What to Do When the Print Queue Gets Stuck in Windows 10

Joel Lee 08-11-2016

Printing can be such a finicky process. Not only can it be tough to know what the right way to print is Printing Has Changed In Windows 8: Here's What You Need To Know Printing has changed in Windows 8 – there’s now a standard way of printing in every Modern app. However, like many things about Microsoft’s new Modern interface, printing is not immediately intuitive for many users,... Read More , you might often run into problems connecting to printers, especially if they’re wireless How To Install A Wireless Printer On Windows & Workarounds Having problems connecting to your wireless printer or looking for a way to make a cabled printer accessible wirelessly? Use these tips and tricks to achieve wireless printing Zen. Read More .


That’s why I prefer to print to PDF and store digitally The 6 Best Tools to Print to PDF PDF printer tools let you save any file you can print as a PDF. Here are some of the best PDF printer apps for Windows 10. Read More whenever I can. But sometimes you do need to print print a lot of stuff — such as in an office environment — and the Windows printing queue can get jammed.

When that happens, here are three methods you can use to clear the queue and get it unstuck.

Method 1: System Tray

In the system tray, double-click the printer icon to bring up the printing queue. Go to Printer in the menu, then select Cancel All Documents. Or right-click on individual print jobs and select Cancel.

That’s it! This should work in almost all cases.

Method 2: Devices & Printers

Open the Start Menu and search for and launch Devices and Printers in the Control Panel. Under the Printers category, find your printer and right-click on it and select See what’s printing.


At this point, the rest is the same as Method 1 — you can cancel all jobs or cancel individual jobs in the same exact way.

Method 3: Settings App

Open the Start Menu and search for the Settings app. Navigate to Devices > Printers & scanners and find your printer in the list. Click on it to bring up extra options, and select Open queue.

At this point, the rest is the same as Method 1 — you can cancel all jobs or cancel individual jobs in the same exact way.

Whichever method you employ, as soon as the print queue clears, you can go ahead and try printing again. It should work without a hitch.

How often does your printing queue get stuck? Which method do you prefer to use? Got any printer-related tips for us? Let us know in a comment below!

Image Credit: Christiaan Colen via Flickr

Related topics: Printing, Troubleshooting, Windows 10.

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  1. Fik of Borg
    November 8, 2016 at 12:57 pm

    Most of the time these do not work for me, as the print jobs stuck at "Printing" then get stuck at "Cancelling" (especially when printing on another computer's printer, but also on local printers).
    So I always go straight to stop the spool service (either from the services.msc gui or from the command line using "net stop Print Spooler"), then deleting everything inside the spool directory at C:\Windows\System32\spool\PRINTERS, and then restarting the spool service.

    • KRS
      November 9, 2016 at 8:52 am

      This has been a problem since XP. The way to clear the queue is to turn the printer power off. Then clear the print queue, turn the printer on and re-submit the print jobs. This always works, and nothing else does.