please if anyone can help me it would be grateful


    • Tina Sieber
      November 28, 2016 at 9:45 am

      Sorry, Daniel. Unfortunately this is a common problem without a clear solution. You could try to report the account as hacked and hope that Facebook will be in touch to confirm your identity. Good luck!

  220. Mike
    November 18, 2016 at 4:06 pm

    No one will contact or respond to my emails can not login into my account

    • Tina Sieber
      November 19, 2016 at 11:22 am

      That sucks, Mike. Unfortunately, Facebook appears to be inundated with people like you who can no longer log into their account. Not much you can do, but have patience. Sorry!

      If none of the recovery methods work, have you tried reporting your account as hacked? That could trigger Facebook to try and verify your identity. It's worth a try if you've exhausted all other methods. Good luck!

  221. Alexoiu Alex
    November 17, 2016 at 8:32 pm

    Two weekend ago my facebook account was temporarily blocked and when I try to log into facebook accound I get this message:

    "We’ve detected suspicious activity on your Facebook account and have temporarily locked it as a security precaution.
    It’s likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing. Learn more in the Help Center.
    Over the next few steps we’ll walk you through a security check to help secure your account, and let you log back in."

    And after I press "Continue" to proceed through security check I get this messege:

    "Sorry, something went wrong.

    We're working on getting this fixed as soon as we can.

    Go Back"

    I tried to proceed to security check using more computers or phones but it doesn't work.
    I searched all over the internet but I can't find the answer to my problem.
    Please tell me how to get my accound back.

    • Tina Sieber
      November 18, 2016 at 10:42 am

      It sounds like an issue on Facebook's end. They must be inundated with account recovery requests. I'm afraid I don't know a solution, either. I would keep trying.

  222. Madeeha Mehwish
    November 14, 2016 at 4:18 pm

    I am highly disturbed I forgot my password and I am unable to recover it.I don't hv any friend n fb so how to recover plz help

    • Tina Sieber
      November 15, 2016 at 1:14 pm

      If none of the above worked, report your account as hacked and hope for Facebook to be in touch to verify your identity. Good luck!

  223. Jamie
    November 14, 2016 at 10:38 am


    I deactivated my Facebook account a short while ago.. upon trying to reactivate the account, through the app and my registered number, i am getting no login codes sent to my mobile number. I suspect this may be due to the account being deactivated.

    I have tried the browser login with my mobile number, and i received the following:

    "You currently have no phones listed on your account. Please log in from a recognised device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature."

    Would this be due to my Facebook account deleting/removing all recognised devices?

    The email address registered my account is no longer valid, i feel i won't get this account back now...

    • Tina Sieber
      November 15, 2016 at 1:16 pm

      Not sure what else you could try to re-activate your account. Sorry!

      Can you report the account as hacked?

  224. Faisal Rahman
    November 12, 2016 at 10:30 am

    I accidentally opened another account with the same phone number I used on my previous account. Now i cant log in to my prevous main account. Plzz help me if i can get my main account back plz

    • Tina Sieber
      November 14, 2016 at 10:21 am

      That sucks. Not sure what to do in that situation. If you have tried every other way listed above and elsewhere, the last resort I know of is to report the account as hacked. Then hope Facebook will be in touch to verify your identity (and maybe phone number). Good luck and PLEASE let us know in case you succeed!

  225. Teresa ann
    November 8, 2016 at 11:14 pm

    I have forgot my past word. & I want them to send it to my phone. I have a blue tank top on. My new number is xxxxxx

    • Tina Sieber
      November 10, 2016 at 9:45 am

      This is not Facebook. I've edited your comment to remove your phone number. I suspect you're playing a joke on someone.

  226. Sharon Lesher
    November 6, 2016 at 6:06 am

    I am so upset i don't know what happened to my Facebook account i had pictures i will never get back i do not know what happened please please help me

    • Tina Sieber
      November 7, 2016 at 9:16 am

      Sharon, what happens when you try to log into your account? Have you tried the steps described above to recover your account?

  227. Saaqib
    November 4, 2016 at 11:06 pm

    Hello there, my FB account is temporary blocked by FB for sending too many friend requests at the same time. I rest the password and tried to login again, its asking for the OTP which they send to the number on FB, unfortunately the number is no longer in use. I changed the email I'd and phone number and received the code however its still taking me to the same page where it's asking for the code sent to the old number. I tried every step reset the password many times changed the email I'd phone numbers but nothing worked for me, still the same page where it's asking for the OTP they send to the old number which isn't working.
    Could anyone help me how do I recover my FB account ?

    • Tina Sieber
      November 7, 2016 at 9:16 am

      This sounds like an error in Facebook's system. Based on what you (and others) describe, Facebook won't accept any second reset attempts until the first was successful. Catch 22. Technically, it's your fault for not keeping your information updated.

      The only way out I'm aware of (and I would LOVE to hear that I'm wrong) is to report the account as hacked and hope that Facebook will be in touch to verify your identity. This can take a long time. Good luck!

  228. Bill williams
    November 1, 2016 at 11:11 pm

    My friends account was hacked an password changed but it was under his phone number an he wants to get on his account that he has had for a while can u plz help us his phone number is xxx an my email is xxxx@ thank you

    • Tina Sieber
      November 2, 2016 at 8:29 am

      Please don't post your or your friend's personal information online like this. I have removed the number and email address from your comment for you.

      You can report the account as hacked to Facebook and hope that they will be in touch to verify the account holder's identity.

  229. bienard inghug
    November 1, 2016 at 8:59 pm

    My picture was stolen by one of my crew who have grave misconduct and used as profile picture using my name with malicious detail @ blackmail how can i recover that account to erase all the negative background. my account name was bienardinghug.7 the one who abuse is t-van lisondra

    • Tina Sieber
      November 2, 2016 at 8:27 am

      Report the account to Facebook. You could also consider legal steps. Speak with a lawyer. Sometimes, a polite but clear letter from a lawyer changes people's minds more quickly thank you can say please.

  230. Rose
    November 1, 2016 at 4:35 pm

    My information has been changed please sent me a link to specify a new email adress .

    • Tina Sieber
      November 1, 2016 at 8:31 pm

      This is not Facebook, sorry.

  231. natashaaasat
    October 30, 2016 at 8:34 pm

    i just cant get into my account nd i dont knw the reason behind it
    secondly i dont hav access to the registered gmail id as i deactiated it for some issue nd nw hav no option to reactivate it
    no cases from above
    wat shud i do now???

    • Tina Sieber
      October 31, 2016 at 9:20 am

      Try to report the account as hacked and hope that Facebook will be in touch to verify your identity. That's all I can think of.

  232. chaunny
    October 24, 2016 at 5:47 pm

    I sent my ID About Two Months Ago No Reply my account is temporarily Blocked Facebook is not replying to my emails what should i do

    • Tina Sieber
      October 25, 2016 at 10:30 am

      Stay away from hackers! The previous comment posted here was deleted. Following that recommendation could lead to identity theft or other frauds if you share personal details with the so-called hackers.

  233. Lori Abner
    October 24, 2016 at 3:45 pm

    thanks I'm texting him..I was hacked by a friend..I hope this will work..My problem is my farmville farm back..I'm waiting on his response

    • Tina Sieber
      October 25, 2016 at 10:28 am

      Lori, the above message concerning the hacker was not from me (the author of this article) and I recommend that you stay away from the hacker or at least not share any personal information with them; it may lead to worse crimes like identity theft. I have deleted the original comment.

  234. Lynda Allen
    October 23, 2016 at 4:37 am

    I haven't been able to access my Mellodollz Ragdolls and Lynda Allen accounts for 12 months now. I did open a new account, but the older accounts that don't work -temporally unavailable is what comes up.

    • Tina Sieber
      October 23, 2016 at 10:57 am

      Lynda, let me clarify how I understood your question because I'm not sure I got it right: You have two old accounts you can no longer access. You created new accounts with same or similar names. When you / people search for your name or business, the old accounts come up, but not the new ones. Is that right?

      You could report the old accounts to Facebook, for example as hacked or compromised. That might trigger Facebook to take those accounts down.

  235. sean
    October 22, 2016 at 6:31 pm

    Hey makeuse i been seaching every where for months to finf a way to get into my old faceboom account. A friend of mine hacked my account so i changed the password and forget it and to make matter waste the email not longer actived. I have tried everything listed and have failed. What shluld i do??

    • Tina Sieber
      October 23, 2016 at 10:53 am

      Report the account as hacked to Facebook. Continue doing that until they react.

      You might also want to consider legal action. But try to speak to your friend before you do that and let him know about your plans. Maybe that will move them to return your account to you.

  236. Tess
    October 22, 2016 at 4:58 am

    Hi Tina,

    I was wondering if you have heard of this problem before; After entering the incorrect password too many times I had to enter a new email address and answer the security question (because I no longer had access to the registered email and phone number). I received the link to recover my account but it wouldn't load so I tried going through the process again but now receive emails with confirmation codes only and the link has expired. I do not know what to do with the codes or how to get back into my account. Have you ever heard of anyone being able to get in touch with facebook for support?

    • Tina Sieber
      October 28, 2016 at 8:39 am

      Tess, it's notoriously difficult to get in touch with Facebook support, if not impossible. It almost doesn't exist. And I'm afraid I have no idea what else you could try to recover your account properly. I know this is frustrating.

      The next step I can think of would be to report the account as hacked. That way you MIGHT get Facebook into trying to verify your identity. But before doing that, I would just wait and try again after a few days. Maybe the account recovery will magically reset and work.

      • Alie
        December 7, 2016 at 5:29 am

        I have the same problem but in my case the recovery e-mails never came to my e-mail. And i don't know what to do.

    • Tina Sieber
      October 28, 2016 at 8:39 am

      Please do give us an update if you somehow manage to recover your account! Thank you.

  237. anita mason
    October 16, 2016 at 12:43 pm

    I am having a lot of trouble with my Facebook account. Even after I changed my password. I can read other's posts and I can post but it will not allow me to comment on posts. I need this for so many reasons. Can you help me?
    Anita Mason

    • Tina Sieber
      October 16, 2016 at 7:29 pm

      That's a strange issue, Anita. Can others comment on your posts?
      It sounds like you were blocked from commenting.
      Did something happen when you were last able to comment?

      • elisa.ito
        October 17, 2016 at 11:42 pm

        look i need to go on facebook i cant i need a page and can u help with it please.

        • Tina Sieber
          October 23, 2016 at 10:50 am

          Sorry Elisa. The articles I've written are all the help I can provide. I'm not working for Facebook and I don't have any insider knowledge. I also can't provide technical / Facebook support.

  238. Dale Johnson
    October 14, 2016 at 6:55 pm

    I got a new phone and it gave me another email , honestly don't know how that happened. Please help me

    • Tina Sieber
      October 16, 2016 at 10:47 am

      Dale, your comment raises many questions.

      Are you saying your new phone gave you a new email address? For your Facebook account?

      Do you remember your old email address? And can you access it through another device? Or maybe through your phone's browser?

  239. Becki Smith
    October 14, 2016 at 5:04 pm

    Hello i want to retrieve an account from years ago. As far as i am aware i deactivated it not deleted it can you tell me how i can do so with no info on the account?

    • Tina Sieber
      October 16, 2016 at 10:46 am

      Becki, I'm assuming you forgot your login details for that account. If you remember your login user name or email address *and* still have access to the email address or phone number you registered it with, you might be able to recover your password using the instructions above.

      This is what Facebook has to say regarding your question:

      Hope this helps.

  240. Karen
    October 12, 2016 at 11:21 pm

    I received a message that said I needed to verify my phone number. I shut everything down and restarted FB to no avail. I then changed my password was sent a conformation text number that I then entered onto FB. Now I have an error message that stays something went wrong. How can I recover my FB account.. No matter how many different ways I have tried to recover FB, I always end up with a prompt that tells me to update my number. When I attempt to enter my true phone number I then get an error message stating Something went wrong.

    Any help would be greatly appreciated,


    • Tina Sieber
      October 13, 2016 at 9:06 am

      Karen, this sounds like an error on Facebook's end. You can keep trying and hope they'll eventually fix it. In the meantime, I'd just set up a new account. Good luck!

  241. Please Answer
    October 12, 2016 at 9:52 am

    How do I know my email? because it was a long time I no longer know my email that I used in my facebook account. And when I try to recover its has *****, how would I know if I don't even remember my email?

    • Tina Sieber
      October 13, 2016 at 9:04 am

      Tough luck. If you don't know the email address of that account, chances are you're not really the owner of the account. That's the logic Facebook is applying and hence people who even forget their own email address are out of luck.

      Your only chance is to prove your identity. The challenge there is to get in touch with Facebook. Unfortunately, I don't know how to do that.

