The Best Food Delivery Service: UberEats vs. Doordash

Ryan Dube 06-02-2018

In this article, we’re going to conduct an experiment and compare the services of two of the biggest food delivery services in the market right now: DoorDash and UberEats.


If you’re ready to continue working in your cubicle (or watching Netflix on your couch) rather than driving out to get your lunch, then sit back, take out your wallet, and get ready to order.

Ordering Food From Uber Eats

I’ve actually ordered many times from Doordash before, but never UberEats. I had a friend who ordered from UberEats one day, so I decided to try it myself.

Actually, I decided to take it one step further and do a head-to-head comparison of delivery time, website and mobile technical features, and professionalism for both food delivery services.

When you first visit the UberEats website, you’ll find a search field where you can enter your address.

best food delivery service


According to the website, UberEats is available UberEATS Now Lets You Rate Restaurants UberEATS users now have the option to rate everything about their experience, and not just the poor delivery driver doing their bidding. Read More in more than a dozen major US cities. They’re also looking to expand to up to 40 cities in the UK as well. If you live in or near any major city in the US, the odds are pretty good it’s available. Type in your delivery address and find out.

Ordering the Food

The first thing I noticed when I did, is a much shorter restaurant selection than I expected. There was only a single page of restaurants listed in Indianapolis, a city that’s bustling with countless fast food and sit-down restaurants.

best food delivery service

Thankfully, I noticed one of my favorite restaurants was listed on the page: Denny’s. My goal was to order from Denny’s at the same time of day, from each service, and see which service performed better.


When you click on the restaurant you want, you’ll find a pretty comprehensive menu that includes pretty much everything that’s on the regular in-restaurant menu, as far as I can tell.

best food delivery service

I went with the Chicken & Sausage Quesadilla, and a bowl of soup for a few bucks extra. Considering the price of this appetizer is only $6.99, that means I could potentially get a pretty affordable lunch 6 Perfect Sites to Find Healthy Make-Ahead Lunch Recipes The only way to ensure you’re eating a well-balanced diet is to cook most of your food at home. But who has time for that? You do -- with make ahead lunch recipes. Read More , depending on what the UberEats delivery charge and tip comes to.

best food delivery service


I added the one item to the cart, and then opened the cart to see what the damage to my wallet would be.

On the summary page, I found taxes accurately calculated, and a $4.99 delivery (booking) fee. This fee nearly doubled the cost of my order — but that’s the price you pay when you don’t want to go outside in the cold and the snow.

best food delivery service

Applying the order, I was provided with a delivery estimate of about half an hour.


best food delivery service

This is actually pretty standard for any of these premium delivery services How Ordering Food with Your Phone Can Ruin Your Health Smartphones have made our access to unhealthy food extremely easy -- here's how. Read More . In my experience, if you’re ordering from a restaurant, you can expect a wait of up to an hour to get your food. If it’s a fast food place, you may possibly get your food in 30 minutes.

Getting Your Food Delivery

The one feature that I really love about UberEats is the GPS tracking. Once you order, you’ll see a map that pinpoints where the restaurant you ordered from is located in relation to you.

best food delivery service

Once your driver picks up your food, you’ll see a small car icon showing where the driver is at any given moment. This was so convenient that once the driver pulled into the driveway of my offie building, I decided to just walk downstairs to the front door to save him the trip.

You’re provided with the phone number of the driver, so if you have any issues you can just give them a call.

best food delivery service

This is exactly what I did, asking the driver just to wait outside and I’d come and get my food. This isn’t necessary though. Typically the delivery folks for these food delivery services will carry the food right to your doorstep. Or if you work in an office 9 Practical IKEA Hacks for Your Office & Workstation Who says IKEA furniture has to be terrible? Here are some neat hacks and tips to get the most out of IKEA for your office. Read More , right to your desk.

The Bottom Line

My experience with UberEats was as follows:

  • The restaurant selection list was much shorter than Doordash
  • The delivery fee was reasonable
  • The delivery was prompt
  • The food was hot
  • The driver was very polite and professional

Overall I’d give UberEats a 3 out of 5. However once they increase their restaurant library, this would likely be a 4 out of 5.

Ordering Food From Doordash

Doordash is a service I’ve used before, so nothing here was too much of a surprise. What I’ve always liked about Doordash is just how many choices you’ll find when you browse the main page — assuming you live in an area with a lot of options.

best food delivery service

The menu that you’ll find for Denny’s at Doordash is identical to the menu available on UberEats. Lots to choose from, so I opted to order the same thing I had ordered from UberEats previously.

best food delivery service

Just like with the UberEats order process, with Doordash you can also offer some extra instructions if you have special needs or specific requests.

best food delivery service

The starting price of the food is compariable to UberEats. Just like the last order with UberEats, I went with two food items for a reasonably priced lunch Find Places to Eat Based on Where Locals Like to Go This app lets users cast votes for their favorite local restaurants in many different categories. Read More .

best food delivery service

The delivery fee (or “booking fee” as UberEats calls it) was actually a dollar less with Doordash. With Doordash, the fee actually depends on which restaurant you decide to order from. So if you stick to restaurants with a fee under $4.99, you’re already ahead of the game by going with Doordash.

