5 Simple Fixes for Common Google Play Store Problems

Kannon Yamada Updated 02-12-2019

When the Google Play Store crashes, it sometimes gives you an error code. While searching the internet for each code helps, oftentimes it’s not necessary. Most Play Store problems require one of five basic fixes.


The Basics of Fixing Google Play Store Problems

There are five different fixes for repairing most Play Store errors. You don’t need to use all of these; try the first one and see if it fixes the problem. If it doesn’t, move to the next.

The five fixes are:

  1. Stop the app and then wipe the Store’s cache and/or data.
  2. Switch from a data connection to Wi-Fi.
  3. Uninstall updates to the Play Store and update it again.
  4. Refresh your Google account.
  5. Register your device with Google.

Walking through these steps will resolve the majority of Play Store problems. However, we will cover some common error codes that these methods won’t fix later.

Why Modifying Android Causes Google Play Store Failures

This discussion does not cover rooted devices or those running a custom ROM. These processes change Android’s system files and thus introduce too many variables to diagnose. These changes can stop the Play Store from functioning.

That’s a big reason why installing custom ROMs or restoring from a backup using a custom recovery sometimes prevents the Store from working. We advise using Titanium Backup, or a similar backup solution, to restore apps with data.


Don’t get me wrong; there are a lot of reasons to install a custom ROM. Unfortunately, when something goes wrong (as it often does), troubleshooting requires greater experience and effort than on an unmodified device.

1. Stop App, Wipe Cache and Data

The Google Play Store relies on other processes that run silently in the background. Whenever you wipe the Play Store, it’s also a good idea to do the same with Google Play services and Google Services Framework—we’ve looked at updating Google Play services How to Update Google Play Services on Android Here's how to update Google Play Services when it won't update automatically. Read More if you want to try that first.

Optionally, you may also want to wipe data for Download Manager.

Once wiped, restart your device and then reattempt the installation or update. This may require reentering your login information. Here’s a step-by-step rundown (the process may vary slightly depending on your device and Android version):


First, go to Settings. Then navigate to Apps and find the tab for All. (On Android 9 Pie, choose Apps & notifications > See all X apps.)

Here, choose Google Play Store. Select Force Stop, which will kill the app’s process. After this, tap Storage to get more options. On the resulting screen, tap Clear Cache to remove temporary data and hopefully fix the problem.

If it doesn’t, you can try Clear Data. This also wipes the cache, but essentially resets the app to its original form. This means you may need to log back in and configure preferences again.


If the above process doesn’t fix your issue, try repeating it for Google Play services, Google Services Framework, and Download Manager. Note that you’ll need to tap the three-dot Menu button at the top-right of the All apps screen and toggle Show system to see the latter two entries.

We’ve looked more closely at the “Unfortunately Google Play Services has stopped” error Unfortunately Google Play Service Has Stopped? Here's How to Fix It Seeing a "Google Play service has stopped" error on Android? We'll help you fix it with these troubleshooting steps. Read More if you’re having issues with that specifically.

2. Switch From Data to Wi-Fi

A lot of apps won’t install if you’re on an unreliable internet connection, which is a common issue with mobile data.


To switch from mobile data to Wi-Fi, drag down from the top of your screen with two fingers to open Quick Settings. Press and hold on the Wi-Fi icon to open its settings, where you can find a list of nearby networks. If there aren’t any suitable ones nearby, wait until you’re back on your home network.

It’s possible to have the opposite problem as well. When you have problems installing an app over a Wi-Fi network, try switching to mobile data and reattempt installation. If it works, it may require that you diagnose an issue on your network.

Finally, you should also disable your VPN, if you use one. A VPN can cause issues with Play Store downloads.

3. Uninstall and Reinstall the Play Store App

On a rooted device, you can uninstall the Play Store app and reinstall it again from scratch. But even on a non-rooted device, you can take a similar troubleshooting step.

