6 Common Windows Upgrade Issues & How to Fix Them

Akshata Shanbhag 29-11-2015

Windows has some great features, but like any operating system, it brings its share of issues with every new version.


Windows upgrades are tricky business. It’s tough to predict how your PC will behave after it has gone through one. We can’t guarantee that these upgrades will change your Windows experience for the better, but we can help you make the best of them.

The Windows 10 November update How to Upgrade to Windows 10 Version 1511 Now Can't seem to install the Windows 10 Fall Update? It wouldn't be the Microsoft we know and love, if there wasn't some kind of screw-up along the line. Let us help! Read More — aka Threshold 2 (TH2) or Version 1115 — got here in early November 2015. Contrary to popular belief, Microsoft has not pulled it, but had to fix settings changes and meanwhile has been rolling it out slowly.

With Version 1155 as the backdrop, let’s take a look at some common issues that surface for many users with every Windows upgrade. We’ll also discuss a few fixes available for them.

Note: An upgrade is different from an update. An update modifies existing features and files in a program. An upgrade adds new features and replaces existing system files with new ones. It usually makes significant changes to your PC.


Microsoft is referring to the November release as an update. But it’s actually an upgrade that replaces your Windows 10 installation with a newer version, specifically Version 1511, or Build 10586.

The Installer Hangs

The Windows installer can appear to get stuck at various points. Usually it’s just taking time to copy files or download them over a slow network. If you leave it alone and check back later, the installer would have proceeded to the next step.

Even if the installer is stuck for hours, it pays to be patient and let the upgrade continue overnight. Otherwise, you’ll have to start over and that just means more waiting time.



If the installer hasn’t responded even after letting the upgrade continue overnight, it is stuck and you need to take action to nudge it along.

For example, in the case of the November update, several users have reported a couple of common points at which the installer stops responding:

25% – The solution is to unplug any DVD or Blu-ray drive connected to the system and restart the upgrade.

44% – Removing the SD card before installation solves this problem. You can reinsert it after you have completed the upgrade. If you’re using the SD Card for the upgrade, switch to a bootable USB created using the Windows Media Creation Tool.


As a general rule, it’s best to keep all peripherals disconnected during the upgrade. Once the upgrade is complete you can reconnect them and find appropriate drivers for them. You can also use Windows Update to find the latest device drivers before you upgrade.

Some Features/Customizations Have Vanished

Windows 10 users who went ahead with the November update have reported that Microsoft has managed to sneak in yet another nasty surprise. During the upgrade, it uninstalls various programs without so much as a warning. What’s more, it even replaces your favorite programs with Microsoft tools as the system defaults.

Sure, you can fix these two problems, but you shouldn’t have to, and Microsoft belatedly agrees:


Recently we learned of an issue that could have impacted an extremely small number of people who had already installed Windows 10 and applied the November update (Version 1511). When the November update was installed, a few settings preferences may have inadvertently not been retained for advertising ID, Background apps, SmartScreen Filter, and Sync with devices. This issue has been fixed in the update that accompanies KB3120677.

~ via Microsoft Support

This is not the first time Microsoft has let users down or tampered with an excellent feature 7 Windows 8 Niggles Resolved Windows 8 has a number of features that can be annoying to experienced users of the traditional Windows desktop. From adding a Start menu to disabling the bulky ribbon, noisy live tiles, and unnecessary lock... Read More . All we can say here is that you’re dealing with Microsoft. Act accordingly. Expect them to use underhanded tactics and/or leave at least a few things messed up. Be sure to recheck your privacy settings after you upgrade 5 Settings You Must Check After Windows 10 Fall Update With every upgrade, Windows 10 introduces new options, changes user settings, and pushes its default apps. We show you how to revert the changes from the November Upgrade back to your own preferences. Read More .


The System Is Unstable

Are you experiencing post-upgrade glitches like Wi-Fi failure, system crashes 7 Warning Signs Your Computer Is Going to Crash (And What to Do) Computer crashes can occur without warning. Look out for these warning signs and follow these tips on what to do. Read More , or a malfunctioning printer? In such cases, the culprit is almost always an incompatible driver.

Ensure that the hardware that isn’t working has up-to-date drivers How to Find & Replace Outdated Windows Drivers Your drivers might be outdated and need updating, but how are you to know? Here's what you need to know and how to go about it. Read More . You can download the latest ones from the vendor website. If the drivers are already up to date, try uninstalling and reinstalling them.

If the device malfunction persists, here’s what you can do. Run a Belarc Advisor test Did You Get The PC You Ordered? Find Out With These System Information Tools [Windows] Have you recently purchased a PC? If yes, was it customized? By customized, I mean assembled by a local computer shop, or even just by someone you know who builds and sells computers. If you... Read More to get the make and model number of that piece of hardware. Use that information to search for solutions on the web and to consult the experts at the MakeUseOf.

