Social Media

5 Reasons Why You Should Ditch WhatsApp for Viber

Rob Nightingale 21-04-2017

While traditional voice calls and SMS are on the defensive, WhatsApp seems to be taking over.


Each day, WhatsApp‘s 1.2 billion users send tens of billions of messages to each other. The numbers are staggering. Staggering enough, in fact, to make you think that WhatsApp holds all the cards when it comes to instant messaging apps. But it doesn’t.

With over 800 million users, Viber is WhatsApp’s closest competitor, and it too has a steadily growing user base. Yet somehow, you’ll barely hear Viber mentioned in the U.S. and the U.K.

viber vs whatsapp

This is largely because WhatsApp managed to capture a greater number of users early on. This caused a network effect that essentially trapped users into needing to use WhatsApp. Their friends were all using it, after all.

But with Viber’s feature list being far more impressive than WhatsApp’s, the game is far from over. As more people learn about Viber, more people will likely see the benefits of switching messaging services. Allow me to explain.


But first, please note, Viber did not pay me to write this article. I just like their service a hell of a lot more than WhatsApp’s.

There Are Similarities, But They’re Limited

Given that WhatsApp and Viber are both messaging apps, there’s a good deal of overlap in the features that each app offers. For instance, both:

In other words, both are very respectable messaging apps. They do what you expect. And they do it pretty well. But on top of the IM basics we’ve all come to expect, Viber piles on a host of other features that leave WhatsApp in the dust.

Take a look at these and let us know in the comments which you think would be most useful to you.


1. VoIP Features

Both WhatsApp and Viber users can call and message anyone they’re connected to within the app completely free of charge. But this is as far as WhatsApp goes. If you want to call someone who doesn’t use WhatsApp, tough. You can’t.

This isn’t the case with Viber, however.

Viber includes Viber Out, a fully-fledged VoIP feature that allows worldwide calls to mobile and landline numbers for a surprisingly low rate. You just have to load up your account with some credit via credit card or PayPal, and you can call anyone you like. Even if they don’t use Viber.

This essentially means Viber is a decent replacement for Skype Sick of Skype? 7 Best Free Skype Alternatives Skype alternatives can free you from mediocrity and greatly improve the video chat experience. This article covers eight options. Read More  or any other app you use to make international calls.


2. Desktop Access

Yes, WhatsApp has Mac and Windows desktop apps, but these only offer instant messaging features. If you want to make a voice call, you’ll have to use WhatsApp’s mobile apps.

Viber’s desktop apps, on the other hand, are far more impressive.

viber desktop

With these apps, you have access to all the usual IM features. But you can also make voice and video calls to other Viber users. And you can make audio calls to landline and mobile numbers using Viber Out, too. Oh, Viber also has a Linux app!


3. Public Accounts and Chats

Viber claims to be “the world’s most comprehensive communication experience.” And to live up to this claim, they also host public accounts. You can access these via the Public button at the bottom of the app.

viber public chats

These accounts are usually set up by brands or celebrities so they can update or interact with an audience on Viber. There are also other groups related to special interests, such as photography Improve Your Photography With These 8 Facebook Groups Want to improve your photography? These Facebook groups will help you. You'll find constructive feedback, tutorials, and tips on everything from framing to editing. Read More  and politics.

The interaction you can have with public accounts depends on the settings chosen by the account admins. Usually these are just streams of updates, rather like a Twitter feed. Sometimes they are public chats between the writers of a publication.

Often the only interaction you can have with these accounts is to “like” the updates. Some accounts also allow you to send private messages.

4. Hidden Chats

If you’re having a chat that you want to hide from prying eyes, Viber makes this pretty easy.

All you have to do is click on the name of the person or group you’re chatting with. Click Chat info, then Hide this chat. You’ll be asked to set a PIN, which acts as a password, so only people with the PIN can access the chat.

This is a quick and easy way to keep sensitive information private, and is a feature that WhatsApp doesn’t offer.

5. Gaming

If you’re into smartphone gaming, Viber has a little something for you. It’s not much, but it’s another feature it has that WhatsApp doesn’t.

Within the Viber app, you can find a list of games that allow you to play with your Viber contacts.

viber games

These are not games within the app, but are games created by Viber that can connect to your account so you can challenge your friends. You can play these games even if you’re not a Viber user, though.

