7 Windows 8.1 Upgrade Issues & How To Fix Them

Danny Stieben 13-11-2013

Microsoft recently released Windows 8.1, an upgrade to Windows 8 which arrived with mixed reviews. Most people see Windows 8.1 as a type of Service Pack. The updates introduced by Windows 8.1, however, are much more pervasive and consequently seem to be causing more trouble than Service Packs in previous Windows versions.


Windows 8.1 can cause several issues during the process of upgrading and even more afterwards. If you’re faced with one of them, read on to see if there’s a potential fix. Alternatively, if you’re considering an upgrade, make sure to prep your computer for Windows 8.1 Upgrading Your PC for Windows 8.1? Prep It First! Windows 8.1 makes significant changes to Windows 8 and it's a worthy upgrade on any device. How you'll upgrade depends on which version of Windows you're upgrading from. This article has all the details. Read More  beforehand.

Hardware Support


Image Credit: William Hook

An issue that I’ve personally experienced is reduced hardware support. For one reason or another, Windows 8.1 changes something deep in the system that can affect drivers, resulting in unrecognized or malfunctioning hardware. In my case, the backlight of my laptop was no longer controllable — it was ridiculously too dim, and the brightness buttons on my keyboard wouldn’t change the setting.

Ultimately, to fix issues like this, make sure that all of your drivers are up to date via various channels. The best places to look are at the manufacturer’s website or Windows Update Windows Update: Everything You Need to Know Is Windows Update enabled on your PC? Windows Update protects you from security vulnerabilities by keeping Windows, Internet Explorer, and Microsoft Office up-to-date with the latest security patches and bug fixes. Read More , as sometimes it can deliver driver updates. My personal issue was resolved when Samsung released a “brightness fix patch” via their SW Updater software package. Make sure to check your respective sources as well.


Bad Drivers

On a related note, Windows may refuse to upgrade to 8.1 if it doesn’t like certain drivers. For example, a select number of people have a specific driver which Windows asks you to remove in order to upgrade. Of course, you’ll need to do so in order to continue. Alternatively, you may be able to just update your drivers How to Find & Replace Outdated Windows Drivers Your drivers might be outdated and need updating, but how are you to know? Here's what you need to know and how to go about it. Read More to a possibly Windows 8.1-friendly version, so that you don’t have to remove it completely.

SkyDrive Files Gone “Online Only”

If you’re an avid SkyDrive user, you may come across an issue where SkyDrive claims that all of the files that were once downloaded to your computer are now “online only”. This is incorrect, and the files are actually still on your computer as they previously were. All you need to do to resolve this “blemish” is to open Windows Explorer, right click on SkyDrive in the left-hand pane of common folders, and click on “Make available offline”. This should make sure that all your SkyDrive files will be synchronized How To Keep Your Files Synced With SkyDrive In Windows 8.1 Storing data remotely and syncing them across devices has never been so easy, especially if you're using Windows 8.1. SkyDrive received a significant update, improving its integration with Windows and adding interesting new features. Read More , or just mark them as synchronized if they’re already present.

Make SkyDrive Available Offline

Upgrading from Windows 8.1 Preview

If you were a user of the Windows 8.1 Preview How To Upgrade To Windows 8.1 Preview & What To Expect Anyone using Windows 8 can now upgrade to a preview version of Windows 8.1 for free. This update refines Windows 8, giving keyboard and mouse users important interface improvements and making the Modern interface more... Read More , you will probably face issues upgrading to the real release. Microsoft already announced the problem ahead of time, stating that you’d most likely be able to upgrade to the final code, but you would have to reinstall all of your desktop and Windows Store apps. If that’s the case, you might as well go ahead and do a complete reinstall when upgrading to the final code, as clean installs are much less buggy than upgrades.


Error Screens

If you received a “Couldn’t update to Windows 8.1” error with a code of 0xC1900101 – 0x40017 or something similar, you can attempt to get around the problem by unplugging all of your peripherals — except the necessary ones like your mouse and keyboard, obviously — and make sure that your graphics card driver is up-to-date How To Safely & Easily Update Your Video Card Drivers Hunting for device drivers isn't such a task anymore, anyway. Most of your Windows drivers will never need to be touched right out of the box. Your video card is in its own sacred territory... Read More before performing the upgrade. The bug still remains at large, but these tips can give you a better chance at beating it. The good thing about this error, at least, is that the installer rolls your system back to Windows 8, so you’re not stuck with a bricked system.

If you receive an error stating “Sorry, it looks like this PC can’t run Windows 8.1. This might be because the Users or Program Files folder is being redirected to another partition.”, and this is actually the case, then you’ll need to move your User or Program Files folder back to the primary system hard drive/partition. Since this error wouldn’t show up without you having changed the location of those folders, just follow the same instructions to move them back.

Secure Boot Watermark

If, after successfully upgrading to Windows 8.1, you see a watermark in the corner of your desktop saying “Secure Boot isn’t configured correctly”, then you’ll need to head into your computer’s BIOS How to Access the BIOS on a Windows 8 Computer Windows 8 simplified access to the BIOS. Instead of key combos, you can just use the Windows 8 boot options menu. Read More and mess with the Secure Boot Windows 8 Branded PCs Could Prevent Other Operating Systems From Being Installed "Secure Boot" is a new Windows 8 technology that’s required of OEM computers if they are to feature the Windows 8 Compatibility Logo. It's designed to protect against malware at the boot level by preventing... Read More settings to enable or configure it. Afterwards, Windows should stop complaining.


Windows 8.1 introduces many new and improved features, including the option to boot to the desktop, deep SkyDrive integration, and an updated UI, which now supports dynamic Snap for multiple apps or sharing the desktop wallpaper with the Start screen. Most of the changes, however, are behind-the-scenes, which may be why so many people are having issues. Generally, I’d recommend that you stick with Windows 8, unless you read about a Windows 8.1 feature that you absolutely need. In that case you should prepare to upgrade to Windows 8.1 with the option to roll back How To Upgrade To Windows 8.1 & How To Downgrade Back To Windows 8 The Windows 8.1 update is free, easy, and gives you access to new and improved features. It is, however, impossible to simply downgrade to Windows 8, unless you plan to before updating. Let us show... Read More .


