Hotmail Is Dead! Microsoft Outlook Email Services Explained

Joel Lee Updated 09-12-2019

When someone refers to “Outlook,” what exactly do they mean? Is Hotmail the same as Outlook now? What happened to Hotmail? Does Hotmail still exist? Why are Microsoft product names so confusing!


Microsoft has undergone several product rebrands over the years, and they would’ve been good moves if the resulting product names weren’t so poorly planned. For example, “Outlook” can now refer to a desktop email client, a web-based email client, and an online email service.

And if that weren’t perplexing enough, we also have terms like “Hotmail”, “Live Mail”, and “Outlook web app” to worry about. Which terms should you be using? By the end of this article, all of your Microsoft email questions will be answered.

Microsoft’s Email Services

Next to Gmail, Hotmail was one of the world’s most recognizable email services. Back in 1997, when Microsoft had bought it from the original creators, Hotmail offered something unique from most email inboxes: independence from ISPs like America OnLine (AOL).

This version was called MSN Hotmail and it no longer exists.

Image Credit: Wikipedia


Fast-forward to 2005. Microsoft announced a new set of services and products that were designed to extend the user experience on Windows. This new suite was called Windows Live, which you might recognize in products like the now open-source Windows Live Writer and Windows Live Essentials.

Image Credit: Wikipedia

As part of this movement, Microsoft planned to phase out Hotmail and replace it with a new mail system called Windows Live Mail. But when beta testers complained about the change and how they preferred the Hotmail brand, Microsoft backtracked and settled on Windows Live Hotmail.

The Windows Live brand was discontinued in 2012. Some of the services and products were integrated directly into the Windows operating system (e.g. apps for Windows 8 and 10), while others were separated and continued on their own (e.g. Windows Live Search became Bing), and the rest were simply discontinued.



Around that same time, Microsoft introduced, which was essentially a rebranding of Windows Live Hotmail with an updated user interface and improved features. Many people incorrectly refer to this as Outlook Online. (There’s no such thing.)

To add to the confusion, existing Hotmail users were allowed to keep their email addresses but new users could no longer create email accounts with that domain. Instead, new users could only create addresses, even though both email accounts used the same email service.

So as of right now, is the official name of Microsoft’s email service, which was formerly known as Hotmail and Windows Live Hotmail.


Microsoft’s Web Email Clients

Back in the golden days, the Hotmail website was the web interface for the Hotmail email service. There was no brand mismatch. The services were one in the same. Whenever you said “Hotmail,” people always knew what you were talking about.

Things just aren’t that simple anymore.

In 2011, just one year before Microsoft discontinued their Windows Live brand, they introduced Office 365. At the time, Office 365 was geared towards business and corporate users, but was gradually expanded to include regular consumers as well.

Image Credit: Wikipedia


As part of Microsoft’s push for Office 365, they released a collection of web apps called Outlook on the web (formerly Outlook Web App) in 2015. This suite included four separate tools: Microsoft Outlook Mail, Outlook Calendar, Outlook People, and Outlook Tasks.

The important one is Outlook Mail, which is the modern analogue to the Hotmail interface from years ago. Remember how Microsoft rebranded their email service as Outlook Mail is the front-end while is the back-end.

As with, many people incorrectly refer to Outlook Mail as Outlook Online. (There’s no such thing as Outlook Online.)

To make it abundantly clear: Outlook Mail is the web email client while is the actual email service that Microsoft provides. You use the former to view the latter.

Microsoft’s Desktop Email Clients

Microsoft’s confusing brand strategy has also spilled into their desktop products. Up until a few years ago, “Outlook” always meant “Microsoft’s desktop email client.” But once Microsoft went crazy with rebranding, that term became overly complicated.

Outlook debuted way back on MS-DOS—even before Windows 3.1—but didn’t gain traction until Outlook 97, which was packaged as part of Office 97. With every subsequent version of Office, up to and including Office 2016, the Microsoft Outlook desktop client has also received updates.


This desktop version is sometimes referred to as Office Outlook, but the official name is Microsoft Outlook (or simply Outlook). You can see how that could be confusing given all of the different Outlook-related products and services now available, but that confusion isn’t just a recent thing.

Image Credit: Wikipedia

Consider the now-defunct Outlook Express, which was an email client that came packaged with Internet Explorer back in 1996. Despite similarities in name, Outlook Express wasn’t related to Microsoft Outlook (except that it was an email client).

Microsoft Outlook Express was succeeded by Windows Mail in 2005, around the same time that Windows Vista was released. This was most likely due to infrastructural differences between Windows XP and Windows Vista, which is why the two were similar yet Windows Mail couldnt’t be used on versions prior to Windows Vista.

Image Credit: Wikipedia

Just two years later, in 2007, Windows Mail was succeeded by Windows Live Mail. Remember how Microsoft wanted to rebrand Hotmail as Windows Live Mail? This product had nothing to do with that one. Hotmail became Windows Live Hotmail while Windows Mail became Windows Live Mail.

On Windows 10, none of the above-mentioned programs are relevant except for Outlook (which can be called Microsoft Office Outlook if you want to differentiate it from other Outlook-related products).

A Summary of Microsoft’s Email Products

If you got this far and your head is spinning, you aren’t alone. Microsoft shot themselves in the foot with rebrand after rebrand, and it’s almost impossible to keep up anymore. If you’re still confused, here’s a quick summary of what you need to know:

  • is the current name for Microsoft’s email service, which was formerly known as Hotmail.
  • Outlook Mail is the web app that lets you browse your email account. It’s part of the Outlook on the web suite of web apps.
  • Outlook (or Office Outlook) is Microsoft’s desktop email client. It can be used with email addresses or with any other email addresses.

Everything else—including Outlook Express, Windows Mail, and Windows Live Mail—are no longer relevant unless you’re using outdated versions of Windows.

Do you not like Outlook? Maybe it’s time to switch to Gmail. Here’s how to forward your Outlook emails How to Forward Your Outlook Email to Gmail Need to forward email from Outlook to Gmail? We'll show you how to import Outlook to Gmail and bring everything with you. Read More .

Related topics: Desktop Email Client, Hotmail, Microsoft Outlook, Windows Live.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Lynn
    June 15, 2020 at 7:52 pm

    Thank you! Thank you! I was so disgusted I gave up on all the confusing B.S. that was being changed and updated again and again. I personally didn't see much of an improvement and it was a waste of time, energy and frustrating for a common user like myself to keep up with all the name changes, etc. So I thank you again for explaining all of that in a way that I could understand -

  2. John Nye
    January 29, 2020 at 6:54 am

    A few months ago you could access Hotmail and Outlook email accounts on the Bing Web page (I still have a Hotmail email address). Now those links have disappeared and Bing appears to function only as a Web browser. What's going on over at Microsoft?

  3. Gail
    December 24, 2019 at 6:27 pm

    Excellent article! Yes, Microsoft has definitely dropped the ball regarding their email services with all the confusing changes and duplicate brand names. Thanks, this is REALLY helpful.

    • Lynn
      June 15, 2020 at 7:53 pm

      I agree!

  4. Web
    October 13, 2019 at 11:32 pm

    Microsoft has undergone several product rebrands over the years, and they would’ve been good moves if the resulting product names weren’t so poorly planned. For example, “Outlook” can now refer to a desktop email client, a web-based email client, and an online email service. And if that weren’t perplexing enough, we also have terms like “Hotmail”, “Live Mail”, and “Outlook web app” to worry about. Which terms should you be using? By the end of this article, all of your Microsoft email questions will be answered.

