7 More Issues With Windows 8.1 That Can Be Fixed

Dan Price 02-05-2014

Windows 8.1 has been available since October 2013, with its first major update having just been released on April 8th. In light of the release, we take the chance to follow up on our original 7 Windows 8.1 Upgrade Issues and How to Fix Them 7 Windows 8.1 Upgrade Issues & How To Fix Them Windows 8.1 is more than a Service Pack. The significant Windows 8.1 upgrade has been reported to cause several issues during and after the update. We show you how to fix the most common ones. Read More  article with another look at some problems and issues that users have faced when using Microsoft’s flagship operating system.


Broken Native App Tiles on the Start Screen

The cause of the problem is unknown, but several users (myself included) reported having unresponsive titles on the start screen after updating. The ‘dead tiles’ are the leftovers from old native apps that were not properly removed after updating, such as the old chat, camera, and photo programs.

To solve the problem you need to you need to enable hidden folders in the view menu, then head to Users/User/AppData/Local/Microsoft/Windows/Application Shortcuts and delete the oldest sub-folders. Once you’ve done that, reboot your computer and the troublesome links should be gone.

For a more detailed look at how to fix unresponsive native apps How To Fix Unresponsive Native Apps After Updating to Windows 8.1 Wondering how to fix 'dead titles' on your start screen after upgrading to Windows 8.1? We got you covered! Read More , try reading our recently-published feature length article.


Broken Internet Connection

In the comments section of our original article several users reported that they were unable to access the Internet after updating. Sometimes you were able to access the Internet after several refreshes of your laptop or modem, whereas sometimes you said you couldn’t access the Internet after hours of trying. Based on your comments, the problem does not appear to be browser-specific nor make/model-specific, and so once again we are left without a cause.


Thankfully, however, we have a fix. Credit goes to MakeUseOf user Konstantin for his comment, which seemed to solve the issue for a lot of people. Konstantin suggests entering the Control Panel and opening the ‘Network and Sharing Centre’. Once there, click on ‘Change adapter settings’, then right-click on your active network. On the menu that appears, choose ‘Properties’, highlight ‘Internet Protocol Version 4’, choose ‘Properties’ again and change the Preferred DNS server to and the Alternate DNS Server to Click OK to close the windows and your Internet should be working once again.


Blurry or Fuzzy Display of Certain Programs

Another commonly reported issue after upgrading was that certain programs would lose their sharp edges, making images and fonts appear blurry and distorted. If you are suffering from this problem, the first thing to check is that the update hasn’t altered your display settings or resolution.

Assuming that you’re running the recommended display settings for your machine, you are likely to be suffering from a font rendering issue rather than a display resolution fault. The problem arises from a new feature in Window 8.1 called DPI Scaling. The feature allows users to apply one scaling level to all their connected displays in screen resolution settings. By default this option is disabled.


To enable the option and consequently fix your problem, you need to right-click on the Desktop and choose ‘Screen Resolution’. Once the new window opens click on ‘Make text and other items larger or smaller’ and then click the check-box next to ‘Let me choose one scaling level for all my displays’. Reboot your machine and the problem should be fixed.


Svchost.exe Uses Too Much Processing Power

One of the most common Windows processes, svchost.exe has been reported by users on both Windows 8 and Windows 8.1 as occasionally consuming processing power that it doesn’t need. This will cause your computer to become progressively more sluggish until eventually it crashes.

There are two common causes to this problem. The most widely reported, and therefore most likely, is the Windows uPNP service (Universal Plug-and-Play). The service is designed to continually scan your network for new plug-and-play devices – yet it has been known to malfunction – scanning continuously until there are no system resources remaining. The fix is simple, just head to your computer’s ‘Network and Sharing Centre’, click on ‘Change advanced sharing settings’ and check the box next to ‘Turn off network discovery’.



The other most common cause is malware. Again, the fix is simple enough, just download a free anti-virus software such as Avast or AVG and do a complete system scan. If you’re not sure which software to choose, try reading our review of the ten best free anti-virus programs The 10 Best Free Antivirus Software No matter what computer you're using, you need antivirus protection. Here are the best free antivirus tools you can use. Read More .

You Find the Charms Bar Annoying

Windows 8 has been designed with touchscreen users in mind. While Windows 8.1 Update 1 goes some way to addressing the concerns of mouse users, several people still claim that they find the Charms Bar a hindrance. This is especially true if you are playing a game or using a website which often requires you to move your mouse to that part of the screen.

Luckily, the feature is easy to disable. Open your computer’s Control Panel then click on ‘Mouse’. Once the new window opens you need to click on the ‘Device Settings tab’, highlight the mouse you use, and choose ‘Settings’. Once there simply uncheck the box next to ‘Edge Swipe Right’.



