How to Cancel an Office 365 Subscription and Get a Refund

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Office 365 isn’t for everyone. Some people will balk at the idea of paying a monthly subscription for an office productivity suite, especially as there are so many excellent free alternatives The 7 Best Free Microsoft Office Alternatives The 7 Best Free Microsoft Office Alternatives Microsoft Office is the king of office suites, but that doesn't mean it's the right one for you. Here are some other office suites you might like better! Read More out there.

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And even if you want to use Microsoft’s famous suite, you might still decide that buying the software with a one-off payment makes more financial sense for your usage patterns.

But just because you signed up for Office 365 once doesn’t mean you’re stuck with the service forever. You can easily cancel your subscription. Let’s look at how to cancel your service and what will happen to the apps on your machine.

How to Cancel an Office 365 Subscription

How to Cancel an Office 365 Subscription and Get a Refund office 365 cancel

To cancel your Office 365 subscription, follow the instructions below:

  1. Go to and enter your login credentials.
  2. In the Services & subscriptions section, locate your subscription.
  3. Click on Manage.
  4. Select Cancel.
  5. In the popup box, select Confirm cancellation.

If you bought an annual subscription with the last 30 days, or you have a monthly subscription and cancel within 30 days of your last renewal, you are entitled to a refund.

Should you claim a refund, your Office apps will immediately go into a reduced functionality mode. You will still be able to open documents and print them, but you will not be able to edit anything.

If you don’t claim a refund, your apps will continue to work until the end of the subscription period for which you have paid.

Remember, canceling your subscription will mean you also lose the other benefits of your Office 365 account, such as extra OneDrive storage space and free Skype minutes. Other people that you have shared your subscription with will also lose access to their apps and benefits.

If you’d like more help determining whether you should subscribe to Office 365 or a pay a one-off fee Office 365 vs. Office 2016: Which One's Worth Your Money? Office 365 vs. Office 2016: Which One's Worth Your Money? We've compared Office 365 and Office 2016 to find out which one offers better value. Is Office 365 worth it for you? Find out! Read More , check out our guide on the subject.

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  1. Nick
    May 17, 2019 at 4:20 pm

    you have to contact support, I went though the online chat support for cancelling a subscription then selected the option "having issues canceling" and it said i needed to speak to a human, they called me back on my phone number I gave them and answered a few survey questions about why I canceled and all that. they said a refund will be processed in 5-7 business days

    • Bill D
      June 3, 2019 at 4:22 pm

      I had the same experience. Actually, the Cancel/Update button on the page where you cancel doesn't render properly in Chrome or Edge, at least for me. I finally got the Cancel screen and all it said was that my subscription is good through a year from now, nothing about a refund. So I took your advice and used the virtual assistant and got a call back in about 15 minutes. Theoretically, it's now canceled and I should get a refund back to my credit card account in 5 - 7 business days, as you noted.

      I decided to cancel for two reasons. I rarely use these products now that I'm retired, and if I do need to create a doc or spreadsheet, I find that Google Docs works adequately, and it's free. My most complicated spreadsheet is the one I use to track investments and it came up fine in Google, with a few tweaks needed to format columns, etc, but all the formulas worked.

      The other reason I decided to cancel is because MS is being dickish about a mistake that was made last year. Turns out I paid for the subscription (first time subscriber) and then realized I had a coupon from Costco where I bought the Dell laptop. I contacted support and they said they would let me use the coupon and refund my $70. Bad on me for not checking for the refund, but this year, I discovered the charge was still there and so asked MS to make good on the coupon by giving me this year for free. Basically, the agent said tough luck, we only issue refunds within a 30 day window.

      I'm kind of glad I had this experience because I was so pissed that I did a little research and found that I have little use for all these products.

      Sorry for TMI, and thanks for your advice on how to get this done. Fingers crossed the refund comes through.

    • Chris Jamie
      July 22, 2019 at 8:37 am

      Thank you very much.
      I followed exactly like you said and was able to talk to a virtual assistant. I poured my frustrations and they handled it very calmly and with much professionalism.
      I was refunded after 3days with the full amount as promised.

  2. Roslyn
    March 5, 2019 at 7:43 am

    Well I managed to cancel. They charged me a full year after I cancelled last year. I can't find where I ask for a refund. Apparently if you don't ask you don't receive. It wouldn't accept my phone number for a call either. So over it all. Been 2 days now. Think I will go to my bank and try to get a refund.

    • Ross
      April 12, 2019 at 11:52 pm

      that exact same thing happened to me, i got a free trial and cancelled it but they still charged me and now wont refund me, id recommend going to your bank about it

    • Ram
      May 2, 2019 at 6:42 am


      Even I am facing the same issues, Did you got your refund ?
      If yes what is the process.

      Thank you

  3. Hasmita
    November 27, 2018 at 2:28 pm

    Thanks for this useful information. You wrote "Should you claim a refund, your Office apps will immediately go into a reduced functionality mode." - this reduced functionality mode was initiated as soon as I requested cancellation but I have no communication from Microsoft about whether my request is being processed, when I will receive the refund, nothing. And trying to contact them through their site is no use, I couldn't get in touch with a "real person" even after trying several times over several days.
    They charged my card without asking for a confirmation either. Since I am hearing nothing from them, would you know if the refund process would have been initiated by MS in this situation?

  4. Adrian Moldovan
    August 26, 2018 at 6:51 pm

    there is no cancel button for me.