iPhone and iPad

Apple is Offering Free Replacement For 1st Generation iPod Nano [News]

Yaara Lancet 15-11-2011

Apple is Offering Free Replacement For 1st Generation iPod Nano [News] ipod nano5As rare as it is for Apple to publicly admit a malfunction, this one is too big to overlook. According to Apple, the batteries of some first generation iPod nanos may overheat and become a safety risk. While this is a rare occurrence, Apple has decided not to take risks this time. If you own a first gen iPod nano, check out Apple’s replacement program.


The iPods in question are ones that were manufactured between September 2005 and December 2006, and they are all traced back to a single supplier which apparently produced faulty batteries. To help you decide whether you own the right iPod nano, you can check if it has a plastic black or white front and a silver metal back. If it does, you’re holding a 1st gen Nano.


If you think you own one of the faulty devices, you can use Apple’s wizard to enter its serial number and see whether you should send it back for a new one. The program is only offered in 20 countries, and you’d need to choose your country before you can enter your serial number. If you are eligible, you will receive your new device approximately 6 weeks after Apple receives your faulty Nano. Note that if your iPod is engraved, the replacement unit will not have the engraving.

Don’t forget to back up your iPod fully How To Manage Your iPod with SharePod Read More before sending it out!

Source: TUAW


Related topics: Apple, Battery Life, iPod.

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  1. Red
    January 23, 2012 at 5:11 am

    I made a request 20 days ago, and I still haven't got a box or any response from apple. Does anyone know how long the preliminary response will take?

    • Yaara
      January 23, 2012 at 8:13 am

      According to what people were saying here a while back, 20 days seems like a lot to receive the box. But I would hang in there a while more, maybe now when the initial rush is over they're taking it slow.

  2. Qfqzef
    January 8, 2012 at 12:39 pm

    I've received a new model!! Whoot whoot!

    • Yaara
      January 8, 2012 at 1:04 pm

      Awesome! What exactly did you get?

    • Vonn
      January 21, 2012 at 9:14 am

      I got a silver 6th generation iPod nano as a replacement for something I had essentially stopped using as the battery did not hold its charge! Yay!

      • Yaara
        January 22, 2012 at 6:52 am

        Hey, that's awesome! Thanks for sharing!

      • Asdf
        February 3, 2012 at 7:40 am

        do you know if the color is standard or random?

        • Yaara
          February 3, 2012 at 8:15 am

          I don't, but maybe someone else here knows. You can try looking around to see if people all got the same color or not.

  3. Chong
    November 29, 2011 at 12:08 pm

    I’ve been surfing the web all morning trying to find out and what I have read up on so far I suspect it will be a like for like refurb'd model.
    I've received my return box yesterday which consisted of a jiffy bag and a prepaid postage bag to put the jiffy into and seal. I now need to take to the Post Office so I can request Proof of Posting...
    But, I am a little reluctant to send mine back as mine does work ok and is engraved. The battery life is still pretty good for its age. (I can get a few sessions down the gym before the need to recharge.)
    I personally feel I am losing out purely because of the sentimental factor being a gift and engraved.… :(
    Maybe if I knew I was getting a free upgrade to a newer generation then maybe I wouldn’t feel so bad departing with my old faithful gen 1.

  4. Willi
    November 24, 2011 at 12:26 am

    this replacement is for every country n the world that has an apple store right??

    • Yaara
      November 26, 2011 at 4:58 pm

      There's a list on the website of all the countries, I believe it should work for every country with an Apple store, but it's best to make sure.

  5. Benscattergood
    November 20, 2011 at 12:56 pm

    I'm honestly not surprised the Daily Mail got a story wrong. 

  6. Joe
    November 18, 2011 at 6:37 pm

    Just phoned apple they are sending people back the first generation nano and not the new version.hungry f....r

    • Yaara
      November 19, 2011 at 9:21 am

      I wonder why there's such a confusion and different information from different sources.

      I'm waiting for someone to actually get theirs and confirm.

  7. Kgadkowska
    November 18, 2011 at 3:05 pm

    An article in the Daily Mail says everyone will be getting the new touchscreen Nano.  Sweet...

    • Yaara
      November 19, 2011 at 9:20 am

      Yeah, saw it too. That's quite an upgrade. I guess we'll wait and see what people actually get!

  8. Conf
    November 18, 2011 at 1:19 pm

    After confirming my details and clicking 'continue' a 'we are sorry there is a problem try again later' comes up so maybe mine isnt faulty?

    • Yaara
      November 19, 2011 at 9:19 am

      Seems to me more like they're just having a problem. I doubt their way of telling you that you don't qualify is by telling you to try again. It's not like Apple. You should probably try again and see what it comes up with.

  9. Jéjé H
    November 16, 2011 at 2:30 am

    Waiting for the box.
     i really want to hear on what they are sending back

  10. HappyMAC
    November 15, 2011 at 11:09 pm

    Just submitted mine... box on the way

  11. smileymiley
    November 15, 2011 at 10:17 pm

    oh and the box and the plastic protector bubble wrap stuff arrived today to send it back in

    • Yaara
      November 16, 2011 at 5:49 am

      Don't forget to come back and tell us what the replacement is! It seems ad if everyone will stay curious until some people actually get their replacements.