Administrator Account Disabled

The problem of deleted or disabled administrator accounts has affected people after updating, but this fix will also work if you accidentally disabled the account during normal computer usage. Symptoms could be numerous, from not being able to download content from the Web to not being able to launch programs that require admin privileges.

It is worth remembering that you can only delete your ordinary administrator account manually if you have another administrator account on the computer. Most users will not need two admin accounts on one machine, so once you have followed the instructions to restore the original account you should delete the duplicate.

To restore the built-in administrator account firstly head to your computer’s Start Screen and and type ‘cmd’. Once you are presented with the search results right click on ‘cmd’ and choose ‘Run as Administrator’. A new window will open and you should enter the following command: ‘ net user administrator /active: yes’. Press Enter and your original account will be restored.


Your Media Libraries Disappeared

After Windows 7 introduced users to Libraries they quickly became popular, offering an easy way to collate and organise media folders from various locations. Windows 8 continued to utilise them, but in Windows 8.1 they suddenly disappeared.

The reasons why libraries were removed aren’t entirely clear. Perhaps Microsoft thought they had outlived their purpose, perhaps they wanted to clean up the File Explorer screen, or maybe they thought they simply weren’t utilised in the way they were intended.

Luckily, if you used libraries and found them to be an effective way to organise your media, they can easily be restored. All you need to do is open your File Explorer, click the ‘View’ tab at the top of the screen, click on ‘Navigation pane’, and the select ‘Show libraries’. They will now be returned to your main File Explorer screen, just as in previous editions.


Precautions to Take Before Upgrading

We have already published an article offering an in-depth analysis of some of the precautions you should take in order to safely upgrade to Windows 8.1 How To Safely Upgrade To Windows 8.1 Are horror stories of how Windows 8.1 upgrades went horribly wrong keeping you from upgrading yourself? If you are longing to try Windows 8.1, you can now learn from other people's lessons and upgrade safely! Read More . To summarise, you should make sure all your software and hardware is compatible with the update, make backups of all your important data (some people reported that the update deleted their personal hidden files), create a system image which can be used to quickly and easily restore your machine if something goes wrong, and ideally conduct a clean install rather than an update.

Any More Problems?

What other problems have you experienced? Have you successfully installed Windows 8.1 Update 1? Has Windows 8 won you over or do you still find it a frustrating user experience? Let us know in the comments below.

Related topics: Software Updater, Windows 8.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

Whatsapp Pinterest

Leave a Reply

Your email address will not be published. Required fields are marked *

  1. Sa'ad
    June 22, 2018 at 9:57 am

    What are the possible causes of some other application to run on windows 8. It use to display the result below:
    This app can't run on your PC
    To find a version for your PC, check with the software publisher

  2. jams
    December 21, 2016 at 4:30 pm

    i am not able to play my online games from windows store they start but stop after cpl seconds i wonder if its a account problem as i made a new user and downloaded same game and it worked fine but anytime i try with main account they fail to launch have tried to delete and reinstall game no good please hep

  3. vikram
    September 27, 2016 at 8:24 am

    after installation of Windows 8.1, I am facing active window screen flickering issue
    Please suggest on this issue.

  4. Janie
    September 16, 2016 at 12:49 am

    All of a sudden my Surface has no Mail, People, Facebook or Skype on the front page, nor are they in the App Store. Why?? And where have they gone. I have a surface 2 running 8.1

    August 15, 2016 at 1:33 am

    Active window becomes inactive randomly.

  6. Joy goodwin
    January 15, 2016 at 9:53 pm

    I would love to try your solution for getting on the internet but I am even unable to get to my control panel

  7. Anonymous
    June 28, 2015 at 2:55 pm

    I have a Sony Vaio laptop installed with Windows 8. My library folders (Documents / Music / Pictures / Videos) do not open and no error message is given - the screen just flashes and returns to the desktop. I've uninstalled the antivirus software & rebooted, but the folders still do not open. How do I fix this?

  8. sam
    May 24, 2015 at 3:31 pm

    So I went on yesterday to get Microsoft Office essentials free security protection. Worrisome since my computer has been really buggy lately.The screen then informed me I already have 8.0 I can opt for and update to 8.1. I pressed download and after a while it said it was unable to update. Well I went ahead typing a paper for school. Until after midnight it said my 8.1 update will be starting momentarily. I finished up some work for the night and saved my work. This morning I saw the update was all complete. I turned on my laptop as usual. It went straight to desktop view. I attempted to access word. But it wouldn't let me. The wheel just kept spinning and the screen was looking like it was advancing to just go back to the same screen. I then tried the Internet, same thing. I went to an old document to open my word document I was working on. I was able to type and save. I went back to the desktop menu to launch the Internet so I can send the document to my professor. Same issue as before. I have restarted the computer many times same issue. Now no access to anything. Pressing ctrl alt delete works but that's not what I need. Does anyone have any experience with this issue? Does anyone know what button combination code can get me access to documents and the Internet? Please help. It's my final paper.