These games include:

  • Candy Mania [No Longer Available]
  • World Poker Club (Android / iOS) [No Longer Available]
  • Defenders (iOS [No Longer Available])
  • Diamond Rush (Android / iOS)

Is It Time to Switch?

On their own, these features are unlikely to convince you to drop WhatsApp in favor of Viber. In fact, you’ll probably just stick to whichever platform most of your friends and family use.

But perhaps you’ll be tempted to give Viber a try. Maybe see if it’s a viable alternative to Skype. Or you might just start using Viber alongside WhatsApp.

Either way, it’s important to know that WhatsApp isn’t the only popular messaging app out there right now. Viber is just one of many alternatives. And in my view, it’s the best.

If you decide to stick with WhatsApp for now, be sure to update the WhatsApp app regularly to stay safe from security breaches WhatsApp Breached: Update Your App to Stay Safe Concerned about the security of WhatsApp following the widely-publicized breach? Here's what to do and why you should care. Read More .

Related topics: Instant Messaging, WhatsApp.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Perry
    April 7, 2019 at 8:49 am

    With the desktop apps of What'sapp and Viber is one difference that this article not have mentioned. When you use What'sapp on a pc or laptop you have to have a connection with internet on your phone to be able to use it on desktop. You can access Viber on your desktop but your phone don't need to be connected to the internet.
    As long as your number is active on Viber you can use it.

  2. Hoon
    October 18, 2017 at 5:29 pm

    Viber is getting too bloated and I don't want any games, ads, stupid stuff, so I'm trying out alternatives. I've tried Whatsapp and Google Duo/Allo so far.

  3. Michael
    October 11, 2017 at 11:03 pm

    You seem to have missed one of the most important benifits that Viber have...... if you have an iPad and an iPhone, which so many people have the Viber syncs. So what you have on your iPhone shows on the iPad, and vice verser.
    With What’s app to sync, you have to get an app to sync and activate your phone to get it to work.
    What’s app will catch up, but I can’t believe it’s taking so long. Try it yourself with what’s app and see for yourself how poor it is.
    It’s what I call a JOKE!
    Wake up Viber and tell the world how Viber does this so well!!!

  4. Boris g
    October 6, 2017 at 9:18 pm

    Via viber you can send a pictures in full quality. I think whatsapp doesn't have that option.

  5. Mark J
    September 1, 2017 at 4:49 pm

    You forgot a big one. You need a smart phone to use Whatsapp. The desktop app won't even work if your phone is not online. How can they be so stupidly exclusivist?

    • Rob Nightingale
      September 18, 2017 at 2:32 pm

      Very true! Thanks Mark!!

    • J
      October 13, 2018 at 8:31 pm

      +Mark J
      The fact that whatsapp requires a smartphone IS WHAT MADE IT POPULAR.
      The people running United States made an unholy pact with the whatsapp company. The deal is WHATSAPP IS MADE PHONE-ONLY and the DEMONIC powers that be use their witchcraft to BIND PEOPLE'S MINDS INTO REFUSING ANY SOCIAL NETWORK THAT ISN'T WHATSAPP.

  6. Ram
    April 30, 2017 at 5:23 am

    Thanks Man.

    Good info and comparission. one important thing need to compare is usage of battery by these app. initially I used to have both apps in my mobile but battery is draining fast..

    may be you can comment on this.

    • Rob Nightingale
      May 8, 2017 at 10:47 am

      I'm afraid I haven't actually compared battery usage, Ram.

      When it comes to data usage per minute, AndroidAuthority did a comparison. WhatsApp used 741kbps, Viber used 497kbps.

      Another article on KnowYourMobile stated that WhatsApp was using 58 minutes of battery life per day. Viber was using 43 minutes. That being said, it's hard to judge, as it depends a lot on which app you're actually using the most.

  7. Eric
    April 28, 2017 at 6:19 pm

    This app got some pretty bad comments on google app store

  8. Al
    April 28, 2017 at 10:15 am

    I used to use viber, hate whatsapp, the android app is ugly, not having stickers is huge limitation but the worst thing of whatsapp is not having full desktop version.
    re not having users, thats just sheep mentality.
    voice call quality found much better on viber than anything else

    However have now changed to Telegram ( although Signal is good too)
    the main reasons are security, open nature, better desktopo version, and huge range of stickers.
    Also desktop viber broke completely and i couldnt be bothered to wipe pc just for that.

