How to Fix Your Windows 10 Touchscreen Not Working

Joe Keeley Updated 28-11-2018

Windows 10 is great for touch screens, especially thanks to the special touch-designed apps part of the Windows Ink Workspace. But is your touchscreen not working? Sometimes it can break for seemingly no reason, so we’re here to show you how to fix your touchscreen in Windows 10.


The majority of the problems are caused by driver incompatibility. This is even more likely if the touchscreen has stopped working between your upgrade from a previous operating system to Windows 10. We’ll cover this, along with many other troubleshooting tips.

1. Run Troubleshooting

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices.

Windows hardware and devices troubleshoot

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.


2. Calibrate the Touchscreen

When your touchscreen is slow to respond or records your touch gestures inaccurately, a re-calibration might be all it takes to bring it up to speed. Here’s how to perform a touchscreen calibration.

Do a system search for calibrate and select Calibrate the screen for pen or touch. A new window will open containing tablet PC settings.

Windows Display Calibrate

On the Display tab, use the Setup… and the Calibrate… buttons in turn to see if this resolves the issue.


3. Disable and Re-enable the Touchscreen

The closest fix to rebooting the entire computer Why Does Rebooting Your Computer Fix So Many Issues? "Have you tried rebooting?" It's technical advice that gets thrown around a lot, but there's a reason: it works. Not just for PCs, but a wide range of devices. We explain why. Read More , which should have been your very first step, is turning the touchscreen off and back on.

Press CTRL + X and select Device Manager. Double click on Human Interface Devices to open the dropdown. Right click the listing for HID-compliant touch screen and select Disable. You’ll be asked to confirm this, so click Yes.

disable device driver

You now need right click the listing again, but this time select Enable. This is one of the simplest solutions, but it doesn’t always work. In fact, you may find that the issue still continues after a system restart. If that’s the case, please read on.


4. Change Power Management Settings

Windows 10 will do its best to conserve power, but sometimes the settings can be overzealous and turn off your touchscreen after a period of activity.

While the touchscreen should automatically enable itself again when it detects input, this isn’t always the case. As such, you can disable the power saving of your touchscreen to see if this fixes the problem.

windows 10 device power management

To begin, press Windows key + X and click Device Manager. Next, double click on Human Interface Devices, then double click the listing for HID-compliant touch screen.


This will open a new window. Switch to the Power Management tab. Untick Allow the computer to turn off this device to save power. Click OK, then restart your system.

5. Update the Drivers

A driver is a piece of software that helps your hardware. For example, your touchscreen communicates with your computer’s processor. Thus touchscreen malfunctions could be due to a faulty driver.

Following on from the instructions above, with Device Manager still open, right click the HID-compliant touch screen and select Update Driver Software….

You’ll want to Search automatically for updated driver software. This will scan Microsoft’s database for any updates available for your touchscreen device. Follow the wizard through as necessary, then restart and see if your problem is resolved.

update driver software

If not, you should try going directly to the manufacturer’s website, look for their drivers page, select your device number, and download the latest driver.

With this driver downloaded, you may be able to extract it and install it automatically. However, you can select Update Driver Software… again, but this time click Browse my computer for driver software. Use Browse… to locate it, then follow the wizard through.

For more information on updating drivers, check out our guide on how to find and replace outdated drivers How to Find & Replace Outdated Windows Drivers Your drivers might be outdated and need updating, but how are you to know? Here's what you need to know and how to go about it. Read More .

6. Rollback the Drivers

In Windows 10, the Windows Update also updates your hardware drivers. Unfortunately, not all driver versions work equally well. If it’s actually driver updates that are causing the problems, you should try rolling back to the default.

For this, again in Device Manager, right click the HID-compliant touch screen and then select Properties. Then switch to the Driver tab and select Roll Back Driver.

roll back driver

You know that there’s a specific older driver version that will work but aren’t able to get to it through a rollback. Within the Driver tab select Uninstall instead and then follow the method outlined in step four above.