Have you run into issues while upgrading to Windows 8.1? Please share how you were able to fix them! You can also turn to our MakeUseOf Answers community for support.

Related topics: Windows 8, Windows Upgrade.

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  1. megan
    May 24, 2016 at 1:09 am

    I have a toshiba encore 2 and i did it's regular updates and when my tablet turned back on, it was all messed up and said it had windows 8.1 and it's f***** Up. I can't access my one drive, EVEN when I click make available offline, I can't get apps, and worst of all, I can't system restore my tablet!! it says I can't and there is no trouble shooting that comes up it makes me click cancel. I tried downloading windows 10 and I STILL couldn't system restore and access my one drive so I uninstalled it because windows 10 is awful I couldn't even see what I what typing so it's back to windows 8.1 -.-. what am I supposed to do?? is there a secret to system restoring this tablet?? I just want it back to factory settings!!! Windows needs to get there act together!!!!

  2. helen
    February 13, 2016 at 7:13 am

    hello,, i hav e a toshiba L505,,, 2009 windows 7... windows ...failure configuring windows updates revert changes... thats all it does, over n over n over,,, urrr. i cant use my computer at al.. how do i stop this ... somebody,,, PLZ help

  3. Anonymous
    August 19, 2015 at 9:18 pm

    I upgraded my hp 2000 notebook windows 8 to a newer version and ever since i did it the screen keeps flashing i can not get into anything and i was wandering if you could help me get it back to the older version or reset the computer back to factory settings. I have tried to do it but the screen keeps flashing and that's it

  4. Dinah
    May 18, 2015 at 5:28 pm

    I had a life before Windows 8/8.1! Now it's hit and miss whether I can get into my emails - and if I do, whether I can type a reply. Hit and miss too if I try to get on any internet sites. Screen keeps going blank - for hours. Then, when after endless tries to make my computer eventually work I get an automatic update which messes everything up again! Same messages - i.e. Do you want to report this. Yes. Same outcome - nothing! Whose bright idea was Windows 8 and 8.1! More to the point, why isn't Microsoft fixing it!

    • Anonymous
      June 11, 2015 at 8:51 am


      I feel exactly the same way. Being extremely tech savvy, with a background in IT and Web Development I shouldn't have these problems. Every time I need to do a critical task something goes wrong with my PC and its only a few months old. I take extremely good care of my computers but it's always something. Usually its an update but in general Microsoft has failed. If you think that it's going to get better think again, Windows 10 is basically 8.1 and 7 mixed together with a bunch of new icons. I just hope they can finally make a stable operating system. I had high hopes for 10 but after going through all the build volumes to date I am not impressed. I may just have to buy a Mac, which I thought I would never do.

  5. David
    April 6, 2015 at 10:00 am

    Need your help here.. I tried upgrading, but the screen has been white since yesternight. Nothing seems to happen, I can't switch my laptop on or do anything. What could b the problem? Anything I can do to restore things back to normal/council the upgrade process?

    • Anonymous
      June 11, 2015 at 8:58 am

      I would stop the upgrade and try again. Is this a new computer or older?

  6. Carol
    April 2, 2015 at 9:01 pm

    Has anyone had experience of whole software packages such as Office go missing? This happened to a friend.

  7. Anonymous
    January 30, 2015 at 10:00 pm

    google and windows mess up all the time i talk with my hands and the feature i was looking forward to was touch screen

  8. Tracie Dixon
    January 18, 2015 at 8:50 am

    I am unable to access my I tunes - I tunes now says the original file does not exist? Any ideas?

  9. Earl
    December 27, 2014 at 3:29 am

    Fortuneately, my upgrade seems to work OK with one exception: the HP desktop will not power off from the screen. The display drops to 'no input' but the desktop continues to indicate power is on by indicator lights.

    Previously, we could continue by just tapping the space bar (or any key) but now the displaykeys are non functional. Solutions?

    Sorry, can not help on previous users problems... Earl

  10. Rio
    December 20, 2014 at 1:29 pm

    Please help.. My acer laptop just updated to from windows 8 to 8.1 (on its own, I was not able to stop the auto-update from happening).. After the update, everything seemed to work normally until I realized that I can't send any files with my bluetooth device.. When I checked the settings, all Com Ports were 'incoming', somehow all 'outgoing' Com Ports are missing.. Even when I try to 'add...', there's nothing on the list.. Is there something else can I do?

  11. christinebelle
    December 12, 2014 at 6:10 am

    Yes, i agree with you. The system upgrade and downgrade will cause some problems such as drivers problems. Maybe your audio or Touchpad drivers can not work normal. Because some hardware drivers you installed is not supported by the new system. So you need to reinstall it.

    You can use a driver updater software to help you. It will auto-detect your system drivers problem and then give you advice.

    • Izzie
      October 25, 2016 at 9:22 am

      I agree with you. And I find a better driver auto-detect and updater software. It really solved my driver issues. DRIVER TALENT!

  12. rony009
    May 5, 2014 at 7:31 am

    Hey i have faced the same problem but i resolved the problem with the help of this link.

  13. Mike
    April 28, 2014 at 4:46 am

    I built a new pc, i7 4770, 32gb ram, 128gb ssd, and installed win 8.1 from the dvd. The install went smoothly and my new pc runs incredibly fast and smooth except, the dvd drive no loner worked properly after the install (although it was fine during the install itself - go figure..). It takes ages to read disks and I can hear the mechanism moving back and forth. I went and bought a replacement dvd drive but same result. Tried every fix I could find; flashing the firmware, uninstall/reinstalling drivers etc. Today I bought yet another dvd drive, different brand, and the same result again. So yeah, I actually like the look and feel of 8.1 but if my optical drive can't even read disks properly then what use is a fast pc? Use 8.1 if you don't care about ever using a cd or dvd in your machine. Thanks for nothing microsoft. You got my money though, didn't you??