    • Rob Nightingale
      May 8, 2017 at 10:47 am

      The limited desktop version makes no sense to me. All I can think is that they're trying to force as many people as possible to use Messenger over WhatsApp.

    • Sam
      October 20, 2018 at 5:28 pm

      If your main goal is security then it is better to stay away from Telegram because actually it is one of the worst messengers in terms of security. By default all your messages are stored on their servers and can be accessed by third party because unlike in WhatsApp or Viber or Signal or Threema E2E encription is not activated all the time, it is only available in secret chats that are PITA to use; plus Telegram stores almost all of your meta-data; PFS is also not supported.

  9. JoyAk
    April 28, 2017 at 5:48 am

    Telegram rules!!!

  10. JoyAk
    April 28, 2017 at 5:47 am

    What of Telegram a very good and secured messaging app too...has all WhatsApp features plus you can delete an image you send by mistake off from your friend's phone remotely.

    • Andrey
      May 3, 2017 at 4:43 pm

      Viber also have this important feature.

    • Rob Nightingale
      May 8, 2017 at 10:48 am

      Viber offers this too :)

      • Rockstarrocks
        December 28, 2017 at 4:02 pm

        And now WhatsApp too.

  11. Scott
    April 27, 2017 at 3:44 pm

    and the best reason for getting Viber....

    Linux Desktop Download!!!!!!!!

    • Rob Nightingale
      May 8, 2017 at 10:48 am

      Yup! You can use WhatsApp on Linux via a browser, but that's hardly a replacement for a desktop app...

  12. peter
    April 27, 2017 at 3:42 pm

    No mention of other apps such as Wechat, Line etc.? If you're traveling in China you need Wechat as most of the others are blocked along with Google. So, unless you subscribed to a VPN before arriving in China, you'll have to rely on Wechat.

    • Rob Nightingale
      May 8, 2017 at 10:49 am

      Yes, there are other alternatives, but this was a comparison between WhatsApp and Viber. There may be other comparisons coming in the future :)

  13. anam
    April 27, 2017 at 10:40 am

    what a stupid advertisement! who is looking for all those special "viber effect" you morons? whatsapp is quiet perfect for what I need...

    • Rob Nightingale
      May 8, 2017 at 10:49 am

      As mentioned, Viber did not pay us anything for this article. It's written from my personal perspective.

  14. Ben
    April 24, 2017 at 11:24 am

    The best feature of Viber is that you can use the same profile on your Desktop, Tablet and smartphone.

    Your smartphone does not even have to be turned on to chat on your tablet or PC.

    You can drag and drop files on the desktop version from windows explorer.

    • Rob Nightingale
      April 25, 2017 at 2:40 pm

      These are all good points, and remind me of the annoyance of actually needing to be logged into WhatsApp on mobile to use their desktop app :( Boo!

  15. sandeep
    April 23, 2017 at 1:02 am

    UI is better on which ? Why try and do 20+ ugly things !
    Case closed !
    Rest is manageable

    • Rob Nightingale
      April 25, 2017 at 2:41 pm

      The UI is actually very similar on both....

  16. Sarjo
    April 23, 2017 at 12:43 am

    Am with the view WhatsApp is the best instant messaging application. Also with WhatsApp you can record voice message more than an hour long, whilst Viber the maximum is only 30 seconds. so I think WhatsApp is the best

    • Rob Nightingale
      April 25, 2017 at 2:41 pm

      Thanks Sarjo. I didn't know about this limitation of Viber, though I'd question how often people need to send a voice message of over a few minutes. 30 seconds seems a bit short though.

    • Andrey
      May 3, 2017 at 4:47 pm

      on Viber you also instant Video. Great feature

  17. Emm
    April 22, 2017 at 10:11 pm

    I know whats app is popular but never used it and i don't plan now use only viber amd messenger but plan to get rid of messenger too annoying

    • Rob Nightingale
      April 25, 2017 at 2:42 pm

      Yea, I find messenger to just be one too many messaging apps. I personally hope Facebook mergers Messenger with WhatsApp, just so we have one less communication channel.

      • Rockstarrocks
        December 28, 2017 at 4:01 pm

        Amen to that.

  18. thio
    April 22, 2017 at 10:07 pm

    The most important reason is not mentioned:

    Viber is not owned (yet) by Facebook. That's making it way more secure and you know that the facebook ad providers do not use your mobile number to check out your contacts and via facebook the companies and pages you like.