  242. Angela t.
    October 7, 2016 at 5:22 pm

    My 3 trusted contacts gave me their codes bu when entered facebook says they are incorrect

    • Tina Sieber
      October 11, 2016 at 9:58 am

      That sucks. Can you retry with the same codes?

  243. Prince
    October 5, 2016 at 1:55 pm

    "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."- I am facing this when i login.plz sir help me as soon as posibble?

    • Tina Sieber
      October 5, 2016 at 2:42 pm

      Did you submit additional documents? If not, I'd worry. If yes, be patient.

    • kilta
      November 4, 2016 at 7:39 am

      im having the same problem its been 3 months have you since been able to login.

      • Mhiss Jorge
        June 19, 2017 at 8:16 pm

        I'm having the same problem right now.and it's almost 1month.did you get your account back now guys? Please let me know.

  244. Sameer Raj
    October 1, 2016 at 10:02 am

    Please help me I am no longer access to my phone number and forgetten my password . No security questions are being asked please help me

    • Tina Sieber
      October 1, 2016 at 3:08 pm

      Tough luck. I don't have more advice than the article above.

  245. Don
    October 1, 2016 at 8:58 am

    Facebook email responded said password has been reset, but doesn't tell me to what.

    I followed their reset process using my email address to recover a password that no longer worked for some reason. There was no opportunity provided to create the new password, just the above.

    Assistance please? Thanks

    • Tina Sieber
      October 1, 2016 at 3:09 pm

      Usually, when you try to reset your password, they send you a password reset link to the address on file. Maybe it was sent to a different address as mentioned below?

  246. Don
    October 1, 2016 at 8:55 am

    Facebook email said password has been reset, but doesn't tell me to what.

    • Tina Sieber
      October 1, 2016 at 3:05 pm

      Did it give you a scrambled preview of what email the new password was sent to? You may have given an alternative account or -- if you were hacked -- the hacker may have changed your email account.

  247. Mayo padama
    September 30, 2016 at 9:44 am

    Please help me i have no longer access in my fb account.please!

    • Tina Sieber
      September 30, 2016 at 3:16 pm

      Sorry to hear Mayo. My help is the article above. Facebook also has detailed Help pages. Not much more I can do. Good luck!

    September 28, 2016 at 5:43 pm

    my account name is Natty Roons & it looks as if i lost it.Please help me recover it.It's very important to me that i do.PLEASE HILP!!!

    • Tina Sieber
      September 29, 2016 at 7:39 am

      Please try to follow the steps outlined above and if that fails, try to get in touch with Facebook or a Facebook-related help forum. Unfortunately, we cannot provide individual tech support here.

  249. Malina vosburgh
    September 26, 2016 at 8:56 pm

    Please help me! I havent been able to access my facebook for almost a year! I dont know my passwords for gmail or facebook! The only question they are asking is when i made the account a which was like 9 years ago! I dont have access to that old phone number either. When i tried to change password for gmail it hasnt let me either. I think an ex boyfriend screwd it all up! Plz help!!!

    • Tina Sieber
      September 27, 2016 at 10:48 am

      Malina, the article above is all I can offer to help. If you didn't set up additional recovery options for neither Facebook nor Gmail, if you weren't careful enough to set up Login Approvals, and if you allowed people into your life that would screw you over like that, then I'm afraid I can't help you. Getting in touch with Facebook directly is your only hope. Good luck!

    September 26, 2016 at 7:44 pm

    Everything is fine until I get to the last question--I click OKAY. OKAY doesn't work. A line runs across the top of the page, but nothing happens. The next screen does not appear. Yesterday I was irritated, and I clicked it five times. I was locked out for 24 hours. Today I went through the process again. I even set up a new email address, because FB wrote that I was using someone else's information. Yes, I was--MINE. Everything was fine until I got to the last screen--I guess. I clicked OKAY, but nothing happened. I waited. I clicked it again. Nothing. I clicked OKAY again, and now I'm restricted again. If I didn't have my pictures on FB, I'd shut it down and walk away. I have no idea what my username or password might be; I've had to change it so many times.

    • Tina Sieber
      September 27, 2016 at 10:36 am

      The Facebook account recovery process is very frustrating, I hear you! Hope you'll get it sorted out eventually.

  251. A M DAS
    September 24, 2016 at 5:37 pm


    • Tina Sieber
      September 27, 2016 at 10:37 am

      Sounds like your account was hacked. You should report it and hope that Facebook responds.

  252. Eap oun
    September 23, 2016 at 4:12 pm

    Dear sir
    I so regret for my facebook
    I forgot my password. It need the confirmation code in my phone number but my phone number not process. How should i do to get my account back

    • Tina Sieber
      September 27, 2016 at 10:42 am

      It's probably easier to fix the phone number than to recover your Facebook account if that's the only recovery option you set up for yourself. Sorry!

  253. Bobbi
    September 22, 2016 at 10:53 pm

    My account was linked to my work email since my son was using ours. My employer
    recently changed to our full name on our email, now Facebook will not recognize my old one since it is no longer active. It won't let me change it to my new one.

    • Tina Sieber
      September 27, 2016 at 10:43 am

      Can you ask to temporarily get your old email address back?

  254. Sher khan
    September 20, 2016 at 5:30 pm

    Name problem, this time see this massage, I send orignal id pruf but no response

    • Tina Sieber
      September 27, 2016 at 10:48 am

      Might take some time to process.

  255. Sher khan
    September 20, 2016 at 5:27 pm

    TThe page you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may be broken or expired, or you may not have permission to view this page. my Facebook Id problem

    • Tina Sieber
      September 27, 2016 at 10:49 am

      Yeah, that sucks. Hope you'll figure out a way to get in again!

  256. Dianna Gantz
    September 20, 2016 at 3:44 pm

    i have tried everything mentioned, says my phone number is wrong, and i cannot put any passwords in, i do not want a new acct, i want to access my old one?

    • Tina Sieber
      September 27, 2016 at 10:50 am

      Keep trying then. Getting Facebook to request your ID might be your only hope.

  257. Ahmed Salami
    September 19, 2016 at 9:01 am

    Hi, I have a business account/page that was created few years ago like 2 years and i was made the editor and the guy who created it was the administrator. The problem i have now is that the guy has left to another country and he didnt leave any contact details to be contacted and also i cant do anything to the page like close it or use it because am not the admin. Although i have created another new business page but the former page is still running and i would like to close it or get it back, is their anything i can do to get the page back or close the page (like reporting to facebook through an email or just reporting it). Any assistance will be greatly appreciated. Thank you

  258. Dennis
    September 19, 2016 at 4:22 am

    Due to hackers frequently messaging my main Facebook account with links, I had made my alt account the admin on my pages and made my main account the editor. Later, my alt was reported for nudity and that account has been permanently deleted, leaving no actual admin on the pages. What can be done?

  259. Steven Harper
    September 18, 2016 at 12:04 pm

    I was sent two access codes to my mobile at the same time. None of them worked

    • Tina Sieber
      September 18, 2016 at 12:45 pm

      Sounds like a mistake. Try again and hopefully you'll only receive one code that will work. Good luck!

  260. sam holmes
    September 17, 2016 at 5:31 pm

    Dears Sirs and Madams, I was trying to recover my facebook account, but have many road blocks. The main one is I was sent a link on another phone but its not a smart phone. I got that far... Please help me. my Identity has been verified

    • Tina Sieber
      September 18, 2016 at 10:19 am

      Sam, what link was sent to your phone? Is it a mobile phone at least? Or is it a landline? Facebook usually sends a text message with a recovery code, which any kind of mobile phone, even if it's not a smartphone, should be able to receive.

  261. Renee' Ealy
    September 17, 2016 at 5:28 am

    i am trying to access my facebook account, i have changed my password several times, they say they have to confirm my name, they also wanted a photo ID such as a driver's license, Ha,i sent them a pic of my dog! so i opened another account under a different email. i need to recover my old account, it has all my photo's and i have been working at this now for 16 hrs. .i found this....To report an old account, or get help recovering it:
    1Click in the top right side of the account's profile
    2Click Report/Block
    3Choose This is my old profile, then select an option:
    •If you select Recover this account, it's hacked, you'll be logged out of your current account and taken through steps to help recover the hacked account
    •If you select Close this account, the profile will be reviewed and deactivated after we're able to verify that it's your old account
    Learn more about hacked accounts and reporting things to Facebook.
    Note: You can only use the This is my old profile option if you aren't friends with the account. If you're friends with your old account, you'll need to unfriend it first. ***problem is, i cannot find any of these options.

    • Tina Sieber
      September 17, 2016 at 10:09 am

      Renee', which options can you not find? The Recover and Close account options? Can you choose the Report / Block > This is my old profile options from your old account, as described?

      Facebook is frequently changing its recovery options. It could be that this has changed. Good on you that you just opened a new account. It's a lot less hassle. Good luck with the recovery!

  262. Donald Hilary Brown
    September 17, 2016 at 4:25 am

    I have had my Facebook account closed for absolutely no reason other than to verify if it is really me trying to login to the account. They want me to take a picture of my drivers license or passport or other Government ID . They expect me to put my drivers license over the Internet and not worry about identity theft. I mean get real. Ask me personal questions when I sign up but my drivers license. GO TO HELL FACEBOOK

    • Tina Sieber
      September 17, 2016 at 10:02 am

      They didn't ask you to recognized photos of your friends and family first? Usually, that's a first step before they ask for personal ID. And I agree, it's a bit disturbing that they expect you to share your personal ID this way. I would just set up a new Facebook account.

    • Don Brown
      September 17, 2016 at 3:48 pm

      Thanks Tina
      I am really sick of this be safe bull that you keep hearing from everyone about identity theft. Yet you are asked to plaster your ID on the WWW just to take the gamble it won't be stolen.
      I am 61 years old and lived a long time without the WWW and the likes of Facebook . No one's site is that secure .
      Thanks Tina
      Maybe when all of this ends when someone finds the main power supply and shuts this all down.
      I will send you a good old fashioned LETTER ON PAPER WITH A PEN.
      Thanks again
      Yours forever
      Don Brown

  263. Roy wils
    September 16, 2016 at 11:42 pm

    I've forgotten my password but my email and phone recovery won't work either. I've tried all these steps and am wondering if I can contact someone to fix this I just need to change my recovery email for my face book. But I can't get into it

    • Tina Sieber
      September 17, 2016 at 10:06 am

      That sucks, Roy. Lots of people have the same issue and it's almost impossible to get a hold of someone at Facebook. Are the recovery options not working because the contact data are outdated? Or does it fail for other reasons?

      I would recommend to try all the links you can find for recovery and reset. And if all else fails, set up a new Facebook account. It's free and you can start fresh. Do set up Login Approvals and make sure all contact information is current.

  264. christina williams
    September 15, 2016 at 10:30 pm

    I can't access my brings up my name but not the full page

    • Tina Sieber
      September 16, 2016 at 3:55 pm

      Do you remember your password? Did you try to log into your account in another browser or on another computer? Try to clear your browser cache and cookies.

  265. sanjoy
    September 15, 2016 at 9:49 am

    my account was compromised. I shared email and password with someone but they restricted me from accessing my account. I tried the default recovery option. there is a security question "what was the last name of your first grade teacher?" if I can answer this ...I can create a new password ..that's awesome feature ..somehow it has not me who set up that security so I was not able to answer those question. i can provide anything beside this security question.. like id proof or something.
    they remove my phone no which I can get the password reset code.
    I'm having a hard time trying to recover my account. plz help!!

    • Tina Sieber
      September 16, 2016 at 3:36 pm

      Sounds like you didn't set up Login Approvals (Facebook's version of two factor authentication). I can't think of anything else you could do, other than trying to get help from Facbeook, which is very difficult. Best of luck!

  266. Nik
    September 11, 2016 at 6:46 am

    why does facebook not give me the option to type in an email or phone number to reset my password?

    • Tina Sieber
      September 16, 2016 at 3:37 pm

      I don't know. Are you asking because you need to recover your password or are you trying to set up backup contact information in case you will need to recover your password sometime in the future?

  267. Yelitza
    September 10, 2016 at 8:07 am

    I changed my password and I deactivated my account. I have no access to it and I forgot my password. No phone number on the account either I only have pictures of me and my son. I need help please!!!!!

  268. faizan
    September 8, 2016 at 5:58 pm

    This is faizan.
    Some one changed my all details on facebook! Thr is no recover option and also i tried using the default option of facebook sending the gov id's but thy dint help me to get my account back! Pls help

    • Tina Sieber
      September 16, 2016 at 3:39 pm

      If Facebook won't help you then there's not much anyone else could do for you.

  269. John Meyers
    September 6, 2016 at 5:19 pm

    When I try to log on it says I tried to many times and to try again later .This has been happening for three days .

    • Tina Sieber
      September 16, 2016 at 3:40 pm

      John, did you solve this issue in the meantime? I couldn't think of a solution either. Maybe try to clear your browser cache and browser cookies or try to log into Facebook from another browser or computer.