  5. Online
    October 7, 2019 at 3:25 pm

    Microsoft has undergone several product rebrands over the years, and they would’ve been good moves if the resulting product names weren’t so poorly planned. For example, “Outlook” can now refer to a desktop email client, a web-based email client, and an online email service. And if that weren’t perplexing enough, we also have terms like “Hotmail”, “Live Mail”, and “Outlook web app” to worry about. Which terms should you be using? By the end of this article, all of your Microsoft email questions will be answered.

  6. mike
    September 23, 2019 at 9:25 pm

    I think they both suck for spying and steering users. I am trying to find one of the "also ran" alternatives to see if they are better; something like DuckDuckGo, which is better than Bing, Google and the whole lot.

  7. Sivan Dvir
    September 18, 2019 at 2:28 pm

    Many of Microsoft email users (outlook, hotmail, etc) are moving to Spike - Conversational Email ( that has all features of messaging and email in the same modern client - available on all platforms: iOS, Android, MacOS, Windows and web - All my team are using it and we are much more productive.

    It's not an ad or a spam - just a warm recommendation.

  8. Larry
    September 14, 2019 at 12:52 pm

    HOTMAIL.COM ...Still use mine

  9. Cal
    August 24, 2019 at 4:43 pm

    Naming confusion aside, Outlook Mail reads fast and I like it for that quality.
    I use gmail which forwards to Outlook Mail. I pick which to give out depending on exposure vs redundancy. I almost never open gmail, cause OM reads faster.
    I open gmail if I'm having a search issue.
    I wish OM would offer sort-by-subject, and one-line compact view.
    To get those I open Thunderbird which lets me plow through several hundred that stack up in junk, and eliminate duplicates from calendar notifications using subject sort. I use Google Calendar as a to-do list with tailored repetitive notifications to gmail (which forward to OM). Tbird is laggy compared to OM for reading, but faster for manually scanning and purging.
    Tbird offers a compact view that shows THIRTY emails per page view, each on ONE LINE, where OM shows 3 lines per email, a waste of space IMO.
    Tbird search WORKS, where Outlook seems non-functional to me.
    I just tested Gmail search and it worked well back to my acct inception in Mar 2008.

  10. Tom
    August 20, 2019 at 4:22 pm

    Is there a way to find out when I created my hotmail/outlook account? I think it was almost 20 years ago in 1999 when I did it in college. Thanks

  11. Nyorie
    July 8, 2019 at 11:20 am

    Many thanks for this article. I was quite confused about Outlook and Hotmail. This has clarified everything for me.

  12. G
    June 27, 2019 at 1:20 am

    I have always hated whatever was Outlook (mail); was forced to use it at work for some things; never have and never will for personal or home use. I had a Hotmail account before Microsoft had anything to do with it; Have been using gmail for a long time and will continue until they screw that up too. Current updates to gmail have made it slower and more complicated. More updates could cause me to stop using email altogether!

  13. Florine
    May 29, 2019 at 2:23 am

    I am so confused. Yes i’ve Been w/hotmail frm day 1. I’ve been having problems lately receiving my mail frm 6 days ago. Wat is as compared to n wats more confusing is none of my Passwords work - frustrated n don’t know wat to do!!!

  14. Mike Beaulieu
    May 19, 2019 at 10:55 pm

    Thanks Joel, very good article and recap of Microsoft email clients progression, or should I say regression instead.

  15. Mike Beaulieu
    May 19, 2019 at 10:08 pm

    I have been sick of Microsoft changes for many years, I would say probably 20 years. Microsoft gobbles up any good software out there and makes it own, but then everything goes downhill from there. They had a good OS in Windows 7, it was solid but they were coming out with their own brand of tablet and laptop and they needed to modify the software to accommodate their products and on top of that, they were bringing onboard Office 365 which requires a subscription. The email clients that they have renamed and redesigned over the years is a very good example of Microsoft unsettlement. A person barely has time to get used to an App in Windows, that it all of a sudden is changed for new one.

  16. Mary
    May 13, 2019 at 1:55 pm

    If I create a new email account in Outlook or Gmail, how do my current Hotmail contacts and files get forwarded or are they all lost? I already completely lost an account when Yahoo and At&t parted ways, and was told I have no way to get my contacts or files back!

  17. John Elliott
    May 13, 2019 at 11:34 am

    Hello, Intriguing article BUT when I tried to use my ancient Hotmail account in France last year it was migrated to Yahoo with all the supporting text in explanation, no reply to queries.
    Probably time to set up 2nd gmail account!

  18. June Anderson
    May 7, 2019 at 3:14 am

    This is a great article giving the best information for the differences between: Outlook,, etc. Thanks a whole bunch. A+

  19. Stephenie
    March 9, 2019 at 12:20 pm

    Regina Jones is correct....
    I too received a notification from Google that my Gmail account would be terminated as of April 1st of 2019. They will no longer be supporting or offering FREE consumer email service and all accounts will be terminated. Google is offering a compiled profile file for it's current clients to download, however they don't tell you how to upload or transfer the file up to another email provider or which one it will be compatible with.
    Google email service ( gmail ) is being terminated... and the current 2019 Reviews of Email service providers and Ratings for 2019 posts online are not telling or warning consumers about it with gmail termination only one month away as of this posting.

    • Mike Beaulieu
      May 19, 2019 at 10:12 pm

      False news, my Gmail account is still going strong and I have never received any such information that my account would be discontinued. The Google Plus was the feature that was being terminated.

  20. Regina Jones
    February 5, 2019 at 5:02 pm

    Aren't they getting rid of gmail. Or I'd that false info.

  21. craig whitehead
    December 7, 2018 at 7:34 pm

    I just signed up for an account, so its not dead.

  22. Lenna
    October 6, 2018 at 6:56 am

    I have email accounts with and why do I keep getting messages that some of my emails folders are not right . Can I not use because most of my contacts have my e-adress?

  23. Sam
    October 1, 2018 at 7:15 am

    Yes, gmail is good. I also used MS outlook 2007 until recently when when I tried to re-instal office 2007 on my new laptop. Microsoft refused to allow activation, citing 2007 no longer supported. Well, when I bought Office 2007, the contract did not say one day I would be refused activation. I feel I am ripped off.

    That is why I am looking for alternative. The only downside using gmail is that I cannot browse my emails offline. Is there another alternative?

    P/S: Unfortunately I am using Windows 10. My next one will not be Windows anymore.
    Byebye MS. You are so arrogant and dictatorial.

  24. Theo Booyens
    August 12, 2018 at 10:41 am

    How the hell do I access my hotmail account?????
    At my previous job we had outlook and now when I try to sign into what used to be my 'Hotmail account' with my 'Hotmail Password' it keeps telling me I'm using the wrong password because it keeps thinking I'm trying to sign into my old job outlook account. How is it possible that Microsoft can get it so wrong. Why tamper with something that has been working very well until now?
    By the comments below I can see I'm not the only one feeling this way either.

    • Mike Beaulieu
      May 19, 2019 at 10:18 pm

      I personally have ceased to use my Microsoft related email accounts, they are constantly sending a verification email. They are just a pain in the rear end these days. I have started to migrate all my accounts using Hotmail, Live Mail, Windows Mail, towards Gmail. Less trouble this way. I plan to eventually close all my Microsoft related accounts.

  25. Cindy
    July 28, 2018 at 3:29 am

    This article is totally confusing. I still use Hotmail. Works as well as ever.

