8 Tips to Fix Microsoft Store and App Issues in Windows 10

Joe Keeley Updated 10-12-2019

The Microsoft Store (formerly Windows Store) is Microsoft’s official marketplace for downloading apps. Some Windows apps are only available exclusively on it. This makes it even more frustrating when Windows’ official store stops working or does not open quickly.


We’ve rounded up the steps that help fix the Microsoft Store. Whether it’s running a troubleshooter to automatically detect and repair issues or clearing the cache, chances are that one of the helpful tips below will do the job.

Read on for the ultimate Microsoft Store troubleshooting and repair guide.

1. Use the Windows Store Apps Troubleshooter

Microsoft has a troubleshooter that scans your system and detects any problems that might be preventing Microsoft Store apps from working correctly. Then, if possible, it automatically fixes these without you doing a thing.

The troubleshooter can be accessed by pressing Windows key + I to open Settings. Go to Update & Security > Troubleshoot. Find Windows Store Apps on the list, click it, and click Run the troubleshooter.

Running the Windows Store App troubleshooter


A window will open which will begin detecting problems. It shouldn’t take any longer than a couple of minutes.

If problems are detected then the troubleshooter will try to resolve these. Alternatively, it might give you steps on how to do it yourself. You may also be able to click Next to see multiple solutions.

The troubleshooter may not be able to fix the problems or it might not even find any issues in the first place, but it’s worth trying anyway.

2. Check Your Computer’s Time

This might sound odd, but the Microsoft Store might not open if your computer’s date and time are inaccurate. This is because the Store checks to see if the time it tracks is in sync with your computer’s.


Date and time settings in Windows 10

Press Windows key + I to open Settings. Click Time & Language. Ensure your Time zone is correct. Then slide Set the time automatically to Off, wait for it to process, then slide it back On.

3. Reset the Microsoft Store

You can reset Windows apps, which clears their stored data and sets them back to default. Though this will clear your settings, you won’t lose any purchases or installed apps.

Reset the Microsoft Store


Press Windows key + I to open Settings and click Apps. Scroll the list and click Microsoft Store. Then click Advanced options > Reset. It will show a warning that the app’s data will be deleted, so click Reset again.

4. Clear the Store Cache

Clearing the cache of the Store can help resolve issues with installing or updating apps. In fact, clearing cache can resolve many Windows problems 7 Hidden Windows Caches & How to Clear Them Cached files can take up a lot of bytes. While dedicated tools can help you free up disk space, they might not clear it all. We show you how to manually release storage space. Read More . It’s incredibly simple to run and will only take half a minute.

wsreset command running

Press Windows Key + R to open Run, then input wsreset.exe and click OK. A blank Command Prompt window will open, but rest assured that it’s clearing the cache. After about ten seconds the window will close and the Store will open automatically.


5. Reset Windows Update Components

If you’re having trouble updating the Store or the apps themselves, try resetting the Windows Update components. Handily, there’s an automated repair tool for that. You can get it from Microsoft’s script repository.

Reset Windows Update Agent script

Download the ZIP file and extract it. Right click the file ResetWUEng.cmd and click Run as administrator.

Press Y then Enter to confirm you want to continue. Then press 2 to select Resets the Windows Update Components and then Enter to confirm. Wait for the process to complete.

If this doesn’t do the job then check out our guide on resolving Windows Update problems How to Resolve Windows Update Problems in 5 Easy Steps Has Windows Update failed you? Maybe the download got stuck or the update refused to install. We'll show you how to fix the most common issues with Windows Update in Windows 10. Read More for some other solutions.

6. Edit the Registry for Connection Errors

If you get a connection error when launching the store, or when downloading an app or updating an app, it’s time to head into the registry. Please ensure you follow these instructions closely because incorrect edits in the registry can cause further problems.

Editing the Advanced Security Warnings for Profile in the Windows 10 registry

First, press Windows Key + R to open Run. Input regedit and click OK. The Registry Editor will open. Using the folders on the left, navigate into the following folder path:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles

Right click on Profiles, select Permissions, then click Advanced. Tick Replace all child object permission entries with inheritable permission entries from this object and click OK. Now restart your system and hopefully your problem will be resolved.

7. Check Your Proxy Settings

Using irregular network settings can cause problems with the Microsoft Store. First, disable any VPN you have installed—check the program’s support documentation for guidance on how to do that. Alternatively, uninstall it entirely by pressing Windows key + I to open Settings. Click Apps, select the VPN from the list, and click Uninstall.

Windows 10 proxy settings

Next, check your proxy settings. Press Windows key + I and to Network & Internet > Proxy. Beneath Manual proxy setup, ensure that Use a proxy server is set to Off.

8. Re-register the Microsoft Store

The Store app can’t be uninstalled easily, so the closest we can get is to re-register it on your system. First, perform a system search for powershell, then right click the relevant result and select Run as administrator. Simply put, PowerShell is a scripting environment that can be used to automate tasks.

windows store powershell

If you’re using Windows 10, input the following and then press Enter:

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

If you’re using Windows 8, input this command instead:

Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

You can now close PowerShell and open the Store app, where hopefully your problem will have been resolved.

Get the Best Microsoft Store Apps for Windows

It can be frustrating when something simple like the Microsoft Store doesn’t work properly, so hopefully the solutions above have solved the issues.

With the Microsoft Store back up and running, now’s the time to kit your system out with the best apps. For guidance, check our article on the best Microsoft Store apps.

Should you choose desktop apps over Microsoft Store apps Desktop vs. Microsoft Store Apps: Which Should You Download? Should you get your Windows apps from the Microsoft Store, or use traditional desktop programs? Here are the main differences. Read More  or not? We have laid out a comparison of the two options to help you make an informed decision.