  9. Glenda Dowell
    May 8, 2015 at 2:56 am

    My husband upgraded his no 2000 Notebook from 8.0 to 8.1, when system boots up the screen continuously glades off and on and nothing responds. Can not get it to restore. Notebook is useless. What can be done?

  10. Erik
    April 21, 2015 at 6:45 am

    windows will not show up other accounts i tryed to make in windows 8 (and 8.1) i even tryed to hover ober my DP in windows mode still see no profiles i have set up, also i actavted the guest account opt. and it dont even show up anywhere..

  11. Akbar
    March 24, 2015 at 2:35 pm

    I had windows 8 same probIem and after updating to 8.1 same problem : i have an internet problem that UI apps and software installers and some system tools cant acess internet and report there is no internet connection which is a huge issue with system tools usually the system tools work normally but not some times which say no internet again and again some times non of the programs can acess internet then i would have to restart.One thing i found extremly weird that most apps still update their tiles with the latest topics.Which got me entirely confused and the mail app only showed the G-mail E-mails not live E-mails now i dont have the G-mail account any more.I think it might have happened because of Oracle Virtual Box which caused error code 10 on one of my wifi adapter which i reinstalled.

  12. marcy
    March 23, 2015 at 4:21 am

    i am having trouble trying to download my photos from my note 4. it recognizes my phone but tells me it cant download my photos due to unauthorized access. I downloaded picassa thinking it may solve the problem but I get the same answer. I checked my firewall and the programs are not blocked.. help please :)

  13. Spreen
    March 18, 2015 at 3:00 am

    My internet keeps saying "Unable to connect to network". I've already tried two things. Somebody please help!

  14. Frank Reyes
    March 17, 2015 at 3:39 am

    My wife uses Windows 8.1 and sometimes when she clicks on a link, pic, or anything related, multiple windows open up and she can't click on the original page. Not a single link works. We shutdown the computer to "reset" it and it works fine. But it is really annoying having to restart the computer to correct this issue each and every time. Please help.

  15. Kayla
    March 14, 2015 at 9:16 pm

    I try to download an app, but it will load for 5 hours saying 0% completed

  16. Rhianna
    March 4, 2015 at 8:25 pm

    I REALLY need help in solving this issue that I caused for myself.
    I accidentally deleted the Mouse and other Pointers etc...file in Device Manager
    and I do not know how to get it back on.

  17. colin tebble
    March 2, 2015 at 1:54 am

    can anyone help me with an issue... have just purchased a new dell laptop windows 8.1 i can log into everything except facebook , have reset it back to factory settings 6 times and still can't login,, popups say i have to upgrade my flash player but all the techs i have spoke to say it is already built into windows 8.1 through google chrome and don't have to upgrde... have 2 other computers in the house and i can log into facebook not a problem.. so is this a facebook issue.

  18. Priya
    March 1, 2015 at 2:37 pm

    i have found one small issue in windows 7. where to report it.?

  19. Salehin Khan
    February 26, 2015 at 5:27 am

    In my windows 8.1 windows store apps doesn't open.

    • Akbar
      March 24, 2015 at 2:38 pm

      I don't know

  20. Salehin Khan
    February 26, 2015 at 4:48 am

    When I turn on the PC an option pops out to choose how to open this file(I don't know which file it is). My computer is Windows 8.1 x64

  21. Rhean
    February 25, 2015 at 10:05 am

    My computer (Windows 7 Ultimate) can't open nor view the files I've saved except for the files in the local Disk D and it also says that the files that I'll save will no be viewed .

  22. Pragya
    February 25, 2015 at 6:07 am

    I can not login to my window account. After entering password it take back to lock screen.
    I can not even open it in safe mode. Please suggest what could be done?
    HP Window8

    • Rob Routledge
      February 25, 2015 at 2:53 pm

      Have you selected the correct sign-in option?

  23. Rendra
    February 24, 2015 at 5:52 am

    I have serious problems here, every time I do right click any application and try to run apps as administrator, the windows was crashed

    • Akbar
      March 24, 2015 at 2:40 pm

      Are you an administrator? and which windows is it? Windows does not crash unless a problem or really old windows older than XP.Did you delete any system files by any chance?or do you have viruses?

  24. Cristal
    February 24, 2015 at 1:09 am

    My HP sleekbook with Windows 8.1 is completely freezing up. Touchpad doesn't work, cursor disappears. Control, alt, delete doesn't even work. Help please!!!

