The most irritating and frustrating computing issues always occur when you’re least expecting one. Just about to start your tax return? Keyboard issues. Just about to Skype with distant relatives? Microphone issues. Just about to embark on an epic Audiosurf session? You know it – mouse issues.
Luckily, unless you have a terminal hardware problem, most issues have a resolution, and we are going to share some of them with you.
Before We Begin…
I say this in every single troubleshooting article I write: check your connections. It is an incredibly simple thing to do and can sometimes make a massive difference.
- Check your mouse or wireless adapter hasn’t come unseated in its respective port.
- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port if possible.
- If it is an issue you’ve just encountered, sometimes restarting your system can provide an immediate fix.
If none of these things work, read on!
Solving Windows 10 Mouse Issues
The 2015 free upgrade to the new Windows 10 operating system saw numerous reports of mouse issues. Symptoms were varied, ranging from a completely non-responsive mouse, to mouse-lag, to certain mouse functions failing to work. Other users reported issues with frozen, jumping, or disappearing cursors.
It seems that during the Windows 10 upgrade process some systems had their mouse settings altered, confusing users as to why there was suddenly an issue.
1. Incompatible Drivers
One of the first checks to make with any mouse problems are the drivers. Windows 10 should take care of all driver updates, but that doesn’t mean you cannot install them manually, or that Windows will always get it right.
Search for Device Manager and select the first result. Browse down to Mice and other pointing devices, select, then right-click your mouse input and select Properties. Select the Driver tab, then Update Driver.
If you have already downloaded the correct driver, you should Browse my computer for driver software. Use the Browse option on the next page to locate the driver, then press Next. The driver should now install. Reboot your system.
If you haven’t downloaded a driver directly from the manufacturer, select Search automatically for updated driver software. Windows will now automatically scan your computer and the Internet for any driver updates, and install accordingly. Windows will inform you, if there are no updates available.
In the event that there are no updates, you can try manually reinstalling the mouse driver yourself. Note the name of your mouse or touchpad in the device manager, then head directly to the manufacturer website. They should provide the latest version of your mouse driver as a download. If you cannot find the relevant download on the manufacturers website, try searching Google for “[PC model] + windows 10 mouse driver” or “[laptop model] + windows 10 touchpad driver”, and you should find the correct download.
Once downloaded, you can head back to the Device Manager, back into your Mouse Properties, and back to the Device tab. Select Uninstall, and follow the instructions. Now reinstall the driver we previously downloaded, and restart your system.
2. Mouse Freezing and Disappearing Cursor
A common issue relates to the Realtek HD audio manager, and it is one we have seen interfering with other drivers, too. Right-click the Taskbar, select Task Manager, and head to the Start-up tab. If you see Realtek HD Audio Manger, right-click and select Disable. Now reboot your system.
This has been known to fix both mouse freezing and disappearing cursor issues.
3. Mouse Lagging and Beeping Sound
This is another driver-related issue. Following Cumulative Updates KB3140743 and KB3140768, some users reported random mouse lagging, and an equally random beeping sound. The issue was found to get triggered when an Xbox controller is unplugged with certain programs open. However, Microsoft apparently patched the bug in Cumulative Updates KB3147458 and KB3147461, released in early April.
If you are still having issues, head to the Device Manager and locate Human Interface Devices. If you see XINPUT Compatible HID listed, this fix may well work for you.
First, you’ll need to download this version of the Xbox Wireless Adaptor for Windows, and extract it to a memorable location. Head back to the XINPUT listing in the Device Manager. Right-click and select Update Driver Software.
Select Browse my computer for driver software, followed by Let me pick from a list of device drivers on my computer.
On the next screen, select Have Disk. This allows us to browse the system for a driver of our choice. Locate the extracted files using the Browse button. Select xinputhid, then Open, then OK.
You should now return to the driver selection screen where the “new” XINPUT driver will be available for selection. Press Next, then reboot your system.
If this remains an issue, despite the Microsoft issued patch, you could find the aforementioned updates (KB3140743 and KB3140768), uninstall them, and await the next set of updates to arrive.
N.B: The Human Input Device listing may vary from system to system. This fix has been shown to work on a variety of systems, using different hardware setups.
4. Touchpad Freezing
Some Windows 10 users have reported random touchpad freezing following keyboard use. This issue seems to relate to Synaptics drivers, and can be a symptom of a clash between Windows 10 touchpad driver settings and those you would normally use.
Search for Mouse in the Cortana search bar and select Change your mouse settings. At the bottom of the newly opened Mouse & touchpad menu is an option for Additional mouse options. Select the ClickPad tab, followed by Settings, followed by the Advanced Tab. Slide the Filter Activation Time bar back to 0 Seconds, and press OK.
5. Mouse Acceleration
Mouse Acceleration issues are incredible frustrating, especially for the gamers among us. You’re lining up a head-shot, and bam! Your mouse has drifted to the corner of the screen and you’re staring at the respawn screen.
Windows 10 users have reported acceleration issues in a number of scenarios, but there doesn’t seem to be any hard and fast fix for the issues. So I’ll detail a couple of fixes in the hope one works for you!
Off and On
First, simply try turning Mouse Acceleration on and off in your system settings. Head to Control Panel > Hardware & Sound > Mouse. Select the Pointer Options tab. Uncheck the Enhance pointer precision box to turn acceleration off. Select Apply and OK. Check how your mouse now responds.
MarkC Mouse Fix
If this doesn’t work, we can use the MarkC Mouse Fix to quell the effects of mouse acceleration. Download the MarkC Mouse Fix compressed file and extract it to a memorable location. Next, find out the display DPI (Dots Per Inch) you’re currently using by typing Display into the Cortana search bar, and selecting Display Settings from the options.
If the slider is completely to the left, your display DPI is 100%. If it is in the middle, or to the right, it indicates a different scale. Click the slider to reveal a tool tip displaying the current DPI. Make a note of your DPI.
Head back to the extracted MarkC Mouse Fix folder, locate your version of Windows, and open the folder. Select the registry file that corresponds with your display DPI. Answer Yes or OK to the prompts that appear. Now reboot your system for the fix to complete.
You should now enjoy exact 1-to-1 mouse control, with no acceleration or pausing between movements.
Windows 10 Game DVR
Windows 10 built in game recording facility has been known to trigger mouse acceleration issues. Unfortunately, this isn’t a uniform issue, and doesn’t appear to be one that has a definite fix. Some users have reported the above fixes to have some positive effects, while others have gone so far as to completely remove the built-in game features entirely, via the Windows PowerShell.
A common theme for those experiencing mouse acceleration issues is using the Windows Key + G shortcut to trigger a recording event. This combination appears to trigger mouse acceleration issues on certain systems, so avoid where possible.
All Fixed Up?
I hope one of these fixes eliminates your mouse or touchpad issues. Windows 10 is a constantly evolving operating system. The updates regularly trotted out by Microsoft will always have a chance of breaking something, somewhere, on someone’s system.
The enforced update system doesn’t help matters, but if it is a regular issue (driver updates causing mouse issues), you can always force Windows 10 to leave your working setup as is – for a while, at least.
Have you had a succession of Windows 10 mouse issues? Was everything fixed by updating or reinstalling your drivers? Let us know below!
Image Credit: Repairing computer mouse by www.BillionPhotos.com via Shutterstock