Want to make the process of updating drivers stress free? Install an all-in-one driver updater like IOBit Driver Booster.


System Performance Is Pathetic

If you’re having problems with poor PC performance even before the upgrade, the post-upgrade scenario won’t be any more promising. That’s why you should focus on giving Windows a performance boost 100% Disk Usage in Windows 10 Fixed With 15 Tricks Got 100% disk usage in Windows 10? Here are several potential fixes! One is bound to help you fix this vexing Windows issue. Read More before upgrading. For starters, recover disk space Need A Disk Cleanup? Visualize What Takes Up Space On Your Windows PC Oh the pressure when you run out of disk space. What to delete? The fastest way to locate junk files is to use a tool that helps you visualize your system's file structure. Read More  and defragment your hard drive.

While you’re at it, look for and remove malware 10 Steps To Take When You Discover Malware On Your Computer We would like to think that the Internet is a safe place to spend our time (cough), but we all know there are risks around every corner. Email, social media, malicious websites that have worked... Read More from your computer. This won’t necessarily improve your system’s performance, because malware slowing down your computer is a common myth 10 Common Computer Myths You Need To Stop Believing Today we're going to set the record straight on 10 of the most prevalent computer myths still in existence. Read More . But you should still aim for a clean, safe PC to keep your data protected.

Note: Skip the defragmentation bit if your PC has an SSD.


Once your computer is in better shape than before, you can opt for an upgrade, after backing up your data of course. Go for a clean install if you suspect continued malware infections.

Performance issues can crop up after the upgrade regardless of precautionary measures. For example, users have reported issues like 100% CPU usage, slow boot processes, and choppy videos post the November update. In such cases, you might have to adopt a trial-and-error method to fix the problem.

Begin with this classic piece of technical advice: reboot your computer Why Does Rebooting Your Computer Fix So Many Issues? "Have you tried rebooting?" It's technical advice that gets thrown around a lot, but there's a reason: it works. Not just for PCs, but a wide range of devices. We explain why. Read More . The number of issues that this step can fix will surprise you.

If you haven’t updated the audio and video drivers, do so now. In many cases, this simple tweak can bring a laggy system back to normal.

Are you running a special, location-specific edition of Windows, such as Windows N or Windows KN? If yes, a broken Media Feature Pack could be causing the lag. Updating the pack to the latest version — the November 2015 version at the time of writing this — should resolve the issue.

If your computer’s fans are functioning at full speed, even when you don’t have any programs running, read our guide on fixing high CPU usage How to Fix High CPU Usage in Windows Does your PC suffer from high CPU usage up to 100%? Here's how to fix high CPU usage in Windows 10. Read More .

Ready to give up and contact tech support? Keep your PC’s serial number handy Need Your PC's Serial Number? Here’s a Quick Way to Find It Here's the quickest and easiest way to find your PC's serial number. It beats crawling under your table and digging through hardware! Read More .

You Don’t Know what Went Wrong, but “Something Happened”

If you encounter the “Something happened” error message, you’ll wonder why Microsoft even bothered to put it there.

With a vague message like that, you’ll again have to fall back on a trial-and-error approach get to the root of the problem. Here are a few reasons you might see this ambiguous message during an upgrade:

1. The Language Settings and Locale on your computer are different from the ones in the Windows Setup files.

Fix: Go to Control Panel > Clock, Language, and Region > Change Location and switch to the Administrative tab. Then click on Change system locale…, set English (United States) as the current system locale, and hit OK.

Next, click Copy settings… and on the next screen, check the boxes next to Welcome screen and system accounts and New user accounts. Hit OK to apply the change and then exit the Region dialog. Now restart the system and run the upgrade tool again.


2. You haven’t run the Media Creation Tool as an administrator.

Fix: Rerun the Media Creation Tool executable by choosing Run as Administrator from its right-click menu.

3. Your antivirus program could be blocking the download of the files required for the upgrade.

Fix: Disable your antivirus program till you finish the upgrade.

You’re Getting Indecipherable Error Codes

Several errors that you might come across while upgrading will come with error codes and descriptions that don’t mean a thing to you. Don’t despair though. You can search for the error codes on the web to figure out what they mean, what’s causing them, and how to fix them. Here’s Microsoft’s own list of Windows 10 upgrade error messages and fixes.


