8 Microsoft Store Errors and How to Fix Them

Joe Keeley 15-02-2018

The Windows Store, recently rebranded as the Microsoft Store, is the official marketplace for downloading games, apps, themes, and more. It’s not uncommon for it throw out errors, many of which are hard to resolve. We’re here to help.


Whether your Store is apparently missing, has a damaged cache, stuck downloading, or something else entirely, we’re here to offer all sorts of solutions that should hopefully get everything sorted.

If you have a Microsoft Store error to report, or a resolution to give, please head to our comments section below.

Windows Store Apps Troubleshooter

Before we begin looking at specific error messages, it’s worthwhile to run Microsoft’s Store troubleshooter. This will detect any problems and try to automatically fix them. Even if they can’t be fixed, it’ll still be useful to know what the problem is if the Store isn’t giving you a specific error when launching.

8 Microsoft Store Errors and How to Fix Them windows store apps troubleshooter

Download the Windows 10 troubleshooter from Microsoft directly.


Open the file with the Diagnostics Troubleshooting Wizard, which should be selected by default. Click Next to progress through the wizard. At the end, note any error messages which couldn’t be resolved.

1. Windows Store Won’t Open

If the Store won’t open at all, let alone give you an error message, the first thing you should do is restart your computer. The age-old fix, but it often works for this problem.

If not, don’t worry. Do a system search for powershell, right-click the relevant result and select Run as administrator. Input the following and press Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

Close PowerShell and you should now be able to successfully open the Store.


2. Windows Store Cache May Be Damaged

The first thing to try is clearing the cache. Press Win + R to open Run, input wsreset.exe and click OK. A blank Command Prompt window will open for about ten seconds. After which the Store will open itself.

If that didn’t work, press Win + R again. Input this:


microsoft store errors and fixes

If there’s a Cache folder already, rename it Cache.old. Then, whether it existed already or not, create a new folder called Cache. Finally, run the Troubleshooter as outlined above and it should detect and resolve the problem.


3. Windows Store Is Missing

If you can’t find the Store anywhere on your system then you’ll need to reinstall it. Do a system search for powershell, right-click the relevant result and select Run as administrator. Input the following and press Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Close PowerShell, restart your computer, and the Store should now be back.

4. Windows Store Download Is Stuck

If your applications won’t download or update properly, first check that you’re not trying to install them to an external hard drive. This can cause problems, so it’s better to keep them on the internal. Press Win + I to open Settings, go to System > Storage, select your external drive, and click Apps & games.

microsoft store errors and fixes


Click the problematic app and click Move. Finally, select your internal drive from the dropdown and click Move.

If that didn’t work, or your app is already on the internal drive, try running the Windows Update troubleshooter. To do this, do a system search for troubleshooter and select the relevant result. Beneath the System and Security header, click Fix problems with Windows Update.

8 Microsoft Store Errors and How to Fix Them windows update troubleshooter

Press Next to progress through the troubleshooter. Once done, open the Store and see if your downloads are working. If this still doesn’t work, check out our tips for resolving Windows Update problems How to Resolve Windows Update Problems in 5 Easy Steps Has Windows Update failed you? Maybe the download got stuck or the update refused to install. We'll show you how to fix the most common issues with Windows Update in Windows 10. Read More .

5. Error Code 0x80072EFD

This error will appear when the Store is having network issues. A few simple things to try are running Windows Update, disabling your anti-virus, and ensuring the time and date are correct on your system. If this doesn’t work, it’s time to delve into the registry How to Back Up and Restore the Windows Registry Editing the Registry unlocks some cool tweaks, but can be dangerous. Here's how to back up the Registry before making changes so they're easily reversed. Read More .

Press Win + R to open Run. Input regedit and hit Enter. If you don’t see the address bar at the top of the window, go to View > Address Bar. Input the following and press Enter:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

microsoft store errors and fixes

On the left-hand pane, right-click the Profiles folder and click Permissions. Click Advanced. Tick Replace all child object permission entries with inheritable permission entries from this object, click OK, then restart your computer and load the Store.