  12. smileymiley
    November 15, 2011 at 10:16 pm

    I am replacing mine but its such a shame as its a lovely looking piece of tech and there is not a scratch on it.  I am guessing they will send a new ipod nano 6 or 7th gen but I'd be happy with just a new battery in mine to be honest.  i recognise that isnt the plan.  the new nano is just a bit small

  13. Max
    November 15, 2011 at 10:09 pm

    This is what they will be replacing them with:


  14. Max
    November 15, 2011 at 10:02 pm

    I really hope we get an Iphone 4s but, however, I think its highly unlikely. Also was just reading "live" magazine from Daily Mail, and it said how much the iPhone 4s really cost to make/is actually worth... £112 (can't remember exact figure). So much profit!

  15. Alexander Sollie
    November 15, 2011 at 9:59 pm

    I have one, but the screen is cracked. Do think they would send me a new one anyway, or just yell at me?

    • okthankyouhello
      November 16, 2011 at 2:48 am

      Send it, so does mine, but it still works right.... so... yay! new iPod.

    • Yaara
      November 16, 2011 at 5:47 am

      If it qualifies, send it. It's not as if they can use the old Nanos anyway, they wouldn't want the thing to combust on you just because of a cracked screen (I hope!). :)

      • Mat_cl91
        November 20, 2011 at 8:33 pm

        Im not so sure about that, i live in Colombia and i had to go to an Apple authorized service provider to send it, they said the cover, the screen and the wheel needed to be in good conditions. But they didnt checked it too much, mine had fallen from my hands four years ago and since then the hold button didnt work and it was on hold so it was kind of useless unless i had it conected to a speaker. They didnt noticed that. Also they told me i would get the same model i sent, even the same color but new

        • Yaara
          November 20, 2011 at 9:06 pm

          Interesting. I wonder why they would care about the device's condition when the thing is prone to explode and burn anyway. Wouldn't that be way worse than a cracked screen?

        • Mike
          November 20, 2011 at 11:38 pm

          In the various past lawsuits against Apple and exploding batteries studies and research showed that most cases were caused by bad handling of the devices or user replaced third-party batteries.

          Therefor the Apple warranty and recalls only cover devices in a certain [good] condition where a potentially exploding battery cannot be traced back or blamed on a users fault.

          If your iPod locks like it fell from the 1st floor various times or the side is cracked open you simply won't get a replacement.

        • Yaara
          November 21, 2011 at 6:50 am

          Yeah, that makes sense. If you can sue them, why would they replace it?

        • Mike
          November 21, 2011 at 1:21 pm

          To have a defense in future lawsuits... the background story is:
          There had been a lawsuit in Japan which showed that a certain batch of batteries used in 1st gen iPod nanos had the potential to explode. 

          Therefor all registered owners [via Apple device registration] of effected devices have been informed about this possibility.

          If you didn't register your device, didn't read the news or simply refused to get your iPod nano replaced Apple can now defend themselves that it was a known and publicly announced problem and they did offer a free replacement to prevent it from happening.

        • Poopstick
          November 22, 2011 at 2:29 pm

          My nano was neither handled poorly or had a battery replacement and it overheated and died. Is it not a specific battery your nano came with that is in question? The replaced battery should actually remedy the threat of overheating if not replaced with the same manufactured battery.  If it's a hardware issue it shouldn't matter how it was handled. 

        • Mike
          November 22, 2011 at 2:48 pm

          Please don't pick certain phrases out of the entire context... it was general statement regarding most lawsuits where people claimed it was Apples fault while it really wasn't

          If you read through my answer above I clearly stated that they found a specific batch of batteries from a certain manufacturer that have the potential to overheat, etc...
          Other then that one has to say that any device or battery has this possibility. If you left your device in the sun at 100°F any battery will probably give up sooner or later.

  16. Marco Montgomery
    November 15, 2011 at 9:56 pm

    I doubt it would be a first gen - they're the ones being replaced.  I reckon we'll get either an iphone 4gs or a mac book air.  Mind you, a first gen nano would be cool..kinda retro...

  17. Sir Percival
    November 15, 2011 at 9:12 pm

    If it's not a 1st gen nano, I'm not replacing mine. It's the best sounding nano, due to the Wolfson DAC chip.

  18. No
    November 15, 2011 at 8:29 pm

    I did this today, they say they're sending a box so I can send my nano to them.
    Are they replacing them with the new nano or just another 1st gen?

    • Mike
      November 15, 2011 at 8:45 pm

      highly unlikely ~ for now general believe is another 1st gen iPod nano

      Personally I think they will send 1st to 4th gen units that didn't make it out of the Apple store shelves - or worst case refurbished 1st gen nanos

      • Tdubu2001
        November 17, 2011 at 4:57 am

        Refurb 1st generations, that is why the 6 week lead time.

        • Yaara
          November 17, 2011 at 10:20 am

          This is what I figured. It should make most users happy, anyway. :)

    • Spanishgranny84
      November 18, 2011 at 9:45 am
      • Yaara
        November 19, 2011 at 9:18 am

        Yeah, read that one too! I'm waiting until someone actually gets one back, then we can all know for sure what the replacement is.