To do this, open Settings > Apps & notifications > See all X apps. Select Google Play Store from the list. On its page, tap the three-dot Menu button and choose Uninstall updates. This will revert the Play Store app to its original version.

Once you’ve done this, you can update to the latest version of the Play Store in two ways. One is simply opening the Play Store and selecting Settings from the left slide-out menu. Here, scroll down and tap the Play Store version entry to check for updates.

Alternatively, you can grab a copy of the Play Store APK from APKMirror and sideload it to force the update. See below for more info on sideloading.

4. Refresh Your Google Account

Refreshing (removing and re-adding) your Google Account isn’t too hard. Be warned: Doing this will remove data from your device that’s synced with your Google account. This could include messages, photos, contacts, and more.

First, go to Settings > Accounts. Select the Google account that’s experiencing issues. If multiple accounts suffer from the problem, you remove them all. On Android Pie, you can simply tap Remove account to erase it. On older versions, tap the three-dot Menu button and choose Remove account.

You can then add your account back from the Accounts menu. It’s not a bad idea to restart your phone after re-adding your account.

5. Register Your Device With Google

In 2018, Google cracked down on unlicensed Android devices. These are phones and tablets from no-name brands that failed to pay the licensing fees for the Android operating system. In most cases, Google completely stops the Play Store from working. In other cases, the Play Store won’t run any Google-branded apps, like Gmail or Google Maps.

You might see Error Code 501 or a warning that you own an unlicensed device. In other cases, you might not receive any error message or warning at all. Fortunately, Google now allows unlicensed devices access to the Play Store. But there’s a catch: you need to register the device with Google. The process is easy.

How to Register Your Android Device With Google

First, download and install the app Device ID to get easy access to your phone’s information. If you can’t access the Play Store, try sideloading the app How to Manually Install or Sideload Apps on Android Want to sideload apps on your Android phone? Installing APKs manually on Android opens up a whole new world of apps, and it's easy to do. Read More from APKMirror. Once installed, copy the Google Service Framework number.

Second, now that you have the number copied to your clipboard, go to Google’s device registration site. Here, you’ll need to log into your Google account. Once logged in, long-press the text input box for Google Services Framework Android ID and paste the number copied from the app Then hit the Register button.

registration screen for unregistered Android devices

Restart your device. Once it reboots, you should be able to either update the Google Play Store or download apps again as normal.

Other Google Play Store Error Codes and Fixes

One XDA user has compiled a mammoth list of Play Store error codes containing roughly 20 common issues. Most require you to perform the actions listed above (cache wipe and similar), although a few are exceptions to this rule.

These exceptions are:

Apps to Diagnose Play Store Issues

One of the best resources for these issues is the app Error Codes & Fixes, which combines the knowledge of AndroidPIT’s users and editors on resolving Android error codes. The app is designed as a reference utility and includes both Android error codes and Play Store error codes. Input the code you see and the app displays potential fixes.

On the downside, the app displays full-screen ads. While ads are a small price to pay for resolving a device-disabling bug, you might prefer to search Google for your particular error code, if you haven’t solved it yet.

If all else fails, you can always try the Amazon App Store or F-Droid. Both install on pretty much any device and run into fewer problems than Google’s Play Store.

Resolving Google Play Store Issues

Fixing Play Store problems isn’t impossible. If the basic troubleshooting methods (like wiping the Play Store’s cache and data) fail, you can always look up your particular error code and solve almost any problem—unless you’ve installed a custom ROM, that is.

Fortunately, you can try manually installing Google Apps. This works for both custom ROMs and in cases where you don’t have the Play Store installed by default.

Keep in mind that you might encounter certain Play Store problems, such as blocked apps, if you have relocated. In such cases, updating the country/region setting in Google Play Store How to Change Country/Region in Google Play Store Need to change your Google Play Store country? Here's how to change the Google Play Store location on your phone. Read More can fix the problem!

Related topics: Android Tips, Google Play, Google Play Store, Troubleshooting.