  25. north
    February 19, 2015 at 11:08 pm

    my laptop has 8.1 and it wont let me connect to my gmail account. i put in the pasword and it tells me its wrong. i know its not wrong. what can i do?

    • Rob Routledge
      February 25, 2015 at 2:54 pm

      Is this via webmail or via an application?
      Try a password reset

  26. Angie
    February 18, 2015 at 8:24 pm

    So the DNS thing didnt work for me. For the past 4 months, my laptop suddenly doesnt want to connect the internet on anything on my desktop, but the apps connect just fine to the internet. Now I have to use UC browser app for the internet. If I try to use chrome or log into Steam on the desktop no go.

    • Rob Routledge
      February 25, 2015 at 2:52 pm

      Try OpenDNS

  27. Teri
    February 14, 2015 at 2:29 am

    I have a HP printer, using Windows 8.1 and now somehow the printer is only printer in grayscale and also receive message that says it can only print from apps. How can I change it, so it prints from everywhere and in color. I think my husband changed to use in apps and neither one of us can figure out how to change it back. HELP!

  28. Kevin Freels
    February 6, 2015 at 11:18 am

    Well, This just happened out of the blue. I tried to open My Computer, myuser file, My Documents, etc. They all worked fine for a week. Now suddenly the screen just flashes blue and reloads my desktop. I can't even open File explorer. I get the same exact thing. But opening any of these inside another app dialog box works fine. Just not off the desktop. Any ideas?

  29. andre
    February 2, 2015 at 7:59 am

    Hi. Ya i have aproblem. My disc memory keepa getting blasted by my system and service host local system(15) is there any way to fix this? Im using windows 8. Since my computer hard drive had a data error blue screen and i had to resfresh everything

  30. Aayaha
    January 30, 2015 at 5:12 am

    After i upgraded to windows 8.1, the regular problem i have been facing is that the screen goes out, it doesnt blackout but the display is ridiculous and only when i connect with the charger the display remains normal. Another problem is that my inbuilt webcam is not detected. Earlier it used to fine with webcam but later after few days it went undetectable sometimes and sometimes it worked fine but now its totally undetectable. Anybody could please help.

    • Rob Routledge
      February 25, 2015 at 2:56 pm

      Does the display go dim (I assume this what you mean) after a preset time?
      Review the plan settings in power options, lengthen the timers for 'on battery' if required

  31. Flo
    January 26, 2015 at 12:15 pm

    Thanks for this article. I'm having a problem with connecting to my WiFi that unfortunately isn't fixed by your suggestion. Sorry for asking here but as you mentioned a similar problem I thought I'd try my luck! Any advice would be great!

    It connects most of the time but occasionally (most often when turned off) it loses connection (none of the other devices in the house are affected). I then am unable to reconnect - it detects the WiFi but says 'some information has changed since the last time you connected', then prompts me to enter the security key. But, it then DOESN'T ACCEPT the security key, and says it's incorrect.

    The only way I can temporarily fix this is by restarting the modem - once it's been rebooted it accepts the security key and allows me to connect. Unfortunately that's not very helpful as several in the house work from home and can't have the WiFi being restarted all the time! Any ideas for what I can do?

    • Rob Routledge
      February 25, 2015 at 2:58 pm

      Does the router and your laptop/PC support WPS, if so then use that instead to connect

  32. C Lanius
    January 26, 2015 at 1:24 am

    Please help. It's clear you all know your stuff. I have an HP that a week ago the wifi just disappeared. It's not in the device manager, nothing. I've been told by a techie friend that he thinks some file is getting re-named, but he doesn't remember which file. I'd be ever so grateful. If you google hp wifi disappeared, you see lots of people with the same problem, but so far I haven't been able to find a real fix. I don't want to do a restore because it will just happen again. I'd appreciate the help.

  33. J Bassett
    January 25, 2015 at 6:27 pm

    Hi I just upgraded to windows 8.1 a couple of days ago, i have a few concerns.
    1) memory usage: I am not sure if it was like this in windows 7, I never had issues with memory or a sluggish operating system. I have 8 GB of ram and I am running nearly 20% by just watching Hulu or Netflix.
    2)System lag: The memory usage brings me to system lag issues. While in windows 7, my computer has never been laggy, I am not talking about network lag, the system lags when just opening up say my pc. I have changed setting to use best for performance, but the lag is still noticeable.
    3) Windows Apps: Going back to the memory issue, this goes to network issues. While looking through my task manager, apps that I am not using such as the Store is taking up 1.3 mb of network bandwidth. What is even worse is that I turned off that specific app, but it still appears in my task manager with 1.3-1.4% MB.
    4) Mouse pointer: This issue just happened to me, I am on split monitor. While in Internet Explorer my mouse image changed and i think it got stuck somewhere in the process of changing. It looked like it was broken in half. This issue was fixed by rebooting, but is still likely to happen again.

