Technology Explained Windows

Computer Speakers Not Working? How to Fix Having No Sound

Christian Cawley Updated 06-12-2019

You’ve booted your PC or brought it out of sleep mode. But for some reason, there’s no sound. You’re not greeted by the Windows chime when you sign in, or there’s no audio accompanying your videos.


So, what’s the problem? It could be an issue with the audio settings, or with the speakers themselves. If you’re using a headset, the issue might be with that.

Here’s how to fix the sound on your computer when your speakers stop working.

No Sound From Your Computer Speakers?

Using a PC without the sound is an odd experience; you won’t notice how important sound is until it’s gone.

You essentially lose a chunk of your PC experience, particularly jarring when watching videos, playing games, or listening to music.

So, what’s the answer?


Several things can be checked, from accidentally muted audio to defective speakers. You might even have a headset connected that you’ve forgotten about.

If a simple reboot doesn’t fix things, here are several possible issues, and a fix for each.

Have You Muted Audio?

One of the easiest ways to end up with no audio in Windows is to accidentally mute the sound.

This can happen easily by just hitting the wrong button or keyboard shortcut. It can even happen by lowering the system volume too much.


To unmute your audio, start by playing an audio or video file. This will help you spot the audio is working again.

Next, identify the mute button on your keyboard, and tap it. On a multimedia style keyboard, this will usually be along the top, alongside other playback controls.

Using a laptop? The mute function is typically found by pressing Fn and the corresponding F key.

Check the Speaker Jack

Next, check the speaker jack on your PC (a laptop will typically have its own audio).


Check the audio connector on your PC's sound card

Whether you’re using wired headphones or a set of speakers with your PC, they will be connected to the computer with a traditional 3.5mm jack. This should be connected to the audio out socket.

Correctly plugging the jack into the correct port is vital for getting some noise out of your computer. On older systems, a microphone port can be found beside the speaker/headphone socket. As such, it’s worth taking the time to make sure your speaker isn’t acting like a giant microphone!

Note: In modern systems, particularly laptops, microphones and headsets share the same multi-use port.


With desktop PCs equipped with sound cards that are not integrated with the motherboard, you should also check if this device is correctly seated. This will mean opening the case and identifying the soundcard, found in one of the PCI or PCI-e slots.

If the card is correctly attached to the motherboard, and its power LED appears when the PC is powered up, everything should be fine. However, if you have been using the front audio jack on your PC case, check this is internally attached to the sound card.

Still No Sound From Your Speakers? Check the Power!

Also, if you’re using external speakers, be sure to check that these are powered on. A small red or green LED should indicate that the speakers are receiving power. Check they’re connected to the mains electricity, too.

If everything is okay here and there is still no sound, it’s worth connecting the speakers to another device. This might be a different PC, or even a phone or tablet. Just as long as it has a suitable audio port, you should be able to connect your PC speakers or headphones.

Confirm HDMI Audio Is Selected

Some HD displays don’t support audio over an HDMI cable, even when the cable does. As such, there could be a scenario in which you’re using an HDMI display that won’t play audio.

The solution to this is to run an audio cable from the PC to the display, ensuring the audio jack is connected to the display’s audio in port.

You should also confirm in Windows that HDMI audio is selected. Do this by opening Settings (Windows key + I) > Ease of access > Audio > Change other sound settings and selecting the Playback tab.

If an HDMI audio device is connected to your PC, then you should see the option Digital Output Device (HDMI). Select this and at the bottom of the window, click Set Default.

Audio should now play to your HDMI TV.

Check Your Windows Audio Device Drivers

Made all the checks to your hardware and cabling, and still no sound from your computer speakers? Then it’s time to look at a software solution.

A Windows Update may have caused your sound card drivers to fail. The solution here is either to update your drivers or rollback to a previous setting.

Access your hardware via the Device Manager. Find this by right-clicking Start and selecting Device Manager. Expand Sound, video and game controllers then identify your audio device. This is typically Intel(R) Display Audio unless you have specialized audio hardware.

Right-click the device and select Update driver. The updated driver should then be installed. If not, use the Uninstall device option first, then Action > Scan for hardware changes to prompt for a new driver to be installed.

Set a new driver for your Windows sound issues

The same fix can be used to update USB drivers if you use a USB headset or USB sound card.

Could a Bluetooth Headset Be the Problem?

When a cable is plugged into your computer, it’s obvious that a device is connected. With Bluetooth, however, it’s easy to forget.

Select correct speakers in Windows 10

For example, I use Bluetooth headphones with my laptop. When I’m not using them, I don’t always remember to swap the playback device. The result is that audio is streamed to the headset, not my computer’s speakers.

So, if you use a Bluetooth headset, remember to switch off or disconnect the device from your computer when not in use. Also, take a moment to click the speaker icon in the system tray, and choose a different audio output.

Your Computer Speakers Just Aren’t Working

You’ve checked the mute and volume settings of your speakers and the integrity of the speaker jack. They’re powered up and correctly connected to your computer. You’ve even checked the device drivers and checked the speakers work on another device.