Note these two common errors that many Windows users have reported seeing:

Take a Deep Breath and… Upgrade

Microsoft will force-feed you Windows upgrades sooner or later. We recommend timing them right. Wait till major bugs get fixed How to Upgrade to Windows 10 Now & Why You Should Wait Have you been waiting patiently since July 29 for your Windows 10 upgrade? You should probably wait until you receive an official notification, but if you are determined, you can force the Windows 10 upgrade. Read More if you can, but don’t leave it too late and risk losing support Windows XP: What's Happening To It Now? Windows XP may be dead, but it's not yet gone. Over 27% of computers connected to the Internet still run Windows XP. Here's exactly what "end of support" means for Windows XP systems. Read More . Ensure that you have enough time to back up your data and prep your PC for the upgrade 6 Mandatory Steps for a Safe Upgrade to Windows 10 The Windows 10 upgrade is the easiest and smoothest upgrade experience you'll ever have with a Windows machine. Provided all goes well. We show you how to play it safe and prepare for the worst. Read More .

Do note that if you have upgraded to Windows 10 in the past 31 days, you won’t see the upgrade option at all. You’ll have to wait a month longer to get the automatic update or you can do a manual upgrade using the Media Creation Tool.

Your upgrade experience can vary based on your PC’s hardware and the Windows version you’re upgrading to/from.

The issues you experience on the new installation might be different from the ones listed here. The good news is that with Windows being a popular OS, you’ll be able to find a fix (or at least an explanation) for almost any problem that you face post an upgrade.

How did your latest Windows upgrade go? Are there any issues that you still haven’t found a resolution for? List them for us in the comments!

Image credit: unscrewing car wheel by Dmitry Kalinovsky via Shutterstock, Computer key – Clean by jurgenfr via Shutterstock

Related topics: Computer Maintenance, Windows 10, Windows Upgrade.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. Praise
    January 22, 2019 at 4:28 pm

    What causes the PC to continuously shutdown after updating using windows 10 assistant. Shutting down after a few minutes

  2. Matthew
    September 26, 2018 at 12:26 pm

    So I got this update notice om my laptop and hit update, What I got was an upgrade to windows 10 from XP somehow. the problem is no way to connect to the internet now. nothing is recognized like modem, WiFi, router, or other things.

  3. Jan
    May 30, 2018 at 3:38 pm

    I downloaded April 2018 Windows 10 Update yesterday on my Microsoft Surface 1. I couldn't log in afterward and it instructed me to change my password, which I did. Now when I sign in I get the message "The User Profile Service service failed the sign-in. User profile cannot be loaded." I cannot get past this page. If I click OK, it takes me back to the sign in page. I am totally stuck. I cannot get on to this computer at all. I am not a tech person. What am I going to do???

  4. CwMagaro
    May 16, 2017 at 11:16 pm

    I Recently updated my win 10 and after it was complete and restarted, It no long has the program that controls the keyboard backlight colors (Clevo) and the "Fn" macro for that app obviously doesn't work either. Can anyone help me figure this out? I have A Sager model N850HK And uses it uses Clevo to control the backlit keyboard.

  5. Melyssa
    January 17, 2017 at 11:05 am

    I have a windows 10 on my laptop. Pre-installed. It stopped reading my SD card and won't recognize my computer when plugged in via USB cord. I decided to upgrade the driver software and it's been "installing driver software" for over 8 hours. Is this normal? It won't let me exit without threats of self-destructing. I'm threats scared to force shutdown.

    • Gavin
      January 17, 2017 at 1:32 pm

      Hey Melyssa,

      What is the exact "self-destruct" message? I'm my experience, your system *should* be fine. However, I'd like to understand the message before giving you the okay to reset your system. Once we have that, we can try and find a fix for your SD reader issue.



      • Melyssa
        January 20, 2017 at 3:20 pm

        Interrupting the Installer would render my operating system "unstable."

        • Tina Sieber
          January 24, 2017 at 5:39 pm

          Melyssa, are you still waiting for the installation to finish? What did you end up doing?

        • Melyssa
          January 25, 2017 at 1:54 am

          I ended up forcing it to close installer (with the task manager) and restarting. It was able to read my memory card after that. Next time I tried to use my card reader, it didn't see it again. Hard to re-start again.

        • Akshata Shanbhag
          January 25, 2017 at 6:14 am

          Melyssa, is the SD card detected on other devices? Also, your laptop might have an SD card slot (it's often in sneaky locations). If it does, please try plugging the card into that slot directly instead of using the USB cable, just to see if that makes a difference and the SD card shows up.

        • Melyssa
          January 25, 2017 at 3:30 pm

          The SD card IS recognized on other devices. (I tried the card slot before trying USB cable directly from camera and then USB card reader.)

          It will only see the card (either in card slot or USB cable) when I insert and fail and then restart.

          Frustrating, but at least it works! (Vital as a photographer to be able to upload my pix and edit or what have you.)