  34. paula
    January 22, 2015 at 1:03 am

    I am an independent tax preparer and my system suddenly stopped connecting to the internet tonight. Thank god for this post! I did the fix and I am back in business. Thank you for all you do. I am extremely grateful for your input!

  35. Anonymous
    January 20, 2015 at 10:06 am

    Can any help me, i am using windows 8 on my dell laptop, everything else is fine except for the internet connection, i am using a USB modem for internet connection after installing it i tried to connect it but a large menu appeared which barely fit my screen And i cannot serve the net, i checked the screen resolution but it was fine, what should i do pliz help

  36. Dena
    January 16, 2015 at 6:12 am

    I have more than 15,000 photos and I am not even sure how many subfolders. My problem is I want to change all the photos size in the subfolders. They are all thumbnails and I can barely see them. I can change the size one folder at a time and I was hoping that there is a way to change all the pictures in the subfolders at the same time. Thank you

    • Rob Routledge
      February 25, 2015 at 2:51 pm

      Try ACDSEE as it has batch functions

  37. Jennifer
    January 14, 2015 at 2:16 pm

    I have tried EVERYTHING and still can not get wifi on my brand new/ HP Desktop. ... any suggestions?

    • PEB
      January 15, 2015 at 4:48 am

      A myriad of potential reasons here Jennifer. You have to give us some more information. It could be your wifi router - for example can you connect to the internet using a smart phone or another computer?

  38. Naman
    January 11, 2015 at 12:08 pm

    hi i use to connect my laptop with my windows phone hotspot to access internet .
    Firstly it gets connected but after 4-5 minutes it is disconnected and says to re-enter security key of hotspot as some information has been changed since the last time you connect to this network . when i re-enter the same key that i previesly entered then it connects and after sone time this happens again. I am using windows 8.1 pro.
    please provide solution of this annoying problem.

  39. Mateusz
    January 4, 2015 at 6:50 pm

    hi i have 2 problems the first is that after each new windows 8.1 update my pc gets slower and now after having it for four months it acts like an 5 year old even with the most newest components and basically it crashes everytime my headphones from the year move a tiny bit and I dont know why but a crash occurs and the whole system freezes and I have to restart it from the power button and happens a lot daily and I have it 3 times per day and the other problem is that there is no front panel detection from it and can please my ihave an answer fast to resolve the problem

  40. Wa3gin
    December 28, 2014 at 4:02 am

    Using 8.1. When there is an active Skype connection screensaver will not activate. I prefer to have the screensaver active during long conversations.
    Thank You

  41. Aaron
    December 26, 2014 at 6:12 pm

    Everytime i download a .exe file for installing a plugin or new program ... i download it succesfully and click on it, but it never opens and runs. In the task manager its running as a background process. Even if i leave it running, nothing ever happens.

  42. fred
    December 24, 2014 at 9:44 am

    every time i switch on my pc it appears in the wrong format(too big)i have to restart and it corrects itself,how can i rectify this so it starts correctly in the beggining..

  43. pranesh
    December 22, 2014 at 11:21 am

    after updating to 8.1 .system boots for long time like 5-10 mins.

    • Akbar
      March 24, 2015 at 2:44 pm

      Virus or Filled boot folder or Slow CPU Low on Ram and Low Hard Disk Space Left

  44. need answer
    December 21, 2014 at 2:44 pm

    i have problem here.....some files cannot be open i my laptop said that its not accessible....what can i do???

    • Akbar
      March 24, 2015 at 2:45 pm

      System Files?

  45. Brady
    December 20, 2014 at 12:54 am

    There are certain links that I click, either in programs or on the internet that take me to my file folder on my pc instead of the intended location. For instance, using Optimizer Pro, if I click the link for "Register Now" it takes my to my file folder where Optimizer resides, rather than to the web page to register. Can anyone help? Using Windows 8.1

  46. Uthpala
    December 16, 2014 at 4:55 pm

    in my laptop,screen resolution option is not working .cant change it and all texts ,images seems to be stretchedWhat can I do for that.

  47. Mary
    December 14, 2014 at 2:48 pm

    I hate that when I hover over something with the mouse it clicks it. How do I turn that off?

    • Akbar
      March 24, 2015 at 2:47 pm

      It does not click on hovering.Can be caused by an installed program , or mouse problem if it is a touch pad it might be the hard ware or driver problem OR JUST YOUR FINGER.

  48. don
    December 13, 2014 at 12:09 pm

    I just upgraded to 8.1 & now my wifi button (f12)
    Won't toggle.