  14. Sabrina
    April 22, 2014 at 6:57 pm

    I upgraded my Dell laptop to window 8.1, now my keyboard will not work. I work at the start but after that it won't do anything but made clicking noise. I tried to uninstall but nothing works. Please help

  15. tileman
    April 11, 2014 at 9:03 am

    No thanks, 8 is working fine...glad I checked in here. I don't need the grief. Speaking of which, what are they gaining for all the grief and hard feelings they're generating?

  16. anna chitwood
    April 6, 2014 at 11:35 am

    my picture login has been working up until about a week ago when it just no longer accepted it I would click on the points to sign in and then it would stop responding I also cant use my pin to sign in only my password. how can I fix this?

  17. kyle
    March 8, 2014 at 1:10 pm

    could anyone please assist me with problems, ive got a Hp Envy m6 laptop and just yesterday i updated my laptop from windows 8, to windows 8.1 as this was an automatic update from microsoft.. now that the OS is installed i have absolutely no sound, it says headphones and speakers are not plugged in- its a laptop lol.., As for drivers i cannot check these or restore my pc as i cannot access my control panel either - if i go into control panel, screen just goes black, and returns to desktop.. These are the issues that ive noticed, there probably more. Is there any advice, or help on the topic please-as this is frustrating and i need my laptop for college projects( graphic designing).

    • Anonymous
      June 11, 2015 at 8:57 am

      Try booting in Safe-Mode. Its usually F8 when you computer is restarting. Then try to access the control panel>device manager. check to see if the sound devices are there or if there is a red X or yellow triangle. Then reinstall the device and drivers.

      If you boot into safe mode and it still does not work you need to refresh you Windows install.

  18. jskern
    March 3, 2014 at 8:23 am

    Thank you, Konstantin!!!! You're solution at November 25, 2013 worked perfectly for both my LAN connection & WiFi. You saved my computer! YOU ROCK!!!!

    "The solution of my problem was very simple. I just had to go into the control panel -> network and sharing -> change adapter settings (left) -> rightclick on active network -> properties -> highlight “Internet Protocol Version 4? -> Properties -> Preferred DNS Server: “ and Alternate DNS Server: “ -> OK & Close"

  19. Del
    March 1, 2014 at 10:30 am

    Having major problems after update to Windows 8.1. My Wordperfect program would not let me save any documents. Had to purchase a new version of that. My Pandora and Rhapsody music stopped streaming correctly. Pandora constantly skips songs or skips in the middle of a song like a scratched CD and Rhapsody will drop the last 30 seconds on all new songs I try to stream! My Microsoft solitare game stopped working, had to uninstall and reinstall. The function key on my Asus computer stopped working. I am going to try to get a tech to get this "update" off my computer! Too many issues to name them all! Do NOT update to this version!

  20. Anonymous
    February 19, 2014 at 11:36 am

    After downloading windows 8.1, my computer doesn't turn on anymore. I have to return it to HP by tomorrow and have it checked.

  21. Mel Shutz
    February 13, 2014 at 9:30 pm

    I upgraded to Windows 8.1 and now my emails don't allow me to either type in a response or compose a new outgoing email. Anyone else experience this problem; if so, how was it resolved?

  22. mon
    February 11, 2014 at 6:32 am

    Well, in my case (Samsung laptop), the SWUPdate doesn't recognize all the updated drivers in Win 8.1. I ended up getting the notifications to update an essential drivers (sound for one, lest I experience problem with my laptop in the future) but any or such attempt will result in failure (fail -10). So having been told by Samsung itself that its SWU app hasn't been fully reprogrammed for compatibility with 8.1, I had no choice but to go back to 8. And now MS keeps pestering me with upgrade notifications to 8.1 LOL. Go figure. sheesh poor coordination. But 8.1 isn't bad. here's a summary of the differences:

    8 8.1
    30/70 split 50/50
    boots to start Can boot to desktop liker previous Win
    Invisible Start even in Desktop Start is like all the other previous OS
    Only Desktop wallpaper can be customized
    Cannot customize Start wallpaper Both Start and Desktop can be customized
    Menus are different "Change PC Settings" Some Fn keys are messed up
    Connectivity issues.

    If I missed anything, feel free to add. If only some of those issues are resolved by Samsung, as I said, I don't mind going 8.1 (which I once did, notwithstanding the almost 4 hours of upgrade lol, yeah my internet sux)

  23. Hendy
    February 8, 2014 at 12:24 am

    Why are so many of you found the problem and did not get a solution?
    Because in my Lenovo Z series, I did not find many problems as you convey to waste time to find a solution. I am very happy at this time using Windows 8.1, all the old application was running properly. I was a programmer, now my program look more beautiful in windows 8.1. And to further simplify like Windows 7, I installed classic menu of

  24. Justin
    February 4, 2014 at 3:05 pm

    I have a better idea. Back to XP I go!

  25. Pat
    January 26, 2014 at 11:36 pm

    My new Dell now has a black screen. Everything was ok until a recent update. Hope this gets fixed soon. Dell Tech couldn't find issues with computer and suggested it had to do with Windows upgrades. I cant reinstall nor do a factory reinstall. Printer uninstalled and clock not working. Uuuuggghhh.

  26. Rose C.
    January 24, 2014 at 4:39 pm

    I bought a new ASUS laptop yesterday and naively upgraded to the 8.1 today and now my laptop is a lot noisier than it was yesterday. I know the fan isn't dusty because it's a brand spanking new laptop.....ugh I wish I didn't upgrade!

  27. Lonts
    January 24, 2014 at 12:08 pm

    After updating to 8.1 none of my metro apps are working. I can't even open my PC settings. Every time I try to open an app, I just get a blank screen or get reverted to the start page. Any fix for this bug?

  28. Michael
    January 21, 2014 at 8:44 am

    Complete fail for me.
    Did it while I was away from it this afternoon for a short while. Cannot load even a browser. Had to login via a bloody microsoft account which I had to create, no admin login as I was using previously. Very very slow in start up. Will not recognise anything, It is a HP Pavillion which I purchased in August 2013 as my main work computer which right now I cannot use. Should send them an invoice for all the lost productivity!