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  1. Shereen
    May 9, 2020 at 7:34 pm

    I had the same problem i did every suggestion written on the web. But finally, the problem was that I simply changed my Google account password like 20 days ago, in one of my devices so that was the problem. all your devices need to be checked for the new Google account password.

  2. Galaxy
    November 10, 2019 at 8:18 pm

    I spent ages trying different options from the net, none of which seemed to work. Working through your step by step instructions did. I wish I had found this post earlier - Thank you!

    • kannon
      November 12, 2019 at 12:21 am

      Hi, thanks for letting me know!

      Can I ask which one of the tips worked for you?

  3. It'sgachasqueezjoos
    September 29, 2019 at 10:20 am

    I was just logged out of Google
    When I try to get my account back it doesn't seem to work
    Thanks for listening to me

    • Kannon Yamada
      September 29, 2019 at 3:37 pm

      When you write "doesn't seem to work" do you mean you get an error code or does the Play Store just not load when you try to launch it?

      Your phone is intimately tied into Google's services. So logging out would require that you go into (depending on your phone) Settings -> Accounts -> Remove Account or something along those lines. If you have never done this and yet you have been logged out of your account, something else may be going on.

      I can't say for certain without an error code or some kind of error message. You can be remotely logged out of an account if someone has control over your gmail address. There are other reasons too but those are the most common.

  4. It'sgachasqueezjoos
    September 29, 2019 at 10:19 am

    I was just logged out of Google
    When I try to get my account back it doesn't seem to work
    Thanks for listening

  5. Haider
    July 4, 2019 at 4:45 am

    Can't verify your account.Try again later Error OR-DVASA2-3.
    This error appears when i want to use my carrier billing to buy in-app purchases..if anyone knows the solution plz share

  6. Alix Cash
    July 1, 2018 at 12:09 am

    I myself am in the midst of updating a game and have a problem, its takin me 3 days just to update, it is from the play store. I have about 258MB left to complete the update but it just stopped ? Why has it just stopped? Wont go any further, I have use a Wi-Fi connection and of course my own data, help would be greatly appreciated

    • Kannon Yamada
      July 2, 2018 at 12:02 am

      Hi Alix, what have you tried so far? The most common fix for that issue is to clear the cache and data for the Play Store application.

  7. Kristof
    April 12, 2018 at 9:27 pm

    Can't download or update apps anymore
    Sometimes they go through but it takes over 15 min per app! Both on Wi-Fi as on 4g. Started happening since the update to 8.0.0 android.

    • Kannon Y
      April 14, 2018 at 12:04 am

      Can I ask what kind of device you have? Google announced a little while ago that they would no longer allow the Play Store on unapproved devices. I don't think that's the issue in your case though. But just in case you do have an unapproved device.

      After updating a phone, a lot of people say that a factory reset oftentimes fixes those issues. Another approach is to wipe the cache/data on the three Play Store related apps (which includes the Play Store, the framework services, etc...)

  8. Twanda A Spratley
    March 22, 2018 at 7:09 pm

    Code 491 pops up when downloading games

    • Kannon Yamada
      March 22, 2018 at 7:51 pm

      What steps have you tried so far?

  9. Dean Lawson
    February 5, 2018 at 11:55 pm

    My galaxy note 5 broke so I just got the note 8. I went to the play store to get my apps and it's not showing them. I'm not very technical lol. So I need your help please....

    Thank you,

    • Kannon Yamada
      February 7, 2018 at 1:42 am

      Hi Dean, I think the process for reinstalling your old apps requires that you first have back ups turned on. The list of installed apps is located at the play store:

      Just go to My Apps in the left column.

  10. Justin James
    January 27, 2018 at 3:15 pm

    I could not update or download any apps from playstore,After reading all this comments I have tried clearing caches,data,restarting but still its same,its showing downloading but nothing will be downloaded even after 30 mnts.
    Is there anything else can be done?

    • Kannon Yamada
      February 7, 2018 at 4:04 am

      What phone are you using?