        • Tina Sieber
          January 28, 2017 at 11:19 am

          That's frustrating, Melyssa. It sounds like the issue is limited to reading SD cards. Have you tried updating your SD card drivers? In Windows 10, Windows Update now also manages driver updates and sometimes installs drivers that are not up to scratch.

        • Tina Sieber
          January 28, 2017 at 11:22 am

          We explain how to manage drivers and driver updates in Windows 10 here: Take Back Control Over Driver Updates in Windows 10

        • Akshata Shanbhag
          January 29, 2017 at 6:37 am

          One of the solutions listed on this MakeUseOf Answers page might help, Melyssa.

  6. Sharat Sanketi
    August 19, 2016 at 7:46 am

    I am not sure why but my laptop (Windows 10 - upgraded from Windows 7) suddenly freezes applications that are running. After 15-20 seconds, the freezing goes away. This happens quite often. If I reboot my laptop, it works smoothly for some time. But the problem does not go away. What might be the issue? Need help as the issue is really irritating

    • Sharat Sanketi
      August 24, 2016 at 11:25 am

      Any suggestions?

  7. Hoping4win10bestyet
    August 18, 2016 at 1:29 pm

    Laptop will not wake from sleep without, pc experienced problem and has to reboot. Sometimes it just reboots from sleep without error message. Therefore I'm back in the stone age of everytime i walk away having to make sure i save everything or its lost.

  8. Iggy
    July 20, 2016 at 2:42 pm

    Whether this works for Win10-a-traitor I don't know & won't ever try. But, THE BEST method to un-stick updating is to Stop (this may take up to 20-seconds to display) & then Start (this may take up to 20-seconds to display) the Windows Update Service through Task Manager. Choose this Service under the Services Tab with your Windows Update window still open & stuck, for confirmation & the proper escape.

    With the Stop & Start successfully completed, the Windows Update window will refresh & present you with a normal (red) Re-Try button or, if you're dealing with a stuck installation(s) a (yellow) Restart Button & perfectly normal Restart...The restarting process expectedly shuts Windows Explorer & then both processes & configures the update(s) as if there was no problem at all for the shutdown side & the boot-up side. You can then resume your updating with no potential damage to anything.

    Sorry people but, when the biggest & best programmer in the world decides to become a MALICIOUS HACKER working for your CRIMINAL GOV'T on your TAXPAYER MONEY, it's time to exit & exit quickly. I suggest you don't accept ANYTHING from Microsoft that's dated after March 2015, which absolutely includes Win10-foot/meter-pole-up-your-hole itself.

    The MASSES ARE ASSES & if you don't protect & eject yourself you'll just continue to join them in their abject absurdity to remedy nothing & put up with anything, everything, anyone & everyone.

  9. Heather Scurrey
    May 18, 2016 at 8:48 pm

    After the update.... All the photo's and documents have disappeared. 5 years of photo's that were on the external hard drive and all those saved on the pc have disappeared into thin air. Memories I'll never get back.

    • Akshata Shanbhag
      May 19, 2016 at 4:12 am

      That's really awful, Heather. It might be a long shot, but maybe this article can point you in the right direction if at all data recovery is possible.

    • Shawn
      August 20, 2016 at 1:55 am

      Try checking in the c:\windows.old folder

  10. Sue
    April 20, 2016 at 11:14 pm

    I have the chronic screen freezes and the pinned icons in the tray disappear, the wall paper goes blank, then slowly everything reloads on the screen. Control panel is frozen and despite repeated opening and closing control panel, I can not activate by mouse click the recovery-restore windows 7. Also have problems with explorer: moving, copying files. It worked better in the beginning of April. Must be a bad "update"

  11. Valiant Lee
    April 14, 2016 at 6:09 pm

    After updating the latest Window 10 Update, I think the updates from March 8 ownwards, I have experience these very annoying issues.... In fact the first Issue of PC performance interruption due to sudden spike in CPU usages exist since i first Window 10 back in Dec.
    The second issue, Monitor no signal from PC start up is the problem added due to the latest March update.

    I am having constant pc performance interruption. My PC running fine then suddenly will have a second of slowing down(like all resource of the processor being fully used). It seems to appear in a sequel. For example, when I watch a video, the video suddenly got dragged for a 0.5sec then goes back to normal, random seconds later, it got dragged again. Like a sudden lag in performance.....and the sound got dragged (rrrrrrrr~~) Its certainly not the video, its like the cpu usage spiked. And when I check the graph, indeed the map seems very unstable with spikes at one point or another... Keyboard typing, suddenly lost a letter due to drag of performance, Music playing suddenly got dragged, Serving net scrolling, suddenly stuck for a second. I hope you get the idea.