Next you just fill out your credit card info (or select it, if you’ve ordered from Doordash before), and click Place Order.

best food delivery service

Unlike UberEats, Doordash doesn’t give you a map with the GPS location of your order. Instead, you’ll see a live progress bar that updates as your order is cooked, picked up by the delivery person, and finally delivered to you.

best food delivery service

One benefit of Doordash is you can edit the delivery instructions on-the-fly even after the order is submitted. With UberEats, the only way to provide a delivery correction is to pick up the phone and actually call the driver.

After every order, Doordash gives you the opportunity to provide feedback on both the restaurant, and the delivery person. I recommend you do this because the drivers tend to take it very seriously. One even reminded me to fill out the review, so I suspect they get incentives based on their ratings.

best food delivery service

For this delivery, I received the food much faster than the estimated delivery time (by at least 15 minutes). The food was hot and it tasted good.

The Bottom Line

My experience with Doordash was as follows:

  • The restaurant selection list was much longer than Doordash
  • The delivery fee was lower than UberEats for cetain restaurants, higher for others
  • The delivery was prompt
  • The food was hot
  • The driver was very polite and professional

Overall I’d give Doordash a 4 out of 5. The one point higher than UberEats is the fact that there’s a larger selection, and it’s possible to get a more affordable delivery charge if you choose wisely.

Keep in mind that not every delivery experience will be the same. I once ordered breakfast from Denny’s at 9:30 in the morning using Doordash, and I didn’t receive the order until 11:30. To make matters worse the food and coffee was cold. However, out of 10 orders with Doordash, that was my only bad experience. Rate those drivers poorly, and that should flush them out.

Making Your Own Choice

I would recommend trying out both services first, if you’re new to the whole buying-from-a-food-delivery-service thing. Make your own decision based on your own experiences. It can be super-convenient, and on cold winter days it’s well worth the delivery fee to stay warm. The odds are pretty good that you’ll enjoy it too.

While you’re waiting for your food to be delivered, have fun with these cooking games on your phone The 10 Best Cooking Games for Android and iPhone Looking for the best cooking games for Android and iPhone? Test your virtual culinary skills with these super-fun titles. Read More .

Related topics: Food, Meal Delivery Services.

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  1. Evelyn
    August 29, 2019 at 8:23 am

    I like Door Dash. In Sacramento they do provide the GPS map, do I am able to follow my order. Door dash has Doorpass, which allows for free delivery, for a monthly fee.

  2. Sarah
    June 28, 2019 at 5:26 am

    Just a FYI, if your food delivery is late, it is not the delivery person's fault. Most of the reasons are as follow:

    1. Not enough drivers are available during that timeframe in certain areas.
    2. The delivery person did not get the order early enough to get it delivered on time (Could be too many orders and not enough drivers).
    3. The restaurant maybe too far for a driver to accept an order that has low payment offered. Longer distance is less money with longer time spent.
    4. The order is not ready at the restaurant. Drivers do get pretty upset when an order is NOT ready for pickup. This happens when the restaurant is totally busy with orders.
    5. You really have to do the delivery service in order to understand what is really going on with your order. Drivers do not sitting around because TIME IS MONEY to them.

  3. Christine Hartmann
    April 14, 2019 at 2:09 pm

    I prefer DoorDash. They offer a Dash Pass subscription where you are charged 9.99 fee per month and offer free delivery and reduced service fees for select restaurants if the order is over 15.00. They also have much better customer service and often offer instant credit for missing items, etc. Uber Eats acts like they don't understand what you are talking about when issuing a complaint. They also don't have anything like DashPass. They do have somewhat cheaper delivery fees than DoorDash. Postmate's also has a 9.99 charge for free delivery over 15.00 but does not have cheaper service fees. DoorDash limits you to about half of their restaurants and Postmates applies this to all of their restaurants. There is also GrubHub which will also send you free delivery offers by email once in awhile.

  4. Chris
    March 19, 2019 at 11:24 am

    We tried UberEats—once. The driver called and said he didn’t have GPS, could I give him directions? I did. Thirty minutes later, the Chicago office called (we live in West Virginia) to tell us they could not deliver because I gave the driver the wrong address. I asked what address was on the order. It was our correct address. The driver just didn’t want to make the delivery. We asked that they remove the account we set up, including our credit card number. The Chicago office tried to convince us to give them another chance, but we will never try Uber again.

  5. Debra
    December 16, 2018 at 6:39 pm

    I have had problems using door dash and they charge an extra fee besides the initial fee. I have not had any problems with Uber eats. They charge 1 initial fee; no hidden fee. My vote is for Uber eats.

  6. T-bone
    October 22, 2018 at 1:11 am

    Door dash has additional service fee that was not mentioned ! This potentially increase my total bill a lot more then uber wars will charge even if the delivery fee is “slightly” cheaper. Door dash sucks !