      • Justin James
        February 7, 2018 at 1:36 pm

        Thanks for the support.
        Am using asus zenfone 3smax.
        After writing this also I have checked the same in online and read somewhere that there are few apps may create this isssue like paytm,truecaller etc.
        I was using truecaller and deleted immediately.within few seconds it started downloading.
        So I think this also can be a reason.


  11. Alya
    December 25, 2017 at 2:05 am

    It says error while retrieving the server (Rh-01). What should i do?

  12. Arslan
    November 28, 2017 at 6:24 pm

    How i reinstall play store

  13. Sravani
    November 16, 2017 at 2:46 am

    I am unable to download any app from play store it always showing download pending

  14. Sravani
    November 16, 2017 at 2:42 am

    I am unable to download any app from play store even from any is showing download pending always

  15. Steve Magruder
    November 13, 2017 at 8:54 pm

    My issue is one that doesn't seem to be addressed anywhere. My wifi connection is fine for any other app, but update downloads sometimes work and sometimes they don't. In other words, I will proceed to update, and it says "downloading..." but it just sits there. So, I cancel the update, and try again. The same. But on the third try, downloading proceeds normally. But it doesn't always work in this specific sequence. Sometimes downloading works the very first time. So, I have an intermittent connection problem. What could be causing this?

    • Kannon Yamada
      November 14, 2017 at 3:16 am

      Hi Steve, sorry to ask this question, but have you tried clearing the Play Store cache? Or any of the tips in the article?

      • Steve Magruder
        November 14, 2017 at 6:00 am

        Like I said, "My issue is one that doesn't seem to be addressed anywhere."

        I've been having this issue ever since I got my Android around a year ago.

      • Steve Magruder
        November 14, 2017 at 6:03 am

        Like I said, "My issue is one that doesn't seem to be addressed anywhere."

        I have been seeing this issue ever since I got my Android around a year ago. It is at version 4.4.2, and is apparently a locked phone that won't upgrade to any new versions of the OS, but that is a separate matter.

        • Kannon Yamada
          November 14, 2017 at 4:38 pm

          Sorry, I meant that you should try cleaning the Play Store (or system) cache if you haven't already. Sometimes a corrupted cache can stop the Play Store from downloading or updating apps.

          However, the obvious elephant in the room is your phone's OS version. A phone that's only a year old that's locked at 4.4 is a serious problem. KitKat is over 4 years old.

          Can I ask what model of phone you have? There are models of phone that do not have legitimate installations of the Play Store and it's commonly reported that it stops working after a certain period of time. People resolve this issue by manually updating using APKs from reputable sources, like XDA.

  16. Umesh
    November 11, 2017 at 5:22 am

    In my play store the i was starting the download application the after 100% downloaded the application was starting again download

  17. T.K
    October 23, 2017 at 2:44 pm

    I am using lenova k4 note. I am unable to download any app from Google play store. I tried all 8 steps except factory reset. Kindly help to solve this issue.

    • Kannon Yamada
      October 23, 2017 at 2:46 pm

      What are the exact symptoms that your device is suffering from?

      • T.K
        October 23, 2017 at 2:48 pm

        When I try to download any app it is going on showing downloading. Infinite loop. But not downloading.

        • Kannon Yamada
          October 23, 2017 at 9:52 pm

          There's a lot of things it could be. Do you have an aDSL connection or are you connected over mobile? It oftentimes helps to try switching from one connection to the other.

        • T.K
          October 24, 2017 at 8:35 am

          Thank you Sir. I am using only mobile data network. As someone mentioned I tried switching between wifi and mobile network., Airplane mode. Nothing is working.

        • Kannon Yamada
          October 24, 2017 at 3:15 pm

          This is an unusual situation that requires more diagnostic tests. Can I recommend that you install a third party app store (like Amazon or F-Droid) and see if you have the same problem? Using your browser, try going to either the Amazon app store link or the F-droid (dot com) link (if I link to them, it won't allow me to post this reply).

