How to Fix Windows 10 Sleep Mode Issues

Rahul Saigal Updated 05-12-2019

Putting your PC to sleep is a great way to save energy while still making sure you can resume without wasting power. But what can you do if your PC keeps waking up or goes to sleep automatically? With so many factors coming into play, it can be a difficult problem to diagnose.


The procedure gets complicated with different PC manufacturers. The best way to tackle this problem is to try a variety of different solutions. We’ll list out the troubleshooting steps and show you how to fix sleep mode related issues in Windows 10.

Check Your Sleep Mode Settings

When your computer doesn’t go to sleep, check all your settings and factors that prevent a sleep state. The hardware, power options, and configuration can affect the way power and sleep buttons work. If your PC has updates installed or there’s an installed app that requires a restart, then your PC may not sleep at all.

If you’re working on a shared computer or a PC that doesn’t belong to you, there’s a chance that someone else might have tweaked the power options. To access these settings, navigate to Control Panel > Power Options and click Choose when to turn off the display.

choose when to turn off the display in Windows Sleep Settings

Just to the right side of Put the computer to sleep, check out the values and make sure to set them up properly. If your PC is going to sleep too soon, or taking too long to go to sleep, this should be your first port of call.


adjust the sleep mode settings in Windows Sleep Settings in Power Options

Disable Fast Startup for Old Machines

Windows 10 Fast Startup feature is a setting that helps your PC start up faster after shutdown. It does this by saving an image of the kernel and loaded drivers to the C:\hiberfil.sys upon shutdown. When you shut down and restart your PC, Windows loads the hibernation file into the memory to resume your PC.

If you have an old device and notice that your PC is not going to sleep, you can disable Fast Startup. Open Control Panel > Power Options and click Choose what the power buttons do.

choose what the power buttons do in Power Options for Windows Sleep Settings


Click Change settings that are currently unavailable and uncheck Turn on Fast Startup to disable this feature.

disable fast startup in windows 10

Your PC Won’t Go to Sleep

Sleep mode can save your monitor from burn-in and prevent your PC from wasting its battery life. When your PC doesn’t go to sleep, it can cause general instability, reduced power efficiency, frequent kernel hangs, and crashes.

Check Your Drivers

Check if your drivers are up-to-date. The most important ones are chipset drivers, network, audio, and BIOS drivers. It’s also a good idea to ensure that you’re running the latest version of Windows 10.


Check the version number and last modified date: Download the DriverView utility from Nirsoft. Check the version number, installation date, created or modified date, and the digital signature of the drivers.

check the driver information with driverview utility

Update Your Drivers: Windows will automatically update your drivers via Windows Update. It’s an entirely safe and reliable method because Microsoft verifies the drivers for your system and updates them when necessary.

You can also update your drivers through the Device Manager. Right-click a driver and select Update driver.


update drivers through device manager

Check the Manufacturer Website: Most PC’s will include a DVD and a support website that list all the compatible drivers with their version number. Bookmark the site and check for any driver updates periodically.

Never download third-party apps that claim to update drivers. Their sources are questionable and can make your system unstable.

Check for Power Requests

The drivers and software installed on your PC might interfere with sleep mode by sending power requests that keep the system awake. To see the log of all power requests in Windows 10, press Win + X and choose Command Prompt (Admin). Type in the following command:

powercfg -requests

This will present a list of active power requests. All categories should theoretically be empty. If they’re not, make a note of what is prompting the power request.

In the screenshot, you’ll see that a “Caller_type” with process “synergyc.exe” and “request” type as “SYSTEM” is preventing the PC from entering sleep mode.

powercfg request in elevated command prompt mode

To solve this problem, you can add a request override for this process

powercfg -requestsoverride <CALLER_TYPE>“<NAME>”<REQUEST>

For example;

powercfg -requestsoverride PROCESS “synergyc.exe” SYSTEM

Check for Last Wake Events

If your PC is waking from sleep unexpectedly and you want to know which device triggered the wake up event, then use the following command

powercfg -lastwake

To see the list of devices that wake up the system, type in

powercfg -devicequery wake_armed

In the screenshot, you’ll see that Ethernet adapter is causing the PC to wake up from sleep accidentally.

powercfg lastwake events through command prompt

Open the network adapter driver in Device Manager, right-click the driver and choose Properties.

open the device manager properties

In the Power Management tab, uncheck Allow this device to wake the computer. Optionally, you can leave this option enabled and check the option Only allow a magic packet to wake the computer to prevent everything except Wake-On-Lan packets from waking up your PC.

uncheck the options to wake your computer

Run the Power Troubleshooter

There are chances that you might tweak and customize your power plan settings for multiple tasks. It can result in various sleep-related problems.