Made it this far and there’s still no audio? Well, it looks like it’s time to find some new speakers for your PC.

Sure, you could take the time to get your speakers repaired, but unless they’re top-end pieces of audio gold, it will probably be cheaper to just buy a new set.

Got Your Computer Sound Back?

By now, you should have got the audio working on your computer. Your speakers are blaring with the latest items in your iTunes library, a new movie trailer, or even a video game. Of course, speaker audio issues aren’t limited to Windows 10, so here’s how to fix common sound issues on macOS.

It’s unusual for speakers or headsets to fail, but it does happen from time to time. But if Windows sound problems are still causing a headache, it’s time to check our Windows 10 sound troubleshooting tips 7 Steps to Fix Sound Issues on Windows 10 When Windows 10 has no sound, check your sound settings, audio drivers, and codecs. We show you how to get your sound back. Read More . And if it’s a movie that has no sound 9 Fixes for When a Movie Has No Sound In this article, we explain what to do when a movie has no sound. Which includes updating your device and downloading codecs. Read More , maybe your dedicated troubleshooting guide can help.

Image Credit: klyuchnikovart/Shutterstock

Related topics: Audiophiles, Computer Maintenance, Troubleshooting.

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  1. Carole
    October 30, 2019 at 11:33 pm

    Thank you!! I only needed to press the volume key on my keyboard! Who knew??..........You did. I appreciate your help.

  2. neil w
    August 27, 2019 at 7:58 pm

    no i lost sound to my computer speakers and the sound is now coming out the back speaker of my monitor this totally sucks! i don't know how to fix this!

  3. Be v Eustice
    May 18, 2019 at 12:16 am

    No sound in my Amazon tablet. It is not a full size pc.
    I've been talking with people and have learned this is not an uncommon problem and it's now worthless. Come on Amazon. At least send me a new tablet.

  4. AnnoyedPerson
    May 16, 2019 at 12:38 am

    None of this worked.
    I shouldn't even be having an issue with my sound.
    All I did was literally move from one house to another.
    Problems with everything on my pc.

    Sound works. Speakers work. Just not in Chrome, itunes and several other things. Why NOT!?

  5. That IT Guy
    April 12, 2019 at 8:49 am

    So what about restarting the Windows Audio service under the Services? That works remarkably well and one does not have to be an "IT Guy" to follow the simple instructions to get there.

  6. Sasha
    April 5, 2019 at 11:39 pm

    Hi, I tried all the things you suggested but it still isn't solved for some reason. My PC speakers don't work but it works when I plug in earphones or headphones. So can u please try and help solve this.
    Thank you

  7. Helen
    December 20, 2017 at 3:12 am

    I've been using an XP Asus netbook with an external stereo system for years to teach dance at a community centre. These last few weeks I get no sound from the system.

    If I hook my netbook up to a different sound system it is fine and produces sound.

    Conversely, If I bring a different computer to the community centre, then I do get sound.

    I don't understand what the problem could be since the netbook works fine with other sound systems, and the sound system works fine with other computers. I like my netbook as it's small and light, but am at a loss as to how to make it work again, with this particular sound system

  8. Frank
    August 15, 2017 at 12:28 pm

    Device says everything is good an up to date, says drivers are good. When I hit the test button the graph goes up and down. Is there any help out there????

    • Patrick
      August 18, 2017 at 7:34 am

      I may or may not have the solution, depending on what form of speakers you use. Are you using external speakers? If you are, and if they require both usb and aux plug in, then reason behind it might be because of a lack of power. Interestingly enough, sometimes (regardless of your desktop's powersupply) your desktop wont provide enough power to your what I did with mine is I plugged the usb cable to a samsung phone charger. problem solved

      • jorge
        September 1, 2017 at 10:21 pm


        Spent 30 min trying to see what was wrong w speakers. You were right - I had them muted !!!!! Tx so much for expressing basic common sense, which I am certainly loosing. Peace !

  9. anil chaudhry
    June 11, 2017 at 7:21 am

    Very Helpful
    Thank You ;)

  10. sewsail
    January 26, 2017 at 6:06 pm

    HP Envy sleekbook with Beats sound. stopped working. Ran internal diagnostics - sound worked, plugged in headphones, they worked, both only work with diagnostics.
    I can use a bluetooth speaker and that works with my programs. I'd like to get the Beats speakers to push through sound and be able to plug in a headset, as I know they both work (based on hearing them when running diagnostics), but not when I use any of my programs. Any ideas? Thank you in advance.

  11. Ross
    December 3, 2016 at 6:36 pm

    I tried everything and still no sound. It's not my headphones because I unplugged them to see and The actual speakers dont even work. Please help me because this is a school tablet and I am so screwed if I have to pay for damages. This device hasnt even taken a beating. It has always been on a table or somewhere where it's supposed to be.this sucks because I will have to take it to the seventh grade administrator and tell her about it and we dont exactly have the best relationship in the world. I made sure this device wasnt on mute or anything
    and I made sure there was no dust in the port/plug.