  270. Nora Onchie
    September 5, 2016 at 5:18 am

    My facebook was deleted

    • Tina Sieber
      September 16, 2016 at 3:41 pm

      That sucks. Fortunately, you can just set up a new account. Make sure to enable Login Approvals and alternate contact / recovery options. Good luck!

  271. Ruth McLean
    September 4, 2016 at 10:08 pm

    My fb was suddenly disabled. I tried to notify fb and make a query but emails from fb insisted I'd used wrong channel. This happened 3 or 4 times. It was impossible to communicate w them. I'd like someone to hack back into my page for me. Thanks

  272. jackie davis
    August 21, 2016 at 1:28 pm

    went to reset password did that ok but it started me new account would like my old accouback with everything on it

  273. Aani
    August 20, 2016 at 11:35 am

    One day i continuously liked many pages. I had received no warning from fb though. But next time when i logged in it said you are blocked. Put in your mobile number. and my fb account started again. but after 2 days again they blocked me and asked for id. i posted library id with no pic on it. Now whenever i log in they say """"We'll get in touch with you at the email address you provided after we've reviewed your ID""" Now you will be log out. Don't know what to do...please help....
    It's already been 15 days now.

  274. Kalinvourng
    August 19, 2016 at 5:43 pm

    What about this "We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation." How can I get it back ?

    • Tina Sieber
      August 20, 2016 at 9:58 am

      Congratulations for getting this far. Patience now. Chances are your account will eventually be restored. I would love to know how long that takes. Could you please report back with updates? Thank you!

  275. Natalie kenneh kwesiah
    August 18, 2016 at 9:07 pm

    I having trouble getting verification code my account i used for 3years please help me recover my fb acc again please

    • Marshall
      August 31, 2016 at 7:41 pm

      I'm having the same problem but I broke my phone and it says it is sending me texts of the verification code is there a way around this without my phone

  276. abharna
    August 13, 2016 at 1:38 pm

    when i enter my id and password its loading but the page is blank. its not displaying anything ...if i try to log into some other account its fine..only my account is nt displyed wat should i do help me

  277. saiful
    August 6, 2016 at 6:31 am

    when I entered my account... "you are no longer in facebook & logged out".then the apps said to ensure my identity by NID photo and I did so(the birth date isn't similar). then the reply is we'll send you a mail after verify.
    after 3 days I didn't get any mail
    whatever I do now???

  278. parsa
    August 5, 2016 at 8:30 pm

    How can i regain access to my fb account using my old passwords. Someone has hacked my accounts and i have no longer access to them. This is the only way i think i can access my accounts but its not working. What should i do now?

  279. Adeel Kayani
    August 4, 2016 at 9:08 am

    Hi Tina,

    Someone has changed my phone number to his or her own email address and i couldn't get access to my account nor they are giving me options of adding new email addresses. what should i do ?

  280. Anonymous
    August 1, 2016 at 2:14 am

    My Friend having trouble getting verification codes from trusted accounts while recovering her facebook account. Trusted account holders said they aren't receiving any verification codes to recovery the account. What my friend can do next?. She haven't set any other recovery options in her facebook account.

  281. John
    July 30, 2016 at 7:03 pm

    Tina Sieber, I have the same exact problem, I dont have access to the Email nor the Phone number, but I've sent some ID to Facebook (Passport) Showing the picture, birthday and full name. How long will It take them to respond, I saw a thread where people have waited a week to 6 months. And I'm afraid. The hacker can't access the account though cause It's comprimised.

  282. Irma
    July 29, 2016 at 2:05 pm

    Hello Tina,

    I sure hope you can help me. I believe you may be my last hope. My issue is strictly with Facebook. My husband created a personal account and then created a Business Page within that account. It was directly linked to his business website. Previously I had been "practicing" opening a business account on FB and used the same name as his business account. I then deactivated that account. In trying to add/post additional pictures to my husband's business page, I mistakenly logged in using the "practice" log in. I believe that sent a Red Flag to FB and they might have deleted my husband's account as is cannot be found any longer. We have tried everything. We can see the business page, but cannot access it to edit it or anything.

    We are trying to recover and gain access again to the business account at the very least. My husband desperately wants to keep the same URL. The only thing we come up with is that we will need to start from scratch and use my "practice" account to re enter everything, but of course that has a different URL attached to it. We have emailed FB, but from what I've read they are hit and miss as far as responding and helpfulness.

    Thank you for your time


  283. Carie
    July 25, 2016 at 3:13 am

    Hi Tina

    I have a problem on my sister's account. i was able to recover the password and account but it wants me to identify her 'friends' because she locked the account on a specific device. I have no idea who those people are. Now it says i have to wait another hour. is there any other way to get her account back? like straight email to facebook center?

    • Tina Sieber
      July 25, 2016 at 6:14 pm

      Not that I know of I'm afraid. It's another security step and a really tough one. Can you not get your sister to identify her friends herself?

  284. kaifafridi
    July 24, 2016 at 7:57 pm

    frist my facebook account doing always trouble and then i make new facebook account with same mobile number but now i want to recover my old facebook account how i do this pls help me

    • Tina Sieber
      July 25, 2016 at 6:14 pm

      Did you set up an alternative email address you can use to recover the old account?

      • John
        July 30, 2016 at 7:03 pm

        Hi Tina

  285. Sheena
    July 24, 2016 at 6:03 pm

    i got "We noticed some suspicious activity on your account that needs to be reviewed. Until then, you won't be able to access things like your News Feed or messages. Learn More about why your account might be disabled." and it's been 4 days now and there are no news about it even in my mails. I tried sending an appeal but it gives me an error about incomplete form when I actually filled everything up with the proper details?

    • bilal khalid
      July 25, 2016 at 5:54 pm

      i am having the same problem i am using my account from 9 years and now they asking me about i need to prove my identity even i gave them on 13th july and seriously its disabled again last night.i dont know what to do now

    • Tina Sieber
      July 25, 2016 at 6:12 pm

      Sorry Sheena and Bilal Khalid, not much advice I can give you. Facebook must be inundated with requests and thus is moving slowly. Keep trying to get in touch. Good luck!

      Please let us know in case you were successful or how long it took until Facebook let you access your account again. Thank you in advance!

  286. Anonymous
    July 24, 2016 at 1:16 pm

    my fb account is not opening because my sister made another account by same mobile no. so i cant log in my account. pls give me any idea and suggestions to open my account

    • kaifafridi
      July 24, 2016 at 8:02 pm

      same problem if u success plz gave me suggestions also

    • Tina Sieber
      July 25, 2016 at 6:10 pm

      Did you set up an alternative email address that you can use to recover the account?

  287. priscila esteban
    July 22, 2016 at 9:56 am

    hello i tried to use sms to recover my account. facebook sent me the code then when i used it as my password it says i encoded wrong password. what shall I do I need to recover my account very badly. please help me. my friends told me that my account cannot be accessed anymore.

    • Tina Sieber
      July 25, 2016 at 6:10 pm

      Priscila, the SMS code is meang to reset your password and can't be used like a password. After requesting the SMS, you should have been redirected to a page with a field specifically for the code sent through SMS. After entering the code, you can reset your password, then use your new password to log into your account.

      If this is what you tried and it didn't work, you can fill in this form and report the issue:
      [Broken Link Removed]

  288. Christ
    July 21, 2016 at 12:02 pm

    hi Tina,
    suddenly my facebook was like this :

    You Can’t Log In Right Now
    We noticed some suspicious activity on your account that needs to be reviewed. Until then, you won’t be able to access things like your News Feed or messages. Learn More about why your account might be disabled.

    anybody can help? what should i do? does anybody know how long facebook review until i can log in again? i really need help

    • Tina Sieber
      July 21, 2016 at 5:09 pm

      I'm afraid you have to wait it out.

      This is probably an automated lockup. Maybe someone reported your account. Hopefully, it's no longer than a day or two until someone at Facebook looks into it.

      Do keep us updated about it!

      • christ
        July 22, 2016 at 9:16 am

        hi tina, thanks for your reply
        do you know a link or anything else where i can contact facebook? to explain i didn't do anything harmful

  289. Moses
    July 19, 2016 at 11:00 pm

    I deleted my facebook account, but i still sees it online, my friends still comment on my page, like wish me birth days and so on, and i even still view this my deleted account from my new account, although am not a friend of my deleted account with my new account. I have tried login in, but the email i use for that its no longer recognized. Please does anyone here have an idear of how i can get back into that account. i still have the email. but each time i put it, it replies me that the email is not associated with any account.

  290. Julius Vaughns
    July 19, 2016 at 4:14 pm

    Hello Tina. Wondering what you think about this one. I manage a Facebook account for a school district. Last week, I came in to work, logged on to our page as an administer (like normal) and everything was fine. Later that afternoon, I noticed that the system logged me out. When I tried to log back in, it brought me to a page where it's asking me to update the name of the account. It says that if the name isn’t approved, we might not be able to get back into our account. I have no idea what happened. This account (which is set up as an Organization fan page) is not tied to a personal FB account. I'm not sure if someone tried hacking into the account or what. Any suggestions on how I should proceed?

    • Tina Sieber
      July 19, 2016 at 8:44 pm


      Facebook might want to verify whether the account is legit. Maybe someone reported the account. Have they asked you for any kind of verification of the school's identity?

      Make sure the page you are being referred to is a legit Facebook page and -- provided that it is -- follow the instructions. Otherwise, you might have to report the account as hacked to Facebook, but to me it doesn't look like that's the case. That's all the advice I can give, I'm afraid.

      • Julius Vaughns
        July 19, 2016 at 10:55 pm


        Thanks for your insight. Facebook has not asked me for any verification identity at this point. The page I'm referring to is set up as a "fan page". I wonder if they may have cut off our access since the page, as far as I know, is not tied to a personal FB account. Just thinking of all the possibilities. Again, thanks for your help.

  291. pele10brazil
    July 18, 2016 at 1:10 pm

    Hi Tina , I can't access the email that the FB was made with and I forgot the FB password , but if I know the phone number of my account , can I acces it just with the phone number?

    • pele10brazil
      July 18, 2016 at 1:34 pm

      By the way , I'm logged on it on my PC and phone as we speak if that helps , but I can't log on it on other devices because I forgot the password.

      • Tina Sieber
        July 18, 2016 at 4:02 pm

        If you are logged into the account and forgot your password, go here and click the Forgot account link. It should show you recovery options, typically an email with a password reset link.

        Make sure you have access to all of the email addresses listed. If not, change them before you try to reset your password. You can change your contact information here.

        • cheng
          April 25, 2018 at 10:41 pm

          Hey Tina
          I know my email but i for got my pw plus i change my phone number so they keep on ask me that the code will be sent to my phone so what should i do pls help?

  292. georgios poulidis
    July 17, 2016 at 3:16 pm

    hi there,

    my fb account was hacked today and this is a very strange situation:

    it looks like my account has been split in 3 pieces. I can have access on the two of them but not on the third which has my real profile picture and (may be) all the other data that i lost. The hacker changed my email address by using a similar one and got logged on and stole some of my data. Actually from the account that I can still access ( I got connected to that by using the security procedure via email, but it seems that it was too late, the attack happened during the night, i only found out 6 hours later), I have no friends, some photos and posts have disappeared, and I don't know if the hacker can still access my account. I reported all to fb but i don't know how long would it take for an answer. Of course i set to this "new" account a new password AND e new email address, but it's not really my account... Is there a restore point of fb? Do you think it's possible to recompose the 3 pieces, or to access the old account, before the hacking?
    Please notice that I have already followed the recovery procedure of fb, but of course when I select my "old" account that still appears on the recovery page, the email address connected to it it's not mine, so I get no access to it in order to reset password. I tried to log onto this new email but access it's denied, it's registered somewhere in Indonesia, where the attack came from.
    Thanks a lot!

    • Tina Sieber
      July 17, 2016 at 3:43 pm

      This all sounds very strange. I've never heard of a Facebook account being split into 3 pieces and don't really understand what you mean. I'm sorry, but I don't have any helpful advice. I hope Facebook will respond and help you recover your account. Good luck, Georgios!

      • georgios poulidis
        July 17, 2016 at 4:04 pm

        Thx so much for your reply!
        I'm trying to understand what has happened really. May be my account it's not really split in 3 pieces. I explain this a little better. I have these 3 elements.
        1. This morning I got access to an account (by security procedure) which had a different name than mine, which has many of my data but not posts of the last two days and only 100 friends (when i click on them the system says "account deactivated", although they are real people I know). On this account I changed name, password and email.
        2. The hacker has created another fb profile with my name, putting onto only some random infos. No friends, no photos, only bio random infos. Important: I can access also this account by using my old email and password (!), the ones I used before the attack.
        3. My real account, the one with my profile picture (it still appears when i search "account recovery") , is now related to an email which is not mine, so I can't have access on it, it's totally taken by the hacker. But still I can't understand how can I have access to most of my data, as described above in point 1, from this other profile.
        May be now is a little more clear.
        If you have any tip, please help!
        Thanks again, bye

    • Tina Sieber
      July 17, 2016 at 4:29 pm

      It sounds to me as if you recovered two different accounts, none of which are the account that got hacked.