    • Akbar
      March 24, 2015 at 2:51 pm

      It happens . You need new updated versions of drivers or programs provided by the device
      company for example if Dell's website offers impotant drivers for the system or driver packs install them or companies also provide programs for installing missing drivers or updating them built in if you have such thing use it.I know you are thinking this was not helpful....

  49. joe
    December 9, 2014 at 5:51 pm

    on windows 8.1 ---when I try to open the camera tile --it wants me to sign up for windows essentials with a charge --on windows 8.0 it was free ---joe

    • Akbar
      March 24, 2015 at 2:52 pm

      You could get a new program for the camera from the store there are plenty

  50. joe
    December 9, 2014 at 2:08 pm

    when I went to windows 8.1--every time I try to open the camera tile --it wants me to pay of windows essentials to open ---no charge was on windows 8.0----why????? joe

  51. Milagros Beri
    October 27, 2014 at 11:52 am

    Hi, I tried to fix my broken internet connection like you showed but it's till broken. Do you know what else could I do?

  52. ThanhThan
    October 14, 2014 at 1:22 am

    Hi Deniel. Can you help me? :(
    When open application such as google chrome, classic media player ... on window 8.1 are error has stopped working.

  53. brian
    May 15, 2014 at 1:46 am

    my pictures library is down do I fix that the same way my media libraries cause when I click on pictures it says something like 'ms-pictures library is not working' or something like that and i don't know what to do

  54. John Clark, Sr.
    May 11, 2014 at 8:13 pm

    Apparently, MSoft has joined GM in the U.S.A. corporate " We're TOO big to care" Club. When support for XP ended, I made the arduous and perilous journey toward and eventually to Windows 8.1. Now ONE of the most important feature, to me at least, has disappeared and everything the MS Community at large and MS itself tells me to do to regain the use of my Large Screen External Monitor HAS NOT WORKED!!! Has anyone out there solved this problem yet?????

  55. Ron
    May 9, 2014 at 1:02 am

    thanks for the tips. Re the Win8 charms. I made the mistake of installing the "MS Mouse and Keyboard Center" driver. It completely replaced the "Device Settings" tab and there is no settings button.

    Do I have to uninstall the MS driver to make this change?

  56. Ahmet Ozkaya
    May 8, 2014 at 4:47 pm

    I lost sleep and screen brightness options on my HP sleekbook DM 14 laptop after one of 8.1 minor update which is published around early April. I downloaded VGA drivers and removed old drivers and installed again and again, but my VGA driver shows yellow exclamation mark on device manager.
    Thanks in advance

  57. Sanne
    May 8, 2014 at 3:42 am

    W8.1 has reversed my " key and my @ key. When I installed W8.1 I went to type my email address and the @ key served me up with the " instead. I put my issue on FB and my niece said her boyfriends W8.1 did the exact same thing.....How do we fix this?

    • Keith Morris
      December 21, 2014 at 4:58 pm

      Try looking at your region settings in control panel. I think it is a difference between UK and US keyboard layouts.

  58. Andrew Gulak
    May 8, 2014 at 1:04 am

    A weird problem I ended up with was Win 8.1 just turning a partition on a 4 tb hdd into unallocated space during setup. Didn't do it to anything but the ONE partition I would have preferred it not to.

  59. Atlantean
    May 7, 2014 at 8:35 am

    The Internet Fix is excellent - Thanks so much!

  60. Rick McClenthen
    May 6, 2014 at 4:54 pm

    The other problem I have experienced is with WiFi dropping off completely. Often when that happens, it can not locate any access point/router, until restarting the computer or running diagostics on the connection to fix the problem.
    Some have found that using a USB WiFI adapter, instead of the one built into the laptop eliminates the problem.

    Others, have been sucessful with unchecking the option allowing the computer to power off the WiFi adapter to conserve power in the Device Manager. From what I have read, I think this works for about 50% of those with this problem. I fail to understand how this would resolve the problem as the device should not be powered off if is in use.

    I have experienced this problem on one laptop that I upgraded from Windows 7. I lost the WiFi so often,about once every 10 minutes at its worst, I just gave up and went back to Windows 7. I have also experienced the problem on a brand new laptop, with Window 8 right out of the box. That laptop seems to have gotten better since the latest Windows 8.1 updates...we'll see if the problem comes back...

  61. Rick McClenthen
    May 6, 2014 at 4:35 pm

    So using Google Public DNS ( and solves Internet issues? At least it could be stated to use a static DNS server, but to steer everyone one toward Google Public DNS sounds suspicious to me.

    Will the same results be achieved with OpenDNS?

    The other thing I don't like about the way the work around/solution is that it does not explain the non-techie that they are using Google resources.

