Security Social Media

Why These 7 Industries Are Spying on Your Social Media Posts

Briallyn Smith 06-04-2017

On social media, you really never know who’s watching what you post. Despite this, many social media users have become cavalier with the information that they share online.


The availability of this information can lead to problems with friends, family members, and companies you didn’t even know were watching.

Companies want to sell, and they want to sell to you. The best way for them to turn you into a loyal customer is to gather as much information as possible about who you are, where you go, and what you like.

Enter your social media profiles.

Even just your basic information — such as your gender, name, and age — is ideal for targeted advertising Why Am I Seeing This Ad? How Social Media Ads Target You Every social media site out there shows us ads. But sometimes, those ads can get very specific towards you, often showing you ads that seem creepy and stalkerish. How do they do that? Read More . Add a few public images, some geo-linked Instagram posts, and an opinionated Twitter feed, and companies hit a goldmine of opportunity.

Who Is Watching You?

If you want to play it safe, assume everyone could be watching anything you post online. But if that feels a bit restrictive, you should know that these seven industries are definitely paying attention.


1. Hotels

Hotels put a lot of effort into impressing customers so they can gain exposure through word of mouth. Online, they use a technique called geofencing to collect information, allowing them to see every public post created within a set geographical area.

Using these posts from Facebook, Twitter, and Instagram, hotel managers can reach out in targeted ways to individual guests. For example, they may send a free room upgrade to a couple celebrating an anniversary, or offer a free spa experience to someone who receives a lot of social media exposure.

Hotels also use social media to reach out to people who mention the hotel chain (positively or negatively) in their posts. This starts a one-on-one conversation — and research shows a direct link to future bookings.

This might seem like a win-win for everyone involved, but it’s worth considering. Is a massage really worth being used for free advertising without your knowledge?


2. Standardized Testing Companies

In 2015 a New Jersey superintendent learned that Pearson (the standardized testing company responsible for numerous tests performed across the world) was actively monitoring student social media use.

Pearson reached out to the superintendent out of concern that a student shared a test question over Twitter (this was later proven to be false). Why were they monitoring student social media feeds in the first place, though? Especially given that this situation involves minors, it’s more than a little unexpected and concerning.

3. Insurance Companies

Insurance companies are known for being difficult to navigate. Check the wrong box on a form or use the wrong phrase in a conversation, and your claim gets denied. After all, if a piece of evidence can save your insurance company money, they’re going to make sure they use it.

Your social media profiles can act as that evidence (although this may vary slightly based on local laws). Even vague captions about your daily activities can be used as “proof” in contentious claims.


Many times this is done to prevent insurance fraud. Insurers use social media What Does Facebook Know About You? Why You Should Delete Facebook What does Facebook really know about you? One thing's for sure: if you want online privacy, Facebook is best avoided. Read More to see if someone claiming a serious injury is out running a marathon, or if a “stolen” object appears in a photograph.

But it can also be used less directly. For example, if someone posts an Instagram of reckless driving behavior, they may see consequences reflected in their insurance rates. As seen in the video above, something as simple as a photo of a beer can may have serious implications.

4. Landlords

Looking to move to a new place? You might want to do a quick scan of your public social media profiles first.

Especially in areas with competitive rental markets, landlords have the upper hand in rental decisions. The amount of information you provide on the average rental application (full name, date of birth, current address, current occupation) is often more than enough to locate you on social media.


If you are looking to rent, it’s worth examining your profile from a landlord’s perspective. Maybe hide any wild house party photos 10 Things You Should Never Share on Social Media Be careful what you share on social media because you never know when something could come back and ruin your life. Read More  and stop complaining about being broke on Twitter. These simple posts can be pretty illuminating for a landlord — and even if it’s not a true representation of your life, it could still cost you the contract.

5. Universities

Many students don’t realize that their online behaviors can have significant repercussions in their offline lives. Universities have a lot riding on the reputations of their students, and they aren’t afraid to cut ties when necessary.

It’s not uncommon for students to post photos that involve illegal activity (such as underage drinking), harassment, or sexual content online. With the popularity of geofilters, geotagging, and university-specific hashtags, universities are regularly associated with these activities — whether or not the students realize it.

Much of this monitoring comes from the university itself, but it can also come from whistleblowers within the student community. Other students may forward screenshots of private posts to administration, and offensive posts with angry commentary often go viral.

When a situation like this occurs, universities can react in a number of different ways to protect their brand. However, these social media posts (whether intended for private conversations or not) can also result in suspensions, expulsions, and/or police involvement.

6. Potential Employers

If you are currently on the job market, your social media profiles need to be squeaky clean.

It’s a good idea to Google your full name How Your Online Reputation Can Get Damaged & How to Fix It Protecting your online reputation matters more than you think. A single bad mention can ruin a job, a relationship, or your social standing. Here's why you need to guard it with online tools. Read More (along with any identifying information that you provide on your resume and cover letter). See what results show up, and edit your social media accordingly.

This level of caution shouldn’t necessarily end when you get a job. Much like students can lose their place at university, employees can also land in hot water due to an online mistake.  It’s always a good idea to keep your private profiles as secure as possible, and to use public social media profiles with caution.

In our connected world, it’s hard to know where to draw the line between your public and private life. As a rule of thumb, though, if you wouldn’t want your boss to read a post, don’t put it online. It’s really as simple as that.

7. The Police

To be clear, it’s not an inherently bad thing for the police to use social media. After all, crime takes place on social media Crime, Terrorism, and Security: The Dark Side of Social Media Social media isn't just cat memes and prank videos. Facebook, Twitter and Tumblr users can just as easily run into darker material distributed by technologically-skilled terrorist groups. What should you do about it? Read More and there’s no other way to investigate it! However, it’s still important to critically examine the way that police forces use social media to investigate and prosecute crime.