    • junglepac
      August 8, 2018 at 6:26 am

      I'm totally confused!
      I don't know where my hotmail account has gone and I can't seem to find it anymore.

  26. Joseph
    July 26, 2018 at 11:40 am

    When needing to canvass for an email from one of my Outook folders, it keeps reloading, making it impossible to retrieve files beyond what I can see before scrolling down! Problem/Solution?

    BTW - System is Windows Vista 64bit, 8GB Ram

  27. Sami Fuller
    July 25, 2018 at 8:33 pm

    I forgot I had Hotmail acct. And when I got it re-instated, I see it is TOTALLY different and can't figure it out. Like how to delete multiple emails or delete junk mail. And what happened to my contacts? All are gone except my brother and 3 friends. I bused to have over 100 contacts. This is on my Alcatel Android phone. The print is so small as to be unreadable. HELP!!!!! BTW, I'm switching to Linux on my laptop!!!

  28. someonesomewhere
    July 25, 2018 at 9:06 am

    I just posted, but it didn't display! Where on earth is it?

    • Lynn
      June 15, 2020 at 8:14 pm

      Same with me!

  29. someonesomewhere
    July 25, 2018 at 9:03 am

    I remain confused after reading the above. I.E. is Outlook.Com? =or= Outlook Mail? an Online email-service similar to the way Gmail or Yahoomail were long-long ago (in conservative times) before the onset of their invasive tactics? I'm desperate to bail out of YahooMail due to Peeping-Tom-OATH taking over, and i'm in a panic.

  30. Barbara Brooke
    October 6, 2017 at 7:51 pm

    All of a sudden all this changed. I despise it. I don't know what to do or where to go but I want out of this stupid site. This is awful. Help?

  31. John Doe
    September 13, 2017 at 10:46 am

    After many years I wanted to login to Hotmail. What can I tell, except how surprised I was after logging into Outlook to see that all my Hotmails are gone! This is quite harsh even by Microsoft standards. Based on a quick round on Google, I'm not alone with this issue. Thanks a lot Microsoft, well done!

    • Karen Calvert
      October 10, 2017 at 1:02 am

      This is happening to me right now! I've always had 1 email address and it's been hotmail. I am missing 13 years worth of emails as I was trying to search for some very important information that I knew I had in email form. For the last 4 months I have been trying to get support from their many varied support platforms and they have been giving me the scripted run around and I have been tearing my hair out in frustration. Now googling anywhere I can think of for information. I can't have lost 12 years worth of emails!

    • lb
      December 12, 2017 at 9:23 pm

      I'm with you on this one! I too want a reliable email provider that will retain the domain name. The idea of constantly changing my email address forever frosts my behind. I haven't moved residences as often!

  32. John
    August 23, 2017 at 9:27 pm

    Thanks for a brilliantly clear article on this subject!

  33. Lisa
    August 13, 2017 at 2:14 am

    I just now, August 2017, opened a hotmail email address account. When you're registering for an outlook account, there's an arrow on the right side (end) of the box for "username" that says "". You click on it and you can choose if you want. I'm in Canada, but that shouldn't matter. I wouldn't think so anyway.

  34. steve miller
    August 8, 2017 at 12:32 am

    I don't know if the outlook I'm using is from windows10, office365 or what and if its pc based or web based. One of the last updates to windows 10 screwed up my contacts such that the first 50 only have phone numbers and no names. Then a bunch of them have names and email addresses but no phone numbers.

    • Mike Beaulieu
      May 19, 2019 at 10:47 pm

      I encountered the same problem this week. When exporting your contacts as a CSV, open that CSV in Excell, from there you can save the file in different formats. I believe the MS-Dos CSV is the one that works, can't remember for sure which one I used but one of them worked well. Trial and error is what you'll have to do, but you will recuperate all your contacts. Have fun.

  35. Chee Mee Ling
    July 17, 2017 at 12:04 pm

    Here's a thing, I've created a hotmail account before. Then it was used for a social media account called Facebook. Mind you, I never received any notice in my hotmail account about these changes from hotmail to outlook whatsoever. My problem started when I've recently change a new device, redownload all apps and I can no longer access to all my apps and stuffs because I can relogin with my only password. I've never changed my password for my wholelife. All the recovering my account process need to be either through my hotmail account or phone number. And when I do try to access my hotmail account, all they said is my account doesn't exists? How is that even possible? Facebook needed an email confirmation from my hotmail account in order to activate it and be used. If my hotmail account does not exist in the first place, then my Facebook account will never be exist for all these years. Are you guys really going to just shut down all hotmail accounts and leave us in despair? I've tried to recreate my hotmail account, using the same name, same email address, same account info. And it did not receive even a single email when I'm trying to recover all my social apps and stuff. I'm so disappointed in this. I mean it. Even my daughther Yahoo account been using for 10years and never have encountered any problem. And I've created a hotmail account since 2011 onwards and I now, no longer have access to my account and recovering process only end with a notice of "this email you've entered does not exist". Fix it please.

    • Mike Beaulieu
      May 19, 2019 at 10:25 pm

      I have recently changed my Facebook login account for my Gmail account. You can do this by 1st: adding a new email in your Facebook account by going in the Facebook setting, Then you can make that email your primary email, next you remove the email you can't login into anymore.

  36. Brent Myers
    July 11, 2017 at 2:05 pm

    You did away with my hotmail and log in. why i don't know, this makes no sense. I have no confidence in micro soft any more, the world needs a new operating system. i guess i will have to move to apple. for my next lap top and desktop...........can't get to my email any more pass word won't work and i don't want to change it. window 7 user soon to be a not user.

  37. evennewerbie
    June 28, 2017 at 9:28 pm

    Oh dear, I have always been using what I still call Hotmail, though I picked up it's called outlook as well. I changed from windows to mac. In Mac I have an email, hotmail plus I think a couple of others, whole system called Mac mail, I don't understand what parts of it are Mac and what parts are Hotmail. Completely confused. To better organise it, I had been trying to give it Rules - and going mad doing it. All the instructions from everywhere were telling me to use something called the Home Tab and Rules, neither of which show up on my system.

    Is it simple to change over somehow? (Obviously I want to keep my Address)

    Actually rather then revolutionise my system and try to do complicated things which will surely go wrong whilst I'm short of time and so I will be cut out of all e mail , I just want first for another urgent reason to introduce the rule that will automatically put certain arriving Mails in the box I want. So is there a workaround to arrive at and impose new Rules without changing my whole system?

  38. Teja Kommineni
    June 27, 2017 at 10:27 pm

    thanks for the info

  39. Sissy
    May 26, 2017 at 4:32 am

    It's B.S.. I had a hard enough time trying to remember my email and password and now it's telling me that my email is already in use. Thanks to who ever thought this up. Have you nothing better to do with your time, brains and money. Thank you I have lost important information that I had saved in my folders. Yahoo looks better all the time.

  40. Richard
    May 16, 2017 at 10:39 am

    Please help me out. I am an old fogey who struggles with anything to do with computers. I am still using Windows Vista which I know is out of date and needs to be replaced shortly however in the short term I need to send some emails. I have tried to open outlook for the first time in quite some time and whilst I can see my emails they are all greyed out and inaccessible. Can someone tell me if Outlook is no longer available within the windows vista system. Please excuse my terminology but I would like to know whether this problem is short term and something I can sort out myself.

  41. Terry
    April 12, 2017 at 2:32 am

    when my account went from hotmail to outlook half of my email addresses for friends and family did NOT carry over. How do I get them back?