    • GoodAdviceMan
      January 25, 2017 at 2:20 am



      • ace
        February 6, 2017 at 5:52 am


  12. Izzie
    October 20, 2016 at 3:33 am

    Thank you for providing the various method. I also met a problem about no sound in my windows 10 laptop. It seemed to be about driver for realtek. Finally I used a way which is provided by Driver Talent. All is well!

  13. Asif Lateef a
    September 29, 2016 at 10:37 am

    Thanks for this great help! Working now :)

  14. Annoyed by noise
    September 1, 2016 at 7:57 am

    I have a problem here, my headphone works perfectly when I play the music. Recently I bought a new set of speaker, It only gave annoying noises but no music was played.
    The speakers played well when i play with my iphone.
    Can anyone help?

  15. andii
    August 24, 2016 at 7:53 pm

    Here is my problem. I have a PC, sound on my pc was working perfectly, then suddenly not anymore.. i tried to plug in my speakers on front jack and it didn't work.. then i tried to plugin in my headphones on front jack and it still didn't work... Same with the back jack.. it didn't work... i tried literally everything to fix that... i checked playback devices and there was nothing wrong with that... i don't have like realtek audio card or something... I do have microsoft HD audio device... i am sorry for my bad explanation, but i don't know what else to say... my sound card is like integrated on my motherboard, because i can't see it.. i reinstalled the drivers for my audio device and it still didn't work... what could be wrong? when i plug in my speakers in i do hear some sound.. like scratching sound (it's nothing wrong with the speaker, bacause when i plug it in my phone it works perfectly). Same with my headphones... i tried to use my pc with the LG TV i have.. then, the sound works perfectly on TV... so what could be wrong? is it something wrong with my motherboard?

    • MarkC.
      August 26, 2016 at 9:49 pm

      Im going through the same exact thing. My system did do a Microsoft update very recently.
      I have to believe it got something to do with this.I have system sounds but no music/video sound.

      • Tera baap
        October 10, 2016 at 7:56 am

        Ullu ke pathe apna pc uthake jude dan mein dal de sale aur phir usme aag laga de dalle

  16. andii
    August 24, 2016 at 7:42 pm


    • Andiii
      August 27, 2016 at 5:54 am

      So, did you find any solution? :(

  17. rajneesh
    August 13, 2016 at 2:11 pm

    I am not able to reCtify my speaker sound issue.

  18. Chris
    August 3, 2016 at 2:59 pm

    OK, here's one. My colleague has a Dell laptop running Windows 7 Enterprise. In the office, when the laptop is in its docking station, we can get sound to play from the docking station's headphone/speaker output to a Logitech UE Mega Boom speaker. When the laptop is not in the docking station, we get no sound from the laptop's headphone/speaker output connected to the speaker. We just get sound from the laptop's own speakers.

    I've tried everything I can think of in Control Panel to get it to work, but no luck. (We also tried connecting to the speaker via Bluetooth, of course, but couldn't get the speaker recognized as anything but a headset on her system, while on my Windows 8.1 system it connected just fine as an audio device).

    So, apart from upgrading her laptop to Windows 8.1, any other advice? She can't bring the docking station with her during travel, so we're stumped.

  19. Please help..
    July 25, 2016 at 4:27 am

    Alright, so strange problem here.. I just got new headphones ( since my old ones didn't work, that will come in soon.. ) and I got to use them for about a day until they did the same thing that my old ones did, just it's worse. My new ones now won't play ANY audio or sound at all! at first it was just background music playing, as if you where watching a movie and just muted their voices and where listening to the background music that was playing. I'm really worried since these are new and they where a gift, and if they are broken, I'm dead meat! and on the other hand, if i'ts not the headphones, it has to be my computer, which is even more expensive, which would make me dead, but FRIED meat! please tell me if there is solution to my problem and please if there is no solution, tell me what is wrong with either my headphones or my laptop ( acer chromebook ). Thank You!

    • TechSolva
      July 28, 2016 at 3:24 pm

      I can fix your old ones...
      Do this
      Insert the plug but keep it just out
      So thew pc does not recognizes it but it gets power..
      Turn down your Speaker volume...
      Now they should work...
      If they dont then contact me

      • James Mincell
        August 31, 2016 at 5:23 am

        You're a genius bro ,why did that work ?

  20. Brach
    July 1, 2016 at 3:58 am

    I have a strange situation. I recently got a pop filter for my mic (to be specific I'm using a Shure SM57 with a standard female mic to usb cable to record straight to my macbook). I've been tweaking with settings to get the best sound possible, and while it sounds pretty good, I'm unable to hear the recorded audio back until I unplug the mic. I've already checked that the input is definitely the mic in question, and my output speakers are the built in ones. I've tried to connect headphones to see if that would correct it, but still nothing. While I'm obviously not playing audio back while recording, it would be handy to hear how something sounded after I finished recording a segment to make sure it's clear. I was hoping to not have to continually unplugging and replugging the mic every time I want to do a playback, as it slows the whole process down for editing. Any thoughts?