  29. pete acott
    January 20, 2014 at 6:46 pm

    complete fail re my printers and drivers-it wont add printer that worked fine under windows 8, i deleted the suite, then downloaded new driver and 8.1 wont install it. this is extremely frustrating and I wished I hadnt ever bothered to upgrade to 8.1-microsoft support is typically useless in solving any of these issues

  30. Vivek Moyal
    January 16, 2014 at 9:58 am

    I have purchased my dell before 8 days and yesterday i updated it to 8.1. Today morning when i start it it shows me that your password is not correct and i am totally !#$% as it was administrator password and after so many restarts and login attempts same old password work. I think there is some bug in windows 8.1. As i am programmer i cant wait for a format and than again reinstall everything. It really sucks

  31. Jamie
    January 15, 2014 at 11:14 pm

    installed update 8.1 from windows 8 and was asked for my windows password to my account typed it in several times but was told wrong password. Tried to change my account details on another computer but got message account does not exist, been using this account for about a year now. Have told Microsoft but still no reply of a fix.
    has anyone had the same problem?

  32. Joe
    January 9, 2014 at 11:33 pm

    I bought (a week ago) an ASUS i7,GE Force,1TB. Notebook to replace my desktop.I upgraded to win 8.1 w/no problems.Until today. I noticed the computer seemed a bit slow.I thought I'll restart maybe it'll fix the slugishness.Upon getting to the restart screen it had a "install updates &restart ". Which I did. Upon restart & after logging in all I have is "Please wait " screen.It's been this way for about 04 hrs.... Now what ? Do I continue to wait till hell freezes over ?

    • Vincent
      January 15, 2014 at 4:05 am

      At least your screen works, my Hp envy, brand new won't even turn on the damn screen. Anybody have any ideas on how to fix this?

    • srinivasan
      March 19, 2014 at 3:58 am

      got any solution? bcz same problem for me.

    • srinivasan
      March 19, 2014 at 3:59 am

      got any solution? bcz same problem for me.

    • srinivasan
      March 19, 2014 at 3:59 am

      got any solution? bcz same problem for me.

  33. Paul S Adams
    January 9, 2014 at 4:54 am

    Latest shocker - only application installers that are signed are allowed to register shell extensions. I attempted to install TortoiseCVS, but received a long series of errors - all reporting that the installer was unable to create a value under the Shell Extensions Cache key. A check of the permissions on this key showed that the only "user" permitted to write to this key is "TrustedInstaller". I attempted to over-ride the permissions on the key. However, even this is not allowed - not even by taking ownership of the key. I don't know whether this change in behaviour started with Windows 8, as my Windows 8 was an upgrade from Windows 7, where TortoiseCVS was first installed.

  34. Paul S Adams
    January 9, 2014 at 4:46 am

    A further uncertainty exists about the cause of the lack of the ability to retain the installed applications - it turns out that my PC was installed with a (legitimate) volume-licence Windows 8 key, as was the Windows 8.1 key. I am wondering whether the Windows 8.1 volume-licence installer does not support retention of applications. This is particularly supported by the fact that the PC retained its domain membership - if the install had been clean (no settings retained), this would not have occurred.

  35. Paul S Adams
    January 9, 2014 at 4:43 am

    A further "bemusement" arose today when I started reinstalling the lost applications - the Program Files (x86), Program Files and (effectively) the ProgramData folders were removed from the Windows.old folder. The ProgramData folder actually still is there, but the entire content (apart from a Microsoft folder, with a single folder below it) of that folder was deleted. I am not certain whether this was automatically triggered by my installation of new applications, or whether it was performed to free space (which should not have been needed). I am glad I cloned the drive when I did. I am now wondering if, had I cloned the drive *immediately* after the update, the Software registry archive would still have existed.

  36. Paul S Adams
    January 8, 2014 at 8:50 am

    A further report on my attempt at recovery following the discovery that the upgrade to Windows 8.1 had removed all my programs. My attempts were to no avail, apparently because Microsoft designed the upgrade to make this recovery impossible. In order to recover to the previous state of the machine (with the previously installed applications recovered and properly "installed"), I obviously needed to recover the relevant registry values - most particularly, the HKLMSoftware hive. However, a check of the C:Windows.oldWindowsSystem32config folder showed that the SOFTWARE hive file had been removed, and the SOFTWARE.log file had been truncated. Apart from deliberately blocking a recovery attempt, I can see no reason for this having been done. In summary, it appears that I need to completely reinstall my PC. Somehow, I suspect that Microsoft may find that it is some considerable amount of time before a positive word about them comes out of my mouth (or off my fingers).

  37. Paul S Adams
    January 8, 2014 at 7:00 am

    I had an issue with upgrading from Windows 8 to Windows 8.1 - all installed applications were removed. The install was done from a Windows 8.1 install DVD (Retail).

    I know that this is an expected effect of upgrading by installing by booting from the DVD. However, this is not how this upgrade was performed - I booted into Windows 8, and then inserted the DVD and ran SETUP from it.

    The option to retain applications was not shown - only "Keep personal files only" or "Keep nothing". As I was confident that I had used the correct approach, I doubted the meaning of the options.

    The end result was a folder called Windows.old which contained the original Windows, Program Files, Program Files (x86), ProgramData and Users folders - although the "Default" user folder had content that implied that its content had been migrated.

    At present, I am cloning the drive so that I can try a series of recovery approaches intended to get back the Windows 8 installation, or to migrate the application settings into the registry on the current Windows 8.1 install. If I have any success, I will post information about it here.

    When I rang Microsoft Support abut this, they wanted me to pay $390 for their tech to fix it. I told them I would have to get back to them . . .