    Another annoying problem is the signal of my monitor. When starting up my PC after a night, or after an hour, My PC start up but my monitor remain on standby. As if no Signal reached..... I had to plug out and in my power of monitor and also plug out and in my HDMI cable many times to get it turned on. And it took 30+ seconds to send the signal to my Monitor. If my monitor wakes up, it will remain black screen while the LED light switch shows operation mode, then after a period, the screen will then show display. This only happens after installing the March Update...

    • Valiant Lee
      April 14, 2016 at 6:11 pm

      PS, I tried the recovery to beginning of window 10 with everything wiped up, twice and it still persist.

  12. Tarn Heeks
    March 15, 2016 at 11:32 am

    I've just updated it took the best part of 2 hours and now I haven't got a start button? Any ideas how to help

    • Akshata Shanbhag
      March 22, 2016 at 4:51 am

      Hi Tarn, a malfunctioning Start button after the upgrade is a common issue. But I haven't come across the problem of a missing Start button. Unfortunately I don't have an answer for you right now.

  13. Andrew Malin
    January 7, 2016 at 7:32 pm

    On my four-year-old HP Pavilion all-in-one, Windows 10 had been working with not too much to complain about until the December (here) update/upgrade. That took a couple of hours to install itself (nothing like the six hours for the original installation back in the summer.
    Since the update I cannot access the built in ATI Radeon HD 3200 graphics driver and cannot change the screen resolution. The update has installed a generic P'n'P monitor and driver with a fixed resolution of 1024 x 768 (or 800 x 600 - which is the same ratio).
    This means that: all static images and any playable videos are stretched horizontally / squashed vertically. Worse still none of my various video players (Cyberlink PowerDVD15, the built in HP mediaplayer, RealPlayer, etc) will play a video or will only play with (very) jerky image and sound (which might or might not bye synchronised...). The BBC I-Player works most of the time, but with poor sync and a stretched/squashed image.
    I have attempted to update the Radeon graphics driver (using Driver Booster 3) but to no avail. Any suggestions very welcome ...

  14. Nora Murphy
    January 5, 2016 at 3:35 pm

    I lost all Outlook 2010 contacts after the 1511 "upgrade" done last evening - unable to find solution on line

  15. Tersa
    December 31, 2015 at 5:13 pm

    I am having issues since the upgrade. The scanner option on my printer has disappeared. I have checked the drivers and there appear to be no newer ones. HELP!

    • Akshata Shanbhag
      January 1, 2016 at 4:05 pm

      It's best to search for a resolution on the printer manufacturer's website or forum, Tersa. Or try a web search using the model number of your printer.

  16. Becky
    December 21, 2015 at 8:38 am

    windows upgraded and now won't acknowledge my keyboard, it seem sot be stuck on shortcuts. For example when I press the 'a' I get the action centre opening! I restarted it to find the same problem and now its stuck in airplane mode! What is going on?!

    • Akshata Shanbhag
      January 1, 2016 at 4:09 pm

      Hey Becky, many users have reported facing this issue on previous Windows versions as well. I don't think it's due to a Win 10 upgrade. It's most likely due to the Win key being stuck. Try pressing it a few times to release it or try restarting Windows. Hope this works.

  17. Anonymous
    December 10, 2015 at 7:42 am

    Sometimes I just don't know what the exact drivers have problem, so I use a third party software - Driver Talent to help me to scan and repair. Quite easy to use.

  18. Kris
    December 7, 2015 at 8:40 am

    I have a wery strange issue after Fall Update with default Outlook 2010 attachment handler. I had all my default programs reset. I changed it back to my preferences and I have no problem with opening pdfs on my desktop or via windows explorer by Adobe Reader however, there is no way to convince Outlook 2010 to do so. It's always Windows Edge to open attached pdfs, it's Windows app to open pictures and so on.
    I've tried to change it by means of new Windows 10 settings, in control pane, I've repaired Office 2010. In Outlook 2010 options I've only found preferences regarding previews. I can't find any way to change it.

    • Akshata Shanbhag
      December 7, 2015 at 11:41 am

      That is a known issue, Kris, and Microsoft is working to fix it. Here's their support page for a summary of the issue and its resolution.

  19. The Truth
    December 4, 2015 at 1:42 pm

    Didn't IOBit steal code from malware bytes?

  20. Kyle Sylvester
    December 4, 2015 at 1:04 pm

    I wouldn't touch IO Bit software with a 10 foot pole and I would advise others the same. It just BARELY escapes the grey area of not safe.

    • Akshata Shanbhag
      December 8, 2015 at 5:28 pm

      Thanks for the warning, Kyle. Do you mind sharing in what ways IOBit software is unsafe. (Malware, data security problems?)

  21. Clyde Byrd
    December 4, 2015 at 10:15 am

    ASUS Model Q502L Keyboard Disabled After Boot Since Upgrade From Win 8.1 To Win 10.