  21. Bob
    June 29, 2016 at 3:43 am

    Okay I have a tough one for you. I have Windows 10 and all was well for several months, then all of a sudden one game's sound doesnt work (Everquest Project 1999). No music, no environment sound. All other games and youtube etc are fine. When I open Volume Mixer Everquest somes up and I see the sound indicator jumping up and down showing it thinks its hearing sound... but nothing is reaching my headphones (my only "speakers"). If I start up say youtube it shows up right next to Everquest in the Volume Mixer and I can hear it fine... all while the Everquest sound indicator continues to bounce as if sound was coming out. I have tryed many things including reinstalling EQ in a new folder and it too has no sound. I have triple checked that eq itself doesnt have its sound off. I have also uninstalled my sound card drivers and tryed the built in driver.... EQ still silient.... I think reinstalled my drivers with slightly newer ones... nada..... Google searched and found no one with the same issues....
    Anyone with any other ideas?

    • Bob
      June 29, 2016 at 10:17 am

      Never mind people... issue solved. It was a 2nd mixer loaded by the manufacturer that was interfering with the pprogram.... why only that program I do not know... but issue resolved.

  22. Justin
    June 20, 2016 at 9:28 pm

    Hey I have a weird one. I had the same issue months ago with Windows 7 and never resolved it but it has followed me to Windows 10. If I try to create another user account in Windows, upon logging into the secondary user all sound is lost. The Xonar DG playback device shows activity in the volume panel but nothing is heard. The weird part is that once I've logged in and lost sound with the secondary profile, when I switch back to my main user account that one has now too lost sound. Both user accounts are admins. The only way I can fix it at this point is via system recovery. I can't even so much as find a relevant google result describing the problem. Any ideas?

  23. Tim
    June 3, 2016 at 11:35 am

    I've got a really weird one, mind is puzzled. My PC quit playing through the speakers but will with the headphones in the same green Jack. I have had Dell out and they replaced the motherboard. I have since redone a fresh factory re-install of windows 7 64 bit (same as before) and even tried a new sound card. Yes I know the speakers seem suspect but they play just fine from my iPhone earphone jack. Some things pointing to speakers, some PC. Its a newer generation Dell xps8900 if that helps. Any ideas?

    • Guy McDowell
      June 15, 2016 at 1:21 pm

      Do the speakers require their own power source? Or are they passive and run off the computer or iPhone?

      I'd be suspicious of the jack and plug as well. Maybe something is loose there, or just isn't lining up correctly anymore.

  24. James
    May 8, 2016 at 1:51 am

    I have an interesting situation. I am remote deskoping to my computer. I forgot to have speakers connected to the desktop I am remoting to so I cannot hear the movie I am trying to watch. Is there any way I can "trick" my desktop I am remoting to, to make it think their are speakers connected so I can hear my movie.

    This may be the wrong place to be putting this post but I thought I should try. I want to believe there is a pluggin that does this but I dont know.

    • Guy McDowell
      May 20, 2016 at 7:45 pm

      I've never tried that with an ordinary computer, but when RDP'ing into a server, the server can still provide sound even if it doesn't have speakers.
      In your RDP connection set-up, check your Local Resources tab and look around in the Remote Audio settings.

  25. Jot Singh
    April 11, 2016 at 8:38 am

    my small speaker has a black burnt wire at the joining of the speaker. what is it?

    • Guy McDowell
      April 13, 2016 at 12:35 am

      Hi Jot,

      Thank you for reading.

      If it's plain to see that the wire is burnt, there has likely been an electrical short at that point. That's not good news.

      If it can be fixed, it will likely require an electronics technician to repair it. Or someone very handy.

  26. Rhiannon
    March 23, 2016 at 2:28 am

    It Not Useful AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  27. sal
    March 8, 2016 at 8:26 pm

    no help whatsoever, all i read was windows 10 , external speakers, etc

    • Guy McDowell
      March 14, 2016 at 1:52 pm

      Sorry to hear that.
      To be fair, this article was written pre-Windows 10.

  28. Meghana
    March 1, 2016 at 8:44 am

    My logitech speaker just fell down and something is shaking inside and no sound is coming from it. Can I get it repaired or should I buy a new one?

    • Guy McDowell
      March 1, 2016 at 1:41 pm

      Might be possible to fix, but how much are you willing to spend to fix it?

      If it's an expensive speaker, it might be worth it. If it's a standard $20 set of speakers, then you might want to try fixing it yourself.

      If you can't fix it, nothing lost. If you can fix it, you just learned something. :)

  29. Emily
    January 17, 2016 at 5:30 pm

    My sound only works when I plug my headphones in. Please help!