Power troubleshooter fixes these problems by resetting the settings and suggests how to avoid them in the future.

Go to Settings > Update & Security and click Troubleshoot. Scroll down and click Power to launch Power troubleshooter.

launch the power troubleshooter in windows 10

Once the procedure is complete, you can view the detailed information of all potential issues and their solutions.

Windows's power troubleshooter report can change your laptop's power usage settings

Check the Compatibility of Attached Devices

It might also happen that some device connected to your PC isn’t compatible with the latest version of Windows 10. Some manufacturers take time to release updates before they’re compatible with the newer version of Windows. It can include printers, scanners, gaming consoles, webcam, and more.

Go to the manufacturer website and check for any compatibility issues. If there aren’t any, unplug the device and check to see if the sleep problem persists.

Restart Your PC in Safe Mode

Sleep mode problems are often caused by a complication between the hardware and software during startup. To check whether this is the case, restart your PC in Windows 10 Safe Mode How to Boot in Safe Mode on Windows 10 Facing Windows booting problems? Safe Mode is a built-in Windows 10 troubleshooting feature you should try first. Read More and see whether it can go to sleep. If it can, you’ll need to perform a clean boot to narrow down the fault.

Press Win + S to launch Windows search. Type in System Configuration to open the app. Click the Services tab, check Hide all Microsoft services and select Disable all. This will ensure that only essential services will run.

system configuration app in windows 10

In the next step, open Task Manager and disable every app that’s set to launch at startup. Quit both System Configuration and Task Manager. Restart your PC. If your PC can enter the sleep mode, that means an app or process is causing the problem.

Your PC Goes to Sleep Without Permission

If your PC goes to sleep after a brief period of inactivity, you run the risk of losing your work in the middle of the task. This type of problems can be even more infuriating than a PC showing signs of insomnia. But it is easy to fix.

Confirm Whether Your PC Sleeps

When your PC goes to sleep randomly, ensure that the machine has entered sleep mode. Sometimes the cause of random hibernation/shutdown is overheating.

If the internal temperature reaches a level above the threshold, your PC will either enter hibernation mode or will shut down to protect the hardware components. Check out these apps on how to monitor the temperature of your PC The 8 Best Computer Temperature Monitor Apps Overheating is a leading cause of computer problems. Use one of these temperature monitoring apps to keep your PC healthy. Read More .

Restore Plan Defaults

If you have just upgraded your PC to Windows 10 or did a major update from Windows 10 1803 to 1809, specific power-related settings might get corrupt. To fix this problem, open Settings > System and under Power & sleep settings click Additional power settings.

open additional power settings from settings app

From here, select Choose when to turn off the display. Select Restore default settings for this plan.

restore default settings for power plan

If this option is not available or doesn’t work, click Change advanced power settings. From the new window that appears, click Restore plan defaults. Repeat this step for every custom power plan.

restore power plan defaults in advanced settings

Check Screensaver Settings

A screensaver utility allows your PC to go into sleep state to preserve energy. The display gets turned off, and if you have incorrect settings configuration, your PC might go to sleep at random times.

Head to Settings > Personalization and type in screen saver in the search bar.

launch screensaver settings in windows 10

From the popup window that appears, choose None from the Screen saver dropdown menu.

In Screen Saver Settings you can set the screensaver settings to none

Disable Third-Party Themes

Many third-party themes are available from the Microsoft Store. It is possible that a theme can cause your PC to sleep at random times. You can disable the theme and switch back to the default theme.

Head to Settings > Personalization and click Themes. Now click the default Windows 10 theme and restart your PC.

select a default windows 10 theme

Remove the Battery

If all the above methods fail, and you’re working with your laptop, your battery might be the culprit. Shut down your PC and remove the battery. Wait for a few moments and re-insert it.

Check the Health of Your Windows PC

If your PC won’t go to sleep or just sleeps randomly, use these troubleshooting steps to fix your problem. However, you must remember that every PC manufacturer includes their custom apps and drivers. These are known to cause sleep mode issues in your Windows 10 PC.

