Google Chrome Isn’t Responding or Keeps Crashing or Freezing?
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It’s frustrating when Chrome keeps crashing. Whether you can’t even get it open or Chrome crashes on certain websites, you might be tempted to switch to another browser.

But don’t do that just yet. We’ll show you fixes for common Chrome crashes and how to get your browser back to a stable state.

Google Chrome Not Responding: Troubleshooting

When Chrome starts crashing or freezing, first try completely restarting it.

To do so, go to Menu > Exit or press Ctrl + Shift + Q. Then re-open Chrome and see if the issue improves. If you just click the X in the top-right corner, Chrome will continue running in the background if you’ve enabled that option.

Next, you should look at how much you have open in Chrome. If your computer is low on RAM (often a problem with Chrome due to its high memory usage), it may cause websites to crash. Try closing all tabs you’re not using, pausing any Chrome downloads, and quitting other programs running on your computer.

Chrome-Task-Manager

If none of the above fixes seem to work, you should restart your computer. As you may know, rebooting fixes a lot of issues Why Does Rebooting Your Computer Fix So Many Issues? Why Does Rebooting Your Computer Fix So Many Issues? "Have you tried rebooting?" It's technical advice that gets thrown around a lot, but there's a reason: it works. Not just for PCs, but a wide range of devices. We explain why. Read More , and could clear up any temporary quirks with Chrome.

Finally, it’s a good idea to check for Chrome updates at Menu > Help > About Google Chrome. New versions can patch up glitches.

Google Chrome Keeps Crashing: Advanced Fixes

If the first steps above didn’t clear up your problem, continue on to some further troubleshooting methods.

Disable Extensions

Chrome-Extensions-Menu

You should next check your installed extensions on the Menu > More tools > Extensions page. Disable or remove anything that you don’t actively use. And make sure to toss anything that’s on our list of Chrome extensions you should remove 10 Chrome Extensions You Should Uninstall Right Now 10 Chrome Extensions You Should Uninstall Right Now It's hard to keep track of which extensions have been caught abusing their privileges, but you should definitely uninstall these 10 as soon as possible. Read More .

Having too many extensions can bog down your browser, while malicious extensions can interfere with Chrome’s operation.

If you have a lot of extensions and don’t want to disable them all manually, try opening an incognito window. By default, this disables all extensions. Visiting the website in question while incognito makes it easier to determine if an extension is at fault.

Scan for Malware

While not all Chrome issues are caused by malware, it’s worth ruling out before you proceed. A malicious program could mess with your browser’s security or network settings and cause connection problems.

Chrome has a built-in malware scanner How to Unlock Chrome's Built-In Malware Scanner How to Unlock Chrome's Built-In Malware Scanner Chrome has a built-in malware scanner that can help you remove harmful software. Here's how to access this useful feature. Read More , but you’re better off scanning with Malwarebytes for a more thorough check.

Check App Conflicts

Chrome has a newer feature that lets you know if other apps on your PC might interrupt its functionality. To access it, go to Menu > Settings and click Advanced at the bottom of this page.

Scroll all the way down to Update or remove incompatible applications, and Chrome will show you problematic apps.

Chrome-Problem-Applications

Whether you remove these or not is up to you. For example, it’s not worth removing Malwarebytes Premium even though Chrome says it can cause problems. Malwarebytes blocks dangerous websites to keep you safe, which may result in Chrome errors.

Try Another Browser

If you can’t get a specific site to load, you should confirm whether the issue is only in Chrome or across all browsers. Open another browser, like Firefox or Edge, and see if that website gives a similar error.

Firefox-Can't-Connect

If it does, that specific site is probably having issues. You’ll need to wait for it to fix the problems; perhaps contacting the website owner via social media to let them know.

But if the website loads fine in other browsers, the issue lies with Chrome. Continue the steps below for more troubleshooting.

Disable Hardware Acceleration

Hardware acceleration is a feature that offloads heavy work to another component instead of your CPU. Often, this hands graphical tasks off to your GPU. Enabling this can help Chrome run more smoothly, but it can also cause issues in some cases.

If you’re still experiencing Google Chrome freezes after trying the above fixes, you should disable hardware acceleration and see if it makes a difference. To do so, go to Menu > Settings > Advanced and disable Use hardware acceleration where available.

Chrome-Hardware-Acceleration

Try Another Profile and Reinstall Chrome

At this point, your copy of Chrome may have serious issues that cause it to keep crashing. Try creating a new browser profile 5 Custom Chrome Profiles You Should Start Using 5 Custom Chrome Profiles You Should Start Using One Chrome feature is often overlooked: the ability to have multiple user profiles. We show you how they can make your life easier. And yes, you can use profiles in Firefox and other browsers too. Read More to check for corruption. If that doesn’t fix anything, you should reset or reinstall Chrome.