  38. Jack
    January 6, 2014 at 8:15 am

    My friend uses an Asus laptop and he updated his win8 to win8.1. Since it looks nice (I have to admit it looks better than win8), I updated mine too. I use Lenovo Z500 by the way. The update took me a tiring 6 hours. I don't know if this is normal as I never update any version of Windows before this, plus I'm using my college's WiFi. Sometimes during the update, the Windows Store would not respond for a few times but I managed to pull off anyway. After the update, everything looks to be working fine at first. Then when I dimmed my display a bit (which I always do when playing games), the display suddenly went all the way down! I was shocked but luckily, when I went to Lenovo website, they already put up all the known issues of win8.1 (with solutions) for each of their models. I should have research about this before updating -.- Anyway, what I did was updating the driver and bingo! Everything was ok again. Regarding all the other issues other users are experiencing, so far I've not encountered any of the other issues stated (I really hope I don't!). My advice for those who are planning to upgrade to win8.1, do some research for any known issues of your pc/laptop when upgraded to win8.1 then decide for yourself whether you still wanna do it or not :)

  39. zecko
    January 5, 2014 at 10:42 pm

    i have proplem with win 8.1 after upgrading from 8 the right click menu take very long time to open it's very annoying that you want to make a shortcut or just a refresh and that happend

    now i cut useing right click

    please anyone could help with that my pc toshiba px30t

  40. E-PBM
    January 1, 2014 at 7:24 pm

    After installing windows 8.1 my Intel centrino n2230 disconnects from the internet. the computer still shows it as available but can not connect to it. only solution is to restart the computer. very frustrating.

  41. Anonymous
    December 31, 2013 at 3:00 am

    If you run the Diagnosis of the help center you'll see that the Fn keys don't work anymore. When you try to resolve it Win 8.1 will tell you Easysettungscmdserver.exe cannot execute or something. A quick look at Samsung folders show that the exe file is in program files (86) folder and not in the program files where I think it should be if you're running the 64 bit version. I think Swupdate is screwed up when you update to win 8.1 'cuz it gets confused with which file to exe and where to look for it whether in 32 bit (86) or 64 bit program files.

  42. anon
    December 30, 2013 at 12:05 pm

    PLVoyagerPro headset was first recognized in Win 8. I used it for quite a bit. After upgrading (?) to Win 8.1, the Bluetooth headset isn't recognizable anymore.

    • Mon
      December 31, 2013 at 6:28 am

      Press the headset long enough for the led light to blink blue and red (means it's on pairing mode). Win 8.1 should then be able to detect it and pair.

  43. Mon
    December 30, 2013 at 11:59 am

    Same problem with anonymous above. Any help pls from Samsung notebook users? The driver in my case is an essential sound driver which sw update sees as necessary to install but auto update will yield failed (-10) after agood number of minutes downloading and installing.

    • Mon
      January 6, 2014 at 5:19 am

      welp, here's what Samsung support and Microsoft had to say about the mess:
      Your question:
      After I updated to Win8.1 (from 8), my swupdate couldn't update the sound driver. I have working audio though. Everytime I downloaded and installed the ''essential'' driver, it just kept giving me the Failed (-10) remarks. Is there a way I can hide or remove the driver from the SwUpdat? If I cannot install it at all.

      Any assistance please. Thanks

      Counselor answer:
      Dear Ramon,

      Thank you for contacting Samsung; we appreciate the opportunity to assist you.

      We have received your concern regarding the update you have made with your computer and the issues you are now facing because of the update. We understand how much trouble this may have caused you. We are more than happy to provide you some information to assist you with your concern.

      Please be advised that we have escalated the Windows 8.1 concern to Microsoft and to our technical team. The response we got is to have the original Windows 8 first as we await the response from the software manufacturer. We apologize for the inconvenience.
      We hope that the information we have provided helps you in one way or another. If you have prompt questions that need real-time answers or if you want to receive the latest marketing updates from our company, please feel free to contact our toll-free number. The reference number for this transaction is 2115401435.

      Please feel free to visit our support website often at for frequently asked questions, service location and repair self tracking.

      If a question arises, you may write us again. We will be glad to be at your service.

      Samsung Electronics Corp.
      Online Support

    • Mon
      January 6, 2014 at 5:23 am

      Samsung's reply to me was that they were told by Microsoft to tell us to revert to Win 8. What a joke.

  44. Anonymous
    December 27, 2013 at 10:51 am

    I recently upgrade to windows 8.1. But When I'm using the sw update , it won't allow me to update or install the product listed saying 'FAILED (-10)'.

  45. Anonymous
    December 27, 2013 at 8:37 am

    Also sucks

  46. Anonymous
    December 24, 2013 at 2:40 pm

    windows 8.1 sucks

  47. Lindon
    December 22, 2013 at 12:22 pm

    I had no choice about my upgrade, it started automatically and i could not stop it. after the upgrade every-time i close the lid of my laptop instead of logging me out and going into sleep mode it shuts down completely and i lose any unsaved data. also when i switch on the laptop i get the blue screen of death!! i can't find any fixes for these either. Windows 8 was fine on my laptop and now Windows 8.1 has just ruined it.

  48. Shashank
    December 21, 2013 at 7:41 pm

    If you CAN'T find out Windows 8.1 update in Windows store follow this video guide :

  49. Paul Meldrum
    December 21, 2013 at 3:03 am

    does anyone know how to fix media player... I have upgraded to 8.1 from 8 and now only a selection of my media files will play, where as before all would play on windows 8...

    also where would I locate my windows 8 keycade for clean installation

  50. m scott
    December 20, 2013 at 3:35 pm

    how do i rollback 8.1 to 8, ms keeps updating it and each time i am unable to type or use programs the keyboard is haywire, usually after rebooting it becomes ok but today i have rebooted 4x and all useless, only solution put in a dual boot linux and trash everything ms. i have already done this with two computers and nopw have three to go!

    • Tina S
      December 20, 2013 at 10:24 pm

      I'm afraid it's not possible to roll back to Windows 8 after making the upgrade to Windows 8.1. If updating drivers etc. doesn't help, your only option is to back up your data and do a clean installation of Windows 8. Or run Linux, of course. Sorry!

  51. Russell Davison
    December 17, 2013 at 1:37 am

    received an E-mail inviting me to upgrade my Samsung laptop to 8.1. I wish I hadn't. Nothing on the desktop could connect to the internet. I even tried to go through the internet set up. The only way to the internet was through the Windows apps. Many of the websites I use rejected Internet Explorer 11. I decided there were just too many negative issues. I did a system recovery. At least that still worked. The machine still isn't whole, but at least it's functional. I feel like I dug into a roach nest.

