4 Simple Fixes for Google Play Store Problems
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If you’ve got an Android phone, it’s almost a given that you acquire all your apps from the Google Play Store. Almost Why You Should Replace Google Play With an Alternative App Store Why You Should Replace Google Play With an Alternative App Store Should you bypass the Google Play Store to install Android apps? Here are good reasons to do so, plus some drawbacks to consider. Read More .

But what happens when the Play Store stops working? This week, Kannon Yamada looks at how to uninstall and reinstall the Google Play Store when things go wrong.

A Reader Asks:

For some reason, the Google Play Store isn’t updating. I think I need to reinstall it. How would I go about doing that?

Kannon’s Reply

The Google Play Store doesn’t always play nice with users. It suffers from a tremendous number of potential issues. Some errors display an error code — but others remain opaque to the user. You can resolve most issues by stopping the app and wiping its cache or data. If users encounter an error code, the routine is often the same, but a few of these require different methods. I’ve included both resources for looking up error codes, as well as some fixes for commonly seen codes that a simple cache wipe won’t resolve.

This article does not cover modified devices (what’s a custom ROM? How to Install a Custom ROM on Your Android Device How to Install a Custom ROM on Your Android Device Ready to revitalize your Android phone or tablet? Installing a custom ROM is the best way to do that -- powering it up with even better performance and features. Read More ) — there are too many variables that prevent proper diagnosis. However, I’ll briefly mention why custom ROMs and rooting cause Google Play failures toward the end of this article.

google play store logo

The Basic Formula for Fixing Google Play Store Problems

There are four different fixes for repairing most Play Store errors. You don’t need to use all of these simultaneously — just try one and see if it fixes the problem. If it doesn’t, try another.

The four fixes are: Stop the app and then wipe the Store’s cache and/or data; switch from a data connection to WiFi; Uninstall and Reinstall the Play Store (requires root privileges); refresh your Google Account.

These fixes cover the majority of Play Store problems. However, I’ve included several errors which these methods won’t resolve (please see the section below titled Other Google Play Store Error Codes and Fixes).

Stop App, Wipe Cache and Data

The Google Play Store relies on other processes that run silently in the background. Whenever you wipe the Google Play Store, it’s also a good idea to do the same with Google Services and Google Framework Services. Optionally, you may also want to wipe data for Download Manager. Once wiped, restart your device and then reattempt the installation or update. This may require that you reenter your login information.

Because this method resolves most issues, I’ll provide a step-by-step rundown:

First, go to Settings. Then navigate to Apps and find the tab for All.

google play cache wipe

Next, choose Google Play Services and go to FORCE STOP and stop the app. Then choose CLEAR CACHE (or CLEAR DATA, which also wipes the cache, but requires that you re-log into the service).

android wipe play store cache and data 2

Here’s a video showing the process:

Switch From Data to WiFi

A lot of apps won’t install if your Internet connection is spotty — which commonly afflicts those using  mobile data. To switch from mobile data to WiFi, simply connect to a WiFi network.

Uninstall and Reinstall the Play Store App

For those with root access (What’s Android root? Do You Still Need to Root Your Android Phone? Do You Still Need to Root Your Android Phone? Rooting used to be a necessity for many, but as the years have gone by, is it still as useful? Read More ), users can uninstall and reinstall the Google Play Store. You can download a mostly up-to-date copy of the Store, which requires that you use a file manager.

Refresh your Google Account

Refreshing, or removing and re-adding, your Google Account isn’t very hard. Here are Google’s official instructions (technically, these instructions cover Nexus devices, but they will work for most everyone). WARNING: This will remove your personal data from the device, including messages and other data.

First, head to Settings. Then choose Accounts.

Then select the account that’s experiencing issues. If all accounts suffer from the problem, you will need to remove all the accounts. Choose the menu option, which is represented by three vertical dots, located at the top-right of the screen. Then choose Remove account.

remove google account android

You can then re-add your account from the Accounts menu. You may want to restart your phone after re-adding your account, but that’s not required.

