A Quick Fix for Nintendo Switch’s Unable to Connect to the Internet Issue

Ben Stegner 29-03-2017

Like any new product, the Nintendo Switch has launched with a few issues. Some owners have complained of the dock scratching their screens, while others have run into frame rate issues Fix Frame Rate Issues on Nintendo Switch With a Quick Tweak The Nintendo Switch has some great games at launch, but they've been affected by some frame rate slowdowns. Here's a quick setting you should toggle to fix some of those. Read More . But recently, a new error cropped up that prevents you from getting online.


If you’ve run into a message telling you that your Switch can’t connect to the internet because of a DNS error, it’s not actually a problem with your connection. For some reason, systems around the world have been encountering this issue, but it’s actually a simple fix.

You just need to reboot your Switch to fix this internet connection issue. Pressing the Power button on the top of the system or hitting the power icon on the home menu won’t do it, though. That puts the system into sleep mode, letting you instantly pick up where you left off next time.

To properly shut down the console, hold down the power button for a few seconds until you see the power menu. Choose Power Options. Here, you can choose to restart the system or power it off.

Once you’ve rebooted, you’ll be all set to jump back online. Only a few of the games available right now Which Nintendo Switch Launch Games Should You Buy? The Nintendo Switch is here! Let's take a look at all the launch games and see which ones are worth buying. Read More  have online play, and Zelda isn’t one of them. So thankfully, this isn’t a huge problem at the moment. Hopefully it didn’t prevent you from trying the Splatoon 2 beta during the past weekend, though.

Interested in the Switch but don’t have one yet? Check out our review Nintendo Switch Review: Play Zelda on the Toilet Nintendo's back, reinventing themselves after the dismal performance of the Wii U. The Switch is a combination of home console performance in a portable package – the best bits of the Wii and DS brands. Read More !

Has your Switch been affected by this issue? Let us know what you think of the system so far in the comments!

Image Credit: Kyli Petersen via Shutterstock, SimpleIcon via Wikimedia Commons

Explore more about: Nintendo Switch, Troubleshooting.

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  1. Khalil
    March 6, 2020 at 6:35 pm

    I've been having some serious problems with join people online, especially in smash Ultimate everytime I try to join someone it always gives me an error code, Unable to connect to other console(s), yet my Nat type is B how do I fix my problem?

  2. Hollie
    April 22, 2019 at 8:40 pm

    This did not fix the error for us. I rebooted, yes totally, and still can't connect. Is this a recent update problem? A bug? Can't look for a solution because it won't connect to update. What do we do now?