      Did you ever deactivate your account, then create a new one? Are the friends on that one account people you know? I would speculate that the hacker created at least one account in your name with the password they hacked. It could be a distraction.

      • georgios poulidis
        July 17, 2016 at 4:38 pm

        i never deactivated my account. the people that compare as friends in the account which has most of my data, are all people that exist and I know, but when i click on them it says "account deactivated". When i do a research for one of them, their profile is ok but as you can understand we are not friends on fb. What you mean by distraction? notice that some of friends reported today the profile i can't access, saying that someone else is using it. Is this enough, or should I report the profile I can access, too?
        On the profile that i cannot access though, profile pic and cover photo (which are the once I used before getting hacked) are updated at the time of hacking.
        Tina thx som much!

        • Tina Sieber
          July 17, 2016 at 4:43 pm

          A distraction in that it could have made you think you recovered your actual account, although you only recovered a fake one, which was set up by the hackers.

          I don't think you have to report the accounts that you have access to.

          Regarding the deactivated friends accounts, maybe the hackers set up fake accounts for them too and deactivated them straight away. Your fake account was probably deactivated, until you recovered it. Anyway, I'm just speculating and it doesn't really help you recover your main account. Wish I could help.

        • georgios poulidis
          July 17, 2016 at 4:53 pm

          ok Tina thx so much!
          One last question, regarding your experience: do you think Facebook can recover my account after i reported the problem from the account i can access? Do I need to report my real account from the one i'm using now, too?

        • Tina Sieber
          July 18, 2016 at 1:43 am

          I would report your real account as hacked or compromised; whatever the most appropriate option.

  293. Dimitris
    July 14, 2016 at 12:00 am

    hey Tina, mysterious prooblem there. Changed both fb and e-mail passwords at the same time, then logged in with the new passwords and everything was working fine. I left the house for 2 hours and when I came back, tied logged in but messanger app in my phone popped up "Session Expired" etc. and when i re-logged in to facebook the password WAS CHANGED 1 hour ago and the e-mail's password wasnt the right one, even though 5 hours before I was logged in with the exact same passwords!
    HELP, imma go crazy...

    • Tina Sieber
      July 14, 2016 at 4:23 am

      Sounds like someone else changed your password in the meantime. Could that be? If your password no longer works, try the recovery options. Not much more I can advise.

      • Dimitris
        July 14, 2016 at 1:12 pm

        Could you send me a link of the ''recovery options'' manual?
        (Btw I never verified my e-mail account nor fb with phone number if that counts and I'm pretty sure that no-one changed my passwords yesterday, nevertheless lots of doughts...)

        Thanks a lot sweetheart xxx :)

        • Tina Sieber
          July 14, 2016 at 6:30 pm

          I was talking of the recovery options covered in the article above. :)

          That said, I'm sure there are other manuals out there (try Google) and Facebook has a Help section with solutions too. Good luck!

  294. rean
    July 11, 2016 at 6:32 pm

    someone please help me i forgot my password of my fb at the same time my email address and my phone number is gone there are way to get my fb back

    • Tina Sieber
      July 11, 2016 at 11:09 pm

      Sounds like tough luck, buddy. You could try to let Facebook verify your identity with an ID.

      • rean
        July 12, 2016 at 11:44 am

        i try in identity with my residence id and some msg that prove that thats my fb account but im waiting for actions until now theres no msg

        • ????? ????
          April 5, 2018 at 1:55 pm

          I need my code generator please

    • Jackline kanini
      November 28, 2017 at 9:37 pm

      I can no longer access my phone no i used in logging to my Facebook account

    July 5, 2016 at 6:54 am

    Hi i need help i got stuck on one page and they are wanting my number andi dont want to give my number on that account and when i click log out it kepps just getting on same page and i cant log out plz help

    • Tina Sieber
      July 5, 2016 at 5:39 pm

      Where is this? Just close the Facebook page or app if you don't want to log in.

  296. Mee
    July 4, 2016 at 1:15 pm

    I lost my phone. I cannot log in because of log in approval even I know my passoword

    • Tina Sieber
      July 4, 2016 at 7:16 pm

      Mee, do you have any saved codes? You can use one of those. If you don't, remember to save some for the next time this happens.

      Alternatively, are you logged into Facebook on another computer or device? If you are, you could change your phone number or turn off login approvals.

      In the worst case, fill in this form to contact Facebook and initiate a recovery: [Broken Link Removed]

      Hope one of those routes works for you. Do let us know how you solved it. Good luck!

      • daud khan
        March 8, 2018 at 3:36 pm

        still not working

      • daud khan
        March 8, 2018 at 3:36 pm

        i dont have same namber and same emile what i have to do now

        • Mork Bang OO
          October 20, 2018 at 3:00 am

          I can not get any code for logging in to my facebook.How can I deal?

      • daud khan
        March 8, 2018 at 3:37 pm

        sand me all detilles please i wil chick it all in home thanku now im outsaid

      • Jack
        April 27, 2018 at 10:13 pm

        I clicked on that link & it came to FB but I had to log-in to get help & that's the issue I can't without a 6 digit code generator. It was working before I sent it into the Geeks. Anyone have a phone # for Face Booger?

      • Rosemary Jarrett
        August 10, 2018 at 6:36 pm

        I got a message that someone tried to log into my account from another browser at another location. I said it was not me and they immediately locked my acct up. When I try to recover it, they send me a code and after I enter it, it says that I have never logged in from this browser, so I need a code generator. I canot get this because I cannot get into my account. I also got codes from my trusted friends, but did not know what to do eith them. Facebook has offered no replies to my beggibg for help.

        • dor'z
          September 14, 2018 at 6:14 am

          how to find the code generator i cannot open my fb account..i have lost my simcard.please help me for this issue.

    • Ronnie
      September 13, 2017 at 10:21 pm

      Haw can I get my email I dot no it

    • Kazi Ridoy
      October 13, 2017 at 6:36 am

      My Id is hacked please back my ID

    • ????? ????
      April 19, 2018 at 12:47 pm

      I need my facebook code because my number didn't have please can u help me

    • ????? ????
      April 19, 2018 at 12:48 pm

      Need my code please help me

      • Vickie Bomer
        May 2, 2018 at 5:13 am

        I can't log in to Facebook account

        • KarenKirklandBarfield
          June 19, 2018 at 4:04 pm

          I cant log in. Emails have been hacked so I no longer have access to them. Please help.

      • Christine Rees
        June 12, 2018 at 8:14 am

        Can't get on

  297. mehtab
    June 24, 2016 at 6:01 am

    Hi my fb account no login and no email and no phone no. Open your fb account plz sir
    my email plzz reply

    • E boss agi
      February 1, 2018 at 12:08 pm

      Same problem please no email, no number no login

      • Shahana
        April 15, 2018 at 1:49 pm

        How find the generator code my facebook account i can't open

        • Cornelia Collins
          April 23, 2018 at 2:40 pm

          Just got logged out of fb I can't get back in I do not have a phone so I can get the code .I only have email

        • Doris Helms
          May 5, 2018 at 2:26 am

          Fb will not let me recover my ORIGINAL FB ACCOUNT. I need it for fellowship . Had to open NEW Account and lost good friend. I will delete NEW fb account. Need original one

        • Vanda henry
          September 7, 2018 at 5:03 am

          I cannot acces my Facebook account because i lost my phone an I can't even receive any email because my email account was also login to the phone

        • Vanda henry
          September 7, 2018 at 5:05 am

          How to get get my code generation code sent to another email adress

        • Oheneba Acquah
          September 9, 2018 at 9:19 pm

          Please help me fine my account

        • Angie
          October 6, 2018 at 8:51 am

          How can I log in my face book I can not get the 6 digest code

      • Mary abernathy
        May 5, 2018 at 7:57 am

        My phone screen blacked out lost everythingcant remember facebook password please help it had pictures i wanted to keep my grandson died had his picture on my profile

        • Sheila lee
          May 5, 2018 at 3:34 pm

          Delated it by mistake

    • Krishna bhattarai
      February 11, 2018 at 7:32 am

      Hepl me to recover my facebook password

      • Richard Dabney
        April 5, 2018 at 6:12 pm

        Needed to update face book account. Forgot my Pas Word. Requested and received face book recovery code:875369. Can you help me gain access to my face book account?

        • Brenda mitchell
          May 15, 2018 at 3:07 am

          Helped me gain my account back

        • Brenda mitchell
          May 15, 2018 at 3:09 am

          I need my account

      • ????? ????
        April 19, 2018 at 12:57 pm

        Help me my generetor code lose

        • Ng Lay Pheng
          April 25, 2018 at 12:58 am

          Hi i cant login to my fb , i was asked to key in code from code generator . But till now i didnt receive any text message about my code. Pls help me to recover my account. Thx

        • Frank
          October 22, 2018 at 9:02 am


          i have the same issues i can't log in my facebook account ... i lost my phone/ Number and can't receive any generator code please any help will be welcome thanks

      • Janet Musella
        June 10, 2018 at 12:31 pm

        Please help

    • Krishna bhattarai
      February 11, 2018 at 7:32 am

      Help me to recover my old fb account

      • Paul Evans
        February 11, 2018 at 10:47 pm

        Account has been removed for no reason. Haven’t posted anything lately and believe I’ve been hacked. Pls help me to recover my account. Thank You

      • Keith hammond
        March 12, 2018 at 7:02 pm

        I accidentally deleted my fb account how can i retrieve it

        • Joe Maykopet
          March 28, 2018 at 9:31 am

          I been lockex out of my account because i cant find the code

        • Vernon
          April 7, 2018 at 1:49 am

          I accidentally deleted my account how do i get it back

      • Sierra spivey
        March 22, 2018 at 11:43 pm

        Hello I’m having trouble getting into my old Facebook account please help me thank you

      • Jeri Stewart williams
        July 10, 2018 at 7:03 pm

        My Facebook account has been hacked. I cannot get into Facebook. They keep saying they will send me a login code but it's been 7 hours now and no code has came up on text messages. How do I get them to send it to my email?
        If they can't do that, how do I get back into my account?

    • Poona Sharma
      February 12, 2018 at 9:13 pm

      Sir email ok butt no recovery my fb account

    • Susan Turner
      February 13, 2018 at 7:26 pm

      My messenger was hacked today
      I contacted F:B
      It will not except my phone no e/mail address or my password
      To put me back on site

      • Evelyn Roberts
        April 18, 2018 at 2:24 am

        Cannot receive SMS on my phone to login or retrieve code generator plus help me. +4794261065. Evelyn Roberts

        • Janetta G
          July 21, 2018 at 5:07 pm

          Please help me recover my old fb acc. Can't receive Sms. 0617573405

    • Susan Turner
      February 13, 2018 at 7:29 pm

      Hacked messenger
      Can not get back to Facebook
      Not excepting
      My E/Mail phone number or password

    • John Ham
      May 31, 2018 at 1:35 pm

      I logout my account but i forget my password due to my email as lost help me to get it back.

    • konyi min
      June 13, 2018 at 9:16 pm

      I want to get my account

    • konyi min
      June 13, 2018 at 9:17 pm

      Just got logged out of fb I can't get back in I do not have a phone so I can get the code .

    • konyi min
      June 13, 2018 at 9:19 pm

      Hi i cant login to my fb , i was asked to key in code from code generator . But till now i didnt receive any text message about my code. Pls help me to recover my account. Thx

    • Amorsolo Bautista
      October 7, 2018 at 4:44 pm

      Pls help my no email no phone number

    • Joel esther
      November 11, 2018 at 6:45 pm

      I lost my phone I can't login my Facebook without generator code pls help me with my generator code

  298. Ester
    June 20, 2016 at 11:00 am

    my problem is not actually on a Facebook account but a Facebook page. This page was administrated by someone we don't know. So the page was administrated with an account we don't know, and we don't know the passwprd either.

    The thing is they don't administrate the page anymore, but now we do, through another app (so we can just publish but not change anything of the page).
    So the question would be, how can you get back a page without knowing who it belongs to? Or how can you know who the page belongs to and recover that account?