6. Error Code 0x80072EE7

This particular error code claims that the server has stumbled. It’s a network issue and can occur even if your internet browser is working perfectly. For this, try resetting your proxy settings. Press Win + R, input cmd and press Enter. Input this and press Enter:

netsh winhttp reset proxy

Restart your computer and open the Store, which should now be working.

7. Error Code 0x8000ffff

This error will appear in the Store and say that the page can’t be loaded. Do a system search for repair network problems, select the relevant result, then run the troubleshooter. This will attempt to detect and automatically repair any issues. Once done, try opening the Store again.

If you still don’t have any luck, you could try using Google’s public DNS settings. Open Control Panel through a system search. In the top-right search box, input view network connections and click it in the results. Right-click your active connection and click Properties.

microsoft store errors and fixes

Once here, click internet Protocol Version 4 (TCP/IPv4) and then Properties. Select Use the following DNS server addresses. For Preferred DNS server input For Alternative DNS server input Click OK, restart your PC and then load the Store.

We have a full guide on troubleshooting error 0x8000ffff How to Fix Error Code 0x8000FFFF in Windows 10 The Windows 10 error code 0x8000FFFF affects the Microsoft Store. Let's troubleshoot this problem with some quick fixes. Read More if you need more help.

8. Error Code 1

This is a very curious one. It’s the first error code and will appear when you try to launch the Store. The solution is to change your computer’s region to the United States. Yes, really.

microsoft store errors and fixes

To do this, press Win + I to open Settings and go to Time & Language > Region & language. Use the Country or region to select United States. Restart your computer and the Store should now work.

Other Troubleshooting Tips

If you’re still having problems, check out our top tips to fix Windows Store issues 8 Tips to Fix Microsoft Store and App Issues in Windows 10 Do you have issues with the Microsoft Store or its apps not downloading? Follow these troubleshooting steps to fix the problems. Read More . There’s not always one solution to the same problem, so it’s worth trying everything out on that list to see if it helps.

Now that you’ve hopefully got the Store back up and running, check out some great apps that you didn’t know existed 10 Windows Store Apps You Didn't Know Existed Big names have finally entered the Windows Store. You might not realize just how good it's become. Let us show you what you've missed. Read More . And we’ve even compiled a list of the best Store developers too The Best Windows Store App Developers You Must Try The Windows Store is better than you think. Here are the best app developers and publishers and their coolest apps. Get quality apps from vendors you trust. Read More !

Are you encountering a Microsoft Store error we haven’t covered here? Or do you have a different solution to share?

Related topics: Microsoft Store, Troubleshooting, Windows Store.

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  1. SamG
    February 24, 2018 at 3:06 pm

    Most times when searching for an app for windows 10 phones, I'd get, "this app is not compatible for your devices." or something like that. Well I sold the newest phone for a few dollars on Ebay. Which left only one phone for MS to complain about. Then install most apps anyhow. Also searching the 'Net for problem solutions is better than MS Help answers. 4 out of 5 times. MS will supply worthless answers. Now go on and enjoy your weekend!

  2. Daniel Windholz
    February 22, 2018 at 5:42 pm

    The problem I'm encountering is not with the Store but rather with the downloaded games from the Store like Solitaire Collection, Ultimate Word Games, etc. When I try to open them they start and midway of loading - they freeze. I tried all the suggestions given by Microsoft, and of a few other sites, but it doesn't resolve the issue. I did the suggestions 1, 2, and 3 above - to no result. The only solution that it works is that every time I want to open one of these games I have to reboot my PC. This problem started after the latest Windows 10 major update. (Creator's). Any suggestions to find out what is causing this issue?

  3. Wayne McDermott
    February 17, 2018 at 10:28 pm

    Thanks very much for this Joe !