Windows 10 has automatic updates Pros & Cons of Forced Updates in Windows 10 Updates will change in Windows 10. Right now you can pick and choose. Windows 10, however, will force updates onto you. It has advantages, like improved security, but it can also go wrong. What's more... Read More  and you might find that the system keeps pushing the latest drivers onto you—which may very well be the ones causing the problem. For details on how to overcome this, check out our guide on how to take back control over driver updates Take Back Control Over Driver Updates in Windows 10 A bad Windows driver can ruin your day. In Windows 10, Windows Update automatically updates hardware drivers. If you suffer the consequences, let us show you how to roll back your driver and block future... Read More .

7. Uninstall Recent Programs

For whatever reason, some programs cause touchscreen problems. If your touchscreen has only recently broken, you should uninstall any recently added programs.

uninstall a program on windows 10

To do this, press Windows key + I to open Settings. Click Apps. Use the Sort by dropdown and select Installation date.

Look for the date when the touchscreen problem started. Working up, click each app in turn and Uninstall it. Restart your computer each time and see if it fixes the touchscreen.

8. Move to Another Room

This one sounds weird but bear with me. Other nearby electronic devices can interfere with the touchscreen. It could be caused by something you’ve got plugged into the same power bank or because you’ve got lots of computers in close proximity.

power socket holding power cable with attached energy saving bulb

It’s simple to diagnose this, though. Take your touchscreen device somewhere else and try it. If it works, electromagnetic interference is the culprit.

To resolve, go back to the original room and turn off everything else. Then turn them back on one by one to see what causes the problem. If none of them seems to be at fault, check nearby areas for powerful equipment that could be the cause.

9. Contact the Manufacturer

Have you tried all of these tips and your touchscreen is still broken? If so, you should probably contact your system manufacturer to get them to investigate.

dell logo and laptop

It’s likely that the problem is a hardware fault, rather than a system one, and they will have the expertise to fix it. You may find that you’re still covered by warranty, depending on what caused the damage.

Touch Problems Resolved

Hopefully, our advice above has resolved any problems that you were having with your touchscreen.

For related touch content, if you’re having problems with your tablet’s screen, check out our guide on how to resolve your tablet’s touchscreen issues. Or if your touchscreen is now working great, check our guide to essential touchscreen gestures to make the most of it.

And now, moving on from your computer to your phone, here’s what to do when your Android phone’s touchscreen isn’t working Android Touchscreen Not Working? Try These 7 Fixes Is your Android device's touchscreen not working? Here are tips and apps to fix a malfunctioning touchscreen or work around it. Read More .

Related topics: Drivers, Hardware Tips, Touchscreen, Troubleshooting, Windows 10.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Nidal
    May 18, 2020 at 7:28 pm

    Thanks so much.
    The Disabling and Enabling worked for me!

  2. Mark Kamoski
    April 7, 2020 at 9:36 pm

    None of this worked for me. Device Manager does NOT list a touchscreen for me. Trying to update drivers did NOT work. Trying to scan for hardware changes did NOT work. I am absolutely certain that I do have a touchscreen because last year it was enabled. Ug. Windows 10 is good but not great.

    • M.Charles
      May 22, 2020 at 10:33 pm

      Same situation here. I restarted and it returned.

  3. Ann Marie Beacock
    August 7, 2019 at 4:18 am

    I had to do a factory reset on my Dell Inspiron 3000 Touch Screen. Now the touch screen doesn't work and it doesn't show up anywhere you have described above.
    All my drivers are up to date. Dell says my laptop is not touch screen even though it says so right on the label on the bottom and has been working as a touch screen for two years! Can I fix this?

  4. jessica
    July 28, 2018 at 5:29 pm

    it wont let me roll back the driver. I recently had my hard drive replaced and they upgraded my computer from windows 7 to 8 and then 10. they skipped 8.1 and thats where samsung think the tech place messed up the driver. idk but anyways i can fix my touch screen? i previously purchased windows 10 years before the hard drive failed and my touch screen worked. ive tried to enable and disable the Hid TOUCH and even uninstalled it. i dont know what to do.

