Why Being The IT Guy Sucks
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Well, for one, you could still be called the IT guy despite being a woman. Aside from that, tech support crew hardly get the recognition they deserve. They’re usually working behind the scenes, making sure that the company runs perfectly. Accidents happen, computers crash — that’s pretty common. Most of the time, tech support will bear the brunt of the calamity, even though it’s not their fault. Here’s a tip: before even thinking of calling tech support, here’s a trick that will fix 99% of all computer problems: try turning it off and on again How To Fix 99% Of All Computer Problems How To Fix 99% Of All Computer Problems Computer problems. Even the most experienced users have to deal with computer issues occasionally. Sometimes the most trivial things will cause a computer to malfunction. Different problems require different solutions; but it mostly boils down... Read More .

If that doesn’t work, then sure, call tech support. But be nice — there are five little things you can do to get your IT support department to help you much faster 5 Tricks To Get Your IT Department To Help You Faster 5 Tricks To Get Your IT Department To Help You Faster How many I.T. techs does it take to change a lightbulb? None, you didn't submit a help desk ticket for it. Read More .

Do you have any experience in tech support? How did it work out for you?

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  1. Jorge B
    June 24, 2014 at 2:36 pm

    If being the IT guy at work is hard, outside of work is sometimes harder. I.E.: my girlfriend nags me when I don't know how to fix something.

  2. W
    June 4, 2014 at 9:58 pm

    I refuse to believe that this stereotypes apply in today's life.

    • Stephen Booth
      June 28, 2014 at 9:25 am

      Sadly, it does.

  3. Anonymous
    June 3, 2014 at 2:57 pm

    RTFM first, then call.

    • Stephen Booth
      June 28, 2014 at 9:37 am

      The problem with RTFM these days is that usually the manual is on a website and they can't RTFM because 'The Internet is broken' (i.e. their monitor is turned off).

      My first tech support job was in a software company, this was before the internet really took off. The most common question I got was 'Is the server down'. Second most common was 'Can I have a new keyboard this one's broken' which generally meant 'I've just poured half a can of Pepsi/Coke into my keyboard because I'm a ham fisted moron.' This was back when keyboards were expensive so I spent many an afternoon taking keyboards apart, washing them, drying them then leaving them over night in a warm room to completely dry out and the reassembling the next morning and testing them so they'd be ready for the next person trolling up with a coked keyboard.

  4. Prateek J
    June 3, 2014 at 8:13 am

    Was part of Helpdesk once. Made me loose some of my hair. Now an IT security guy.

  5. Jan Harold Diaz
    June 3, 2014 at 5:39 am
  6. Ronnie
    June 2, 2014 at 4:37 pm

    I like it. No one at my job understands what I'm doing all day and if they ask, I just tell them "Checkin’ the specs on the end line for the rotary girder". I've only been called out once and they thought it was the funniest thing all week.

  7. LTTMDM
    June 2, 2014 at 4:12 pm

    The "computer problem" that most makes me cringe: "I can't get on the internet."

    This usually means any of the following:

    -- Google Chrome got set as their default browser, and if it's not IE, it's not "the internet"
    -- They're seeing MSN instead of Yahoo as their home page, because Yahoo is "the internet"
    -- They've accidentally hit the keystrokes that hide their search toolbars, because their search toolbars are "the internet"
    -- They're clicking on an underlined phrase in an e-mail that isn't actually a link, because e-mail hyperlinks are "the internet"
    -- They've opened more than one tab in their browser, or have launched a new browser window, and the previous page is no longer visible, because that screen was "the internet"
    -- They've accidentally deleted the IE icon from their desktop, and don't know how to launch IE from a start menu, because the IE desktop icon is "the internet"
    -- The site they're trying to view is timing out because of a server problem, and never mind that other sites work, because the one site that doesn't work is "the internet"
    -- The poorly-written program that is processing their online order for new shoes is displaying a database error message, and they can't complete their order because QVC.com is "the internet"

    It almost never means:

    -- Their network connection is down

  8. Aquariuzz
    June 2, 2014 at 1:35 pm

    The Colleagues that assume since it powers up, you can fix it.

    Or the ancient Mariners that have never used a PC.

    Try explaining "Double Click" to someone TOTALLY new to PC's. "Click, 12 second pause, CLick" Argghh. NO, DOUBLE click..... Faster. quickly. Click (9 second pause) Click,. grrr
    I recently had an older woman ask me. what is Copy/Paste?

    • KTsull
      June 3, 2014 at 1:53 pm

      I used to teach technology to Kindergarteners and I would put my hand over their hand on the mouse and double click so that they could feel it. Works for right click too.

  9. A41202813GMAIL
    June 2, 2014 at 4:19 am

    I Love To Collect Used Hardware Parts, And Giving Help To Neighbors Has A Really Plus Return In That Area.

    So, For Me, Not Just A Black And White Situation.

    Cheers.

  10. Robyn McIntyre
    June 1, 2014 at 6:39 pm

    I didn't have 'programmer' appended, but 'database administrator'. I worked for a small nonprofit and handled all of those plus supply ordering, office machine maintenance, and admin assist duties to both Exec Director and Development Director. And the obnoxious colleagues? I had one of each. You can assume I am not sorry to have left this position.

  11. Allison H
    June 1, 2014 at 12:34 pm

    I don't work in the IT field but can really identify with the "Worst Colleagues" section! I get emails like that from my parents all the time. It's always harder to figure out what they're talking about (i.e. "The bar disappeared.") than to fix it.

  12. Buffet
    June 1, 2014 at 11:15 am

    Is that anything like Cousin It?