Google Publicly Launches Helpouts For Real Time Expert Help Via Hangouts

Saikat Basu 07-11-2013

Google Helpouts is an instructional service that will connect people who need help on any topic with experts to show them the way. If you need to ask for solutions on anything from fixing a garage door to planning a career, the live one-on-one sessions over Hangouts video chat come completely personalized. Depending on the nature of the topics and the mentoring required, some of the Helpouts could be free while others could involve a cost or come with a per-minute billing charge.


In August, Google announced the launch of Helpouts and even showcased a landing page. Now, it has opened to the general public, who can join the Helpouts sessions anytime at their convenience. You can sign up and start instantly or book a Helpout in advance. You can find individuals along with known brand names like Sephora, One Medical, Weight Watchers, Redbeacon (a Home Depot company), and Rosetta Stone willing to guide you. You can select from them according to reviews, their degree of expertise, availability, and price. Google is actively looking at partners to grow the platform over time so one can expect more categories to come under its ambit soon enough.

Google says that getting used to live one-on-one interactions could take some time. Though it may not be suitable for everyone, its efficacy is enhanced with Hangout features like screen sharing, collaborative documents, and recording of the sessions which you can playback later.

Google Helpouts is an extension of the many interactions possible with the help of Google Hangouts. But will it help you find help when you need it? Give us your take on Google’s latest offering.

Source: Google Blog

Related topics: Education Technology, Google, Google Hangouts.

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  1. Saikat B
    February 28, 2014 at 3:12 pm

    This is one uses of Hangouts. Tools like Skype are already being used as learning tools. Helpouts is just a more focused consumer driven idea around that.

  2. bryan flake
    February 27, 2014 at 8:51 pm

    This is such a groundbreaking new idea! I am constantly looking for new information online about various things. Often times I can't really find what I am looking for. The fact that I know that I am talking to someone real, is super comforting.