          Then try to install apps from those markets. In my experience, if you are having network problems, it could be due to misconfigured permissions, possibly from a Play Store installed from a third party. Or some other configuration issue. Let me know whether this works correctly.

        • T.K
          October 25, 2017 at 4:44 am

          I tried F-droid app store. It is working. Thank you very much. Amazon app store I tried,but it took me to Google play store and again same problem not downloaded. This F-droid is working fine. Still I am not having clear idea of why Google play store didn't work.

        • T.K
          October 25, 2017 at 4:49 am

          I tried with F-droid. It is working. I am able to download apps through F-droid. Thank you very much. Still in both Google play store and Amazon play store unable to download apps. Don't know why.

        • Kannon Yamada
          October 27, 2017 at 5:25 pm

          The Amazon Store is different from the Amazon app in the Google Play Store. You have to download the Store from Amazon, not from Google.

          It sounds as though the only possible culprit is Google Play itself. The normal course of action for an app with issues is to uninstall and reinstall it. However, you cannot do that with the Play Store, unless you have root access.

          A factory reset may be your only option. I have one last possible suggestion: perhaps you can check each and every service involved relating to the Google Play Store (there are a few apps involved, Google Play Services, Google Play Store, and I think Framework Services) under Settings -> Apps -> All Apps. Enable all the permissions for each app. It is possible that the Play Store does not have Internet access.

      • Rod Abrams
        November 6, 2017 at 8:02 am

        Need. Help

        • Kannon Yamada
          November 6, 2017 at 6:17 pm

          What are the symptoms that you are suffering from? Have you tried the steps in this article?

  18. Shivam sharma
    September 12, 2017 at 9:35 am

    I have tried everything u have told in this page .but nothing is happening

  19. Rabiul Hasan
    September 7, 2017 at 1:43 pm

    Apps is not downloading from my play store.what can i do?

    • Kannon Y
      September 8, 2017 at 1:37 am

      Check your internet connection first. Second, have you modified the phone in any way, such as rooting or custom ROMing?

  20. Niel
    August 31, 2017 at 12:47 pm

    My Google Play Store can't update or install any apps there is no error or anything.

    Always like this when I update or install
    Switching from "downloading" to "waiting for network" even though my connection is stable

    • Kannon Y
      September 8, 2017 at 1:52 am

      Sorry for the late response! Have you tried clearing the Play Store and Play Services Framework cache?

  21. Muhammed Ahmed
    August 20, 2017 at 4:40 am

    Can't download app. Try again, and if the problem continues, get help troubleshooting. (Error code:0).

  22. Muhammed Ahmed
    August 20, 2017 at 4:39 am

    Please tell the solution of can't download app. Try again, and if the problem continues , get help troubleshooting. (Error code:0)

  23. Kavya
    May 11, 2017 at 5:02 am

    how do I update my google play store when I am not able to open the play store app?

    • Kannon Y
      May 11, 2017 at 6:35 pm

      In the article I mention how. You MIGHT be able to sideload a current version of the Play Store from a third party source, like XDA. If you can't, you can try disabling the app (also mentioned) and reenabling it.

    • Kannon Y
      May 11, 2017 at 6:36 pm

      Aren't those enterprise class solutions that cost a fortune?

  24. princess
    May 5, 2017 at 12:37 pm

    Plz tell me solution of error code -24 plz

    • Kannon Y
      May 11, 2017 at 6:36 pm

      I'm not sure. Do you get this error code when you try to install the app or if you try to run it?

  25. Molla Tikuye
    May 1, 2017 at 6:20 pm

    I have new galaxy J7 prime. But i can't use Google Play Store. The error message "problem communicating with Google Servers" is appeared.

  26. Psalm Tremedal
    April 26, 2017 at 2:07 am

    Hi, my phone is Starmobile Up Rave and my operating system is Android 6.0. My playstore is not downloading, when I press install or update, nothing happens, but when I scroll down and scroll up again it begins to download but it didn't download or update. Please fix this.