    • jay nicotelli
      April 17, 2017 at 7:56 pm

      The "new" Outlook is complete garbage. The layout is amateurish, the font is terrible, needed user options are negligible, sending and receiving mail reliably is OVER, syncing folders is hit and miss, added accounts show as active but do not actually work. I could go on ad nauseum but it really is like a bunch of beginning programmers were put in a room and told "figure it out and if you can't, roll it out anyway". If this is the best MSFT can do i would short the stock once this Fed inspired hydrogen balloon of a stock market starts down the road back to reality.

      • Janet Laury
        April 22, 2017 at 6:18 pm

        Jay, right on!! the garbage we are seeing now as outlook express mail is worse than anything I've seen any where and called e mail. it is worse than sloppy, it is worse than amateurish!
        my god! a group of 5th graders could have done better. quit . stop do not attempt to fix it! through it out!!! bill has lots of money, do it right !!!
        J. Laury Ho, TX

    • Janet Laury
      April 22, 2017 at 6:27 pm

      You have found out how to run this company in to the ground. "Congrandulations. "
      I hope the investors are happy with you.

  42. Traci Elliott
    March 26, 2017 at 1:18 pm

    Hi there,
    I recently tried to access my hotmail account. I was prompted to login via outlook - I had heard that outlook was taking over hotmail so proceeded - I was given a "new " email address - that was gmail? it was my gmail account? which still exists. now I have an outlook account but none of my old emails are in there? and this account reads from gmail when i compose an email but the emails do not arrive when I send them and incoming emails addressed to hotmail see to also dissappear? incoming emails sent to gmail go to my gmail account and do not show up in my outlook account - even though when I compose from my outlook account it shows me that I am composing from :gmail. WTF is happening? :)

  43. Judy McPhee
    March 6, 2017 at 11:13 pm

    How do I get rid of the 'live: ' before my name in my hotmail address. When I receive or send mail it says 'live: ' then my name which I find very annoying!

    • Susan Thompson
      April 1, 2018 at 12:03 am

      Tis the warning you are next, but for right now you are still alive. Sorry I feel your agony?

  44. Bob Taylor
    February 20, 2017 at 1:35 am

    Hi, I've been using Gmail for many years now and are completely organised. I do have an Outlook account that originally came with the computer, but that's just a laugh I don't really use it.

  45. Gary O'Brien
    January 10, 2017 at 11:19 pm

    We just got this system and it won't give us access to the desktop unless we sing in with their live mail.
    It is a pain.
    How do I get the system to just come on without all of this crap!

  46. Deborah Storck
    December 7, 2016 at 2:56 pm

    I am having the same problems everyone else is. I have 2 hotmail addresses that I can't access. I have tried to login and keep getting the same stupid "that email address doesn't exist". Thank you Microsoft, you pay people big money to do shit like this.


  47. Steve Gregory
    December 3, 2016 at 4:38 pm

    My head hurts but very informative, thank you. I've just given Hotmail the elbow and gone over to Gmail. Much easier than trying to work out how to sort out all the problems that I now have with Hotmail, sorry Outlook Mail or Outlook eMail etc. Since Microsoft decided to migrate my to the new system I've been unable to view photo attachments. Trying to sort this out with Microsoft has now taken me two months and it's still not sorted. There is also the Mail Desktop App which comes with 10 and syncs with Outlook Mail. Apparently Outlook uses a different service to view attachments which does not work. Tried to add an alias which is impossible with new Interface and ended up causing a security alert on my account and will be able to change in one months time. And these idiots at Microsoft get paid for bringing total confusion to the masses.

  48. Lianne who is sick of corporate bs
    November 19, 2016 at 4:16 pm

    The new Outlook versus Hotmail is crap!!!! I am slowly changing everything over to my gmail account. It is sending contacts I have to a junk mail folder, it will not allow me to block some email addresses (gives the bullshit excuse, email address doesn't exist.) if an email address didn't exist, how in the hell did it make it into my inbox, but my legitimate senders are being marked as spam. This program is garbage. Next system is definitely an Apple. So done with Microsoft. I loved my Hotmail and had it since the beginning. If your goal is to lose customers, you are doing an outstanding job. Google thanks you!

    • Mike Beaulieu
      May 19, 2019 at 10:29 pm

      You are so right.

  49. Annie Revie
    November 9, 2016 at 4:53 am

    I found your history of Outlook helpful. Now I know where it fits in. Thanks. Now I need a little help to find my way around Outlook as it is now our only email package.

  50. Carol
    October 28, 2016 at 2:49 pm

    I am so upset with this new system. I can't find my work folders and after having stored over 100 puppies that we have fostered in a file with pictures in special folders they are now gone!! This isn't just stupid it is really heartbreaking to me.

  51. Richard Bottoff
    October 26, 2016 at 2:30 pm

    I much prefer the old Hotmail, do not like the layout of outlook. FIX IT!

  52. Matt
    October 23, 2016 at 4:09 pm

    Thanks for the clarification, Joel.

    The confusion hasn't ended though, not for me anyway. There seem to be different versions of "" as of the 2nd half of 2016?!

    For example, this M'soft page ( talks about connecting (older) Outlook clients to "" anno 2012 (by use of a patch/plugin called the "Outlook Hotmail Connector"). As the owner of an older Outlook client I installed the "connector", but only ran into problems connecting to the 2016 . After reading a lot of more pages it turns out that the recent is a fundamentally different service than the earlier one (e.g. Exchange ActiveSync instead of DeltaSync). What wording differentiates between pre and post 2016, is it "Office 365 Mail"?

    Then there is "Outlook Anywhere", a way to connect Outlook clients to the current (?) using the Exchange protocol, I believe (e.g. or

    Cheers. M.

  53. Jan A.
    October 14, 2016 at 7:23 am

    Nice article.

    Confound it - and thats apparently the guiding principle that Microsoft apply to all of their work. I've had my Hotmail since 1998. At some point I even added a subscription for it, which I kept until 2012 where I had a switch of credit cards and erm.. That subscription service was apparently dismantled. Since then each new upgrade has been a very convincing and unwavering leap towards the Abyss. Windows 8, which is completely off-topic, was the light at the end of the tunnel even though you had to spend a few minutes replacing the Start menu with an actual menu and flip a few switches to turn off the Tablet mode, but it was apparently not where they wanted to be. Windows 10 is a giant leap backwards, downwards, free fall to the bottom of the bottomless pit, I guess. It's not getting any lighter or anywhere I would define by anything else than nowhere. And now this.. I've already been spending more than an hour trying to read a mail from last week. Every time I scroll, a little or a lot, I get the void, that big empty space in my face and always too much. I hate Google, but at least their mail client works a little better, unfortunately that beast is as useless and bloated as their search engine and I just can't get used to the break away from freedom even though it's been gone for so many years. I really like choice, but for some reason everything is dumbed down and stupe.. stu.. stupefaction.. stupendous.. stupid.. stupidity.. stupor.. ???, ?????????. All useful words and together they are like the.. Erm, I mean a fellowship of the ring, but I need the ring itself. Nostalgia and old bad habit keep me going back to Hotmail, which is actually Outlook and now not even that anymore. If the Sun went Nova I would be like: Pfttttth!! Been there, done that. Go away. Well.. not that big really, not even close, but I liked the idea and your own personal imagination has never been as important as now.

