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RIM was recently was struck by a network outage specific to their devices. Users in the Middle East, Africa, Europe and eventually the Americas had to go without their BlackBerry specific services, such as BlackBerry Messenger. For some users, the service blackout lasted three days. That would be a problem for any company, but it’s particularly bad news for a company that focuses heavily on enterprise users.
Yet the outage might be a boon for those who aren’t so reliant on the company’s unique applications, because RIM has announced an official apology in a language everyone understands – free stuff.
According to an official press release, users will be able to download up to $100 worth of “premium” apps from the BlackBerry app store. This includes everything, from productivity apps to games. Enterprise users will be given an additional bonus in the form of one month of free technical support.
Can free apps make up for a critical network outage that is still unexplained? Probably not. RIM has had more than its share of trouble keeping up with newer touchscreen devices, and sprinkling service problems on top of that just adds to their woes.
The roll-out date for the free apps is today, and they’ll be available for only four weeks, so don’t stand around twiddling your thumbs.