    • Kannon Yamada
      April 26, 2017 at 2:54 am

      Have you tried anything yet? I'm unfamiliar with the Starmobile Up Rave (I've never heard of Starmobile and am guessing it's a white label brand). One of the most common and easy fixes is to perform a factory reset. It might erase your apps, but it has a high chance of being able to resolve the issue without a lot of troubleshooting or time.

  27. Xrow
    January 25, 2017 at 5:09 am

    Hi, my play store won't update apps and I've taken all recommended steps e.g. clearing cache, force stop (Google play and framework) refreshing and even removing and re-adding Google account, restarting etc but the problem persists. Please note that my device used to update on mobile data because there's limited access to any Wi-Fi in my locality.

    All my apps now need to update and I can't, it just keeps rolling forever without downloading anything and worst is that there's no error message!

    What do I do next, pls?


    • kannon
      January 26, 2017 at 10:12 am

      Sorry about your issue. Play Store problems remain one of the worst features about Android. I've found that the most reliable app store is Amazon's. I recommend trying Amazon Underground (which you have to download direct from Amazon). Some other options include, which is similarly reliable.

      You may also want to check your WiFi connection. Some times limited data connections or weak cellular connections can cause this issue.

      Can I ask what model of smartphone you have? What version of the operating system do you have?

  28. musanje paul
    January 9, 2017 at 9:33 am

    Ma phone does not install or download apps it does not start loading wai hav tried but since it refused

    • Kannon Y
      January 9, 2017 at 2:48 pm

      What phone do you have? Have you tried disabling and reenabling the Play Store? Have you tried a factory reset?

  29. John Doe
    December 24, 2016 at 1:50 pm

    Hi, the problem is that when i try to install an application via play store something get wrong, as soon as the download is achieved the app restart download instead installing the app I youth help.

    • Kannon Y
      January 3, 2017 at 5:20 pm

      Can I ask what steps you've taken to resolve the issue? Oftentimes either a factory reset or disabling and reenabling the app can fix this issue.

  30. Mirza
    November 18, 2016 at 4:52 pm

    Hi there
    I'm using zenfone 6 android version 4.3. I rooted my devices long time ago and had problem of updating Google play and everything related this. So when I open Google play it shutsdown itself and I have to download my apps through different websites in apk files. I was reading in another forum to download an paste ur Google store and services files into root directory so it can be run through system files but when I try to do that I can't copy or paste or any file in root folder. I tried solid Explorer app to copy or modify the files but nothing happened. One more thing I found out in solid Explorer I can see three storages, internal, external which are understand able but another one named Root., consuming space of 1.5 GB. . Any simple solution for that please?

    • Kannon Yamada
      November 29, 2016 at 12:45 am

      The installation method varies by phone, but in general, there is a specific order that you should follow when installing Play Store files. I believe the order is 1. Google Play Framework; 2. Google Play Services; 3. Google Account Manager; 4. Google Play Store. But that's only if you do not currently have the Play Store installed. If you already have Google Play installed on a rooted device, you may want to consider uninstalling those four apps and then reinstalling them from a trusted source.

  31. Abhay Gupta
    November 12, 2016 at 11:00 am

    I've done all the solution but still it is just showing downloading and actually it doesn't. I'm using Leeco Le1s recently and also I've 21gb free space. Plz for God name, help me.

    • Kannon Y
      November 13, 2016 at 7:21 pm

      Have you tried a factory reset? What happens after performing a factory reset? You may want to check your internet connection. Try connecting to another network at a coffee shop or perhaps try using mobile data.

    November 1, 2016 at 10:11 am

    Yellow..can you help me with my problem with Google play store..please response..

    • Kannon Y
      November 13, 2016 at 7:22 pm

      What have you tried so far? What kind of device do you own? The best way to resolve these kinds of issues is to Google around and see if someone with the same device as you has experienced the same problem.