Related topics: Microsoft Store, Troubleshooting, Windows 10, Windows Store.

Affiliate Disclosure: By buying the products we recommend, you help keep the site alive. Read more.

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  1. shreyansh
    February 20, 2020 at 5:21 pm

    i have tried all these steps but it didn't worked

  2. Vladislav Degtyarenko
    February 11, 2020 at 6:36 pm

    Thanks for this post, but unfortunately it didn't work for me :)

  3. Tom
    January 2, 2020 at 11:51 am

    All the Apps on my laptop were having trouble. #6 worked for me. You are a lifesaver thank you!

  4. Nikko
    December 25, 2019 at 5:03 pm

    I was losing hope as I my store was not responding everytime I install an app but solution #5 worked like a miracle for me. I'm so grateful for this! More power and keep up the good work! :)

  5. Bruce Johnson
    September 14, 2019 at 1:03 am

    Microsofrt wasted my time again. what is wrong with this business. ni satisfaction dealing with MS, just zilch

  6. bella
    September 12, 2019 at 12:36 am

    didn't work :)

  7. P. McCue
    January 18, 2019 at 6:57 am

    Thankyou so much - you solved it for me in step 3. I had been searching solutions for hours.
    Very grateful

  8. Paolo
    October 6, 2018 at 8:43 am

    Thank you, this saved me! :D step 4 fixed my windows store, after trying several stuff this solved the issue, many thanks!

  9. Bill
    May 12, 2018 at 2:51 pm

    After the April Windows 10 update I can no longer download Apps from Microsoft Store. I have tried everyone of the suggested fixes to no avail.

  10. Mavaddat Javid
    January 10, 2018 at 11:35 pm

    Hi Joe, The PowerShell directive in step five should be
    $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add
    -AppxPackage -DisableDevelopmentMode -Register $manifest
    It should NOT be
    "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ;
    Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  11. V ROSHAN
    January 6, 2018 at 4:49 am

    it really works ......

  12. Sara
    April 2, 2017 at 1:39 am

    When doing the clearing of the cache. It took almost 2 minutes when it you said about 10 seconds. Why is that?

    • Joe Keeley
      April 2, 2017 at 4:51 pm

      I wouldn't worry about that, Sara, as long as the task completed. It might have been a particularly large cache or there might have been something else you were running concurrently that was using your computer's resources.

  13. Nikita Amresh
    March 15, 2017 at 3:39 pm

    Hey bruders, see, bat hapand was dat my window stores was not burking even after tryinn all feces you hau r ve given abav. i m ver very very sory but this feces was uselessly useless. tang you

    nikita amresh
    someone who knows about compuuters ike a BOSSAA!

    • Joseph Zabukovec
      June 19, 2019 at 11:58 am

      Truly a masterpiece of a comment, and I know this was written in 2017 . Try and work on your engrish before writing in it again. To help in your fruitless endeavor I've translated your comment:

      "Hey brothers,

      See, what happened was that my windows store did not work even after trying all the shit you have given above. I'm extremely sorry but this shit was completely useless. thank you.

      Nikita Amresh
      Someone who is terrible with computers"

  14. Donald Moore
    January 30, 2017 at 12:12 pm

    I bought a new HP computer running Windows 10 Anniversary Update. From the beginning, I have not been able to install any apps from the Store. I have utilized multiple 'fixes' and 'solutions' from numerous forums. Just this morning I read from a website that the apps are not designed for desktop application. Is this true and the reason none of the 'fixes' worked?

  15. Christopher King
    January 11, 2017 at 6:02 pm

    Thank you so much. Your last suggestion was the one that finally fixed my sync problem.

  16. Ricky ThaDragon
    October 13, 2016 at 7:15 am

    to uninstall all apps including the windows store open admin power shell and type in the following without brackets. [Get-AppxPackage -AllUsers | Remove-AppxPackage]
    To unistall single apps type in the following....note you can use wildcards when doing this and that wy dont have to type out the entire apps full name so say i was gonna uninstall xbox app i would type this without brackets [Get-AppxPackage *xboxapp* | Remove-AppxPackage]. And thank You one of your steps on fixing my app issue worked for me. I appreciate it. Thank you again

  17. Ricky ThaDragon
    October 13, 2016 at 7:08 am

    Thanks one of the steps worked for me and i got my app to load up with no problems now! However you can uninstall the windows store app from your computer. open admin windows powers shell and type in the following which will delete all apps except for microsoft edge and cortana but this will delete all preinstalled windows applications including the windows store app. Type this command in windows power shellwithout the brackets [Get-AppxPackage -AllUsers | Remove-AppxPackage] to uninstall just individual apps and also for the application names instead of having to type in the whole name with the really long product id number you can use asteriks before and after the application name and it will fill it in for you. example say i wanted to uninstall the xbox app but didnt know all the id info i would simply do this in the windows power shell. without the brackets of course [Get-AppxPackage *xboxapp* | Remove-AppxPackage] I mean it worked for me but as we all know one fix doesnt always work for everyone and so i might not for some reason work for someone else but it worked for me .

  18. Myrddin
    August 19, 2016 at 6:54 pm

    I have tried all of them and still am having the same issue where when I click on the store it opens to the blue screen with the windows store emblem then closes after that. I have been having this problem since my computer crashed and I had to do a factory restore.

  19. saqib
    July 27, 2016 at 7:29 am

    yes.......tried all these fixes in 2015 and still im unable to open even calculator xD

  20. Andreas
    July 20, 2016 at 8:51 am

    It has been a year since Windows 10 was released to the general public... and they are still experiencing these issues.