    I know it might be difficult or not possible... Thank you

    • Anita Ballenger
      October 22, 2017 at 5:16 pm

      I know its mine my picture is still there my friends some remain and the date i signed up is still there. Please help me get my old page back. My old account before the raven one i was on the touch screen ive been trying since last month to get my old account back thank u

      • Paula linares
        February 6, 2018 at 7:53 pm

        I cant recover my account wirh my old email and my phone number is listed under someone elses account

      • Sheron Ford
        February 8, 2018 at 3:24 pm

        Get my old Facebook page and message app back just help me with a code and password

        • Betty graves
          April 1, 2018 at 10:44 pm

          My grandson deleted my Facebook by accident need it back

    • Sheron Ford
      February 8, 2018 at 3:22 pm

      Facebook page and my message app back by just with a update help me get it's back been trying all night

    • Janetta G
      July 21, 2018 at 5:11 pm

      Please help me to. log into my old facebook acc. I cannot receive Sms. 0617573405 thank you!

  299. AbiiSSS
    June 15, 2016 at 11:13 pm

    None options its like me because, my error account when i try to enter is..
    Thanks for your help
    We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.
    After that i can only disconnected since, just let me to do and nothing else
    That's why can someone help me to recover my account facebook? beg you.

    • Kelia m mcrae
      July 22, 2017 at 9:43 pm

      I changed phones and know I can't get into my facebook or gmail

      • Vira garcia
        December 20, 2017 at 8:50 pm

        Need help

      • Beth Burris
        March 1, 2018 at 2:01 pm

        I got a new phone, can't recover my account, phone number is different than when I opened the account an password is not recognized, desperate to recover my account, over 5 years of pics an posts, please help

        • Tina Sieber
          March 1, 2018 at 8:16 pm

          Hi Beth,
          Did you try all of the recovery options outlined in the article above? If none of that works, I'd recommend reaching out to Facebook under Include as much information as you can. Some readers reported (see comments below), that including proof of identification (a copy of their passport or US driver's license) helped speeding up the process. This only works if your profile name is the same as your legal name (or reasonably similar I guess).
          Alternatively, you could try reporting your account as hacked, which should also trigger a verification of your identity. Here's the link:
          Be prepared to wait for several weeks until you get a response from Facebook.

      • Christine Ann Kirkbride
        May 1, 2018 at 4:22 am

        Trying to get into my fb page on my other devise

  300. wilma loyal
    June 6, 2016 at 11:38 am

    hi i wonder if you can help me i changed my email address and password also give them my new mobile number when i tried to get in my account it wouldent let me so i tried a few times to get in so now they have blocked me no matter what i do it still wont let me in could you help me please

    • Beth Burris
      March 1, 2018 at 2:04 pm

      Email was my old phone number 405-408-3774 password is not recognized either, unable to access my email. How do I get my account back?

  301. AR
    June 5, 2016 at 3:33 pm

    Hello Ms. Tina

    Actually i had updated my contact no as an login id on fb and haven't updated any email id and later on i forgot my password so now i cant reset my password and i cant login my account as well, as now my trying to login my account with registered phone no it gives an error stating phone no is not registered with any account.

    is there any solution where in you can help...

    thnk u......

  302. Larry Tuell
    June 4, 2016 at 2:52 pm

    When I click on Facebook, even any of the above links. All I get is a Code appearing page.

    • Ogwu Anslem
      January 4, 2018 at 10:02 am

      I can't asses my message

      • Sheron Ford
        February 8, 2018 at 3:25 pm

        I can get in my message app and Facebook page

  303. Samuel Pateño
    May 29, 2016 at 2:27 pm

    Sir Ma`am can help me .... my facebook of my Friend are hacked ,,,
    The Facebook Email Cannot Change But the Password is Change.... Help me Please For my Friend,,, Just Pm Me,,,,, :( :( :(

  304. newell corey demarcus
    May 25, 2016 at 8:24 am

    someone has hacked my facebook account and changed my email address and also changed my password please i need help

  305. Doug Singleton
    May 15, 2016 at 9:17 pm

    I've tried to reset my password even using the temporary one sent to me, without success. Why?

    • Doug Singleton
      May 15, 2016 at 9:19 pm

      When will I receive a soluble solution?

    • Tina Sieber
      May 16, 2016 at 11:37 am

      Facebook is notorious for being tough to recover. We shared what we know. Unfortunately, we can't provide free customer support for Facebook. But we'll look into updating the article.

      • britney nicole bradford
        September 24, 2017 at 5:22 pm

        i have been trying to get into my facebook because people are cloning accounts and somebody hacked into mine now cant get back open i have no cellular data but i do have an email i had tried doing thigs in settings and still not working for sms cause i have no cellular data i really hate going threw a lot of trouble trying to recover a facebook i hate to much trouble and stresses me out

  306. angel
    May 7, 2016 at 6:13 am

    hey Fb. i have this friend she's been using her nick name at fb... she cannot retrieve it anymore because her i.d's doesn't matched with her name at fb beacause it is her nick name.. how can i help her retrieve her FB?

    • Tina Sieber
      May 16, 2016 at 11:39 am

      This is not Facebook. We are an independent website trying to help people solve their Facebook login issues.

      Please ask your friend to try the methods described above to recover her account. Or maybe she can convince Facebook to unlock her account if she uses her real name. By using a nickname, she violated Facebook policies. Good luck!

  307. Rashaad
    April 29, 2016 at 1:51 pm

    Facebook is telling me my account is temporary Locked we need to confirm ur identity
    An I changed My identity plz someone help me

  308. Jonathan Robinson
    April 26, 2016 at 9:29 am

    I have changed my PASSWORD 9 times and still can not get rid of this VIRUS . Now the last password I chose isn't working . I am really starting to hate FACE BOOK . They are arrogant offer no help . At least APPLE has a telephone number you can call and get help .

    • Lawrence
      May 2, 2016 at 12:54 am

      I am having the same issue with the VIRUS. Did you get any assistance to get into fb?

  309. HAMID
    April 24, 2016 at 6:21 am

    help me pls This Feature is Temporarily Blocked :(

  310. timac
    April 18, 2016 at 1:59 am

    why im i not getting this form to identify who i am? So frustrated after spend 7hours trying to recover it??

    • Doris Helms
      May 5, 2018 at 2:37 am

      I'm having same promblem. FB is asking for code generator but I can't get into fb to find it

  311. Anonymous
    April 13, 2016 at 11:32 pm

    trying to fix an issue with creating 2 facebook profiles and would like to merge the 2. pretty sad that facebook can't help resolve issues like these. Not even sure why they would let the same phone/email create 2 profiles if you are only supposed to maintain 1 to begin with. Looks like I have lost the profile I would like to use and need to just ignore that the other ever existed.

  312. danamkael
    March 25, 2016 at 10:46 pm

    help me pls This Feature is Temporarily Blocked :(

  313. andrea anne avila
    March 14, 2016 at 8:53 am

    how can i receive the security code via email for my fb password recovery if i forgot my email password

  314. Rommel Rombon
    March 8, 2016 at 10:26 am

    I don't have my phone number, I changed it but forgot to use the "old" to secure my account. Now facebook disabled the account, what am I supposed to do to recover it, assuming that I have a new number and the old number was gone? HELP PLEASE. THANKS.

  315. It'sMe
    February 23, 2016 at 12:29 pm

    I am in exactly the same situation as ZUNAISH JUTT and Hara Das

    Stonewalled at -

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you’ve lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Hello, can anyone help us. The facebook "help" is next to useless too.

  316. Jermaine
    February 14, 2016 at 7:10 pm

    I don't remember my passwor for Facebook. They said they would text it to my phone. They haven't, and I don't have access to my email account

  317. Ash
    February 11, 2016 at 7:58 pm

    Any info on locked out accounts

  318. Ash
    February 11, 2016 at 7:29 pm

    Have the one here you HaD to confirm identity and help on that one

  319. A-j Ancheta
    February 5, 2016 at 7:34 am


  320. Max
    January 29, 2016 at 12:59 am

    Hi My wife I believe because she has my email address as her main one into her modem can go into my person computer say go to face book type my email in and it brings up my password and she's in easy is it for her to take something from my page and send it to her messenger?

  321. Chrl
    January 22, 2016 at 5:19 pm

    Log in from a recognized computer
    You currently have no phone listed on your account. Please log in from a recognized device to regain access to your account.
    Once you regain access, we recommend adding a new phone or disabling the login approvals feature.
    Other options:
    Contact the Facebook Help Team

    That's it what should i do ?

    January 21, 2016 at 2:42 pm

    I forget my last given password. I can access my email address but i can not get facebook email recovery option. i get

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you’ve lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Please help me how do i recover it. Please help

  323. Anonymous
    January 20, 2016 at 4:44 pm

    I forget my last given password. I can access my email address but i can not get facebook email recovery option. i get

    Before you can log in to Facebook, we need to verify who you are. To help us confirm your identity, you need to be able to access one of the email accounts associated with your Facebook account.
    Facebook User
    Need help accessing email?

    If you've lost your email password, follow one of the links below to learn how to reset your email password with major email providers:

    Windows Live Hotmail
    Yahoo! Mail

    If your email was provided by a school or business, please contact that organization directly.

    Please help me how do i recover it. Please help

  324. anj mirador
    January 20, 2016 at 2:07 am

    i only have username to email,phone-number,and password has change

  325. Trenna Bowden
    January 10, 2016 at 8:52 pm

    No longer have access to old email to log into Facebook, I have a new email bowdentrenna

  326. hamza
    January 6, 2016 at 9:51 am

    my account has been hacked on my account no email and no number how can I recover my account can u please help me

  327. Aliza
    January 1, 2016 at 5:39 am

    Hi,am having problems to recover my account because am using my gmail account to sign up and my gmail account now is deactivate so i cant login,please can you help me recover my facebook account.

  328. htunlinaung
    December 18, 2015 at 8:23 am

    i can't access my account.please let me me.i did recover for my account but i don't remember my gmail password and facebook did recover with look truest firend but not reach to me message for code.please help me.
    thank and regrard

  329. Evelyn wyatt
    December 2, 2015 at 4:04 pm

    Hi,I lost my account with Facebook yesterday.I am having real problems with my memory . Tried entering a pass word a couple of times,and now I am locked out I would like to keep my original account.please help thanks. Evelyn.

  330. joana dalaygon
    December 2, 2015 at 2:56 am

    i can't access to my account.
    if i want to log in it says " Our systems shows that this email address was recently removed from your account"

  331. Pambh
    November 27, 2015 at 8:23 pm

    Having a similar problem, only i cannot get into my acct. cuz i have been locked out for my security, that it may have had a password attempted on a fake page, phishing. I have gone thru every single resetting option to prove my identity, reset password, and it still comes back up to the same locked out screen, and its a loop, i go from there to doing the capcha symbol thing...and i still cant get in and its been a couple days, am concerned i will never regain access to my OWN acct, i have alot of history and pics in there since 2007! This is grossly unfair and screwed up,how they can just take it away from you with no warning for no good reason and there is no number or email to directly contact the asses that run the show! Pretty mad here.

  332. Anonymous
    November 3, 2015 at 12:46 am

    Hi,am having problems to recover my account because am using my yahoo account to sign up and my yahoo account now is deactivate so i cant login,please can you help me recover my facebook account.


  333. Anonymous
    October 10, 2015 at 1:35 pm

    Like others I just have a blank white page can anyone help? Glad I'm not alone

  334. Anonymous
    October 8, 2015 at 7:39 am


    Today, on Oct 8, when i'm trying to log on to my FB account, i'm suddenly asked by FB to change to a real name by confirming my FB profile name, which need me to submit some identification documents.

    i've been a FB user for almost 10 years and have been using a nick name for my FB profile
    without any issue, until NOW when things suddenly block my access to my FB profile !!

    PLEASE ! i do not want my real identity to be exposed on FB, and
    just want to keep using my existing nick name for my FB account and get all the access i have as in previously.

    I HAVE BEEN A FB user to 10 years using NICK NAME !!

    PLEASE RESUME MY ACCESS to MY FB account that allow me to continue using my existing nick name !!

    • jeannie lynn
      January 14, 2016 at 3:19 pm

      i can't access my regular accout and business account using my email address and it says something about converting accounts i dodn't want that i want my accounts back please help

      • jeannie lynn
        January 14, 2016 at 3:20 pm

        i have been using these accounts for years please tell me how to get my accounts back

    • jeannie lynn
      January 14, 2016 at 3:21 pm

      did you get your account back up

  335. Anonymous
    October 7, 2015 at 8:39 pm

    The problem with this article? YOU CAN'T ACCESS FACEBOOK so going to their Help center, or Report abuse, etc., doesn't work. You can't get there from here. How about someone actually explaining why the White Page of Death happens to begin with? I've yet to find an answer.

  336. Anonymous
    October 7, 2015 at 2:00 am

    I too have not been able to access FB. Blank screen since october 1st. Same thing as all other posts here. I am most concerned that my account is still open but totally beyond my control! How do we contact FB if we cannot access any related sites? Has anyone had any luck getting it back? Please keep posting if you find a solution!

  337. Anonymous
    October 6, 2015 at 8:10 pm

    my husbaqnd is having the same problem Stephen Babcock

  338. Anonymous
    October 6, 2015 at 7:56 pm

    Same thing-- blank screen -- come on facebook get it together!

