It’s a sad reality of the modern world that none of has enough free time. We’re all too busy with jobs, kids, and responsibilities to actually pursue our hobbies.
When you eventually do get the chance to relax a little, the last thing you want to worry about is your Netflix not working. However, it turns out there are plenty of reasons why Netflix goes wrong.
This shouldn’t come as any great surprise. Like any other app, Netflix can go wrong, despite the fact you’re paying for it. You’re not paying enough for Netflix to ensure it’s flawless, if we’re honest.
With this in mind, we’ve put together a list of the most common issues. And, crucially, we’re offering solutions to help you get your Netflix back up and running again.
1. Your Netflix App Keeps Crashing
It has happened to all of us at some point; one of your favorite apps suddenly starts crashing every time you try and use it. After the initial panic has worn off, there are a few steps you can take to try and rectify the problem.
But a lot depends on which device you’re using.
Smartphone users should start by force-stopping the app. If it still doesn’t work, try turning your phone off and on again. And if it still doesn’t work, you will need to delete the app and reinstall it from the appropriate app store. The same methodology applies if you’re using a set-top streaming box.
If you’re using a smart TV app, you might not be able to delete the app. Instead, try to sign out of the app, clear the TV’s cache, then sign-in again. Or, if you’re using the Netflix app on Windows or macOS, try disabling your antivirus software. This is because many security suites interfere with the service.
Note: If you have a Linksys RE6500 AC1200 Wireless Range Extender, it could be causing your problem. Netflix is aware of the issue. To resolve the problem, you need to update the router’s firmware.
2. You’re Seeing Netflix Error 12001 on Android
Many Android users complain about seeing error code 12001 whenever they try to use the app on their device. This problem afflicts both smartphones and tablets. Nook users have also complained about the issue.
Error code 12001 is caused by the presence of outdated data on your device. You need to refresh the data to get the Netflix app working again. But how do you refresh the data?
Open the Android Settings app and navigate to Settings > Device > Apps. Then scroll down and tap on the Netflix entry. Within the Netflix sub-menu, go to Storage > Clear Data and the information on your device will be refreshed.
3. You Can’t Download Netflix Content
In late 2016, Netflix finally started offering users a way to download content to watch offline. It suddenly meant you could load up on TV and movies before a long plane journey or if you knew you were traveling to an area with poor internet coverage.
Unfortunately, this feature doesn’t always work flawlessly. If you’re struggling to download content, there are a few steps you can take.
Firstly, if you’re using a jailbroken iPhone or rooted Android device, you can stop right now. The feature will not work.
Secondly, make sure you’re running at least Android 4.4.2 or iOS 8, that you have the most up-to-date version of the Netflix app, and that you have enough storage on your phone.
If all else fails, try reinstalling the app.
4. You’re Seeing Netflix Error 1012 on iOS
Error 1012 is exclusively limited to iOS users. It points at a network connectivity issue—your Netflix app cannot reach the Netflix servers.
You can take some simple troubleshooting steps to try and fix the problem. For example, try restarting the app, restarting your device, and restarting your home network.
If none of the steps work, you’ll need to reset your Netflix app from within the iOS settings menu. Go to Settings > Netflix and flick the toggle next to Reset into the On position.
Make sure you close any existing Netflix sessions by pressing the Home button twice and swiping up on the Netflix app, then relaunch Netflix. You will need to re-enter your login credentials.
5. You’re Seeing a Black Screen on Desktop
If you’re using Netflix on Windows or macOS, you might encounter a black screen whenever you try to play a video.
This issue has three leading causes:
- Cookies: Try to clear your browser’s cookies. The precise instructions vary from browser-to-browser, but you’ll typically find the option in the settings menu.
- Silverlight: Microsoft depreciated Silverlight several years ago (though plugins are still available for some browsers). If you still have it installed on your system, it could be preventing video playback. You need to delete it.
- Antivirus: Some anti-virus suites don’t play nicely with Netflix. Try temporarily disabling the security software you’re using.
If you still see a black screen, try using a different browser or disabling any plugins you’re using.
6. There Are Too Many Users Watching
Netflix offers tiered plans, and each of these allows more people to simultaneously use Netflix. The top plan is limited to four people.
If you see a message that reads “Your Netflix account is in use on another device. Please stop playing on other devices to continue”, this is your problem. You can terminate all existing sessions by going to Account > Settings > Sign out of all devices.
For a less drastic solution, go to Account > Settings > Recent device streaming activity to see a list of current sessions. The list will help you identify which users are online. You might be able to persuade one of them to log off.
Note: You can check how many simultaneous screens your current plan allows by going to Account > Plan Details.
7. You’re Unable to Log In to Netflix
The obvious solution here is to reset your password. And in the future, be sure you use a password management app like LastPass, which should prevent you incorrectly entering passwords.
However, before you hit the reset button, it’s also worth checking your email inbox. Something more sinister might be at play.
The Netflix login credentials of unsuspecting users trade hands for not-insignificant amounts of money on the dark web. They’re often bought by people who cannot create a Netflix account from their own country.
If Netflix sees suspicious login behavior, it will block your account and send you an email advising you to create a new password. Remember, if you’re the victim of a hack, you need to change your password on any other app or service for which you’ve used the same credentials.
Is Your Netflix Account Working Again?
Based on our research, these are the most common problems people have with Netflix. We hope that if you came to this article to try and find a solution, your Netflix is now working again.