  30. Joshua
    November 14, 2015 at 12:59 am

    My Logitech X-540 computer speaker set stopped working 2wks ago. The only thing I can hear is static and even when i plug the headphones into the jack on the control i hear static.

    • Anonymous
      December 30, 2015 at 7:57 am

      Try to uninstall and reinstall the sound driver in Device Manager. Also you could use a third party driver scanning tool like Driver Talent. It could help you to verify if the problem is caused by the driver. Then find out the solutions for you. Go have try these two probable solutions. Hope this is helpful for you. Good luck.

      • Guy McDowell
        December 30, 2015 at 7:07 pm

        What Candy said. :)

        If the ideas in this article and Candy's comment don't help, it may be a hardware issue. Ports can easily get damaged where they connect to the motherboard.
        At that point, it's best to take it to a good computer shop.

  31. Anonymous
    August 29, 2015 at 5:53 am

    Hello sir, I have a Dell desktop which I purchased in 2010. My pc's sound card isn't working. I asked some PC repair person but he said because small cabinet and old configuration there no new sound card available for me. What should I do?

    • Guy McDowell
      August 30, 2015 at 5:22 pm

      You could contact Dell directly to see for yourself. You could also search for the part on sites like eBay or Craigslist. Hope that helps.

  32. Anonymous
    July 30, 2015 at 8:10 pm

    I really need help. I just installed windows 10, and for some reason my speakers won't work. I checked the plugs, they are updated, it's not on mute. I checked device manager, and it said the test ring failed. I'm so confused.

    • Guy
      August 3, 2015 at 3:29 pm

      Sorry Olivia, I have little experience with Win 10 so I'm not the best person to help you with this.

    • Anonymous
      August 3, 2015 at 4:29 pm

      I'm the same lost all sound on my dell desktop since I went to Windows 10 - I use a simple jack into my screen (Dell) which has speakers. All leads checked, drivers, muting, etc - also get a failure when I do the test sound so it knows something is not correct. On the verge of returning from windows 10 as I have already done on my laptop.

      • Guy McDowell
        August 3, 2015 at 4:39 pm

        Have you tried updating the drivers on your sound devices? Perhaps they aren't compatible with Win 10.

        • Anonymous
          August 3, 2015 at 5:10 pm

          I have but they are the latest and greatest. I have solved the problem though!!!!!!!!!!! I've gone back to 8.1 and everything including the sound is all working again correctly. Also cancelled my reservation and maybe will come back in 11 mths time. Very disappointing as it seems like other software providers don't seem to be ready for 10 yet Microsoft have pushed ahead. Just the way it looks to me. Seems to me that the additional items in Windows 10 we have already adapted to in 7 and 8.1 re calendars, music, photos etc so in hindsight why would I want to set everything up again with this new stuff - I had just pointed all those things at my current software anyway. I will go to 10 when I need to get a new box or laptop. Anyways thanks Guy - for reading and attempting to point me in the right direction.

        • Guy McDowell
          August 6, 2015 at 2:29 pm

          Glad to hear it's working again. Sorry to hear Win 10 was the issue.

      • Anonymous
        August 4, 2015 at 2:50 am

        I had the same problem, all I did was unplug the headphones, shut it down for a bit, and turn it on. The speakers worked fine afterwords

    • Anonymous
      August 5, 2015 at 4:34 am

      I have the same problem with Windows 10. My brother got it to work plugged into the front of my dell computer, so i thought maybe if i put it at the back again it will work, well it didn't and i don't know how to fix it! did you manage to make yours work?

      • Guy McDowell
        August 6, 2015 at 2:33 pm

        The front and back audio ports may be different devices from each other.

        Take a look in Hardware Manager and see if there are two or more audio devices installed.

        You may need to update the drivers on the rear one.

    • Anonymous
      August 20, 2015 at 9:34 pm

      I have the exact same problem

  33. Himanshu Kumar
    May 16, 2015 at 8:09 am

    Hello i really need your help with this !!

    I use a HP Compaq 15-s007TU Notebook (4th Gen Ci5/ 4GB/ 500GB/ Win8.1)
    When I plug in my earphones I don't hear anything !! Although when my earphones are not plugged in my laptop speakers work fine.

    I bought a TERABYTE USB Sound Card, 7.1 Channel, USB to Speaker & Mic Audio Adapter thinking it should help but it doesn't work on my laptop but works on my friends PC.

    Whats the problem ? How do I fix it ?

    • Guy
      May 16, 2015 at 7:52 pm

      I wish I could, but that's beyond the scope of what I can do here.

  34. Vishwa
    May 2, 2015 at 5:02 pm

    hi... i am using windows xp destop... my cpu is intel platinum D...... m
    when i connect my speakers with my snart phone, i can hear the audio... but when i connect it to desktop, there is no audio signal.... i checked throughly that whether i connect it correctly or not... i connect my speakers pin in the green grommet of my cpu.. but the audio doesn't work...

    what is the reason behind this?....