  339. Anonymous
    October 4, 2015 at 6:34 pm

    I am having the exact problem as Traci and Sheryll, and it started around the same time. This is day 5. I haven't violated any terms, and I have done all the steps I have read to do, but if any address starts with I can't get in. I was able to go to (mobile) on my laptop, but again, I could only access the login page and tried to change my password which I did successfully, but still got the "we're trying to fix this" page when I tried to use it and otherwise, just the blank white page with not even a banner. This is so frustrating. I keep reading that it might just be a case of waiting, but nobody has the same answer for how long, some say a day, some say 3, some say a week, some have even said a couple of months. That's not acceptable.

    • Anonymous
      October 7, 2015 at 8:36 pm

      Exactly Bitobonnie! Ditto here - the only way I can get to FB is googling "Facebook" and then clicking on "Welcome to Facebook". It immediately takes me to my page but it looks to be a mobile phone view - I'm on a PC and always have been. Can't get to my "Home" and no newsfeed or games, but am able to do other things.

  340. Anonymous
    October 4, 2015 at 12:55 pm

    I'm having the same blank white screen as others here and have tried all the same and then some. All other internet works, this is FB specific. Does anyone answer these questions or people just come here to vent? HELP!! Four days now, having withdrawal!!

  341. Anonymous
    October 3, 2015 at 1:35 pm

    I am having the same problems as the latest users...a blank page. For two days now, I haven't been able to access my account and it looks like something that has been going on awhile, the earliest trouble reported here goes back to Sept 5th and its Oct 3rd now!! I have tried 4 different browsers, I have cleaned out my entire computer, scanned for viruses, malware, adware, etc and cleaned computer cache and browser caches but I still get a blank page. I can sometimes get the log in page but then it just goes to that blank white page again. When I try to directly access Facebook help pages, I get "Error: we're working on that". Someone with access to Facebook needs to contact the developers and tell them that they are locking out users left and right! I don't want to be a conspiracy theorist but it seems like only certain people are getting licked out...I hope I'm wrong...

  342. Anonymous
    September 30, 2015 at 12:47 pm

    I don't understand why do you provide such outdated information. Kindly update it with new one or you can simply delete this post.

  343. Anonymous
    September 12, 2015 at 10:58 pm

    Everytime I try to login to Facebook I get a blank page. There's nothing wrong with my login information. I think the problem is on Facebook's side, but I have no idea how to contact them. Can anyone help?

  344. Anonymous
    September 5, 2015 at 5:43 pm

    Hi, For the last three days when I try to sign into my Facebook account I get a blank page. After trying with 4 different devices and failing, now I cannot even go to the sign on page or even the recovery page from any of these devices; so I could not even start a new page. I did access recovery briefly with my iPhone; which was not listed on my page; and changed the password using the code. But when I tried to sign in I got
    "Error Facebook is working to correct this".
    I can see my page from my husbands device and facebook page; but I am afraid to try and sign in from his computer in case this glitch, virus or whatever spreads to his page and prevent him from accessing his acct.
    I may have angered a few trolls in the days previous, but that's all I can think of as a cause.
    I have spent the last few days sitting at his computer and downloading our family albums from my page to our linkstation in case I can't recover the page.
    If you have any advice for me, Please contact me at
    Thank you,

  345. Anonymous
    August 2, 2015 at 9:06 pm

    Hello there.
    I am having trouble accessing my Facebook account.
    I know my e-mail address and password but Facebook does not recognize it. When i try and click on forgot my password, and introduce my e-mail address it appears like it does not exist.

  346. Anonymous
    July 29, 2015 at 2:39 pm

    My son cannot access his account even though he received an email saying it was unlocked. He received a message saying this email address or phone number is already in use. What do they want??? It's HIS email he's used forever!! I have send trouble tickets and emails because he can't get logged in to do it himself!!! Any suggestions?

  347. Anonymous
    July 23, 2015 at 7:07 am

    sir i am facing a problem in my facebook account that is verificaton by government or students identity card issued by your country or institution, i have submitted but i can't open my account so plzzz help me for accessing my account quickly

  348. Anonymous
    June 28, 2015 at 7:14 am

    i recover my account but i can't access my profile becouse i don't have any government issue id...Can I get my account back if I don't submit an ID???
    i can provide every information ( e.x.. my cell nmb email and securty question else any id)...

    • Anonymous
      July 23, 2015 at 7:08 am

      apka account recover hogaya??

  349. Anonymous
    May 24, 2015 at 1:45 pm

    how can i provide the information code if i otside of the network

  350. Shahzad
    May 23, 2015 at 11:05 am

    i forgot my password. when i go to reset pasword there is a problem that i did not recieve any message from fb on my email address fb send code but when i go to check code from my email account there is no message from fb. even fb send me all the activities which is carry on my fb but in the case of password setting there is no even a one message from fb plz help me to access my fb account

  351. golu kumar
    May 20, 2015 at 1:33 pm

    my phone was lost what can I do for know password

  352. sky
    May 20, 2015 at 10:13 am

    Can you help me with my account it says. I'm missing something when I try to put in my name . Am I doing something wrong?

  353. sankar
    May 19, 2015 at 4:20 am

    please some one hack my account
    remove my facebook account create advert page
    plzz remove advert page
    restore my old personal account
    because miss u lot of friends

  354. rasheda
    May 7, 2015 at 11:32 am

    I'm need help my account was hacked sometime between 5:12pm-5:20 pm yesterday and my hacker changed my password along with my associated emails I clicked recover emails but to no avail my email address on facebook is my gmail account when I try using gmail it saying browser pop-ups blocked that I wasnt logged in when I was where do I go from here? How can I get access to my trusted friends that xould help? Ive tried all I could and nothing worked

  355. waqas shafiq
    May 2, 2015 at 5:47 pm

    hi .my fb id is temporary locked.admin is asking me to upload my govt id .but i cant upload my id process is not getting cmplt.plz help me to open my id

  356. Eric
    April 27, 2015 at 5:45 am

    I can't get in my Facebook it won't let me change my password either o notice when I got on it it said I won a prize on Facebook o knew then I was in trouble.....I don't know what to do.


  357. Freemont
    April 26, 2015 at 10:50 pm

    The problem I have is when I go to have Facebook send me a new password, the email it has is deactivated and Gmail says I can't reactivate it. I was hoping for another way to get back into the account and reset the password myself.
    Please help.....

  358. navjot kaur
    April 26, 2015 at 9:05 am

    And hoe to get 1 option that you mentioned ???

  359. navjot kaur
    April 26, 2015 at 7:57 am

    i am in big problem i did changes on my friend's facebook and i put my number there as well changed password now i forgot password and number i put on there facebook not considering and the email id my friend put while he join facebook he also forgot that id as well passwoed is there any solution to recover his facebook. Awaiting.

  360. precious rose
    April 18, 2015 at 10:03 am

    kindly guide me below regard, what should i do?

    We'll take a look at your documents and will let you know as soon as we've made a decision.

  361. Stoyan
    April 18, 2015 at 7:29 am

    "We'll take a look at your documents and will let you know as soon as we've made a decision."
    Well how long must one wait?

  362. rhose sison amican
    April 11, 2015 at 2:23 am

    i can't connect to facebook... what should i do? please help...

  363. Vanessa Vea
    April 1, 2015 at 10:10 am

    And her fb was not hacked anyone :(

  364. Vanessa Vea
    April 1, 2015 at 10:09 am

    i HAVE A FRIEND That has a problem in facebook .. when we try to log in it something pop up and says she changed her password yesterday ..But she didn't remember changing it ..we try those intructions given but we cannot verify the account we even try to get codes from mobile but she doesn't have the old number .. how can i solve this we try to sign in with yahoo but yahoo says her account was deactived and been recycling .. she can't even get codes from trusted friends because they can't find her account can you help her ?

  365. venkata kumar kandrakota
    April 1, 2015 at 4:27 am

    ple how to recover my facebook account?

  366. mustafa
    March 25, 2015 at 7:10 am

    For security reasons your account is temporarily locked so what can i do

  367. keshava
    March 17, 2015 at 4:04 am

    hi there im keshava
    whenever i log into my facebook it shows this
    We'll take a look at your documents and will let you know as soon as we've made a decision.

  368. Hein
    March 16, 2015 at 6:07 am


    I've been trying to log in and as soon as i enter my password it goes to a page with the following address // and there it stays

    • keshava
      March 17, 2015 at 4:09 am

      yup its the same thing is happening to my facebook

  369. Arun Kumar
    March 14, 2015 at 4:32 pm

    any one hacked my facebook account and see cerat a new account by my number. now i open my account so my number,name or mail with my password so its open another new acc its not my account. how can open my my account.........

  370. sofia philem
    March 14, 2015 at 9:07 am

    to get ma account recovered im getting the first option alone,how can i get the other two options so that i can try them also.

  371. Iftikhar Ahmed
    March 10, 2015 at 11:14 am

    mojay nombr b yad ha aor passaword b lakin khol ni ri id pls help

  372. Richie
    March 8, 2015 at 4:59 pm

    I lost my email account for face book now I had to create a new account which means I've lost my photos to my old account even thro I used the same email again it's still opened a new face book what happened to my old 1

  373. charnell
    March 3, 2015 at 3:58 am

    I have entered the 6 digit code the sent me at least 10 times and it keeps saying it is the wrong code.

    • george
      March 24, 2015 at 6:49 am

      facebook is doing same thing to me on one of my mobile phones

  374. Odebiyi
    February 27, 2015 at 6:50 pm

    I mistakenly entered wrong password on my facebook account of ODEBIY SULAIMON KAYODE which i was told to choose one this following methods to my identity
    I was told to identify photo of friends ( hourly limit exceeded ) if i click on continue it was not going.... pls i need solution

    • george
      March 24, 2015 at 6:51 am

      Need to have facebook investigated by the FCC and FBI

  375. saim shah
    February 27, 2015 at 7:43 am

    please tell me how to i identify our account

  376. mackey
    February 26, 2015 at 4:28 pm

    i lost my yahoo password, and phone my facebook id has been hacked, how i access my account?

  377. mackey
    February 26, 2015 at 4:28 pm

    i lost my yahoo password, and phone my facebook id has been hacked, how i access my account?

  378. kalthoom sangar
    February 23, 2015 at 6:12 pm

    hi i used my phone number to create fb account with out email but now i cant access my account plz help

  379. Bethany Jun
    February 16, 2015 at 8:14 am

    How do I login back into my account if I no longer have access to my email address that is used for Facebook and I have forgotten my password. I do not have a phone number that is set up in my Facebook account.

  380. Pop N Sh AG
    February 15, 2015 at 9:41 pm

    i have change my name after 2 days whrn i log into my account they said that ur name will not allowed on facebook pls change ur name or send ur document so i changed my name and i have sended wrong documents so now i cant use my account when i log in it shows
    thank you
    well we will see ur documents and notify you as soon as possible but i wait 2-3 days but its not opening what should i do plss help me requesting u...

  381. IBP-Batangas Chapter
    February 13, 2015 at 1:57 am

    Thank you
    We'll take a look at your documents and will let you know as soon as we've made a decision.

    This is always the message of facebook everytime I log in... what seems to be the problem?

    • Tina Sieber
      February 13, 2015 at 8:59 am

      Did you initiate a recovery process and submit your documents?

  382. Capsule Masum
    February 12, 2015 at 5:04 am

    I cant use my Facebook profile. When I login in facebook I See "Thank You,
    We'll take a look at your documents and will let you know as soon as we've made a decision." that message. Now what can I do ??

  383. Jon
    February 10, 2015 at 9:49 pm

    I just recovered my account but i can't log in because i need to verify it since i'm using a new device, i'm being asked for a code sent to my phone number which is no longer accessible, obviously i can't generate the code in the code generator because i'm not logged in...i am hoping it will just bring me to verify my account by asking me the security question, just like what it did when i recovered my account.

  384. Luke
    February 10, 2015 at 9:40 am

    Hi, I was wondering anybody can help.
    My account has been hacked and the hackers have changed my password. Now I can't reset or get the confirmation ema from Facebook because the hotmail account I used to create Facebook no longer exists. I have tied every avenue

  385. Tarique Ansari
    February 6, 2015 at 6:58 pm

    When i log in than it says
    (We'll take a look at your documents and will let you know as soon as we've made a decision)
    I remember i was request to change my name after this i can't login my account plz someone help me

  386. scott
    February 4, 2015 at 2:25 pm

    um ok... so I kinda have problem I forgot my password so I try to oog on yahoo but it says my accounts has been recycled and I do not have a phone so im kinda stressed what do I do next I don't want to make another 1 im stressed plz help

    • Precious Ebere
      August 11, 2017 at 9:31 am

      Hi I can't log in to my Facebook account anymore when I try to login fb tell's me is disabled pls help me to recover my account back

      • Tina Sieber
        August 11, 2017 at 10:05 pm

        Did you try all of the steps outlined in the article above?