Apart from these troubleshooting tips, you can check the health of your PC periodically to keep it in top shape. For example, you can run the SleepStudy command to assess your battery health and take care of your PC’s health How to Check the Health of Your Windows 10 PC (And Keep It in Shape) These essential Windows 10 health reports can tell you how your hardware is performing and hint at the issues that need fixing. Read More .

Related topics: Hiberation, Sleep Mode, Troubleshooting, Windows 10.

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  1. Phil
    June 19, 2020 at 11:47 pm

    Oops. I spoke too soon. I can't be sure it was the keyboard. See below:

    Timer set by [SERVICE] \Device\HarddiskVolume4\Windows\System32\svchost.exe (SystemEventsBroker) expires at 9:11:14 AM on 6/27/2020.
    Reason: Windows will execute 'NT TASK\Microsoft\Windows\UpdateOrchestrator\Backup Scan' scheduled task that requested waking the computer.

  2. Phil
    June 19, 2020 at 11:41 pm

    Thanks! It was my keyboard--I don't know why! Nothing can shake it enough to generate a false keypress.

  3. Kevin
    April 7, 2020 at 6:51 am

    This is a helpful article, thanks!

  4. CD Kissner
    November 17, 2019 at 1:54 am

    This is a great article. Very comprehensive and helpful. The override of powercfg requests is invaluable and not covered in most online help articles. Thanks so much!

  5. Prabath (LK)
    November 1, 2019 at 3:19 pm

    that cmd commands worked. there is some issue in my touch mouse pad of laptop.
    thank you so much... !!!

  6. Debbie
    September 6, 2019 at 3:59 pm

    My issue is that when my computer wakes back up from sleep that my S drive is not visible and I cannot get to any of my files. I have to restart my computer to get my S drive back after using sleep mode. This is maddening. I have turned on hibernate and so I can use that instead of sleep, but I'd like to be able to use sleep mode.

  7. APS
    June 23, 2019 at 11:01 am

    This might be more helpful if any of the control panel screens my computer brought up looked even remotely like the ones in this post, but they don't.

    My computer is set to sleep after one hour of inactivity, but it only goes to sleep sometimes. Nothing I've done has fixed it, and I'm not computer-savvy enough to do any of the advanced stuff shown in the article. I'd probably end up erasing my hard drive or something.

    I hate Windows 10. There's a special place in hell for whoever created it, in which they have to use a windows 10 computer that constantly forces updates and has every single windows 10 problem ever, for eternity.


    • Adrian Sinnott
      August 20, 2019 at 8:51 pm

      Like, some much likey.

  8. Gene
    June 1, 2019 at 12:15 am

    You rock sir - finally a useful command to run: powercfg -requests. My problem was that Plex decided that it would default-start its DNLA server (which you don't need) and it would prevent windows from going to sleep. Fixed!

  9. James
    April 21, 2019 at 11:46 pm

    The most complete post about to repair the "suspend power troubles"

    Thank You.

  10. Matt
    March 31, 2019 at 7:25 pm


  11. test
    March 29, 2019 at 3:59 pm

    You save my day. =)

  12. Mircea
    December 25, 2018 at 12:36 pm

    Everything you shown works for those who have a laptop. I have a PC. I just want my computer to go to sleep when I press "Sleep" just like in Windows 7! Meaning, cutting the power, and on when i press a key. Is that hard?

  13. David Hansmeyer
    November 21, 2018 at 9:07 pm

    My computer went into sleep mode while downloading a very large file.
    At my internet speed this download could take 60 plus hours to download providing the internet connection stays up. I do not want to interupt the download but I would like to get the computer out of sleep mode.
    Is there any way to do this without an active display?

  14. Mynde
    November 5, 2018 at 5:07 pm

    My PC doesn't get to sleep mode correctly sometimes. But this happens not allways. Screen turns off, but motherboard stays on. Only Shooting down holding power button makes it turn off fully on Windows 10 x64.
    Mobo: Gigabyte X470 Aorus Gaming 7 WiFi (BIOS version F3)
    CPU: Ryzen 7 2700X
    DRAM: Corsair Vengeance LPX 2*16GB
    GPU: EVGA GeForce GTX1060 3GB
    SDD: Corsair MP500 pcie m.2 240GB
    Powersuply: Seasonic Fanless 520W
    Where can be the problem?

