GOG has updated its refund policy, and the change is great news for consumers. GOG’s updated refund policy means you can get your money back on a game, even if you have already started playing it. As long as you do so within 30 days of purchase.
What Is GOG’s Updated Refund Policy?
GOG previously only offered refunds on games until you downloaded them. At which point GOG considered your purchase to be final. However, in a post on GOG News, GOG has announced a change to its refund policy, along with a FAQ for anyone who needs details.
GOG will now give you a full refund on your game within the first 30 days. And this stands even if you have downloaded it, launched it, and played it. You could technically play a game through in full before claiming a refund, but that would be mildly immoral.
We always believed in a 'gamers-first’ approach and with this voluntary update to our Refund Policy you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it.
More details – https://t.co/WfwZkyLkbo
— GOG.COM (@GOGcom) February 26, 2020
GOG is keen to stress that it’s monitoring refunds “to make sure no one is using this policy to hurt the developers that put their time and heart into making great games”. The FAQ also state that GOG “may refuse refunds in such individual cases”.
GOG Beats Steam and Epic on Refunds
This is a fantastic move from GOG. It means consumers can buy a game safe in the knowledge that they can return it for a full refund within 30 days. Which essentially means you can try a game out for several hours to see whether it’s for you.
For the sake of comparison, Valve and Epic Games both currently offer refunds up to 14 days after purchase. However, if you have played the game for more than two hours you’re probably not going to get your money back. Thus, GOG has given itself a competitive edge.
On that note, you should check out our article pitting Steam vs. the Epic Games Store .