10 Netflix Error Codes and How to Fix Them

Georgina Torbet 23-01-2020

Netflix is a great streaming service with a ton of content to watch on all sorts of different devices. However, sometimes, you’ll encounter Netflix error codes that stop you in your tracks.


In this article, we’ve tried to round up some of the most common Netflix error codes, explain what they are, and how to fix them. So we recommend bookmarking this one in case you need it again…

1. How to Fix Netflix Error Code 11800

Netflix error - mobile playback

You’ll see Netflix error 11800 when there is a problem with the playback of your selected content on a mobile device. Usually, the error code will be accompanied by one of two messages:

    • “A problem occurred while playing this item. Try again later, or select a different item. Go to www.netflix.com/support for more information.”


  • “Cannot play title. Please try again later.”

This indicates that the information which is on your device is out of date or corrupted and needs to be refreshed. Typically, you will see this error on an Apple device like an iPhone, iPad, or Apple TV.


The easiest way to fix this error is to restart your device. This should clear out any old information used by the Netflix app and allow you to reload your content. If this does not work, you should update the Netflix app through the App Store.

2. How to Fix Netflix Error Code M7111-1331

This is an error which appears when you access Netflix from a browser, specifically from Chrome. Firstly, it may indicate you are using a link to a page which no longer exists (for example, if you use a bookmark to access Netflix). To fix this, go directly to www.netflix.com.

Secondly, this could be caused by an incompatibility with one of your browser extensions. Try disabling browser extensions to fix the error.

3. How to Fix Netflix Error Code F7111-5059

Netflix error - VPN in use


This error occurs if you try to access Netflix from a browser while using a VPN or proxy. As Netflix only has the rights to show certain content in certain countries, it restricts users from accessing content from outside of their home country. In the last few years the site has cracked down on people using a VPN to access Netflix.

This is annoying if you are using a VPN or proxy for security reasons rather than trying to change your region, as you cannot safely connect to the Netflix website. Instead, you have to disconnect your VPN or proxy and then refresh the page, or use VPNs that still work with Netflix Which VPNs Still Work With Netflix? Netflix is cracking down on VPNs, but there are a few that still work. Here are the best VPNs to use with Netflix. Read More .

4. How to Fix Netflix Error Code 10013

This error code arises when you are using the Netflix app and are trying to download an episode or movie while connected to a VPN or proxy. You’ll see an error message: “There was a problem with this download. (10013)”

To fix this issue, as with the one above, you must disable your VPN or proxy. Once it is disabled, you’ll be able to download your content as normal.


5. How to Fix Netflix Error (AVF:11800;OS:42800;)

Using the Netflix app, you can download episodes or movies to your device to watch when you don’t have internet access. However, sometimes when you do this you will get an error saying, “This title can no longer be watched offline. (AVF:11800;OS:42800;).”

This means that the downloaded file you are trying to watch has become corrupted or has been deleted or moved. Unfortunately there is no way to fix this if you don’t currently have an internet connection, as you need to re-download the file.

However, if you do have internet access then you can easily fix this error. Go to the Downloads section of the app by either clicking the arrow icon at the bottom of the app or by tapping the menu icon and selecting My Downloads. Now tap Edit in the top-right corner of the screen. Select the file that is not working and tap the red X icon to delete it.

Now re-download the episode or movie and you should be able to watch it without errors.


6. How to Fix Netflix Error UI-800-3

Netflix error - out of date information
Image Credit: jgryntysz via Pixabay

The Netflix error UI-800-3 comes up when you are using a device such as a Blu-ray player, Roku box, games console, smart TV, or Amazon Fire Stick. It indicates that the information stored on your device is out of date and needs to be refreshed.

This can be fixed simply by restarting your device. If this does not work, you can try signing out of Netflix on your device and then signing back in. Finally, if this does not work either, you can disconnect the device from your network, restart your router, and reconnect your device.

7. How to Fix Netflix Error 10023-10008

This error arises when a network connectivity issue affects your ability to download content via the iOS app. This usually happens when there is a block of some kind on the internet connection you are using. For example, if you are on a school or work Wi-Fi network, there may be a firewall in place which blocks streaming.

To fix this error, you should try connecting to a different Wi-Fi network.

Alternatively, this issue can sometimes be caused by having the incorrect time displayed on your device. Check your device’s date and time settings and make sure they are correct.

8. How to Fix Netflix Error 10025 or 30103

These errors occur along with a message saying, “Cannot play title. Please try again later.” This usually happens because your Netflix app is out of date. First, trying updating the Netflix app. If that doesn’t fix the problem, try uninstalling and reinstalling the app.

This error can also sometimes be fixed by restarting your device.

Finally, if you are using an HDMI adapter to watch content from an Apple device on an external display, make sure you are using one of the compatible HDMI adapters.

9. How to Fix a “Network Error” or Error NW-2-5/NW-3-6

When using an iOS device, you might see an error saying, “Network Error. A network connection is required to continue downloading.” Or on a device like a games console, smart TV, or Blu-ray player, you might see the error codes, NW-2-5 or NW-3-6.

All of these codes indicate a network connectivity issue which is preventing your device from contacting the Netflix servers. To fix it, first restart your device. If that does not work, try going closer to the source of the Wi-Fi to get a better signal, or use a wired connection instead. If this doesn’t work either, try restarting your router.

10. How to Fix an “Unexpected Error” on Netflix

Finally, one error you may see when using Netflix in a web browser is a message saying, “There was an unexpected error. Please reload the page and try again.”

To fix this, refresh the page and try again. If that does not work, try clearing your browser’s cache 3 Hidden Switches That Clear the Chrome Cache Instantly For optimal browser performance, you should clear the cache on a regular basis. Here are three hidden switches that let you do so without interrupting your workflow. Read More and browser history, or restarting your computer.

Fix Netflix Error Codes on Any Device

Using these tips, you should be able to fix the most common Netflix error codes on mobile devices, smart TVs, and web browsers. And if you encounter a Netflix error code we haven’t listed, feel free to ask for help in the comments below.

To learn more tips and tricks to get the most out of Netflix, check out the ultimate guide to Netflix.

If you’re ready to give up on Netflix, though, try one of these alternative streaming services The 14 Best Netflix Alternatives, Free and Paid In this article, we take at look at the best Netflix alternatives around. And there are a surprising number, both free and paid. Read More .

Related topics: Media Streaming, Netflix.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Jim Germann
    July 31, 2020 at 7:34 pm

    I have had Netflix for years but recently when I start app, error -1001 pops up

  2. Jake
    May 7, 2020 at 5:40 am

    I have error code S7706 and it says it’s from mindhunter

    • Rosee
      June 16, 2020 at 9:17 pm

      I always encounter error -1023 when im connected to internet then when i disconnect the internet, my downloads are gone. I dont experience this on my previous phone, my current phone is samsung a50s. Please help. Thank you.

  3. Joe biondo
    April 30, 2020 at 12:37 am

    I can’t access Netflix. I get error code -100 saying I have to connect to the internet. I am connected and other apps work fine. What do I do please?

  4. Yvonne l Harrison
    April 10, 2020 at 2:15 pm

    receiving Netflix error codes ; tvq.st,120 and tvq.st.131 what does this mean? and what do we do about them?