  62. Pedro
    May 6, 2014 at 9:21 am

    I dont have acess to store. Click on store and pass all the time loading and dont pass this

  63. Angi G
    May 6, 2014 at 1:59 am

    Well, I have a whole other issue that I haven't found an answer for. When I hover over things in the taskbar, it provides me with a thumbnail and then if I bring my cursor down (without clicking) and hover over the thumbnail, then all the other windows of the other things I have open will disappear except for what I'm hovering over. It will then stick like that. The only way to get out of it is to manually click on the windows key making the start screen come up and then I click the desktop tile to go back. It's really weird and sometimes frustrating because I think my computer has froze when it's really just that quirky thing happening. You should know that I am using DisplayFusion's taskbar on my second monitor (because I like being able to pin programs to start ONLY on that monitor), but it happens even when I have it off and do the same thing on my primary monitor. Anyone have any ideas about it?

  64. seattlecosmo
    May 6, 2014 at 1:42 am

    My wireless HP printer is no longer a recognized USB device. When I plugged it in to set it up with my computer, it gave me the error message "USB device not recognized. ". Proble is, ai need to synch it with the USB cable to complete the installation. Anyone have any solutions?

    • Bruce E
      May 7, 2014 at 1:49 pm

      You don't need to use USB to set up HP wireless printers. If you have already set it up on the wireless network, you just load the HP-supplied drivers and the installer will ask you if the printer is already available on the wireless network. If it is, you may need to print it's configuration page to get the IP address if the installer doesn't automatically find it and tell the installer what the IP is and it will do the rest.

      If you insist on using USB to complete the setup, you need to install the HP drivers on the system BEFORE connecting the USB cable (or keep the printer off) until you are told to connect the printer to the computer. If Windows has tried to figure out what is sitting at the other end of the cable and tried to install drivers for it, you may end up needing to remove them before installing the HP drivers.

    • Daniel Price
      May 16, 2014 at 6:00 pm

      Try looking in MUO Answers...


    • Jon Dough
      January 20, 2015 at 6:44 am

      Good luck with that..... I am fighting the "USB device not recognized" and have done about everything possible, including installing another usb card! Everything was OK until one day the computer no longer recognized my wireless keyboard or mouse. Past that point everything that I unplugged and plugged back in to a USB port was not recognized, even though it had worked fine before. Apparently something I did fixed Windows because I can plug in something that I haven't used before and it will work, on any port, new card or motherboard. However, that means I have lost: a large external hard drive, works on my other computers but NOT the Windows 8.1 machine, which I used to sync my ipod (that no longer works with Windoze), my nice wireless keyboard and mouse, and the usb hub in the front of my computer!
      Any ideas? I would like to have my Ipod server back again!

  65. Bob E
    May 5, 2014 at 11:48 pm

    On the subject of libraries:
    For those of us that used libraries as a way to group quick-access folders by type, this is a right pain but I believe the reason MS hid them by default is to wean us off them because they've started using them for something else. If you use the built-in (near-) real-time backup tool, you'll see why. It backs up everything in your Documents, Desktop and Library folders. This caused a number of problems where users had added folders to libraries that are, for example, on another PC or a server. It also means that you have to be careful what you put in the original library folders - if you don't want/need to back up whats in there, you're wasting backup drive space.
    The better solution (than the one recommended above) is to use favorite folders instead. It's not quite so flexible but it does make the backup system very simple and effective. And free! So nobody has an excuse anymore.
    Thanks for the article. Keep up the good work!

    • Daniel Price
      May 16, 2014 at 5:59 pm

      Good spot Bob - and great tip!

  66. MIke P
    May 5, 2014 at 7:30 pm

    You can't fix something that is fundamentally broke. No matter how many patches they issue for Win 8 the fact still remains they completely screwed up on the UI on this version. Maybe Win 9 they will get it right, but this version is a lost cause.

    • Daniel Price
      May 16, 2014 at 5:59 pm

      It's a matter of opinion. For me, Win8 is easily the best OS on the market today, and MS's best effort to date...

  67. Dana James B
    May 5, 2014 at 5:54 pm

    What about the black screen sleep that your device will not wake up from? Hibernation disabled, touching a key, mouse or the sleep button will not wakeup the device, you have to power down to resolve.

    • Daniel Price
      May 16, 2014 at 5:58 pm

      Hi Dana,

      That's another new one to me. Try looking in MUO Answers...


  68. Roy Heath
    May 5, 2014 at 2:51 pm

    The problem that I've had since updating is that when I shut down the PC starts up again I'm on my second fix for this and I won't be sure whether this as worked until I shut down again but suggestions of how to resolve this would be welcome.