  15. poppy samuel
    August 31, 2018 at 2:50 am

    hi, i was in the middle of doing work with words, but then something urgent came up, so instead i shut down the pc, i put it into sleep mode. When i want to open it again, the screen still went black, and it stays on a sleep Mode even if i already tried to click Esc. Can you pls help me find a way to resolve it ?

  16. Sven G
    July 20, 2018 at 2:19 am

    If all of the above are not helping or not relevant (everything is configged properly) you have an issue with either the MB or plain simple the PSU and you need te replace that.
    This is the case with me; in last 4 years had to replace 2 PSU's from 2 well known and established brands. The intensive usage from both PSU's in active duty as well as sleep modus takes its toll. So from now on PC on/off just like my screen to prevent more and rapid wear and tear.

  17. Vincent Jackson
    March 6, 2018 at 6:46 pm

    Configuring settings to NEVER permit laptop to sleep does not take affect. The Windows 10 Home version computer still hibernates after 1 minute of non use. I have been through all the settings and changed to longer times including NEVER sleep. Still those settings don't get applied even after clicking "APPLY" settings.

    The mouse settings (left right button) also don't remain after each hibernation. The mouse primary button settings must be reset after each login of Windows.

  18. Emmanuel
    January 27, 2018 at 11:59 am

    Thanks ..this really helped me

  19. John
    July 31, 2017 at 11:05 am

    Thank you for a brilliantly simplistic overview of how to troubleshoot sleepstate issues.
    I have had multiple PCs having these problems: my desktop rig refused to stay in either hibernation or sleep modes. My main HTPC refused to remain in hibernation, so had been using sleep.
    I have tried on several occasions to these troubles out. Having read a number of sites, I had no success. You were the only site to mention about clean booting. You page is clearly written, in easily comphrensible terms that a user, with moderate PC skills can understand.
    In less than 3 hours I now have both sytems staying in hibernation. The main culprit turned out to be an Acronis True Image 2016 service: the non-stop service. After disabling that, they now perform as I want.
    Thank you immensely.

  20. Ron
    May 7, 2017 at 8:43 pm

    Ever since the Creators update my monitors will not shut off. I have used a screen saver but since removed it in an effort to get the monitors to turn off as I have set them to.

    I have reset all power options to default, and removed any custom plans. I'm still trying to fix this issue but it's getting frustrating.

  21. BT
    January 18, 2017 at 7:04 am

    My sleep problem is different and no one seems to be talking about it.
    My computer goes to sleep but won't wake up. The only other option I have is to make it hibernate which takes much more time on both ends.
    Any suggestions?

    • Emma389
      November 19, 2017 at 3:08 pm

      Hi BT - I have a similar issue. My computer goes to sleep and I am not able to awake it. I have tried everything to restore the screen but in the end I have to force stop the computer and reboot - which I am sure does not do a lot of good!

      Did you get any answers to your question?

      • BT
        November 19, 2017 at 3:33 pm

        Hi Emma,
        Nothing useful and numerous searches didn't help. Still using hibernation instead of sleep.
        I'd love to know if you find anything that works.

  22. Logan
    January 17, 2017 at 3:24 pm

    Then there are hardware issues. In the past I have had issues where a machine would power down instead of going into sleep mode. Turned out that power supply pin-9 (supplies power even when the machine is powered down to keep the motherboard alive for wake-up procedures) was bad and the motherboard was completely powered down. Something to keep in mind while troubleshooting.

  23. Timothy
    January 17, 2017 at 1:07 pm

    My laptop will always sleep when I'm running a backup or rendering a large file in Lightroom/Photoshop or any important activity if I have the lid closed. I have turned off every sleep option there is, even the screensaver. I even tried an app designed to prevent sleeping. Nothing stops it sleeping except leaving the lid open. It started in win 7 and continues in win 10. I think there must be a hidden sleep function that activates when the lid is down that was introduced by a windows update and is still part of windows 10. Or its a glitch that hasn't been fixed.

    • Wesly Ortega
      November 4, 2017 at 6:50 am

      Hello. I'm not sure if you still need help, but here is a solution:
      right-click the battery icon on the bottom-right corner of the screen.
      Click "power options".
      On the list at left side margin, click "choose what to do when the lid is closed"
      There should be options for when you close the lid. For you, it is probably set to sleep. Click it and set it to nothing. That should fix the issue.