  52. Rob Penner
    December 15, 2013 at 9:24 pm

    So in other words stay away from 8 to 8.1 upgrade. Sure glad I decided to do a little research on this latest microsoft fiasco!

  53. Chris Cogan
    December 14, 2013 at 3:44 pm

    I have upgraded my Sony Vaio laptop from Windows 8 to 8.1, and my Gateway desktop from Windows 7 to Windows 8 to Windows 8.1. I found the upgrade to 8.1 to be one of the buggiest processes I ever encountered with any Windows upgrade- it took longer, and on a number of occasions, seemed to stop. I eventually got both machines upgraded, and have had no problems with either install other than one thing. I have a G11 wired and a K320 wireless Logitech keyboards, and even driver updates do nothing- media controls no longer function. It seems this is a very common complaint with Windows 8,1- the volume controls don't work, and none of the media controls work with iTunes.

  54. eva
    December 11, 2013 at 8:10 pm

    all my apps aren't working anymore...and i absolutely don't know why!! whenever i want to open for example my email app, it starts loading, but then the app fanishes and i get back to the start really sucks, it started with one app, and now nearly all of them aren't working anymore

    • Andy Gill
      December 16, 2013 at 12:39 pm

      Exactly the same happening on my daughters laptop with v8.1. None of the Windows 8 tiles are nowworking, even though apps like Internet Explorer will run from Start menu / desktop. Has anyone a solution?

    • Freespace
      May 6, 2014 at 2:00 am

      Did anyone ever figure this out? I have the same problem on my Samsung Chronos 7 laptop.......?

  55. Fadi
    December 8, 2013 at 6:44 am

    why my win 8.1 apps not opening when i click on them i reach start menu?????????? why plz any help??????

    • eva
      December 12, 2013 at 2:08 pm

      have you a solution yet?

  56. Ange
    December 6, 2013 at 10:42 pm

    tbh i regretted upgrading to windows 8.1. when i upgraded to 8.1 all my files got messed up. im not a computer whiz or anything, maybe i did something wrong before but i didnt even change any options on the set up. they werent deleted but i think they got all misplaced and somehow corrupted some files. i first found this out when i tried to play my songs on itunes & i had to go through the trouble of relocating my files. & then an art software of mine got corrupted.. i searched on google any problems on upgrading to windows 8.1 & there seems to be quite a lot! i shouldve researched more about it before upgrading.. -_-?

  57. William Ritchie
    December 5, 2013 at 10:10 pm

    What a fiasco this windows 8 and Windows 8.1, Please tell me if I can go back to Windows 7, or even a safe and reliable program like Windows XP?

  58. Sayed Bkr
    December 3, 2013 at 8:32 am

    Too bad upgrading to win 8.1 on my DELL inspiron 5521 went so bad since all the items on desktop disappeared, opened windows not appear in the task bar, most items in control panel not responding, I can't even shutdown pc and several items not appearing like date and time and start menu, device cooling fan works vigorously, poor microsoft, I wish I can restore my OEM win 8.0

  59. jrd
    November 30, 2013 at 10:30 am

    I use AOL 9.7 and after my upgrade to Windows 8.1, I have trouble when I try to use Yahoo through the AOL browser (Yahoo loads as a blank page). I don't have a problem if I try to access Yahoo through IE. Can anyone help? Thanks.

  60. Bill
    November 29, 2013 at 9:44 pm

    I have a Toshiba i5 laptop that I upgraded to Windows 8.1. BIG MISTAKE. I checked all driver updates and the usual fixes, but I'm still having problems with the laptop recognizing my Canon iX6520 printer, that's plugged into a USB port, recognizing my Windows Phone 8, and shutting down completely (the screen will go blank but the WiFi and HDD lights stay on). I've reinstalled the printer drivers, uninstalled windows phone and reinstalled it. The 8.1 os is not ready for prime time, and it has decreased productivity to the point that I would like to return to Windows 8.

  61. Taffy
    November 28, 2013 at 11:07 pm

    I updated instead of the usual clean install because I have lots of huge programs & apps installed. The process took longer than normal making me regret choosing the upgrade option. After finishing the installation I got to the login screen then afterwards I got a blank blue screen like what Michelle mentioned. I couldn't access my files until I tried Task Manager which worked with some errors. I still cant access the start menu

  62. Michelle
    November 28, 2013 at 3:04 pm

    Just FYI ... I have a second computer with me that I haven't updated yet. So I'm able to use that one to troubleshoot, research, etc.

  63. Michelle
    November 28, 2013 at 3:03 pm

    On vacation and decided to use the time to update to 8.1 over the resort's free Wi-Fi. I got a colorful new screen that I click before logging in. The login screen where I type my password looks the same as before. After login, though, nothing but a gray-blue, slate-colored screen. (I hope this is not the new "blue screen of death.") Using the Task Manager, I have been able to get to some programs and files (QuickBooks, Excel, Adobe Reader.) But I can't seem to get back to the Windows Store to see if it thinks I've actually finished the update to 8.1. Any thoughts or similar experiences?

  64. S. A.
    November 26, 2013 at 2:13 pm

    After I got Windows 8.1 I had problems with sound on some media players and games. There was no sound but I've managed to fix it though.

    • abhishek
      April 20, 2015 at 5:29 pm

      I have the same problem......plzzzzz help me out....!!!

  65. Jo
    November 25, 2013 at 7:36 pm

    I did the Windows 8.1 preview by mistake apparently. Now, I can't access a lot of my apps, and I can't access "change PC settings", or "start" under settings. HELP!

  66. Jo
    November 25, 2013 at 7:21 pm

    I did the Windows 8.1 preview by mistake apparently. Now, I can't access a lot of my apps, and I can't access "change PC settings", or "start" under settings. HELP!

