iPhone and iPad

What It Means When Find My iPhone Is Offline and How to Find It Anyway

Philip Bates Updated 09-12-2019

If you’ve lost your iPhone or iPad, how can you find your device? If you had the foresight to activate Find My iPhone, you should be able to find your smartphone easily. However, upon logging in, you notice a problem: Find My iPhone is offline.


What does “Offline” mean on Find My iPhone? How can you still locate your device? And if it’s been stolen, how do you stop others from accessing your personal data? We’ll walk you through it.

How to Activate Find My iPhone

So what exactly is Find My iPhone? As you might have inferred, it’s a feature that helps you find your device if it goes missing. It doesn’t matter whether you’ve lost it while out and about, or if you still think it’s somewhere at home. Activating Find My iPhone means you can log into your Apple ID on a PC or tablet and locate your device on a map. (Find My iPhone is part of the Find My app starting with iOS 13.)

You can also use Find My iPhone to remotely lock your phone, erase all content (in case you think it’s irretrievable), or play a sound to lead you to it.

All you need to do is open Settings, then tap on your name at the top. Next, go to iCloud > Find My iPhone. (We’ll come back to why this screen holds extra significance if your phone reads Offline.)


You need to make sure this setting is turned on. It’s not possible to enable it remotely, so it’s better to be safe than sorry. It’s a wise idea to prepare for the worst but hope you never need it.

As a reminder, you should disable Find My iPhone if you decide to sell your phone How to Turn Off Find My iPhone When You Sell Your Device You must switch off the Find My iPhone function when you sell your device. Follow this quick guide to know why and how to do it. Read More .

What Does “Offline” Mean on Find My iPhone?

To location your smartphone with Find My iPhone, you need to sign into your iCloud account using a different device. There are numerous iterations of the Find My app, including Find My iPad and Find My Apple Watch. All of these use iCloud.

If it’s working properly, you should see an icon on a map to show where your missing device is. In some cases, however, it reads “Offline”. It may also say “No location available” or “Location Services Off”.


iCloud lets you find your smartphone on a map

There are a few reasons for this, but they all have the same meaning: your iPhone cannot check in to Find My iPhone. It doesn’t have access to Wi-Fi or cellular data.

Why is your iPhone offline? The most likely reason is that the battery has died. You could also have left it turned off. Either way, if your phone has no power, Find My iPhone won’t give you its whereabouts.

The app will only work if your device is connected to iCloud, of course, and signed into your Apple ID. To activate the feature in the first place, you’ll have already signed into these. However, it’s possible to switch both off, severing the connection to Find My iPhone.


Your device may also have Airplane Mode switched on. We’ve explained how Airplane Mode works on your iPhone What Is Airplane Mode on iPhone? Everything You Need to Know What is Airplane Mode on iPhone? We explain what Airplane Mode does, when you should use it, and how it comes in handy. Read More if you’re not sure. Essentially, it cuts off all wireless signals like Wi-Fi and cellular data.

If your smartphone has been stolen, the thief may have taken out its SIM card. This disconnects it from mobile internet, making it more difficult—but not impossible—to track.

There’s also the small possibility that your iPhone has been lost in a country without Find My iPhone. This is because the feature needs to access maps and Apple simply doesn’t have that capability in some regions.

How to Find an iPhone That Is Offline

When you open Find My iPhone, you’ll see three options. While it may seem futile, click on Play Sound first. It’s unlikely this will work, especially when your iPhone shows as Offline. However, you’ll be pleasantly surprised if you do find your smartphone this way. (We’ll return to the other two options on this screen. You need to look into other methods before using those two.)


The main way to locate your device is, again, by preparing ahead of time. When setting up your device, you need to navigate to Settings, select your name, then go to iCloud > Find My iPhone > Send Last Location. This sends the location data of your device to Apple when the battery is critically low.

Turn on Last Location if Find My iPhone is Offline

This is your best chance of retrieving your device, but won’t help if someone moved it to another located, or if the function is switched off.

If you use Google Maps on your phone, you may be able to track its location via the Maps Timeline. You can see which apps access your geographical data via Settings > Privacy > Location Services.

It’s also worth contacting your mobile service provider. If you have the serial number or International Mobile Equipment Identity (IMEI) number, your carrier may be able to trace its position.

You can revisit where you’ve been recently and hope you find your smartphone without the need of further technology. Otherwise, you need to wait and keep your fingers crossed that someone finds and charges it. Keep signing into Find My iPhone in case this does happen.

How to Protect Your Data If Your iPhone Is Offline

Let’s suppose that you still can’t find your device. You fear that someone has stolen it, or that whoever locates it could access your private information. What can you do to stop this from happening?

Even when Find My iPhone says “Offline”, you can still use some of its functions. Most notably, Activation Lock comes standard when using Find My iPhone. This means that nobody can turn off Find My iPhone or erase your phone’s data without your Apple ID.

iCloud map Erase iPhone, Play Sound, and Lost Mode

Two further options are useful:

These modes only activate once your iPhone switches on and connects to the internet again.

Should You Choose to Erase Your iPhone?

Hopefully, these tips helped you find your iPhone, even if it says it’s offline (you might also want to know how to use Find My to locate your Mac). However, you may have to consider erasing your device if you really can’t find it.

Taking this option means you’ve entirely given up hope. In most cases, we think it’s better to use Lost Mode. It doesn’t matter if you lost your phone 24 hours ago or six months ago. If someone finds it and turns it on, they will be able to see your message and hopefully return it to you. You may consider offering a reward too.

The main advice for anyone who has lost their phone is simply not to panic. With today’s always-on world, someone will hopefully find it and get it back online. Speaking of which, make sure you know what to do if you find a lost iPhone Found a Lost or Stolen iPhone? Here's What to Do Found a lost or stolen iPhone? Here's how you can try to unlock a lost iPhone and return it to its rightful owner. Read More .

Related topics: GPS, iCloud, iPhone, iPhone Tips, Location Data, Smartphone Security.

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    August 26, 2019 at 11:10 am

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