  69. Joel
    May 3, 2014 at 2:56 pm

    Can any one help?.... I Recently bought a "Squido" 4 port usb hub. Tried to plug it into my Win 8 laptop, and it wont work. I can plug it into another laptop and it works fine, but I dont know if there maybe some drivers missing- tried looking on the Squido site and no drivers there... any way any help would be appreciated.

    • Daniel Price
      May 16, 2014 at 5:56 pm

      Hi Joel, try posting in MUO Answers - you'll probably get a better response there.

  70. anagrammar
    May 2, 2014 at 11:32 pm

    What about the lack of an option to change active title bar text? If you want a dark taskbar it automatically changes the titlebar dark as well, which is foolish to begin with. Unlike previous versions of Windows there is no option to change title text color so you wind up with black text on black background. No text shadow, no nothing. I refuse to "hack" Windows for such a trivial matter, but not being able to read the title makes me hate Microsoft a little more each time.

    • Daniel Price
      May 16, 2014 at 5:55 pm

      Hmmm, I've not noticed that - I stick to the traditional blue. I can see that's clearly an oversight on MS's behalf though.

  71. Mustafa syed
    May 2, 2014 at 7:41 pm

    Recently when I upgraded from won 8 to 8.1 all my metro apps cannot access the Internet anymore although my desktop apps can access the net .also there is a caution icon displayed on thr network symbol even though when im able to access the Internet .Games like gta 4 have become sluggish with drop in frame rate .the would work great in win 8 but after the update they have become sluggish .I searched many forums on the Internet including the Microsoft Windows 8 forum but none of the solutions worked finally with reluctance took the step to refresh my system to the default win 8 and my problems were solved but im afraid if I upgrade to win 8.1 again I might face the same problems

    • Daniel Price
      May 16, 2014 at 5:54 pm

      Odd problem - try posting on MUO Answers, someone there can probably help...

    • Akbar
      March 24, 2015 at 2:54 pm

      Won 8?
      You won 8 what?

  72. vala
    May 2, 2014 at 6:55 pm

    After the spring update from time to time the on screen start button freezes if u use a mouse to click on it. And if you try to open the charms bar with a mouse it wont open. you cannot pull down the modern apps using a mouse.

    • Daniel Price
      May 16, 2014 at 5:53 pm

      You can enable / disable those features in the settings menu.

    • Vala
      May 16, 2014 at 6:32 pm

      How? It's not a feature its a bug and restarting the explorer.exe fixes the issue.

  73. Paul B
    May 2, 2014 at 5:57 pm

    You shouldnt be using googles DNS. They even mention it on their site. It'll be slower and less consistent than your local ISP dns servers.

    • Daniel Price
      May 16, 2014 at 5:53 pm

      Fair point. It was just a tip passed on from another user.

  74. epiquestions
    May 2, 2014 at 4:49 pm

    Might wanna state that the preferred DNS you are suggesting is the Google DNS. It is not just some random number. There are a couple of alternative DNS servers if you don't want to use google, or your router's DNS (effectively your ISPs DNS server). OpenDNS and Comodo DNS are good alternatives.

    Anyway, DNS servers are used to translate web address to it's corresponding IP address (ie is to be able to connect to the website you are trying to view.

    • HansMassage
      May 8, 2014 at 5:01 am

      The update that happened when I booted today will not allow Google chrome to find a DNS proxy server. I switched to explorer and was able to go on line. Is there a Microsoft conspiracy against Google.

  75. Badsha Farhad
    May 2, 2014 at 4:15 pm

    I have another problem. I am using windows 8.1. After starting my computer when I tried to open Skype with username and Password on my PC, It says you are already logged in. After reinstall it shows the same problem. I have another PC of windows 7. It is 100% ok about Skype so what is the problem of windows 8.1.

    Can anyone give me any solution.

    • Ala J
      May 2, 2014 at 11:02 pm

      simple make sure that the email address u used with windows is the same one u use fort skype

    • Chandu
      May 6, 2014 at 8:58 am

      you can download windows 7 version of skype (say from and use it. It would work, thats what I did for my sister's laptop.

    • Bruce E
      May 7, 2014 at 1:39 pm

      If you are logging into Windows 8/8.1 with a Microsoft account, opening Skype will already have you logged in with that account as well. it is the same thing if you open OneDrive or any other Microsoft property where you have previously used that Microsoft account.

      This is the same type of behavior with Google accounts. If you log into Google+, then open up GMail or YouTube, you will already be logged in. There is no need to log into each property separately.

    • Daniel Price
      May 16, 2014 at 5:52 pm

      If you have the Skype modern app installed try deleting it.

    • Stephan
      October 25, 2014 at 2:45 pm

      I had the current version of Skype desktop installed, but it wasn't working after updating to Windows 8.1. I completely uninstalled Skype and reinstalled it, and then Skype started working.