    • Rob Nightingale
      April 25, 2017 at 2:43 pm

      Perhaps, though I'm afraid I don't know too much about this side of things!

  19. Affan
    April 22, 2017 at 8:38 pm

    Good to know about these features. I am definitely going to try them. Only hurdle I feel in switching to viber is that all my friends are not using viber but everyone is using whatsapp.

    • Rob Nightingale
      April 25, 2017 at 2:43 pm

      Yes, this is the most frustrating thing, and is the only reason I still have to use WhatsApp....

  20. Wicked
    April 22, 2017 at 5:07 pm

    Poor reasons. Whats up is still better

    • Rob Nightingale
      April 25, 2017 at 2:43 pm

      Thanks for your reasoning ;)

  21. Matt
    April 22, 2017 at 4:18 pm

    I've been using viber for several years... the cheap calls to international landlines/mobiles are a winner for me. It's useful when you're in a foreign country for a night or two and you don't want to buy a sim card too, you can use your hotel wifi to simply make local calls. It's not ALWAYS better than Skype, but if one isn't working well the other usually is.

    • Rob Nightingale
      April 25, 2017 at 2:44 pm

      True! Thanks, Matt :)

  22. Pedro
    April 22, 2017 at 10:54 am

    You forgot to say that viber works on desktop withouth the phone connected. Whatsapp web requires that the phone is connected.

    • Ahmadi
      April 22, 2017 at 2:24 pm


    • Rob Nightingale
      April 25, 2017 at 2:44 pm

      True. I forgot to mention this, sorry. But it is another major selling feature!

  23. HH
    April 22, 2017 at 9:39 am

    I prefer Viber but only a few of my contacts use Viber. Most use Whatsapp. This limits my use of Viber and forces me to use Whatsapp.

    • Rob Nightingale
      April 25, 2017 at 2:45 pm

      I'm in the same situation, unfortunately. Though I hope that as more people learn about Viber, more of my own network will move off of WhatsApp...

  24. Daredevil
    April 22, 2017 at 6:13 am

    Try telegram.. you will forget all these shitty spying apps in no time.

    • Nerdy
      April 23, 2017 at 7:06 am

      Telegram is the best...

    • Rob Nightingale
      April 25, 2017 at 2:45 pm

      I'll give it a try!

  25. Bikas
    April 21, 2017 at 3:56 pm

    There is even more important feature - there'll be absolutely none of your contacts on Viber, so you can avoid those pesky friends.

    Out of all Voice/Video call services I've tested, Viber stands last. Even on high speed broadband on both ends there's huge lag and stutter. I mean how freaking awful they can be?

    Offering 2000 services is nothing when even single one doesn't work half decently.

    • mark gorman
      April 21, 2017 at 8:16 pm

      my experience has been the opposite on the lag and stutter.... personally worked faster than a skype and tango call. I guess it depends on internet speed and quality and all those techy details...

    • PirateMF
      April 21, 2017 at 8:17 pm

      You had me at "avoid those pesky friends"...

    • mark gorman
      April 21, 2017 at 8:18 pm

      my experience has been the opposite. my viber has been better than tango and skype calls. I guess it is internet speed and those other techy details

    • superkitebr
      April 21, 2017 at 9:44 pm

      Same here. I had a Viber Video call today from Brazil to Hungary. The quality wasn't nearly as good as Skype. Quite laggy. The audio was extremely low, and I had to edit the system volume for my headsets. I don't think bandwidth was an issue because I have a 30Mbit connection and the other side has at least that, but probably higher.

      It really would be nice to have the same quality of Whatsapp + Skype, bundled into just one application.

      Has anyone tried Wired? I'd like to, but it looks a little complicated to use.

      • TheGeneral
        April 27, 2017 at 6:53 pm

        Wire is great. But it doesn't have most of the features of Viber and What'sApp. It's still growing up. It could be awesome in another year or so.

    • Rob Nightingale
      April 25, 2017 at 2:46 pm

      Strange! I've always found Viber to have a slightly better quality than WhatsApp, and a MUCH better call-quality than Skype, which just seems to be getting worse and worse.

      • ludacris
        April 26, 2017 at 2:05 am

        Viber is worse in quality than whats up. regardless of network speed. I use them both on 50Mbps bandwidth