5 Reasons Everyone Hates Their ISP

ROFL 18-09-2014

Are you in love with your ISP? Probably not.

Often times, you’re paying for mediocre services at premium prices Net Neutrality, As Explained By YouTube’s Geniuses Are you still not sure what Net Neutrality actually is? Don’t feel dumb: it’s a nuanced concept. So, we tracked down videos from some of the smartest people on the Web. Read More . So, do you like being ripped off? It’s too bad you can’t do anything about it — or can you What Is Net Neutrality & Why Should I Care? A significant number see Net Neutrality as essential to the survival of the Internet. In this article, we're going to look at why Net Neutrality matters, and why we should fight to protect it. Read More ?. That’s one of the reasons why ISPs are among the most hated companies in the United States (and perhaps other parts of the world as well).

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5 Reasons Everyone Hates Their ISP 5 reasons everyone hates their isp

Related topics: Infographic, ISP.

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  1. Edward
    September 19, 2014 at 2:11 am

    In El Salvador we pay like $30 for 1 Mb. The average speed here IS 1Mb. I think the fastest you can aquire is 10Mb. Damn, I'd love to have even just 9.8 as average. I don't even want to tell you about how slow torrents are.

  2. Tim D
    September 18, 2014 at 5:21 pm

    ISP? What ISP? I live just outside a small town, about 3 miles and the only thing I can afford, and this is only recently, is $35/m for 768K/256K. Yes that is K as in Kilobytes. ATT won't increase their DSL even though my neighbor barely 330ft away has 3Mb DSL and the cable company stops less than a mile away.

  3. Rob H
    September 18, 2014 at 2:40 pm

    Well in UK the problem I encounter is rather the opposite. I find users extolling the virtues of their ISP although I know they are rubbish (because I deal with lots of people who share their experiences with me).
    The problem is that many (most ?) ISPs are just fine until something goes wrong, it's only then that you get to a "help desk" staffed by persons possibly located in another country with low wages, difficult accents, minimal training and incentivised to handle as many calls as possible so no interest in difficult issues.
    I've had people tell me their ISP is great because the never get any spam - the only way that can be true is if their spam filters are so aggressive they must be trashing some "good" email too.
    My current provider delivers 100mb cable broadband - which is OK. Cost is around USD100 a month - including land-line and cable TV which seems to be a lot better deal than US averages. Their email is a branded version of Gmail but on an old codebase and I don't use it - Gmail itself is more versatile. If I have problems they are usually handled effectively, they can tell from my phone number where I am and if there's an know external fault locally I get a recording with an estimated fix time. If I get to the help desk they have diagnostics that can "see" my router (and know how to use them), they can usually fix the problem promptly. If it sounds as if I need their support a lot, that's wrong, I've had the same ISP for about 20 years so I've needed their help several times but over a long period.
    They are not entirely great. Several years ago the service was regularly grinding to a halt while neighbours connections to the same ISP were unaffected. Help desk tried to fob me off with "it's because one of your neighbours is downloading some big files". I didn't react well (!). They ended up re-laying several hundred metres of cable to the house (at a cost to them of over USD1000) but that didn't fix the problem. Next they sent a specialist engineer who fixed the problem in 5 minutes by changing a one dollar component, so despite a poor start they did eventually make determined effort and fixed it.

  4. cosmin
    September 18, 2014 at 1:57 pm

    In Romania we pay about 20$ for 200 mbps :D

  5. Charles R
    September 18, 2014 at 1:17 pm

    I'd be willing to forgive the ISP's much more, but really cannot because of the following:
    Compared to South Korea, the U.S. is geographically huge. The cost of laying down fiber to everyone would be an insane amount of money, although that's what we need to future proof our internet infrastructure. Most people don't realize that about 50% of Korea's population lives in Seoul or the surrounding area (what amounts to the suburbs here, not sure what they call it there). Therefore, fiber optic service can be cheap, because the initial laying cost will be recouped quickly.
    However, the reason I cannot give the ISP's a pass is because even though they make so much money from internet service (and their ridiculous bundling "offers"), they don't seem willing to spend money to upgrade the lines. AFAIK, Verizon has halted rolling out anymore of their FIOS service, and Google Fiber has only pushed certain companies to offer fiber service in select markets so far. I'm not 100% certain the ISP's in Korea are privately owned, but here in the U.S. at least, it seems like the shareholders really don't care about their own internet service, otherwise they'd be willing to take smaller returns for a better, invested-in network.

    • techno
      September 18, 2014 at 3:38 pm

      They have laid fiber in much of the US with subsidies provided by the US taxpayer and refuse to activate it. Search for US ISP fiber laid on Google. The whole excuse of the US is bigger is just non factual. Most of the US lives in geographically dense areas and again, that doesn't matter because the companies are paid to lay the fiber from taxes, which they mostly pocket. It's extremely corrupt and needs to change. The whole of internet in the US is a scam.

    • vlad
      September 18, 2014 at 10:15 pm

      You are right, i live in romania and because my country is small rds rcs my provider is able to give 1 Gbps for only 16 dollars they installed fiber to the home in only a few months.(when i download with the utorrent client the average speed is 125 mb/s)