    • Guy
      May 6, 2015 at 6:24 pm

      Hi Vishwa,

      It's hard to say without having the computer in front of me. Do any other speakers work when you plug them in to the computer?
      Have you checked your sound card in Device Manager? Might need to reinstall or update the driver.
      In your Control Panel is there any additional settings for sound? Some sound cards will have their own spot in the Control Panel.
      Check on those things and look into them. The answer may likely be there.

  35. cyesha
    April 3, 2015 at 1:16 am

    I don't no how to get troubleshooting off my computer

  36. cyesha
    April 3, 2015 at 1:15 am

    I didn't no how to get troubleshooting

  37. Rutode
    March 30, 2015 at 8:33 am

    Thanks, it is an informative article and it must have helped a lot of people in question. One more tip to add on this page, do a whole check of your sound card driver. To do this, you can use automatic driver update software like DriveTheLife or some other else.

    • Guy
      March 30, 2015 at 4:19 pm

      Good tip!

  38. Zbyszko
    March 29, 2015 at 7:57 pm

    Alright, here's my problem. Got speakers which I'm sure they do work (its actually ipod station use as speakers, jack to jack connected via green port on sound card.). They work , because as a station they play music. As speakers connected - they dont anymore.
    Was all good before, suddenly they dont.
    Music plays when I connect HDMI cable (to my tv).
    I was cleaning PC inside, maybe something is unplugged ?

    • Guy
      March 30, 2015 at 4:19 pm

      That's possible. Have you tried different speakers on the same jack?

  39. Diane
    March 29, 2015 at 6:07 pm

    I keep getting a message telling me my speakers are not plugged in. But i do not have any externer speakers, and this was working a week ago????

  40. Guy
    March 17, 2015 at 12:28 pm

    Hi Joy,

    This issue seems far too common. I will research it and see what I can come up with.

  41. Joy Farrow
    March 14, 2015 at 12:43 pm

    I have read and tried most of the advice on here. Even downloaded DriverUpdate and paid £25 off for it but still no sound on my PC. If I plug in earphone with a jack I have sound! But if I plug in speakers with a jack - no sound. I don't usually plug in anything - the PC has it's own sound. So, can anybody tell me why I am able to get sound with the earphones plugged in but not without them. PC working perfectly until a couple of days ago. I rely on the sound to hear when Skype is ringing - my family are spread all over the place and Skype is a lifeline. Do I have to put the PC into the shop for an expensive repair?

  42. Samantha
    March 7, 2015 at 7:23 am

    I am so frustrated. I recently moved and before I moved the sound worked perfect. The configuration of the speakers plays sound just fine. My Windows media player will only pay sounds from the sub. The internet will not play any sound at all. please help.

  43. Nathan
    March 7, 2015 at 4:03 am

    Old post, but just in case.

    Sound works, but after the last windows update, it keeps switching to the headphone jack and shutting off the internal speakers I want to listen to, even when no device is in the jack. If I plug a device in, then unplug it, sound comes back for a few minutes, then goes back to the headphone jack. I can't find anything online covering this.

    • Joy Farrow
      March 14, 2015 at 12:45 pm

      Did you ever solve this problem, Nathan. I have no sound either. But can get sound if I plus in the earphones.

  44. dianna
    February 23, 2015 at 4:31 am

    Those are some good ideas, i sure do thank you for the ideas, and kindness, God Bless...

    • Guy
      February 23, 2015 at 7:20 pm

      Thank you, Dianna. Take care!

  45. dianna
    February 21, 2015 at 10:29 pm

    Well , i guess im in real trouble after reading all this...Im just an old woman that knows nothing about them, and all these big words sound like out of space talk to me, hehehehe. Im sorry it's just that i am so tired of this, i only have a little sound and a couple of days ago it was fine & theres no one here to fool around with it. . I have checked to make sure it's not turned down and sometimes some of the videos i watch are distorted , i just don't know what to do i can't afford to have it worked on with the small check i live on....If you got any advice for grandmaw id sure appericate it...Sure wish all the rest of ya good luck, i sure do miss my sound , i know yall must also.:)

    • Guy
      February 23, 2015 at 1:43 am

      Hi Dianna,

      There are many reasons that the sound output may have changed. I suspect that you're watching videos in web browser. Sometimes the browser can affect the sound.

      It's also possible that your computer automatically installed an update that might affect your sound. Nailing down the source without being able to get my hands on it is pretty much impossible though.

      Might I suggest contacting your local college and seeing if they have a computer technician course that might do free or cheap clinics? Maybe ask around at the local library, or if you're a church goer, ask to pop something in the bulletin asking for someone to help you out. Those are just a few ideas to try to get some help without breaking the bank.

    • dianna
      February 23, 2015 at 4:38 am

      Thank YOU so very much....God Bless !

  46. Guy
    February 18, 2015 at 9:02 pm

    It's hard to provide much help here, where you can't post screen shots to show me exactly what is happening. But I'll do my best anyway.

