iPhone and iPad

Is Your iPhone 6s Eligible for Replacement? Here’s How to Find Out

Nancy Messieh 07-12-2016

Apple recently announced that some iPhone 6s users may be finding their phones unexpectedly shutting down even if their battery is not low. The affected phones were manufactured between September and October 2015 and it’s extremely easy to find out if your phone is among those eligible for replacement.


Apple has created a page for iPhone 6s owners who can find out if they can get a free phone replacement.

How It Works

To find out if your phone is up for replacement you’re going to need your serial number. You can find this number by going to Settings > General > About. Here you should see all sorts of information about your phone: iOS version, Carrier, Model, and your Serial Number. When you enter the Serial Number into the site, Apple will let you know if you can trade your phone in.


To get a replacement, you can either go to an Apple Authorized Service Provider, an Apple Retail Store, or you can reach out to Apple Technical Support. Apple adds that if you have already paid for a new battery but believe your iPhone was affected by this issue, you should contact Apple for a refund.

While Apple is saying that this issue should only affect a limited batch of iPhones, it might not be as simple as that. According to The Next Web, a press release in Chinese from Apple explains that the battery issues may have been caused by a battery component that was exposed to air longer than it should have, prior to assembly.


In both the original English announcement and the Chinese press release, Apple does say that the problem is not safety related.

Have you checked to see if your iPhone is eligible for replacement? Let us know in the comments. 

Related topics: iPhone 6s, Troubleshooting.

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  1. Amy
    January 15, 2017 at 10:22 am

    I've had batter shutdown issues for a while now and thanks to this article just found out I'm eligible for a replacement. I plan on going to the Apple Store tomorrow. Thanks!

  2. Yoshi
    December 7, 2016 at 4:52 pm

    For my phone it says eligible but I haven't had the shut down issue.
    I don't mind a new battery though