    I have made sure the keyboard device driver is up to date. And I even checked to see if there is an older version that I can revert to. (There isn't.)

    I am not able to find a setting on the machine to switch the keyboard on or off. I have switched back and forth between tablet mode and laptop mode.

    ASUS support won't acknowledge this model!!

    NOTE: The keyboard works for the system login password. After it boots, pressing the keyboard key in an app like Notepad results in a "chirp".

    • Akshata Shanbhag
      December 7, 2015 at 11:53 am

      Does using an external keyboard result in the same issue, Clyde?

      • Clyde Byrd
        December 8, 2015 at 3:22 pm

        Yes it does.

        • Akshata Shanbhag
          December 8, 2015 at 5:24 pm

          Clyde, here are a few fixes that have helped some users. If none of those work, I'm sorry I have no answers for you right now. I wonder why Asus won't acknowledge that particular model.

  22. Dizzy
    December 2, 2015 at 10:58 pm

    3120677 was supposed to fix bugs in regards to Start Menu not working and taskbar icons not working either... instead it's given my computer these issues! ASUS laptop and now can't access Start Menu to restart the computer or any of my taskbar icons. Well done on the bug fix Microsoft, great way to give those unaffected the problem!

  23. Melanie Banton
    December 2, 2015 at 9:51 pm

    My Toshiba laptop upgraded quickly on the second attempt, after one roll-back to Win 7.

    However, I've discovered that my Realtek soundcard no longer works properly, with random lag, pops and crackles. I've read everything I can find about this issue and tried every suggested solution, with no joy.

    Some have suggested that the graphics drivers may be to blame, but Intel have really dropped the ball on that one. No Win 10 support for the 3000 series cards. All this, despite running the MS diagnostic tool to find if I could upgrade.

    As a Senior, living on limited income, I can't afford to keep replacing hardware. Pretty disappointing...

    • Akshata Shanbhag
      December 8, 2015 at 5:31 pm

      Sorry to hear that the Windows upgrade has caused what looks like an unsolvable problem for you, Melanie. Maybe rolling back to the previous Windows version and using third-party tools to get useful Win 10 features is the best thing for now.

      • Melanie Banton
        December 9, 2015 at 10:05 am

        Well, I persevered and after much research (ain't the intermeweb wunnerful?), I managed to find some working Win 10 64 drivers for my graphics, which seem to have resolved almost all my sound issues.

        Realtek had put out updated drivers, which are OK,but in conjunction with the graphics, not so much.

        My laptop has nVidia/Intel graphics - the nVidia part was easily updated from their site, but all Intel could tell us was that they were not supporting our card for Win 10.

        I eventually found a driver provided by Leshcat, which was really intended for Catalyst/Intel graphics, but each driver was able to be installed individually.

        Problem solved! Maybe this will be useful to someone else.

  24. Mike O
    December 2, 2015 at 5:52 am

    V 1511 installed mostly ok on 2 of 3 computers all running Win 10 already. Some annoyances with changed settings and VirtualBox fails to run at all. On the 3rd PC it was a total disaster. First it messed up the user profile. Logging in will say "Preparing Windows" for a couple minutes, then logs in with a temporary profile. Windows update said there were errors and that it will try again. It did that twice and now not only is the profile gone, but Office apps won't launch at all, networking, audio, and who knows how many other services are broken. Device manager says all are ok, but they don't work. Tried to fix but it says Diagnostic Policy Service is not running. The Start Menu doesn't work - but right-click will give a text-only menu. File browser won't minimize or display Properties. Tried System restore to auto restore points which fail. Am downloading an ISO and expect a full clean install will be needed. Download just passed the 50% mark with estimated 4 1/2 hours to go... Kind of reminds me of Windows 95...

    • Akshata Shanbhag
      December 2, 2015 at 3:23 pm

      Let's hope a clean install (minus peripherals) works better. Do tell us how it goes.

  25. peteS
    December 2, 2015 at 1:02 am

    Received the error message "Couldn't update the system reserved partition"
    tried calling Microsoft and they could not help.

    • Akshata Shanbhag
      December 2, 2015 at 3:07 am

      Low space on the System Reserved Partition usually causes that error, Pete. Microsoft has a fix for it. But it involves some complex steps that could prove risky and mess things up even further if you aren't 100% sure of what you're doing.

  26. mur_phy
    December 1, 2015 at 3:05 pm

    Different results from different computers. The DT updated fine except that Runtime Broker was reset to default so I had to regedit from 3 to 4 to get it from not using so much CPU/RAM. O/W have not seen any issues. Strangely with the lappy, I now get an image on the screen when the computer boots which has to be clicked to remove and then a "signin" prompt needs to also be clicked to log in. Previous version did not do this. O/W it seems to be ok and Runtime Broker never was an issue on the lappy. Overall, I have my DT set up so that is looks basically just like W7 and I use it the same way.