  54. Exhausted
    October 8, 2016 at 7:42 pm

    The latest Outlook change of w/s design and structure is a pain in the neck. It's totally incoherent, the pages too pale, and poor structure means you have to hunt around for Inbox mail, and the rest. I could go on. What was wrong with the previous Hotmail?

    Overstressed, UK

    • Deborah Storck
      December 7, 2016 at 2:59 pm

      What was wrong with the previous Hotmail? One word, NOTHING.

  55. CJ H
    October 7, 2016 at 12:02 am

    I liked the old way of finding data using the Go To…(certain date). I used this often. I liked hitting a delete the page box at the top of the page to quickly tidy up the inbox. What the…. heck? Can't use this. Too messy, to difficult to use folders, too, well, stupid. I will DEFINITELY be looking for another email provider!

  56. audrey
    September 17, 2016 at 3:00 pm

    I logged into my hotmail account and I'm in outlook but NONE of my email is there. How do I get my email that was in hotmail?

    • Joel Lee
      September 27, 2016 at 5:10 pm

      I'm sorry Audrey, I've never run into that problem. You find better results by asking the support team over at Hotmail /

      • Sarah
        November 6, 2016 at 9:10 am

        Okay where are my thousands emails??????? Where? I went there and is all empty.

        All my emails since 1997!!

  57. K Patel
    September 16, 2016 at 10:16 pm

    Above article is the best way explained,
    Hotmail, to Outlook - front engine to to rear Guard Man.

    • Joel Lee
      September 27, 2016 at 5:09 pm

      Thanks K Patel, I'm glad you found the explanations useful. :)

  58. Not Happy At All
    September 14, 2016 at 11:08 am

    My hotmail template changed in real time - I thought someone was taking over my computer - on 11 September 2016.

    Now I cannot discern a junk mail the connection with Microsoft Outlook 2010 has been severed.

    I prefer hotmail.

    • Joel Lee
      September 20, 2016 at 12:47 am

      Wow, that must've been confusing to have everything change in real-time, haha. Have you switched to a different email service then? If so, which one?

  59. Uh-uh
    September 13, 2016 at 7:49 pm

    Outlook is now, by far, the most useless of my email accounts.
    It's a good thing I started driving people to my other email address years ago!

    You dun goof'd, Microsoft. Goof'd.

    • Joel Lee
      September 20, 2016 at 12:47 am

      The recent change seems like a big misstep on Microsoft's part, according to user reactions. Which email services are you using instead, Uh-Uh?

  60. KS
    September 12, 2016 at 7:23 pm

    Yesterday my, signed in through home page, looked the same way it always has. Today, the template totally changed. I don't like anything about it. The font is light, the organization of topics or headers in the left hand vertical pain is different. The right message oain looks different. It appears as if some command or button was accidently hit to cause this change. Please tell me how to get back to my original display for my email at, Thank you.


    • Joel Lee
      September 14, 2016 at 3:41 am

      Hi KS, I don't think it's possible to revert the web layout of It is what it is, unfortunately. Is it so bad that you might consider switching elsewhere?

      • JingYuxiu
        September 30, 2016 at 11:45 pm

        It is. Why do they keep doing this? Do they really never think of the users?

  61. Rhonda
    September 12, 2016 at 5:00 pm

    I don't like the new My Junk mail folder is now in alphabetical order with all my other folders and not at the top on my iPhone. Moving emails to folders is still good on iPhone but on my desktop I have to go through three steps to move a file to a folder instead of the one step it used to be! The new format is harder to read on my desktop too...Overall, I would say it is a dismal failure in how they have changed

    • Joel Lee
      September 14, 2016 at 3:40 am

      On the one hand, it's good of Microsoft to give all of their apps a unified look... but yeah, if you don't like the look, then it really sucks. Sorry to hear that the new look is hard to read, Rhonda. Are you thinking of switching to something else?

      • Gail Hathaway
        October 22, 2016 at 2:27 am

        This email explains everything, you people went for "looks", and totally ignored function. This is the most ridiculous mess I have had the misfortune to deal with. Form should follow function, not function follow form. I am changing my email. I have given up trying to deal with you incompetent people.

  62. Connie Soch
    September 12, 2016 at 12:46 am

    I am getting alot of junk mail in the last several days. These are the type that I have not seen before. I haven't changed any settings so what has changed?

    • Joel Lee
      September 14, 2016 at 3:38 am

      Hey Connie, have you signed up for any new accounts lately? If so, it's possible that your email address was collected and sold to spammers. Or if your email address was ever made public, it's possible that a bot scraped your address off of the internet and added it to a list of emails to spam.

      Other than filtering everything to your junk folder or starting a new email account, I'm afraid there isn't much you can do after the fact.

  63. julia mccown
    August 26, 2016 at 1:43 am

    I now have no e mail account and assume that I can have no e mail account..........I have had no warning and now have no idea what to do? J

  64. Fran
    August 19, 2016 at 11:09 am

    Awful! What's happened to the check boxes so you could select a number of emails to delete? The navigation is clunky and the font way too big so you can't look at a long list of emails. What a nightmare. Why do they have to keep changing things that work fine?

  65. Denzil
    August 15, 2016 at 11:34 am

    Look at all the comments and see how many people are unhappy and if that makes you happy I feel sorry for you

  66. Natalie B.
    August 14, 2016 at 4:10 pm

    sadly outlook is so expensive, so I agree with the recommendations below, I use and then I connect it to outlook email client and it works perfect, I can use the webmail interfase too because it works in all devices. it is perfect for us and our customers,I endorse it.

  67. Manuel
    August 14, 2016 at 5:32 am

    how do i retrieve all my messages?

  68. apa
    August 12, 2016 at 3:27 am

    address book doesn't identify names just the email address.
    This will not work for our small non-profit.
    This has taken countless hours to try to work around.
    Microsoft should be ashamed of itself.

  69. no
    August 7, 2016 at 1:38 pm

    This new layout absolutely sucks. Hotmail was so easy to navigate and it did what was needesd. This outlook looks dreadful and way too busy for the eye, and as other people have mentioned prior it has lost a number of useful functions. Why mess with stuff that doesn't need it?

    • gerinator
      August 21, 2016 at 1:08 am

      Totally agree with 'no'. Further, performance is degraded. Maybe they're about to spring something else on us that will improve things - da ya think?

  70. Steve
    August 2, 2016 at 5:31 am

    It seems impossible for Microsoft to use their brain. People are using the same layout for years, and Microsoft simply changes everything. Now you loose a lot of time searching for stuff. It's not logical anymore. Just like the changes made in Office. It's so annoying, I destroyed my laptop at work out of pure anger, having to search for everything and cannot finding it.
    My email addresses in Hotmail are also mostly gone, because Microsoft decided to only save the email addresses that were liked to a telephone number, because they assume that in the "people" tab you only have people that you need to call ?
    Lost most of my contacts because of this.
    Thank you very much Microsoft (sarcasm... recognize it !)

  71. Ella
    July 28, 2016 at 10:34 am

    I hate the new look, cannot find anything, cannot mass delete on andoid, the old style was clearer. Not flipping happy

  72. Lynda
    July 27, 2016 at 3:15 pm

    There are things I like better about Hotmail, and there are things I prefer having seen Outlook in Office 365. That being said, what I despise is that they don't communicate so that I can't clean up my mail box in one way or another and have it be in the same status simultaneously in both places!!!!!!!!!

