Productivity Windows

Mail vs. Outlook: Which Email App Is Right for You on Windows 10?

Dan Price 16-04-2019

Microsoft offers two email clients on the Windows 10 operating system—Mail and Outlook.


But what are the differences between Mail and Outlook? What are their pros and cons? And which app is right for your situation?

Keep reading as we try to establish which app is the best email client for Windows.

Is Outlook Free?

For you and other users, perhaps the most critical difference between Mail and Outlook will be the cost.

Mail is entirely free on all version of Windows 10; it is pre-installed on the operating system. Although Mail is a standalone app on your operating system, it actually comes as a double app called Mail and Calendar in the Microsoft Store. There is no way to install one without the other.

Outlook has been a paid app since it was first included with Microsoft Office way back in 1997. Today, it is distributed with Office 365 Personal and Office 365 Home. It is not part of the Office 365 Student package.


If you live in the U.S., the entry-level Office 365 Personal plan costs $69.99 per year.

Mail vs. Outlook: Using Email

outlook create rule

The most important aspect of any email client is—obviously—how it handles messages.

Naturally, both of Microsoft’s apps can do the basics, but if you dig a little deeper, there are some crucial differences between the two. Depending on the functionality you need from the app, they could be deal-breakers.


Of the two, Outlook is more feature-rich. This is a common theme across all the categories we’ll discuss.

For example, Outlook offers the ability to send emails as plain text, a way to clean up email threads, email categories, an Ignore feature, and support for IRM messages. That’s all absent on Mail.

Outlook also uniquely offers inbox rules, local email storage, and the ability to send emails from a shared inbox.

On the flipside, if you want to use a touch device, Mail is the better option. It offers customizable swipe gestures which aren’t a part of Outlook.


Accessing and Managing Your Contacts

people app windows 10

Beyond basic email management, two other essential features of an email client are the contacts and the calendar.

Mail pulls its contact list from the native Windows 10 contacts app—People. You can add your existing, Live, Hotmail, Gmail, Yahoo, Exchange, and iCloud accounts, and the app will automatically import your contacts and integrate them with your existing list. It’s easy to add other IMAP and POP3 accounts too.

You need to perform contact management tasks through the People app; there’s no way to edit contact details within the Mail app itself.


Remember, People also has the Pivot feature. It will show a list of all your recent interactions with each contact, including recent emails, meetings, and shared files.

In contrast, Outlook can pull contact details from your connected accounts, but also allows local storage on your computer.

Calendars on Outlook vs. Mail

outlook calendar tab

As mentioned at the beginning of the article, the Calendar part of the Mail app is part of the same root installation.

Calendars from all your connected accounts will be displayed, assuming you’ve granted the correct privileges. However, you cannot see the calendar from within Mail; you’ll need to open the Calendar app separately.

Even though it’s accessed via a separate portal, the Calendar app is by no means lacking in features. Once again, it doesn’t boast the professional-grade tools of Outlook, but it can handle CalDAV files and subscriptions to cloud-based calendars without difficulty.

The list of calendar features that are unique to Outlook is all aimed squarely at business users.

They include a way to propose new times for events, calendar sharing, the ability to open colleague’s calendars (depending on permissions), meeting forwarding, calendar publishing, calendar groups, visible information about each attendee’s availability, and even a meeting room finder. You easily sync Outlook with your Google calendar 7 Tools to Sync Microsoft Outlook With Google Calendar To sync Outlook Calendar with Google, you need good tools. We show you the best ones to keep both calendars in sync. Read More .

Furthermore, the calendar on Outlook is part of the main app; you can access it using the tab at the bottom of the window.

Do Mail and Outlook Integrate With Other Apps?

Mail doesn’t offer any integration with third-party apps. If you want to access services like Google Drive, Evernote, or Todoist, you will need to change to a different window. Importantly, there’s also no integration with Microsoft Office.

The only apps which are in any way “integrated” are Calendar, People, and the ever-improving Microsoft To-Do 10 Tips to Turn Microsoft To-Do Into a Serious Task Manager Microsoft To-Do has improved immeasurably. Use these tips to take a second look and turn it into a powerful task manager. Read More . In practice, the Mail app just includes links to them; they are still external.

Outlook is the opposite. Not only is there a seamless experience with other Microsoft productivity apps like Word, Excel, and PowerPoint, but there’s also a long list of Outlook add-ins available through Microsoft’s AppSource store.

For example, you can add Microsoft Translator, Salesforce, Boomerang, Trello, Dropbox, Zendesk, and a whole lot more. All the add-ins bring the respective app’s functionality directly into Outlook; you can interact with them without needing to leave your inbox.

Which Email App Should You Choose?

mail app main screen

It’s hard to deny that on paper, Outlook is the better of the two apps. It’s a business-grade tool that has considerably more features.

But more features don’t necessarily mean that the app is right for everyone. Even seasoned Outlook users would hard-pressed to find a use case for every function the app offers.

Indeed, Outlook’s complexity can be off-putting to many. Most people simply don’t need that level of detail (and the associated complexity that goes hand-in-hand with setting up all the extra functionality).

If your use-case is “normal”—and by that, we mean that you want a central hub for your email accounts and calendars but don’t run a network of users or a large business—the native Mail app is almost certainly going to meet your needs.

Home users should only consider using Outlook if they’re a self-confessed productivity freak. Professional users are the target market.

Learn More About Managing Email on Windows

The two Microsoft email apps are both great in their own way, but they are not the only show in town.

Several third-party comes have developed excellent email tools. If you want to learn more, check out our article on the best desktop email clients for Windows The 5 Best Free Email Clients for Your Desktop PC Want the best free email client? We've compiled the best email software for Windows, Mac, and Linux that won't cost you a dime. Read More .

Related topics: Email Apps, Email Tips, Microsoft Outlook, Windows Mail.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. MC
    July 2, 2020 at 3:02 pm

    Thank you for the comparison. It is exactly what I needed. Because of work from home, I am now using my personal pc a lot more than my work-issued computer and one thing that I was hesitating was to bring my work email onto my personal pc. Just did that using Oulook. As much as I like Mail's simplicity and the touch gestures, I need my calendar to be sync'ed with my colleagues work calendar and not lock myself in a corner with the Mail app.

  2. Wykednegel
    May 7, 2019 at 1:38 pm

    What about offline use? I download my email from Outlook to use offline when I'm not near a wifi connection. Does mail have this feature?

  3. Joe Rouzan
    May 6, 2019 at 5:59 pm

    One of the best explained uses of these two apps. very well written and understandable. The only question I have is should you keep both apps on your computer or would this cause conflicts?

  4. Henry S. Winokur
    April 23, 2019 at 1:00 am

    Proofreading has become a lost art. I wonder what they're teaching in school these days, 'cause proofreading is no longer taught. :-(

  5. John King
    April 22, 2019 at 7:51 pm

    Outlook is old, and sharing mail and calendars between a desktop, pad or notebook and phone is not simple or free. With Mail, etc. it is automatic with a Microsoft logon ID (Microsoft email address). However, Mail is pretty much unloved by Microsoft and lacks other features that most mail apps offer.

  6. Marco Sarli
    April 16, 2019 at 11:14 am

    Mail is very basic. One big problem,in my opinion, is the signature. Very limited formatting options and no possibility to add an image /logo to the signature made me search for other options. I keep using mail on my tablet .