  5. Olivia
    June 20, 2018 at 4:12 pm

    Tried all of this - nothing's worked!
    I have an Acer Aspire E1-470p laptop and as of recent updates, the touchscreen has completely stopped working. It's happened often after windows updates but a few days/weeks later the touchscreen function will just suddenly start working again. However, after this recent update it has not regained it's function. It's been like this for several months (possibly a year now) and I've just been putting up with it as it's not a major issue (the laptop itself is decent and not worth replacing). I've run troubleshooting, rebooted, and no change. I can't calibrate the touchscreen, as the touchscreen has to actually work to do that. I've disabled and enabled the function, rebooted, and no change. I tried updating the drivers - apparently they're up to date. I even installed the Drivereasy app to double check, but again, they're up to date. I tried to roll back the drivers, but apparently there isn't a previous driver as the option wasn't there.
    Short of taking my screen off and cleaning it with alcohol wipes (which I do NOT have the courage to try), I can't think of anything else. I'd rather not have to do a factory reset. Anyone got any ideas?

  6. Nizar
    June 3, 2018 at 11:09 pm

    Does this kind of nonsense with drivers and viruses and all these blue screens happen with Apple products? My job software only works with windows, I wish they would make software IOS compatible. My daughter insisted on Apple book in 2009 after three PC laptops crashed on her in a matter of 4 years. She has had NO problems with her Mac as of June 2018. Granted, she has no touch screen to worry about.

    May 30, 2018 at 11:07 am

    step 3 - disable and re-enable touchscreen worked peerfect for me, thankyou very much for the great and usefull article! It is really helpfull that you wrote all the different solution options for an issue :)

  8. Boyd LaRue III
    May 25, 2018 at 3:43 pm

    I have an ICraig (Craig) CMP801 windows tablet that I recently upgraded to Win 10 from 8.1. Now my touch screen is all inverted-I touch top,it shows on bottom and right shows left etc. I've called Craig support, only to get the runaround. They said it was a Windows problem and they don't have the drivers! So I called Windows support and got a runaround with them wanting me to PAY for help?!? I've gone through a million posts on how to fix this issue but nothing has worked! I need REAL help/answers! Please let me know what I can do (before I throw this away!) It worked on Win8.1 but to save space I deleted the "Windows.old" folder. PLEASE HELP!!
    Thanks for your time.
    Sincerely frustrated.

  9. The American
    May 2, 2018 at 10:29 am

    A certain spot of touch screen is not working and i cant drag thing from 1 half of the screen to other half of the screen the app will be put down when i reach the half pls help me with this

  10. Mandi
    March 27, 2018 at 4:33 am

    Anyone find a solution other than disabling the touchscreen?!? Spent a good chunk of money on this fancy 27” touchscreen monitor only to have to disable it to use it ???

  11. Mike Smart
    February 4, 2018 at 12:42 am

    Thank you. Disabling then enabling my touch screen fixed the issue. This started after the latest batch of updates a short while ago and I just put up with it until today, Feb 3, 2018. Thank you again.

  12. MegaExpert
    January 7, 2018 at 2:06 pm

    For me it was a Intel Serial IO Driver?? from the pc driver's website. This is an hp-pavilion, I looked the site using the part number in the HP support page and got to the drivers for the exact model. There I started installing all drivers until the Serial IO Driver. It says nothing about touchscreen so you have to guess. It was an Input/Output driver missing.

  13. MegaExpert
    January 7, 2018 at 2:01 pm

    Some times these solutions fail to work. For me it was a Intel Serial IO Driver?? from the pc driver's website. This is a hp-pavilion-11-n000-x360, I looked the site using the part number:

    this was the installer that fixed in my case:

    it says nothing about touchscreen so you have to guess. It was an Input/Output driver missing.

  14. Bob
    December 20, 2017 at 10:37 pm

    Sony Vaio 13 laptop touch screen. Touch has failed after latest Win 10 Creator Update

    • Roxana
      January 29, 2018 at 12:05 pm

      True! For me it was the same!

  15. Susan
    November 5, 2017 at 6:03 pm

    I have a Dell Insprion 17. My touchscreen seems to have a mind of its own. The pointer disappears and reappears. Sometimes there are two pointers. My windows minimize and maximize at will. I spent countless hours with Dell technicians to no avail. I even sent it back. Dell replaced the LCD panel and reinstalled the operating system. Within 30 minutes it was doing the same thing. Yesterday, I installed a Windows 10 update and the problem reappeared. windows The only way to use my computer is to disable the touchscreen. I would appreciate any help.