  67. Oida
    November 24, 2013 at 3:56 pm

    I must say that the issues discussed may just be unique to the writer.
    I worked with Windows 8 and believe me it was troublesome. I wanted to make a clean install of Windows 7 to replace it when I thought of trying 8.1 and WAW! I ain't changing no OS in no near time!!!

  68. paul richards
    November 21, 2013 at 9:29 pm

    ive just downloaded 8.1 on a newly built system. all i get now is mozilla firefox not responding and the screen going white. but i can't find the programme to remove it.

  69. Mark
    November 21, 2013 at 10:28 am

    Tina S : thank you for solving my problem with the blurry text !!!!

  70. Mark
    November 21, 2013 at 9:54 am

    Same with iTunes - my display with iTunes is now fuzzy and not nice...since I installed 8.1

  71. Mark
    November 21, 2013 at 9:52 am

    After doing the upgrade (which you assume would be good) I found that certain programs like Adobe reader - does not display in a crisp appearance - I have checked my display settings and they are at the recommended display for the Laptop in this case 1080 as it is a new ASUS laptop - with just windows 8, I had perfect displays....very disappointed.

    • Tina S
      November 21, 2013 at 10:05 am

      I had the same issue. In my case it was not the display resolution, but the font rendering...although that would not explain why PDF documents (images) are blurry.

      Here is an explanation and a fix: [Broken URL Removed]

      Let me know whether that works for you!

  72. iPH0neOZY
    November 20, 2013 at 8:38 pm

    Thank you for your advice, i think i might.

  73. edi ng
    November 20, 2013 at 3:45 pm

    I m using assus all in one pc with windows 8 install. After upgrading to 8.1 version, my pc started to act not normal. First, the remote control doesnt work, my point of sale program doesnt connect to its database program and my dot matrix epson computer only print half page. I ended spending 1/2 unproductive day in the office trying to get support from epson and asus. They are all pointed me to downgrade to windows 8. My suggestion to anyone out there do not upgrade to 8.1. It will cause many error since many drivers and software arent supported. Windows team really did a bad job not having this new version tested well to work with all driver and software that is compatible with most of older version. BIG baddddddd apple for windows. NEVER UPGRADE TO WINDOWS 8.1 wait for MAYBE 8.2 version with better compability

  74. Trish
    November 18, 2013 at 3:20 am

    please can someone help me!!
    I purchased a new Pavilion 23 with windows 8, Installed updates etc then I upgraded to windows 8.1 and all of a sudden the touch screen will not work!!!!
    Does anyone have any suggestions on how to fix this problem???
    Touch screen worked up until I upgraded from windows 8 to 8.1

    • Tina S
      November 21, 2013 at 10:07 am

      Trish, have you tired upgrading the driver? Visit the HP (assuming it's a HP Pavilion) website, find your computer model, and download, then install latest touch pad drivers for Windows 8 or 8.1. If you cannot find updated drivers, contact HP support.

      Good luck!

  75. iPH0neOZY
    November 17, 2013 at 2:52 pm

    i recently installed a fresh, complete 8.1 installation and while i don't seem to be having many problems, i recently noticed that my intel 3930k -X79 processor started to increase in speed all 12 cores,when there was no activity on my PC (another words,i wasn't using the keyboard or the mouse) STRANGE ! all the drivers had been upgraded and the Bios included ? i still can't work it out and i was wandering, if this was a common problem, with 8.1.
    I would appreciate a reply if someone else is having the same problem. thank you in advance
    And if Microsoft is aware of the problem.????????????

  76. Romas
    November 16, 2013 at 10:20 pm

    I have made the 8.1 upgrade to all my computers at home with no real issues; however all these computers were built by me. My son has an issue with his laptop and is trying to resolve it, hies desktop is fine and that to is a DIY. At work I have 5 new Lenovo tiny PC's. 3 are running win 7 because of the insruments they operate, the other 2 are on win8. The 8.1 upgrade on those 2 was not smooth. One of them became extremely slow and both had the secure boot error (that was easy to fix). The Lenovo website had information that about half their programs wouldn't work on 8.1 and would need to be removed. Both computers are running fine now; but I may still remove all the Lenovo utilities. Seems that a lot of these utility programs interfere.
    A good reason why bloatware on computers should be eliminated.

    I hope Microsoft has gotten wind of a lot of these issues and gets the fixes out there soon.

  77. Richard Evans
    November 15, 2013 at 4:03 pm

    Beware! If you have hidden data files, the upgrade to windows 8.1 will delete them. ( Make sure everything is backed up first).

  78. wishcj
    November 15, 2013 at 11:08 am

    The best way to fix Windows 8.1 is to format your installation and go back to Windows 7. I got extremely frustrated with the fresh install of Windows 8.1 from store purchased Windows 8.1 DVD, problems included frequent BSODs from few days of first install, NVIDIA driver not booting, network Ethernet connection not randomly booting, intermittently not recognizing my Epson printer and later unable to uninstall any software from programs and features. Now I am back to Windows 7 and can't be happier.

  79. pete kilgannon
    November 15, 2013 at 8:43 am

    After installation, I kept getting irritating notifications for me to flick across the screen to get back to a previous app. The problem was that I don't have a touch screen, the mouse wouldn't move it and it covered about a sixth of my screen making things unreadable.
    The only way I could remove it was a reboot until I found a very useful program "Disable_Help_Tips.reg" on the web. I forget the forum I found it on but I'm sure you can Google it. This solved the problem.
    This is another example of how software writers (in this case Microsoft) do not test their programs properly but use their customers to do the work for them!

  80. Name
    November 15, 2013 at 1:41 am

    Still no reason for someone to upgrade from Windows 7.

    • Maggie Morgan
      December 29, 2013 at 6:51 pm

      I agree!! Windows 8 was bad enough. Windows 8.1 - I would have to write a book to list all the problems it has caused with my laptop. And don't waste your time calling Microsoft for help.