For example, social media can be a useful way to gather evidence surrounding a crime. This is especially true for public social media posts in an environment where a crime occurred. For example, if you took a picture of a crime scene minutes before a theft, your post could help to provide important contextual detail.

Many police forces also see improvement in their community relationships after developing a social media presence. They are able to interact with members of the community in real time by directly addressing concerns that they see trending in their local area.

But are other users’ photos and captions an accurate or complete summary of events? When do social media conversations cross the line into enticing someone to commit a crime? How do you ensure that police conduct social media investigations with a thorough understanding of social media culture? It’s important to consider all of these questions (and more) as police forces continue to develop their social media strategies.

Is This Approach to Gathering Information Ethical?

Technically, there isn’t anything illegal about the majority of the approaches on this list. But, much like someone rummaging through your trash or closely examining your personal belongings, companies spying on your social media posts just feels wrong.

Put in the context of ethics, however, the answer is a little more blurry. Many internet users believe that once something’s online, it’s fair game. This line of reasoning quickly leads to doxing 5 Life-Ruining Ways You Can Be Victimized Online The Internet is not as anonymous as you might think it is. If somebody wants to find out who you are and where you live, the tiniest bit of information can lead back to you... Read More , viral memes, cruel jokes, and cyberstalking.

However, most of your life happens in the public eye. People can easily see you walk into your home, buy groceries, or accidentally embarrass yourself in public.

Even though you put this information out there, the ethical norms of our society definitely don’t encourage an advertising analyst following someone around their neighborhood or grocery store.

In my mind, there shouldn’t be a distinction between information you share online and the information you share offline. Ethically, your life shouldn’t be a series of data points for corporations to consume at their own will, without consequence.

Sadly, a discussion of ethics is almost besides the point.

The fact of the matter is that there are people out there who do believe that anything on the internet is fair game — and, at the moment, it’s impossible to stop them. Even when something actually is a cyber crime, the damage is often done long before the guilty party is brought to justice.

Protect Your Personal Information Online

It’s definitely unsettling to know that everything you post on your personal pages can affect your life in such serious ways. Every individual will have a different level of comfort with how private their social media pages are. It’s okay to decide to continue sharing your posts and photos publicly, just as long as you are aware of who, exactly, could be watching you.

If you’re worried about your online presence after realizing what companies can learn about you What Happens When Social Networks Know Your Genetic Information? Consider some of the most information-powerful companies on the planet: social networks. What if they had your DNA? Read More from your social media posts, keep the following guidelines in mind:

  1. Think before you post. No matter how good your security settings are, friends can always take a screenshot of photos, videos, or text you post online.
  2. Privacy settings are there for a reason. Even if they aren’t completely fail-safe, privacy settings are still better than totally public access to your private social media pages! Keep anything even slightly edgy or sensitive locked away behind as many safety settings as possible. Public profiles should be free of nearly all identifying information and used with caution.
  3. Use social media features wisely. Tagging a location, using a fun hashtag, or using a “sign in with Facebook” option may seem fun or easy at the time. However, consider how these actions may deliver your information directly to companies who will use it for their own gain.

Do you know about another industry that follows social media posts to gain insider information? How do you protect your posts? Let me know in the comments!

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  1. meatface
    June 28, 2017 at 6:02 pm

    Government agencies use facebook to find people for various reasons. If your friends or employer are public they may get a phone call asking about the individual. You post where you live they will look through the local newspapers looking for articles and obituraries. They also use google to locate people as well.

  2. Naresh Singh
    April 29, 2017 at 8:07 am

    After updating my windows 10 in creators update I can't asses in YouTube and other social networking sites any one can help me in this

  3. Howard A Pearce
    April 6, 2017 at 4:59 pm

    "Companies want to sell, and they want to sell to you."

    So MUD is comparing this to slavery ? That statement is so overboard as to be laughable if not outright propaganda against business associations as opposed to other associations .

    " it’s still important to critically examine the way that police forces use social media to investigate and prosecute crime."

    Notice how the government in general is not mentioned - just the police. Again one gets the impression this is a political hit job where only the "evil" police might be the enemy but not the president or the congress etc - i.e government itself.

    "Many internet users believe that once something’s online, it’s fair game. "

    That's because the information is in the public domain and no longer private - unless one believes in the false view of intellectual property rights were people can actually own ideas and information.

    "Even though you put this information out there, the ethical norms of our society definitely don’t encourage an advertising analyst following someone around their neighborhood or grocery store."

    That may be true, but no one is violating the law or anyone's rights ! The last thing we want is the state determining our rights for us or writing new ones for us.

    "In my mind, there shouldn’t be a distinction between information you share online and the information you share offline."

    Then why did Obama pass a law for internet information that wasn't general for all information ?

    "Ethically, your life shouldn’t be a series of data points for corporations to consume at their own will, without consequence."

    Here we go with selecting only business associations as the evil empire - clearly a political statement for not considering the government or other associations as possible violators of our privacy rights.

    • Howard A Pearce
      April 6, 2017 at 5:08 pm

      "Then why did Obama pass a law for internet information that wasn't general for all information ?"

      I have the answer for my original comment
      Because Obama probably knew that would specifically run into constitutional problems of regulation and control of Freedom of Speech and of the Press!

      The government and most of its citizens have accepted that that the government may control and regulate other forms of communication like the internet though thru the FCC which violates the concept of Freedom of Communication, IMHO.

    • Briallyn
      April 6, 2017 at 6:46 pm

      Thanks for sharing your thoughts, Howard! It's always good to hear another perspective :)