  73. PB
    July 25, 2016 at 8:01 pm

    Your new system sucks, it is unresponsive and ridiculous- give us a clue how you expect to keep us as clients

  74. Karen
    July 19, 2016 at 2:17 pm

    I have had the same email address "Hotmail" since the beginning in the 90's. I had decades of saved documents in different email folders. I was proud that people who knew me over 20 years ago could still locate me. I loved that the look and feel did not change and was one of the few things in this modern world I could count on. I'm greatly disappointed in the new look and feel and worse. I'm disappointed that all my data I had stored is gone and I have no one to call to correct this. I was even more disappointed that I received a request to authenticate in my Junk mail and I dismissed it as spam. I should have been redirected to an authentication site when I tried to log into my account or when I logged into my account an automatic authentication should have occurred. I would have preferred an option at that time to keep current "legacy" look and feel or update to new look. I hate the new look and I mostly hate that decades of data , I stored no where else is now gone. To the wise...go back to printing out everything, including pictures and documents and put it in a fire safe box. Technology destroys history.

  75. Judy
    July 2, 2016 at 12:56 pm

    Unable to access my hotmail address without putting the Old password worked but it's all blank no older mails or history like starting new but at least it did login. Question is whether the entities you set up to us a @hotmail accept the @outlook.

  76. erwin zimmermann
    July 1, 2016 at 11:50 am

    Personally, I don't care if naming caused world ending thoughts in a few people with all the confusion you have created. As far as I am concerned you can call it all peekaboo I see you. What is important though, is the ease of use for the product. Hotmails appearance was user friendly. It was quick, EFFICIENT. Isnt that is what we all are trying to achieve here ? Now I have an inbox page with a scroll bar that makes me dizzy and all the time I have saved, now makes me look for 1 fish in the Pacific ocean with the name Charlie. You termed it LEGACY. Why did you force the change on those who don't like magically appearing or disappearing themes when the pointer passes over it ? I like simple. Put it back, thank you.

  77. Sherry
    June 5, 2016 at 3:21 am

    in my case is perfect for us and our customers, I found them because of the tons of recommendations through the internet everywhere and I am very pleased with the service.

  78. Dean
    May 31, 2016 at 9:02 am

    If it ain't broke don't fix it everything takes so much longer biggest one scanning through and not being able to delete multiple mail in junk folder is super painful

  79. fed up
    May 25, 2016 at 2:35 pm

    I feel that I might be safe through this transition. The saying goes" It's clear as mud", thanks Microsoft. I understand it's business, but leave thing well alone "when their working" especially when no one is complaining. Now people are complaining with the confusion they created.
    Ah the corporations must have their blood money, so no matter how they get it or where it comes from we're on the hook.

  80. Tony
    May 25, 2016 at 3:20 am

    Outlook Mail or Outlook Web App, wasn't only for browsing email addresses. I had an email address from a private institution with their own domain which was accessed this way. Only just realized a few minutes ago that it has now changed to the redesigned blue colour instead of the familiar light orange colour. Can't get in to the account at the moment, but I'm not sure if that's because of the changes.

  81. Jean Lalonde
    May 9, 2016 at 9:02 pm

    Good paper! Question: if someone owns an address and an account using this email address, can someone else create an address using the same xyz name? If yes, the possible confusion it creates makes a nice gift for phishing makers...

  82. Curious
    May 2, 2016 at 1:33 am

    I agree with the person who said the current way to store emails into folders is terrible, any chance of bringing the old way back?. Also, when you receive emails sorted by "date" they appear similar to how they did before - one email after another. But when you sort by "from" the emails get broken up with a blue bar repeating the name of who the emails came from - that's really not necessary and is a visual impediment. Can I get rid of that format?

  83. Alfie
    April 16, 2016 at 3:35 am

    The new system of storing e-mails in folders is EXTREMELY time-consuming and inconvenient.

  84. Robert
    April 10, 2016 at 8:56 pm

    I work at Deloit and we adquire business email of and it could be linked with any email client like outlook for pc and it is optimized for any device.

  85. james
    April 1, 2016 at 8:38 pm

    Yes I got this and am aware of the history but to add injury to insult Microsoft have now eliminated outlook web access serve page and it just comes up with microsoft as of 1/4/16 (is this a Microsoft April fools preso?) Dumb-and-dumber too!!

  86. kim-in-melb
    March 12, 2016 at 6:20 am

    Great post Joel. I've been so confused about all the changes and the branding. You really cleared it up for me. Appreciate it.

    • Joel Lee
      March 14, 2016 at 8:22 pm

      You're welcome, kim. I'm glad it was helpful! :)

  87. Lorna Smith
    February 16, 2016 at 8:04 pm

    I just wrote a comment, albeit an angry one, but no curse words, I might add and when I went to upload it they said they were 'moderating' it. Really! What on earth does that mean. I'm tryng to get an answer to my intial post

  88. Lorna Smith
    February 16, 2016 at 7:58 pm

    I produce a newsletter for my community of 1000 plus homes. I have approximately 600 residents who receive the newsletter. Throughout the month I also send residents pertinent information for the community. I use Groups for these 600 residents which are divided into 67 groups and pay a subscription so that I can send out bulk emails to bulk addressees. This stopped working at the weekend and I was told by their Support to make my groups smaller - I said I would do this if they could tell me where the Group pulldown was now because it had disappeared. They sheepishly said that they were moving to a new platform and some features were not yet fully installed!!!! And that day by day things were changing and I would just have to keep trying to send emails to multiple addressees in Groups. As new residents are moving in and want to be put on the distribution list I can't yet add them because THERE IS NO GROUP FEATURE!!! CAN ANYONE HELPME!

  89. Anonymous
    January 28, 2016 at 2:13 pm

    I still use windows live mail, I hate the new mail app in windows 10! It is ridiculously limited. I can't even have html signatures. There are other problems with it, but I add a signature to my emails with links to my photography websites - easy advertising. Windows 10 mail is worse than the basic email app you get on your phone. It doesn't belong on a pc. I got an email from Microsoft saying that windows live mail will cease to work soon and I have to use the mail app. I really hope they wake up and leave it alone!

  90. Mike
    January 20, 2016 at 4:38 am

    Question: Are there any plans at Microsoft to port the Outlook PST file from the desktop to Outlook Mail? I have used Outlook for ages on my PC and do not care to lose all of my calendar history and would want to port over all of my old email and the email folder structure.

    - Mike

  91. Eddie G.
    January 17, 2016 at 7:23 pm

    @George Schwarz: Did you ever get a reply,? I for one don't even use Microsoft anymore, its All Linux, All The Time! And while there are those who will say Linux is "hacking" software, or that its not secure because its "open" I can earnestly say that having been using it since 2003/4 I've never had any problems with it! I've already "converted" me mum, my sister, and my two younger brothers to Linux and they also have not turned back. I would suggest to you, that you look into LibreOffice, as this office suite is more than capable of keeping up with a day-to-day usage quotient. From spreadsheets to Power Point presentations, you'll not have many issues with it. Add in the fact that you can customize the entire office suite form icons to themes, and you have on heck of a powerful suite that doesn't require you to shell out a hundred and ANY-dollars in order to install it. Matter fact, this entire office suite is FREE!!!

  92. Dulcie
    January 17, 2016 at 5:56 am

    How long does keep my emails? They seem to disappear after a couple of months, which means I cannot store those I need to indefinitely - re-enter paper copies which I'd rather not do.
    Thanks you, Dulcie

  93. RT
    January 16, 2016 at 6:28 pm

    You might mention that the Outlook email client auto sign in has to be changed from to or it will mysteriously quit working without explanation.