Here’s a video on how to remove your account:

Other Google Play Store Error Codes and Fixes

XDA user mohamedrashad compiled a mammoth list of Play Store error codes. There’s about twenty or so common error codes. Most of these require that the user perform the actions listed above (cache wipe, etc…), although a few are exceptions to this rule. The exceptions are:

Why Modifying Android Causes Google Play Store Failures

Oftentimes, rooting or installing a custom ROM can change data contained within Android’s system directory. Some alterations to the system directory can cause the Play Store to stop functioning. A major cause of Play Store failure comes from using a custom recovery (what’s a custom recovery? What's a Custom Recovery? Exploring CWM, TWRP, and Friends What's a Custom Recovery? Exploring CWM, TWRP, and Friends If you've ever considered tinkering with your Android device, you've probably read that you need to flash a custom recovery onto it before you can do anything serious. But, that begs some questions. Read More ) to restore the system or data directory. I advise using Titanium Backup, or a similar backup Don't Lose Your Data: 5 Top Backup Solutions For Android Don't Lose Your Data: 5 Top Backup Solutions For Android Everybody needs to back up their data in case something happens to their device. Protect yourself with these amazing backup apps. Read More  solution, to restore apps with data. It’s worth noting that Helium doesn’t require root access and can also perform app backups.

Don’t get me wrong — there are a lot of reasons to install a custom ROM 6 Reasons You Need to Be Using a Custom ROM 6 Reasons You Need to Be Using a Custom ROM Custom ROMs are the best thing about having an Android phone! Don't miss out! Read More . Unfortunately, when things go wrong (and they often do), troubleshooting requires a great deal more experience and effort than on an unmodified device.

There’s an App For That

One of the best resources is Error Codes & Fixes, which combines the knowledge of AndroidPIT’s users and editors on resolving Android error codes. The app includes both Android error codes and Google Play Store error codes. It’s designed as a reference utility — users simply input the code and the app displays potential fixes.

On the downside, the app displays full-screen ads. While this is a small price to pay for resolving a device-disabling bug, you might prefer an Internet search for your particular error code, if it’s not contained within this article.

If all else fails, you can always try the Amazon App Store or F-Droid (great apps on F-Droid Want to Rid Yourself of the Android Play Store? Kiss Google Goodbye and Try F-Droid Want to Rid Yourself of the Android Play Store? Kiss Google Goodbye and Try F-Droid Did you know that Android allows the installation of app stores other than the Play Store? You might already use apps from the Amazon Appstore and GetJar—but you probably never heard that a completely free,... Read More  as well as F-Droid exclusive apps 10 Exclusive F-Droid Apps You Can't Get on Google Play Store 10 Exclusive F-Droid Apps You Can't Get on Google Play Store F-Droid, one of the most popular Google Play alternatives, has plenty of exclusive Android apps that are worth checking out. Read More ). Both install on pretty much anything and suffer from fewer problems than Google’s Play Store.


Resolving Google Play Store Issues

Killing Play Store problems isn’t hard anymore. If the default wipe of the Play Store’s cache and data fails, you can always look up your particular error code and solve almost any problem — unless you’ve installed a custom ROM, that is.

And, for more help with the Google Play Store, check out these Android apps that add those missing features 7 Android Apps That Add Features to Google Play Store 7 Android Apps That Add Features to Google Play Store Wish the Google Play Store offered more on Android? Check out these great apps that enhance Google Play Store's functionality. Read More :

We Can Help You Too!

We helped this reader. We can help you, too. Got a burning question, or a tech problem you need solved? Just click the button above! And, of course, please leave any feedback or comments in the comments below!

Explore more about: App, Google Play, Troubleshooting.

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  1. Alix Cash
    July 1, 2018 at 12:09 am

    I myself am in the midst of updating a game and have a problem, its takin me 3 days just to update, it is from the play store. I have about 258MB left to complete the update but it just stopped ? Why has it just stopped? Wont go any further, I have use a Wi-Fi connection and of course my own data, help would be greatly appreciated

    • Kannon Yamada
      July 2, 2018 at 12:02 am

      Hi Alix, what have you tried so far? The most common fix for that issue is to clear the cache and data for the Play Store application.

  2. Kristof
    April 12, 2018 at 9:27 pm

    Can't download or update apps anymore
    Sometimes they go through but it takes over 15 min per app! Both on Wi-Fi as on 4g. Started happening since the update to 8.0.0 android.