    If you are using the Sound control panel, under the Playback tab, right-click somewhere in the white space. You should see a context menu listing:
    Show Disabled Devices
    Show Disconnected Devices

    Click on them to make sure each has a checkmark. Hopefully, you'll see your missing playback device. If you do see it now, right-click on it and choose Enable.

    I hope that helps. If not, let me know what specific control panel you're working in. I might be able to figure it out from there.

  47. BlackCanopus
    February 18, 2015 at 8:34 pm

    My stereo speaker were disconnected for just a short time, now, after reconnecting them, Windows 8.1 refuses to recognize them altogether. The problem is, I was using my monitor's stereo speakers and they worked perfectly, but after disconnecting them for just once, Windows expects me to connect a 5 channel speaker and it refuses to acknowledge the stereo speakers. I uninstalled and re-installed the drivers, checked everything, used every setting in the control panel. But Windows does not allow me to use the onboard sound card in stereo setup. I just absolutely have to connect 5 channel. I am just exhausted and it is a really irritating experience to try and reason with an operating system that is so stubborn and stupidly designed. Wind XP and even 7 were miles ahead. Any solution or suggestion would be greatly appreciated.

  48. Monger3k
    February 15, 2015 at 1:10 am

    I get no sound through internet browsers or windows media center/player but can get sound through VLC player and through the speaker test. I have checked that nothing is muted and all other sound settings i can find but everything looks as it should to me. What could be the issue? this has been bugging me for months now!!

    someone please help

  49. shri
    February 10, 2015 at 5:28 am

    im having dell vostro win 8
    im encountered a problem today
    audio does not works... if i play a movie in any player sound doesnot work (video is ok)
    but the speakers are normal... i checked the device manager no notifications appeared and its up to date..
    when i insert a flash drive or other devices i can get the "bong" sound and it shows my speakers are working
    pls do help me asap

  50. Brenda Sanchez
    January 23, 2015 at 9:04 pm

    I have the same issue! I've done everything. Properties shows speakers and microphone disconnected,device working properly, sound tests fail. Makes no sense! I'm at my wits' end! System restore points don't go back far enough.
    If I go back to factory setting, I'll lose all my Family photos. There must bes omething.

  51. vaibhav
    January 5, 2015 at 4:26 pm

    I tried through device manager and adminstrative tools too but sound is not playing...
    I even reinstall o.s. but still no sound me !!!

  52. Sim
    December 30, 2014 at 6:54 pm

    I am still not getting sound from speakers or headphones. I don't have a dedicated sound card, only what comes on my motherboard. No new software or hardware has been installed. Was on a vacation for Christmas so computer has been off for a week (was working fine before I shut it down). Updated drivers. Rolled them back. Tested them. Updated again. Disabled them. Re-enabled them. Restarted computer. Restarted Windows Audio and Windows Audio Endpoint Builder. Checked all my connections. Tried plugging into different ports Not even seeing the little bars in the sound mixer that show volume levels and when trying to test my speakers or headphones I get "Failed to play test tone"
    I also checked the mixer. I switch between speakers and headphones often so I know the correct devices are selected. I tried disabling and re-enabling the devices. Disabled enhancements. Brought the levels up. Checked for mute symbols anywhere. Played with the sound controls on my headphones and speakers.
    Done everything I can think of short of re-installing windows (getting a new hard drive soon so will being doing that later). Any ideas would be appreciated.
    I will kick myself if it is something really simple/obvious >_<

  53. My Computer
    December 29, 2014 at 7:45 pm

    I have a problem with the sound in my speakers/headphones. After i formated my pc the sound does not work. I have installed the drivers, and on the pc everythinng looks like it shoold work, but no sound comes out of the speakers

    Please help

    • Guy
      December 29, 2014 at 8:44 pm

      One common cause is to have only a portion of your sound muted. Click on the speaker icon near the bottom right-hand corner.

      You may see the word Mixer. Click on that.

      A new window will open showing different sound devices. Make sure none are muted and the volume setting is reasonable. Try testing the sound again.

      If you know the maker of your sound card, or on-board sound chip, try searching their site for additional software. Realtek is probably the most popular one.

      Go through your Control Panel as well. You may find other entries related to sound devices and need to turn something on in there. For example, the Realtek HD Audio Manager.

  54. joseph
    December 27, 2014 at 7:40 am computer doesnt have a sound card... can i hear any sounds??? and when i use a speaker that works, it still says that "no speakers or headphones are plugged in" can someone help me plz

    • Guy
      December 29, 2014 at 1:43 pm

      Hi Joseph,

      I'm curious, if you don't have a sound card, what are you plugging the speakers in to?
      Usually, if there is a plug for speakers, there is a sound card.

      If there is no sound card, the only fix is to install a sound card. Talk to your local computer repair store. Depending on how important sound quality is to you, you could spend from $10 to $200 or more for a sound card.