  33. Faisal
    October 25, 2016 at 12:29 pm

    My phone is VIVO X7. A new released phone. As a chinese phone, it did not have any google play store, service or google play game application. I downloaded these manually . But when I download something from play store it downloads the app then afyer download finishes, it downloadss again. play store keeps this redownloading again and again. Help!

    • Kannon Yamada
      October 26, 2016 at 7:50 pm

      That sounds like a permissions issue. Have you tried uninstalling the Play Store and trying either another downloaded package or an older version of the Play Store? Have you used the correct XDA thread with the Play Store APK or some shifty website without proper attribution?

  34. corey
    October 24, 2016 at 3:22 pm

    I went from a nexus 5 to a stylus i like the bigger screen. However i have checked into custom recovery and rooting. My first root that actyally happened well i thought i did everything right followed every step down oaded everything and it seems as the battery died it caused my phone to i guess what you call a brick. So i had a rooted phone for like a hour. Anyway i wish i had a step by step procedure how to root this phone and not brick it. One issue i have is my google playstore it keeps telling me it stoppex and i try and down load apps from like aptoide and aptoidelite and it causes fhem to do the same. I think if i install a custom rom and root my phone issue would be fixed. I dont know in hopes i can get a answer.

    • Kannon Yamada
      October 26, 2016 at 8:31 pm

      Did you download the Play Store from the XDA thread from recognized developers? There's a big difference between the latest pulls and older ones one shady websites.

  35. Levona
    September 17, 2016 at 2:32 pm

    Hi there. I bought a boost mobile shaker slim phone,I just downloaded the Google play store but it doesn't want to open. I deleted it and tried again but didn't install. Its been 3,days doing this with no luck. Please can you assist me

    • Kannon Y
      September 21, 2016 at 3:00 pm

      I would first try downloading and installing an APK from a reputable source:

      If it still doesn't work, try another version of the APK. The XDA thread above should link to multiple older versions of the Play Store -- one of these might be compatible with your phone. Please start with the newest and work your way backward. Let me know how it goes.

  36. Anonymous
    August 19, 2016 at 9:43 pm

    I've tried everything in here except the rooting part and yet I am getting downloading issues.....pls solve the problem!

    • Kannon Yamada
      August 22, 2016 at 5:24 pm

      Can you elaborate on the problems that you're having? It could be caused by a poor connection to the wireless router. There are a lot of methods for dealing with this, such as changing the channel of your router. However, I'd need more details before recommending any course of action.

  37. KDS
    August 18, 2016 at 3:14 pm

    For a company like Google, this is beyond pathetic. Their flagship app, Google Play Store, often works incorrectly. When contacted, Google offers a number of suggestions that amount to little more than "waving the chicken" - try this to see if that fixes the problem. If it doesn't, try that. If it doesn't, reset things and lose your data in the process. WTF? Google FIX THE DAMN APP! Investigate first why it is not working properly, find out the root causes (which you obviously do not know) and just STOP WASTING YOUR CUSTOMERS TIME WITH VOODOO SUGGESTIONS! What are you, a two-bit organization, like Microsoft, or do you know what you are doing?

    • Kannon Yamada
      August 22, 2016 at 5:29 pm

      What's really sad is that Android is probably today's most robust operating system. It has fewer issues and complexity than Windows. It's easier to work on compared to iOS. But then that's like comparing the black plague to polio.

      In truth, the troubleshooting process has always been a little like the shaman doing a rain dance on the surface. There is a definitely course of action to take under all circumstances, but because of the complexity of modern systems, sometimes the symptoms can look like another problem entirely. But I digress.

      The Google Play Store is kind of a mess compared to the Amazon App Store. There are three different programs in the GPS and the added complexity just makes it a harder beast to repair once something goes wrong.

  38. Mr.John
    August 12, 2016 at 6:06 am

    when I finished download a game, it said the game can't be installed and give error - 20
    (somehow I can't find any explanation on error code -20 anywhere)

  39. KDS
    August 10, 2016 at 6:47 pm

    It is kind of pitiful that this presents so many problems and, most damning, that the fixes consist of trying actions, more or haphazardly, in the hope that they solve the problem. Quite frankly, Google ought to do a MUCH better job of this.