    • Kannon Y
      April 14, 2018 at 12:04 am

      Can I ask what kind of device you have? Google announced a little while ago that they would no longer allow the Play Store on unapproved devices. I don't think that's the issue in your case though. But just in case you do have an unapproved device.

      After updating a phone, a lot of people say that a factory reset oftentimes fixes those issues. Another approach is to wipe the cache/data on the three Play Store related apps (which includes the Play Store, the framework services, etc...)

  3. Twanda A Spratley
    March 22, 2018 at 7:09 pm

    Code 491 pops up when downloading games

    • Kannon Yamada
      March 22, 2018 at 7:51 pm

      What steps have you tried so far?

  4. Dean Lawson
    February 5, 2018 at 11:55 pm

    My galaxy note 5 broke so I just got the note 8. I went to the play store to get my apps and it's not showing them. I'm not very technical lol. So I need your help please....

    Thank you,

    • Kannon Yamada
      February 7, 2018 at 1:42 am

      Hi Dean, I think the process for reinstalling your old apps requires that you first have back ups turned on. The list of installed apps is located at the play store:


      Just go to My Apps in the left column.

  5. Justin James
    January 27, 2018 at 3:15 pm

    I could not update or download any apps from playstore,After reading all this comments I have tried clearing caches,data,restarting but still its same,its showing downloading but nothing will be downloaded even after 30 mnts.
    Is there anything else can be done?

    • Kannon Yamada
      February 7, 2018 at 4:04 am

      What phone are you using?

      • Justin James
        February 7, 2018 at 1:36 pm

        Thanks for the support.
        Am using asus zenfone 3smax.
        After writing this also I have checked the same in online and read somewhere that there are few apps may create this isssue like paytm,truecaller etc.
        I was using truecaller and deleted immediately.within few seconds it started downloading.
        So I think this also can be a reason.


  6. Alya
    December 25, 2017 at 2:05 am

    It says error while retrieving the server (Rh-01). What should i do?

  7. Arslan
    November 28, 2017 at 6:24 pm

    How i reinstall play store

  8. Sravani
    November 16, 2017 at 2:46 am

    I am unable to download any app from play store it always showing download pending

  9. Sravani
    November 16, 2017 at 2:42 am

    I am unable to download any app from play store even from any website.it is showing download pending always

  10. Steve Magruder
    November 13, 2017 at 8:54 pm

    My issue is one that doesn't seem to be addressed anywhere. My wifi connection is fine for any other app, but update downloads sometimes work and sometimes they don't. In other words, I will proceed to update, and it says "downloading..." but it just sits there. So, I cancel the update, and try again. The same. But on the third try, downloading proceeds normally. But it doesn't always work in this specific sequence. Sometimes downloading works the very first time. So, I have an intermittent connection problem. What could be causing this?

    • Kannon Yamada
      November 14, 2017 at 3:16 am

      Hi Steve, sorry to ask this question, but have you tried clearing the Play Store cache? Or any of the tips in the article?

      • Steve Magruder
        November 14, 2017 at 6:00 am

        Like I said, "My issue is one that doesn't seem to be addressed anywhere."

        I've been having this issue ever since I got my Android around a year ago.

      • Steve Magruder
        November 14, 2017 at 6:03 am

        Like I said, "My issue is one that doesn't seem to be addressed anywhere."

        I have been seeing this issue ever since I got my Android around a year ago. It is at version 4.4.2, and is apparently a locked phone that won't upgrade to any new versions of the OS, but that is a separate matter.

        • Kannon Yamada
          November 14, 2017 at 4:38 pm

          Sorry, I meant that you should try cleaning the Play Store (or system) cache if you haven't already. Sometimes a corrupted cache can stop the Play Store from downloading or updating apps.

          However, the obvious elephant in the room is your phone's OS version. A phone that's only a year old that's locked at 4.4 is a serious problem. KitKat is over 4 years old.

          Can I ask what model of phone you have? There are models of phone that do not have legitimate installations of the Play Store and it's commonly reported that it stops working after a certain period of time. People resolve this issue by manually updating using APKs from reputable sources, like XDA.

  11. Umesh
    November 11, 2017 at 5:22 am

    In my play store the i was starting the download application the after 100% downloaded the application was starting again download

  12. T.K
    October 23, 2017 at 2:44 pm

    I am using lenova k4 note. I am unable to download any app from Google play store. I tried all 8 steps except factory reset. Kindly help to solve this issue.