  27. virgotom
    December 1, 2015 at 2:26 pm

    Marvin, do you have a Win7 disk, a factory or PC factory reset option ?
    If you do, place Win7 disc in your PC DVD drive, then reboot your computer, and then hold down the delete key...this boots into your BIOS settings. Under the Boot Menu, set the boot order to CD/Disc first, anything else 2nd...hit F10 (save and exit)
    When your computer reboots again, the optical drive will start to install your new Windows installation.
    Otherwise refer to your Computer manual to find the "System Restore/Factory Reset etc. function, which will at least get you back into a functioning OS to be able to reinstall Win7 as described above...hope this helps

    Tom, from Western Australia

  28. Mike
    December 1, 2015 at 1:42 pm

    I have several issues with Microsoft on Windows 10 upgrades as follows -

    1/ Its continual attempt to force you to upgrade even when you have given in several times and the upgrade failed with no useful information as to why it failed.

    2/ Four or six hours to upgrade my lap tops is grossly unacceptable and made even worse when you have to wait that length of time to establish is it just slow and painful or has it failed.

    3/ A complete failure to inform users of what is happening and inadequate pop ups telling me the progress.

    4/ How are non techies supposed to deal with this messy beast called Windows 10. Its like selling a housewife a new washer and then upgrading it only for the owner to spend hours or days fixing something that wasn't broken before. How would car manufacturers survive if you had to keep taking the car back to the repair centre just because they updated the engine management software.

    5/ How are Microsoft going to deal with devices that they keep prompting to upgrade but fail ? I have a TV stick running Win 8.1 and have tried to upgrade it 3 times now. If fails and luckily reverts to Win 8.1 but the failure mode is meaningless. On this device, I don't need Win 10 and as Win 10 wont install I want to have a simple "switch" to turn off the prompts and not remove specific files to remove the prompts.

    If Microsoft wish me to upgrade that stick, perhaps they can send a software guy around to my house as I've had it wasting my time searching the internet looking for vague solutions to their self created problems.

    • Akshata Shanbhag
      December 1, 2015 at 3:57 pm

      Unfortunately, this is not the first time Microsoft has messed up. As of now, maybe only a third-party tool like I Don't Want Windows 10 can help you get rid of the upgrade notification.

  29. Jon Heil
    December 1, 2015 at 6:32 am

    Laugh no point if you run windows 7 to upgrade to 10, that's like putting a race car shell on a pinto. Also, sick of the skype crap that loads in the background. Great app to install is Process Lasso and then you can see all the junk that gets loaded. Least you can wipe out the Cortana junk and bunch of other things, wish you could totally disable that garbage that is pre-loaded.

    • Akshata Shanbhag
      December 1, 2015 at 9:17 am

      Process Lasso sounds like it could be really useful to many of our readers. Thanks for mentioning it, Jon!

    • Anonymous
      December 1, 2015 at 9:23 pm

      Hmmm haven't heard of Process Lasso! I've used Revo Uninstaller and PC Decrappifier for years, and lately Iobit's Uninstaller, all with good results. Gonna' have to check PL out!

      Thanks, Jon.

      • Jon Heil
        December 1, 2015 at 11:41 pm

        Yup I like using iobit uninstaller, just make sure when you install go in the services and disable LiveUpdate, thats another pain and will install the System care or driver booster or that other garbage too :) You'll see how much violating cortana and skype do when you install that, also I turned off the error one too, I didnt know it sends so many in the background and doesn't even list it before I checked into that program. I will probably purchase that since it works well, but glad I found it and testing it out, but its a great program. Just like Agent Ransack, if you want a great search program and fast, vs the Windows search. Check out my website at and click on the Tips and also even have advice for businesses as well!

  30. Marvin
    December 1, 2015 at 4:43 am

    Tried installing windows10, and now have nothing but a pretty window, with blue background with a moving circle of dots. Cannot get on net or do or change anything. ESC doesn't even work. Having to type this from different computor. How do I escape this screen or even get back to old version? Marvin

    • Mike
      December 1, 2015 at 1:47 pm

      Sounds like its bricked. Before I upgraded my Win 8.1 notebooks I cloned the HDD, fitted the clones and upgraded those to Win 10 and had a fallback position if it didn't work. I know its too late for you now but as you don't get install disks anymore with notebooks the best option is to shell out $50-$60 on a HDD, clone it and save the original HDD as a back up. Its cheaper than buying the OS from Microsoft and the recovery is much quicker.