You can use Chrome’s built-in reset function to get to a fresh state without reinstalling. Head to Menu > Settings > Advanced > Restore settings to their original defaults to use this tool. As Chrome says, this will reset everything aside from bookmarks, history, and saved passwords.

Chrome-Restore-Defaults

For a complete removal of Chrome, you should properly reinstall it. Head to Settings > Apps > Apps & features and find Google Chrome in the list. Click it and choose Uninstall. Then download a fresh copy of Chrome.

Uninstall-Chrome-Windows-10

Google Chrome Keeps Freezing for Every Website

If Chrome displays an error for every website you try to access, you likely have an issue with your internet connection. For that, we recommend following our simple steps to diagnose network problems 7 Simple Steps to Diagnose a Network Problem 7 Simple Steps to Diagnose a Network Problem Network issues are frustrating, especially when the problem lies with your ISP. Next time you can't get online, here's the process you should follow on your end to diagnose the network problem. Read More .

Google Chrome Not Responding: Won’t Start at All

Chrome won’t start in the first place? First, make sure it’s not open already by checking the Task Manager. Press Ctrl + Shift + Esc to open it. If you see Google Chrome or chrome.exe listed, right-click that entry and choose End task. Then try to open Chrome again.

Windows-Task-Manager-Kill-Chrome

If this isn’t the problem, your antivirus or some malware might be blocking Chrome. Try temporarily disabling your antivirus to see if that lets Chrome open. See the “Scan for Malware” section above for suggestions on that, and follow the complete malware removal guide The Complete Malware Removal Guide The Complete Malware Removal Guide Malware is everywhere these days, and eradicating malware from your system is a lengthy process, requiring guidance. If you think your computer is infected, this is the guide you need. Read More if you need more help.

Should Chrome still fail to open, try restarting your PC. After that, your best bet is to uninstall and reinstall Chrome per the above instructions.

Chrome Crashing: Specific Errors

Chrome-Connection-Refused

The above troubleshooting tips should work for the majority of Chrome issues. For other cases, let’s discuss a few common Chrome error messages and what you can do to fix them.

Some common Chrome errors include:

  • ERR_NAME_NOT_RESOLVED: The web address doesn’t exist. Check for typos in the URL.
  • ERR_CONNECTION_REFUSED: The website didn’t let your browser connect. This may be caused by using a VPN.
  • ERR_CONNECTION_RESET: Your connection was interrupted mid-load. Try refreshing the page.
  • ERR_CONNECTION_TIMED_OUT: The page took too long to load. This is either because it’s exceptionally busy, or your connection is too slow.
  • Aw, Snap!: This usually displays when a webpage caused Chrome to crash for some reason. It may be due to a plugin issue.

Always try refreshing the page with Ctrl + R or the Refresh icon to the left of the address bar when you see these messages. You can also use Ctrl + Shift + R to ignore the cache and reload a fresh copy from the website.

As mentioned above, you should try an incognito window to open websites that display errors. Because these don’t save cookies or other browsing information, they’re a useful troubleshooting tool. If a site works in incognito but not normally, clear your browsing data How to Manually & Automatically Clear Your Browser History How to Manually & Automatically Clear Your Browser History The websites you visit leave tracks on your computer. We show you how to delete your browsing history in Firefox, Chrome, Edge, and Internet Explorer. Read More .

When Chrome crashes, you can enter chrome://crashes/ into your address bar to view information about them. Unfortunately, this doesn’t provide any useful information to you, but you can send the crashes to Google for investigation.

Chrome-Crash-Reporting

Chrome Crashing and Freezing Issues Solved!

Since you do a lot in your browser, it’s incredibly frustrating when it doesn’t respond. No matter the cause of your issue, hopefully these troubleshooting instructions helped you solve it. You might also look at solving other annoying Chrome issues while you’re at it.

If Chrome still runs into issues after all this, you should look into troubleshooting Windows Windows Troubleshooting for Dummies Windows Troubleshooting for Dummies Windows takes a lot of crap for problems outside of its control. Learn about the biggest issues people incorrectly pin on Windows and how to actually troubleshoot them. Read More for deeper problems.

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  1. Wayne
    September 10, 2018 at 4:27 pm

    You're forgetting one important thing:
    When Chrome freezes (like it does on my PC EVERY NIGHT), going to Menu > Exit, or Ctrl + Shift + Q ain't gonna help because the system is frozen for the next 10-15 minutes, and doing so causes that blue circle to keep spinning. I've had to do more hard shutoffs in the past 4 weeks than I ever did in 8 years on my old Vista machine!