    • Kannon Yamada
      October 23, 2017 at 2:46 pm

      What are the exact symptoms that your device is suffering from?

      • T.K
        October 23, 2017 at 2:48 pm

        When I try to download any app it is going on showing downloading. Infinite loop. But not downloading.

        • Kannon Yamada
          October 23, 2017 at 9:52 pm

          There's a lot of things it could be. Do you have an aDSL connection or are you connected over mobile? It oftentimes helps to try switching from one connection to the other.

        • T.K
          October 24, 2017 at 8:35 am

          Thank you Sir. I am using only mobile data network. As someone mentioned I tried switching between wifi and mobile network., Airplane mode. Nothing is working.

        • Kannon Yamada
          October 24, 2017 at 3:15 pm

          This is an unusual situation that requires more diagnostic tests. Can I recommend that you install a third party app store (like Amazon or F-Droid) and see if you have the same problem? Using your browser, try going to either the Amazon app store link or the F-droid (dot com) link (if I link to them, it won't allow me to post this reply).

          Then try to install apps from those markets. In my experience, if you are having network problems, it could be due to misconfigured permissions, possibly from a Play Store installed from a third party. Or some other configuration issue. Let me know whether this works correctly.

        • T.K
          October 25, 2017 at 4:44 am

          I tried F-droid app store. It is working. Thank you very much. Amazon app store I tried,but it took me to Google play store and again same problem not downloaded. This F-droid is working fine. Still I am not having clear idea of why Google play store didn't work.

        • T.K
          October 25, 2017 at 4:49 am

          I tried with F-droid. It is working. I am able to download apps through F-droid. Thank you very much. Still in both Google play store and Amazon play store unable to download apps. Don't know why.

        • Kannon Yamada
          October 27, 2017 at 5:25 pm

          The Amazon Store is different from the Amazon app in the Google Play Store. You have to download the Store from Amazon, not from Google.

          It sounds as though the only possible culprit is Google Play itself. The normal course of action for an app with issues is to uninstall and reinstall it. However, you cannot do that with the Play Store, unless you have root access.

          A factory reset may be your only option. I have one last possible suggestion: perhaps you can check each and every service involved relating to the Google Play Store (there are a few apps involved, Google Play Services, Google Play Store, and I think Framework Services) under Settings -> Apps -> All Apps. Enable all the permissions for each app. It is possible that the Play Store does not have Internet access.

      • Rod Abrams
        November 6, 2017 at 8:02 am

        Need. Help

        • Kannon Yamada
          November 6, 2017 at 6:17 pm

          What are the symptoms that you are suffering from? Have you tried the steps in this article?

  13. Shivam sharma
    September 12, 2017 at 9:35 am

    I have tried everything u have told in this page .but nothing is happening

  14. Rabiul Hasan
    September 7, 2017 at 1:43 pm

    Apps is not downloading from my play store.what can i do?

    • Kannon Y
      September 8, 2017 at 1:37 am

      Check your internet connection first. Second, have you modified the phone in any way, such as rooting or custom ROMing?

  15. Niel
    August 31, 2017 at 12:47 pm

    My Google Play Store can't update or install any apps there is no error or anything.

    Always like this when I update or install
    Switching from "downloading" to "waiting for network" even though my connection is stable

    • Kannon Y
      September 8, 2017 at 1:52 am

      Sorry for the late response! Have you tried clearing the Play Store and Play Services Framework cache?

  16. Muhammed Ahmed
    August 20, 2017 at 4:40 am

    Can't download app. Try again, and if the problem continues, get help troubleshooting. (Error code:0).

  17. Muhammed Ahmed
    August 20, 2017 at 4:39 am

    Please tell the solution of can't download app. Try again, and if the problem continues , get help troubleshooting. (Error code:0)

  18. Kavya
    May 11, 2017 at 5:02 am

    how do I update my google play store when I am not able to open the play store app?

    • Kannon Y
      May 11, 2017 at 6:35 pm

      In the article I mention how. You MIGHT be able to sideload a current version of the Play Store from a third party source, like XDA. If you can't, you can try disabling the app (also mentioned) and reenabling it.