  16. Michael
    August 10, 2017 at 12:17 pm

    worked well thanks

  17. Nina Mourning
    August 5, 2017 at 8:46 pm

    Thank you! Thank you! #1 - Run troubleshooting worked! Not only fixed my touchscreen, my computer now works with a printer that I couldn't get to work for the last couple of years. Yay!

  18. John Glitsos
    July 27, 2017 at 6:14 pm

    I am trying to install an application on a public touch screen on a Windows 10 computer.

    The multi-point touch driver leaves too many openings for guests to escape to the desktop, open settings, move to another window or do other things that are not desirable.

    Is there any way to make the touchscreen act like a mouse, only reacting to a touch (mouse down) and release (mouse up)??

    • John Glitsos
      July 27, 2017 at 9:51 pm

      Someone here discovered that you can set the touchscreen driver to the "wrong" one, a mouse driver instead, which solves this issue. In case anyone else needs to do this, here are instructions:

      Open Device Manager
      Under Human Interface devices, look for Touch Screen or touchscreen device
      Right Click it and select Update Driver
      Click "Browse my computer for driver software"
      Click "Let me pick from list......."
      Uncheck "Show Compatible Driver"
      Under "Manufacturer", select Standard System Devices
      Under Model, select USB Input Device then click next
      It will warn you that it's not the correct driver but just proceed anyway.
      After installing, the USB Input Device entry will have a "bang" or "!". This is ok.
      Test the touch screen to see if it is not converted to mouse cursor when touched.

  19. Tom
    July 18, 2017 at 2:11 pm

    My problem is that I have a tablet running windows 10 without touchscreen function so I can't access anything. This was originally a Windows 7 or 8 tablet that I upgraded while Win 10 was available free and everything worked fine but then some things started going screwy so I tried to reset the tablet. Instead of reinstalling the original windows it reinstalled the Win 10 version but set to desktop with the touch control turned off. I can't even log on let alone change settings or initiate an update. Any Ideas of how to fix this?

  20. fredbaby
    May 28, 2017 at 8:01 pm

    nothing has worked, tried everything, device manager says touchscreen drivers up to date and working propoerly

  21. gmail
    April 28, 2017 at 10:27 pm

    None of this helped, I don't know what is happening to my computer screen but I do know that I can't fix it...

  22. Bill
    April 17, 2017 at 7:02 pm

    Viewsonic series TD2240, model#VS15556, touchscreen feature stopped working. I uploaded the most recent Viewsonic driver for that monitor. I checked and have the latest Win10 update. The Device Manager/Human Interface Devices does not show a touchscreen. I have rebooted, scratched my head, sacrificed a chicken born under a fool (intentional) moon to no avail. This monitor tilts flat which made it great to draw on and now butkus, nil, no touch screen. The monitor is on a Gateway i5, the system info says that no pen or touch is available for this display. Odd as it worked for months after I upgraded from Win 8 to Win10. Any suggestions??

  23. Charlaine
    April 1, 2017 at 3:24 pm

    My hid-compliant touch screen was deleted or it's a ghost driver now. There says the driver is no longer connected to the computer. Please reconnect. And then there's code 45.
    How do you fix that?

    Thank you.

    • harriet
      April 11, 2017 at 6:55 am

      reinstall your bluetooth driver and restart
      it will fix your touchscreen problem

      • Michele Westcott
        March 7, 2018 at 12:20 am

        Hi - I have the same problem. I have a Lenovo Yoga2 Pro running Windows 10. I am not a technical guru but capable although a bit nervous to make too many changes.
        If you say to display hidden items I see the HID Touchscreen. Under the driver tab it looks like there is no driver installed. Under the Events tab it lists and event that happened 12/23/17 where the device was "migrated.. configured.. then started". If you could give me some additional instructions with details that would be helpful. Thank you in advance.

  24. Cy Lab
    January 27, 2017 at 9:28 pm

    Method 3 worked like magic!