  94. Alex
    January 16, 2016 at 5:42 am

    To me the best email program is Eudora v7.1 I have been using earlier verisions up to the final v7.1 Since Windows 95 ( I think)
    It has worked on all the Windows upgrades 95, 98, Vista, XP, 7, 8 and now 10
    I prefer to have all my emails and attachments on my computer, easy searching no down time.
    I can save emails and attachments with no trolling by the likes of Microsoft and Google.
    The Eudora program has not once crash on over all these years.
    You can keep someone elses servers where you store your personal info for all to hack.
    Go Eudora

  95. SKY
    January 15, 2016 at 10:30 am

    "To add to the confusion, current users were allowed to keep their email addresses, but new users can no longer create accounts with that domain. Instead, new users can only create addresses, even though both email addresses use the same email service."

    On this..! I checked and observed even at present creation of option is there while sign up as a new user..

    Looks homework was not done completly before posting the article... :(

  96. Anonymous
    January 15, 2016 at 8:42 am

    Many Companies Use The Music Chairs Name Change Dance - I Hate Them.

    I Am Still Using Lots Of Legacy Software And Hardware - POP3 OUTLOOK 2003 PRO With GMAIL Being One Of Them.

    It Still Works For Me - Thank You Very Much.


  97. Larry
    January 15, 2016 at 3:39 am

    Don't forget I still use that.

  98. George Schwarz
    January 15, 2016 at 12:35 am

    Oct. 1, 2014

    Satya Nadella, CEO
    Microsoft Corp.
    1 Microsoft Way
    Redmond, WA 98052

    Dear Mr. Nadella:

    I have held off writing this letter for several months, but today have reached the point that I must call an ongoing problem to your attention.

    Because Microsoft discontinued support for Office 2003, I “upgraded” to a combination of Word and Outlook 2013. I put quotes around “upgraded” because, since spending $189.99 in March, I not only have to contend with a client that doesn’t work as well as the older model, but also because I have had to call for support several times. In fact, that the applications work so poorly so often, I spent another $170 for the “Assure” support services.

    However, that hasn’t provided smooth sailing either.

    First, unlike Office 2003 and despite what Microsoft states on its website, Word and Outlook no longer work together. With the 2003 client, when I wrote an email, I wrote and edited in Word 2003. The interface was seamless and the macros and other settings worked — believe it or not — perfectly. That is no longer the case in Word and Outlook 2013. My own solution is to write in Word and paste the content into an Outlook email. It’s an extra step that contradicts the efficiency Microsoft touts for its customers.

    But second, and perhaps more importantly, Word 2013 fails to retain the default settings or macros — shortcuts I have built and used since 2003. About every three weeks or so, I have had to call the Assure line for help. I recorded the most recent interaction with Assure tech support, and saved it so I need not call again for this particular problem — which arose again today and which prompts the use of my valuable time writing you. The fact that this is a recurring problem indicates a patch or fix of some sort is necessary.

    And that brings me to the final point: I recorded the last two conversations with Assure support, with the most recent phone call Sept. 21. If you only take the time to listen to the most recent interaction, I wonder if you would find the support satisfactory. Here are some of the points from that interaction I’d like to emphasize:

    • There are long wait times. I truncated the wait and hold times of the entire episode, but I spent about 70 minutes, all totaled, for this interaction.

    • There is an endless loop of (I wish I could say this nicer) stupidity with respect to macros. The continued and repeated claim that I need to be referred to some other support operation has to be rectified with each call. Listen to the conversations and you will see what I mean.

    • There is a language barrier. I am sorry to bring this up and in other areas I have been vocal about my dislike of off-shoring American jobs on general principle. But in this case, the off-shoring results in less-than-adequate customer support and satisfaction.

    Finally, I would like to note that over the years of using Microsoft OS and clients, I have been frustrated that there is no way to “lock in” settings. Once I have my personal (emphasis on the word personal) computer configured, I’d like it to stay that way — desktop icons where they are, defaults as I want them, etc.

    I hope you or someone at Microsoft can address these issues.


  99. Matthew
    January 14, 2016 at 10:57 pm

    I use the Thunderbird e-mail program. I can access both hotmail and g-mail. Works awesome.

  100. Anonymous
    January 14, 2016 at 8:56 pm

    I hate Outlook. Every time I try to search my emails, I get a message "cannot connect to Outlook. Try again later." This usually happens when I desperately search for an email from my boss. #verypissed.

  101. Anonymous
    January 14, 2016 at 8:35 am

    One thing that I find interesting is if I logon to with an email address, it nags me that I've got ad blocker on, but if I logon to with my trusty hotmail address it doesn't.

  102. Susan
    January 11, 2016 at 3:13 pm

    I'm still using as my main email. Each time Microsoft decides to rock the boat, I just scroll thru the lunacy until I see "ya, you can still use your hotmail address" and I soldier on. I've had the address for so long, it would take me years to change all my sign ins and contacts.

    • yo
      January 14, 2016 at 12:24 pm

      Same here. I do prefer my gmail, but it would take so long to change everything...

  103. Michael
    January 11, 2016 at 12:37 am

    I am 90 and I am looking for some INTELLIGENT FLEXIBILITY from Microsoft, not AUTOMATED RIGIDITY, even with their best intent.
    I am traveling for over some three months using an Asus touch-screen laptop with (I now discover) the quirky MS Windows 10 OS. It will sometimes take charge, switching between different Windows with the type fonts zooming from 4pt to 72pt or larger, and back, for minutes at a time, while an uncontrollable cursor skitters all over the different screens.
    I use a land-line phone at home, but only a local disposable phone appropriate to the country where I am when away. I use the laptop for communication through Skype and Hotmail. My movements have frequently had me out of reach of ISPs.
    In the midst of a travel communication using Hotmail, Microsoft interrupts with a screen that asks me to confirm my password for my security. I have a list of over fifty different account passwords of growing size and complexity. The computer hangs on to some of them, but it appears that in a similar scenario using Skype I had used Hotmail to confirm who I was, and changed the password. “Error.”
    “Account security password request, account security password reset, account security password error, account security code, account recovery request,” REPEAT, and Windows 10 goes spastic ! Argh !
    I am now locked out of Hotmail, my address book, my friends, my travel correspondence.
    “Your security is important to us”
    “Recently, we received several requests to gain access to Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.”
    “Now what?”

  104. Roland
    January 10, 2016 at 10:51 pm

    Their new lay-out really sucks? Too crowded, too hard on the eyes, and it shows too much personal information (contents of the emails). Could be bordering on invasion of privacy.

  105. Cathy
    January 10, 2016 at 7:47 am

    I'm still using my Hotmail address as well and it still works. However, I miss the old format because I can no longer delete emails in mass from my iPad or mobile. I haven't tried logging into the new "Outlook" from a PC but I'm hoping that I can update the message views to remove the preview of an email on the far right and delete in mass. Horrible design...I really wish these email services stayed simple with the old school email formats. Some of us want simple and quick...not this tedious and frustrating crap. So annoyed!

  106. claire
    January 9, 2016 at 9:44 pm

    I had both gmail and I only use the hotmail now and have no plans to change that... if forced I guess I'll start using PM on facebook for my email... sinnce I don't use FB anymore that should work... all these changes are just noise... stop the change for change sake...

  107. Rebecca C. White
    January 9, 2016 at 8:51 pm

    I can't find the addresses for frequent people contactedl. How do I get my address book back!!!!!