    • Kannon Y
      May 11, 2017 at 6:36 pm

      Aren't those enterprise class solutions that cost a fortune?

  19. princess
    May 5, 2017 at 12:37 pm

    Plz tell me solution of error code -24 plz

    • Kannon Y
      May 11, 2017 at 6:36 pm

      I'm not sure. Do you get this error code when you try to install the app or if you try to run it?

  20. Molla Tikuye
    May 1, 2017 at 6:20 pm

    I have new galaxy J7 prime. But i can't use Google Play Store. The error message "problem communicating with Google Servers" is appeared.

  21. Psalm Tremedal
    April 26, 2017 at 2:07 am

    Hi, my phone is Starmobile Up Rave and my operating system is Android 6.0. My playstore is not downloading, when I press install or update, nothing happens, but when I scroll down and scroll up again it begins to download but it didn't download or update. Please fix this.

    • Kannon Yamada
      April 26, 2017 at 2:54 am

      Have you tried anything yet? I'm unfamiliar with the Starmobile Up Rave (I've never heard of Starmobile and am guessing it's a white label brand). One of the most common and easy fixes is to perform a factory reset. It might erase your apps, but it has a high chance of being able to resolve the issue without a lot of troubleshooting or time.

  22. Xrow
    January 25, 2017 at 5:09 am

    Hi, my play store won't update apps and I've taken all recommended steps e.g. clearing cache, force stop (Google play and framework) refreshing and even removing and re-adding Google account, restarting etc but the problem persists. Please note that my device used to update on mobile data because there's limited access to any Wi-Fi in my locality.

    All my apps now need to update and I can't, it just keeps rolling forever without downloading anything and worst is that there's no error message!

    What do I do next, pls?


    • kannon
      January 26, 2017 at 10:12 am

      Sorry about your issue. Play Store problems remain one of the worst features about Android. I've found that the most reliable app store is Amazon's. I recommend trying Amazon Underground (which you have to download direct from Amazon). Some other options include F-Droid.org, which is similarly reliable.

      You may also want to check your WiFi connection. Some times limited data connections or weak cellular connections can cause this issue.

      Can I ask what model of smartphone you have? What version of the operating system do you have?

  23. musanje paul
    January 9, 2017 at 9:33 am

    Ma phone does not install or download apps it does not start loading wai hav tried but since it refused

    • Kannon Y
      January 9, 2017 at 2:48 pm

      What phone do you have? Have you tried disabling and reenabling the Play Store? Have you tried a factory reset?

  24. John Doe
    December 24, 2016 at 1:50 pm

    Hi, the problem is that when i try to install an application via play store something get wrong, as soon as the download is achieved the app restart download instead installing the app I youth help.

    • Kannon Y
      January 3, 2017 at 5:20 pm

      Can I ask what steps you've taken to resolve the issue? Oftentimes either a factory reset or disabling and reenabling the app can fix this issue.

  25. Mirza
    November 18, 2016 at 4:52 pm

    Hi there
    I'm using zenfone 6 android version 4.3. I rooted my devices long time ago and had problem of updating Google play and everything related this. So when I open Google play it shutsdown itself and I have to download my apps through different websites in apk files. I was reading in another forum to download an paste ur Google store and services files into root directory so it can be run through system files but when I try to do that I can't copy or paste or any file in root folder. I tried solid Explorer app to copy or modify the files but nothing happened. One more thing I found out in solid Explorer I can see three storages, internal, external which are understand able but another one named Root., consuming space of 1.5 GB. . Any simple solution for that please?

    • Kannon Yamada
      November 29, 2016 at 12:45 am

      The installation method varies by phone, but in general, there is a specific order that you should follow when installing Play Store files. I believe the order is 1. Google Play Framework; 2. Google Play Services; 3. Google Account Manager; 4. Google Play Store. But that's only if you do not currently have the Play Store installed. If you already have Google Play installed on a rooted device, you may want to consider uninstalling those four apps and then reinstalling them from a trusted source.

  26. Abhay Gupta
    November 12, 2016 at 11:00 am

    I've done all the solution but still it is just showing downloading and actually it doesn't. I'm using Leeco Le1s recently and also I've 21gb free space. Plz for God name, help me.