  387. Khalid Nisar
    February 3, 2015 at 3:42 am

    Dear Tina, when I log in to my fb account, a msg comes reading:
    Your Computer Needs To Be Cleaned
    It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
    Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.
    I tried all options advised further but in vain. Please help me in recovery.

    • hiral
      February 3, 2015 at 10:19 am

      Hi tina my old all msg to delet plz restor and back up trick

    • hiral
      February 3, 2015 at 10:21 am

      Plz tina my old massage to delet plz back up plz help me plz help me plz help me.


  388. tan yew hwa
    February 2, 2015 at 1:10 am

    how can submit the codes to Facebook as instructed and reset my password?
    i was receive 4digit code from friend but i don know how to key in and need key in at which page or which link
    now i use my friend facebook id to take look my profile but cant see my own profile detail already
    can u please teach me how can i do?

  389. tan yew hwa
    February 2, 2015 at 1:05 am

    need help i already collect code from my friend but how to i key in the code to reset my facebook password?

  390. Mak
    February 1, 2015 at 11:20 am

    Hi ,
    while browsing around, My account suddenly logged out by itself.Now it says account temporarily locked. It requires to recognize photos of friends but I cant becouse they are all of some celebrity or a landscape scenery...... I have acces to my primary email .so I have tried changing password of my account. The password changed succesfully but the account is still locked.
    PLEASE help me
    :( :( :(

  391. Marlon XD
    January 30, 2015 at 4:23 am

    de kuna magamit yung account na yan please heip me

    • Tina
      January 30, 2015 at 11:54 am

      Marlon, it might help if you posed your question in English. :)

  392. matthew
    January 29, 2015 at 6:12 pm

    HI Tina!
    I have received the three codes from my friend for the fb recovery process but im not sure where to enter these codes??? do you have any advice??

    • Tina
      January 30, 2015 at 11:56 am

      When you choose the trusted contacts recovery method, there should be a way to insert the codes. I haven't done this in a while, so I'm not sure whether or how this has changed. Maybe the Facebook Help Center can point you in the right direction:

      Let us know if you figured it out. Thank you!

  393. gwyneth fernandez
    January 29, 2015 at 1:40 pm

    I have a problem in security check, - i have to choose between 2 phone numbers i have, but now i have another new one. so i cant choose because the 2 old one is lost. so how can i solve ittt? i need my account nowww. i cant make a new one :(((

    • Tina
      January 30, 2015 at 11:57 am

      I'm afraid if you no longer have access to these phone numbers and there is no way to gain access to them, you'll need to find another way to recover your account.

  394. kenith
    January 28, 2015 at 6:49 pm

    I Used My Nick Name As My Facebook Name And Someone Reported Me What Do I Do

  395. Suraj
    January 28, 2015 at 4:09 am

    How do I find out that when was the previous 3 password was changed on facebook ?

  396. Subash Adhikari
    January 25, 2015 at 11:47 am

    Hello Dear, I have forgotten my facebook password, and while trying to recover my account, the account recovery link was sent to yahoo id(for facebook). But I cannot recover my yahoo id as well, as I no longer use the cell phone I had put on yahoo and dont know the password either. The selection of three trusted friends in facebook also doesnot work. Please let me know if there is any way possible.

  397. victoria Pei
    January 24, 2015 at 4:06 pm

    hello,iam a Chinese, so i am not good at English.
    when i login my Facebook,it always tells me that my network is available,but i checked my Internet and i am pretty sure there is nothing with it.
    i want to kno how i can login my Facebook again.

  398. victoria elizabeth frost
    January 24, 2015 at 12:16 pm

    im having trouble. my phone was stolen and I have a code generator on my facebook so that other devices can not log on to it. ive tried logging into my fb and it says you have not logged on using this device before please use code to log in but I cant because I don't have my phone to get it. please help!!

  399. Paulo Aniceto
    January 22, 2015 at 11:39 am

    Please reply me. I need my facebook account immediately but i can't open it. When i enter my email & password it can't working. How can i use it? Please i need it for my job.

  400. love
    January 21, 2015 at 11:33 am

    i dont know what's going on my account.its just been two days i cant access my account!

  401. love
    January 21, 2015 at 11:23 am

    no one in here can able to recover my account.what should
    i do?

  402. dlshad
    January 19, 2015 at 1:11 am

    i cant accsess to my account facebook.
    i cheang my phon number.
    my old number is out side of serves.
    i have new number.
    please can you send securety code to my new number?
    my old no.: 07707967075
    my new no.:469-386-2467

  403. Pauline
    January 17, 2015 at 5:16 pm

    I cannot get in as it says COOKIES REQUIRED. Cookies are not enabled in your browser. Please enable cookies in your browser preferences to continue. I can't access my email at this point either!

  404. Nurul Alam
    January 11, 2015 at 5:21 pm

    Hello everyone,

    My email id and facebook id was hacked about a month ago. I was very busy and did not use facebook for few weeks. Last week when i tried to sign in to facebook i got to know that my account was hacked. I did not know how to recover my id so I told some of my friends who have great knowledge about information tenchnology but no one was able to recover my id. They says the hacker is professional and he had left no way to recover my id. I was hopeless and started searching internet for solutions. I read a great article in this site and tried every steps you guys suggested one by one, but no luck. So i thought i should share my problem with you all. Who knows i might have missed something or there may be a way which u all forget to publish in this website.
    One of my friend created my email id in 2009 and also registered a facebook id by using that email. Since then i was using facebook. I never used my email for anything else. I don't know the altenate email or any other information about the email address. I just knew the id and password. My facebook password was same as my email.
    Let me make some points what the hacker done with my id after hacking.. so that you can get a clear idea and think of a solution.

    1. He changed my facebook password.
    2. Changed my email id password.
    3. Removed my email id from facebook.
    4. Changed my facebook name.
    5. Deleted my email id from yahoo server. ( i talked with yahoo customer care and they were unable to find my id. They said the id was deleted from their server.)
    6. I tried to recover it by using the "3 trusted friends" option but it says there is a request already in progress. I asked my friends but no one tried it. ( which means the hacker made a request to recover the id by using the "3 trusted friends" option. I think i don't need to explain it to you why would the hacker do that when he already has my id.)
    I don't know what to do now. Please help me. I need my id back, i dont know what the hacker is doing with it.

    • Mark stammer
      January 17, 2015 at 4:51 am

      Hello every on am having problem with my account ,,,they said i should upload an id i did but my account not still open so what do i do

    • Mark stammer
      January 17, 2015 at 4:52 am

      My friends ,,,what i should i do for my Facebook not to be block

  405. wendy connon
    January 10, 2015 at 12:42 am

    i keep getting.....this is not you.....u are not authenticated as a real says confirm your id......i done that when i set up my fb page ..5yrs can i not be real when i am?

  406. jovely anne glodobe
    January 7, 2015 at 9:03 am

    my password i forgot? plz help me ?

  407. jovely anne glodobe
    January 7, 2015 at 9:03 am

    my password i forgot? plz help me ?

  408. Rose Munini
    January 3, 2015 at 10:14 am

    What's happening to my fb account because I can access it but they tend to say it's not my account then they can't send me the reset code have tried too many times , please help

  409. Sandie
    January 2, 2015 at 2:16 am

    Ok I've got as far as "how would you like to reset your password"? My option is either "CONTINUE" OR "not my account "
    I click continue as this is my account i actually hit continue a zillion times and that doesn't work. i hit "i no longer have access to these" and it takes me to the next screen. .."how can we reach you" i submit my email address which it then takes me to a blank screen.....i have been dealing with this for 2 days....any help i would appreciate it

  410. Mary
    December 30, 2014 at 10:47 pm

    Hi.. Pls help...
    My Facebook account suddenly log out in my cellphone android browser. I ask my friend to search my name in their Facebook but they can’t find it. Even they told me our personal message can’t be access. And can’t even search my Facebook name in Google. As I remember am not sure if I log out my Fb account in a computer cafe that I rented on that day.
    When I try to log in. I can’t log in anymore and it says incorrect. So I click “forgot password ” using my android phone and follow the step. But since my Internet is kinda slow I guess I ask to reset my password 3times.. As the last attempt was successful. When I try to log in my to phone. It says Temporarily Unavailable.. I was ask to do the log in through computer and I do so.
    Using computer when I log in to Facebook using my new password. It brings to a message box telling me ” Convert my profile to a page ” ?
    Why it become like that? And there’s nothing like yes or no to choose from but must follow the steps. I don’t want to proceed that am afraid to lost all my contacts and content.
    I don’t understand what happen to my Facebook account. Your help is appreciated. Thank you.

  411. emmie juns
    December 30, 2014 at 5:12 am

    i turn on log in approvals and suddenly i change my phone and i forgot to change it on facebook log in approvals and all the recognized device that i use for facebook all ask for security code how can i retrieve my facebook with this problem.. i always delete my cookies on my phone thats why it always ask for security code. anyone can help me pls

    • Tina
      December 30, 2014 at 10:07 am

      Did you set up any other form of verification? For example your home phone number? If not, then you're stuck and will have to confirm your identity manually. Not sure what the current process is.

  412. cheyenne winning
    December 29, 2014 at 7:11 am

    My iPhone broke and I got an android and I can't remember my password it will not give me any options on how to reset my password I even tried the my fb has been compromised but it won't let me send a temp password it just says how would you like to reset your password and the continue button I have lots of pic if my kids that I can only get from there now since my phone broke why won't it let me reset the

  413. maroof
    December 28, 2014 at 8:04 am

    sry to say but yeah when i try to see my profile frm others acc(my sister's and brothers's acc) and then i find that frm my sis acc i can see my acc but it is not loading but frm my brothers and cousins acc they r not able to find my acc

  414. maroof
    December 28, 2014 at 8:02 am

    hi tina
    i am havving prb with ny fb acc when even i gibe my e mail and pass and try log in then it says "to log into ur fb acc i need to indentify urself first" but i did with my browser chrome gave my name and as for a document one of my photo then it says we will send u a request after we procide bit they said it before almost 4 or 4+ days but still today i can't logg in :( i really need to log in but can't plz plz plz try to solve it plz
    thank u very much tina

  415. jerimar
    December 27, 2014 at 2:58 pm

    I know the password of my account but it says that its been change by the time 9:28 but i am the one who change it but when I put the password it always say old and even my friends said that i am no longer in their friend list and cannot even search me Please i need help

  416. jasminko
    December 24, 2014 at 10:21 pm

    You have tried entering too many codes. Try again later.
    Check your email - we sent you an email with a six-digit confirmation code. Enter it below to continue to reset your password.

    and i dont get on my e-mail nothing?

  417. Mohammad Haidar Ali
    December 24, 2014 at 11:10 am

    I have got an email in my id when i changing my paaword secure your account then i clicked and secure my account but my all id was wrong my birthday was not same what will i do

  418. JV
    December 16, 2014 at 1:35 pm

    My facebook account is about 5 years old. Never had a problem until a message appear saying that my session expired. must log in to continue. And then when i tried to log it in, it says that i have to verify my identity. i enter this confirmation code then it tells me to choose a method to verify my identity but it only offers one method IDENTIFY PHOTOS OF FRIEND (HOURLY LIMIT EXCEEDED)

    And i dont know what to do anymore. The only method is not available. I cant even click it to continue! What should i do? I hope you can read this! Thank you so much.

    • KZ
      December 17, 2014 at 10:19 am

      ^ we have the same problem and it also happened to me yesterday. sigh

    • Rhanil
      December 22, 2014 at 8:28 am

      Why is it my facebook having a security check then when you submit it there's no identifying photo appear? It keeps freezing! I can't accept the fact that my facebook was gone because it is so important to me especially communicating my family to the other country!

    • Rhanil
      December 22, 2014 at 8:30 am

      We are the same! Gadd. how to do this :(

  419. Gâûrâv
    December 12, 2014 at 4:48 am

    i m using fb for 5 nvr block,lock present my account has been locked nd i m totly unable to recvr it....i hv lost my number also....what should i do???

  420. Sarah
    November 2, 2012 at 3:16 pm

    Hello tina,
    so i deactivated my fb 2 years ago and i decided to reactivate it, but i forgot my password so i did as you mentioned and fb said that they would send me an email when i reached to " How can we reach you?" and entered my new email address but they havent sent anything yet itd been 3 days or so. I tried using different email addresses and they still havent sent anything. What should i do?

    • Tina
      November 2, 2012 at 11:48 pm


      I wish I had an answer for you. Sadly, Facebook doesn't always work the way it should. This is frustrating for the user and people like me as well. I wish I could tell you how exactly it works, but unfortunately, I have to rely on what Facebook says how it should work...and that apparently works sometimes and not other times. Sorry for the frustration and fingers crossed you will receive a response soon!