  108. Dianeoforegon
    January 9, 2016 at 2:03 am

    You didn't even mention Outlook for Mac. While it has the same name it's only a similar product to the Windows version. When you search for help even specifically entering Outlook for Mac and it's version info, Microsoft will direct you to it's Windows help.

    They posted an online video on using tags in OneNote. Didn't bother to mention the directions were not applicable for Mac users.

    All these Outlook names reminds me of "This is my bother Darrell and this is my other brother Darrell" from the old Bob Newhart show.

    Now we are plagued by I use Office365 as the name of the email, service or app.

  109. Muzza
    January 8, 2016 at 10:57 pm

    Is it just me .... I want something simple and bullet proof like Hotmail. If it aint broke dont fix it Microsoft. Look at what happened to Coke when they stuffed around with the recipes, the company gurus and marketing people got it wrong and they had to re-invent Coke Classic after loosing a huge share to the competition. I have a camera that's a camera, a computer that's a computer, a phone that,s a phone, if something breaks I can still use all the other things till I get it fixed ... please simplicate things, its a lot less stressful for real ordinary people.

    • Larry Dickman
      January 9, 2016 at 4:30 pm

      Agree ONE MILLION PERCENT with this comment. I've been using Hotmail for around 15 years and just sigh when these changes occur. I have a new desktop computer and Windows 10 has issues, such as the Media Player doesn't let me rip CDs. With "hotmail", on Dec 6 allof a sudden that live tile stopped updating. I just now removed it, and will have to figure out how to add a new link/tile.

      I was thinking, you can buy a new Mason (Ball) jar lid today and it fits a jar that is 40, 80, or 100 years old. Something to be said for standardization and backward capability.

  110. Kathleen
    January 8, 2016 at 9:00 pm

    Love my hotmail address. Wasn't allowed to access it when I worked in the Middle East. It had connotations! In the interim, I had to open a Gmail account, but back to Hotmail when I returned home. Now it has memories for me.

  111. Doug
    January 8, 2016 at 8:57 pm

    Theres been 100s of times over the years that I prayed to God to be able to reach through the screen and beat the **** out the morons that came up with all this Hotmail garbage

  112. Deborah Soto-Green
    January 8, 2016 at 8:41 pm

    My original email address ended which I still use to this day Will I be able to continued using that email address as I do now in

    • dizzyspak
      January 9, 2016 at 9:23 pm


  113. Andy_G
    January 8, 2016 at 8:00 pm

    What I do not understand is why the performance of Outlook Mail is so slow? Or is it the back end,, whichhas suffered the dramatic performance reduction? Hotmail used to be brilliant because it was fast and functional. If gmail was not as bad, I would have left by now. What happened, and why can neither Miscrosoft or Google replicate the performance of the old hotmail service? (And please do not parrot the line that it is because they are throwing so much effort into 'security'.)

  114. R.J. Roybal
    January 8, 2016 at 7:06 pm

    I do not like the NEW Microsoft outlook it is too cumbersome. Bring back or at least give the option to use hotmail.

  115. JB
    January 8, 2016 at 4:27 pm

    This is the last straw. i am switching over to gmail.

  116. Ritchie
    January 8, 2016 at 3:50 pm

    Part of the journey included the MSN platform, which I subscribed to some time ago. I realize the discussion is related to all those "outlook" names mess, but msn stayed for a reasonable time to be ignored... by the way, still works nicely regardless of the mail client name do jour.... :)

  117. Sean Rampton
    January 8, 2016 at 3:16 pm

    I think the idiots in HR and branding employed by Microsoft need to take a good long look at themselves and ask the question: do I really know what I am doing? I think we all know the answer to that one.....

    • Linda
      January 8, 2016 at 9:20 pm

      HR has nothing to do with products and branding.

      • dizzyspak
        January 9, 2016 at 9:25 pm

        Well yeah they kinda do Linda... They are the ones who hire these morons who make all the changes.

  118. Linnea Hanson
    January 8, 2016 at 3:03 pm

    i only get half a screen; this is bs

    January 8, 2016 at 2:52 pm

    This microsoft email sucks!! Bring back hotmail !!!!

  120. trismos
    January 8, 2016 at 1:49 pm

    When using Microsoft "anything", use with caution. its a mud trap. VB code just to write a up a button to open something like a page, regular code would be 4 lines long with a memory clear.... Microsoft code? 20 lines long and no memory clear... hate to see how bloated the coding for the operating system is... would explain a lot of the errors, glitches, and need for security patches.

  121. DaveT2611
    January 8, 2016 at 12:16 pm

    Heck I've had an account with them for so long my email address is It still works and I use it daily and its the only one I have.

  122. Kingsbury
    January 8, 2016 at 11:21 am

    Its difficult to read my emails because I only get half the screen

  123. mike
    January 8, 2016 at 5:57 am

    Do yourself a big favor and get for added security. I dont mind paying 5 bucks a month for added security. Stay away from free email accounts. The reasons are explained on Q and A at

  124. jim
    January 8, 2016 at 1:53 am

    then why the ^&$%# is my sign-in URL

  125. Tim
    January 8, 2016 at 1:15 am

    Since it has been changed to Outlook, opening my emails now seems to take forever, sometimes I just give up waiting.
    Then a pop up window appears saying it can't load do I want to wait or kill.

    This didnt happen before with

  126. ukukrman
    January 8, 2016 at 12:20 am still works and will always work unless microsift want a revolution on their hands....the next new thing is alsways on the horizon always there to take center people and developers want the limelight for their creations before thinking of something even more radical...they are not the end of line users...WE ARE....and when something isnt broken you dont tell your clients you are going to fix it leave the name the same and you improve the product....

  127. Anonymous
    January 7, 2016 at 11:46 pm

    I still have a account from 1997 and a

  128. Anonymous
    January 7, 2016 at 10:39 pm

    I think i remember something standart in windows called outlook.. But its always been hotmail for me. I just hope i can keep my @hotmail. And not be forced to migrate it to @outlook or whatever the new name is gonna be ( its microsoft, ofcourse there will be a new name ;D )

  129. Anonymous
    January 7, 2016 at 6:36 pm

    My head is spinning. :)

    I remember using Outlook Express, then switched to Oulook (part of Office 2003) - before finally switching to Gmail and never looking back.

  130. Anonymous
    January 7, 2016 at 5:05 pm

    To make things more confusing, email addresses still work, and Microsoft still uses the domain when you sign in. Once you're signed in, the address for Outlook is I wish Microsoft would streamline all their services and domains like Apple did. Even though I still have .mac and .me email addresses, I use to sign in to my Apple account.

  131. Bob Duncan
    January 7, 2016 at 4:01 pm

    I have had a Email address for what seems like 20 years and have been notified that it will be going "away". What I am not very sure of is what it will become, since Microsoft has never been very good at explaining their vagaries!
    I have decided to transfer my Email account to and "giveup" on Microsoft! I also am using Win7 Ultimate and may go to some version of Linux before I use Win10!

  132. Roi
    January 7, 2016 at 1:49 pm

    I really like this post... Nice One!! Kudos to you!!

    YES! It did really made my head spinning!!

  133. me
    January 7, 2016 at 1:37 pm

    I'm still using my hotmail address. Hey it works for me.

    • John
      May 16, 2018 at 12:49 pm

      Hi, yes, it is still possible to use your Hotmail address. For new users, Microsoft gives two options, either a Hotmail address or an Outlook one. Sometimes it's a bit confusing. It's well explained here:
      [Broken URL Removed]