    • Chrstobal
      January 19, 2019 at 5:14 am

      Uber eats won't last long. Do you want to get out of bed to truck in the snow, cold, rain etc.. for 3 dollars? Don't forget Uncle Sam TAXES, the GAS and the wear and tear you put on the car. I'm sure some momma's boy, living at home driving mommies car can afford to waste his time catering to the lazy slobs of the world but if you have any business sense, you'll see that is taking advantage of people and should be unlawful, just like Uncle Sam not allowing delivery drivers to take tax credits for mileage on their cars.

  7. Steve
    August 21, 2018 at 6:26 pm


    I have driven for UberEats a while and work at an Arby's that does DoorDash. When you order from UberEats, the order is submitted directly to the restaurant so they can get started on the order even before the driver arrives. Way UberEats pays the driver is they get $0.75-1.50 or so for picking up the food (no miles or time paid for going to pick it up or the time they have to wait if food isn't ready), then somewhere around $0.53/mile from the restaurant to your location, and then a $0.25-1.50 drop-off fee to give the order to you.

    Most of my UberEats deliveries pay me, the driver, $3-5. The ratings are important as if you fall below a certain threshold, you can't drive for them anymore. Of course, people are less likely to post reviews for positive experiences but are quick to give bad ratings for bad experiences, even if it wasn't the driver's fault.

    DoorDash has their drivers arrive at the restaurant and then place the order. So they'll get in line, order the food as is shown to them by DoorDash, and then pay with a credit card that DoorDash has given them. When asked DoorDash drivers have told me they average $8 per delivery.

    Moral of the story:

    1. Ratings are important to both.
    2. UberEats doesn't pay drivers much and unfortunately customers (eaters) rarely tip.
    3. Due to processes, you're likely to get food quicker if you order from UberEats than via DoorDash. Only because the restaurant gets your order faster and can get started. Downfall to this is good can sometimes sit while Uber tries to find drivers and for the driver to get to the restaurant.

  8. Mike
    June 9, 2018 at 10:57 pm

    I have tried both services and, in my experience, Door Dash is far superior. Maybe it is because this is their primary business and not a side business for drivers when they are not picking up people.

    Also, I ordered from Door dash this morning and the app showed the driver's location on a map throughout the entire process. Maybe this is a new feature but definitely available on the app as of today.

  9. CCF
    June 5, 2018 at 12:04 am

    I just placed my last order with DoorDash. Their fees are getting outrageous. I just placed a $28 order, which after tax, 15% tip and fees, ended up being $47. I'm staying with ubereats, even if there are fewer restaurants available.

  10. Jean
    April 15, 2018 at 12:42 am

    Uber eats has delivery charge $4.99. DoorDash has delivery fee, service fee and mandatory tip which total $9.54. DoorDash fees increased my order almost $10. Twice Uber eats

  11. SmithPad
    February 9, 2018 at 7:04 am

    This has to be one of the worst articles ever written:

    1. You don't specify in your article that you first ordered from Uber until after the food is on its way. I had to read half an article before you even clued me in on who you ordered from first.

    2. Calling DoorDash "ahead of the game" because of a one-dollar difference in delivery fee is biased. I'd gladly pay several dollars more for a better overall experience.

    3. You basically end the article with "make your own choice" instead of offering any semblance of a recommendation. Are you kidding? You said that in both cases the food arrived hot, but you liked the tracking of one vs. the speed of another. This essentially cancels out and you have NO RECOMMENDATION. "The bottom line" is actually fairly meaningless. I really wish you had led with that, and told us that it kind of "depends".

    4. You dropped the concept of a "tip" after the first couple paragraphs. This is not research. Any response from the drivers? At what phase of the ordering process is a tip requested? This might easily compensate for the $1 difference in delivery charge.

    5. Your conclusion is clearly that for you, one service is superior to another only because of the number of available restaurants in Indianapolis. In fact, the one time you got cold food from DoorDash kills everything. Ever get cold food from Uber?This is not science. I am so pissed I bookmarked this article that I can't wait to go Uber.

    • Ryan Dube
      February 12, 2018 at 2:43 pm

      Did you not see the first header, in big bold letters, that reads: "Ordering Food From Uber Eats"?

      I clearly used a points system, and under the "bottom line" section made it blatantly obvious that Doordash JUST squeaked in a win by one point: "The one point higher than UberEats is the fact that there’s a larger selection, and it’s possible to get a more affordable delivery charge if you choose wisely."

      I get the sneaking suspicion that you didn't actual read the article, but you're just knee-jerk responding because I just posted a link to this article on Twitter saying that Doordash won, and *that's* what you're ticked off about, no?

  12. infmom
    February 6, 2018 at 8:25 pm

    If you get the DoorDash app for your phone, you will see the detailed delivery map.

    GrubHub is another option here in Los Angeles, and we use them and DoorDash pretty much equally. Each has restaurants the other does not.