      January 13, 2014 at 11:51 am

      I too have had a problems trying to upgrade to Windows 8.1 on a new Acer PC. I am not a computer "geek" but I have used the various Windows package over the years and understand what is, or should be going on. I was happiest with windows XP which allowed me to set up it up as to how I wanted it to work, mostly for Word, Excel and the Internet. I was not impressed with Vista but quite happy with Windows7 (in fact I think it was is a little too clever but it works) . In my opinion Windows 8 is a disaster certainly on a PC. I resent my computer being a vehicle to sell or push me into Microsoft products including X box Games? Fill my computer screen with loads of tiles all reflecting information which I did not ask for or want. Perhaps tablets are the way to the future but I will be buying an Apple Mac the operating system on which is designed for a PC and not a mongrel Microsoft system designed? to work with tablets and or PCs. ( Remember the Ford Edsel)

  81. plasbot
    November 15, 2013 at 12:43 am

    It broke my 'Mygica Capit USB video capture' stick. I was using the video input on the stick to make my security camera dvr output viewable remotely and easier to search. So I'm pretty bummed about that.

    • plasbot
      November 16, 2013 at 8:30 pm

      Uninstalling then reinstalling all drivers and software resolved the problem.

  82. andy
    November 14, 2013 at 11:08 pm

    I stupidly and naively trusted Microsoft and automatically updated, now the only tile that will work is the browser tile, if I click anything else the screen goes black and a second click (on the black screen) returns you to the tile screen! I have virtually no pc skills and am not at all techy so i am lost. Any ideas anyone?

    Using Samsung Ativ pc / tablet

  83. Allen
    November 14, 2013 at 10:24 pm

    Midway through the install, I was told I needed to uninstall the Daemon Tools app. I do not have the program; it is not on the list of programs found in the control panel; there is no folder in my program folder; it is not running when I open task manager.; there is no registry listing for it when I run regedit.

    One option seems to install Daemon Tools and then uninstall it but I am open to better ideas.


  84. Arturo Villegas
    November 14, 2013 at 6:19 pm

    I can´t connect to the Internet from any browser (Chrome, I Explorer, Firefox) from my wireless network at home. My Dropbox works fine and syncronizes without a glitch (ergo I do have a connection to the internet). At work everything works fine.

    • erniej
      November 22, 2013 at 12:21 am

      I have the same problem it is most annoying and as I have two other machines and all can access it is only since th
      e 8.1 upgrade does anyone have a fix or suggestion is it in permissions or settings

    • Arturo Villegas
      November 22, 2013 at 7:53 pm

      I do not know exactly what have I done, but NOW I can connect to the internet. First, I rebooted my modem (I had and intermitent connection so I turned it of and restarted it). Second, I turned off my laptop. I usually just "suspend" it from work to home and back to work, so may be I usually turn it off no more than every two weeks. When I turned it on, Voilá, internet was up and running. I also went to the Control Panel / Windows Firewall and allowed my web browsers "Communicate" through the firewall. Don't know if one of these or all of them resolved the initial issue . . . Only God knows . . . Hope some of these tricks works for you.

    • Konstantin
      November 25, 2013 at 1:54 am

      I had a similar problem. Everytime I tried to load a website, every browser told me, that I had no connection to the internet. On the second or third try, it worked. Sometimes it didn't work after 30 tries, and sometimes I got a connection, but the website was not loaded well (only text was loaded). Even my games had problems to get into the internet.

      The solution of my problem was very simple. I just had to go into the control panel -> network and sharing -> change adapter settings (left) -> rightclick on active network -> properties -> highlight "Internet Protocol Version 4" -> Properties -> Preferred DNS Server: "" and Alternate DNS Server: "" -> OK & Close

    • Kat
      December 10, 2013 at 3:07 am

      I used Konstantin's method and it worked 100%; thanks so much for the awesome and user-friendly advice!

    • towander
      December 24, 2013 at 9:54 am

      Massive thankyou Konstantin, I was having all sorts of flaky connection errors and anything internet was running extremely slow, if at all.
      Your solution fixed it in a jiffy :)

    • Georg
      February 22, 2014 at 11:52 pm

      Konstantin thankyou, your method fixed my problem totally

  85. Tom J
    November 14, 2013 at 3:27 pm

    I installed 8.1 in my practically new Toshiba laptop (bought in June) and it hosed the touchscreen totally. Fortunately I had a recent system image so could restore it. I'll wait a long time before I try to upgrade again. Toshiba had nothing in their support about this problem

  86. Jakes
    November 14, 2013 at 8:14 am

    I never used Windows 8, so I did a clean install of Windows 8.1 and after almost a week I must say I'm very happy with it, booting up in 36 seconds and I even got my fingerprint reader working after a bit of fiddiling, I think it's safe to say I won't go back. The AMD drivers from HP's website for windows 8 worked flawlessly with no problems whatsoever

    • Tina S
      November 14, 2013 at 10:06 am

      Glad to hear there are more people who enjoy Windows 8 and the 8.1 update. :)

    • Sean
      January 16, 2014 at 3:59 pm

      He's lying. There is nothing good about 8 or 8.1. This MS propaganda.

    • sonshingyu
      April 24, 2014 at 12:03 am computer with windows 7 booting uo in 10 second.

  87. Brent
    November 14, 2013 at 3:01 am

    After I upgraded, my Logitech and Microsoft webcams did not work. They are both new cams, and this is a self-built machine with the latest, greatest ASUS motherboard and i7 Haswell CPU. Neither Microsoft nor Logitech diver updates or uninstalls/reinstalls helped. Finally tracked it down to a bug in one of the utility programs (AI Charger+) that had to be uninstalled using a special uninstaller and patch from ASUS.

    • Tina S
      November 14, 2013 at 10:14 am

      Thanks for sharing your fix, Brent!

  88. Jinfeng
    November 14, 2013 at 1:25 am

    Alternatively, install this update by Microsoft to remove Secure Boot Watermark.

  89. Phil
    November 13, 2013 at 10:12 pm

    "you would have to reinstall all of your desktop and Windows Store apps"

    Actually no, they did not say this. They said "apps". This really ticks me off since I wouldn't have installed the preview if I knew I'd have to resinstall all of my programs.

  90. Heather
    November 13, 2013 at 5:36 pm

    This is why I'm going to keep waiting a while longer before I upgrade.