  25. Collin
    January 19, 2017 at 2:27 am

    I ran Windows 10 setup from a USB drive on my Dell Venue 8 Pro 3845. I can't get my touchscreen to work even from there. If all else fails, I have recently purchased a small device that allows connection of three USB male ports (it hasn't come in the mail yet) and I can connect a wireless mouse, but it would be much more convenient to use the touchscreen. Of course, I can always install touch drivers after installation, but, as I said, it would be easier overall to use the touchscreen for setup. (Wow, that was extremely redundant xD)

  26. Horst
    January 13, 2017 at 11:14 pm

    About touch screen problems.
    Have also the problem on a trekstore wintron 7.
    Response positions are diffrent over the screen. The positions in the midle were ok.
    Upper and lower corners have different fails.
    Tried to adjust with Calibration. This is absolutly crazy. Nothing works ok.
    Pushing right upper edge results response lower left edge !!
    Finger wipe up, response by down moving.
    I checked the known driver problem. I used the right driver !!!
    Seems to be bad general function.
    Accuracy seems there a great problem.
    The default cal is the best but corners on screen do not fit.
    Tested it by a second item of the same type shows me the same problem !!
    There it is truth, you get what you pay for !!

  27. tanya
    January 4, 2017 at 3:59 am

    Darn it! I tried everything on the list and it still hasn't resolved with weird problem I'm having. I have a square - literally a 1.5” square that shows up on all screens. It popped up out of nowhere and when I reboot I have a dual cursor in there. Meaning another arrow and my mouse creates another one. The touch screen is now hit or miss and I can't seem to get rid of this box. Can't seem to find anything about it and wondering if anyone else has seen anything like it.?

  28. mr bassman
    December 8, 2016 at 3:42 pm

    hello, i have a problem with the response time or accuracy ? of the multi touchscreen. if i use the mouse or a wacom pen tablet the volume control slider in the taskbar is accurate with one digit (from 100 to 99 %) if i use the multi touchscreen it seems to get stuck for a second and does only multiple digits. ( from 100 to 95) if i hold the finger on the slider after the 'stuck' it will do one digit. this is a problem when i use musical software. the volume becomes 'jumpy'.

    it seems a limitation of the drivers?? i tried all suggest solutions on this web page. can someone please help me to solve this? i need the audio software for work. there were no extra drivers for the screen (iilama multitouch)

  29. Kindo Blimbo
    December 1, 2016 at 3:37 am

    This made my day thank you make use of
    I simply ran the troubleshooting and it worked.

  30. Craig Fialkowski
    September 20, 2016 at 1:21 am

    I have a HP Envy 21" All-in-One PC running Windows 10. Was working fine and one day the screen started shaking and windows popping up, circles appeared on the screen. I was not able to move the mouse to any fields. I turned off the computer, waited a while and turned back on. Which fixed the problem for about a week. Then the problem came back, only worse. I called HP with no help after 3 hours on the phone but did figure out that if I turn off the Touch Screen in Device Manager, the problem went away. HP thinks my User is corrupted, and tried to create a new USER. Although the new USER did not experience the same problem with Touch Screen, I lost all of my programs and info. So it was easier to use my existing USER account and NO Touch Screen, which I didn't use anyway.

    • Pete smith
      September 30, 2016 at 11:16 am

      Hey Craig... I have EXACTLY the same problem! did you find a fix?.....
      turned off touch screen and no problem but so annoying i cannot use it....
      anybody out there know how to fix?...
      tried updating driver but windows says im using the latest....
      Ive had this problem before and after the latest Anniversary Update....
      thanks for any help.... Pete

      • Laura H
        October 31, 2016 at 7:27 pm

        Hey Pete,
        the same problem happend to me today? Did you find out how to fix it?


        • nick
          November 30, 2016 at 5:07 am

          any luck?

        • Jesse
          April 14, 2017 at 3:26 pm

          Pretty late to this thread but I've been having this problem for some time now and its a nightmare. I can fix it by disabling the touch screen and uninstall it but it automatically re-installs on updates. When touchscreen takes over, it is impossible to get any work done and its so bad that it typically takes 20 minutes just to disable the touch screen. When the touchscreen takes over, it opens applications, changes settings, and has even deleted some applications. Has anyone been able to solve this or at least know how to permanently disable it??