    • Kannon Yamada
      August 11, 2016 at 12:21 am

      In Google's defense, they have error codes, but oftentimes these are not really all that effective in diagnosing most problems. As the operating system matures, hopefully they provide better methods of dealing with errors.

  40. Fraser
    July 19, 2016 at 7:47 pm

    i have a HTC one M8 and ive recently rooted it, i have SU and confirmed rooted with root checker, i only flashed the SU onto the phone so no real software there, my brother did while the phone was in the PC delete the entire internal storeage and it shows that there is stuff there but when clicked to be open, nothing is showing... when i tried to update anything google related or even 'pokemon go' the app store will just stop, it will also no allow me to download anything from the web on the phone... how can i fix this. there is no back up on which he did this before i could do one...

    • Kannon Yamada
      August 11, 2016 at 7:18 pm

      I'm not familiar with this issue. If the system directory were erased, the phone would not boot. It sounds like only the user data directory was erased, although if the directory is still showing files there, it may not be erased either. Have you tried reconnecting the phone via ADB and rechecking if anything is damaged? I believe Android also automatically regenerates directories on its storage partition.

  41. wahyu mardiansyah
    June 29, 2016 at 10:22 pm

    My playstore always show error 501 after download new app.. it can use for installing update old app only..

    I already wipe it (play store , play service, google service framework) but give me another error.. cant open the playstore.. so i remove my google account then i cant log in to google..

    My phone is galaxy tab a8 (lollypop) please help

    • Kannon Yamada
      July 1, 2016 at 8:37 pm

      Have you tried a factory reset yet?

  42. Theresa
    May 29, 2016 at 11:06 pm

    Thank you for your advice on fixing play store. My phone hasnt worked properly for months! Awesome and simple.

  43. Anonymous
    March 26, 2016 at 10:06 pm

    It started 2 days ago...I have factory reset my phone...about 4 times....and It doesn't work yet...not updating WhatsApp...just loading I manually downloaded the Apks from the app I need.

  44. Adriano
    March 24, 2016 at 4:42 am


    I have a BLU Life Play 2 L170i with Kit Kat...

    I REALLY appreciate some help...I have done all the options...

    1.Clear data, cache, uninstall updates from Play Store and Google Play services, reboot;
    2. Fixing the time, reboot;
    3. Configuring Static IP;
    4. Using older version of Play Store;
    5. Factory Reset
    6. Remove and add back the google accout; reboot
    7. Editing Host file...

    I basically have done everything mentioned.....before and after I rooted my phone...and Play Store simply does not wanto to update nor download any I ended download everythng I need from the browser over the *.apk files.

    Any help????

    • Kannon Yamada
      March 26, 2016 at 10:11 am

      That's a really troubling problem. BLU resells Chinese phones within the United States. I think they rebrand Giaonee phones and they may or may not have official support from Google. Google has an inspection process for making sure that all phones using the Play Store do so smoothly. Unfortunately, some companies hack Google Play onto their devices and oftentimes experience issues whenever Google updates their services.

      How long have you had the issue?

      • Anonymous
        March 26, 2016 at 10:06 pm

        It started 2 days ago…I have factory reset my phone…about 4 times….and It doesn’t work yet…not updating WhatsApp…just loading forever….so I manually downloaded the Apks from the app I need.

        • Kannon Yamada
          March 28, 2016 at 4:16 pm

          Google's services are composed of multiple applications that run in the background. The best workaround option is to probably install the Amazon App Store:

          I believe the actual issue is BLU. If you can, try to return the phone. If you can't, the best option is Amazon.

        • Anonymous
          March 29, 2016 at 12:50 pm

          This was the last resort...installing F-Droid and Amanzon AppStore...
          And strangely....PlayStore was working again o.O