    • Kannon Y
      November 13, 2016 at 7:21 pm

      Have you tried a factory reset? What happens after performing a factory reset? You may want to check your internet connection. Try connecting to another network at a coffee shop or perhaps try using mobile data.

  27. chescasdivibagracia@yahoo.com
    November 1, 2016 at 10:11 am

    Yellow..can you help me with my problem with Google play store..please response..

    • Kannon Y
      November 13, 2016 at 7:22 pm

      What have you tried so far? What kind of device do you own? The best way to resolve these kinds of issues is to Google around and see if someone with the same device as you has experienced the same problem.

  28. Faisal
    October 25, 2016 at 12:29 pm

    My phone is VIVO X7. A new released phone. As a chinese phone, it did not have any google play store, service or google play game application. I downloaded these manually . But when I download something from play store it downloads the app then afyer download finishes, it downloadss again. play store keeps this redownloading again and again. Help!

    • Kannon Yamada
      October 26, 2016 at 7:50 pm

      That sounds like a permissions issue. Have you tried uninstalling the Play Store and trying either another downloaded package or an older version of the Play Store? Have you used the correct XDA thread with the Play Store APK or some shifty website without proper attribution?

  29. corey
    October 24, 2016 at 3:22 pm

    I went from a nexus 5 to a stylus i like the bigger screen. However i have checked into custom recovery and rooting. My first root that actyally happened well i thought i did everything right followed every step down oaded everything and it seems as the battery died it caused my phone to i guess what you call a brick. So i had a rooted phone for like a hour. Anyway i wish i had a step by step procedure how to root this phone and not brick it. One issue i have is my google playstore it keeps telling me it stoppex and i try and down load apps from like aptoide and aptoidelite and it causes fhem to do the same. I think if i install a custom rom and root my phone issue would be fixed. I dont know in hopes i can get a answer.

    • Kannon Yamada
      October 26, 2016 at 8:31 pm

      Did you download the Play Store from the XDA thread from recognized developers? There's a big difference between the latest pulls and older ones one shady websites.

  30. Levona
    September 17, 2016 at 2:32 pm

    Hi there. I bought a boost mobile shaker slim phone,I just downloaded the Google play store but it doesn't want to open. I deleted it and tried again but didn't install. Its been 3,days doing this with no luck. Please can you assist me

    • Kannon Y
      September 21, 2016 at 3:00 pm

      I would first try downloading and installing an APK from a reputable source:


      If it still doesn't work, try another version of the APK. The XDA thread above should link to multiple older versions of the Play Store -- one of these might be compatible with your phone. Please start with the newest and work your way backward. Let me know how it goes.

  31. Anonymous
    August 19, 2016 at 9:43 pm

    I've tried everything in here except the rooting part and yet I am getting downloading issues.....pls solve the problem!

    • Kannon Yamada
      August 22, 2016 at 5:24 pm

      Can you elaborate on the problems that you're having? It could be caused by a poor connection to the wireless router. There are a lot of methods for dealing with this, such as changing the channel of your router. However, I'd need more details before recommending any course of action.

  32. KDS
    August 18, 2016 at 3:14 pm

    For a company like Google, this is beyond pathetic. Their flagship app, Google Play Store, often works incorrectly. When contacted, Google offers a number of suggestions that amount to little more than "waving the chicken" - try this to see if that fixes the problem. If it doesn't, try that. If it doesn't, reset things and lose your data in the process. WTF? Google FIX THE DAMN APP! Investigate first why it is not working properly, find out the root causes (which you obviously do not know) and just STOP WASTING YOUR CUSTOMERS TIME WITH VOODOO SUGGESTIONS! What are you, a two-bit organization, like Microsoft, or do you know what you are doing?

    • Kannon Yamada
      August 22, 2016 at 5:29 pm

      What's really sad is that Android is probably today's most robust operating system. It has fewer issues and complexity than Windows. It's easier to work on compared to iOS. But then that's like comparing the black plague to polio.

      In truth, the troubleshooting process has always been a little like the shaman doing a rain dance on the surface. There is a definitely course of action to take under all circumstances, but because of the complexity of modern systems, sometimes the symptoms can look like another problem entirely. But I digress.

      The Google Play Store is kind of a mess compared to the Amazon App Store. There are three different programs in the GPS and the added complexity just makes it a harder beast to repair once something goes wrong.