  55. Wendy
    December 25, 2014 at 12:07 am

    Hi my laptop speakers still play even with my external speakers connected that shouldn't be right should it ? I'm sure the internal ones have to cut out when i have external speakers connected surely ?

  56. jerdix
    August 28, 2013 at 1:58 pm

    i have a problem my computer.there is no sound from my computer and even if i put speakers on it,still has no sounds.i check everything,but still no solution..please help me..i dont know what to do.....

  57. Onaje Asheber
    April 23, 2013 at 9:52 pm

    Thanks a lot for the info. Makeuseof has some really good info that can be aplied.

  58. macwitty
    April 23, 2013 at 4:42 pm

    Bookmarked! Will go through it step by step when friends call and are desperate that they do not have any sound. Well, I can probably send the link to some but other becomes desperate that they are unable to read and check - they need someone to hold their hand

    • don
      March 15, 2015 at 8:56 am

      i have pretty much tried everything n still no sound

  59. Chris Marcoe
    April 23, 2013 at 3:56 pm

    This is great info. Too often, the sound is missed on a computer. But its pretty important to me.

    • Guy McDowell
      April 23, 2013 at 5:20 pm

      Thank you. We are terrifically unaware of how important sound is to us, until we lose it.

  60. Scott M
    April 23, 2013 at 10:36 am

    Great article.With myself its almost always the mute turning on accidentily.You are right about starting with the obvious.All electricians check to see whether the plug is in the wall before looking for another problem.

    • Guy McDowell
      April 23, 2013 at 5:19 pm

      Years of work as an instrumentation technician, electrician's apprentice, aircraft mechanic, and IT guy have ingrained that into me.

      If someone gets really upset when I ask them to check that, it is almost always the problem. ;-)

  61. Nevzat A
    April 23, 2013 at 4:34 am

    A forgotten headphone jack sometimes the source of no sound from speakers, LOL :)

    • Guy McDowell
      April 23, 2013 at 12:59 pm

      I only wrote that because...I've done it. I'm not proud of that fact, nor the fact it took me about a half-hour to figure out at the time.

  62. Elijah Love
    April 23, 2013 at 3:39 am

    Great article! There are, however, a couple of things you missed. In Windows 7 (and 8, I think), you can designate a separate sound device (internal laptop speakers, headphones, HDMI out, USB, etc.) for communication programs like Skype. When you go into the Sound preferences dialog, you can set a different device as your default communications device. However, if you change your default sound device or unplug USB and HDMI speakers often, Windows might start routing sounds for these to the wrong devices, and simply unplugging and plugging something won't help. It's a good idea to check the Sound preferences dialog (right click volume icon in tray, playback devices) and make sure Windows knows where sound is supposed to be going before checking the hardware. Another thing about Windows 7 is that applications can have independent volumes, and sometimes using a communications program (like Skype) will lower or mute the volumes of other applications (like Chrome and iTunes). In order to remedy this, you have to go into the full mixer (click [Mixer] at the bottom of the volume popup) and check the volumes for each program. This particular feature can be turned off under the Communications tab in the Sound preferences dialog.

    • Scott M
      April 23, 2013 at 10:39 am

      Nicely written.Thanks for the information about sound preferences.

    • Guy McDowell
      April 23, 2013 at 12:58 pm

      True, Audacity is also like that.

      I'm glad you mentioned that. This is exactly why the comments section is so important. We can all help each other out this way. Thank you!

  63. dragonduder
    April 23, 2013 at 2:48 am

    Good article! Another tip: back on my old Gateway laptop the sound would randomly go out for some reason and a reboot would only sometimes fix the problem. After tinkering with it for years, I discovered that going to Windows Services and restarting the service called "Windows Audio Endpoint Builder" would work 9 times out of 10. I always restarted the "Windows Audio" service too, just in case.

    • Guy McDowell
      April 23, 2013 at 12:56 pm

      I should have covered services in this article, but it was getting a little long winded already.

    • redmeanmachine
      December 15, 2014 at 4:09 pm

      Thanks Dragonduder! Learnt something new today! Normally I would jsut restart my PC. But thanks to you, I don't have to do that anymore, and I just need to restart the service!

    • lica
      December 22, 2014 at 9:14 am

      Thank you so much! I've been having problems with the sound for months, usually rebooting helped, but today that stopped working, I tried many things to no use and not even restoring the system worked, but I tried your solution and the sound came back :)

  64. Jeremy Garnett
    April 23, 2013 at 2:44 am

    If you're using Windows, don't forget to check the Services.msc, to see if the Windows Audio service has been stopped.

    • Guy McDowell
      April 23, 2013 at 12:55 pm

      Good call!

      January 6, 2015 at 11:20 am

      how to check?

    • raven
      March 19, 2015 at 2:03 pm

      thank you for that tip. i was in pc settings and i dont know what i hit..maybe something with the microphone...i went into msc and i saw that the audio was still running but i went ahead and restarted it and that did the trick...thanks

    • Kyle Christensen
      April 24, 2015 at 9:27 pm

      what a lying rip off