  421. naqibullah
    November 1, 2012 at 11:56 am

    what iam doing my face book password is no wor but computer som qution for meking What was the last name of your first grade teache but iam forget what am i doing

    • kowsar mohamed
      November 2, 2012 at 4:24 am

      please can u help me my account face book is hacked the number I was open in my account is lost I cant open in my account

  422. Sophia
    November 1, 2012 at 2:16 am

    Hello, I had forgotten my password and did not have access to my email address anymore (the one I used to login on Facebook)., So I followed the "Friends" process to reset my password, entered the 3 security codes, reseted my password and waited for 24 hours as requested., Today I received, the email bellow but when I try to login with my email address the error message says : We're sorry. The email you used to start the account recovery process is already in use. Please restart the process with a new email address.
    And when I try with the one I used to reset my password it says : Incorrect Email -The email you entered does not belong to any account.

    What should I do ?

  423. jackey
    October 31, 2012 at 3:53 pm

    The first thing, is the above given name is not mine.
    I have two accounts in facebook. But i forgot my old accounts username and password but i got the ID from the URL and i tried to login using that, but i already said that i forgot my password of that account, and one more thing i forgot the email id which is given to that account.

    pls help me to know how to do all these things

  424. Sateesh
    October 31, 2012 at 11:13 am

    when i tried to access my fb account from abroad, my account gets locked temporarily and displays the there any provision to login my account from anywhere without ny trouble? if so, please help me

  425. Lee
    October 30, 2012 at 11:45 am

    Hi, my account has been disabled a while ago.. and i forgot my password.. now everytime i click on "forgot ur password" i get this : (Your account has been disabled. If you have any questions or concerns, you can visit our FAQ page here.)
    i want to recover my facebook account by entering my phone number.. but i can't cuz there's no password! please help.. :(

  426. Mindy Doe
    October 27, 2012 at 2:15 pm

    My account has been disabled for almost a month now(faked name). I've tried to reactivate my account filling up a form from facebook. but after i have filled it up it direct me to facebook help and on the above row it appeared a notice saying - "YOU SHOULD RECEIVE AN EMAIL RESPONSE SHORTLY. YOU MAY NEED TO RESPONSE TO IT BEFORE BE CAN ASSIST YOU". But sadly to say never receive any email response. what should i do?

    thank you in advance

    Mindy doe

  427. Ary Kusumadjaya
    October 27, 2012 at 11:57 am

    I had a problem with adding my work on my facebook profile, how to change finished editing into edit ? because I can not save my new job on the timeline.
    Really appreciated your quick reply, Thanks...

  428. Sejdina
    October 26, 2012 at 11:01 am

    i`m desperate i need someone`s help i had logg in approvals and i remmove my phone number from account and i tried to many thing i could think about but stil saying to contact facebook team i need the code or to logg in from reconized device but i dont have one...i allready send them report like milion times but noone didnt replay anything can anyone help me plesase

  429. Nikos Makarezos
    October 26, 2012 at 10:06 am

    I have forgotten my my facebook pass and i was wondering if facebook could give it back to me not any link to change my pass just give my current one?

  430. Nikos Makarezos
    October 26, 2012 at 10:04 am

    please i want you to give me my current pass please on facebook not a new link to change my pass my current one please thank you

  431. Michael
    October 25, 2012 at 5:16 am

    I can not access my account, and in order to put in the code they want to get back in it they try to send it to a phone number i no longer use or have access to. So the question I have is how can i get into my account.

  432. chathu
    October 25, 2012 at 2:34 am

    how to log my facebook account, i can not idintify photos,Because i have about1000 friends. their is a security chek. pls help me :(

  433. ashlee
    October 24, 2012 at 8:41 pm

    my cell phone is out of service and it keeps telling me its sending a verification code to it, i am no where near a device that is recognized by my facebook and facebook keeps sending me emails saying my old cell number has been removed but when i try to log on again it says it sent a verification code to the same number it said it had just removed?! i have tried EVERYTHING and im not having any success i NEED to get onto my account please help!

  434. sandeepgusain
    October 23, 2012 at 8:14 am

    i lost new facebook password. please give me a my old fecabook password

  435. zeena s. marquez
    October 23, 2012 at 3:21 am

    losers this does`nt even help me......................!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  436. Ashleigh
    October 22, 2012 at 10:03 pm

    HI. Everytime i go and visit facebook on my apple mac laptop, the page is completly white, everything pushed the to left hand side.
    i cannot view my profile, notifications, or anything really.
    Ive tried clearing my cashe, cookies, and history. nothing is working.
    please help !

    • Tina
      October 23, 2012 at 7:18 am


      What browser are you using on your Mac? I think the default is Safari. Are you using any browser add-ons that may interfere with the Facebook site layout? Have you tried to access Facebook through a different browser, like Chrome or Firefox for the Mac?

      Since this question is unrelated to the article above and I don't have a straight answer (not a Mac user), I recommend posting a question on MakeUseOf Answers. Good luck!

  437. Richard Williams
    October 22, 2012 at 2:25 pm

    I try and log on with my PC but "Incorrect e-mail; address" comes up which is odd because my Googlemail still allows me in. I can also access FB from my mobile but cannot send messages. When I try the incorrect password , another email account it keeps telling me that no account is registered with this address. When, somewhere down the line I get to "Is this you?" I click yes and ask for an e-mail linkfor a new password to be sent no email is ever sent! I have done a system restore even on my PC in case but nothing happens. H E L P.

  438. Ravi shastri
    October 22, 2012 at 2:03 pm

    hi...actually today when i am entering in my facebook account it is not letting me enter it says that your email has been changed .....when i see from other friends account it shows that my facebook email has been changed to ********
    i am sending the code to recover but it is not going in my email .....
    no method from above is happening....
    tell me what does it means??????????????

  439. Dia Khan
    October 22, 2012 at 7:36 am


    I know all my Facebook details but i forgot the security question`s answer .. i can access to my email and phone what can i do now?? now id message show
    Your account is temporarily locked. also i saw for security issue hucker person added this mail id to recover password. what i will now for this condition. my egular email means valid id in my control .
    please help me. please help me to reactive my account.

  440. Demon
    October 21, 2012 at 11:48 pm

    Awww there is nothing to help me, Im stuck at the checkpoint where it sends a code to your phone number, my phone is no longer in use so i can't use it and that means i can't acess it.

  441. leo qin
    October 21, 2012 at 8:14 pm

    there's a problem due to my account i can't log in at this time is there any effected? or do need to reset my account or password to reinstall back my own account?

  442. Zainab Zaman
    October 19, 2012 at 5:54 pm

    I have no any recognized device this time for facebook account and i cannot login because they are shoeing the message to login from a recognized device.I also had removed the what can i do please help me out..I knoe my email and password

  443. akshay kumar
    October 19, 2012 at 5:02 am

    my account is temporaily locked and to unlock that it needs a security code sent on my mobile number but that mobile number is lost.what can i do to unlock

  444. Blake
    October 18, 2012 at 5:29 pm

    We have lost control of our company Facebook page when the employee who set it up left us on bad terms, and changed the password. We still control the email address the account is connected to, so I tried to reset the password, but know one knows the answer to the security question. I have sent dozens of reports to facebook about my login issue, with no responses. Since it is a company page, we have no friends that can validate us.

    We desperately need to regain control of this page, or shut it down and start a new one. Any advice on how to fix this?

    • Tina
      October 18, 2012 at 7:09 pm


      Other than continuing to hassle Facebook for a solution or pursuing legal actions against the employee who is withholding the login information from the company, there is no other way I can think of. Sorry and best of luck!

    • shaeel baloch
      March 7, 2015 at 5:14 pm

      dear i am forget my fb password what am i do

  445. sreena sivadas
    October 18, 2012 at 10:05 am

    i forgt my face book passward and also i lost my mobile phone then how can i recover my google account and face book account

  446. Jessi
    October 18, 2012 at 3:18 am

    I was on my page and all of a sudden it asks me to log in because I wasn't. At first I thought it was just going to say I'm blocked from commenting so I log in and its asking for a security check code. It says put the code we sent to your phone number. The problem is the phone number doesn't exsist anymore because I had to change it. I tried logging in from my cumputer/phone/ipod/ and tablet but it just says your account is temporarily unavailable. I put that it was hacked still nkthing all it does is change my password. Is their any way to get my account back or change the number to my new number?

  447. Jaya
    October 18, 2012 at 3:15 am

    Hi there,Please help me out.I am unable to access my FB a/c.Its showing the msg "Your a/c is Temporarily Unavailable".whts that mean.would i ever able to access my a/c.please help.:-(

  448. nima
    October 17, 2012 at 4:06 pm

    PLz help me ....

  449. Arron Green
    October 17, 2012 at 2:48 pm


    my account has been hacked i have gone throught the process of securing it and they send me a 6 digit code to put it to change it back, but everytime i put the code in it does not work even tho facebook sent it me 10 seconds before, what can i do ?

  450. anita mason
    October 17, 2012 at 2:44 pm

    I have been locked out of my facebook account for 12 hours saying someone tried to access it from where I live. Well that was me. Now I have tried to put in the code they have sent me and they say they are working on it. This message has been there all day and now I am worried as I have requested a new code 6 times and all 6 are different. I need my facebook account urgently.

  451. Mel
    October 16, 2012 at 3:55 am

    Hi Tina, here is my situation:
    I got a phone call from my family that I was asking money from them and so I figured it was compromised. I then immediately deactivated my account then reported it as compromised. Weeks later after many failed attempts to recover my password, I got to the point where it says that my email address was removed from their system. The only way for me to locate my account is when I go to the page where you want to report a compromised account and lock it. I then again tried to recover my password through "help from friends" and "no longer have access to the email address" but gives me this message when I press next: "Sorry, your account isn't available
    Your account is temporarily unavailable. Regain access by logging into your account from your computer's web browser:". I've used the same computer for 4 yrs except I restored my computer to its Factory Settings for security reasons. Same thing happened to my wife's facebood but she recovered hers by sending a copy of her drivers license but in my case, I can never get to that point/page where it asks you to scan your valid ID. I don't know what else to do.

    • Tina
      October 16, 2012 at 7:09 pm

      Mel, I'm sorry but I cannot think of any sure way you could use to recover your account. I hear that sometimes Facebook responds to feedback submitted via their Help section. No guarantee, but that is the only other thing I can think of. Good luck!

      • Mel
        October 29, 2012 at 9:39 pm

        Thanks Tina for your reply. Appreciate it. Sad that facebook can't help my kind of situation.

  452. carl ohnmeiss
    October 15, 2012 at 5:17 pm

    some one tried to access my account so they sent a pin code to cell number i no longer have and can't get into my facebook account with out it and can't get in toch with any one at facebook

  453. Armando Solorzano
    October 15, 2012 at 7:28 am

    Someone hacked my facebook account. I cant log in no more. My facebook was inportant to me because i could contact friends and family.

  454. Palakshi
    October 14, 2012 at 12:27 pm

    Hey Tina, please help me how to regain my facebook as it is temporarily blocked and the code that was send at my number, i no longer used number.

  455. rida
    October 13, 2012 at 5:49 pm

    my facebook account is not resending verification code on my number

  456. Floren John D. Carpio
    October 13, 2012 at 12:44 am

    what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

  457. Floren John D. Carpio
    October 13, 2012 at 12:44 am

    what should i do i lose my cell phone together with my cell phone number my account is temporary block in facebook, i need the security code to retrive it what should i do i losee my number.

  458. Emmett Gulley
    October 11, 2012 at 9:26 pm

    Facebook isn't helping anybody to recover their accts PERIOD! I have been trying to get past the security check that wants to send SMS's to numbers that are no longer valid and I have sent my id to them 14 times in a 3 day period and nobody is doing a damn thing. I need this acct back pronto. what else can i do?

  459. cata
    October 11, 2012 at 6:02 am

    my account is not working and it kept saying that i needed to put a security code in from my phone, but they dont send me the code

  460. Sudhir
    October 10, 2012 at 2:29 pm

    In order to recover my account i have tried everything but when i am trying to get help from friends then after selecting 3 trusted friends when on clicking it is giving an error like

    "We failed to send an email to the address you selected. Please try again later. If this error continues to happen, try restarting this process with a different email address"

    so i tried many times even with different email address but every time facebook is throwing the same error. Now what to do i am badly stucked.
    please help....

  461. John
    October 10, 2012 at 12:21 pm

    how can i tell that my confirmation id really got sent because everytime i click send on it just fades color it doesnt tell me if already got sent idk what to do pls help me :)

  462. dima
    October 9, 2012 at 9:09 am

    hi, i have a social page and forgot the pass and email. what could u suggest me to do to get my page back in control? thanks

  463. adil khan
    October 8, 2012 at 6:44 pm

    Hello, How are you there? I want to know how can i get all incoiming and out going messages from my facebook account to my email id which saved in option email i