Productivity

How to Cancel an Office 365 Subscription and Get a Refund

Dan Price Updated 06-02-2020

Microsoft Office remains the de facto gold standard when it comes to office productivity suites. The software’s full-featured apps alongside its tight integration with the world’s most popular operating system, Windows, have helped it to amass hundreds of millions of users.

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It makes you wonder why anyone would want to cancel a Microsoft office 365 subscription!

We jest. Office 365 is not right for everyone. Some people don’t need all the bells and whistles that come with the full version of the suite, while others might balk at the high subscription prices—especially given how many excellent free alternatives to Microsoft Office The 7 Best Free Microsoft Office Alternatives Microsoft Office is the king of office suites, but that doesn't mean it's the right one for you. Here are some other office suites you might like better! Read More are out there.

How to Cancel Microsoft Office

cancel office 365 subscription

So, if you have decided it’s time to cancel Microsoft Office 365, keep reading. We’re going to how to end your subscription and explain some of the little things you need to be aware of while working through the cancelation process.

To cancel your Office 365 subscription, follow the instructions below:

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  1. Go to account.microsoft.com/services and enter your login credentials.
  2. In the Services and Subscriptions section, locate your subscription.
  3. Click on Manage.
  4. Select Cancel.
  5. In the popup box, select Confirm Cancellation.

Your entitlement to a refund depends on where you are in your billing cycle. According to Microsoft, you can request a refund if either of the two conditions is met:

  • You bought an annual subscription to Office 365 within the last 30 days.
  • You have a monthly subscription and cancel within 30 days of your last renewal.

Should you decide to claim a refund, all your Office apps will immediately go into a reduced functionality mode. You can still use the apps to read and print documents, but you will not be able to edit documents. You will also lose additional Office 365 benefits such as OneDrive storage space and Skype minutes.

Lastly, anyone who you have shared your plan with will also lose access to their Office apps when you cancel an Microsoft Office 365 subscription.

If you’d like more help determining whether you should subscribe to Office 365 or a pay a one-off fee Microsoft 365 vs. Office 2019: What Are the Differences? Compared Which is a better value: Microsoft 365 or Office 2019? Here they are, compared side-by-side, to see which one is better for you. Read More , check out our guide on the subject.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Mpumi
    May 28, 2020 at 12:26 pm

    I have been trying to cancel my subscription but I don’t see Cancel Button and I also tried to call them several time but no answer. They took my money and I don’t even know where I can ask them to refund me

  2. Mark Tristan R. Ocampo
    March 5, 2020 at 1:50 pm

    Weird. The one thing I cannot see in this process is the Cancel button.

    Did a search, nothing.

    Tried to contact help/support. Even an actual tech support on the other end, nothing.

  3. Chris Jamie
    July 22, 2019 at 8:37 am

    Thank you very much.
    I followed exactly like you said and was able to talk to a virtual assistant. I poured my frustrations and they handled it very calmly and with much professionalism.
    I was refunded after 3days with the full amount as promised.

  4. Bill D
    June 3, 2019 at 4:22 pm

    I had the same experience. Actually, the Cancel/Update button on the page where you cancel doesn't render properly in Chrome or Edge, at least for me. I finally got the Cancel screen and all it said was that my subscription is good through a year from now, nothing about a refund. So I took your advice and used the virtual assistant and got a call back in about 15 minutes. Theoretically, it's now canceled and I should get a refund back to my credit card account in 5 - 7 business days, as you noted.

    I decided to cancel for two reasons. I rarely use these products now that I'm retired, and if I do need to create a doc or spreadsheet, I find that Google Docs works adequately, and it's free. My most complicated spreadsheet is the one I use to track investments and it came up fine in Google, with a few tweaks needed to format columns, etc, but all the formulas worked.

    The other reason I decided to cancel is because MS is being dickish about a mistake that was made last year. Turns out I paid for the subscription (first time subscriber) and then realized I had a coupon from Costco where I bought the Dell laptop. I contacted support and they said they would let me use the coupon and refund my $70. Bad on me for not checking for the refund, but this year, I discovered the charge was still there and so asked MS to make good on the coupon by giving me this year for free. Basically, the agent said tough luck, we only issue refunds within a 30 day window.

    I'm kind of glad I had this experience because I was so pissed that I did a little research and found that I have little use for all these products.

    Sorry for TMI, and thanks for your advice on how to get this done. Fingers crossed the refund comes through.

  5. Roslyn
    March 5, 2019 at 7:43 am

    Well I managed to cancel. They charged me a full year after I cancelled last year. I can't find where I ask for a refund. Apparently if you don't ask you don't receive. It wouldn't accept my phone number for a call either. So over it all. Been 2 days now. Think I will go to my bank and try to get a refund.

    • Ross
      April 12, 2019 at 11:52 pm

      that exact same thing happened to me, i got a free trial and cancelled it but they still charged me and now wont refund me, id recommend going to your bank about it

    • Ram
      May 2, 2019 at 6:42 am

      Hi,

      Even I am facing the same issues, Did you got your refund ?
      If yes what is the process.

      Thank you

  6. Hasmita
    November 27, 2018 at 2:28 pm

    Thanks for this useful information. You wrote "Should you claim a refund, your Office apps will immediately go into a reduced functionality mode." - this reduced functionality mode was initiated as soon as I requested cancellation but I have no communication from Microsoft about whether my request is being processed, when I will receive the refund, nothing. And trying to contact them through their site is no use, I couldn't get in touch with a "real person" even after trying several times over several days.
    They charged my card without asking for a confirmation either. Since I am hearing nothing from them, would you know if the refund process would have been initiated by MS in this situation?
    Thanks!

  7. Adrian Moldovan
    August 26, 2018 at 6:51 pm

    there is no cancel button for me.