    • Akshata Shanbhag
      December 2, 2015 at 3:20 pm

      Marvin, disconnecting peripherals and running Startup Repair has worked for some, so you might want to try that.
      Reader virgotom also has a solution for you (see comments above).

  31. Becky
    December 1, 2015 at 1:19 am

    Using windows 7, can't upgrade to win 10 because my processor is incompatible. It's a pentium processor and is on their list of acceptable processors, so what's up with that?!

    • Akshata Shanbhag
      December 1, 2015 at 4:06 pm

      Becky, did you try the upgrade via Windows Update? This thread might have a solution for you.

  32. Anonymous
    December 1, 2015 at 12:56 am

    It is a poor reflection on the industry that such a huge company continues to leave its customers in the lurch and without such an essential tool as their PC and on line facility with this practice. Especially as Windows 10 is the operating system that is to replace all other windows operating systems forcing everyone into error codes and crashes.

    • Akshata Shanbhag
      December 2, 2015 at 3:33 am

      You're right, Alan. What's worse is that this isn't the first time it has happened.

  33. Russ
    December 1, 2015 at 12:41 am

    I already had Microsoft Windows 10 on my pc. Microsoft just updated my pc with a whole new look. Every ICON that I had on my desktop has been deleted. They are nowhere to be found. I have lost lots of time and money on this one. Windows 10 gets an F for a grade from me.
    This really sucks!

    • Akshata Shanbhag
      December 2, 2015 at 3:28 am

      Russ, open the desktop right-click menu and ensure that View > Show desktop icons hasn't gotten unchecked. Also, are you using a dual monitor setup or the tablet mode? If yes, try unplugging the second screen or turning off the tablet mode. Do report back if these solutions worked.

  34. Meachp
    November 30, 2015 at 10:00 pm

    Windows 10 updatled itself while I was out of the house. I came back home to find the login screen - then the fun started. My colour theme had changed, and all my file associations defaulted to Microsoft products. File/Windows Explorer wouldn't always open and when it did it often took a couple of minutes to do so. Right clicking on any file caused the "not responding" message. Some pages in my browser (Google Chrome) also became unresponsive, and everything became much slower. The help desk seemed to think that if I created a restore point (while talking to them about the issues) they could use that to fix things - until I explained to them why it wouldn't. Eventually, after three days, I discovered how to restore to the previous build - everything is now fine. Until the next time of course. I'm beginning to see why Macs are so attractive to some.

    • Akshata Shanbhag
      December 2, 2015 at 3:06 pm

      Glad to hear you were at least able to restore the previous build.I have experienced something like that and I know how frustrating it can be.

  35. Kevin
    November 30, 2015 at 9:38 pm

    I cannot seem to upgrade either of my win pc's to 10. They both fail. One is a Win7, and when it fails, I don't get to see the issue, it just reboots back to Win7. The other machine is a Win8.1, and it displays error 8007002C-4000D. Both are HP Envys, and that could be the issue, but HP is not about to provide stepbystep help, or an all-in-one solution, which would be ideal. Hmmph... I'm giving up for a while. I still have several months to make this work.

    • Bo
      December 1, 2015 at 12:53 am

      I have just finished upgrading 4 hp machines from win 7.0 or 8.1. they all went smoothly and are working as I hoped they would. 8 8540p laptops, 2 desktops

      • Kevin
        December 1, 2015 at 1:07 am

        Maybe I'll give it another shot, sooner than later? We'll see. Thanks!

        • Akshata Shanbhag
          December 2, 2015 at 3:20 am

          Kevin, for the Win 8.1 machine - there are various reasons for that error code. One way to resolve it is by disabling your antivirus software, going offline, and trying the uprgade again. If that doesn't work, do let us know.

  36. Anonymous
    November 30, 2015 at 5:27 pm

    I had an issue with one particular firmware update on one particular model of Gigabyte motherboard. Motherboards with an older revision and motherboards with newer revisions work fine and even the "bad" update was perfectly happy on Windows 8.1, but the installer would fail every time a system was upgraded to Windows 10.
    It's been probably 10 years since I've actually had a firmware update fix a compatibility issue on a working PC, but that's what needed to happen to get those machines working.

    • Akshata Shanbhag
      December 2, 2015 at 3:10 am

      Thanks for sharing what worked for you, likefunbutnot.

  37. rufueipo
    November 30, 2015 at 4:01 pm

    Upgrade went fine! Now my Computer sees only 8 of 12 Gb installed memory. All 12 seen before.Checked and reinstalled BIOS,removed and reinstalled all dimms,at no time has it since seen all dimms

    • Akshata Shanbhag
      December 2, 2015 at 6:19 pm

      This Microsoft fix for a similar problem on Windows 7 might work for you, rufueipo.