  33. Mr.John
    August 12, 2016 at 6:06 am

    when I finished download a game, it said the game can't be installed and give error - 20
    (somehow I can't find any explanation on error code -20 anywhere)

  34. KDS
    August 10, 2016 at 6:47 pm

    It is kind of pitiful that this presents so many problems and, most damning, that the fixes consist of trying actions, more or haphazardly, in the hope that they solve the problem. Quite frankly, Google ought to do a MUCH better job of this.

    • Kannon Yamada
      August 11, 2016 at 12:21 am

      In Google's defense, they have error codes, but oftentimes these are not really all that effective in diagnosing most problems. As the operating system matures, hopefully they provide better methods of dealing with errors.

  35. Fraser
    July 19, 2016 at 7:47 pm

    i have a HTC one M8 and ive recently rooted it, i have SU and confirmed rooted with root checker, i only flashed the SU onto the phone so no real software there, my brother did while the phone was in the PC delete the entire internal storeage and it shows that there is stuff there but when clicked to be open, nothing is showing... when i tried to update anything google related or even 'pokemon go' the app store will just stop, it will also no allow me to download anything from the web on the phone... how can i fix this. there is no back up on which he did this before i could do one...

    • Kannon Yamada
      August 11, 2016 at 7:18 pm

      I'm not familiar with this issue. If the system directory were erased, the phone would not boot. It sounds like only the user data directory was erased, although if the directory is still showing files there, it may not be erased either. Have you tried reconnecting the phone via ADB and rechecking if anything is damaged? I believe Android also automatically regenerates directories on its storage partition.

  36. wahyu mardiansyah
    June 29, 2016 at 10:22 pm

    My playstore always show error 501 after download new app.. it can use for installing update old app only..

    I already wipe it (play store , play service, google service framework) but give me another error.. cant open the playstore.. so i remove my google account then i cant log in to google..

    My phone is galaxy tab a8 (lollypop) please help

    • Kannon Yamada
      July 1, 2016 at 8:37 pm

      Have you tried a factory reset yet?

  37. Theresa
    May 29, 2016 at 11:06 pm

    Thank you for your advice on fixing play store. My phone hasnt worked properly for months! Awesome and simple.

  38. Anonymous
    March 26, 2016 at 10:06 pm

    It started 2 days ago...I have factory reset my phone...about 4 times....and It doesn't work yet...not updating WhatsApp...just loading forever....so I manually downloaded the Apks from the app I need.

  39. Adriano
    March 24, 2016 at 4:42 am


    I have a BLU Life Play 2 L170i with Kit Kat...

    I REALLY appreciate some help...I have done all the options...

    1.Clear data, cache, uninstall updates from Play Store and Google Play services, reboot;
    2. Fixing the time, reboot;
    3. Configuring Static IP;
    4. Using older version of Play Store;
    5. Factory Reset
    6. Remove and add back the google accout; reboot
    7. Editing Host file...

    I basically have done everything mentioned.....before and after I rooted my phone...and Play Store simply does not wanto to update nor download any app....so I ended download everythng I need from the browser over the *.apk files.

    Any help????

    • Kannon Yamada
      March 26, 2016 at 10:11 am

      That's a really troubling problem. BLU resells Chinese phones within the United States. I think they rebrand Giaonee phones and they may or may not have official support from Google. Google has an inspection process for making sure that all phones using the Play Store do so smoothly. Unfortunately, some companies hack Google Play onto their devices and oftentimes experience issues whenever Google updates their services.

      How long have you had the issue?

      • Anonymous
        March 26, 2016 at 10:06 pm

        It started 2 days ago…I have factory reset my phone…about 4 times….and It doesn’t work yet…not updating WhatsApp…just loading forever….so I manually downloaded the Apks from the app I need.

        • Kannon Yamada
          March 28, 2016 at 4:16 pm

          Google's services are composed of multiple applications that run in the background. The best workaround option is to probably install the Amazon App Store:


          I believe the actual issue is BLU. If you can, try to return the phone. If you can't, the best option is Amazon.

        • Anonymous
          March 29, 2016 at 12:50 pm

          This was the last resort...installing F-Droid and Amanzon AppStore...
          And strangely....PlayStore was working again o.O